{"metadata":{"transaction_key":"deprecated","request_id":"01a08e36-7764-75e0-aee4-41adcfe87705","sha256":"8685f745a17d50da00e6399ffa29edb0ab572f8b5e647550e61dee2d101b5e1e","created":"2026-09-11T02:05:30.847Z","duration":21.023937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":76,"output_tokens":76},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":76,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good afternoon. Craig? Yeah. Craig, this is Mary calling from Vigilance AI. We are a cybersecurity company.","confidence":0.99560547,"words":[{"word":"yes","start":3.1999998,"end":3.4399998,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0333123505115509},{"word":"hello","start":3.4399998,"end":3.84,"confidence":0.99658203,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.03495403379201889},{"word":"good","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.19162067770957947},{"word":"afternoon","start":4.0,"end":4.48,"confidence":0.8137207,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.12763617932796478},{"word":"craig","start":4.48,"end":4.98,"confidence":0.97924805,"punctuated_word":"Craig?","sentiment":"neutral","sentiment_score":0.057182133197784424},{"word":"yeah","start":8.32,"end":8.72,"confidence":0.7897949,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009357260540127754},{"word":"craig","start":8.72,"end":9.2,"confidence":0.99560547,"punctuated_word":"Craig,","sentiment":"neutral","sentiment_score":0.005452355835586786},{"word":"this","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.009767013601958752},{"word":"is","start":9.36,"end":9.599999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0129077835008502},{"word":"mary","start":9.599999,"end":10.0,"confidence":0.99609375,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.014278014190495014},{"word":"calling","start":10.0,"end":10.4,"confidence":0.9863281,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.013205069117248058},{"word":"from","start":10.4,"end":10.9,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.017573343589901924},{"word":"vigilance","start":10.96,"end":11.46,"confidence":0.967041,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.022038524970412254},{"word":"ai","start":11.84,"end":12.34,"confidence":0.8395996,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.021153869107365608},{"word":"we","start":13.398938,"end":13.638938,"confidence":0.9589844,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.009741856716573238},{"word":"are","start":13.638938,"end":13.878938,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0124017046764493},{"word":"a","start":13.878938,"end":14.1189375,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01976059377193451},{"word":"cybersecurity","start":14.1189375,"end":14.6189375,"confidence":0.8701172,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.00542681198567152},{"word":"company","start":15.318937,"end":15.818937,"confidence":0.97094727,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.14964719116687775}],"paragraphs":{"transcript":"\nYes. Hello. Good afternoon. Craig? Yeah.\n\nCraig, this is Mary calling from Vigilance AI. We are a cybersecurity company.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.0333123505115509},{"text":"Hello.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.03495403379201889},{"text":"Good afternoon.","start":3.84,"end":4.48,"sentiment":"neutral","sentiment_score":0.15962842851877213},{"text":"Craig?","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.057182133197784424},{"text":"Yeah.","start":8.32,"end":8.72,"sentiment":"neutral","sentiment_score":0.009357260540127754}],"sentiment":"neutral","sentiment_score":0.07567710584650437,"num_words":6,"start":3.1999998,"end":8.72},{"sentences":[{"text":"Craig, this is Mary calling from Vigilance AI.","start":8.72,"end":12.34,"sentiment":"neutral","sentiment_score":0.014546996739227325},{"text":"We are a cybersecurity company.","start":13.398938,"end":15.818937,"sentiment":"neutral","sentiment_score":-0.030538207106292247}],"sentiment":"neutral","sentiment_score":-0.0027934662782802032,"num_words":13,"start":8.72,"end":15.818937}]}}]},{"alternatives":[{"transcript":"Hello? What's this regarding? Yes. No. No. I'm I'm okay for cold calls. Thanks, mate. Have a good day. Can you take me off your list, please?","confidence":0.9970703,"words":[{"word":"hello","start":1.5999999,"end":2.1,"confidence":0.9550781,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.006679289974272251},{"word":"what's","start":6.3199997,"end":6.64,"confidence":0.8527832,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.018391016870737076},{"word":"this","start":6.64,"end":6.96,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.007721560075879097},{"word":"regarding","start":6.96,"end":7.46,"confidence":0.99853516,"punctuated_word":"regarding?","sentiment":"neutral","sentiment_score":0.001970505341887474},{"word":"yes","start":13.679999,"end":13.988937,"confidence":0.9472656,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.010613223537802696},{"word":"no","start":14.8689375,"end":15.028937,"confidence":0.8474121,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1145179718732834},{"word":"no","start":15.028937,"end":15.268937,"confidence":0.9748535,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.24308109283447263},{"word":"i'm","start":15.268937,"end":15.768937,"confidence":0.98046875,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15696477890014648},{"word":"i'm","start":16.068937,"end":16.228937,"confidence":0.91064453,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.048883773386478424},{"word":"okay","start":16.228937,"end":16.628937,"confidence":0.9604492,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.10354464501142502},{"word":"for","start":16.628937,"end":16.788937,"confidence":0.9902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09701459854841232},{"word":"cold","start":16.788937,"end":17.108936,"confidence":0.98535156,"punctuated_word":"cold","sentiment":"neutral","sentiment_score":0.04285743832588196},{"word":"calls","start":17.108936,"end":17.348938,"confidence":0.99902344,"punctuated_word":"calls.","sentiment":"neutral","sentiment_score":0.03977283835411072},{"word":"thanks","start":17.348938,"end":17.668938,"confidence":0.9980469,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.48701339960098267},{"word":"mate","start":17.668938,"end":17.908937,"confidence":0.98950195,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.42122936248779297},{"word":"have","start":17.908937,"end":18.068937,"confidence":1.0,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.3152628540992737},{"word":"a","start":18.068937,"end":18.148937,"confidence":0.9970703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3821186423301697},{"word":"good","start":18.148937,"end":18.308937,"confidence":0.99609375,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.26490065455436707},{"word":"day","start":18.308937,"end":18.468937,"confidence":0.9416504,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.23766961693763733},{"word":"can","start":18.468937,"end":18.628937,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"negative","sentiment_score":-0.5525712370872498},{"word":"you","start":18.628937,"end":18.708937,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6927639842033386},{"word":"take","start":18.708937,"end":18.868938,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7369211912155151},{"word":"me","start":18.868938,"end":19.028938,"confidence":0.99902344,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.7202266454696655},{"word":"off","start":19.028938,"end":19.108936,"confidence":0.99902344,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.6254020929336548},{"word":"your","start":19.108936,"end":19.268936,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6330500841140747},{"word":"list","start":19.268936,"end":19.588938,"confidence":0.99853516,"punctuated_word":"list,","sentiment":"negative","sentiment_score":-0.5510350465774536},{"word":"please","start":19.588938,"end":20.088938,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"negative","sentiment_score":-0.36246782541275024}],"paragraphs":{"transcript":"\nHello? What's this regarding? Yes. No. No.\n\nI'm I'm okay for cold calls. Thanks, mate. Have a good day. Can you take me off your list, please?","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.006679289974272251},{"text":"What's this regarding?","start":6.3199997,"end":7.46,"sentiment":"neutral","sentiment_score":0.004213320712248485},{"text":"Yes.","start":13.679999,"end":13.988937,"sentiment":"neutral","sentiment_score":0.010613223537802696},{"text":"No.","start":14.8689375,"end":15.028937,"sentiment":"neutral","sentiment_score":-0.1145179718732834},{"text":"No.","start":15.028937,"end":15.268937,"sentiment":"neutral","sentiment_score":-0.24308109283447263}],"sentiment":"neutral","sentiment_score":-0.046809512722705095,"num_words":7,"start":1.5999999,"end":15.268937},{"sentences":[{"text":"I'm I'm okay for cold calls.","start":15.268937,"end":17.348938,"sentiment":"neutral","sentiment_score":-0.05396291986107826},{"text":"Thanks, mate.","start":17.348938,"end":17.908937,"sentiment":"positive","sentiment_score":0.4541213810443878},{"text":"Have a good day.","start":17.908937,"end":18.468937,"sentiment":"neutral","sentiment_score":0.29998794198036194},{"text":"Can you take me off your list, please?","start":18.468937,"end":20.088938,"sentiment":"negative","sentiment_score":-0.6093047633767128}],"sentiment":"neutral","sentiment_score":-0.15450105480849743,"num_words":20,"start":15.268937,"end":20.088938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. Craig?\n\nChannel 1: What's this regarding?\n\nChannel 0: Yeah. Craig, this is Mary calling from Vigilance AI. We are\n\nChannel 1: Yes.\n\nChannel 0: a cybersecurity\n\nChannel 1: No. No. I'm\n\nChannel 0: company.\n\nChannel 1: I'm okay for cold calls. Thanks, mate. Have a good day. Can you take me off your list, please?","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.006679289974272251}],"sentiment":"neutral","sentiment_score":0.006679289974272251,"channel":1,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.0333123505115509},{"text":"Hello.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.03495403379201889},{"text":"Good afternoon.","start":3.84,"end":4.48,"sentiment":"neutral","sentiment_score":0.15962842851877213},{"text":"Craig?","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.057182133197784424}],"sentiment":"neutral","sentiment_score":0.0889410749077797,"channel":0,"num_words":5,"start":3.1999998,"end":4.98},{"sentences":[{"text":"What's this regarding?","start":6.3199997,"end":7.46,"sentiment":"neutral","sentiment_score":0.004213320712248485}],"sentiment":"neutral","sentiment_score":0.004213320712248485,"channel":1,"num_words":3,"start":6.3199997,"end":7.46},{"sentences":[{"text":"Yeah.","start":8.32,"end":8.72,"sentiment":"neutral","sentiment_score":0.009357260540127754},{"text":"Craig, this is Mary calling from Vigilance AI.","start":8.72,"end":12.34,"sentiment":"neutral","sentiment_score":0.014546996739227325},{"text":"We are","start":13.398938,"end":13.878938,"sentiment":"neutral","sentiment_score":0.011071780696511269}],"sentiment":"neutral","sentiment_score":0.013443345076997171,"channel":0,"num_words":11,"start":8.32,"end":13.878938},{"sentences":[{"text":"Yes.","start":13.679999,"end":13.988937,"sentiment":"neutral","sentiment_score":0.010613223537802696}],"sentiment":"neutral","sentiment_score":0.010613223537802696,"channel":1,"num_words":1,"start":13.679999,"end":13.988937},{"sentences":[{"text":"a cybersecurity","start":13.878938,"end":14.6189375,"sentiment":"neutral","sentiment_score":-0.012593702878803015}],"sentiment":"neutral","sentiment_score":-0.012593702878803015,"channel":0,"num_words":2,"start":13.878938,"end":14.6189375},{"sentences":[{"text":"No.","start":14.8689375,"end":15.028937,"sentiment":"neutral","sentiment_score":-0.1145179718732834},{"text":"No.","start":15.028937,"end":15.268937,"sentiment":"neutral","sentiment_score":-0.24308109283447263},{"text":"I'm","start":15.268937,"end":15.768937,"sentiment":"neutral","sentiment_score":-0.15696477890014648}],"sentiment":"neutral","sentiment_score":-0.17152128120263418,"channel":1,"num_words":3,"start":14.8689375,"end":15.768937},{"sentences":[{"text":"company.","start":15.318937,"end":15.818937,"sentiment":"neutral","sentiment_score":-0.14964719116687775}],"sentiment":"neutral","sentiment_score":-0.14964719116687775,"channel":0,"num_words":1,"start":15.318937,"end":15.818937},{"sentences":[{"text":"I'm okay for cold calls.","start":16.068937,"end":17.348938,"sentiment":"neutral","sentiment_score":-0.03336254805326462},{"text":"Thanks, mate.","start":17.348938,"end":17.908937,"sentiment":"positive","sentiment_score":0.4541213810443878},{"text":"Have a good day.","start":17.908937,"end":18.468937,"sentiment":"neutral","sentiment_score":0.29998794198036194},{"text":"Can you take me off your list, please?","start":18.468937,"end":20.088938,"sentiment":"negative","sentiment_score":-0.6093047633767128}],"sentiment":"neutral","sentiment_score":-0.15437138511946327,"channel":1,"num_words":19,"start":16.068937,"end":20.088938}]},"summary":{"result":"success","short":"Hello? Yes. Hello. Good afternoon. Craig? What's this regarding? Yeah. Craig, this is Mary calling from Vigilance AI. We are Yes. a cybersecurity No. No. I'm company. I'm okay for cold calls. Thanks, mate. Have a good day. Can you take me off your list, please?"},"intents":{"segments":[{"text":"Can you take me off your list, please?","start_word":38,"end_word":45,"intents":[{"intent":"Remove from call list","confidence_score":0.4305408}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. Craig? What's this regarding? Yeah. Craig, this is Mary calling from Vigilance AI. We are Yes. a cybersecurity No. No. I'm company. I'm okay for cold calls.","start_word":0,"end_word":31,"sentiment":"neutral","sentiment_score":-0.013517404906451702},{"text":"Thanks, mate.","start_word":32,"end_word":33,"sentiment":"positive","sentiment_score":0.4475429654121399},{"text":"Have a good day.","start_word":34,"end_word":37,"sentiment":"neutral","sentiment_score":0.3032900094985962},{"text":"Can you take me off your list, please?","start_word":38,"end_word":45,"sentiment":"negative","sentiment_score":-0.6134030222892761}],"average":{"sentiment":"neutral","sentiment_score":-0.03710569833454333}}}}