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Yeah. Hi. I had a couple of missed calls. Is this Airtel?\n\nYesterday. I'd I'd need to process some payment. Do I can can I just get, like, a BSB or something that I can transfer? Oh, jeez. Hang on one sec.\n\nActually, I'll call you back because I'm on a highway. I I probably shouldn't be holding the phone. Yeah. I'll give you guys a callback maybe half an hour. Yep.\n\nYep. Okay. Thanks, mate. 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The representative asks for the account holder's name and promises to call back in half an hour when they can. The customer agrees and ends the call."},"intents":{"segments":[{"text":"I'd I'd need to process some payment. Do I can can I just get, like, a BSB or something that I can transfer? Hang on a sec.","start_word":35,"end_word":61,"intents":[{"intent":"Process payment","confidence_score":0.29265818}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3549380898475647},{"text":"Airtel. Hello? Hello? Good morning. Yeah. Hi. I had a couple of missed calls. Is this Airtel? Is Airtel Australia correct? Yes. When did you get the missed calls? Today or yesterday? Yesterday. I'd I'd need to process some payment. Do I can can I just get, like, a BSB or something that I can transfer? Hang on a sec. Search. May I have the account holder's name, please? Oh, jeez. Hang on one sec. Actually, I'll call you back because I'm on a highway. I I probably Yeah. shouldn't Yeah. be No. holding Yeah. the Better phone. yeah. Call me back when you can. No Yeah. problems. I'll give you guys a callback maybe half an hour. Yep. Yep. Yep. Not a problem.","start_word":2,"end_word":125,"sentiment":"neutral","sentiment_score":0.014112434349954128},{"text":"Thank Okay. you. Thanks, mate.","start_word":126,"end_word":130,"sentiment":"positive","sentiment_score":0.49672991037368774},{"text":"Okay. Bye. Bye. Bye.","start_word":131,"end_word":134,"sentiment":"neutral","sentiment_score":0.2203662246465683}],"average":{"sentiment":"neutral","sentiment_score":0.0508429497075836}}}}