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In that way, I could further assist you in reference to this, and we'll be endorsing your account to our tech team. One moment here. What is your full name? Thank you so much. Let me just pull out your account here. See. Let's see. Okay. Got it. Yeah. I'm showing here that you had recently signed up. And what's the problem with the service? In that way, I could endorse it to our tech team so they could investigate. TV. Okay. Okay. Let me just take note. In that way, our tech team will do further investigation and reach out to you shortly. So you do have the service. However, you have a slow speed. That's what you're trying to say? Okay. Close. Is this both for Word and wireless, like, through Wi Fi, through your cell phone, tablet, and TV. Okay. And is there any other countries showing, like, not in Australia? Because I do believe some of our customer having this issue, but it's for other network. No error message showing? It's just not connecting? Okay. Got it. Thank you. And your good phone number to give you a call is the one you're using, and then your email address is jcindywithans97@gmail.com. Okay. Thank you, Jay. So this will be in priority. After this call, I will endorse your account and concern to our tech team. In that way, they can go ahead and reach out to you shortly to fix this up. Okay? Alright. Thank you, and have a good one. 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Thank you so much for calling your account. How may I help you today? Oh, I'm so sorry to hear about that. But let me just go ahead and pull out your account.\n\nIn that way, I could further assist you in reference to this, and we'll be endorsing your account to our tech team. One moment here. What is your full name? Thank you so much. Let me just pull out your account here.\n\nSee. Let's see. Okay. Got it. Yeah.\n\nI'm showing here that you had recently signed up. And what's the problem with the service? In that way, I could endorse it to our tech team so they could investigate. TV. Okay.\n\nOkay. Let me just take note. In that way, our tech team will do further investigation and reach out to you shortly. So you do have the service. However, you have a slow speed.\n\nThat's what you're trying to say? Okay. Close. Is this both for Word and wireless, like, through Wi Fi, through your cell phone, tablet, and TV. Okay.\n\nAnd is there any other countries showing, like, not in Australia? Because I do believe some of our customer having this issue, but it's for other network. No error message showing? It's just not connecting? Okay.\n\nGot it. Thank you. And your good phone number to give you a call is the one you're using, and then your email address is jcindywithans97@gmail.com. Okay. Thank you, Jay.\n\nSo this will be in priority. After this call, I will endorse your account and concern to our tech team. In that way, they can go ahead and reach out to you shortly to fix this up. Okay? Alright.\n\nThank you, and have a good one. Be safe.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"positive","sentiment_score":0.3633921146392822},{"text":"Thank you so much for calling your account.","start":0.96,"end":3.1399999,"sentiment":"positive","sentiment_score":0.6370640844106674},{"text":"How may I help you today?","start":3.36,"end":4.66,"sentiment":"positive","sentiment_score":0.5704610248406728},{"text":"Oh, I'm so sorry to hear about that.","start":14.045,"end":15.884999,"sentiment":"neutral","sentiment_score":-0.2923526354134083},{"text":"But let me just go ahead and pull out your account.","start":15.884999,"end":17.965,"sentiment":"neutral","sentiment_score":0.048624693670056084}],"sentiment":"neutral","sentiment_score":0.20819769076564731,"num_words":34,"start":0.64,"end":17.965},{"sentences":[{"text":"In that way, I could further assist you in reference to this, and we'll be endorsing your account to our tech 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I signed up the other day, and I'm just like I don't know. I'm wanting to complain because my Internet on my TV just does not work. J Cindy Latique. It's just it's not working on my TV. Like, it's just and the TV's fine. It's just not connecting. It's just so slow, always disconnects. Okay. Yes. Or it's just not connecting. Yes. No. It's only on my TV. Only on my TV. No. Yeah. No, Kara. Yes. Yep. Alright. Thanks. Alright. Bye.","confidence":0.9950322,"words":[{"word":"hi","start":5.12,"end":5.52,"confidence":0.99767905,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.08370481431484222},{"word":"i","start":5.52,"end":5.8399997,"confidence":0.99889,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2323208451271057},{"word":"signed","start":5.8399997,"end":6.08,"confidence":0.9419395,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.1733517348766327},{"word":"up","start":6.08,"end":6.16,"confidence":0.999328,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.1042221337556839},{"word":"the","start":6.16,"end":6.3199997,"confidence":0.9993192,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22670793533325195},{"word":"other","start":6.3199997,"end":6.56,"confidence":0.99952555,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.22569075226783752},{"word":"day","start":6.56,"end":6.8799996,"confidence":0.82460153,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":-0.1912686824798584},{"word":"and","start":6.8799996,"end":7.04,"confidence":0.99945825,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2192225307226181},{"word":"i'm","start":7.04,"end":7.2,"confidence":0.99900466,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.34115898609161377},{"word":"just","start":7.2,"end":7.52,"confidence":0.9997539,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.38992294669151306},{"word":"like","start":7.52,"end":7.68,"confidence":0.5297641,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.3594724237918854},{"word":"i","start":7.9199996,"end":8.0,"confidence":0.9950322,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4268954694271088},{"word":"don't","start":8.0,"end":8.24,"confidence":0.9984764,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.25009578466415405},{"word":"know","start":8.24,"end":8.48,"confidence":0.9837947,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.20246365666389465},{"word":"i'm","start":8.48,"end":8.639999,"confidence":0.99312615,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.43004366755485535},{"word":"wanting","start":8.639999,"end":8.96,"confidence":0.9816937,"punctuated_word":"wanting","sentiment":"negative","sentiment_score":-0.5020976662635803},{"word":"to","start":8.96,"end":9.12,"confidence":0.9988135,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5025275349617004},{"word":"complain","start":9.12,"end":9.599999,"confidence":0.9997744,"punctuated_word":"complain","sentiment":"negative","sentiment_score":-0.4344000816345215},{"word":"because","start":9.599999,"end":10.08,"confidence":0.8782897,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.4535306990146637},{"word":"my","start":10.08,"end":10.32,"confidence":0.99869764,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5969784259796143},{"word":"internet","start":10.32,"end":10.8,"confidence":0.9657372,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.6013975739479065},{"word":"on","start":10.8,"end":11.04,"confidence":0.9905866,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.6613063216209412},{"word":"my","start":11.04,"end":11.28,"confidence":0.99982685,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.6394841074943542},{"word":"tv","start":11.28,"end":11.759999,"confidence":0.9982078,"punctuated_word":"TV","sentiment":"negative","sentiment_score":-0.6484924554824829},{"word":"just","start":11.759999,"end":12.16,"confidence":0.9989471,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.6721722483634949},{"word":"does","start":12.16,"end":12.32,"confidence":0.9994861,"punctuated_word":"does","sentiment":"negative","sentiment_score":-0.664840817451477},{"word":"not","start":12.32,"end":12.559999,"confidence":0.99989223,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6406739354133606},{"word":"work","start":12.559999,"end":13.005,"confidence":0.9989536,"punctuated_word":"work.","sentiment":"negative","sentiment_score":-0.4441131949424744},{"word":"j","start":29.900002,"end":30.3,"confidence":0.6054937,"punctuated_word":"J","sentiment":"neutral","sentiment_score":0.02204974554479122},{"word":"cindy","start":30.3,"end":30.8,"confidence":0.90659493,"punctuated_word":"Cindy","sentiment":"neutral","sentiment_score":0.02328607067465782},{"word":"latique","start":30.86,"end":31.36,"confidence":0.66424584,"punctuated_word":"Latique.","sentiment":"neutral","sentiment_score":0.04250269755721092},{"word":"it's","start":49.425,"end":49.745003,"confidence":0.8241012,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.03143706172704697},{"word":"just","start":49.745003,"end":50.22,"confidence":0.9989729,"punctuated_word":"just","sentiment":"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I signed up the other day, and I'm just like I don't know. I'm wanting to complain because my Internet on my TV just does not work. J Cindy Latique. It's just it's not working on my TV.\n\nLike, it's just and the TV's fine. It's just not connecting. It's just so slow, always disconnects. Okay. Yes.\n\nOr it's just not connecting. Yes. No. It's only on my TV. Only on my TV.\n\nNo. Yeah. No, Kara. Yes. Yep.\n\nAlright. Thanks. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":-0.08370481431484222},{"text":"I signed up the other day, and I'm just like I don't know.","start":5.52,"end":8.48,"sentiment":"neutral","sentiment_score":-0.2571379909148583},{"text":"I'm wanting to complain because my Internet on my TV just does not work.","start":8.48,"end":13.005,"sentiment":"negative","sentiment_score":-0.5637184807232448},{"text":"J Cindy Latique.","start":29.900002,"end":31.36,"sentiment":"neutral","sentiment_score":0.02927950459221999},{"text":"It's just it's not working on my TV.","start":49.425,"end":53.68,"sentiment":"neutral","sentiment_score":-0.2785952975973487}],"sentiment":"negative","sentiment_score":-0.345114904957322,"num_words":39,"start":5.12,"end":53.68},{"sentences":[{"text":"Like, it's just and the TV's fine.","start":53.9,"end":56.64,"sentiment":"neutral","sentiment_score":-0.21495125974927629},{"text":"It's just not connecting.","start":56.940002,"end":58.96,"sentiment":"neutral","sentiment_score":-0.26434131152927876},{"text":"It's just so slow, always disconnects.","start":59.58,"end":62.72,"sentiment":"negative","sentiment_score":-0.6413127183914185},{"text":"Okay.","start":73.045,"end":73.545,"sentiment":"neutral","sentiment_score":-0.031307924538850784},{"text":"Yes.","start":81.159996,"end":81.659996,"sentiment":"neutral","sentiment_score":-0.0769333690404892}],"sentiment":"negative","sentiment_score":-0.3430600878047316,"num_words":19,"start":53.9,"end":81.659996},{"sentences":[{"text":"Or it's just not connecting.","start":82.92,"end":84.38,"sentiment":"neutral","sentiment_score":-0.24871476590633393},{"text":"Yes.","start":93.32,"end":93.82,"sentiment":"neutral","sentiment_score":-0.00384973268955946},{"text":"No.","start":95.835,"end":96.075,"sentiment":"neutral","sentiment_score":-0.1132100149989128},{"text":"It's only on my TV.","start":96.075,"end":97.534996,"sentiment":"neutral","sentiment_score":-0.12847579270601273},{"text":"Only on my TV.","start":99.755,"end":101.134995,"sentiment":"neutral","sentiment_score":-0.03903816966339946}],"sentiment":"neutral","sentiment_score":-0.1349478262127377,"num_words":16,"start":82.92,"end":101.134995},{"sentences":[{"text":"No.","start":117.409996,"end":117.909996,"sentiment":"neutral","sentiment_score":-0.15173932909965515},{"text":"Yeah.","start":118.53,"end":118.92999,"sentiment":"neutral","sentiment_score":-0.04454044997692108},{"text":"No, Kara.","start":118.92999,"end":119.75,"sentiment":"neutral","sentiment_score":-0.028572794049978256},{"text":"Yes.","start":128.325,"end":128.825,"sentiment":"neutral","sentiment_score":0.09022356569766998},{"text":"Yep.","start":135.365,"end":135.865,"sentiment":"neutral","sentiment_score":0.09265875071287157}],"sentiment":"neutral","sentiment_score":-0.0117571751276652,"num_words":6,"start":117.409996,"end":135.865},{"sentences":[{"text":"Alright.","start":147.79,"end":148.11,"sentiment":"neutral","sentiment_score":0.1540856957435608},{"text":"Thanks.","start":148.11,"end":148.61,"sentiment":"neutral","sentiment_score":0.278312087059021},{"text":"Alright.","start":150.27,"end":150.75,"sentiment":"neutral","sentiment_score":0.16273297369480133},{"text":"Bye.","start":150.75,"end":151.25,"sentiment":"neutral","sentiment_score":0.17486146092414856}],"sentiment":"neutral","sentiment_score":0.19249805435538292,"num_words":4,"start":147.79,"end":151.25}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. I signed up the other day, and I'm just like I don't know. I'm wanting to complain because my Internet on my TV just does not work.\n\nChannel 0: Oh, I'm so sorry to hear about that. But let me just go ahead and pull out your account. In that way, I could further assist you in reference to this, and we'll be endorsing your account to our tech team. One moment here. What is your full name?\n\nChannel 1: J Cindy Latique.\n\nChannel 0: Thank you so much. Let me just pull out your account here. See. Let's see. Okay.\n\nGot it. Yeah. I'm showing here that you had recently signed up. And what's the problem with the service? In that way, I could endorse it to our tech\n\nChannel 1: It's\n\nChannel 0: team\n\nChannel 1: just\n\nChannel 0: so they could investigate.\n\nChannel 1: it's not working on my TV. Like, it's just and the\n\nChannel 0: TV.\n\nChannel 1: TV's fine. It's just\n\nChannel 0: Okay.\n\nChannel 1: not connecting. It's just so slow, always disconnects.\n\nChannel 0: Okay. Let me just take note. In that way, our tech team will do further investigation and reach out to you shortly. So\n\nChannel 1: Okay.\n\nChannel 0: you do have the service. However, you have a slow speed. That's what you're trying to say?\n\nChannel 1: Yes.\n\nChannel 0: Okay.\n\nChannel 1: Or it's just not connecting.\n\nChannel 0: Close. Is this both for Word and wireless, like, through Wi Fi, through your\n\nChannel 1: Yes.\n\nChannel 0: cell phone, tablet,\n\nChannel 1: No. It's only on my TV.\n\nChannel 0: and TV. Okay.\n\nChannel 1: Only on my TV.\n\nChannel 0: And is there any other countries showing, like, not in Australia? Because I do believe some of our customer having this issue, but it's for other network. No error message showing? It's just\n\nChannel 1: No.\n\nChannel 0: not connecting?\n\nChannel 1: Yeah. No, Kara.\n\nChannel 0: Okay. Got it. Thank you. And your good phone number to give you a call is the one you're using, and\n\nChannel 1: Yes.\n\nChannel 0: then your email address is jcindywithans97@gmail.com.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Thank you, Jay. So this will be in priority. After this call, I will endorse your account and concern to our tech team. In that way, they can go ahead and reach out to you shortly\n\nChannel 1: Alright.\n\nChannel 0: to\n\nChannel 1: Thanks.\n\nChannel 0: fix this up. Okay?\n\nChannel 1: Alright. Bye.\n\nChannel 0: Alright. Thank you, and have a good one. Be safe.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"positive","sentiment_score":0.3633921146392822},{"text":"Thank you so much for calling your account.","start":0.96,"end":3.1399999,"sentiment":"positive","sentiment_score":0.6370640844106674},{"text":"How may I help you today?","start":3.36,"end":4.66,"sentiment":"positive","sentiment_score":0.5704610248406728}],"sentiment":"positive","sentiment_score":0.5921780625979106,"channel":0,"num_words":15,"start":0.64,"end":4.66},{"sentences":[{"text":"Hi.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":-0.08370481431484222},{"text":"I signed up the other day, and I'm just like I don't know.","start":5.52,"end":8.48,"sentiment":"neutral","sentiment_score":-0.2571379909148583},{"text":"I'm wanting to complain because my Internet on my TV just does not 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note.","start":65.1,"end":66.3,"sentiment":"neutral","sentiment_score":-0.00014652274549007416},{"text":"In that way, our tech team will do further investigation and reach out to you shortly.","start":66.3,"end":72.315,"sentiment":"neutral","sentiment_score":0.012196499243145809},{"text":"So","start":72.775,"end":73.255005,"sentiment":"neutral","sentiment_score":-0.022839976474642754}],"sentiment":"neutral","sentiment_score":0.0030836725971944952,"channel":0,"num_words":23,"start":64.7,"end":73.255005},{"sentences":[{"text":"Okay.","start":73.045,"end":73.545,"sentiment":"neutral","sentiment_score":-0.031307924538850784}],"sentiment":"neutral","sentiment_score":-0.031307924538850784,"channel":1,"num_words":1,"start":73.045,"end":73.545},{"sentences":[{"text":"you do have the service.","start":73.255005,"end":75.355,"sentiment":"neutral","sentiment_score":-0.07802669480443},{"text":"However, you have a slow speed.","start":75.65501,"end":78.395004,"sentiment":"negative","sentiment_score":-0.3886948823928833},{"text":"That's what you're trying to say?","start":78.855,"end":80.635,"sentiment":"neutral","sentiment_score":-0.2747214312354724}],"sentiment":"neutral","sentiment_score":-0.25709596210542845,"channel":0,"num_words":17,"start":73.255005,"end":80.635},{"sentences":[{"text":"Yes.","start":81.159996,"end":81.659996,"sentiment":"neutral","sentiment_score":-0.0769333690404892}],"sentiment":"neutral","sentiment_score":-0.0769333690404892,"channel":1,"num_words":1,"start":81.159996,"end":81.659996},{"sentences":[{"text":"Okay.","start":82.055,"end":82.555,"sentiment":"neutral","sentiment_score":-0.08342163264751434}],"sentiment":"neutral","sentiment_score":-0.08342163264751434,"channel":0,"num_words":1,"start":82.055,"end":82.555},{"sentences":[{"text":"Or it's just not connecting.","start":82.92,"end":84.38,"sentiment":"neutral","sentiment_score":-0.24871476590633393}],"sentiment":"neutral","sentiment_score":-0.24871476590633393,"channel":1,"num_words":5,"start":82.92,"end":84.38},{"sentences":[{"text":"Close.","start":85.97,"end":86.47,"sentiment":"neutral","sentiment_score":-0.08742747455835342},{"text":"Is this both for Word and wireless, like, through Wi Fi, through your","start":87.01,"end":93.590004,"sentiment":"neutral","sentiment_score":-0.016024659889248703}],"sentiment":"neutral","sentiment_score":-0.021124860937041894,"channel":0,"num_words":14,"start":85.97,"end":93.590004},{"sentences":[{"text":"Yes.","start":93.32,"end":93.82,"sentiment":"neutral","sentiment_score":-0.00384973268955946}],"sentiment":"neutral","sentiment_score":-0.00384973268955946,"channel":1,"num_words":1,"start":93.32,"end":93.82},{"sentences":[{"text":"cell phone, tablet,","start":94.21,"end":95.350006,"sentiment":"neutral","sentiment_score":-0.008340638441344103}],"sentiment":"neutral","sentiment_score":-0.008340638441344103,"channel":0,"num_words":3,"start":94.21,"end":95.350006},{"sentences":[{"text":"No.","start":95.835,"end":96.075,"sentiment":"neutral","sentiment_score":-0.1132100149989128},{"text":"It's only on my TV.","start":96.075,"end":97.534996,"sentiment":"neutral","sentiment_score":-0.12847579270601273}],"sentiment":"neutral","sentiment_score":-0.12593149642149606,"channel":1,"num_words":6,"start":95.835,"end":97.534996},{"sentences":[{"text":"and TV.","start":98.235,"end":98.975,"sentiment":"neutral","sentiment_score":-0.07608211040496826},{"text":"Okay.","start":99.034996,"end":99.534996,"sentiment":"neutral","sentiment_score":-0.04111980274319649}],"sentiment":"neutral","sentiment_score":-0.06442800785104434,"channel":0,"num_words":3,"start":98.235,"end":99.534996},{"sentences":[{"text":"Only on my 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just","start":116.78,"end":117.42,"sentiment":"neutral","sentiment_score":-0.10918410867452621}],"sentiment":"neutral","sentiment_score":-0.11775966677250284,"channel":0,"num_words":33,"start":101.994995,"end":117.42},{"sentences":[{"text":"No.","start":117.409996,"end":117.909996,"sentiment":"neutral","sentiment_score":-0.15173932909965515}],"sentiment":"neutral","sentiment_score":-0.15173932909965515,"channel":1,"num_words":1,"start":117.409996,"end":117.909996},{"sentences":[{"text":"not connecting?","start":117.42,"end":118.24,"sentiment":"neutral","sentiment_score":-0.17481321096420288}],"sentiment":"neutral","sentiment_score":-0.17481321096420288,"channel":0,"num_words":2,"start":117.42,"end":118.24},{"sentences":[{"text":"Yeah.","start":118.53,"end":118.92999,"sentiment":"neutral","sentiment_score":-0.04454044997692108},{"text":"No, Kara.","start":118.92999,"end":119.75,"sentiment":"neutral","sentiment_score":-0.028572794049978256}],"sentiment":"neutral","sentiment_score":-0.03389534602562586,"channel":1,"num_words":3,"start":118.53,"end":119.75},{"sentences":[{"text":"Okay.","start":120.54,"end":121.04,"sentiment":"neutral","sentiment_score":0.05071030557155609},{"text":"Got it.","start":121.26,"end":122.0,"sentiment":"neutral","sentiment_score":0.15248658508062363},{"text":"Thank you.","start":122.14,"end":122.96,"sentiment":"positive","sentiment_score":0.39675940573215485},{"text":"And your good phone number to give you a call is the one you're using, and","start":123.105,"end":128.38501,"sentiment":"neutral","sentiment_score":0.2197325611487031}],"sentiment":"neutral","sentiment_score":0.22213920312268393,"channel":0,"num_words":21,"start":120.54,"end":128.38501},{"sentences":[{"text":"Yes.","start":128.325,"end":128.825,"sentiment":"neutral","sentiment_score":0.09022356569766998}],"sentiment":"neutral","sentiment_score":0.09022356569766998,"channel":1,"num_words":1,"start":128.325,"end":128.825},{"sentences":[{"text":"then your email address is jcindywithans97@gmail.com.","start":128.38501,"end":135.045,"sentiment":"neutral","sentiment_score":0.07394377887248993}],"sentiment":"neutral","sentiment_score":0.07394377887248993,"channel":0,"num_words":6,"start":128.38501,"end":135.045},{"sentences":[{"text":"Yep.","start":135.365,"end":135.865,"sentiment":"neutral","sentiment_score":0.09265875071287157}],"sentiment":"neutral","sentiment_score":0.09265875071287157,"channel":1,"num_words":1,"start":135.365,"end":135.865},{"sentences":[{"text":"Okay.","start":136.38501,"end":136.865,"sentiment":"neutral","sentiment_score":0.14897769689559937},{"text":"Thank you, Jay.","start":136.865,"end":137.925,"sentiment":"positive","sentiment_score":0.3712862730026245},{"text":"So this will be in priority.","start":138.32,"end":139.86,"sentiment":"neutral","sentiment_score":0.2695501446723938},{"text":"After this call, I will endorse your account and concern to our tech team.","start":140.16,"end":144.8,"sentiment":"neutral","sentiment_score":0.1814165243080684},{"text":"In that way, they can go ahead and reach out to you 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The agent pulled up the customer's account and discovered that the issue was not related to their recent sign-up. The agent promised to have the tech team investigate and call the customer back shortly."},"intents":{"segments":[{"text":"I signed up the other day, and I'm just like I don't know. I'm wanting to complain because my Internet on my TV just does not work.","start_word":16,"end_word":42,"intents":[{"intent":"Report internet issue","confidence_score":0.2692673}]},{"text":"In that way, I could further assist you in reference to this, and we'll be endorsing your account to our tech team. One moment here.","start_word":62,"end_word":86,"intents":[{"intent":"Endorse account","confidence_score":0.8805236}]},{"text":"I'm showing here that you had recently signed up. And what's the problem with the service?","start_word":114,"end_word":129,"intents":[{"intent":"Investigate service issue","confidence_score":0.08214068}]},{"text":"It's just so slow, always disconnects. Okay.","start_word":166,"end_word":172,"intents":[{"intent":"Investigate disconnecting tv","confidence_score":0.00039588785}]},{"text":"Because I do believe some of our customer having this issue, but it's for other network. No error message showing?","start_word":262,"end_word":281,"intents":[{"intent":"Fix technical issues","confidence_score":0.016823435}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5809860229492188},{"text":"Hi. I signed up the other day, and I'm just like I don't know.","start_word":15,"end_word":28,"sentiment":"neutral","sentiment_score":-0.2422116845846176},{"text":"I'm wanting to complain because my Internet on my TV just does not work.","start_word":29,"end_word":42,"sentiment":"negative","sentiment_score":-0.5409563779830933},{"text":"Oh, I'm so sorry to hear about that. But let me just go ahead and pull out your account. In that way, I could further assist you in reference to this, and we'll be endorsing your account to our tech team. One moment here. What is your full name? J Cindy Latique.","start_word":43,"end_word":94,"sentiment":"neutral","sentiment_score":0.01380917802453041},{"text":"Thank you so much.","start_word":95,"end_word":98,"sentiment":"positive","sentiment_score":0.44856053590774536},{"text":"Let me just pull out your account here. See. Let's see. Okay. Got it. Yeah. I'm showing here that you had recently signed up. And what's the problem with the service? In that way, I could endorse it to our tech It's team just so they could investigate.","start_word":99,"end_word":146,"sentiment":"neutral","sentiment_score":0.016132550314068794},{"text":"it's not working on my TV.","start_word":147,"end_word":152,"sentiment":"negative","sentiment_score":-0.3355845510959625},{"text":"Like, it's just and the TV. TV's fine. It's just Okay.","start_word":153,"end_word":163,"sentiment":"neutral","sentiment_score":-0.1875794231891632},{"text":"not connecting. It's just so slow, always disconnects.","start_word":164,"end_word":171,"sentiment":"negative","sentiment_score":-0.5873201489448547},{"text":"Okay. Let me just take note. In that way, our tech team will do further investigation and reach out to you shortly. So Okay. you do have the service.","start_word":172,"end_word":200,"sentiment":"neutral","sentiment_score":-0.013116758702130154},{"text":"However, you have a slow speed.","start_word":201,"end_word":206,"sentiment":"negative","sentiment_score":-0.3861309587955475},{"text":"That's what you're trying to say? Yes. Okay. Or it's just not connecting. Close. Is this both for Word and wireless, like, through Wi Fi, through your Yes. cell phone, tablet, No. It's only on my TV. and TV. Okay. Only on my TV. And is there any other countries showing, like, not in Australia? Because I do believe some of our customer having this issue, but it's for other network. No error message showing? It's just No. not connecting? Yeah. No, Kara. Okay. Got it.","start_word":207,"end_word":292,"sentiment":"neutral","sentiment_score":-0.10395877063274384},{"text":"Thank you.","start_word":293,"end_word":294,"sentiment":"positive","sentiment_score":0.3754478693008423},{"text":"And your good phone number to give you a call is the one you're using, and Yes. then your email address is jcindywithans97@gmail.com. Yep. Okay.","start_word":295,"end_word":319,"sentiment":"neutral","sentiment_score":0.1433585286140442},{"text":"Thank you, Jay.","start_word":320,"end_word":322,"sentiment":"positive","sentiment_score":0.3655879199504852},{"text":"So this will be in priority. After this call, I will endorse your account and concern to our tech team. In that way, they can go ahead and reach out to you shortly Alright. to Thanks. fix this up. Okay? Alright. Bye.","start_word":323,"end_word":364,"sentiment":"neutral","sentiment_score":0.18619085848331451},{"text":"Alright. Thank you, and have a good one.","start_word":365,"end_word":372,"sentiment":"positive","sentiment_score":0.590838611125946},{"text":"Be safe.","start_word":373,"end_word":374,"sentiment":"neutral","sentiment_score":0.2603638768196106}],"average":{"sentiment":"neutral","sentiment_score":-0.0075587098602920046}}}}