{"metadata":{"transaction_key":"deprecated","request_id":"01a0d1dc-a45e-76e3-b7f5-62306bd1c91c","sha256":"3219bbc64f9a1bbe26327d49d2c59f4316f6d735a7699e9f7ef64f1014737a50","created":"2026-09-24T05:21:34.053Z","duration":5.8319373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":25},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Jay. I'm sorry I can't take your call. Please send me a text.","confidence":0.9873047,"words":[{"word":"hi","start":0.56,"end":1.04,"confidence":0.99609375,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08619484305381775},{"word":"this","start":1.04,"end":1.28,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07099472731351852},{"word":"is","start":1.28,"end":1.4399999,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07822507619857788},{"word":"jay","start":1.4399999,"end":1.8399999,"confidence":0.97998047,"punctuated_word":"Jay.","sentiment":"neutral","sentiment_score":0.07510648667812347},{"word":"i'm","start":1.8399999,"end":2.0,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4651544988155365},{"word":"sorry","start":2.0,"end":2.32,"confidence":0.99902344,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.493706613779068},{"word":"i","start":2.32,"end":2.48,"confidence":0.6748047,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6505615711212158},{"word":"can't","start":2.48,"end":2.96,"confidence":0.9589844,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6747498512268066},{"word":"take","start":2.96,"end":3.1999998,"confidence":0.51660156,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7294177412986755},{"word":"your","start":3.1999998,"end":3.36,"confidence":0.95703125,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.698628306388855},{"word":"call","start":3.36,"end":3.86,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.6181437969207764},{"word":"please","start":4.64,"end":4.96,"confidence":0.8378906,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.38404637575149536},{"word":"send","start":4.96,"end":5.12,"confidence":0.9873047,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.25342506170272827},{"word":"me","start":5.12,"end":5.2799997,"confidence":0.99609375,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.20794232189655304},{"word":"a","start":5.2799997,"end":5.3599997,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12090706080198288},{"word":"text","start":5.3599997,"end":5.8319373,"confidence":0.9082031,"punctuated_word":"text.","sentiment":"neutral","sentiment_score":-0.09844770282506944}],"paragraphs":{"transcript":"\nHi. This is Jay. I'm sorry I can't take your call. Please send me a text.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.08619484305381775},{"text":"This is Jay.","start":1.04,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.07477543006340663},{"text":"I'm sorry I can't take your call.","start":1.8399999,"end":3.86,"sentiment":"negative","sentiment_score":-0.6186231970787048},{"text":"Please send me a text.","start":4.64,"end":5.8319373,"sentiment":"neutral","sentiment_score":-0.21295370459556578}],"sentiment":"neutral","sentiment_score":-0.3177881105802953,"num_words":16,"start":0.56,"end":5.8319373}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Jay. I'm sorry I can't take your call. Please send me a text.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.08619484305381775},{"text":"This is Jay.","start":1.04,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.07477543006340663},{"text":"I'm sorry I can't take your call.","start":1.8399999,"end":3.86,"sentiment":"negative","sentiment_score":-0.6186231970787048},{"text":"Please send me a text.","start":4.64,"end":5.8319373,"sentiment":"neutral","sentiment_score":-0.21295370459556578}],"sentiment":"neutral","sentiment_score":-0.3177881105802953,"channel":1,"num_words":16,"start":0.56,"end":5.8319373}]},"summary":{"result":"success","short":"Hi. This is Jay. I'm sorry I can't take your call. Please send me a text."},"intents":{"segments":[{"text":"Please send me a text.","start_word":11,"end_word":15,"intents":[{"intent":"Send text","confidence_score":0.0012305097},{"intent":"Apologize","confidence_score":0.23182097}]}]},"sentiments":{"segments":[{"text":"Hi. This is Jay.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.07863707840442657},{"text":"I'm sorry I can't take your call.","start_word":4,"end_word":10,"sentiment":"negative","sentiment_score":-0.6023595929145813},{"text":"Please send me a text.","start_word":11,"end_word":15,"sentiment":"neutral","sentiment_score":-0.19599635899066925}],"average":{"sentiment":"neutral","sentiment_score":-0.32513870239257814}}}}