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you for calling the Sewell Mandurah. If you would like to make a reservation, please push 1 now. If you'd like to speak to our conference and events department, please push 2. Thank you for calling the Siebel Mandra events team. Unfortunately, we're unable to take your call at the moment.\n\nPlease leave your name, number, and a brief message, and we'll return your call as soon as possible. Thanks, and have a great day. To disconnect, press 1. If you wish to leave a message for someone else, press 2. If you still want to leave a message for this person, press 3 or simply stay on the line.\n\nIf you need assistance, press At the tone, please record your message.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Sewell Mandurah.","start":0.39999998,"end":2.1,"sentiment":"positive","sentiment_score":0.4394576038633074},{"text":"If you would like to make a reservation, please push 1 now.","start":2.24,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.06800750022133191},{"text":"If you'd like to speak to our conference and events department, please push 2.","start":7.44,"end":11.78,"sentiment":"neutral","sentiment_score":0.015933016581194743},{"text":"Thank you for calling the Siebel Mandra events team.","start":30.17,"end":32.75,"sentiment":"neutral","sentiment_score":0.23397083580493927},{"text":"Unfortunately, we're unable to take your call at the moment.","start":32.809998,"end":35.71,"sentiment":"negative","sentiment_score":-0.394731929898262}],"sentiment":"neutral","sentiment_score":0.04372641702110951,"num_words":52,"start":0.39999998,"end":35.71},{"sentences":[{"text":"Please leave your name, number, and a brief message, and we'll return your call as soon as possible.","start":35.93,"end":40.75,"sentiment":"neutral","sentiment_score":-0.15630670305755404},{"text":"Thanks, and have a great day.","start":40.97,"end":42.345,"sentiment":"positive","sentiment_score":0.5780541300773621},{"text":"To disconnect, press 1.","start":42.745003,"end":44.685,"sentiment":"neutral","sentiment_score":-0.02095966087654233},{"text":"If you wish to leave a message for someone else, press 2.","start":44.745003,"end":48.205,"sentiment":"neutral","sentiment_score":-0.034231576758126415},{"text":"If you still want to leave a message for this person, press 3 or simply stay on the line.","start":48.265,"end":53.645,"sentiment":"neutral","sentiment_score":-0.027675473572392213}],"sentiment":"neutral","sentiment_score":-0.006197414187304044,"num_words":59,"start":35.93,"end":53.645},{"sentences":[{"text":"If you need assistance, press At the tone, please record your message.","start":54.025,"end":58.58,"sentiment":"neutral","sentiment_score":-0.029727092167983454}],"sentiment":"neutral","sentiment_score":-0.029727092167983454,"num_words":12,"start":54.025,"end":58.58}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the Sewell Mandurah. If you would like to make a reservation, please push 1 now. If you'd like to speak to our conference and events department, please push 2. Thank you for calling the Siebel Mandra events team. Unfortunately, we're unable to take your call at the moment.\n\nPlease leave your name, number, and a brief message, and we'll return your call as soon as possible. Thanks, and have a great day. To disconnect, press 1. If you wish to leave a message for someone else, press 2. If you still want to leave a message for this person, press 3 or simply stay on the line.\n\nIf you need assistance, press At the tone, please record your message.\n\nChannel 0: Hello. My name is Mike Burns calling from Kula Bar Care in Mandurah. I'm looking for a venue for our staff Christmas party in December. Could you give me a callback, please, on 0434923078? Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Sewell Mandurah.","start":0.39999998,"end":2.1,"sentiment":"positive","sentiment_score":0.4394576038633074},{"text":"If you would like to make a reservation, please push 1 now.","start":2.24,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.06800750022133191},{"text":"If you'd like to speak to our conference and events department, please push 2.","start":7.44,"end":11.78,"sentiment":"neutral","sentiment_score":0.015933016581194743},{"text":"Thank you for calling the Siebel Mandra events team.","start":30.17,"end":32.75,"sentiment":"neutral","sentiment_score":0.23397083580493927},{"text":"Unfortunately, we're unable to take your call at the moment.","start":32.809998,"end":35.71,"sentiment":"negative","sentiment_score":-0.394731929898262}],"sentiment":"neutral","sentiment_score":0.04372641702110951,"channel":1,"num_words":52,"start":0.39999998,"end":35.71},{"sentences":[{"text":"Please leave your name, number, and a brief message, and we'll return your call as soon as possible.","start":35.93,"end":40.75,"sentiment":"neutral","sentiment_score":-0.15630670305755404},{"text":"Thanks, and have a great day.","start":40.97,"end":42.345,"sentiment":"positive","sentiment_score":0.5780541300773621},{"text":"To disconnect, press 1.","start":42.745003,"end":44.685,"sentiment":"neutral","sentiment_score":-0.02095966087654233},{"text":"If you wish to leave a message for someone else, press 2.","start":44.745003,"end":48.205,"sentiment":"neutral","sentiment_score":-0.034231576758126415},{"text":"If you still want to leave a message for this person, press 3 or simply stay on the line.","start":48.265,"end":53.645,"sentiment":"neutral","sentiment_score":-0.027675473572392213}],"sentiment":"neutral","sentiment_score":-0.006197414187304044,"channel":1,"num_words":59,"start":35.93,"end":53.645},{"sentences":[{"text":"If you need assistance, press At the tone, please record your message.","start":54.025,"end":58.58,"sentiment":"neutral","sentiment_score":-0.029727092167983454}],"sentiment":"neutral","sentiment_score":-0.029727092167983454,"channel":1,"num_words":12,"start":54.025,"end":58.58},{"sentences":[{"text":"Hello.","start":60.29,"end":60.690002,"sentiment":"neutral","sentiment_score":0.04271765053272247},{"text":"My name is Mike Burns calling from Kula Bar Care in Mandurah.","start":60.690002,"end":63.75,"sentiment":"neutral","sentiment_score":0.06139968459804853},{"text":"I'm looking for a venue for our staff Christmas party in December.","start":63.92288,"end":68.34288,"sentiment":"neutral","sentiment_score":0.07598005483547847},{"text":"Could you give me a callback, please, on 0434923078?","start":68.40288,"end":74.08288,"sentiment":"neutral","sentiment_score":0.020764378416869376},{"text":"Thank you.","start":74.08288,"end":74.562874,"sentiment":"neutral","sentiment_score":0.28027884662151337}],"sentiment":"neutral","sentiment_score":0.06774198952027494,"channel":0,"num_words":36,"start":60.29,"end":74.562874},{"sentences":[{"text":"Bye bye.","start":74.562874,"end":75.22288,"sentiment":"neutral","sentiment_score":0.13125590980052948}],"sentiment":"neutral","sentiment_score":0.13125590980052948,"channel":0,"num_words":2,"start":74.562874,"end":75.22288}]},"summary":{"result":"success","short":"The customer calls the Sewell Mand sett sett sett and is directed to various options, including the event department. However, they are unable to take the call and are instructed to leave a message. The customer, named Mike Burns, is calling from Kula Bar Care to inquire about a Christmas party venue for staff in December."},"intents":{"segments":[{"text":"If you would like to make a reservation, please push 1 now.","start_word":7,"end_word":18,"intents":[{"intent":"Make reservation","confidence_score":0.82921666}]},{"text":"Unfortunately, we're unable to take your call at the moment. Please leave your name, number, and a brief message, and we'll return your call as soon as possible.","start_word":42,"end_word":69,"intents":[{"intent":"Return call","confidence_score":0.7569856}]},{"text":"Please leave your name, number, and a brief message, and we'll return your call as soon as possible.","start_word":52,"end_word":69,"intents":[{"intent":"Leave message","confidence_score":0.7687253}]},{"text":"To disconnect, press 1. If you wish to leave a message for someone else, press 2. If you still want to leave a message for this person, press 3 or simply stay on the line. If you need assistance, press At the tone, please record your message. Hello.","start_word":76,"end_word":123,"intents":[{"intent":"Disconnect call","confidence_score":0.22628975}]},{"text":"If you need assistance, press At the tone, please record your message. Hello.","start_word":111,"end_word":123,"intents":[{"intent":"Offer assistance","confidence_score":0.013823945}]},{"text":"Could you give me a callback, please, on 0434923078? Thank you.","start_word":148,"end_word":158,"intents":[{"intent":"Request callback","confidence_score":0.76971143}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the Sewell Mandurah.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.4739961326122284},{"text":"If you would like to make a reservation, please push 1 now. If you'd like to speak to our conference and events department, please push 2. Thank you for calling the Siebel Mandra events team.","start_word":7,"end_word":41,"sentiment":"neutral","sentiment_score":0.09297356754541396},{"text":"Unfortunately, we're unable to take your call at the moment.","start_word":42,"end_word":51,"sentiment":"negative","sentiment_score":-0.3801177442073822},{"text":"Please leave your name, number, and a brief message, and we'll return your call as soon as possible.","start_word":52,"end_word":69,"sentiment":"neutral","sentiment_score":-0.15831704437732697},{"text":"Thanks, and have a great day.","start_word":70,"end_word":75,"sentiment":"positive","sentiment_score":0.5780887603759766},{"text":"To disconnect, press 1. If you wish to leave a message for someone else, press 2. If you still want to leave a message for this person, press 3 or simply stay on the line. If you need assistance, press At the tone, please record your message. Hello. My name is Mike Burns calling from Kula Bar Care in Mandurah. I'm looking for a venue for our staff Christmas party in December. Could you give me a callback, please, on 0434923078? Thank you. Bye bye.","start_word":76,"end_word":160,"sentiment":"neutral","sentiment_score":0.022702794522047043}],"average":{"sentiment":"neutral","sentiment_score":0.03587815152155444}}}}