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Good afternoon. This is Maureen from Erithold tech support. How can I assist you today? Yeah.\n\nMay I know your full name, please, for me to check your account? Okay. Is it okay if I put you on hold? Let me just check your account. K.\n\nHello, part? Yes. Hello. Thank you for waiting. So we're advised regarding this issue just now that this has now been resolved.\n\nIs it okay if you do some steps on your end for us to do? In case, sir, I already did send you the email instruction. Let me just check if we have your email correct. It's Actually, it's just now while you're on hold for you to have a reference also. Oh, I send it to the part kana49@gmail.com.\n\nYeah. Mhmm. Yeah. Actually, yeah, these are the steps that you need to do on your end for it to resolve the issue and detect the correct IP address? Sorry?\n\nIs it okay if you response to that email for us to further check? Yeah. Okay. Thank you. 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Marie. My name is Paul, and I'm calling in regards to my Internet connection that still has not been fixed. And it's been, like, a month now. Yep. Path Connor.\n\nSure. Hello? I'm not at I'm just I'm not at home right now. Could you send me an email with all those tips, please? Mhmm.\n\nWhen did you send the when did you send the instructions? Yep. That should be fine. I should've got it. Yep.\n\nI did. Okay. Cool. Okay. And if it right.\n\nIf it still doesn't work, then because I don't think it's actually gonna solve it. Okay. Yep. Sure. I'll try that.\n\nBut if it doesn't work, what do I do? Yeah. Sure. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Marie.","start":9.28,"end":9.92,"sentiment":"neutral","sentiment_score":0.016213039867579937},{"text":"My name is Paul, and I'm calling in regards to my Internet connection that still has not been fixed.","start":9.92,"end":15.555,"sentiment":"neutral","sentiment_score":-0.03196530262204377},{"text":"And it's been, like, a month now.","start":15.555,"end":17.415,"sentiment":"neutral","sentiment_score":-0.1318868909563337},{"text":"Yep.","start":19.395,"end":19.895,"sentiment":"neutral","sentiment_score":0.04103970900177955},{"text":"Path Connor.","start":23.955,"end":24.855,"sentiment":"neutral","sentiment_score":0.004136152885621414}],"sentiment":"neutral","sentiment_score":-0.04673583522596727,"num_words":31,"start":9.28,"end":24.855},{"sentences":[{"text":"Sure.","start":36.85,"end":37.35,"sentiment":"neutral","sentiment_score":0.023903582245111465},{"text":"Hello?","start":138.77501,"end":139.27501,"sentiment":"neutral","sentiment_score":0.011090071871876717},{"text":"I'm not at I'm just I'm not at home right now.","start":153.75,"end":156.31,"sentiment":"neutral","sentiment_score":-0.11793032999743115},{"text":"Could you send me an email with all those tips, please?","start":156.31,"end":158.81,"sentiment":"neutral","sentiment_score":0.01164096255194057},{"text":"Mhmm.","start":165.43,"end":165.93,"sentiment":"neutral","sentiment_score":0.011936705559492111}],"sentiment":"neutral","sentiment_score":-0.04489010728895664,"num_words":25,"start":36.85,"end":165.93},{"sentences":[{"text":"When did you send the when did you send the instructions?","start":170.835,"end":174.295,"sentiment":"neutral","sentiment_score":-0.0044198629700324754},{"text":"Yep.","start":194.65,"end":195.045,"sentiment":"neutral","sentiment_score":0.10515105724334715},{"text":"That should be fine.","start":195.285,"end":196.745,"sentiment":"neutral","sentiment_score":0.17952729761600494},{"text":"I should've got it.","start":197.765,"end":198.985,"sentiment":"neutral","sentiment_score":0.06821237318217754},{"text":"Yep.","start":201.845,"end":202.345,"sentiment":"neutral","sentiment_score":0.0631977915763855}],"sentiment":"neutral","sentiment_score":0.052889954254385974,"num_words":21,"start":170.835,"end":202.345},{"sentences":[{"text":"I did.","start":202.485,"end":203.145,"sentiment":"neutral","sentiment_score":0.07904555648565292},{"text":"Okay.","start":211.61,"end":212.11,"sentiment":"neutral","sentiment_score":0.10211999714374542},{"text":"Cool.","start":213.53,"end":214.03,"sentiment":"neutral","sentiment_score":0.1873796135187149},{"text":"Okay.","start":226.365,"end":226.765,"sentiment":"neutral","sentiment_score":0.00725997518748045},{"text":"And if it right.","start":226.765,"end":228.125,"sentiment":"neutral","sentiment_score":-0.03572207223623991}],"sentiment":"neutral","sentiment_score":0.03466248998625411,"num_words":9,"start":202.485,"end":228.125},{"sentences":[{"text":"If it still doesn't work, then because I don't think it's actually gonna solve it.","start":228.125,"end":233.585,"sentiment":"neutral","sentiment_score":-0.25040461818377174},{"text":"Okay.","start":236.82999,"end":237.06999,"sentiment":"neutral","sentiment_score":-0.03282276540994644},{"text":"Yep.","start":237.06999,"end":237.39,"sentiment":"neutral","sentiment_score":0.0013900113990530372},{"text":"Sure.","start":237.39,"end":237.62999,"sentiment":"neutral","sentiment_score":0.033059246838092804},{"text":"I'll try that.","start":237.62999,"end":238.34999,"sentiment":"neutral","sentiment_score":-0.00876562607785066}],"sentiment":"neutral","sentiment_score":-0.18003522181728235,"num_words":21,"start":228.125,"end":238.34999},{"sentences":[{"text":"But if it doesn't work, what do I do?","start":238.34999,"end":240.12999,"sentiment":"neutral","sentiment_score":-0.1125914023982154},{"text":"Yeah.","start":245.62999,"end":246.03,"sentiment":"neutral","sentiment_score":0.007621847093105316},{"text":"Sure.","start":246.03,"end":246.53,"sentiment":"neutral","sentiment_score":0.003859429620206356},{"text":"Thank you.","start":249.69487,"end":250.51488,"sentiment":"neutral","sentiment_score":0.2042776569724083},{"text":"Bye.","start":253.45486,"end":253.95486,"sentiment":"neutral","sentiment_score":0.1073158234357834}],"sentiment":"neutral","sentiment_score":-0.03471215767785907,"num_words":14,"start":238.34999,"end":253.95486}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erithold tech support. How can I assist you today?\n\nChannel 1: Hi, Marie. My name is Paul, and I'm calling in regards to my Internet connection that still has not been fixed. And it's been, like, a month now. Yep.\n\nChannel 0: Yeah. May I know your full name, please, for me to check your account?\n\nChannel 1: Path Connor.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Sure.\n\nChannel 0: K. Hello, part?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Thank you for waiting. So we're advised regarding this issue just now that this has now been resolved. Is it okay if you do some steps on your end for us\n\nChannel 1: I'm\n\nChannel 0: to\n\nChannel 1: not\n\nChannel 0: do?\n\nChannel 1: at I'm just I'm not at home right now. Could you send me an email with all those tips, please?\n\nChannel 0: In case, sir, I already did send you the email instruction.\n\nChannel 1: Mhmm.\n\nChannel 0: Let me just check if we have your email correct.\n\nChannel 1: When did you\n\nChannel 0: It's\n\nChannel 1: send the when did you send the instructions?\n\nChannel 0: Actually, it's just now while you're on hold for you to have a reference also. Oh, I send it to the part kana49@gmail.com.\n\nChannel 1: Yep. That should be fine. I\n\nChannel 0: Yeah.\n\nChannel 1: should've got it.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. I did. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Cool.\n\nChannel 0: Actually, yeah, these are the steps that you need to do on your end for it to resolve the issue and detect the correct\n\nChannel 1: Okay.\n\nChannel 0: IP\n\nChannel 1: And\n\nChannel 0: address?\n\nChannel 1: if it right. If it still doesn't work, then because I don't think it's actually gonna solve it.\n\nChannel 0: Sorry?\n\nChannel 1: Okay. Yep. Sure. I'll try that. But if it doesn't work, what do I do?\n\nChannel 0: Is it okay if you response to that email\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: Sure.\n\nChannel 0: us to further check? Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.18522152304649353},{"text":"Good afternoon.","start":2.6399999,"end":3.46,"sentiment":"positive","sentiment_score":0.3963884860277176},{"text":"This is Maureen from Erithold tech support.","start":3.52,"end":6.18,"sentiment":"positive","sentiment_score":0.3868016856057303},{"text":"How can I assist you today?","start":6.64,"end":8.18,"sentiment":"positive","sentiment_score":0.37688922385374707}],"sentiment":"positive","sentiment_score":0.3716841023415327,"channel":0,"num_words":16,"start":1.92,"end":8.18},{"sentences":[{"text":"Hi, Marie.","start":9.28,"end":9.92,"sentiment":"neutral","sentiment_score":0.016213039867579937},{"text":"My name is Paul, and I'm calling in regards to my Internet connection that still has not been fixed.","start":9.92,"end":15.555,"sentiment":"neutral","sentiment_score":-0.03196530262204377},{"text":"And it's been, 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Paul asks for Marie's name and checks her account, then informs her that the issue has been resolved and asks for some steps to be taken on her end to fix it. They discuss the steps required and confirm the email address to send the instructions."},"intents":{"segments":[{"text":"Hi, Marie. My name is Paul, and I'm calling in regards to my Internet connection that still has not been fixed. And it's been, like, a month now. Yep.","start_word":16,"end_word":44,"intents":[{"intent":"Fix internet connection","confidence_score":0.09356714}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.18522152304649353},{"text":"Good afternoon. This is Maureen from Erithold tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3839140832424164},{"text":"Hi, Marie. My name is Paul, and I'm calling in regards to my Internet connection that still has not been fixed. And it's been, like, a month now. Yep. Yeah. May I know your full name, please, for me to check your account? Path Connor. Okay. Is it okay if I put you on hold? Let me just check your account. Sure. K. Hello, part? Hello? Yes. Hello. Thank you for waiting. So we're advised regarding this issue just now that this has now been resolved. Is it okay if you do some steps on your end for us I'm to not do? at I'm just I'm not at home right now. Could you send me an email with all those tips, please? In case, sir, I already did send you the email instruction. Mhmm. Let me just check if we have your email correct. When did you It's send the when did you send the instructions? Actually, it's just now while you're on hold for you to have a reference also. Oh, I send it to the part kana49@gmail.com. Yep. That should be fine. I Yeah. should've got it. Mhmm. Yep. I did. Okay. Yeah. Cool. Actually, yeah, these are the steps that you need to do on your end for it to resolve the issue and detect the correct Okay. IP And address? if it right. If it still doesn't work, then because I don't think it's actually gonna solve it. Sorry? Okay. Yep. Sure. I'll try that. But if it doesn't work, what do I do? Is it okay if you response to that email Yeah. for Sure. us to further check? Yeah. Thank you. Okay. Thank you. Bye for now. Bye.","start_word":16,"end_word":300,"sentiment":"neutral","sentiment_score":-0.0005682621267624199}],"average":{"sentiment":"neutral","sentiment_score":0.019409546485314004}}}}