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Jackie speaking. Yes? He doesn't have a landline number, so I can't actually transfer you through to him. And I'm just checking he's actually no.\n\nHe's not at work today either. He's he's offline. So do you have a email address or another contact number you can contact him on? That's yeah. I've just noticed I've just seen online that he's actually because he's got a day off today.\n\nSo, yeah, that could be why. If you try so we've got a public holiday here on Monday. But if you try again on Tuesday, he should be back on Tuesday. You too. 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Jackie speaking.\n\nChannel 0: Hi, Jackie. Good day to you. Jackie, this is Andrew, and I was trying to get a hold of David, from the IT department.\n\nChannel 1: Yes? He doesn't have a landline number, so I can't actually transfer you through to him. And I'm just checking he's actually no. He's not at work today either. He's he's offline.\n\nSo do you have a email address or another contact number you can contact him on?\n\nChannel 0: Yeah. Actually, I tried calling him. That's probably the reason why.\n\nChannel 1: That's\n\nChannel 0: But\n\nChannel 1: yeah. I've just noticed I've just seen online that he's actually because he's got a day off today. So, yeah, that could be why. If you try so we've got a public holiday here on Monday. But if you try again on Tuesday, he should be back on Tuesday.\n\nChannel 0: Understood. Well, thank you. I appreciate it, Jack. You have a great day.\n\nChannel 1: You too. 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why.","start":38.059998,"end":39.5,"sentiment":"neutral","sentiment_score":-0.16815234124660491}],"sentiment":"neutral","sentiment_score":-0.13098753717812625,"channel":0,"num_words":11,"start":36.22,"end":39.5},{"sentences":[{"text":"That's","start":39.245003,"end":39.565002,"sentiment":"neutral","sentiment_score":-0.07385202497243881}],"sentiment":"neutral","sentiment_score":-0.07385202497243881,"channel":1,"num_words":1,"start":39.245003,"end":39.565002},{"sentences":[{"text":"But","start":39.5,"end":40.0,"sentiment":"neutral","sentiment_score":-0.08123920857906342}],"sentiment":"neutral","sentiment_score":-0.08123920857906342,"channel":0,"num_words":1,"start":39.5,"end":40.0},{"sentences":[{"text":"yeah.","start":39.645,"end":40.145,"sentiment":"neutral","sentiment_score":-0.08579084277153015},{"text":"I've just noticed I've just seen online that he's actually because he's got a day off today.","start":40.285,"end":44.285,"sentiment":"neutral","sentiment_score":-0.18401666686815374},{"text":"So, yeah, that could be why.","start":44.285,"end":46.045002,"sentiment":"neutral","sentiment_score":-0.18528164426485697},{"text":"If you try so we've got a public holiday here on Monday.","start":46.045002,"end":49.265,"sentiment":"neutral","sentiment_score":-0.14782767991224924},{"text":"But if you try again on Tuesday, he should be back on Tuesday.","start":49.805,"end":52.862938,"sentiment":"neutral","sentiment_score":-0.06566504646952336}],"sentiment":"neutral","sentiment_score":-0.14190493486061387,"channel":1,"num_words":49,"start":39.645,"end":52.862938},{"sentences":[{"text":"Understood.","start":54.29294,"end":54.79294,"sentiment":"neutral","sentiment_score":-0.033409129828214645},{"text":"Well, thank you.","start":55.092937,"end":55.81294,"sentiment":"positive","sentiment_score":0.42357422908147174},{"text":"I appreciate it, Jack.","start":55.81294,"end":56.852936,"sentiment":"positive","sentiment_score":0.6150153279304504},{"text":"You have a great day.","start":56.852936,"end":57.912937,"sentiment":"positive","sentiment_score":0.6687046766281128}],"sentiment":"positive","sentiment_score":0.5416075578675821,"channel":0,"num_words":13,"start":54.29294,"end":57.912937},{"sentences":[{"text":"You too.","start":57.822937,"end":58.56294,"sentiment":"neutral","sentiment_score":0.2801436185836792},{"text":"Bye.","start":58.622936,"end":59.122936,"sentiment":"neutral","sentiment_score":0.16957639157772064}],"sentiment":"neutral","sentiment_score":0.24328787624835968,"channel":1,"num_words":3,"start":57.822937,"end":59.122936},{"sentences":[{"text":"Bye.","start":59.492935,"end":59.992935,"sentiment":"neutral","sentiment_score":0.08051732182502747}],"sentiment":"neutral","sentiment_score":0.08051732182502747,"channel":0,"num_words":1,"start":59.492935,"end":59.992935}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach David from the IT department but is unable to transfer because he is offline. The agent, Jackie, suggests contacting David via email or another contact number but is unable to provide a landline number. The agent also informs the customer that David is on a public holiday on Monday but will return on Tuesday."},"intents":{"segments":[{"text":"Jackie, this is Andrew, and I was trying to get a hold of David, from the IT department. Yes? He doesn't have a landline number, so I can't actually transfer you through to him. And I'm just checking he's actually no. He's not at work today either. He's he's offline. So do you have a email address or another contact number you can contact him on? Yeah.","start_word":10,"end_word":76,"intents":[{"intent":"Contact david","confidence_score":0.27065834}]},{"text":"He doesn't have a landline number, so I can't actually transfer you through to him. And I'm just checking he's actually no. He's not at work today either. He's he's offline. So do you have a email address or another contact number you can contact him on? Yeah.","start_word":29,"end_word":76,"intents":[{"intent":"Transfer call","confidence_score":0.1196859}]}]},"sentiments":{"segments":[{"text":"TAE Aerospace. Jackie speaking. Hi, Jackie.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.0855105072259903},{"text":"Good day to you.","start_word":6,"end_word":9,"sentiment":"positive","sentiment_score":0.4997749328613281},{"text":"Jackie, this is Andrew, and I was trying to get a hold of David, from the IT department. Yes? He doesn't have a landline number, so I can't actually transfer you through to him. And I'm just checking he's actually no. He's not at work today either. He's he's offline. So do you have a email address or another contact number you can contact him on? Yeah. Actually, I tried calling him. That's probably the reason why. That's But yeah. I've just noticed I've just seen online that he's actually because he's got a day off today. So, yeah, that could be why. If you try so we've got a public holiday here on Monday. But if you try again on Tuesday, he should be back on Tuesday. Understood.","start_word":10,"end_word":138,"sentiment":"neutral","sentiment_score":-0.0960996225476265},{"text":"Well, thank you. I appreciate it, Jack. You have a great day.","start_word":139,"end_word":150,"sentiment":"positive","sentiment_score":0.5734449625015259},{"text":"You too. Bye. Bye.","start_word":151,"end_word":154,"sentiment":"neutral","sentiment_score":0.18363185226917267}],"average":{"sentiment":"neutral","sentiment_score":-0.0142403717357588}}}}