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about","start":53.97,"end":54.45,"sentiment":"neutral","sentiment_score":-0.08516031876206398}],"sentiment":"neutral","sentiment_score":-0.08516031876206398,"channel":0,"num_words":2,"start":53.97,"end":54.45},{"sentences":[{"text":"call?","start":54.195,"end":54.435,"sentiment":"neutral","sentiment_score":-0.0687972828745842},{"text":"You're","start":54.435,"end":54.675003,"sentiment":"neutral","sentiment_score":-0.07395210862159729}],"sentiment":"neutral","sentiment_score":-0.07137469574809074,"channel":1,"num_words":2,"start":54.195,"end":54.675003},{"sentences":[{"text":"cybersecurity.","start":54.45,"end":54.95,"sentiment":"neutral","sentiment_score":-0.07373516261577606}],"sentiment":"neutral","sentiment_score":-0.07373516261577606,"channel":0,"num_words":1,"start":54.45,"end":54.95},{"sentences":[{"text":"just pulling from a database?","start":54.675003,"end":55.975002,"sentiment":"neutral","sentiment_score":-0.048526181280612944},{"text":"Okay.","start":56.835,"end":57.335,"sentiment":"neutral","sentiment_score":-0.03730328008532524},{"text":"We're actually owned by a different company now, and they handle all our cybersecurity.","start":57.71,"end":60.61,"sentiment":"neutral","sentiment_score":-0.02797094333384718}],"sentiment":"neutral","sentiment_score":-0.033576369658112525,"channel":1,"num_words":20,"start":54.675003,"end":60.61},{"sentences":[{"text":"I see.","start":64.05488,"end":64.714874,"sentiment":"neutral","sentiment_score":-0.00896569387987256},{"text":"Alright.","start":65.574875,"end":65.97488,"sentiment":"neutral","sentiment_score":0.20566847920417783},{"text":"Well, I really appreciate the time then.","start":65.97488,"end":68.294876,"sentiment":"positive","sentiment_score":0.6115908750465938},{"text":"Thank you.","start":68.294876,"end":68.934875,"sentiment":"positive","sentiment_score":0.6342778205871582},{"text":"Take care.","start":68.934875,"end":69.59488,"sentiment":"positive","sentiment_score":0.4603922516107559}],"sentiment":"positive","sentiment_score":0.47558666865474414,"channel":0,"num_words":14,"start":64.05488,"end":69.59488},{"sentences":[{"text":"Alright.","start":69.31,"end":69.81,"sentiment":"neutral","sentiment_score":0.25295376777648926},{"text":"Bye.","start":70.19,"end":70.69,"sentiment":"neutral","sentiment_score":0.13525421917438507}],"sentiment":"neutral","sentiment_score":0.19410399347543716,"channel":1,"num_words":2,"start":69.31,"end":70.69}]},"summary":{"result":"success","short":"An agent fromGenerationance AI called a truck center and asked for Wayne Collins. The center representative informed the agent that they were not the right person to ask for, and the call ended with the agent thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"This is Andrew, and I was trying to reach Wayne. Hi, Andrew.","start_word":5,"end_word":16,"intents":[{"intent":"Reach wales collins","confidence_score":0.027837437}]},{"text":"Oh, I I was calling from Vigilance AI, and I'm trying to get Wayne Collins. Is this Vigilance the truck AI. center? Okay.","start_word":23,"end_word":45,"intents":[{"intent":"Identify self as truck ai","confidence_score":0.0010703634}]},{"text":"Do you have his email on file?","start_word":51,"end_word":57,"intents":[{"intent":"Verify email address","confidence_score":0.010945727}]},{"text":"So you don't have any prior correspondence with him then?","start_word":69,"end_word":78,"intents":[{"intent":"Confirm previous correspondence","confidence_score":0.07941281}]},{"text":"just pulling from a database? Okay.","start_word":102,"end_word":107,"intents":[{"intent":"Check cybersecurity database","confidence_score":0.002746681}]},{"text":"Well, I really appreciate the time then. Thank you. Take care.","start_word":125,"end_word":135,"intents":[{"intent":"Thank for time","confidence_score":0.19499876}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.13372695446014404},{"text":"Good day.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.33640408515930176},{"text":"This is Andrew, and I was trying to reach Wayne. Hi, Andrew. Sorry. Where are you calling from? Oh, I I was calling from Vigilance AI, and I'm trying to get Wayne Collins. Is this Vigilance the truck AI. center? Okay. Yes. This is Truck Center. Do you have his email on file? Apparently, I I I don't. I don't have his email. Okay. So you don't have any prior correspondence with him then? Is this So just I a cold was call? trying to Yeah. Is this just a this cold is about call? You're cybersecurity. just pulling from a database? Okay. We're actually owned by a different company now, and they handle all our cybersecurity. I see. Alright.","start_word":5,"end_word":124,"sentiment":"neutral","sentiment_score":-0.025239748880267143},{"text":"Well, I really appreciate the time then. Thank you. Take care.","start_word":125,"end_word":135,"sentiment":"positive","sentiment_score":0.5757706165313721},{"text":"Alright. Bye.","start_word":136,"end_word":137,"sentiment":"neutral","sentiment_score":0.21700851619243625}],"average":{"sentiment":"neutral","sentiment_score":0.0357718421191704}}}}