{"metadata":{"transaction_key":"deprecated","request_id":"019f25e9-b510-7923-9ff6-adf70bd35916","sha256":"7a931f20f66ab4c249f30de888a4c8b19891863e060c72073175bf397ca646ae","created":"2026-07-03T02:58:22.098Z","duration":17.567938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":53},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Ryan. This is Andrew from Vigilance AI. Hope you're doing well. Vigilance AI, Ryan, this is our around the clock AI security analyst. Every alert that","confidence":0.984375,"words":[{"word":"oh","start":2.56,"end":2.8,"confidence":0.98217773,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.2659309506416321},{"word":"hi","start":2.8,"end":3.3,"confidence":0.9875488,"punctuated_word":"hi,","sentiment":"positive","sentiment_score":0.364787757396698},{"word":"ryan","start":3.52,"end":4.02,"confidence":0.95751953,"punctuated_word":"Ryan.","sentiment":"neutral","sentiment_score":0.2896336019039154},{"word":"this","start":4.08,"end":4.3199997,"confidence":0.8745117,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3531665802001953},{"word":"is","start":4.3199997,"end":4.72,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.27452370524406433},{"word":"andrew","start":4.72,"end":5.04,"confidence":0.984375,"punctuated_word":"Andrew","sentiment":"positive","sentiment_score":0.43932440876960754},{"word":"from","start":5.04,"end":5.3599997,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.37985530495643616},{"word":"vigilance","start":5.3599997,"end":5.8599997,"confidence":0.9807129,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.2728966474533081},{"word":"ai","start":6.0,"end":6.5,"confidence":0.888916,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.3124426603317261},{"word":"hope","start":6.64,"end":6.8799996,"confidence":0.8330078,"punctuated_word":"Hope","sentiment":"positive","sentiment_score":0.640315592288971},{"word":"you're","start":6.8799996,"end":7.12,"confidence":0.9975586,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.626712441444397},{"word":"doing","start":7.12,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.6214098930358887},{"word":"well","start":7.3599997,"end":7.8599997,"confidence":0.99658203,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.5109208822250366},{"word":"vigilance","start":10.532937,"end":11.032937,"confidence":0.8972168,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.05452636629343033},{"word":"ai","start":11.652937,"end":11.732937,"confidence":0.7861328,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.030436016619205475},{"word":"ryan","start":11.732937,"end":12.232937,"confidence":0.6225586,"punctuated_word":"Ryan,","sentiment":"neutral","sentiment_score":0.04947638884186745},{"word":"this","start":12.372937,"end":12.612938,"confidence":0.98095703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.10142672061920166},{"word":"is","start":12.612938,"end":12.772938,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07728424668312073},{"word":"our","start":12.772938,"end":13.272938,"confidence":0.9951172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10089132189750671},{"word":"around","start":13.652937,"end":13.972937,"confidence":0.9013672,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.09394951164722444},{"word":"the","start":13.972937,"end":14.0529375,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09815725684165956},{"word":"clock","start":14.0529375,"end":14.452937,"confidence":0.9941406,"punctuated_word":"clock","sentiment":"neutral","sentiment_score":0.06468333303928375},{"word":"ai","start":14.452937,"end":14.852938,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.1550634205341339},{"word":"security","start":14.852938,"end":15.352938,"confidence":0.99609375,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.03456372767686844},{"word":"analyst","start":15.412937,"end":15.912937,"confidence":0.9916992,"punctuated_word":"analyst.","sentiment":"neutral","sentiment_score":0.08790990710258484},{"word":"every","start":16.532936,"end":16.932938,"confidence":0.97265625,"punctuated_word":"Every","sentiment":"neutral","sentiment_score":0.0085853710770607},{"word":"alert","start":16.932938,"end":17.332937,"confidence":0.9760742,"punctuated_word":"alert","sentiment":"neutral","sentiment_score":-0.007243163883686066},{"word":"that","start":17.332937,"end":17.567938,"confidence":0.5473633,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.009689277037978172}],"paragraphs":{"transcript":"\nOh, hi, Ryan. This is Andrew from Vigilance AI. Hope you're doing well. Vigilance AI, Ryan, this is our around the clock AI security analyst. Every alert that","paragraphs":[{"sentences":[{"text":"Oh, hi, Ryan.","start":2.56,"end":4.02,"sentiment":"neutral","sentiment_score":0.30678410331408185},{"text":"This is Andrew from Vigilance AI.","start":4.08,"end":6.5,"sentiment":"positive","sentiment_score":0.3387015511592229},{"text":"Hope you're doing well.","start":6.64,"end":7.8599997,"sentiment":"positive","sentiment_score":0.5998397022485733},{"text":"Vigilance AI, Ryan, this is our around the clock AI security analyst.","start":10.532937,"end":15.912937,"sentiment":"neutral","sentiment_score":0.07903068481634061},{"text":"Every alert that","start":16.532936,"end":17.567938,"sentiment":"neutral","sentiment_score":0.0036771614104509354}],"sentiment":"neutral","sentiment_score":0.22540429028283274,"num_words":28,"start":2.56,"end":17.567938}]}}]},{"alternatives":[{"transcript":"Hello. This is Ryan. From where? Sorry?","confidence":0.9484863,"words":[{"word":"hello","start":0.39999998,"end":0.71999997,"confidence":0.9484863,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.05338228493928909},{"word":"this","start":0.71999997,"end":0.96,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07095080614089966},{"word":"is","start":0.96,"end":1.12,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05673205107450485},{"word":"ryan","start":1.12,"end":1.62,"confidence":0.98706055,"punctuated_word":"Ryan.","sentiment":"neutral","sentiment_score":0.05129789561033249},{"word":"from","start":8.32,"end":8.559999,"confidence":0.9316406,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.08679704368114471},{"word":"where","start":8.559999,"end":8.8,"confidence":0.9406738,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.04997163638472557},{"word":"sorry","start":8.8,"end":9.3,"confidence":0.77197266,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.08087000250816345}],"paragraphs":{"transcript":"\nHello. This is Ryan. From where? Sorry?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.05338228493928909},{"text":"This is Ryan.","start":0.71999997,"end":1.62,"sentiment":"neutral","sentiment_score":0.05966025094191233},{"text":"From where?","start":8.32,"end":8.8,"sentiment":"neutral","sentiment_score":-0.06838434003293514},{"text":"Sorry?","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":-0.08087000250816345}],"sentiment":"neutral","sentiment_score":0.0021034793129989077,"num_words":7,"start":0.39999998,"end":9.3}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Ryan.\n\nChannel 0: Oh, hi, Ryan. This is Andrew from Vigilance AI. Hope you're doing well.\n\nChannel 1: From where? Sorry?\n\nChannel 0: Vigilance AI, Ryan, this is our around the clock AI security analyst. Every alert that","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.05338228493928909},{"text":"This is Ryan.","start":0.71999997,"end":1.62,"sentiment":"neutral","sentiment_score":0.05966025094191233}],"sentiment":"neutral","sentiment_score":0.05809075944125652,"channel":1,"num_words":4,"start":0.39999998,"end":1.62},{"sentences":[{"text":"Oh, hi, Ryan.","start":2.56,"end":4.02,"sentiment":"neutral","sentiment_score":0.30678410331408185},{"text":"This is Andrew from Vigilance AI.","start":4.08,"end":6.5,"sentiment":"positive","sentiment_score":0.3387015511592229},{"text":"Hope you're doing well.","start":6.64,"end":7.8599997,"sentiment":"positive","sentiment_score":0.5998397022485733}],"sentiment":"positive","sentiment_score":0.4116861866070674,"channel":0,"num_words":13,"start":2.56,"end":7.8599997},{"sentences":[{"text":"From where?","start":8.32,"end":8.8,"sentiment":"neutral","sentiment_score":-0.06838434003293514},{"text":"Sorry?","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":-0.08087000250816345}],"sentiment":"neutral","sentiment_score":-0.07254622752467792,"channel":1,"num_words":3,"start":8.32,"end":9.3},{"sentences":[{"text":"Vigilance AI, Ryan, this is our around the clock AI security analyst.","start":10.532937,"end":15.912937,"sentiment":"neutral","sentiment_score":0.07903068481634061},{"text":"Every alert that","start":16.532936,"end":17.567938,"sentiment":"neutral","sentiment_score":0.0036771614104509354}],"sentiment":"neutral","sentiment_score":0.06395998013516267,"channel":0,"num_words":15,"start":10.532937,"end":17.567938}]},"summary":{"result":"success","short":"Hello. This is Ryan. Oh, hi, Ryan. This is Andrew from Vigilance AI. Hope you're doing well. From where? Sorry? Vigilance AI, Ryan, this is our around the clock AI security analyst. Every alert that"},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. This is Ryan. Oh, hi, Ryan. This is Andrew from Vigilance AI.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.2413425445556641},{"text":"Hope you're doing well.","start_word":13,"end_word":16,"sentiment":"positive","sentiment_score":0.5948150157928467},{"text":"From where? Sorry? Vigilance AI, Ryan, this is our around the clock AI security analyst. Every alert that","start_word":17,"end_word":34,"sentiment":"neutral","sentiment_score":0.03616141527891159}],"average":{"sentiment":"neutral","sentiment_score":0.1912440174030808}}}}