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Kira. Oh, I can't remember what that was about now. Remind me. Yeah. So is he able to use a mobile or something?\n\nOkay. So okay. I think we just need to be upfront, interesting, and say, we we don't have phones at the moment. We haven't got them. We can't get them on-site.\n\nIt's likely to be a week or two or three. However, he can use a phone on-site. So each house has that spare mobile phone that can be brought in if he needs to receive calls. But we we we just don't have one. So, obviously, they've got a charging for it.\n\nBut we haven't got one. Why? Why do we have issues? I don't I don't know, but I I I don't have any Okay. Alrighty.\n\nNo. It's true. Okay. All good. I did.\n\nYes. Do we know whose car it was? Which car park was it And do we know who it was at this point? We reported it? Has it been reported to the place?\n\nAlright. I'll see if I can follow-up. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Kira.","start":0.08,"end":2.74,"sentiment":"neutral","sentiment_score":0.07144180685281754},{"text":"Oh, I can't remember what that was about now.","start":12.559999,"end":14.594999,"sentiment":"neutral","sentiment_score":-0.23030470311641693},{"text":"Remind me.","start":14.594999,"end":15.495,"sentiment":"neutral","sentiment_score":-0.02620306145399809},{"text":"Yeah.","start":17.795,"end":18.295,"sentiment":"neutral","sentiment_score":0.006717122159898281},{"text":"So is he able to use a mobile or something?","start":18.355,"end":21.015,"sentiment":"neutral","sentiment_score":0.012045449577271938}],"sentiment":"neutral","sentiment_score":-0.07729555080489565,"num_words":24,"start":0.08,"end":21.015},{"sentences":[{"text":"Okay.","start":41.985,"end":42.465,"sentiment":"neutral","sentiment_score":-0.15668486058712006},{"text":"So okay.","start":42.465,"end":50.145,"sentiment":"neutral","sentiment_score":-0.07281778007745743},{"text":"I 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You asked me to call you about two hours ago, but Phone. John, phone? No. So the issue we're having with John at the moment is he's lost all his bank cards and ID. So we can't really do much for him at the moment. That's being sorted out with the trustee, but we can't do anything until the trustee send us the cards. Does that make sense? So we can't use his bank card to re to, like, charge up his mobile or anything like that with money because it's prepaid. Yeah. Mhmm. Mhmm. Mhmm. Yep. I think the issue is too because his his son is the one that's in and out of prison, and he has his issues receiving calls on the resident phone from the prison. Does that make sense? I don't know. Apparently, sometimes they don't take the phone directly to him, and then he misses the call. Yeah. That's okay. That's okay. I'm just yeah. That's just I think that's what the the only reason John keeps asking. That's all. Probably would help if you'd thought you'd go to prison. But, anyway did you hear about the car getting the fuel stolen? Yeah. One of the lifestyle staff members. Carrie you know, the not the back of house, but not in the gated area, in the non gated area. The boys, Geraldine reported it. It must have been a shift change, so she's witnessed it and then called reception. The Nate's checked the cameras, and I think the boys are just out making sure that she actually has fuel to get anywhere. I'm not sure. That's as far as I know. No worries. 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You asked me to call you about two hours ago, but Phone. John, phone? No. So the issue we're having with John at the moment is he's lost all his bank cards and ID.\n\nSo we can't really do much for him at the moment. That's being sorted out with the trustee, but we can't do anything until the trustee send us the cards. Does that make sense? So we can't use his bank card to re to, like, charge up his mobile or anything like that with money because it's prepaid. Yeah.\n\nMhmm. Mhmm. Mhmm. Yep. I think the issue is too because his his son is the one that's in and out of prison, and he has his issues receiving calls on the resident phone from the prison.\n\nDoes that make sense? I don't know. Apparently, sometimes they don't take the phone directly to him, and then he misses the call. Yeah. That's okay.\n\nThat's okay. I'm just yeah. That's just I think that's what the the only reason John keeps asking. That's all. Probably would help if you'd thought you'd go to prison.\n\nBut, anyway did you hear about the car getting the fuel stolen? Yeah. One of the lifestyle staff members. Carrie you know, the not the back of house, but not in the gated area, in the non gated area. The boys, Geraldine reported it.\n\nIt must have been a shift change, so she's witnessed it and then called reception. The Nate's checked the cameras, and I think the boys are just out making sure that she actually has fuel to get anywhere. I'm not sure. That's as far as I know. No worries.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.03700638189911842},{"text":"You asked me to call you about two hours ago, but Phone.","start":6.08,"end":15.545,"sentiment":"neutral","sentiment_score":0.016315301569799583},{"text":"John, phone?","start":15.545,"end":16.605,"sentiment":"neutral","sentiment_score":-0.00481632212176919},{"text":"No.","start":22.665,"end":22.985,"sentiment":"negative","sentiment_score":-0.434245228767395},{"text":"So the issue we're having with John at the moment is he's lost all his bank cards and ID.","start":22.985,"end":29.0,"sentiment":"negative","sentiment_score":-0.5427902591855902}],"sentiment":"neutral","sentiment_score":-0.3006886513371553,"num_words":35,"start":3.36,"end":29.0},{"sentences":[{"text":"So we can't really do much for him at the moment.","start":29.46,"end":32.66,"sentiment":"negative","sentiment_score":-0.6273191354491494},{"text":"That's being 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You asked me to call you about two hours ago, but\n\nChannel 0: Oh, I can't remember what that was about now. Remind me.\n\nChannel 1: Phone. John, phone?\n\nChannel 0: Yeah. So is he able to use a mobile or something?\n\nChannel 1: No. So the issue we're having with John at the moment is he's lost all his bank cards and ID. So we can't really do much for him at the moment. That's being sorted out with the trustee, but we can't do anything until the trustee send us the cards. Does that make sense?\n\nSo\n\nChannel 0: Okay.\n\nChannel 1: we can't\n\nChannel 0: So\n\nChannel 1: use his bank card to re to, like, charge up his mobile or anything like that with money because it's prepaid.\n\nChannel 0: okay. I think we just\n\nChannel 1: Yeah.\n\nChannel 0: need to be upfront, interesting, and say, we we don't have phones at the moment. We haven't got them. We can't get them on-site. It's\n\nChannel 1: Mhmm.\n\nChannel 0: likely to be a week or two or three. However, he can use a phone on-site. So each house has that spare mobile phone that can be brought in if he needs to receive calls.\n\nChannel 1: Mhmm.\n\nChannel 0: But we we we just don't have one. So, obviously, they've got a charging for it.\n\nChannel 1: Mhmm.\n\nChannel 0: But we haven't got one.\n\nChannel 1: Yep. I think the issue is too because his his son is the one that's in and out of prison, and he has his issues receiving calls on the resident phone from the prison. Does that make sense?\n\nChannel 0: Why? Why do we have issues?\n\nChannel 1: I don't know. Apparently, sometimes they don't take the phone directly to him, and then he misses the call.\n\nChannel 0: I don't I don't know, but I I I don't have\n\nChannel 1: Yeah.\n\nChannel 0: any\n\nChannel 1: That's okay. That's okay. I'm just yeah. That's just I think that's what the the only reason John keeps asking. That's all.\n\nChannel 0: Okay.\n\nChannel 1: Probably would help\n\nChannel 0: Alrighty.\n\nChannel 1: if you'd thought you'd go to prison. But, anyway\n\nChannel 0: No. It's true. Okay.\n\nChannel 1: did you hear\n\nChannel 0: All\n\nChannel 1: about\n\nChannel 0: good.\n\nChannel 1: the car getting the fuel stolen?\n\nChannel 0: I did. Yes. Do we know whose car it was?\n\nChannel 1: Yeah. One of the lifestyle staff members.\n\nChannel 0: Which car park was it\n\nChannel 1: Carrie you know, the not the back of house, but not in the gated area, in the non gated area.\n\nChannel 0: And do we know who it was at this point? We reported it?\n\nChannel 1: The boys, Geraldine reported it. It must have been a shift change, so she's witnessed it and then called reception. The Nate's checked the cameras, and I think the boys are just out making sure that she actually has fuel to get anywhere.\n\nChannel 0: Has it been reported to the place?\n\nChannel 1: I'm not sure. That's as far as I know.\n\nChannel 0: Alright. I'll see if I can follow-up.\n\nChannel 1: No worries.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Kira.","start":0.08,"end":2.74,"sentiment":"neutral","sentiment_score":0.07144180685281754}],"sentiment":"neutral","sentiment_score":0.07144180685281754,"channel":0,"num_words":2,"start":0.08,"end":2.74},{"sentences":[{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.03700638189911842},{"text":"You asked me to call you about two hours ago, but","start":6.08,"end":8.82,"sentiment":"neutral","sentiment_score":0.01855953943661668}],"sentiment":"neutral","sentiment_score":0.020096776308491826,"channel":1,"num_words":12,"start":3.36,"end":8.82},{"sentences":[{"text":"Oh, I can't remember what that was about now.","start":12.559999,"end":14.594999,"sentiment":"neutral","sentiment_score":-0.23030470311641693},{"text":"Remind 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it?","start":136.285,"end":137.50499,"sentiment":"neutral","sentiment_score":-0.06503830601771672}],"sentiment":"neutral","sentiment_score":-0.06094839423894882,"channel":0,"num_words":13,"start":134.44499,"end":137.50499},{"sentences":[{"text":"The boys, Geraldine reported it.","start":137.645,"end":140.525,"sentiment":"neutral","sentiment_score":-0.1172898605465889},{"text":"It must have been a shift change, so she's witnessed it and then called reception.","start":140.525,"end":145.08,"sentiment":"neutral","sentiment_score":-0.13516968737045923},{"text":"The Nate's checked the cameras, and I think the boys are just out making sure that she actually has fuel to get anywhere.","start":146.02,"end":152.68,"sentiment":"neutral","sentiment_score":-0.15441106810517932}],"sentiment":"neutral","sentiment_score":-0.14338253906299903,"channel":1,"num_words":43,"start":137.645,"end":152.68},{"sentences":[{"text":"Has it been reported to the place?","start":154.365,"end":156.145,"sentiment":"neutral","sentiment_score":-0.08752336353063583}],"sentiment":"neutral","sentiment_score":-0.08752336353063583,"channel":0,"num_words":7,"start":154.365,"end":156.145},{"sentences":[{"text":"I'm not sure.","start":156.995,"end":157.715,"sentiment":"neutral","sentiment_score":-0.12598844120899835},{"text":"That's as far as I know.","start":157.715,"end":159.33499,"sentiment":"neutral","sentiment_score":-0.07499151801069577}],"sentiment":"neutral","sentiment_score":-0.09199049241012996,"channel":1,"num_words":9,"start":156.995,"end":159.33499},{"sentences":[{"text":"Alright.","start":161.565,"end":161.885,"sentiment":"neutral","sentiment_score":0.13997822999954224},{"text":"I'll see if I can follow-up.","start":161.885,"end":163.265,"sentiment":"neutral","sentiment_score":0.1339624896645546}],"sentiment":"neutral","sentiment_score":0.1348218811409814,"channel":0,"num_words":7,"start":161.565,"end":163.265},{"sentences":[{"text":"No worries.","start":163.795,"end":164.455,"sentiment":"neutral","sentiment_score":0.2848362922668457}],"sentiment":"neutral","sentiment_score":0.2848362922668457,"channel":1,"num_words":2,"start":163.795,"end":164.455},{"sentences":[{"text":"Thanks.","start":165.245,"end":165.645,"sentiment":"positive","sentiment_score":0.7100433111190796},{"text":"Bye.","start":165.645,"end":166.145,"sentiment":"positive","sentiment_score":0.42020437121391296}],"sentiment":"positive","sentiment_score":0.5651238411664963,"channel":0,"num_words":2,"start":165.245,"end":166.145},{"sentences":[{"text":"Bye.","start":166.035,"end":166.535,"sentiment":"neutral","sentiment_score":-0.09649939090013504}],"sentiment":"neutral","sentiment_score":-0.09649939090013504,"channel":1,"num_words":1,"start":166.035,"end":166.535}]},"summary":{"result":"success","short":"The customer is trying to get information about a lost bank card and ID for John, who is lost and unable to use a mobile phone. The customer is concerned about the issue and the trustee is unable to resolve it until the cards are sent. The customer also mentions a problem with the son of John's criminal record receiving calls from the prison, and the agent takes note of the information."},"intents":{"segments":[{"text":"So the issue we're having with John at the moment is he's lost all his bank cards and ID. So we can't really do much for him at the moment. That's being sorted out with the trustee, but we can't do anything until the trustee send us the cards. Does that make sense?","start_word":40,"end_word":92,"intents":[{"intent":"Resolve phone issue","confidence_score":0.04198638}]},{"text":"I think the issue is too because his his son is the one that's in and out of prison, and he has his issues receiving calls on the resident phone from the prison. Does that make sense? Why?","start_word":211,"end_word":248,"intents":[{"intent":"Clarify communication","confidence_score":0.032460622}]}]},"sentiments":{"segments":[{"text":"Hi, Kira. Hello. You asked me to call you about two hours ago, but Oh, I can't remember what that was about now. Remind me. Phone. John, phone? Yeah. So is he able to use a mobile or something?","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":-0.039665572345256805},{"text":"No. So the issue we're having with John at the moment is he's lost all his bank cards and ID. So we can't really do much for him at the moment. That's being sorted out with the trustee, but we can't do anything until the trustee send us the cards.","start_word":39,"end_word":88,"sentiment":"negative","sentiment_score":-0.5124558210372925},{"text":"Does that make sense? So Okay. we can't So use his bank card to re to, like, charge up his mobile or anything like that with money because it's prepaid. okay. I think we just Yeah. need to be upfront, interesting, and say, we we don't have phones at the moment. We haven't got them. We can't get them on-site. It's likely Mhmm. to be a week or two or three. However, he can use a phone on-site. So each house has that spare mobile phone that can be brought in if he needs to receive calls. Mhmm. But we we we just don't have one. So, obviously, they've got a charging for it. Mhmm. But we haven't got one. Yep. I think the issue is too because his his son is the one that's in and out of prison, and he has his issues receiving calls on the resident phone from the prison. Does that make sense? Why? Why do we have issues? I don't know. Apparently, sometimes they don't take the phone directly to him, and then he misses the call. I don't I don't know, but I I I don't have Yeah. any That's okay. That's okay. I'm just yeah. That's just I think that's what the the only reason John keeps asking. That's all. Okay. Probably would help Alrighty. if you'd thought you'd go to prison. But, anyway No. It's true. Okay. did you hear All about good. the car getting the fuel stolen? I did. Yes. Do we know whose car it was? Yeah. One of the lifestyle staff members. Which car park was it Carrie you know, the not the back of house, but not in the gated area, in the non gated area. And do we know who it was at this point? We reported it? The boys, Geraldine reported it. It must have been a shift change, so she's witnessed it and then called reception. The Nate's checked the cameras, and I think the boys are just out making sure that she actually has fuel to get anywhere. Has it been reported to the place? I'm not sure. That's as far as I know. Alright. I'll see if I can follow-up. No worries.","start_word":89,"end_word":459,"sentiment":"neutral","sentiment_score":-0.14945686921838802},{"text":"Thanks. Bye.","start_word":460,"end_word":461,"sentiment":"positive","sentiment_score":0.5361399054527283},{"text":"Bye.","start_word":462,"end_word":462,"sentiment":"neutral","sentiment_score":0.31195706129074097}],"average":{"sentiment":"neutral","sentiment_score":-0.16659531291349297}}}}