{"metadata":{"transaction_key":"deprecated","request_id":"01a0e562-a741-7be0-bf9c-501211e0cac3","sha256":"363620ebc74720317cca922d8a3504aa1efb7dba9ab3d41c46b99c165f62472e","created":"2026-09-28T00:20:44.114Z","duration":59.68794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":143,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":162,"output_tokens":162},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":162,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Lee Cottle. Hello? Hi. Good morning, Lee. Yeah. Lee, this is Mary calling from Vigilance AI. I hope you're doing well. Yeah. Lee, we help security teams reducing costs like Microsoft Sentinel and act as a governance and compliance enabler. Reason? Oh, I see. So you're no longer part with Equipped Super?","confidence":0.9941406,"words":[{"word":"i'm","start":6.96,"end":7.12,"confidence":0.7746582,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0011882369872182608},{"word":"looking","start":7.12,"end":7.44,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.004437632858753204},{"word":"for","start":7.44,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004138387739658356},{"word":"lee","start":7.8399997,"end":8.34,"confidence":0.8305664,"punctuated_word":"Lee","sentiment":"neutral","sentiment_score":0.01090164203196764},{"word":"cottle","start":8.4,"end":8.9,"confidence":0.8469238,"punctuated_word":"Cottle.","sentiment":"neutral","sentiment_score":0.012082728557288648},{"word":"hello","start":26.634998,"end":27.134998,"confidence":0.92285156,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.00914778746664524},{"word":"hi","start":28.289999,"end":28.769999,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10981689393520357},{"word":"good","start":28.769999,"end":28.929998,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3035700023174286},{"word":"morning","start":28.929998,"end":29.429998,"confidence":0.9719238,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":0.2858608663082123},{"word":"lee","start":29.49,"end":29.99,"confidence":0.9375,"punctuated_word":"Lee.","sentiment":"neutral","sentiment_score":0.20114906132221225},{"word":"yeah","start":32.77,"end":33.27,"confidence":0.98217773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17071563005447388},{"word":"lee","start":33.41,"end":33.91,"confidence":0.9206543,"punctuated_word":"Lee,","sentiment":"neutral","sentiment_score":0.2000568211078644},{"word":"this","start":34.05,"end":34.29,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.22079773247241977},{"word":"is","start":34.29,"end":34.53,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.23090332746505737},{"word":"mary","start":34.53,"end":35.01,"confidence":0.99609375,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.24460022151470184},{"word":"calling","start":35.01,"end":35.489998,"confidence":0.9941406,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.296195924282074},{"word":"from","start":35.489998,"end":35.989998,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3539637625217438},{"word":"vigilance","start":36.05,"end":36.55,"confidence":0.95947266,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.300405353307724},{"word":"ai","start":37.25,"end":37.489998,"confidence":0.9050293,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.29084327816963196},{"word":"i","start":37.489998,"end":37.57,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5146141648292542},{"word":"hope","start":37.57,"end":37.809998,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6107808947563171},{"word":"you're","start":37.809998,"end":38.05,"confidence":1.0,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5207219123840332},{"word":"doing","start":38.05,"end":38.37,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.4801006615161896},{"word":"well","start":38.37,"end":38.87,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4674820899963379},{"word":"yeah","start":41.025,"end":41.525,"confidence":0.97924805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1437002420425415},{"word":"lee","start":41.585,"end":41.985,"confidence":0.8952637,"punctuated_word":"Lee,","sentiment":"neutral","sentiment_score":0.10543422400951384},{"word":"we","start":41.985,"end":42.385,"confidence":0.86328125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10927598923444748},{"word":"help","start":42.385,"end":42.864998,"confidence":0.9892578,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.17337435483932495},{"word":"security","start":42.864998,"end":43.364998,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.14858338236808777},{"word":"teams","start":43.585,"end":44.065,"confidence":0.9941406,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.16760027408599854},{"word":"reducing","start":44.065,"end":44.565,"confidence":0.6489258,"punctuated_word":"reducing","sentiment":"neutral","sentiment_score":0.20393697917461395},{"word":"costs","start":44.625,"end":45.125,"confidence":0.49804688,"punctuated_word":"costs","sentiment":"neutral","sentiment_score":0.17540667951107025},{"word":"like","start":45.265,"end":45.505,"confidence":0.7519531,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.22397446632385257},{"word":"microsoft","start":45.505,"end":46.005,"confidence":0.99902344,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.2518714964389801},{"word":"sentinel","start":46.065,"end":46.565,"confidence":0.97265625,"punctuated_word":"Sentinel","sentiment":"neutral","sentiment_score":0.2481563538312912},{"word":"and","start":47.184998,"end":47.505,"confidence":0.9116211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.24249765276908877},{"word":"act","start":47.505,"end":47.745,"confidence":0.99902344,"punctuated_word":"act","sentiment":"neutral","sentiment_score":0.12701821327209473},{"word":"as","start":47.745,"end":47.985,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.13962364196777344},{"word":"a","start":47.985,"end":48.145,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16187670826911926},{"word":"governance","start":48.145,"end":48.645,"confidence":0.99902344,"punctuated_word":"governance","sentiment":"neutral","sentiment_score":0.18645602464675903},{"word":"and","start":48.785,"end":49.025,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17972490191459656},{"word":"compliance","start":49.025,"end":49.525,"confidence":1.0,"punctuated_word":"compliance","sentiment":"neutral","sentiment_score":0.14979080855846405},{"word":"enabler","start":49.745,"end":50.245,"confidence":0.99975586,"punctuated_word":"enabler.","sentiment":"neutral","sentiment_score":0.13811886310577393},{"word":"reason","start":51.105,"end":51.605,"confidence":0.5708008,"punctuated_word":"Reason?","sentiment":"neutral","sentiment_score":-0.022426996380090714},{"word":"oh","start":54.972874,"end":55.292873,"confidence":0.96606445,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.02248280495405197},{"word":"i","start":55.292873,"end":55.612873,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03425126150250435},{"word":"see","start":55.612873,"end":56.112873,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.02930067293345928},{"word":"so","start":56.252872,"end":56.412872,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06770244985818863},{"word":"you're","start":56.412872,"end":56.652874,"confidence":0.97387695,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.11236530542373656},{"word":"no","start":56.652874,"end":56.812874,"confidence":0.99609375,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.13833671808242798},{"word":"longer","start":56.812874,"end":57.132874,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.13074147701263428},{"word":"part","start":57.132874,"end":57.37287,"confidence":0.9863281,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.08753620088100433},{"word":"with","start":57.37287,"end":57.772873,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.08165159821510315},{"word":"equipped","start":57.772873,"end":58.252872,"confidence":0.48876953,"punctuated_word":"Equipped","sentiment":"neutral","sentiment_score":-0.026091141626238823},{"word":"super","start":58.252872,"end":58.752872,"confidence":0.97998047,"punctuated_word":"Super?","sentiment":"neutral","sentiment_score":-0.05302997678518295}],"paragraphs":{"transcript":"\nI'm looking for Lee Cottle. Hello? Hi. Good morning, Lee. Yeah.\n\nLee, this is Mary calling from Vigilance AI. I hope you're doing well. Yeah. Lee, we help security teams reducing costs like Microsoft Sentinel and act as a governance and compliance enabler. Reason?\n\nOh, I see. So you're no longer part with Equipped Super?","paragraphs":[{"sentences":[{"text":"I'm looking for Lee Cottle.","start":6.96,"end":8.9,"sentiment":"neutral","sentiment_score":0.006549725634977221},{"text":"Hello?","start":26.634998,"end":27.134998,"sentiment":"neutral","sentiment_score":0.00914778746664524},{"text":"Hi.","start":28.289999,"end":28.769999,"sentiment":"neutral","sentiment_score":0.10981689393520357},{"text":"Good morning, Lee.","start":28.769999,"end":29.99,"sentiment":"neutral","sentiment_score":0.26352664331595105},{"text":"Yeah.","start":32.77,"end":33.27,"sentiment":"neutral","sentiment_score":0.17071563005447388}],"sentiment":"neutral","sentiment_score":0.10118262450718744,"num_words":11,"start":6.96,"end":33.27},{"sentences":[{"text":"Lee, this is Mary calling from Vigilance AI.","start":33.41,"end":37.489998,"sentiment":"neutral","sentiment_score":0.26722080260515213},{"text":"I hope you're doing well.","start":37.489998,"end":38.87,"sentiment":"positive","sentiment_score":0.5187399446964264},{"text":"Yeah.","start":41.025,"end":41.525,"sentiment":"neutral","sentiment_score":0.1437002420425415},{"text":"Lee, we help security teams reducing costs like Microsoft Sentinel and act as a governance and compliance enabler.","start":41.585,"end":50.245,"sentiment":"neutral","sentiment_score":0.17404005635115835},{"text":"Reason?","start":51.105,"end":51.605,"sentiment":"neutral","sentiment_score":-0.022426996380090714}],"sentiment":"neutral","sentiment_score":0.24198364861535304,"num_words":33,"start":33.41,"end":51.605},{"sentences":[{"text":"Oh, I see.","start":54.972874,"end":56.112873,"sentiment":"neutral","sentiment_score":-0.028678246463338535},{"text":"So you're no longer part with Equipped Super?","start":56.252872,"end":58.752872,"sentiment":"neutral","sentiment_score":-0.08718185848556459}],"sentiment":"neutral","sentiment_score":-0.07122632793404839,"num_words":11,"start":54.972874,"end":58.752872}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Dispatch. Mhmm. Who's speaking, please? Good. Thank you. Mhmm. I'm no longer in that role. Thank you. No worries. Have a good day.","confidence":1.0,"words":[{"word":"hi","start":0.32,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.025575553998351097},{"word":"if","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.012333603575825691},{"word":"you","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012402289547026156},{"word":"record","start":1.12,"end":1.52,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.00771478284150362},{"word":"your","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.008764469996094704},{"word":"name","start":1.68,"end":2.0,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.002172427251935005},{"word":"and","start":2.0,"end":2.24,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0069757550954818726},{"word":"reason","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.00035662949085235596},{"word":"for","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.002459599636495114},{"word":"calling","start":2.8,"end":3.1999998,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.005209434777498245},{"word":"i'll","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.011043712496757507},{"word":"see","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.01174025982618332},{"word":"if","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.006787363905459642},{"word":"this","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.002756077796220779},{"word":"person","start":4.08,"end":4.4,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.00476536899805069},{"word":"is","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.001664397306740284},{"word":"available","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.004732007626444101},{"word":"thanks","start":13.759999,"end":14.259999,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2563806176185608},{"word":"please","start":14.655,"end":14.8949995,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.051451198756694794},{"word":"stay","start":14.8949995,"end":15.135,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.03514778986573219},{"word":"on","start":15.135,"end":15.375,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06360257416963577},{"word":"the","start":15.375,"end":15.455,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09138019382953644},{"word":"line","start":15.455,"end":15.955,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.11248448491096497},{"word":"dispatch","start":24.974998,"end":25.455,"confidence":0.27893066,"punctuated_word":"Dispatch.","sentiment":"neutral","sentiment_score":0.012300669215619564},{"word":"mhmm","start":28.0,"end":28.5,"confidence":0.99194336,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011182921938598156},{"word":"who's","start":31.199999,"end":31.439999,"confidence":0.99121094,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":0.10176046937704086},{"word":"speaking","start":31.439999,"end":31.84,"confidence":0.9890137,"punctuated_word":"speaking,","sentiment":"neutral","sentiment_score":0.057211484760046005},{"word":"please","start":31.84,"end":32.34,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.07824473083019257},{"word":"good","start":39.6,"end":39.84,"confidence":0.7305908,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5465593934059143},{"word":"thank","start":39.84,"end":40.16,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5668434500694275},{"word":"you","start":40.16,"end":40.575,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5026050806045532},{"word":"mhmm","start":47.455,"end":47.955,"confidence":0.99731445,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.15307863056659698},{"word":"i'm","start":51.212936,"end":51.372936,"confidence":0.9855957,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16931544244289398},{"word":"no","start":51.372936,"end":51.612938,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.15528830885887146},{"word":"longer","start":51.612938,"end":51.852936,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.16660235822200775},{"word":"in","start":51.852936,"end":52.012936,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.13505791127681732},{"word":"that","start":52.012936,"end":52.172935,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.172742560505867},{"word":"role","start":52.172935,"end":52.412937,"confidence":0.99853516,"punctuated_word":"role.","sentiment":"neutral","sentiment_score":-0.13596144318580627},{"word":"thank","start":52.412937,"end":52.65294,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.11888929456472395},{"word":"you","start":52.65294,"end":53.15294,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1083698570728302},{"word":"no","start":53.372936,"end":53.532936,"confidence":0.60791016,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.10930789262056352},{"word":"worries","start":53.532936,"end":53.772938,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.15643319487571716},{"word":"have","start":53.772938,"end":54.012936,"confidence":1.0,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.25992584228515625},{"word":"a","start":54.012936,"end":54.092937,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.26280397176742554},{"word":"good","start":54.092937,"end":54.252937,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.17110973596572876},{"word":"day","start":54.252937,"end":54.752937,"confidence":1.0,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.19179120659828183}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Dispatch.\n\nMhmm. Who's speaking, please? Good. Thank you. Mhmm.\n\nI'm no longer in that role. Thank you. No worries. Have a good day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.025575553998351097},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.06,"sentiment":"neutral","sentiment_score":0.006367386260535568},{"text":"Thanks.","start":13.759999,"end":14.259999,"sentiment":"neutral","sentiment_score":0.2563806176185608},{"text":"Please stay on the line.","start":14.655,"end":15.955,"sentiment":"neutral","sentiment_score":0.07081324830651284},{"text":"Dispatch.","start":24.974998,"end":25.455,"sentiment":"neutral","sentiment_score":0.012300669215619564}],"sentiment":"neutral","sentiment_score":0.0312583859389027,"num_words":24,"start":0.32,"end":25.455},{"sentences":[{"text":"Mhmm.","start":28.0,"end":28.5,"sentiment":"neutral","sentiment_score":0.011182921938598156},{"text":"Who's speaking, please?","start":31.199999,"end":32.34,"sentiment":"neutral","sentiment_score":0.07907222832242648},{"text":"Good.","start":39.6,"end":39.84,"sentiment":"positive","sentiment_score":0.5465593934059143},{"text":"Thank you.","start":39.84,"end":40.575,"sentiment":"positive","sentiment_score":0.5347242653369904},{"text":"Mhmm.","start":47.455,"end":47.955,"sentiment":"neutral","sentiment_score":0.15307863056659698}],"sentiment":"neutral","sentiment_score":0.2521857701940462,"num_words":8,"start":28.0,"end":47.955},{"sentences":[{"text":"I'm no longer in that role.","start":51.212936,"end":52.412937,"sentiment":"neutral","sentiment_score":-0.15582800408204397},{"text":"Thank you.","start":52.412937,"end":53.15294,"sentiment":"neutral","sentiment_score":0.11362957581877708},{"text":"No worries.","start":53.372936,"end":53.772938,"sentiment":"neutral","sentiment_score":0.13287054374814034},{"text":"Have a good day.","start":53.772938,"end":54.752937,"sentiment":"neutral","sentiment_score":0.2214076891541481}],"sentiment":"neutral","sentiment_score":0.03169021223272596,"num_words":14,"start":51.212936,"end":54.752937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Lee Cottle.\n\nChannel 1: Thanks. Please stay on the line. Dispatch.\n\nChannel 0: Hello?\n\nChannel 1: Mhmm.\n\nChannel 0: Hi. Good morning, Lee.\n\nChannel 1: Who's speaking, please?\n\nChannel 0: Yeah. Lee, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Good. Thank you.\n\nChannel 0: Yeah. Lee, we help security teams reducing costs like Microsoft Sentinel and\n\nChannel 1: Mhmm.\n\nChannel 0: act as a governance and compliance enabler. Reason?\n\nChannel 1: I'm no longer in that role. Thank you. No worries. Have a good day.\n\nChannel 0: Oh, I see. So you're no longer part with Equipped Super?","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.025575553998351097},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.06,"sentiment":"neutral","sentiment_score":0.006367386260535568}],"sentiment":"neutral","sentiment_score":0.00749727848040707,"channel":1,"num_words":17,"start":0.32,"end":5.06},{"sentences":[{"text":"I'm looking for Lee Cottle.","start":6.96,"end":8.9,"sentiment":"neutral","sentiment_score":0.006549725634977221}],"sentiment":"neutral","sentiment_score":0.006549725634977221,"channel":0,"num_words":5,"start":6.96,"end":8.9},{"sentences":[{"text":"Thanks.","start":13.759999,"end":14.259999,"sentiment":"neutral","sentiment_score":0.2563806176185608},{"text":"Please stay on the line.","start":14.655,"end":15.955,"sentiment":"neutral","sentiment_score":0.07081324830651284},{"text":"Dispatch.","start":24.974998,"end":25.455,"sentiment":"neutral","sentiment_score":0.012300669215619564}],"sentiment":"neutral","sentiment_score":0.08896393262382064,"channel":1,"num_words":7,"start":13.759999,"end":25.455},{"sentences":[{"text":"Hello?","start":26.634998,"end":27.134998,"sentiment":"neutral","sentiment_score":0.00914778746664524}],"sentiment":"neutral","sentiment_score":0.00914778746664524,"channel":0,"num_words":1,"start":26.634998,"end":27.134998},{"sentences":[{"text":"Mhmm.","start":28.0,"end":28.5,"sentiment":"neutral","sentiment_score":0.011182921938598156}],"sentiment":"neutral","sentiment_score":0.011182921938598156,"channel":1,"num_words":1,"start":28.0,"end":28.5},{"sentences":[{"text":"Hi.","start":28.289999,"end":28.769999,"sentiment":"neutral","sentiment_score":0.10981689393520357},{"text":"Good morning, Lee.","start":28.769999,"end":29.99,"sentiment":"neutral","sentiment_score":0.26352664331595105}],"sentiment":"neutral","sentiment_score":0.22509920597076416,"channel":0,"num_words":4,"start":28.289999,"end":29.99},{"sentences":[{"text":"Who's speaking, please?","start":31.199999,"end":32.34,"sentiment":"neutral","sentiment_score":0.07907222832242648}],"sentiment":"neutral","sentiment_score":0.07907222832242648,"channel":1,"num_words":3,"start":31.199999,"end":32.34},{"sentences":[{"text":"Yeah.","start":32.77,"end":33.27,"sentiment":"neutral","sentiment_score":0.17071563005447388},{"text":"Lee, this is Mary calling from Vigilance AI.","start":33.41,"end":37.489998,"sentiment":"neutral","sentiment_score":0.26722080260515213},{"text":"I hope you're doing well.","start":37.489998,"end":38.87,"sentiment":"positive","sentiment_score":0.5187399446964264}],"sentiment":"positive","sentiment_score":0.3501558410269873,"channel":0,"num_words":14,"start":32.77,"end":38.87},{"sentences":[{"text":"Good.","start":39.6,"end":39.84,"sentiment":"positive","sentiment_score":0.5465593934059143},{"text":"Thank you.","start":39.84,"end":40.575,"sentiment":"positive","sentiment_score":0.5347242653369904}],"sentiment":"positive","sentiment_score":0.5386693080266317,"channel":1,"num_words":3,"start":39.6,"end":40.575},{"sentences":[{"text":"Yeah.","start":41.025,"end":41.525,"sentiment":"neutral","sentiment_score":0.1437002420425415},{"text":"Lee, we help security teams reducing costs like Microsoft Sentinel and","start":41.585,"end":47.505,"sentiment":"neutral","sentiment_score":0.18637380478056995}],"sentiment":"neutral","sentiment_score":0.18281767455240092,"channel":0,"num_words":12,"start":41.025,"end":47.505},{"sentences":[{"text":"Mhmm.","start":47.455,"end":47.955,"sentiment":"neutral","sentiment_score":0.15307863056659698}],"sentiment":"neutral","sentiment_score":0.15307863056659698,"channel":1,"num_words":1,"start":47.455,"end":47.955},{"sentences":[{"text":"act as a governance and compliance enabler.","start":47.505,"end":50.245,"sentiment":"neutral","sentiment_score":0.1546584516763687},{"text":"Reason?","start":51.105,"end":51.605,"sentiment":"neutral","sentiment_score":-0.022426996380090714}],"sentiment":"neutral","sentiment_score":0.13252277066931129,"channel":0,"num_words":8,"start":47.505,"end":51.605},{"sentences":[{"text":"I'm no longer in that role.","start":51.212936,"end":52.412937,"sentiment":"neutral","sentiment_score":-0.15582800408204397},{"text":"Thank you.","start":52.412937,"end":53.15294,"sentiment":"neutral","sentiment_score":0.11362957581877708},{"text":"No worries.","start":53.372936,"end":53.772938,"sentiment":"neutral","sentiment_score":0.13287054374814034},{"text":"Have a good day.","start":53.772938,"end":54.752937,"sentiment":"neutral","sentiment_score":0.2214076891541481}],"sentiment":"neutral","sentiment_score":0.03169021223272596,"channel":1,"num_words":14,"start":51.212936,"end":54.752937},{"sentences":[{"text":"Oh, I see.","start":54.972874,"end":56.112873,"sentiment":"neutral","sentiment_score":-0.028678246463338535},{"text":"So you're no longer part with Equipped Super?","start":56.252872,"end":58.752872,"sentiment":"neutral","sentiment_score":-0.08718185848556459}],"sentiment":"neutral","sentiment_score":-0.07122632793404839,"channel":0,"num_words":11,"start":54.972874,"end":58.752872}]},"summary":{"result":"success","short":"The customer calls and asks for Lee Cottle, but is put on hold by the agent. When the customer picks up, they are greeted by Mary frombound as a representative fromGenerationance AI, who explains their services for reducing costs and complying with laws. The customer asks if Lee is no longer part with Equipped Super."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Lee Cottle. Thanks.","start_word":1,"end_word":22,"intents":[{"intent":"Record call","confidence_score":0.031753287}]},{"text":"Dispatch. Hello? Mhmm.","start_word":28,"end_word":30,"intents":[{"intent":"Dispatch","confidence_score":0.023119213}]},{"text":"Lee, we help security teams reducing costs like Microsoft Sentinel and Mhmm. act as a governance and compliance enabler. Reason?","start_word":56,"end_word":75,"intents":[{"intent":"Help security teams reduce costs","confidence_score":0.054458607}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Lee Cottle. Thanks. Please stay on the line. Dispatch. Hello? Mhmm. Hi. Good morning, Lee. Who's speaking, please? Yeah. Lee, this is Mary calling from Vigilance AI.","start_word":0,"end_word":46,"sentiment":"neutral","sentiment_score":0.08957698196172714},{"text":"I hope you're doing well. Good. Thank you.","start_word":47,"end_word":54,"sentiment":"positive","sentiment_score":0.5205998420715332},{"text":"Yeah. Lee, we help security teams reducing costs like Microsoft Sentinel and Mhmm. act as a governance and compliance enabler. Reason? I'm no longer in that role. Thank you. No worries. Have a good day. Oh, I see. So you're no longer part with Equipped Super?","start_word":55,"end_word":100,"sentiment":"neutral","sentiment_score":0.06669318675994873}],"average":{"sentiment":"neutral","sentiment_score":0.1141359070200979}}}}