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am speaking from Australia now. It is regarding my international roaming. I have taken that service from Airtel. Yeah. Hi.\n\nWe're just inquiring regarding an Internet service that we had purchased from India, and we had done an Internet. Yeah. That's correct. Yeah. Okay.\n\nYep. Yep. No. All good. Cheers, man.","paragraphs":[{"sentences":[{"text":"I am speaking from Australia now.","start":16.875,"end":19.215,"sentiment":"neutral","sentiment_score":-0.0029924001234273114},{"text":"It is regarding my international roaming.","start":22.875,"end":26.015,"sentiment":"neutral","sentiment_score":-0.0268254978582263},{"text":"I have taken that service from Airtel.","start":27.035,"end":30.175,"sentiment":"neutral","sentiment_score":-0.0327923699681248},{"text":"Yeah.","start":38.52,"end":38.760002,"sentiment":"neutral","sentiment_score":-0.024364300072193142},{"text":"Hi.","start":38.760002,"end":39.260002,"sentiment":"neutral","sentiment_score":-0.006233862601220608}],"sentiment":"neutral","sentiment_score":-0.02090724477810519,"num_words":21,"start":16.875,"end":39.260002},{"sentences":[{"text":"We're just inquiring regarding an Internet service that we had purchased from India, and we had done an Internet.","start":39.56,"end":45.82,"sentiment":"neutral","sentiment_score":-0.008295488825656082},{"text":"Yeah.","start":48.195,"end":48.435,"sentiment":"neutral","sentiment_score":0.0024447254836559296},{"text":"That's correct.","start":48.435,"end":49.255,"sentiment":"neutral","sentiment_score":0.0027233490254729986},{"text":"Yeah.","start":54.275,"end":54.435,"sentiment":"neutral","sentiment_score":-0.05038074776530266},{"text":"Okay.","start":54.435,"end":54.835,"sentiment":"neutral","sentiment_score":-0.00835553277283907}],"sentiment":"neutral","sentiment_score":-0.008685797695458556,"num_words":24,"start":39.56,"end":54.835},{"sentences":[{"text":"Yep.","start":54.835,"end":55.075,"sentiment":"neutral","sentiment_score":0.010677031241357328},{"text":"Yep.","start":55.075,"end":55.315002,"sentiment":"neutral","sentiment_score":0.020754065364599228},{"text":"No.","start":55.315002,"end":55.475002,"sentiment":"neutral","sentiment_score":-0.002713289111852646},{"text":"All good.","start":55.475002,"end":55.795002,"sentiment":"neutral","sentiment_score":0.149561308324337},{"text":"Cheers, man.","start":55.795002,"end":56.535004,"sentiment":"positive","sentiment_score":0.37147754430770874}],"sentiment":"neutral","sentiment_score":0.15297078753688506,"num_words":7,"start":54.835,"end":56.535004}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. This is Deltek support. How can I help you? Yep. Yes.\n\nHello?\n\nChannel 1: I am speaking from Australia now.\n\nChannel 0: Is this regarding Internet?\n\nChannel 1: It is regarding my international roaming. I have taken that service from Airtel.\n\nChannel 0: You you've come across to Airtel tech support Australia. I'm not I'm not understanding what you're trying to say.\n\nChannel 1: Yeah. Hi. We're just inquiring regarding an Internet service that we had purchased from India, and we had done an Internet.\n\nChannel 0: Okay. You you've purchased it from where from India.\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Yeah. Well, you'll need to call India, unfortunately. We can't help you because we're a completely different company, different network.\n\nChannel 1: Yeah. Okay. Yep. Yep. No.\n\nAll good. Cheers, man.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.32,"end":0.96,"sentiment":"neutral","sentiment_score":0.31622840464115143},{"text":"This is Deltek support.","start":0.96,"end":2.0,"sentiment":"neutral","sentiment_score":0.2855219841003418},{"text":"How can I help you?","start":2.0,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.2138352781534195},{"text":"Yep.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.038516756147146225},{"text":"Yes.","start":10.719999,"end":11.04,"sentiment":"neutral","sentiment_score":0.029382970184087753}],"sentiment":"neutral","sentiment_score":0.2239708355986155,"channel":0,"num_words":13,"start":0.32,"end":11.04},{"sentences":[{"text":"Hello?","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.011671038344502447}],"sentiment":"neutral","sentiment_score":0.011671038344502447,"channel":0,"num_words":1,"start":11.04,"end":11.54},{"sentences":[{"text":"I am speaking from Australia 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Internet.","start":39.56,"end":45.82,"sentiment":"neutral","sentiment_score":-0.008295488825656082}],"sentiment":"neutral","sentiment_score":-0.008962497636232348,"channel":1,"num_words":21,"start":38.52,"end":45.82},{"sentences":[{"text":"Okay.","start":45.445,"end":45.765,"sentiment":"neutral","sentiment_score":-0.005423222668468952},{"text":"You you've purchased it from where from India.","start":45.765,"end":47.945,"sentiment":"neutral","sentiment_score":-0.021281498135067523}],"sentiment":"neutral","sentiment_score":-0.019519467527667683,"channel":0,"num_words":9,"start":45.445,"end":47.945},{"sentences":[{"text":"Yeah.","start":48.195,"end":48.435,"sentiment":"neutral","sentiment_score":0.0024447254836559296},{"text":"That's 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The customer explains they purchased internet from India, but the representative informs them that they cannot help them there. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"We're just inquiring regarding an Internet service that we had purchased from India, and we had done an Internet. Okay.","start_word":58,"end_word":77,"intents":[{"intent":"Inquire about internet service","confidence_score":0.44474205}]},{"text":"Well, you'll need to call India, unfortunately. We can't help you because we're a completely different company, different network. Yeah.","start_word":90,"end_word":109,"intents":[{"intent":"Contact indiana","confidence_score":0.0021887405}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Deltek support. How can I help you? Yep. Yes. Hello? I am speaking from Australia now. Is this regarding Internet? It is regarding my international roaming. I have taken that service from Airtel. You you've come across to Airtel tech support Australia. I'm not I'm not understanding what you're trying to say. Yeah. Hi. We're just inquiring regarding an Internet service that we had purchased from India, and we had done an Internet. Okay. You you've purchased it from where from India. Yeah. That's correct. Yeah. Well, you'll need to call India, unfortunately. We can't help you because we're a completely different company, different network. Yeah. Okay. Yep. Yep. No. All good.","start_word":0,"end_word":115,"sentiment":"neutral","sentiment_score":-0.06226254999637604},{"text":"Cheers, man. Thank you.","start_word":116,"end_word":119,"sentiment":"positive","sentiment_score":0.3828009963035583},{"text":"Bye.","start_word":120,"end_word":120,"sentiment":"neutral","sentiment_score":0.15906469523906708}],"average":{"sentiment":"neutral","sentiment_score":-0.04002838887666401}}}}