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I just wanted to confirm if you already get the router have the router. Mhmm. Okay. Mhmm. Mhmm. Yeah. So the router has been is waiting for collection now at the labor pool. Internet connection. Okay. Hang on. Let me just check what is your current plan right now. Mhmm. Okay. Let me just check what is your current plan right now. Hang on. Hello, Rachel? Yes. Thank you for waiting. So upon checking your account, your plan is micro plus five g, which is 29 gigabytes. The upload and download speed of it is one fifty over 100. And if you want, we can upgrade it to the legend plus five g, which is 120 gigabytes. But, yeah, the price will increase. Your current plan right now is $40. Am I right? Okay. So if you want to upgrade to the higher fee, this is 200 Mhmm. That is 250 over 250 MBPS, but that is $70 per month. So you're in great yeah. Is it okay if I coordinate that one to our accounts department first for me to verify, then I'll get back to you? Mhmm. Yeah. 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Hello. Good afternoon. This is Maureen from Ertel tech support. Am I speaking with Rochelle Milburn?\n\nYeah. So upon checking your account, the router is waiting for collection now. I just wanted to confirm if you already get the router have the router. Mhmm. Okay.\n\nMhmm. Mhmm. Yeah. So the router has been is waiting for collection now at the labor pool. Internet connection.\n\nOkay. Hang on. Let me just check what is your current plan right now. Mhmm. Okay.\n\nLet me just check what is your current plan right now. Hang on. Hello, Rachel? Yes. Thank you for waiting.\n\nSo upon checking your account, your plan is micro plus five g, which is 29 gigabytes. The upload and download speed of it is one fifty over 100. And if you want, we can upgrade it to the legend plus five g, which is 120 gigabytes. But, yeah, the price will increase. Your current plan right now is $40.\n\nAm I right? Okay. So if you want to upgrade to the higher fee, this is 200 Mhmm. 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Yeah. I am. You are. Sorry. No. I haven't. But what I need so until I get that, which will be tomorrow, I I need to I've got really poor Internet service. Like, I can't get I'm having trouble streaming, like, social media and YouTube. There's really poor service here, and I need to, like, I guess, get a faster Internet and more more coverage. Are you able to organize that from my data, like, phone data until I get my Wi Fi up and running? Yes. I know. But I'm not fucking talking about the router. I'm talking about getting some I'm talking about getting some phone some phone data because, like like I said, I've got really poor coverage. I can't stream, and I shouldn't have to repeat myself. I I've said this, but clearly you weren't listening. I I I need I need to get do something regarding the Internet coverage because I've got no I'm unable to stream social media. Like, when I when I go on Marketplace, for example, when I try and do something, It says that there's no coverage. Yes. No. 30. Yeah. I'll do that because there's no I'm having trouble getting coverage. 70. I'm on a disability pension. Is there any way that you could do a deal by do a discount? Okay. Can you get back to me today? Because I really need Internet. Yeah. I do. But I need you to to do it. It's not helpful. Okay. 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Yeah. I am. You are. Sorry.\n\nNo. I haven't. But what I need so until I get that, which will be tomorrow, I I need to I've got really poor Internet service. Like, I can't get I'm having trouble streaming, like, social media and YouTube. There's really poor service here, and I need to, like, I guess, get a faster Internet and more more coverage.\n\nAre you able to organize that from my data, like, phone data until I get my Wi Fi up and running? Yes. I know. But I'm not fucking talking about the router. I'm talking about getting some I'm talking about getting some phone some phone data because, like like I said, I've got really poor coverage.\n\nI can't stream, and I shouldn't have to repeat myself. I I've said this, but clearly you weren't listening. I I I need I need to get do something regarding the Internet coverage because I've got no I'm unable to stream social media. Like, when I when I go on Marketplace, for example, when I try and do something, It says that there's no coverage. Yes.\n\nNo. 30. Yeah. I'll do that because there's no I'm having trouble getting coverage. 70.\n\nI'm on a disability pension. Is there any way that you could do a deal by do a discount? Okay. Can you get back to me today? Because I really need Internet.\n\nYeah. I do. But I need you to to do it. It's not helpful. Okay.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.019788630306720737},{"text":"Yeah.","start":12.719999,"end":12.96,"sentiment":"neutral","sentiment_score":0.06689886748790741},{"text":"I am.","start":12.96,"end":13.62,"sentiment":"neutral","sentiment_score":0.07661819085478783},{"text":"You are.","start":13.679999,"end":14.32,"sentiment":"neutral","sentiment_score":0.06474180147051811},{"text":"Sorry.","start":14.32,"end":14.82,"sentiment":"neutral","sentiment_score":-0.029716532677412033}],"sentiment":"neutral","sentiment_score":0.048527278538261144,"num_words":7,"start":2.3999999,"end":14.82},{"sentences":[{"text":"No.","start":28.205,"end":28.445,"sentiment":"neutral","sentiment_score":-0.22157293558120728},{"text":"I haven't.","start":28.445,"end":29.105,"sentiment":"neutral","sentiment_score":-0.18058627843856812},{"text":"But what I need so until I get that, which will be tomorrow, I I 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Hello. Good afternoon. This is Maureen from Ertel tech support. Am I speaking with Rochelle Milburn?\n\nChannel 1: Yeah. I am. You are. Sorry.\n\nChannel 0: Yeah. So upon checking your account, the router is waiting for collection now. I just wanted to confirm if you already get the router have the router.\n\nChannel 1: No. I haven't. But what I\n\nChannel 0: Mhmm.\n\nChannel 1: need so until I get that, which will be tomorrow,\n\nChannel 0: Okay.\n\nChannel 1: I I need to I've got really poor Internet service. Like, I can't get I'm having trouble streaming, like, social media and YouTube.\n\nChannel 0: Mhmm.\n\nChannel 1: There's really poor service here, and I need to, like, I guess, get a faster Internet and more more coverage.\n\nChannel 0: Mhmm.\n\nChannel 1: Are you able to organize that from my data, like, phone data until I get my Wi Fi up and running?\n\nChannel 0: Yeah. So the router has been is waiting for collection\n\nChannel 1: Yes.\n\nChannel 0: now\n\nChannel 1: I know. But\n\nChannel 0: at the\n\nChannel 1: I'm\n\nChannel 0: labor\n\nChannel 1: not fucking\n\nChannel 0: pool.\n\nChannel 1: talking about the router. I'm talking about getting some I'm talking about getting\n\nChannel 0: Internet connection.\n\nChannel 1: some phone some phone data because, like like I said, I've got really poor coverage. I can't stream, and I shouldn't have to repeat myself. I I've said this, but clearly\n\nChannel 0: Okay.\n\nChannel 1: you weren't listening.\n\nChannel 0: Hang on. Let me\n\nChannel 1: I\n\nChannel 0: just check what\n\nChannel 1: I\n\nChannel 0: is your current plan right\n\nChannel 1: I\n\nChannel 0: now.\n\nChannel 1: need I need to get do something regarding the Internet coverage because I've got no I'm unable to stream social media. Like, when I when I go on Marketplace, for example, when I try and do something,\n\nChannel 0: Mhmm.\n\nChannel 1: It says that there's no coverage.\n\nChannel 0: Okay. Let me just check what is your current plan right now. Hang on. Hello, Rachel? Yes.\n\nThank you for waiting. So upon checking your account, your plan is micro plus five g, which is 29 gigabytes. The upload and download speed of it is one fifty over 100. And if you want, we can upgrade it to the legend plus five g, which is 120 gigabytes.\n\nChannel 1: Yes.\n\nChannel 0: But, yeah, the price will increase. Your current plan right now is $40. Am I right?\n\nChannel 1: No. 30.\n\nChannel 0: Okay. So if you want to upgrade to the\n\nChannel 1: Yeah. I'll do that\n\nChannel 0: higher\n\nChannel 1: because\n\nChannel 0: fee, this\n\nChannel 1: there's\n\nChannel 0: is\n\nChannel 1: no\n\nChannel 0: 200\n\nChannel 1: I'm having trouble getting coverage.\n\nChannel 0: Mhmm. That is 250 over 250 MBPS, but that is $70 per month. So\n\nChannel 1: 70. I'm\n\nChannel 0: you're\n\nChannel 1: on a\n\nChannel 0: in great\n\nChannel 1: disability\n\nChannel 0: yeah.\n\nChannel 1: pension. Is there any way that you could do a deal by do a discount?\n\nChannel 0: Is it okay if I coordinate that one to our accounts department first for me to verify, then I'll get back to you?\n\nChannel 1: Okay. Can you get back to me\n\nChannel 0: Mhmm.\n\nChannel 1: today? Because I really need Internet.\n\nChannel 0: Yeah. Or do you have number of Dom directly?\n\nChannel 1: Yeah. I do. But I need you to\n\nChannel 0: Mhmm.\n\nChannel 1: to do it.\n\nChannel 0: Okay. Sure.\n\nChannel 1: It's not helpful.\n\nChannel 0: Mhmm. I'll have a confirmation first to Dom, then I'll get back to you.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.019788630306720737}],"sentiment":"neutral","sentiment_score":0.019788630306720737,"channel":1,"num_words":1,"start":2.3999999,"end":2.8999999},{"sentences":[{"text":"Yes.","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":0.0716303139925003},{"text":"Hello.","start":4.48,"end":4.96,"sentiment":"neutral","sentiment_score":0.0905178040266037},{"text":"Good afternoon.","start":5.3599997,"end":6.1,"sentiment":"neutral","sentiment_score":0.2766420915722847},{"text":"This is Maureen from Ertel tech support.","start":6.16,"end":9.46,"sentiment":"neutral","sentiment_score":0.17579590209892818},{"text":"Am I speaking with Rochelle 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me","start":312.745,"end":313.945,"sentiment":"neutral","sentiment_score":-0.005138445645570755}],"sentiment":"neutral","sentiment_score":-0.0018473970038550241,"channel":1,"num_words":7,"start":312.425,"end":313.945},{"sentences":[{"text":"Mhmm.","start":313.72,"end":314.22,"sentiment":"neutral","sentiment_score":-0.0018744105473160744}],"sentiment":"neutral","sentiment_score":-0.0018744105473160744,"channel":0,"num_words":1,"start":313.72,"end":314.22},{"sentences":[{"text":"today?","start":313.945,"end":314.425,"sentiment":"neutral","sentiment_score":-0.01730193756520748},{"text":"Because I really need Internet.","start":314.425,"end":315.885,"sentiment":"neutral","sentiment_score":-0.19816350638866426}],"sentiment":"neutral","sentiment_score":-0.1680199115847548,"channel":1,"num_words":6,"start":313.945,"end":315.885},{"sentences":[{"text":"Yeah.","start":317.08,"end":317.565,"sentiment":"neutral","sentiment_score":-0.05287425220012665},{"text":"Or do you have number of Dom directly?","start":317.805,"end":322.545,"sentiment":"neutral","sentiment_score":-0.03045774786733091}],"sentiment":"neutral","sentiment_score":-0.03294847057097488,"channel":0,"num_words":9,"start":317.08,"end":322.545},{"sentences":[{"text":"Yeah.","start":323.69,"end":324.01,"sentiment":"neutral","sentiment_score":-0.014540769159793854},{"text":"I do.","start":324.01,"end":324.41,"sentiment":"neutral","sentiment_score":-0.027797315269708633},{"text":"But I need you to","start":324.41,"end":325.87,"sentiment":"neutral","sentiment_score":-0.10677427351474762}],"sentiment":"neutral","sentiment_score":-0.07550084590911865,"channel":1,"num_words":8,"start":323.69,"end":325.87},{"sentences":[{"text":"Mhmm.","start":325.48502,"end":325.98502,"sentiment":"neutral","sentiment_score":-0.12776917219161987}],"sentiment":"neutral","sentiment_score":-0.12776917219161987,"channel":0,"num_words":1,"start":325.48502,"end":325.98502},{"sentences":[{"text":"to do it.","start":326.09,"end":326.99,"sentiment":"neutral","sentiment_score":-0.09489974627892177}],"sentiment":"neutral","sentiment_score":-0.09489974627892177,"channel":1,"num_words":3,"start":326.09,"end":326.99},{"sentences":[{"text":"Okay.","start":328.045,"end":328.365,"sentiment":"neutral","sentiment_score":-0.15128856897354126},{"text":"Sure.","start":328.365,"end":328.865,"sentiment":"neutral","sentiment_score":-0.29560205340385437}],"sentiment":"neutral","sentiment_score":-0.22344531118869781,"channel":0,"num_words":2,"start":328.045,"end":328.865},{"sentences":[{"text":"It's not helpful.","start":328.72998,"end":329.71,"sentiment":"negative","sentiment_score":-0.5266349116961161}],"sentiment":"negative","sentiment_score":-0.5266349116961161,"channel":1,"num_words":3,"start":328.72998,"end":329.71},{"sentences":[{"text":"Mhmm.","start":330.605,"end":331.105,"sentiment":"neutral","sentiment_score":-0.18793250620365143},{"text":"I'll have a confirmation first to Dom, then I'll get back to you.","start":331.79694,"end":335.57693,"sentiment":"neutral","sentiment_score":-0.02368968753860547}],"sentiment":"neutral","sentiment_score":-0.03542131744325161,"channel":0,"num_words":14,"start":330.605,"end":335.57693},{"sentences":[{"text":"Okay.","start":337.14688,"end":337.64688,"sentiment":"neutral","sentiment_score":-0.019683485850691795},{"text":"Thank you.","start":337.70688,"end":338.4469,"sentiment":"positive","sentiment_score":0.7559720277786255}],"sentiment":"positive","sentiment_score":0.4974201899021864,"channel":1,"num_words":3,"start":337.14688,"end":338.4469},{"sentences":[{"text":"Okay.","start":338.35693,"end":338.85693,"sentiment":"positive","sentiment_score":0.49478912353515625},{"text":"Thank you.","start":339.23694,"end":339.79694,"sentiment":"positive","sentiment_score":0.7258240580558777},{"text":"Bye for now.","start":339.79694,"end":340.77692,"sentiment":"neutral","sentiment_score":0.22979809592167535}],"sentiment":"positive","sentiment_score":0.43930525456865627,"channel":0,"num_words":6,"start":338.35693,"end":340.77692}]},"summary":{"result":"success","short":"A representative from Ertel tech support calls a customer named Rochelle Milburn to confirm if she has received her router. The customer explains that she is having trouble streaming social media and YouTube, and needs a faster internet connection. The representative offers to upgrade her plan to the higher speed and suggests checking her current plan. The customer asks for a discount and the representative agrees to coordinate it with accounts department."},"intents":{"segments":[{"text":"So upon checking your account, the router is waiting for collection now. I just wanted to confirm if you already get the router have the router.","start_word":25,"end_word":50,"intents":[{"intent":"Obtain router and internet coverage","confidence_score":0.000020641995}]},{"text":"Let me just check what is your current plan right now. Hang on.","start_word":268,"end_word":280,"intents":[{"intent":"Check plan","confidence_score":0.34093806}]},{"text":"So upon checking your account, your plan is micro plus five g, which is 29 gigabytes. The upload and download speed of it is one fifty over 100. And if you want, we can upgrade it to the legend plus five g, which is 120 gigabytes. Yes.","start_word":288,"end_word":334,"intents":[{"intent":"Upgrade plan","confidence_score":0.9801887}]},{"text":"Is it okay if I coordinate that one to our accounts department first for me to verify, then I'll get back to you? Okay.","start_word":417,"end_word":440,"intents":[{"intent":"Coordinate account","confidence_score":0.308616},{"intent":"Coordinate account","confidence_score":0.05812014}]},{"text":"I'll have a confirmation first to Dom, then I'll get back to you. Okay.","start_word":481,"end_word":494,"intents":[{"intent":"Get confirmation","confidence_score":0.22730866}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen from Ertel tech support. Am I speaking with Rochelle Milburn? Yeah. I am. You are. Sorry. Yeah. So upon checking your account, the router is waiting for collection now. I just wanted to confirm if you already get the router have the router. No. I haven't. But what I Mhmm. need so until I get that, which will be tomorrow, Okay.","start_word":0,"end_word":68,"sentiment":"neutral","sentiment_score":0.031661272048950195},{"text":"I I need to I've got really poor Internet service. Like, I can't get I'm having trouble streaming, like, social media and YouTube.","start_word":69,"end_word":91,"sentiment":"negative","sentiment_score":-0.5931604504585266},{"text":"Mhmm.","start_word":92,"end_word":92,"sentiment":"neutral","sentiment_score":-0.3027409613132477},{"text":"There's really poor service here, and I need to, like, I guess, get a faster Internet and more more coverage.","start_word":93,"end_word":112,"sentiment":"negative","sentiment_score":-0.5477007627487183},{"text":"Mhmm. Are you able to organize that from my data, like, phone data until I get my Wi Fi up and running? Yeah. So the router has been is waiting for collection Yes. now I know.","start_word":113,"end_word":148,"sentiment":"neutral","sentiment_score":-0.04081204533576965},{"text":"But at the I'm labor not fucking pool.","start_word":149,"end_word":156,"sentiment":"negative","sentiment_score":-0.505957841873169},{"text":"talking about the router. I'm talking about getting some I'm talking about getting Internet connection.","start_word":157,"end_word":171,"sentiment":"neutral","sentiment_score":-0.22588221728801727},{"text":"some phone some phone data because, like like I said, I've got really poor coverage. I can't stream, and I shouldn't have to repeat myself.","start_word":172,"end_word":196,"sentiment":"negative","sentiment_score":-0.38944774866104126},{"text":"I I've said this, but clearly Okay.","start_word":197,"end_word":203,"sentiment":"neutral","sentiment_score":-0.1826310008764267},{"text":"you weren't listening.","start_word":204,"end_word":206,"sentiment":"negative","sentiment_score":-0.37258538603782654},{"text":"Hang on. Let me I just check what I is your current plan right I now.","start_word":207,"end_word":222,"sentiment":"neutral","sentiment_score":-0.13602368533611298},{"text":"need I need to get do something regarding the Internet coverage because I've got no I'm unable to stream social media.","start_word":223,"end_word":243,"sentiment":"negative","sentiment_score":-0.3583238422870636},{"text":"Like, when I when I go on Marketplace, for example, when I try and do something, Mhmm.","start_word":244,"end_word":260,"sentiment":"neutral","sentiment_score":-0.09834598004817964},{"text":"It says that there's no coverage.","start_word":261,"end_word":266,"sentiment":"negative","sentiment_score":-0.3661317825317383},{"text":"Okay. Let me just check what is your current plan right now. Hang on. Hello, Rachel? Yes.","start_word":267,"end_word":283,"sentiment":"neutral","sentiment_score":0.030259063467383385},{"text":"Thank you for waiting.","start_word":284,"end_word":287,"sentiment":"positive","sentiment_score":0.5576196908950806},{"text":"So upon checking your account, your plan is micro plus five g, which is 29 gigabytes. The upload and download speed of it is one fifty over 100. And if you want, we can upgrade it to the legend plus five g, which is 120 gigabytes. Yes. But, yeah, the price will increase. Your current plan right now is $40. Am I right? No. 30. Okay. So if you want to upgrade to the Yeah. I'll do that higher because fee, this there's is no 200 I'm having trouble getting coverage. Mhmm. That is 250 over 250 MBPS, but that is $70 per month. So 70. I'm you're on a in great disability yeah. pension. Is there any way that you could do a deal by do a discount? Is it okay if I coordinate that one to our accounts department first for me to verify, then I'll get back to you? Okay. Can you get back to me Mhmm. today? Because I really need Internet. Yeah. Or do you have number of Dom directly? Yeah. I do. But I need you to Mhmm. to do it. Okay. Sure.","start_word":288,"end_word":476,"sentiment":"neutral","sentiment_score":0.009828639216721058},{"text":"It's not helpful.","start_word":477,"end_word":479,"sentiment":"negative","sentiment_score":-0.5204181671142578},{"text":"Mhmm. I'll have a confirmation first to Dom, then I'll get back to you. Okay.","start_word":480,"end_word":494,"sentiment":"neutral","sentiment_score":-0.05700178071856499},{"text":"Thank you. Okay. Thank you. Bye for now.","start_word":495,"end_word":502,"sentiment":"positive","sentiment_score":0.5702580809593201}],"average":{"sentiment":"neutral","sentiment_score":-0.1032729148864746}}}}