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Thank you so much for calling Airtel accounts. Am I speaking to Clinton Kolako? Hi. How are you today?\n\nThis is Airtel accounts. We're just reaching out in reference with the ticket that you sent out. We assume you are confused about it because I do see on here that we sent you the invoice indicating March outstanding. However, when you go to your billing tab, it's showing paid. So we would like to let you know this is a ongoing issue because currently, with the upgrade, we do have a system issue affecting the billing, and we apologize for the confusion.\n\nWe would like to let you know that our back end team is actively working to resolve this matter as quickly as possible. And we will fix this issue, and we will update you. Okay? So we ask your patience. When you process your payment last month, February, have you saved your card details to our a and z portal, the new one that we're using?\n\nOh, okay. Mhmm. Yeah. That's correct. So we can confirm this once our account's back end will automatically do the payment between the fifth to the tenth.\n\nAnd if there any issue, I will let you know. I will call you or send you a notification. K? Alright. Thank you, Clarendon.\n\nHave a good one, and be safe. 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It's Clinton. Yes. Good. Thanks.\n\nWho's calling? Oh, yeah. Yep. Yes. Yes.\n\nOkay. Yep. Okay. Okay. So just to confirm, you have just just to confirm, you have my card details and it will be going through direct debit.\n\nYes? I'm not certain it was successful. That's why I I sent another email after that saying, Can you confirm? And I don't recall what happened after that. Okay.\n\nOkay. Thank you very okay. Okay. 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Thank you so much for calling Airtel accounts. Am I speaking to Clinton Kolako?\n\nChannel 1: Oh, hi. It's Clinton. Yes.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Good. Thanks. Who's calling?\n\nChannel 0: This is Airtel accounts. We're\n\nChannel 1: Oh,\n\nChannel 0: just\n\nChannel 1: yeah.\n\nChannel 0: reaching out in reference with the ticket that you sent out. We assume\n\nChannel 1: Yep.\n\nChannel 0: you are confused about it because I do see on here that we sent you the invoice indicating\n\nChannel 1: Yes.\n\nChannel 0: March outstanding. However, when you go to your billing tab, it's showing\n\nChannel 1: Yes.\n\nChannel 0: paid. So we would like to let you know this is a ongoing issue because currently, with the upgrade, we do have a system issue affecting the billing, and we apologize\n\nChannel 1: Okay. Yep.\n\nChannel 0: for the confusion. We would like to let you know that our back end team is actively working to resolve this matter as quickly as possible. And we will\n\nChannel 1: Okay.\n\nChannel 0: fix this issue, and we will update you. Okay? So\n\nChannel 1: Okay. So\n\nChannel 0: we\n\nChannel 1: just to\n\nChannel 0: ask\n\nChannel 1: confirm,\n\nChannel 0: your\n\nChannel 1: you\n\nChannel 0: patience.\n\nChannel 1: have just just to confirm, you have my card details and it will be going through direct debit. Yes?\n\nChannel 0: When you process your payment last month, February, have you saved your card details to our a and z portal, the new one that we're using?\n\nChannel 1: I'm not certain it was successful. That's why I I\n\nChannel 0: Oh,\n\nChannel 1: sent\n\nChannel 0: okay.\n\nChannel 1: another email after that saying, Can you confirm? And I don't recall what happened after\n\nChannel 0: Mhmm. Yeah. That's correct. So we can confirm this once our account's back end will automatically do the payment between\n\nChannel 1: that.\n\nChannel 0: the\n\nChannel 1: Okay.\n\nChannel 0: fifth to the tenth. And if there any issue, I will let you know. I will call you or send you a notification. K?\n\nChannel 1: Okay. Thank you very\n\nChannel 0: Alright. Thank you,\n\nChannel 1: okay.\n\nChannel 0: Clarendon. Have a good one, and be safe. Bye bye.\n\nChannel 1: Okay. 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The agent apologizes for the confusion and explains that there is an ongoing issue affecting the billing system. The agent confirms the customer's payment details and promises to update them once the account is back-end productive."},"intents":{"segments":[{"text":"you are confused about it because I do see on here that we sent you the invoice indicating Yes. March outstanding. However, when you go to your billing tab, it's showing Yes. paid. So we would like to let you know this is a ongoing issue because currently, with the upgrade, we do have a system issue affecting the billing, and we apologize Okay.","start_word":51,"end_word":114,"intents":[{"intent":"Resolve billing issue","confidence_score":0.035883807}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1884879171848297},{"text":"Thank you so much for calling Airtel accounts.","start_word":1,"end_word":8,"sentiment":"positive","sentiment_score":0.46652403473854065},{"text":"Am I speaking to Clinton Kolako? Oh, hi. It's Clinton. Yes. Hi. How are you today?","start_word":9,"end_word":24,"sentiment":"neutral","sentiment_score":0.18779221177101135},{"text":"Good. Thanks.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.44678258895874023},{"text":"Who's calling? This is Airtel accounts. We're Oh, just yeah. reaching out in reference with the ticket that you sent out. 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And I don't recall what happened after Mhmm. Yeah. That's correct. So we can confirm this once our account's back end will automatically do the payment between that. the Okay. fifth to the tenth. And if there any issue, I will let you know. I will call you or send you a notification. K? Okay. Thank you very Alright.","start_word":27,"end_word":290,"sentiment":"neutral","sentiment_score":0.000891714240424335},{"text":"Thank you, okay.","start_word":291,"end_word":293,"sentiment":"positive","sentiment_score":0.40934687852859497},{"text":"Clarendon.","start_word":294,"end_word":294,"sentiment":"neutral","sentiment_score":0.32924944162368774},{"text":"Have a good one, and be safe.","start_word":295,"end_word":301,"sentiment":"positive","sentiment_score":0.4714927673339844},{"text":"Bye bye. Okay. You too.","start_word":302,"end_word":306,"sentiment":"neutral","sentiment_score":0.155929833650589}],"average":{"sentiment":"neutral","sentiment_score":0.05201906930832636}}}}