{"metadata":{"transaction_key":"deprecated","request_id":"01a0d6d5-0d19-7f60-8d74-9a50438572d7","sha256":"1ff0888553051fed9dacd8a544875d539e0ceefa42d973d96f9f429399a50131","created":"2026-09-25T04:31:22.975Z","duration":23.327938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.9416504,"words":[{"word":"ronald","start":7.3599997,"end":7.8599997,"confidence":0.9416504,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.05680313333868981}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.05680313333868981}],"sentiment":"neutral","sentiment_score":0.05680313333868981,"num_words":1,"start":7.3599997,"end":7.8599997}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"if","start":0.24,"end":0.48,"confidence":0.59228516,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.03067642077803612},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05513057857751846},{"word":"record","start":0.71999997,"end":1.1999999,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.06096222251653671},{"word":"your","start":1.1999999,"end":1.28,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03637722134590149},{"word":"name","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.05293158441781998},{"word":"and","start":1.5999999,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06450816243886948},{"word":"reason","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.06837144494056702},{"word":"for","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06976695358753204},{"word":"calling","start":2.3999999,"end":2.8999999,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.0721123218536377},{"word":"i'll","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.049634527415037155},{"word":"see","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.04617321863770485},{"word":"if","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05221693590283394},{"word":"this","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05445633083581925},{"word":"person","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.05965020135045051},{"word":"is","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.048689741641283035},{"word":"available","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.06997070461511612},{"word":"thanks","start":14.24,"end":14.74,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6063743829727173},{"word":"please","start":15.482937,"end":15.722937,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.1653367280960083},{"word":"stay","start":15.722937,"end":15.962937,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.012909948825836182},{"word":"on","start":15.962937,"end":16.122936,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04722276329994202},{"word":"the","start":16.122936,"end":16.362938,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1867886185646057},{"word":"line","start":16.362938,"end":16.862938,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.07309185713529587}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.05572678567841649},{"text":"Thanks.","start":14.24,"end":14.74,"sentiment":"positive","sentiment_score":0.6063743829727173},{"text":"Please stay on the line.","start":15.482937,"end":16.862938,"sentiment":"neutral","sentiment_score":0.030935291945934296}],"sentiment":"neutral","sentiment_score":-0.005935351279648868,"num_words":22,"start":0.24,"end":16.862938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.05572678567841649}],"sentiment":"neutral","sentiment_score":-0.05572678567841649,"channel":1,"num_words":16,"start":0.24,"end":4.74},{"sentences":[{"text":"Ronald.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.05680313333868981}],"sentiment":"neutral","sentiment_score":0.05680313333868981,"channel":0,"num_words":1,"start":7.3599997,"end":7.8599997},{"sentences":[{"text":"Thanks.","start":14.24,"end":14.74,"sentiment":"positive","sentiment_score":0.6063743829727173},{"text":"Please stay on the line.","start":15.482937,"end":16.862938,"sentiment":"neutral","sentiment_score":0.030935291945934296}],"sentiment":"neutral","sentiment_score":0.1268418071170648,"channel":1,"num_words":6,"start":14.24,"end":16.862938}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Thanks. Please stay on the line.","start_word":17,"end_word":22,"intents":[{"intent":"Record caller's name and reason","confidence_score":0.005297711}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":-0.04659092426300049},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.6063743829727173},{"text":"Please stay on the line.","start_word":18,"end_word":22,"sentiment":"neutral","sentiment_score":0.051697056740522385}],"average":{"sentiment":"neutral","sentiment_score":0.014559347783365557}}}}