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We appreciate your time giving us a call. May I have your full name, please? Thank you. Nice to have you in the line, miss Shay. And your birthday, please? Thank you. Just give me a minute or two. Let me just go over to your account. Okay? One moment. Thank you so much for patiently waiting on the line. That is correct, Jaya. Unfortunately, your services has been suspended due to the overdue invoice. Actually, it's for June 1 invoice, June services, and then August. The total amount is $128.56. Oh, sure. You'll be using your Visa or your Mastercard. Okay. So oh, sure. One moment. Let me just go to the payment page, and then we will be processing two separate transactions. We'll do first your June and then okay. Bear with me. It's still loading. Alright. May I have your card number, please? Thank you. 5217293042038967. Thank you. Thank you. 0129. And may I have the exact name as it appears on this card? Thank you. And would you like to use this as well for your direct debit payment? Okay. Thank you. Proceed. Yes. Once the payment has been successfully posted, we will endorse it to our tech team to have your services reinstated. And I'm showing on here that you will be receiving a notification from your, Com App Bank or for from your phone. Please approve the transactions. 59 dollars 46¢. Okay? And I'm just waiting for it to get it approved on our end, and then we'll process the August invoice to have your account reinstated. K. That amount has been successfully done. Let me do it again here. Just putting your name again. Gia zero nine. And, Jay, may I have the code again, please? May I have the CVV code again, please? Thank you. Almost done. 789. K. The notification has been sent to approve the $69.46. Okay. Two payments have been successfully processed. Shay, I will go ahead and ask our tech team to reinstate your services. They will also send you a notification once it has been reinstated. Alright? And we'll set this card. Yeah. After this call, I will endorse it to our tech team, and then we will set your direct debit with this card. Alright. Thank you so much. Have a good one, and be safe. 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Good afternoon. This is Airtel accounts. How may I help you today? Oh oh, I'm so sorry to hear about that.\n\nLet me just go ahead and pull out your account here. We appreciate your time giving us a call. May I have your full name, please? Thank you. Nice to have you in the line, miss Shay.\n\nAnd your birthday, please? Thank you. Just give me a minute or two. Let me just go over to your account. Okay?\n\nOne moment. Thank you so much for patiently waiting on the line. That is correct, Jaya. Unfortunately, your services has been suspended due to the overdue invoice. Actually, it's for June 1 invoice, June services, and then August.\n\nThe total amount is $128.56. Oh, sure. You'll be using your Visa or your Mastercard. Okay. So oh, sure.\n\nOne moment. Let me just go to the payment page, and then we will be processing two separate transactions. We'll do first your June and then okay. Bear with me. It's still loading.\n\nAlright. May I have your card number, please? Thank you. 5217293042038967. Thank you.\n\nThank you. 0129. And may I have the exact name as it appears on this card? Thank you. And would you like to use this as well for your direct debit payment?\n\nOkay. Thank you. Proceed. Yes. Once the payment has been successfully posted, we will endorse it to our tech team to have your services reinstated.\n\nAnd I'm showing on here that you will be receiving a notification from your, Com App Bank or for from your phone. Please approve the transactions. 59 dollars 46¢. Okay? And I'm just waiting for it to get it approved on our end, and then we'll process the August invoice to have your account reinstated.\n\nK. That amount has been successfully done. Let me do it again here. Just putting your name again. Gia zero nine.\n\nAnd, Jay, may I have the code again, please? May I have the CVV code again, please? Thank you. Almost done. 789.\n\nK. The notification has been sent to approve the $69.46. Okay. Two payments have been successfully processed. Shay, I will go ahead and ask our tech team to reinstate your services.\n\nThey will also send you a notification once it has been reinstated. Alright? And we'll set this card. Yeah. After this call, I will endorse it to our tech team, and then we will set your direct debit with this card.\n\nAlright. Thank you so much. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.20231559872627256},{"text":"Good afternoon.","start":0.64,"end":1.36,"sentiment":"positive","sentiment_score":0.3575791269540787},{"text":"This is Airtel accounts.","start":1.36,"end":2.56,"sentiment":"positive","sentiment_score":0.337669238448143},{"text":"How may I help you today?","start":2.56,"end":3.78,"sentiment":"positive","sentiment_score":0.34897418816884357},{"text":"Oh oh, I'm so sorry to hear about that.","start":8.96,"end":11.12,"sentiment":"negative","sentiment_score":-0.36689040064811707}],"sentiment":"neutral","sentiment_score":0.04818101498213681,"num_words":22,"start":0.39999998,"end":11.12},{"sentences":[{"text":"Let me just go ahead and pull out your account here.","start":11.12,"end":13.36,"sentiment":"neutral","sentiment_score":0.009738828309557655},{"text":"We appreciate your time giving us a 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have the code again, please?","start":286.39,"end":288.65002,"sentiment":"neutral","sentiment_score":0.03198567032814026},{"text":"May I have the CVV code again, please?","start":293.67,"end":295.93002,"sentiment":"neutral","sentiment_score":0.016933575039729476},{"text":"Thank you.","start":298.47,"end":299.29,"sentiment":"neutral","sentiment_score":0.20454958826303482},{"text":"Almost done.","start":301.425,"end":302.32498,"sentiment":"neutral","sentiment_score":0.15990705788135529},{"text":"789.","start":304.22498,"end":305.365,"sentiment":"neutral","sentiment_score":0.05509142205119133}],"sentiment":"neutral","sentiment_score":0.0548792885277759,"num_words":22,"start":286.39,"end":305.365},{"sentences":[{"text":"K.","start":313.09998,"end":313.34,"sentiment":"neutral","sentiment_score":0.0705764889717102},{"text":"The notification has been sent to approve the 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Hi. My Internet was suspended, I think. Jay Latate. The 02/25/1997.\n\nGoing to the April. How much? Okay. Can I pay that now, please? My Visa.\n\nYes, sir. Hold on. Love you. I can give you the card number now. Can we do it now?\n\nI just don't want money coming out of my account. Yes. It is 521729304203896 seven. Yep. It is the first It's the first twenty twenty nine.\n\nYep. And then 789. Jay Latique. Yeah. Would that be turned on ASAP?\n\nAlright. I just did then. Yep. Yeah. I just did.\n\nOkay. I have chickens in the back. Have you done it? 789. Bagel.\n\nAlright. Would that be today? Alright. Thank you. Bye.\n\nBye. 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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. Hi. My Internet was suspended, I think.\n\nChannel 0: Oh oh, I'm so sorry to hear about that. Let me just go ahead and pull out your account here. We appreciate your time giving us a call. May I have your full name, please?\n\nChannel 1: Jay Latate.\n\nChannel 0: Thank you. Nice to have you in the line, miss Shay. And your birthday, please?\n\nChannel 1: The 02/25/1997.\n\nChannel 0: Thank you. Just give me a minute or two. Let me just go over to your account. Okay? One moment.\n\nChannel 1: Going to the April.\n\nChannel 0: Thank you so much for patiently waiting on the line. That is correct, Jaya. Unfortunately, your services has been suspended due to the overdue invoice.\n\nChannel 1: How\n\nChannel 0: Actually,\n\nChannel 1: much?\n\nChannel 0: it's for June 1 invoice, June services, and then August. The total amount is $128.56.\n\nChannel 1: Okay. Can I pay that now, please?\n\nChannel 0: Oh, sure. You'll be using your Visa or your Mastercard.\n\nChannel 1: My Visa. Yes, sir. Hold on. Love you.\n\nChannel 0: Okay.\n\nChannel 1: I can\n\nChannel 0: So\n\nChannel 1: give you the card number now.\n\nChannel 0: oh, sure. One moment. Let me just go to the payment page, and then we will be processing two separate transactions. We'll do first your\n\nChannel 1: Can\n\nChannel 0: June\n\nChannel 1: we do\n\nChannel 0: and\n\nChannel 1: it now?\n\nChannel 0: then\n\nChannel 1: I just don't want money coming out of my account.\n\nChannel 0: okay. Bear with me. It's still loading. Alright. May\n\nChannel 1: Yes.\n\nChannel 0: I have your card number, please?\n\nChannel 1: It is 521729304203896\n\nChannel 0: Thank\n\nChannel 1: seven.\n\nChannel 0: you. 5217293042038967.\n\nChannel 1: Yep. It\n\nChannel 0: Thank\n\nChannel 1: is\n\nChannel 0: you.\n\nChannel 1: the first It's the first twenty twenty nine.\n\nChannel 0: Thank you. 0129.\n\nChannel 1: Yep. And then 789. Jay\n\nChannel 0: And may I have the exact name as it appears on this card?\n\nChannel 1: Latique.\n\nChannel 0: Thank you. And would you like to use this as well for your direct debit payment?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Thank you. Proceed.\n\nChannel 1: Would that be turned on ASAP?\n\nChannel 0: Yes. Once the payment has been successfully posted, we will endorse it to our tech team to have your services reinstated. And I'm showing on here that you will be receiving a notification from your, Com App Bank or for from your phone. Please approve the transactions.\n\nChannel 1: Alright. I just did then.\n\nChannel 0: 59\n\nChannel 1: Yep.\n\nChannel 0: dollars 46¢.\n\nChannel 1: Yeah. I just did.\n\nChannel 0: Okay? And I'm just waiting for it to get it approved on our end, and then we'll process the August invoice to have your account reinstated.\n\nChannel 1: Okay.\n\nChannel 0: K. That amount has been successfully done. Let me do it again here.\n\nChannel 1: I have chickens in the back.\n\nChannel 0: Just putting your name again. Gia zero nine. And, Jay, may I have the code again, please?\n\nChannel 1: Have you done it?\n\nChannel 0: May I have the CVV code again, please?\n\nChannel 1: 789.\n\nChannel 0: Thank you. Almost done. 789. K. The notification has been sent to approve the $69.46.\n\nChannel 1: Bagel.\n\nChannel 0: Okay. Two payments have been successfully processed. Shay, I will go ahead and ask our tech team to reinstate your services. They will also send you a notification once it has been reinstated. Alright?\n\nChannel 1: Alright.\n\nChannel 0: And\n\nChannel 1: Would\n\nChannel 0: we'll\n\nChannel 1: that be\n\nChannel 0: set\n\nChannel 1: today?\n\nChannel 0: this card. Yeah. After this call, I will endorse it to our tech team, and then we will set your direct debit with this card.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Alright. Thank you so much. Have a good\n\nChannel 1: Bye.\n\nChannel 0: one, and be safe. Bye bye.\n\nChannel 1: Bye. Yes.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.20231559872627256},{"text":"Good afternoon.","start":0.64,"end":1.36,"sentiment":"positive","sentiment_score":0.3575791269540787},{"text":"This is Airtel accounts.","start":1.36,"end":2.56,"sentiment":"positive","sentiment_score":0.337669238448143},{"text":"How may I help you today?","start":2.56,"end":3.78,"sentiment":"positive","sentiment_score":0.34897418816884357}],"sentiment":"positive","sentiment_score":0.3355381488800049,"channel":0,"num_words":13,"start":0.39999998,"end":3.78},{"sentences":[{"text":"Hi.","start":3.84,"end":4.24,"sentiment":"neutral","sentiment_score":-0.029325375333428383},{"text":"Hi.","start":4.24,"end":4.64,"sentiment":"neutral","sentiment_score":-0.1029881238937378},{"text":"My Internet was suspended, I 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have chickens in the back.","start":265.56,"end":267.18,"sentiment":"neutral","sentiment_score":-0.0044982632001241045}],"sentiment":"neutral","sentiment_score":-0.0044982632001241045,"channel":1,"num_words":6,"start":265.56,"end":267.18},{"sentences":[{"text":"Just putting your name again.","start":272.265,"end":273.965,"sentiment":"neutral","sentiment_score":0.03999293968081474},{"text":"Gia zero nine.","start":274.265,"end":281.48502,"sentiment":"neutral","sentiment_score":0.03718287870287895},{"text":"And, Jay, may I have the code again, please?","start":286.39,"end":288.65002,"sentiment":"neutral","sentiment_score":0.03198567032814026}],"sentiment":"neutral","sentiment_score":0.03525790396858664,"channel":0,"num_words":17,"start":272.265,"end":288.65002},{"sentences":[{"text":"Have you done it?","start":292.0,"end":292.9,"sentiment":"neutral","sentiment_score":0.02184476889669895}],"sentiment":"neutral","sentiment_score":0.02184476889669895,"channel":1,"num_words":4,"start":292.0,"end":292.9},{"sentences":[{"text":"May I have the CVV code again, please?","start":293.67,"end":295.93002,"sentiment":"neutral","sentiment_score":0.016933575039729476}],"sentiment":"neutral","sentiment_score":0.016933575039729476,"channel":0,"num_words":8,"start":293.67,"end":295.93002},{"sentences":[{"text":"789.","start":296.8,"end":297.765,"sentiment":"neutral","sentiment_score":0.0995696187019348}],"sentiment":"neutral","sentiment_score":0.0995696187019348,"channel":1,"num_words":1,"start":296.8,"end":297.765},{"sentences":[{"text":"Thank you.","start":298.47,"end":299.29,"sentiment":"neutral","sentiment_score":0.20454958826303482},{"text":"Almost done.","start":301.425,"end":302.32498,"sentiment":"neutral","sentiment_score":0.15990705788135529},{"text":"789.","start":304.22498,"end":305.365,"sentiment":"neutral","sentiment_score":0.05509142205119133},{"text":"K.","start":313.09998,"end":313.34,"sentiment":"neutral","sentiment_score":0.0705764889717102},{"text":"The notification has been sent to approve the $69.46.","start":313.34,"end":318.08,"sentiment":"neutral","sentiment_score":0.09068984455532497}],"sentiment":"neutral","sentiment_score":0.11138598695397377,"channel":0,"num_words":15,"start":298.47,"end":318.08},{"sentences":[{"text":"Bagel.","start":320.63,"end":321.13,"sentiment":"neutral","sentiment_score":0.08020886033773422}],"sentiment":"neutral","sentiment_score":0.08020886033773422,"channel":1,"num_words":1,"start":320.63,"end":321.13},{"sentences":[{"text":"Okay.","start":339.51,"end":339.99,"sentiment":"neutral","sentiment_score":0.16890528798103333},{"text":"Two payments have been successfully processed.","start":339.99,"end":341.99,"sentiment":"neutral","sentiment_score":0.3014620045820872},{"text":"Shay, I will go ahead and ask our tech team to reinstate your services.","start":341.99,"end":346.49,"sentiment":"neutral","sentiment_score":0.1975828590137618},{"text":"They will also send you a notification once it has been reinstated.","start":346.55,"end":349.85,"sentiment":"neutral","sentiment_score":0.14948473001519838},{"text":"Alright?","start":350.07,"end":350.57,"sentiment":"neutral","sentiment_score":0.091167613863945}],"sentiment":"neutral","sentiment_score":0.1949653445797808,"channel":0,"num_words":34,"start":339.51,"end":350.57},{"sentences":[{"text":"Alright.","start":350.62003,"end":351.02002,"sentiment":"neutral","sentiment_score":0.07588711380958557}],"sentiment":"neutral","sentiment_score":0.07588711380958557,"channel":1,"num_words":1,"start":350.62003,"end":351.02002},{"sentences":[{"text":"And","start":350.87,"end":351.11,"sentiment":"neutral","sentiment_score":0.052550144493579865}],"sentiment":"neutral","sentiment_score":0.052550144493579865,"channel":0,"num_words":1,"start":350.87,"end":351.11},{"sentences":[{"text":"Would","start":351.02002,"end":351.18002,"sentiment":"neutral","sentiment_score":0.07888416200876236}],"sentiment":"neutral","sentiment_score":0.07888416200876236,"channel":1,"num_words":1,"start":351.02002,"end":351.18002},{"sentences":[{"text":"we'll","start":351.11,"end":351.43,"sentiment":"neutral","sentiment_score":0.08264579623937607}],"sentiment":"neutral","sentiment_score":0.08264579623937607,"channel":0,"num_words":1,"start":351.11,"end":351.43},{"sentences":[{"text":"that be","start":351.18002,"end":351.58002,"sentiment":"neutral","sentiment_score":0.07231801003217697}],"sentiment":"neutral","sentiment_score":0.07231801003217697,"channel":1,"num_words":2,"start":351.18002,"end":351.58002},{"sentences":[{"text":"set","start":351.43,"end":351.66998,"sentiment":"neutral","sentiment_score":0.06726536899805069}],"sentiment":"neutral","sentiment_score":0.06726536899805069,"channel":0,"num_words":1,"start":351.43,"end":351.66998},{"sentences":[{"text":"today?","start":351.58002,"end":352.08002,"sentiment":"neutral","sentiment_score":0.04833999276161194}],"sentiment":"neutral","sentiment_score":0.04833999276161194,"channel":1,"num_words":1,"start":351.58002,"end":352.08002},{"sentences":[{"text":"this card.","start":351.66998,"end":352.49,"sentiment":"neutral","sentiment_score":0.06172691844403744},{"text":"Yeah.","start":352.755,"end":353.255,"sentiment":"neutral","sentiment_score":0.11435941606760024},{"text":"After this call, I will endorse it to our tech 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good","start":362.915,"end":363.39502,"sentiment":"positive","sentiment_score":0.5082819561163584}],"sentiment":"positive","sentiment_score":0.5706153549253941,"channel":0,"num_words":8,"start":361.55502,"end":363.39502},{"sentences":[{"text":"Bye.","start":363.17493,"end":363.67493,"sentiment":"positive","sentiment_score":0.4135888516902923}],"sentiment":"positive","sentiment_score":0.4135888516902923,"channel":1,"num_words":1,"start":363.17493,"end":363.67493},{"sentences":[{"text":"one, and be safe.","start":363.39502,"end":364.43503,"sentiment":"positive","sentiment_score":0.34547707810997963},{"text":"Bye bye.","start":364.43503,"end":365.095,"sentiment":"neutral","sentiment_score":0.1542138159275055}],"sentiment":"neutral","sentiment_score":0.28172265738248825,"channel":0,"num_words":6,"start":363.39502,"end":365.095},{"sentences":[{"text":"Bye.","start":364.61493,"end":365.11493,"sentiment":"neutral","sentiment_score":0.2064574956893921},{"text":"Yes.","start":365.97495,"end":366.47495,"sentiment":"neutral","sentiment_score":-0.0830753892660141}],"sentiment":"neutral","sentiment_score":0.061691053211688995,"channel":1,"num_words":2,"start":364.61493,"end":366.47495}]},"summary":{"result":"success","short":"The customer's internet was suspended and the agent pulled out their account. The agent informed the customer that their services have been suspended due to an overdue invoice and offered to take payment. The customer chose to pay with their Visa card and the agent processed two transactions, one for $128.56 and another for $69.46, with the customer's credit card number and verification information. The agent informed the customer that their account will be reinstated and that they will receive a notification once it is reinstated."},"intents":{"segments":[{"text":"Unfortunately, your services has been suspended due to the overdue invoice. How Actually, much?","start_word":113,"end_word":126,"intents":[{"intent":"Request refund","confidence_score":0.0019921209}]},{"text":"Shay, I will go ahead and ask our tech team to reinstate your services. They will also send you a notification once it has been reinstated. Alright?","start_word":464,"end_word":490,"intents":[{"intent":"Deploy services","confidence_score":0.005761173}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20231559872627256},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.3436097502708435},{"text":"Hi. Hi. My Internet was suspended, I think. Oh oh, I'm so sorry to hear about that. Let me just go ahead and pull out your account here.","start_word":13,"end_word":40,"sentiment":"neutral","sentiment_score":-0.19754429161548617},{"text":"We appreciate your time giving us a call.","start_word":41,"end_word":48,"sentiment":"positive","sentiment_score":0.3804399073123932},{"text":"May I have your full name, please? Jay Latate. Thank you.","start_word":49,"end_word":59,"sentiment":"neutral","sentiment_score":0.1251794695854187},{"text":"Nice to have you in the line, miss Shay.","start_word":60,"end_word":68,"sentiment":"positive","sentiment_score":0.5335238575935364},{"text":"And your birthday, please? The 02/25/1997. Thank you. Just give me a minute or two. Let me just go over to your account. Okay? One moment. Going to the April.","start_word":69,"end_word":98,"sentiment":"neutral","sentiment_score":0.11207392066717148},{"text":"Thank you so much for patiently waiting on the line.","start_word":99,"end_word":108,"sentiment":"positive","sentiment_score":0.44643235206604},{"text":"That is correct, Jaya. Unfortunately, your services has been suspended due to the overdue invoice. How Actually, much? it's for June 1 invoice, June services, and then August. The total amount is $128.56. Okay. Can I pay that now, please? Oh, sure. You'll be using your Visa or your Mastercard. My Visa. Yes, sir. Hold on. Love you. Okay. I can So give you the card number now. oh, sure. One moment. Let me just go to the payment page, and then we will be processing two separate transactions. We'll do first your Can June we do and it now? then I just don't want money coming out of my account. okay. Bear with me. It's still loading. Alright. May Yes. I have your card number, please? It is 521729304203896 Thank seven. you. 5217293042038967. Yep. Thank It is you. the first It's the first twenty twenty nine. Thank you. 0129. Yep. And then 789. Jay And may I have the exact name as it appears on this card? Latique.","start_word":109,"end_word":277,"sentiment":"neutral","sentiment_score":0.007500789191617944},{"text":"Thank you.","start_word":278,"end_word":279,"sentiment":"positive","sentiment_score":0.5312711596488953},{"text":"And would you like to use this as well for your direct debit payment? Yeah. Okay.","start_word":280,"end_word":295,"sentiment":"neutral","sentiment_score":0.1964140832424164},{"text":"Thank you.","start_word":296,"end_word":297,"sentiment":"positive","sentiment_score":0.355636328458786},{"text":"Proceed. Would that be turned on ASAP? Yes.","start_word":298,"end_word":305,"sentiment":"neutral","sentiment_score":0.18386539816856384},{"text":"Once the payment has been successfully posted, we will endorse it to our tech team to have your services reinstated.","start_word":306,"end_word":325,"sentiment":"positive","sentiment_score":0.35327890515327454},{"text":"And I'm showing on here that you will be receiving a notification from your, Com App Bank or for from your phone. Please approve the transactions. Alright. I just did then. 59 Yep. dollars 46<unk>. Yeah. I just did. Okay? And I'm just waiting for it to get it approved on our end, and then we'll process the August invoice to have your account reinstated. Okay. K.","start_word":326,"end_word":394,"sentiment":"neutral","sentiment_score":0.1861618608236313},{"text":"That amount has been successfully done.","start_word":394,"end_word":400,"sentiment":"positive","sentiment_score":0.37366726994514465},{"text":"Let me do it again here. I have chickens in the back. Just putting your name again. Gia zero nine. And, Jay, may I have the code again, please? Have you done it? May I have the CVV code again, please? 789. Thank you. Almost done. 789. K. The notification has been sent to approve the $69.46. Bagel. Okay. Two payments have been successfully processed. Shay, I will go ahead and ask our tech team to reinstate your services. They will also send you a notification once it has been reinstated. Alright? Alright. And Would we'll that be set today? this card. Yeah. After this call, I will endorse it to our tech team, and then we will set your direct debit with this card. Alright.","start_word":400,"end_word":526,"sentiment":"neutral","sentiment_score":0.11119018495082857},{"text":"Thank you. Alright. Thank you so much. Have a good Bye. one, and be safe.","start_word":526,"end_word":541,"sentiment":"positive","sentiment_score":0.4641982913017273},{"text":"Bye bye. Bye. Yes.","start_word":541,"end_word":543,"sentiment":"neutral","sentiment_score":0.33458394805590314}],"average":{"sentiment":"neutral","sentiment_score":0.11772495063840575}}}}