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customer calls to confirm the availability of Microsoft Surface tablet and asks for stock of a tablet in Australia. The agent provides the SKU and confirms that they have 24 tablets in stock. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"I was just wanting to confirm if you've got some stock of a Microsoft Surface tablet, please. Sorry.","start_word":17,"end_word":34,"intents":[{"intent":"Confirm availability","confidence_score":0.14130919}]},{"text":"What I'll do is I will just quote my client, and I will do you have any in WA, or are they all over the Eastern States?","start_word":243,"end_word":269,"intents":[{"intent":"Quote client","confidence_score":0.04488833}]}]},"sentiments":{"segments":[{"text":"Welcome. Hello? Because hi. Hello? Hi. Can you hear me? Hi. Yep. I can hear you. Cool. I was just wanting to confirm if you've got some stock of a Microsoft Surface tablet, please. Sorry. Come again? I was just checking to see if you had stock of a Surface Pro. I can give you the SKU if that's easier. Yep. One sec. One sec. Thank you. What test are you? It's ZedForZuluFFor Freddie, b for bravo, dash zero zero zero one two. Zed. Hello? Zed, f for Freddie, b for bravo. Can you hear me? I can hear you. What's the first three letters you mentioned? Zed for Zulu, f for Freddie, b for bravo. Zed f b. Right? BForBravo, Yes. BForBravo. Correct? Dash000 Zero zero zero one two. 12. Are you currently on Correct. a portal? Surface Pro 11 e d I'm three on your 13 website. 5G. Okay. Okay. Okay. Yeah. I The got five you. GXElite. Yeah. But it's saying there's Excellent. a fair or lots it's a weird I don't I'm not sure it's accurate. Okay. I got you. Microsoft Surface Pro eleventh edition thirteen five g x Yeah. lite Yeah. platinum. Mhmm. Right. So do you wanna know the stock? Yeah. I need to know if you've got one in stock anywhere in Australia. One sec. One sec. Oh, yes. We have got, like, 24 in stock. You've got 24 of these in stock? Yep. Okay.","start_word":0,"end_word":241,"sentiment":"neutral","sentiment_score":0.017720062285661697},{"text":"Fabulous.","start_word":242,"end_word":242,"sentiment":"positive","sentiment_score":0.3822190463542938},{"text":"What I'll do is I will just quote my client, and I will do you have any in WA, or are they all over the Eastern States? Just so I can know just put some freight on there. It's in Sydney. Sydney. Okay. Yeah.","start_word":243,"end_word":286,"sentiment":"neutral","sentiment_score":0.09086208045482635},{"text":"That's no problem at all. Awesome. Thank you.","start_word":287,"end_word":294,"sentiment":"positive","sentiment_score":0.4296910762786865},{"text":"Yep. Alright. No worries.","start_word":295,"end_word":298,"sentiment":"neutral","sentiment_score":0.2156439572572708},{"text":"Thanks.","start_word":299,"end_word":299,"sentiment":"positive","sentiment_score":0.33571285009384155},{"text":"Bye.","start_word":300,"end_word":300,"sentiment":"neutral","sentiment_score":0.26556360721588135},{"text":"Thanks. Cheers.","start_word":301,"end_word":302,"sentiment":"positive","sentiment_score":0.42181044816970825},{"text":"Bye.","start_word":303,"end_word":303,"sentiment":"neutral","sentiment_score":0.2315760552883148}],"average":{"sentiment":"neutral","sentiment_score":0.04992011087521221}}}}