{"metadata":{"transaction_key":"deprecated","request_id":"01a0ac8d-aa51-7e70-82c8-986d806eae1e","sha256":"dc0aa87dd63a917977d1704e78b4c07c358854eaa904c08c0de2faf8f7c940a7","created":"2026-09-16T23:29:21.527Z","duration":8.783937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":50,"output_tokens":50},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":50,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"I've got CS Consulting Design. Please leave a message, and we'll get back to you.","confidence":0.9289551,"words":[{"word":"i've","start":3.1999998,"end":3.4399998,"confidence":0.76171875,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.11004430055618286},{"word":"got","start":3.4399998,"end":3.84,"confidence":0.9707031,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1411634385585785},{"word":"cs","start":3.84,"end":4.08,"confidence":0.17016602,"punctuated_word":"CS","sentiment":"neutral","sentiment_score":-0.10422995686531068},{"word":"consulting","start":4.08,"end":4.58,"confidence":0.7397461,"punctuated_word":"Consulting","sentiment":"neutral","sentiment_score":-0.17443230748176575},{"word":"design","start":4.7999997,"end":5.2799997,"confidence":0.9321289,"punctuated_word":"Design.","sentiment":"neutral","sentiment_score":-0.2265150547027588},{"word":"please","start":5.2799997,"end":5.6,"confidence":0.91748047,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.34694260358810425},{"word":"leave","start":5.6,"end":5.7599998,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.3229140639305115},{"word":"a","start":5.7599998,"end":5.8399997,"confidence":0.9873047,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.33720311522483826},{"word":"message","start":5.8399997,"end":6.16,"confidence":0.89575195,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.32902759313583374},{"word":"and","start":6.16,"end":6.3199997,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2741050124168396},{"word":"we'll","start":6.3199997,"end":6.56,"confidence":0.9289551,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.1001567840576172},{"word":"get","start":6.56,"end":6.7999997,"confidence":0.48706055,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1556115448474884},{"word":"back","start":6.7999997,"end":7.04,"confidence":0.94140625,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.19643019139766693},{"word":"to","start":7.04,"end":7.12,"confidence":0.6411133,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15652884542942047},{"word":"you","start":7.12,"end":7.62,"confidence":0.9333496,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.06879012286663055}],"paragraphs":{"transcript":"\nI've got CS Consulting Design. Please leave a message, and we'll get back to you.","paragraphs":[{"sentences":[{"text":"I've got CS Consulting Design.","start":3.1999998,"end":5.2799997,"sentiment":"neutral","sentiment_score":-0.15127701163291932},{"text":"Please leave a message, and we'll get back to you.","start":5.2799997,"end":7.62,"sentiment":"neutral","sentiment_score":-0.22877098768949508}],"sentiment":"neutral","sentiment_score":-0.20293966233730315,"num_words":15,"start":3.1999998,"end":7.62}]}}]},{"alternatives":[{"transcript":"Hi. You've called CS Consulting and Design. Please leave a message, and we will get back to you.","confidence":0.99902344,"words":[{"word":"hi","start":2.24,"end":2.48,"confidence":0.9946289,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03164491429924965},{"word":"you've","start":2.48,"end":2.6399999,"confidence":0.9343262,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.04923675209283829},{"word":"called","start":2.6399999,"end":2.96,"confidence":0.79003906,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.0920119285583496},{"word":"cs","start":2.96,"end":3.28,"confidence":0.89453125,"punctuated_word":"CS","sentiment":"neutral","sentiment_score":-0.05681956559419632},{"word":"consulting","start":3.28,"end":3.76,"confidence":0.9819336,"punctuated_word":"Consulting","sentiment":"neutral","sentiment_score":-0.1911972463130951},{"word":"and","start":3.76,"end":4.0,"confidence":0.77685547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.14614440500736237},{"word":"design","start":4.0,"end":4.48,"confidence":0.99902344,"punctuated_word":"Design.","sentiment":"neutral","sentiment_score":-0.1401747316122055},{"word":"please","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.21254870295524597},{"word":"leave","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.319813072681427},{"word":"a","start":4.88,"end":5.04,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.35193920135498047},{"word":"message","start":5.04,"end":5.3599997,"confidence":0.9238281,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.26465433835983276},{"word":"and","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.25009316205978394},{"word":"we","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3553953468799591},{"word":"will","start":5.68,"end":5.8399997,"confidence":0.99316406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.31727227568626404},{"word":"get","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.4348474144935608},{"word":"back","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"back","sentiment":"negative","sentiment_score":-0.3765716254711151},{"word":"to","start":6.16,"end":6.24,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22138261795043945},{"word":"you","start":6.24,"end":6.74,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.20316240191459656}],"paragraphs":{"transcript":"\nHi. You've called CS Consulting and Design. Please leave a message, and we will get back to you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.48,"sentiment":"neutral","sentiment_score":0.03164491429924965},{"text":"You've called CS Consulting and Design.","start":2.48,"end":4.48,"sentiment":"neutral","sentiment_score":-0.1125974381963412},{"text":"Please leave a message, and we will get back to you.","start":4.48,"end":6.74,"sentiment":"neutral","sentiment_score":-0.30069819634610956}],"sentiment":"neutral","sentiment_score":-0.21953443748255572,"num_words":18,"start":2.24,"end":6.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called CS\n\nChannel 0: I've\n\nChannel 1: Consulting\n\nChannel 0: got\n\nChannel 1: and\n\nChannel 0: CS\n\nChannel 1: Design.\n\nChannel 0: Consulting\n\nChannel 1: Please leave\n\nChannel 0: Design.\n\nChannel 1: a message,\n\nChannel 0: Please\n\nChannel 1: and we\n\nChannel 0: leave\n\nChannel 1: will\n\nChannel 0: a\n\nChannel 1: get\n\nChannel 0: message,\n\nChannel 1: back to\n\nChannel 0: and\n\nChannel 1: you.\n\nChannel 0: we'll get back to you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.48,"sentiment":"neutral","sentiment_score":0.03164491429924965},{"text":"You've called CS","start":2.48,"end":3.28,"sentiment":"neutral","sentiment_score":-0.06602274874846141}],"sentiment":"neutral","sentiment_score":-0.04160583298653364,"channel":1,"num_words":4,"start":2.24,"end":3.28},{"sentences":[{"text":"I've","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":-0.11004430055618286}],"sentiment":"neutral","sentiment_score":-0.11004430055618286,"channel":0,"num_words":1,"start":3.1999998,"end":3.4399998},{"sentences":[{"text":"Consulting","start":3.28,"end":3.76,"sentiment":"neutral","sentiment_score":-0.1911972463130951}],"sentiment":"neutral","sentiment_score":-0.1911972463130951,"channel":1,"num_words":1,"start":3.28,"end":3.76},{"sentences":[{"text":"got","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":-0.1411634385585785}],"sentiment":"neutral","sentiment_score":-0.1411634385585785,"channel":0,"num_words":1,"start":3.4399998,"end":3.84},{"sentences":[{"text":"and","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":-0.14614440500736237}],"sentiment":"neutral","sentiment_score":-0.14614440500736237,"channel":1,"num_words":1,"start":3.76,"end":4.0},{"sentences":[{"text":"CS","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":-0.10422995686531068}],"sentiment":"neutral","sentiment_score":-0.10422995686531068,"channel":0,"num_words":1,"start":3.84,"end":4.08},{"sentences":[{"text":"Design.","start":4.0,"end":4.48,"sentiment":"neutral","sentiment_score":-0.1401747316122055}],"sentiment":"neutral","sentiment_score":-0.1401747316122055,"channel":1,"num_words":1,"start":4.0,"end":4.48},{"sentences":[{"text":"Consulting","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":-0.17443230748176575}],"sentiment":"neutral","sentiment_score":-0.17443230748176575,"channel":0,"num_words":1,"start":4.08,"end":4.58},{"sentences":[{"text":"Please leave","start":4.48,"end":4.88,"sentiment":"neutral","sentiment_score":-0.2661808878183365}],"sentiment":"neutral","sentiment_score":-0.2661808878183365,"channel":1,"num_words":2,"start":4.48,"end":4.88},{"sentences":[{"text":"Design.","start":4.7999997,"end":5.2799997,"sentiment":"neutral","sentiment_score":-0.2265150547027588}],"sentiment":"neutral","sentiment_score":-0.2265150547027588,"channel":0,"num_words":1,"start":4.7999997,"end":5.2799997},{"sentences":[{"text":"a message,","start":4.88,"end":5.3599997,"sentiment":"neutral","sentiment_score":-0.3082967698574066}],"sentiment":"neutral","sentiment_score":-0.3082967698574066,"channel":1,"num_words":2,"start":4.88,"end":5.3599997},{"sentences":[{"text":"Please","start":5.2799997,"end":5.6,"sentiment":"negative","sentiment_score":-0.34694260358810425}],"sentiment":"negative","sentiment_score":-0.34694260358810425,"channel":0,"num_words":1,"start":5.2799997,"end":5.6},{"sentences":[{"text":"and we","start":5.3599997,"end":5.68,"sentiment":"neutral","sentiment_score":-0.3027442544698715}],"sentiment":"neutral","sentiment_score":-0.3027442544698715,"channel":1,"num_words":2,"start":5.3599997,"end":5.68},{"sentences":[{"text":"leave","start":5.6,"end":5.7599998,"sentiment":"neutral","sentiment_score":-0.3229140639305115}],"sentiment":"neutral","sentiment_score":-0.3229140639305115,"channel":0,"num_words":1,"start":5.6,"end":5.7599998},{"sentences":[{"text":"will","start":5.68,"end":5.8399997,"sentiment":"neutral","sentiment_score":-0.31727227568626404}],"sentiment":"neutral","sentiment_score":-0.31727227568626404,"channel":1,"num_words":1,"start":5.68,"end":5.8399997},{"sentences":[{"text":"a","start":5.7599998,"end":5.8399997,"sentiment":"negative","sentiment_score":-0.33720311522483826}],"sentiment":"negative","sentiment_score":-0.33720311522483826,"channel":0,"num_words":1,"start":5.7599998,"end":5.8399997},{"sentences":[{"text":"get","start":5.8399997,"end":6.0,"sentiment":"negative","sentiment_score":-0.4348474144935608}],"sentiment":"negative","sentiment_score":-0.4348474144935608,"channel":1,"num_words":1,"start":5.8399997,"end":6.0},{"sentences":[{"text":"message,","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":-0.32902759313583374}],"sentiment":"neutral","sentiment_score":-0.32902759313583374,"channel":0,"num_words":1,"start":5.8399997,"end":6.16},{"sentences":[{"text":"back to","start":6.0,"end":6.24,"sentiment":"neutral","sentiment_score":-0.2989771217107773}],"sentiment":"neutral","sentiment_score":-0.2989771217107773,"channel":1,"num_words":2,"start":6.0,"end":6.24},{"sentences":[{"text":"and","start":6.16,"end":6.3199997,"sentiment":"neutral","sentiment_score":-0.2741050124168396}],"sentiment":"neutral","sentiment_score":-0.2741050124168396,"channel":0,"num_words":1,"start":6.16,"end":6.3199997},{"sentences":[{"text":"you.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":-0.20316240191459656}],"sentiment":"neutral","sentiment_score":-0.20316240191459656,"channel":1,"num_words":1,"start":6.24,"end":6.74},{"sentences":[{"text":"we'll get back to you.","start":6.3199997,"end":7.62,"sentiment":"neutral","sentiment_score":-0.13550349771976472}],"sentiment":"neutral","sentiment_score":-0.13550349771976472,"channel":0,"num_words":5,"start":6.3199997,"end":7.62}]},"summary":{"result":"success","short":"Hi. You've called CS I've Consulting got and CS Design. Consulting Please Design. leave a message, Please and we leave will a message, get back and to you. we'll get back to you."},"intents":{"segments":[{"text":"we'll get back to you.","start_word":28,"end_word":32,"intents":[{"intent":"Leave message","confidence_score":0.4612123}]}]},"sentiments":{"segments":[{"text":"Hi. You've called CS I've Consulting got and CS Design. Consulting Please Design. leave a message, Please and we leave will a message, get back and to you. we'll get back to you.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":-0.19251567125320437}],"average":{"sentiment":"neutral","sentiment_score":-0.19251567840576173}}}}