{"metadata":{"transaction_key":"deprecated","request_id":"019fb59e-3fb2-7d03-b26e-340a8234882d","sha256":"b029acf9d2bda8d38e58bb992eb599e0e9edce17bbcfc1a3b34d2fb8ffdefe81","created":"2026-07-31T00:41:15.944Z","duration":5.5439377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Arlene. I'm sorry I'm not available to take your call at the moment. Please leave your name and numb","confidence":0.99902344,"words":[{"word":"hi","start":0.64,"end":0.88,"confidence":0.9946289,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0732220709323883},{"word":"this","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05510566383600235},{"word":"is","start":1.04,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07032738626003265},{"word":"arlene","start":1.1999999,"end":1.5999999,"confidence":0.8112793,"punctuated_word":"Arlene.","sentiment":"neutral","sentiment_score":0.06421642005443573},{"word":"i'm","start":1.5999999,"end":1.68,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.422287791967392},{"word":"sorry","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.4926892817020416},{"word":"i'm","start":1.92,"end":2.08,"confidence":0.91186523,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6629468202590942},{"word":"not","start":2.08,"end":2.32,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6914623379707336},{"word":"available","start":2.32,"end":2.72,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.6742791533470154},{"word":"to","start":2.72,"end":2.8799999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6623179912567139},{"word":"take","start":2.8799999,"end":3.12,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6745418906211853},{"word":"your","start":3.12,"end":3.28,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5920872092247009},{"word":"call","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5702195167541504},{"word":"at","start":3.52,"end":3.6,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6249232292175293},{"word":"the","start":3.6,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5651066303253174},{"word":"moment","start":3.6799998,"end":4.18,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5200218558311462},{"word":"please","start":4.3199997,"end":4.64,"confidence":0.9951172,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5659324526786804},{"word":"leave","start":4.64,"end":4.88,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.47306281328201294},{"word":"your","start":4.88,"end":5.04,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5625251531600952},{"word":"name","start":5.04,"end":5.12,"confidence":0.99902344,"punctuated_word":"name","sentiment":"negative","sentiment_score":-0.674360454082489},{"word":"and","start":5.12,"end":5.2799997,"confidence":0.9741211,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.8010220527648926},{"word":"numb","start":5.2799997,"end":5.5439377,"confidence":0.44140625,"punctuated_word":"numb","sentiment":"negative","sentiment_score":-0.5129192471504211}],"paragraphs":{"transcript":"\nHi. This is Arlene. I'm sorry I'm not available to take your call at the moment. Please leave your name and numb","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.88,"sentiment":"neutral","sentiment_score":0.0732220709323883},{"text":"This is Arlene.","start":0.88,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.0632164900501569},{"text":"I'm sorry I'm not available to take your call at the moment.","start":1.5999999,"end":4.18,"sentiment":"negative","sentiment_score":-0.596073642373085},{"text":"Please leave your name and numb","start":4.3199997,"end":5.5439377,"sentiment":"negative","sentiment_score":-0.5983036955197653}],"sentiment":"negative","sentiment_score":-0.4763561063869433,"num_words":22,"start":0.64,"end":5.5439377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Arlene. I'm sorry I'm not available to take your call at the moment. Please leave your name and numb","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.88,"sentiment":"neutral","sentiment_score":0.0732220709323883},{"text":"This is Arlene.","start":0.88,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.0632164900501569},{"text":"I'm sorry I'm not available to take your call at the moment.","start":1.5999999,"end":4.18,"sentiment":"negative","sentiment_score":-0.596073642373085},{"text":"Please leave your name and numb","start":4.3199997,"end":5.5439377,"sentiment":"negative","sentiment_score":-0.5983036955197653}],"sentiment":"negative","sentiment_score":-0.4763561063869433,"channel":1,"num_words":22,"start":0.64,"end":5.5439377}]},"summary":{"result":"success","short":"Hi. This is Arlene. I'm sorry I'm not available to take your call at the moment. Please leave your name and numb"},"intents":{"segments":[{"text":"I'm sorry I'm not available to take your call at the moment.","start_word":4,"end_word":15,"intents":[{"intent":"Inform unavailability","confidence_score":0.06277717},{"intent":"Request name","confidence_score":0.5462022},{"intent":"Request numbness","confidence_score":0.16409194}]}]},"sentiments":{"segments":[{"text":"Hi. This is Arlene.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06636092066764832},{"text":"I'm sorry I'm not available to take your call at the moment. Please leave your name and numb","start_word":4,"end_word":21,"sentiment":"negative","sentiment_score":-0.5981988906860352}],"average":{"sentiment":"negative","sentiment_score":-0.45282644033432007}}}}