{"metadata":{"transaction_key":"deprecated","request_id":"01a0e532-bee2-7d03-94f0-0b8919ca0491","sha256":"89a70db3a4a81ffc6037469edf4ae939612d3a1700b092706214310fd11787b6","created":"2026-09-27T23:28:24.318Z","duration":30.527937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":50,"output_tokens":50},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":50,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.96240234,"words":[{"word":"ronald","start":7.52,"end":8.02,"confidence":0.96240234,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.12059278786182404}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.12059278786182404}],"sentiment":"neutral","sentiment_score":0.12059278786182404,"num_words":1,"start":7.52,"end":8.02}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. They said, send more information. You can leave a message after the tone.","confidence":1.0,"words":[{"word":"hi","start":1.1999999,"end":1.5999999,"confidence":0.75561523,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0792090967297554},{"word":"if","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03285522013902664},{"word":"you","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.003491949290037155},{"word":"record","start":2.0,"end":2.3999999,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0003141723573207855},{"word":"your","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.004121340811252594},{"word":"name","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.018235869705677032},{"word":"and","start":2.8799999,"end":3.12,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.000962093472480774},{"word":"reason","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.02438360825181007},{"word":"for","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.016747187823057175},{"word":"calling","start":3.6,"end":4.1,"confidence":0.99853516,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.02483827993273735},{"word":"i'll","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.010258784517645836},{"word":"see","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.022243905812501907},{"word":"if","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.009926365688443184},{"word":"this","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0017217881977558136},{"word":"person","start":4.96,"end":5.3599997,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.003980234265327454},{"word":"is","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.004708714783191681},{"word":"available","start":5.6,"end":6.1,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.007095342501997948},{"word":"thanks","start":15.795,"end":16.295,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6227350831031799},{"word":"please","start":16.435,"end":16.835001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.032171353697776794},{"word":"stay","start":16.835001,"end":17.155,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.05406412482261658},{"word":"on","start":17.155,"end":17.315,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07821314036846161},{"word":"the","start":17.315,"end":17.475,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2053588181734085},{"word":"line","start":17.475,"end":17.975,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.21705597639083865},{"word":"they","start":25.315,"end":25.555,"confidence":0.8598633,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.21258644759655},{"word":"said","start":25.555,"end":26.055,"confidence":0.8234863,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.16771958768367767},{"word":"send","start":26.195,"end":26.435001,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.25241363048553467},{"word":"more","start":26.435001,"end":26.595001,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.178755521774292},{"word":"information","start":26.595001,"end":27.095001,"confidence":0.99853516,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":-0.16491082310676575},{"word":"you","start":27.635,"end":27.795,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.15257711708545685},{"word":"can","start":27.795,"end":28.035,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.11564667522907256},{"word":"leave","start":28.035,"end":28.195,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.168545663356781},{"word":"a","start":28.195,"end":28.275,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1382606327533722},{"word":"message","start":28.275,"end":28.755001,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.1841596812009811},{"word":"after","start":28.755001,"end":29.075,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.10168513655662537},{"word":"the","start":29.075,"end":29.235,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12753137946128845},{"word":"tone","start":29.235,"end":29.735,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.08402629941701889}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. They said, send more information.\n\nYou can leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.0792090967297554},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.5999999,"end":6.1,"sentiment":"neutral","sentiment_score":0.00028093496803194284},{"text":"Thanks.","start":15.795,"end":16.295,"sentiment":"positive","sentiment_score":0.6227350831031799},{"text":"Please stay on the line.","start":16.435,"end":17.975,"sentiment":"neutral","sentiment_score":0.10450414121150971},{"text":"They said, send more information.","start":25.315,"end":27.095001,"sentiment":"neutral","sentiment_score":-0.195277202129364}],"sentiment":"neutral","sentiment_score":0.009020494097577674,"num_words":28,"start":1.1999999,"end":27.095001},{"sentences":[{"text":"You can leave a message after the tone.","start":27.635,"end":29.735,"sentiment":"neutral","sentiment_score":-0.13405407313257456}],"sentiment":"neutral","sentiment_score":-0.13405407313257456,"num_words":8,"start":27.635,"end":29.735}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. They said, send more information. You can leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.0792090967297554},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.5999999,"end":6.1,"sentiment":"neutral","sentiment_score":0.00028093496803194284}],"sentiment":"neutral","sentiment_score":0.004923768012839205,"channel":1,"num_words":17,"start":1.1999999,"end":6.1},{"sentences":[{"text":"Ronald.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.12059278786182404}],"sentiment":"neutral","sentiment_score":0.12059278786182404,"channel":0,"num_words":1,"start":7.52,"end":8.02},{"sentences":[{"text":"Thanks.","start":15.795,"end":16.295,"sentiment":"positive","sentiment_score":0.6227350831031799},{"text":"Please stay on the line.","start":16.435,"end":17.975,"sentiment":"neutral","sentiment_score":0.10450414121150971},{"text":"They said, send more information.","start":25.315,"end":27.095001,"sentiment":"neutral","sentiment_score":-0.195277202129364},{"text":"You can leave a message after the tone.","start":27.635,"end":29.735,"sentiment":"neutral","sentiment_score":-0.13405407313257456}],"sentiment":"neutral","sentiment_score":-0.04755593718666779,"channel":1,"num_words":19,"start":15.795,"end":29.735}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. They said, send more information. You can leave a message after the tone."},"intents":{"segments":[{"text":"You can leave a message after the tone.","start_word":29,"end_word":36,"intents":[{"intent":"Record caller information","confidence_score":0.08460296}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.016671989113092422},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.6227350831031799},{"text":"Please stay on the line. They said, send more information. You can leave a message after the tone.","start_word":19,"end_word":36,"sentiment":"neutral","sentiment_score":-0.08431945741176605}],"average":{"sentiment":"neutral","sentiment_score":-0.00554155170917511}}}}