{"metadata":{"transaction_key":"deprecated","request_id":"01a0fb61-04ac-7b91-8a89-8bad29675a4c","sha256":"406f54dee6a7a06e7cb02ccc28b54da923e02f608c65243f2aba0b8b038fca2a","created":"2026-10-02T06:50:36.095Z","duration":32.039936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":141,"output_tokens":52},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":161,"output_tokens":161},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":161,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Hey, Dan. How are you going? This is just Daniel also from Suburb Staff. I was just calling to check-in. Yeah. Good, mate. No. That's all good, mate. When was a better time for me to get in touch for a quick chat? Alright. No worries, man. No worries, mate. Thanks, man.","confidence":0.9741211,"words":[{"word":"hey","start":2.6399999,"end":2.8799999,"confidence":0.7414551,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.13598433136940002},{"word":"dan","start":2.8799999,"end":3.12,"confidence":0.92822266,"punctuated_word":"Dan.","sentiment":"neutral","sentiment_score":0.2106821835041046},{"word":"how","start":3.12,"end":3.28,"confidence":0.9941406,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2729898989200592},{"word":"are","start":3.28,"end":3.36,"confidence":0.5488281,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.240327388048172},{"word":"you","start":3.36,"end":3.4399998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25278961658477783},{"word":"going","start":3.4399998,"end":3.9399998,"confidence":0.79418945,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.2675168812274933},{"word":"this","start":6.7999997,"end":7.12,"confidence":0.65283203,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03661339357495308},{"word":"is","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03413598984479904},{"word":"just","start":7.2799997,"end":7.52,"confidence":0.98291016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.048663511872291565},{"word":"daniel","start":7.52,"end":8.0,"confidence":0.97509766,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.03529203683137894},{"word":"also","start":8.0,"end":8.32,"confidence":0.34399414,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.03667116537690163},{"word":"from","start":8.32,"end":8.639999,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.061788566410541534},{"word":"suburb","start":8.639999,"end":9.04,"confidence":0.57385254,"punctuated_word":"Suburb","sentiment":"neutral","sentiment_score":0.08273040503263474},{"word":"staff","start":9.04,"end":9.36,"confidence":0.67736816,"punctuated_word":"Staff.","sentiment":"neutral","sentiment_score":0.09094157069921494},{"word":"i","start":9.36,"end":9.44,"confidence":0.82128906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.055472712963819504},{"word":"was","start":9.44,"end":9.5199995,"confidence":0.90283203,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04056756943464279},{"word":"just","start":9.5199995,"end":9.76,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.050039321184158325},{"word":"calling","start":9.76,"end":10.08,"confidence":0.99609375,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.040069639682769775},{"word":"to","start":10.08,"end":10.16,"confidence":0.90478516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.061410777270793915},{"word":"check-in","start":10.16,"end":10.66,"confidence":0.99902344,"punctuated_word":"check-in.","sentiment":"neutral","sentiment_score":0.0716731995344162},{"word":"yeah","start":13.035,"end":13.275,"confidence":0.9108887,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1473318487405777},{"word":"good","start":13.275,"end":13.435,"confidence":0.75634766,"punctuated_word":"Good,","sentiment":"negative","sentiment_score":-0.425451785326004},{"word":"mate","start":13.435,"end":13.935,"confidence":0.8840332,"punctuated_word":"mate.","sentiment":"negative","sentiment_score":-0.48732680082321167},{"word":"no","start":19.275,"end":19.515,"confidence":0.78149414,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.158418670296669},{"word":"that's","start":19.515,"end":19.755001,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04338809475302696},{"word":"all","start":19.755001,"end":19.915,"confidence":0.9902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1177596002817154},{"word":"good","start":19.915,"end":20.075,"confidence":0.88134766,"punctuated_word":"good,","sentiment":"neutral","sentiment_score":0.04144863784313202},{"word":"mate","start":20.075,"end":20.395,"confidence":0.90966797,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.09514879435300828},{"word":"when","start":20.395,"end":20.635,"confidence":0.99609375,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.05572993308305741},{"word":"was","start":20.635,"end":20.795,"confidence":0.9741211,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0434689074754715},{"word":"a","start":20.795,"end":20.955,"confidence":0.6484375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02992028370499611},{"word":"better","start":20.955,"end":21.195,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.004645116627216339},{"word":"time","start":21.195,"end":21.435,"confidence":0.99609375,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.05173136293888092},{"word":"for","start":21.435,"end":21.515,"confidence":0.98535156,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.007613144814968109},{"word":"me","start":21.515,"end":21.675,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01193157583475113},{"word":"to","start":21.675,"end":22.175,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004665859043598175},{"word":"get","start":22.314999,"end":22.474998,"confidence":0.9941406,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.00008986145257949829},{"word":"in","start":22.474998,"end":22.715,"confidence":0.9892578,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.011190921068191528},{"word":"touch","start":22.715,"end":22.955,"confidence":0.9970703,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.031442176550626755},{"word":"for","start":22.955,"end":23.035,"confidence":0.91845703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.022615261375904083},{"word":"a","start":23.035,"end":23.115,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.003262709826231003},{"word":"quick","start":23.115,"end":23.355,"confidence":0.9980469,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.012424252927303314},{"word":"chat","start":23.355,"end":23.624937,"confidence":0.9880371,"punctuated_word":"chat?","sentiment":"neutral","sentiment_score":0.03765425831079483},{"word":"alright","start":26.824936,"end":27.064938,"confidence":0.83251953,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10811006277799606},{"word":"no","start":27.064938,"end":27.224937,"confidence":0.9970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.13464270532131195},{"word":"worries","start":27.224937,"end":27.624937,"confidence":0.8330078,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.17744439840316772},{"word":"man","start":27.624937,"end":28.124937,"confidence":0.94091797,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.20635934174060824},{"word":"no","start":29.704937,"end":29.864937,"confidence":0.9375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.13325762748718262},{"word":"worries","start":29.864937,"end":30.184937,"confidence":0.9926758,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.14196334779262543},{"word":"mate","start":30.184937,"end":30.684937,"confidence":0.8964844,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.13626980781555176},{"word":"thanks","start":30.744938,"end":30.984936,"confidence":0.6121826,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.4098931550979614},{"word":"man","start":30.984936,"end":31.484936,"confidence":0.9597168,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.2260511815547943}],"paragraphs":{"transcript":"\nHey, Dan. How are you going? This is just Daniel also from Suburb Staff. I was just calling to check-in. Yeah.\n\nGood, mate. No. That's all good, mate. When was a better time for me to get in touch for a quick chat? Alright.\n\nNo worries, man. No worries, mate. Thanks, man.","paragraphs":[{"sentences":[{"text":"Hey, Dan.","start":2.6399999,"end":3.12,"sentiment":"neutral","sentiment_score":0.17333325743675232},{"text":"How are you going?","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2584059461951256},{"text":"This is just Daniel also from Suburb Staff.","start":6.7999997,"end":9.36,"sentiment":"neutral","sentiment_score":0.05335457995533943},{"text":"I was just calling to check-in.","start":9.36,"end":10.66,"sentiment":"neutral","sentiment_score":0.05320553667843342},{"text":"Yeah.","start":13.035,"end":13.275,"sentiment":"neutral","sentiment_score":-0.1473318487405777}],"sentiment":"neutral","sentiment_score":0.09423944336317834,"num_words":21,"start":2.6399999,"end":13.275},{"sentences":[{"text":"Good, mate.","start":13.275,"end":13.935,"sentiment":"negative","sentiment_score":-0.45638929307460785},{"text":"No.","start":19.275,"end":19.515,"sentiment":"neutral","sentiment_score":-0.158418670296669},{"text":"That's all good, mate.","start":19.515,"end":20.395,"sentiment":"neutral","sentiment_score":0.07443628180772066},{"text":"When was a better time for me to get in touch for a quick chat?","start":20.395,"end":23.624937,"sentiment":"neutral","sentiment_score":0.020203902075688045},{"text":"Alright.","start":26.824936,"end":27.064938,"sentiment":"neutral","sentiment_score":0.10811006277799606}],"sentiment":"neutral","sentiment_score":-0.015751458056595013,"num_words":23,"start":13.275,"end":27.064938},{"sentences":[{"text":"No worries, man.","start":27.064938,"end":28.124937,"sentiment":"neutral","sentiment_score":0.17281548182169595},{"text":"No worries, mate.","start":29.704937,"end":30.684937,"sentiment":"neutral","sentiment_score":0.13716359436511993},{"text":"Thanks, man.","start":30.744938,"end":31.484936,"sentiment":"neutral","sentiment_score":0.31797216832637787}],"sentiment":"neutral","sentiment_score":0.19573519565165043,"num_words":8,"start":27.064938,"end":31.484936}]}}]},{"alternatives":[{"transcript":"Hello? Daniel speaking. Good. Thank you. Who am I speaking to? Yeah. How you going, mate? I can't speak. Thank you for ringing and and following up. I just can't speak at the moment. Sorry, mate. Next week at some point, mate. Cheers then. Thanks, mate. Bye.","confidence":0.9921875,"words":[{"word":"hello","start":0.24,"end":0.71999997,"confidence":0.7495117,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.018468644469976425},{"word":"daniel","start":0.71999997,"end":1.04,"confidence":0.9790039,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.018012799322605133},{"word":"speaking","start":1.04,"end":1.54,"confidence":0.98657227,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.029520463198423386},{"word":"good","start":4.08,"end":4.4,"confidence":0.96899414,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5187222361564636},{"word":"thank","start":4.4,"end":4.64,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5505738854408264},{"word":"you","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.37269824743270874},{"word":"who","start":5.2,"end":5.44,"confidence":0.9921875,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":0.040591198951005936},{"word":"am","start":5.44,"end":5.52,"confidence":0.99902344,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.04164011403918266},{"word":"i","start":5.52,"end":5.6,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.056440334767103195},{"word":"speaking","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.06610491871833801},{"word":"to","start":5.92,"end":6.42,"confidence":0.9975586,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.06834911555051804},{"word":"yeah","start":11.12,"end":11.44,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0813271701335907},{"word":"how","start":11.44,"end":11.679999,"confidence":0.6928711,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.13231924176216123},{"word":"you","start":11.679999,"end":11.84,"confidence":0.7285156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.094473697245121},{"word":"going","start":11.84,"end":12.08,"confidence":0.82714844,"punctuated_word":"going,","sentiment":"neutral","sentiment_score":0.09211257100105286},{"word":"mate","start":12.08,"end":12.345,"confidence":0.9868164,"punctuated_word":"mate?","sentiment":"neutral","sentiment_score":0.07515326142311096},{"word":"i","start":13.065001,"end":13.225,"confidence":0.98535156,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4615270793437958},{"word":"can't","start":13.225,"end":13.625,"confidence":0.99560547,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.46451401710510254},{"word":"speak","start":13.625,"end":14.125,"confidence":0.75146484,"punctuated_word":"speak.","sentiment":"neutral","sentiment_score":-0.2235766649246216},{"word":"thank","start":14.425,"end":14.745,"confidence":0.46240234,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.013670146465301514},{"word":"you","start":14.745,"end":14.905001,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0563034862279892},{"word":"for","start":14.905001,"end":15.225,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.000015482306480407715},{"word":"ringing","start":15.225,"end":15.545,"confidence":0.9941406,"punctuated_word":"ringing","sentiment":"neutral","sentiment_score":0.03806003928184509},{"word":"and","start":15.545,"end":15.785,"confidence":0.75097656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0911107063293457},{"word":"and","start":15.785,"end":16.025,"confidence":0.97509766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07273618876934052},{"word":"following","start":16.025,"end":16.345001,"confidence":0.99902344,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.09021976590156557},{"word":"up","start":16.345001,"end":16.505001,"confidence":0.9772949,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.040578775107860565},{"word":"i","start":16.505001,"end":16.585,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3569810390472412},{"word":"just","start":16.585,"end":16.745,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.3305836021900177},{"word":"can't","start":16.745,"end":16.905,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.3326904773712158},{"word":"speak","start":16.905,"end":17.145,"confidence":1.0,"punctuated_word":"speak","sentiment":"negative","sentiment_score":-0.33525699377059937},{"word":"at","start":17.145,"end":17.305,"confidence":0.9941406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.29264047741889954},{"word":"the","start":17.305,"end":17.385,"confidence":0.98095703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.369688481092453},{"word":"moment","start":17.385,"end":17.625,"confidence":0.9916992,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.29854846000671387},{"word":"sorry","start":17.625,"end":17.865,"confidence":0.9926758,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.2363988757133484},{"word":"mate","start":17.865,"end":18.365,"confidence":0.9921875,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.15461544692516327},{"word":"next","start":23.945,"end":24.265,"confidence":0.96435547,"punctuated_word":"Next","sentiment":"neutral","sentiment_score":0.01548309251666069},{"word":"week","start":24.265,"end":24.505001,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.012210862711071968},{"word":"at","start":24.505001,"end":24.665,"confidence":0.9038086,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.001993943005800247},{"word":"some","start":24.665,"end":24.825,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.0007671117782592773},{"word":"point","start":24.825,"end":25.064999,"confidence":0.9970703,"punctuated_word":"point,","sentiment":"neutral","sentiment_score":0.01474829949438572},{"word":"mate","start":25.064999,"end":25.424875,"confidence":0.9885254,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.02537839114665985},{"word":"cheers","start":27.984875,"end":28.384876,"confidence":0.75097656,"punctuated_word":"Cheers","sentiment":"neutral","sentiment_score":0.3230806291103363},{"word":"then","start":28.384876,"end":28.624874,"confidence":0.96972656,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.3123510479927063},{"word":"thanks","start":28.624874,"end":28.864876,"confidence":0.9946289,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.4440250396728515},{"word":"mate","start":28.864876,"end":29.364876,"confidence":0.99365234,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.32731127738952637},{"word":"bye","start":30.704876,"end":31.204876,"confidence":0.9304199,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1858109086751938}],"paragraphs":{"transcript":"\nHello? Daniel speaking. Good. Thank you. Who am I speaking to?\n\nYeah. How you going, mate? I can't speak. Thank you for ringing and and following up. I just can't speak at the moment.\n\nSorry, mate. Next week at some point, mate. Cheers then. Thanks, mate. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.018468644469976425},{"text":"Daniel speaking.","start":0.71999997,"end":1.54,"sentiment":"neutral","sentiment_score":0.02376663126051426},{"text":"Good.","start":4.08,"end":4.4,"sentiment":"positive","sentiment_score":0.5187222361564636},{"text":"Thank you.","start":4.4,"end":5.14,"sentiment":"positive","sentiment_score":0.4616360664367676},{"text":"Who am I speaking to?","start":5.2,"end":6.42,"sentiment":"neutral","sentiment_score":0.05462513640522957}],"sentiment":"neutral","sentiment_score":0.1619201780042865,"num_words":11,"start":0.24,"end":6.42},{"sentences":[{"text":"Yeah.","start":11.12,"end":11.44,"sentiment":"neutral","sentiment_score":0.0813271701335907},{"text":"How you going, mate?","start":11.44,"end":12.345,"sentiment":"neutral","sentiment_score":0.09851469285786152},{"text":"I can't speak.","start":13.065001,"end":14.125,"sentiment":"negative","sentiment_score":-0.38320592045783997},{"text":"Thank you for ringing and and following up.","start":14.425,"end":16.505001,"sentiment":"neutral","sentiment_score":0.03625708166509867},{"text":"I just can't speak at the moment.","start":16.505001,"end":17.625,"sentiment":"neutral","sentiment_score":-0.33091279012816294}],"sentiment":"neutral","sentiment_score":-0.11741585640803627,"num_words":23,"start":11.12,"end":17.625},{"sentences":[{"text":"Sorry, mate.","start":17.625,"end":18.365,"sentiment":"neutral","sentiment_score":-0.19550716131925583},{"text":"Next week at some point, mate.","start":23.945,"end":25.424875,"sentiment":"neutral","sentiment_score":0.01176361677547296},{"text":"Cheers then.","start":27.984875,"end":28.624874,"sentiment":"neutral","sentiment_score":0.3177158385515213},{"text":"Thanks, mate.","start":28.624874,"end":29.364876,"sentiment":"positive","sentiment_score":0.38566815853118896},{"text":"Bye.","start":30.704876,"end":31.204876,"sentiment":"neutral","sentiment_score":0.1858109086751938}],"sentiment":"neutral","sentiment_score":0.0978574062196108,"num_words":13,"start":17.625,"end":31.204876}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Daniel speaking.\n\nChannel 0: Hey, Dan. How are you going?\n\nChannel 1: Good. Thank you. Who am I speaking to?\n\nChannel 0: This is just Daniel also from Suburb Staff. I was just calling to check-in.\n\nChannel 1: Yeah. How you going, mate?\n\nChannel 0: Yeah.\n\nChannel 1: I can't\n\nChannel 0: Good, mate.\n\nChannel 1: speak. Thank you for ringing and and following up. I just can't speak at the moment. Sorry, mate.\n\nChannel 0: No. That's all good, mate. When was a better time for me to get in touch for a quick chat?\n\nChannel 1: Next week at some point, mate.\n\nChannel 0: Alright. No worries, man.\n\nChannel 1: Cheers then. Thanks, mate.\n\nChannel 0: No worries, mate.\n\nChannel 1: Bye.\n\nChannel 0: Thanks, man.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.018468644469976425},{"text":"Daniel speaking.","start":0.71999997,"end":1.54,"sentiment":"neutral","sentiment_score":0.02376663126051426}],"sentiment":"neutral","sentiment_score":0.022000635663668316,"channel":1,"num_words":3,"start":0.24,"end":1.54},{"sentences":[{"text":"Hey, Dan.","start":2.6399999,"end":3.12,"sentiment":"neutral","sentiment_score":0.17333325743675232},{"text":"How are you going?","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2584059461951256}],"sentiment":"neutral","sentiment_score":0.23004838327566782,"channel":0,"num_words":6,"start":2.6399999,"end":3.9399998},{"sentences":[{"text":"Good.","start":4.08,"end":4.4,"sentiment":"positive","sentiment_score":0.5187222361564636},{"text":"Thank you.","start":4.4,"end":5.14,"sentiment":"positive","sentiment_score":0.4616360664367676},{"text":"Who am I speaking to?","start":5.2,"end":6.42,"sentiment":"neutral","sentiment_score":0.05462513640522957}],"sentiment":"neutral","sentiment_score":0.21439000638201833,"channel":1,"num_words":8,"start":4.08,"end":6.42},{"sentences":[{"text":"This is just Daniel also from Suburb Staff.","start":6.7999997,"end":9.36,"sentiment":"neutral","sentiment_score":0.05335457995533943},{"text":"I was just calling to check-in.","start":9.36,"end":10.66,"sentiment":"neutral","sentiment_score":0.05320553667843342}],"sentiment":"neutral","sentiment_score":0.053290704265236855,"channel":0,"num_words":14,"start":6.7999997,"end":10.66},{"sentences":[{"text":"Yeah.","start":11.12,"end":11.44,"sentiment":"neutral","sentiment_score":0.0813271701335907},{"text":"How you going, mate?","start":11.44,"end":12.345,"sentiment":"neutral","sentiment_score":0.09851469285786152}],"sentiment":"neutral","sentiment_score":0.09507718831300735,"channel":1,"num_words":5,"start":11.12,"end":12.345},{"sentences":[{"text":"Yeah.","start":13.035,"end":13.275,"sentiment":"neutral","sentiment_score":-0.1473318487405777}],"sentiment":"neutral","sentiment_score":-0.1473318487405777,"channel":0,"num_words":1,"start":13.035,"end":13.275},{"sentences":[{"text":"I can't","start":13.065001,"end":13.625,"sentiment":"negative","sentiment_score":-0.46302054822444916}],"sentiment":"negative","sentiment_score":-0.46302054822444916,"channel":1,"num_words":2,"start":13.065001,"end":13.625},{"sentences":[{"text":"Good, mate.","start":13.275,"end":13.935,"sentiment":"negative","sentiment_score":-0.45638929307460785}],"sentiment":"negative","sentiment_score":-0.45638929307460785,"channel":0,"num_words":2,"start":13.275,"end":13.935},{"sentences":[{"text":"speak.","start":13.625,"end":14.125,"sentiment":"neutral","sentiment_score":-0.2235766649246216},{"text":"Thank you for ringing and and following up.","start":14.425,"end":16.505001,"sentiment":"neutral","sentiment_score":0.03625708166509867},{"text":"I just can't speak at the moment.","start":16.505001,"end":17.625,"sentiment":"neutral","sentiment_score":-0.33091279012816294},{"text":"Sorry, mate.","start":17.625,"end":18.365,"sentiment":"neutral","sentiment_score":-0.19550716131925583}],"sentiment":"neutral","sentiment_score":-0.14671799250774914,"channel":1,"num_words":18,"start":13.625,"end":18.365},{"sentences":[{"text":"No.","start":19.275,"end":19.515,"sentiment":"neutral","sentiment_score":-0.158418670296669},{"text":"That's all good, mate.","start":19.515,"end":20.395,"sentiment":"neutral","sentiment_score":0.07443628180772066},{"text":"When was a better time for me to get in touch for a quick chat?","start":20.395,"end":23.624937,"sentiment":"neutral","sentiment_score":0.020203902075688045}],"sentiment":"neutral","sentiment_score":0.022119249403476714,"channel":0,"num_words":20,"start":19.275,"end":23.624937},{"sentences":[{"text":"Next week at some point, mate.","start":23.945,"end":25.424875,"sentiment":"neutral","sentiment_score":0.01176361677547296}],"sentiment":"neutral","sentiment_score":0.01176361677547296,"channel":1,"num_words":6,"start":23.945,"end":25.424875},{"sentences":[{"text":"Alright.","start":26.824936,"end":27.064938,"sentiment":"neutral","sentiment_score":0.10811006277799606},{"text":"No worries, man.","start":27.064938,"end":28.124937,"sentiment":"neutral","sentiment_score":0.17281548182169595}],"sentiment":"neutral","sentiment_score":0.156639127060771,"channel":0,"num_words":4,"start":26.824936,"end":28.124937},{"sentences":[{"text":"Cheers then.","start":27.984875,"end":28.624874,"sentiment":"neutral","sentiment_score":0.3177158385515213},{"text":"Thanks, mate.","start":28.624874,"end":29.364876,"sentiment":"positive","sentiment_score":0.38566815853118896}],"sentiment":"positive","sentiment_score":0.35169199854135513,"channel":1,"num_words":4,"start":27.984875,"end":29.364876},{"sentences":[{"text":"No worries, mate.","start":29.704937,"end":30.684937,"sentiment":"neutral","sentiment_score":0.13716359436511993}],"sentiment":"neutral","sentiment_score":0.13716359436511993,"channel":0,"num_words":3,"start":29.704937,"end":30.684937},{"sentences":[{"text":"Bye.","start":30.704876,"end":31.204876,"sentiment":"neutral","sentiment_score":0.1858109086751938}],"sentiment":"neutral","sentiment_score":0.1858109086751938,"channel":1,"num_words":1,"start":30.704876,"end":31.204876},{"sentences":[{"text":"Thanks, man.","start":30.744938,"end":31.484936,"sentiment":"neutral","sentiment_score":0.31797216832637787}],"sentiment":"neutral","sentiment_score":0.31797216832637787,"channel":0,"num_words":2,"start":30.744938,"end":31.484936}]},"summary":{"result":"success","short":"An agent from Suburb Staff named Daniel calls a customer named Dan to follow up on a previous conversation. Daniel is unable to speak at the moment and suggests scheduling a quick chat for the following week, to which Dan agrees and thanks him before ending the call."},"intents":{"segments":[{"text":"This is just Daniel also from Suburb Staff. I was just calling to check-in. Yeah.","start_word":17,"end_word":31,"intents":[{"intent":"Check-in","confidence_score":0.82475334}]},{"text":"When was a better time for me to get in touch for a quick chat?","start_word":64,"end_word":78,"intents":[{"intent":"Schedule a chat","confidence_score":0.000940778}]}]},"sentiments":{"segments":[{"text":"Hello? Daniel speaking. Hey, Dan. How are you going?","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.15060463547706604},{"text":"Good. Thank you.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.46668297052383423},{"text":"Who am I speaking to? This is just Daniel also from Suburb Staff. I was just calling to check-in. Yeah. How you going, mate? Yeah.","start_word":12,"end_word":36,"sentiment":"neutral","sentiment_score":0.055768515914678574},{"text":"I can't Good, mate.","start_word":37,"end_word":40,"sentiment":"negative","sentiment_score":-0.4631059467792511},{"text":"speak. Thank you for ringing and and following up. I just can't speak at the moment. Sorry, mate. No. That's all good, mate. When was a better time for me to get in touch for a quick chat? Next week at some point, mate. Alright. No worries, man. Cheers then.","start_word":41,"end_word":90,"sentiment":"neutral","sentiment_score":-0.012269612401723862},{"text":"Thanks, mate.","start_word":91,"end_word":92,"sentiment":"positive","sentiment_score":0.3739968240261078},{"text":"No worries, mate. Bye.","start_word":93,"end_word":96,"sentiment":"neutral","sentiment_score":0.15371404588222504},{"text":"Thanks, man.","start_word":97,"end_word":98,"sentiment":"positive","sentiment_score":0.3737918734550476}],"average":{"sentiment":"neutral","sentiment_score":0.03806776437700165}}}}