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Let me con let me confirm which network is serviceable to your area. Hold on. Just 17. K. It's not also here. One moment, please. Let me take a look here. Almost done. 0. 217. Okay. It's open up here. Let me check with Gigafy. Not sure. Also, let me check on this one. Let's Okay. Let me verify first your network yet. Okay? But no worries. We'll go ahead and once I verified your service address, I'll go ahead and give you a callback. Also, I've already have here your account information, your address, your email address, And the plan, this is going to be a twelve month contract, and you are going to use your own router. Correct? Okay. Please expect my call within the day, and I'll get back to you soon. Okay? 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My name is Mary, and I'm calling from Airtel. May I speak with Juliet? Hello, Juliet. How are you today?\n\nYeah. You will, actually. Yes. Well, thank you so much, by the way, for connecting with us and for choosing Airtel. I just have some few questions for us to process your order completely.\n\nIf I may ask, which plan do you prefer? Do you have already a preferred plan on mind? Let me check. Just give me one second. Is it the 50 MBPS?\n\nOkay. 50 MBPS. Yeah. $79.95. And if I may ask if you have your a router?\n\nOkay. Yeah. Yeah, sir. No worries. But yeah.\n\nTo to make sure that your router is compatible with our network, could you provide me the brand name and the model name the model name of the router, please? Thank you. Okay. Sure. Okay, sir.\n\nNo worries. Sure, sir. No worries. Let me just okay. No worries.\n\nI'll go ahead and also check and confirm your address. One second, please. Where is this? Is it 21717 Meredith Street? Email from?\n\nOkay. Oh, hold on. Just give me one second. I checked on your address and couldn't find it on our Zoopa network. Just give me one moment.\n\nOkay? Let me con let me confirm which network is serviceable to your area. Hold on. Just 17. K.\n\nIt's not also here. One moment, please. Let me take a look here. Almost done. 0.\n\n217. Okay. It's open up here. Let me check with Gigafy. Not sure.\n\nAlso, let me check on this one. Let's Okay. Let me verify first your network yet. Okay? But no worries.\n\nWe'll go ahead and once I verified your service address, I'll go ahead and give you a callback. Also, I've already have here your account information, your address, your email address, And the plan, this is going to be a twelve month contract, and you are going to use your own router. Correct? Okay. Please expect my call within the day, and I'll get back to you soon.\n\nOkay? Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.04668853059411049},{"text":"My name is Mary, and I'm calling from Airtel.","start":3.28,"end":6.02,"sentiment":"neutral","sentiment_score":0.06352121589912309},{"text":"May I speak with Juliet?","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.04055059626698494},{"text":"Hello, Juliet.","start":9.44,"end":10.16,"sentiment":"neutral","sentiment_score":0.2868994027376175},{"text":"How are you today?","start":10.16,"end":11.139999,"sentiment":"positive","sentiment_score":0.4030192196369171}],"sentiment":"neutral","sentiment_score":0.1431908637640022,"num_words":21,"start":2.8799999,"end":11.139999},{"sentences":[{"text":"Yeah.","start":28.02,"end":28.5,"sentiment":"neutral","sentiment_score":0.08479862660169601},{"text":"You will, 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Hello. My name is Yeah. Yeah. Yeah. Yeah. Yeah. I'm I'm yeah. I'm good. I just registered the Wi Fi not long ago, and and yeah. Yeah. And then maybe that you you you guys will contact. So yeah. Do you need to provide any you know, do do you need to provide anything to you? Mhmm. Mhmm. The the $79. Which one is it? I think, yeah, I think it's the 50. Something like that. Is it? Yeah. The $79. Yeah. Yeah. Yeah. We we do already. But I'm yeah. I'm, like, I'm trying to find an option with a router, but still the discount. Yeah. Because I've seen yeah. Mhmm. Yeah. So I'm pretty sure my apartment is in a two by network. So yeah. I think I think it works because this works for one of my apartment. And now we're renting we're yeah. We're renting another apartment. So, yeah, I I finished work. And I I and I also get I think. Yeah. Yep. 21717 Meredith Street. Yeah. Yep. I think I just received the email From from Adtal saying my connection is activated. No worries. Yeah. Yeah. Yeah. Yeah. Mhmm. 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Hello. My name is Yeah. Yeah. Yeah.\n\nYeah. Yeah. I'm I'm yeah. I'm good. I just registered the Wi Fi not long ago, and and yeah.\n\nYeah. And then maybe that you you you guys will contact. So yeah. Do you need to provide any you know, do do you need to provide anything to you? Mhmm.\n\nMhmm. The the $79. Which one is it? I think, yeah, I think it's the 50. Something like that.\n\nIs it? Yeah. The $79. Yeah. Yeah.\n\nYeah. We we do already. But I'm yeah. I'm, like, I'm trying to find an option with a router, but still the discount. Yeah.\n\nBecause I've seen yeah. Mhmm. Yeah. So I'm pretty sure my apartment is in a two by network. So yeah.\n\nI think I think it works because this works for one of my apartment. And now we're renting we're yeah. We're renting another apartment. So, yeah, I I finished work. And I I and I also get I think.\n\nYeah. Yep. 21717 Meredith Street. Yeah. Yep.\n\nI think I just received the email From from Adtal saying my connection is activated. No worries. Yeah. Yeah. Yeah.\n\nYeah. Mhmm. Mhmm. Okay. Yep.\n\nSure. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.032486870884895325},{"text":"Hello.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.059967298060655594},{"text":"My name is Yeah.","start":3.6799998,"end":7.14,"sentiment":"neutral","sentiment_score":0.06584007199853659},{"text":"Yeah.","start":7.8399997,"end":8.16,"sentiment":"neutral","sentiment_score":0.05372526496648789},{"text":"Yeah.","start":8.16,"end":8.32,"sentiment":"neutral","sentiment_score":0.08152158558368683}],"sentiment":"neutral","sentiment_score":0.061382663436234,"num_words":8,"start":1.4399999,"end":8.32},{"sentences":[{"text":"Yeah.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.1163465604186058},{"text":"Yeah.","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.2663760781288147},{"text":"I'm I'm 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My\n\nChannel 1: Hello.\n\nChannel 0: name is\n\nChannel 1: My name\n\nChannel 0: Mary,\n\nChannel 1: is\n\nChannel 0: and I'm calling from Airtel. May I speak\n\nChannel 1: Yeah.\n\nChannel 0: with Juliet?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Hello, Juliet. How are you today?\n\nChannel 1: Yeah. I'm I'm yeah. I'm good. I just registered the Wi Fi not long ago, and and yeah. Yeah.\n\nAnd then maybe that you you you guys will contact. So yeah. Do you need to provide any you know, do do you need to provide anything to you? Mhmm.\n\nChannel 0: Yeah. You will, actually. Yes. Well, thank you so much, by the way, for connecting with us and for choosing Airtel. I just have some few questions for\n\nChannel 1: Mhmm.\n\nChannel 0: us to process your order completely. If I may ask, which plan do you prefer? Do you have already a preferred plan on mind?\n\nChannel 1: The the $79.\n\nChannel 0: Let me\n\nChannel 1: Which\n\nChannel 0: check.\n\nChannel 1: one is it?\n\nChannel 0: Just give me one second. Is it the 50 MBPS?\n\nChannel 1: I think, yeah, I think it's the 50. Something like that.\n\nChannel 0: Okay.\n\nChannel 1: Is it?\n\nChannel 0: 50 MBPS.\n\nChannel 1: Yeah. The $79.\n\nChannel 0: Yeah. $79.95. And if I may ask if you have your a router?\n\nChannel 1: Yeah. Yeah. Yeah. We we do already. But I'm yeah.\n\nI'm, like, I'm trying to find an option with a router, but still\n\nChannel 0: Okay.\n\nChannel 1: the discount.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah,\n\nChannel 1: Because\n\nChannel 0: sir. No\n\nChannel 1: I've\n\nChannel 0: worries.\n\nChannel 1: seen\n\nChannel 0: But\n\nChannel 1: yeah.\n\nChannel 0: yeah.\n\nChannel 1: Mhmm.\n\nChannel 0: To to make sure that your router is compatible with our network, could you provide me the brand name and the model name the model name of the router, please?\n\nChannel 1: Yeah. So\n\nChannel 0: Thank you.\n\nChannel 1: I'm pretty sure my apartment is in a two by network. So yeah. I think\n\nChannel 0: Okay.\n\nChannel 1: I think\n\nChannel 0: Sure.\n\nChannel 1: it works because this works for one of my apartment. And\n\nChannel 0: Okay,\n\nChannel 1: now\n\nChannel 0: sir.\n\nChannel 1: we're\n\nChannel 0: No\n\nChannel 1: renting\n\nChannel 0: worries.\n\nChannel 1: we're yeah. We're renting another apartment. So, yeah, I I finished work. And\n\nChannel 0: Sure,\n\nChannel 1: I\n\nChannel 0: sir.\n\nChannel 1: I\n\nChannel 0: No\n\nChannel 1: and\n\nChannel 0: worries.\n\nChannel 1: I\n\nChannel 0: Let\n\nChannel 1: also\n\nChannel 0: me\n\nChannel 1: get\n\nChannel 0: just\n\nChannel 1: I think. Yeah.\n\nChannel 0: okay. No worries. I'll go ahead and also check and confirm your address. One second, please. Where is this?\n\nIs it 21717 Meredith Street?\n\nChannel 1: Yep. 21717 Meredith Street. Yeah. Yep. I think I just received the email\n\nChannel 0: Email from?\n\nChannel 1: From from Adtal saying\n\nChannel 0: Okay.\n\nChannel 1: my connection is activated.\n\nChannel 0: Oh, hold on. Just give me one second. I checked on your address and couldn't find it on our Zoopa network. Just give me one moment.\n\nChannel 1: No worries.\n\nChannel 0: Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Let me\n\nChannel 1: Yeah.\n\nChannel 0: con\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: let me confirm which network is serviceable to your area. Hold on. Just 17. K. It's not also here.\n\nOne moment, please.\n\nChannel 1: Mhmm.\n\nChannel 0: Let me take a look here. Almost done. 0. 217. Okay.\n\nIt's open up here. Let me check with Gigafy. Not sure. Also, let me check on this one. Let's Okay.\n\nLet me verify first your network yet. Okay? But no worries. We'll go ahead and once I verified your service address, I'll go ahead and give you a callback. Also, I've already have here your account information, your address, your email address,\n\nChannel 1: Mhmm.\n\nChannel 0: And the plan, this is going to be a twelve month contract, and you are going to use your own router. Correct? Okay. Please expect my call within the day, and I'll get back to you soon. Okay?\n\nChannel 1: Okay. Yep. Sure.\n\nChannel 0: Thank you.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.032486870884895325}],"sentiment":"neutral","sentiment_score":0.032486870884895325,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.04668853059411049},{"text":"My","start":3.28,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.045771293342113495}],"sentiment":"neutral","sentiment_score":0.04622991196811199,"channel":0,"num_words":2,"start":2.8799999,"end":3.4399998},{"sentences":[{"text":"Hello.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.059967298060655594}],"sentiment":"neutral","sentiment_score":0.059967298060655594,"channel":1,"num_words":1,"start":3.36,"end":3.6799998},{"sentences":[{"text":"name 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Juliet?","start":6.72,"end":7.62,"sentiment":"neutral","sentiment_score":0.027940787374973297}],"sentiment":"neutral","sentiment_score":0.027940787374973297,"channel":0,"num_words":2,"start":6.72,"end":7.62},{"sentences":[{"text":"Yeah.","start":7.8399997,"end":8.16,"sentiment":"neutral","sentiment_score":0.05372526496648789},{"text":"Yeah.","start":8.16,"end":8.32,"sentiment":"neutral","sentiment_score":0.08152158558368683},{"text":"Yeah.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.1163465604186058}],"sentiment":"neutral","sentiment_score":0.08386447032292683,"channel":1,"num_words":3,"start":7.8399997,"end":8.82},{"sentences":[{"text":"Hello, Juliet.","start":9.44,"end":10.16,"sentiment":"neutral","sentiment_score":0.2868994027376175},{"text":"How are you 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with us and for choosing Airtel.","start":29.86,"end":33.64,"sentiment":"positive","sentiment_score":0.6613256707787514},{"text":"I just have some few questions for","start":33.94,"end":35.7,"sentiment":"positive","sentiment_score":0.38544526270457674}],"sentiment":"positive","sentiment_score":0.5038006984229598,"channel":0,"num_words":28,"start":28.02,"end":35.7},{"sentences":[{"text":"Mhmm.","start":35.6025,"end":36.1025,"sentiment":"positive","sentiment_score":0.3460610508918762}],"sentiment":"positive","sentiment_score":0.3460610508918762,"channel":1,"num_words":1,"start":35.6025,"end":36.1025},{"sentences":[{"text":"us to process your order completely.","start":35.7,"end":37.8,"sentiment":"positive","sentiment_score":0.5080295950174332},{"text":"If I may ask, which plan do you prefer?","start":38.725002,"end":42.565002,"sentiment":"neutral","sentiment_score":0.1043906890683704},{"text":"Do you have already a preferred plan on 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address,","start":474.08,"end":479.06,"sentiment":"neutral","sentiment_score":0.06079456382072889}],"sentiment":"neutral","sentiment_score":0.07264047541788646,"channel":0,"num_words":42,"start":459.315,"end":479.06},{"sentences":[{"text":"Mhmm.","start":479.985,"end":480.485,"sentiment":"neutral","sentiment_score":0.04019995778799057}],"sentiment":"neutral","sentiment_score":0.04019995778799057,"channel":1,"num_words":1,"start":479.985,"end":480.485},{"sentences":[{"text":"And the plan, this is going to be a twelve month contract, and you are going to use your own router.","start":480.415,"end":486.595,"sentiment":"neutral","sentiment_score":0.06336262378664244},{"text":"Correct?","start":486.655,"end":487.155,"sentiment":"neutral","sentiment_score":0.08829409629106522},{"text":"Okay.","start":489.215,"end":489.715,"sentiment":"neutral","sentiment_score":0.13508406281471252},{"text":"Please expect my call within the day, and I'll get back to you soon.","start":490.85895,"end":494.77893,"sentiment":"neutral","sentiment_score":0.1534139487360205},{"text":"Okay?","start":494.77893,"end":495.27893,"sentiment":"neutral","sentiment_score":0.1011875569820404}],"sentiment":"neutral","sentiment_score":0.10007831836609464,"channel":0,"num_words":38,"start":480.415,"end":495.27893},{"sentences":[{"text":"Okay.","start":495.84,"end":496.24002,"sentiment":"neutral","sentiment_score":0.11567497253417967},{"text":"Yep.","start":496.24002,"end":496.56,"sentiment":"neutral","sentiment_score":0.12172326445579527},{"text":"Sure.","start":496.56,"end":497.06,"sentiment":"neutral","sentiment_score":0.10464923828840256}],"sentiment":"neutral","sentiment_score":0.11401582509279251,"channel":1,"num_words":3,"start":495.84,"end":497.06},{"sentences":[{"text":"Thank you.","start":497.33893,"end":498.23895,"sentiment":"positive","sentiment_score":0.8087955713272095}],"sentiment":"positive","sentiment_score":0.8087955713272095,"channel":0,"num_words":2,"start":497.33893,"end":498.23895},{"sentences":[{"text":"Thank you.","start":499.52002,"end":500.34,"sentiment":"positive","sentiment_score":0.3519301563501358}],"sentiment":"positive","sentiment_score":0.3519301563501358,"channel":1,"num_words":2,"start":499.52002,"end":500.34}]},"summary":{"result":"success","short":"A representative from Airtel calls a customer named Juliet to confirm their internet plan and to ask if they have a router. The representative asks for the brand name and model of the router and confirms the service address and contract length before promising to call back once they verify the information."},"intents":{"segments":[{"text":"with Juliet?","start_word":19,"end_word":20,"intents":[{"intent":"Speak with juliet","confidence_score":0.009672198}]},{"text":"I just registered the Wi Fi not long ago, and and yeah. Yeah.","start_word":36,"end_word":48,"intents":[{"intent":"Provide information about wifi registration","confidence_score":0.0019508167}]},{"text":"$79.95. And if I may ask if you have your a router? Yeah. Yeah. Yeah. We we do already. But I'm yeah. I'm, like, I'm trying to find an option with a router, but still Okay. the discount. Yeah.","start_word":172,"end_word":210,"intents":[{"intent":"Provide price","confidence_score":0.00004990213}]},{"text":"We we do already. But I'm yeah. I'm, like, I'm trying to find an option with a router, but still Okay.","start_word":187,"end_word":207,"intents":[{"intent":"Provide router options","confidence_score":0.055757184}]},{"text":"To to make sure that your router is compatible with our network, could you provide me the brand name and the model name the model name of the router, please? Yeah.","start_word":223,"end_word":253,"intents":[{"intent":"Confirm compatibility with network","confidence_score":0.31094578}]},{"text":"I'll go ahead and also check and confirm your address. One second, please.","start_word":326,"end_word":338,"intents":[{"intent":"Confirm address","confidence_score":0.3571641}]},{"text":"Let me verify first your network yet. Okay? But no worries.","start_word":461,"end_word":471,"intents":[{"intent":"Verify network","confidence_score":0.20855188}]},{"text":"Please expect my call within the day, and I'll get back to you soon. Okay? Okay. Yep.","start_word":527,"end_word":543,"intents":[{"intent":"Request callback","confidence_score":0.03895784}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. My Hello. name is My Mary, name is and I'm calling from Airtel. May I speak Yeah. with Juliet? Yeah. Yeah. Yeah. Hello, Juliet.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.0871511921286583},{"text":"How are you today?","start_word":26,"end_word":29,"sentiment":"positive","sentiment_score":0.39329084753990173},{"text":"Yeah.","start_word":30,"end_word":30,"sentiment":"neutral","sentiment_score":0.2663760781288147},{"text":"I'm I'm yeah. I'm good.","start_word":31,"end_word":35,"sentiment":"positive","sentiment_score":0.4493952691555023},{"text":"I just registered the Wi Fi not long ago, and and yeah. Yeah. And then maybe that you you you guys will contact. So yeah. Do you need to provide any you know, do do you need to provide anything to you? Mhmm. Yeah. You will, actually. Yes.","start_word":36,"end_word":83,"sentiment":"neutral","sentiment_score":0.1280142068862915},{"text":"Well, thank you so much, by the way, for connecting with us and for choosing Airtel. I just have some few questions for Mhmm. us to process your order completely.","start_word":84,"end_word":113,"sentiment":"positive","sentiment_score":0.5401065349578857},{"text":"If I may ask, which plan do you prefer? Do you have already a preferred plan on mind? The the $79. Let me Which check. one is it? Just give me one second. Is it the 50 MBPS? I think, yeah, I think it's the 50. Something like that. Okay. Is it? 50 MBPS. Yeah. The $79. Yeah. $79.95. And if I may ask if you have your a router? Yeah. Yeah. Yeah. We we do already. But I'm yeah. I'm, like, I'm trying to find an option with a router, but still Okay. the discount. Yeah. Yeah. Yeah, Because sir. No I've worries. seen But yeah. yeah. Mhmm. To to make sure that your router is compatible with our network, could you provide me the brand name and the model name the model name of the router, please? Yeah. So Thank you. I'm pretty sure my apartment is in a two by network. So yeah. I think Okay. I think Sure.","start_word":114,"end_word":275,"sentiment":"neutral","sentiment_score":0.05235132575035095},{"text":"it works because this works for one of my apartment.","start_word":276,"end_word":285,"sentiment":"positive","sentiment_score":0.5762801170349121},{"text":"And Okay, now sir. we're No renting worries. we're yeah. We're renting another apartment.","start_word":286,"end_word":299,"sentiment":"neutral","sentiment_score":0.22062435746192932},{"text":"So, yeah, I I finished work.","start_word":300,"end_word":305,"sentiment":"positive","sentiment_score":0.3379286229610443},{"text":"And Sure, I sir. I No and worries. I Let also me get just I think. Yeah. okay. No worries. I'll go ahead and also check and confirm your address. One second, please. Where is this? Is it 21717 Meredith Street? Yep. 21717 Meredith Street. Yeah. Yep. I think I just received the email Email from? From from Adtal saying Okay. my connection is activated. Oh, hold on. Just give me one second. I checked on your address and couldn't find it on our Zoopa network. Just give me one moment. No worries. Okay? Yeah. Let me Yeah. con Yeah. Yeah. let me confirm which network is serviceable to your area. Hold on. Just 17. K. It's not also here. One moment, please. Mhmm. Let me take a look here. Almost done. 0. 217. Okay. It's open up here. Let me check with Gigafy. Not sure. Also, let me check on this one. Let's Okay. Let me verify first your network yet. Okay? But no worries. We'll go ahead and once I verified your service address, I'll go ahead and give you a callback. Also, I've already have here your account information, your address, your email address, Mhmm. And the plan, this is going to be a twelve month contract, and you are going to use your own router. Correct? Okay. Please expect my call within the day, and I'll get back to you soon. Okay? Okay. Yep. Sure.","start_word":306,"end_word":544,"sentiment":"neutral","sentiment_score":0.04999303072690964},{"text":"Thank you. Thank you.","start_word":545,"end_word":548,"sentiment":"positive","sentiment_score":0.7817690372467041}],"average":{"sentiment":"neutral","sentiment_score":0.1122560923909906}}}}