{"metadata":{"transaction_key":"deprecated","request_id":"01a08404-3572-7200-bbaf-96fd023a90db","sha256":"6cb0c394b324bce6e550233ae4bc4502cadb8d8c78e248eeb739a1b59ed6bfe8","created":"2026-09-09T02:34:24.498Z","duration":35.42394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew, I'm calling about cybersecurity.","confidence":0.9970703,"words":[{"word":"andrew","start":8.0,"end":8.5,"confidence":0.8959961,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":-0.04440287500619888},{"word":"i'm","start":8.72,"end":8.96,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.041644658893346786},{"word":"calling","start":8.96,"end":9.28,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.04204672574996948},{"word":"about","start":9.28,"end":9.5199995,"confidence":0.9970703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.07291394472122192},{"word":"cybersecurity","start":9.5199995,"end":10.0199995,"confidence":0.89746094,"punctuated_word":"cybersecurity.","sentiment":"neutral","sentiment_score":-0.028061028569936752}],"paragraphs":{"transcript":"\nAndrew, I'm calling about cybersecurity.","paragraphs":[{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":8.0,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.04581384658813477}],"sentiment":"neutral","sentiment_score":-0.04581384658813477,"num_words":5,"start":8.0,"end":10.0199995}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.64,"confidence":0.75561523,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0433056578040123},{"word":"if","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.00866573303937912},{"word":"you","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014585226774215698},{"word":"record","start":1.12,"end":1.52,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.012642161920666696},{"word":"your","start":1.52,"end":1.5999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.004386710003018379},{"word":"name","start":1.5999999,"end":1.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.02331683598458767},{"word":"and","start":1.92,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0160890594124794},{"word":"reason","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0270164143294096},{"word":"for","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.028060611337423325},{"word":"calling","start":2.6399999,"end":3.1399999,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.03737866133451462},{"word":"i'll","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.010879609733819962},{"word":"see","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.009295735508203506},{"word":"if","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.017261836677789688},{"word":"this","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.019349470734596252},{"word":"person","start":4.0,"end":4.4,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.0177043117582798},{"word":"is","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017838183790445328},{"word":"available","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.02231383696198463},{"word":"thanks","start":18.415,"end":18.815,"confidence":0.99658203,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6276348233222961},{"word":"andrew","start":18.815,"end":19.315,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.4567398428916931},{"word":"please","start":19.695,"end":20.095001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.10290232300758362},{"word":"stay","start":20.095001,"end":20.415,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.019632577896118164},{"word":"on","start":20.415,"end":20.575,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09082673490047456},{"word":"the","start":20.575,"end":20.735,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2596018314361572},{"word":"line","start":20.735,"end":21.235,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.02381364069879055}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.0433056578040123},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.06,"sentiment":"neutral","sentiment_score":-0.016840808326378465},{"text":"Thanks, Andrew.","start":18.415,"end":19.315,"sentiment":"positive","sentiment_score":0.5421873331069946},{"text":"Please stay on the line.","start":19.695,"end":21.235,"sentiment":"neutral","sentiment_score":0.05034146122634411}],"sentiment":"neutral","sentiment_score":0.04624727903865278,"num_words":24,"start":0.24,"end":21.235}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew, I'm calling about cybersecurity.\n\nChannel 1: Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.0433056578040123},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.06,"sentiment":"neutral","sentiment_score":-0.016840808326378465}],"sentiment":"neutral","sentiment_score":-0.013302780906943715,"channel":1,"num_words":17,"start":0.24,"end":5.06},{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":8.0,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.04581384658813477}],"sentiment":"neutral","sentiment_score":-0.04581384658813477,"channel":0,"num_words":5,"start":8.0,"end":10.0199995},{"sentences":[{"text":"Thanks, Andrew.","start":18.415,"end":19.315,"sentiment":"positive","sentiment_score":0.5421873331069946},{"text":"Please stay on the line.","start":19.695,"end":21.235,"sentiment":"neutral","sentiment_score":0.05034146122634411}],"sentiment":"neutral","sentiment_score":0.19086885319224425,"channel":1,"num_words":7,"start":18.415,"end":21.235}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity. Thanks, Andrew. Please stay on the line."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":-0.02082430198788643},{"text":"Thanks, Andrew.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.5421873331069946},{"text":"Please stay on the line.","start_word":24,"end_word":28,"sentiment":"neutral","sentiment_score":0.051168423146009445}],"average":{"sentiment":"neutral","sentiment_score":0.043080528577168785}}}}