{"metadata":{"transaction_key":"deprecated","request_id":"01a09db4-8db4-7a03-b38c-c292b956b522","sha256":"3e235820fd2bc0a4fa33853e4ab7c4d05d1601cac95897084df4bc1289b8bcc6","created":"2026-09-14T02:17:32.279Z","duration":318.52792,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":610,"output_tokens":81},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":662,"output_tokens":664},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":662,"output_tokens":78}},"results":{"channels":[{"alternatives":[{"transcript":"This is Ross speaking from Tech Home Systems. Hi there. Actually, I was just after an inquiry. We got one customer, and he was after CM9681. Yep. Sorry? Yeah. I wanted to check. Yeah. Right. Sure. 5894790. Mhmm. Lead time, I can see here on your Ingram portal. On the lead time, it shows is September 22. So what could be the best possible uh-huh.","confidence":0.99658203,"words":[{"word":"this","start":100.865,"end":101.104996,"confidence":0.9760742,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06523354351520538},{"word":"is","start":101.104996,"end":101.345,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05864519998431206},{"word":"ross","start":101.345,"end":101.744995,"confidence":0.96777344,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.06086619198322296},{"word":"speaking","start":101.744995,"end":102.145,"confidence":0.99316406,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.06029129773378372},{"word":"from","start":102.145,"end":102.465,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0723181664943695},{"word":"tech","start":102.465,"end":102.705,"confidence":0.67333984,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.09214401990175249},{"word":"home","start":102.705,"end":102.945,"confidence":0.34960938,"punctuated_word":"Home","sentiment":"neutral","sentiment_score":0.08875499665737152},{"word":"systems","start":102.945,"end":103.445,"confidence":0.9921875,"punctuated_word":"Systems.","sentiment":"neutral","sentiment_score":0.09244827181100844},{"word":"hi","start":108.420006,"end":108.58,"confidence":0.8647461,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":-0.006719063967466354},{"word":"there","start":108.58,"end":108.98,"confidence":0.95581055,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.0009404048323631288},{"word":"actually","start":108.98,"end":109.48,"confidence":0.9951172,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.06384175270795822},{"word":"i","start":109.62,"end":109.78,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08376281708478928},{"word":"was","start":109.78,"end":109.94,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.07443952560424805},{"word":"just","start":109.94,"end":110.26,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.077497199177742},{"word":"after","start":110.26,"end":110.58,"confidence":0.98291016,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.0925825536251068},{"word":"an","start":110.58,"end":110.82,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07218089699745178},{"word":"inquiry","start":110.82,"end":111.3,"confidence":0.9838867,"punctuated_word":"inquiry.","sentiment":"neutral","sentiment_score":-0.06977769732475281},{"word":"we","start":111.3,"end":111.54,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.0854349285364151},{"word":"got","start":111.54,"end":111.78,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.08128516376018524},{"word":"one","start":111.78,"end":112.100006,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.059661295264959335},{"word":"customer","start":112.100006,"end":112.600006,"confidence":0.9033203,"punctuated_word":"customer,","sentiment":"neutral","sentiment_score":-0.06861773878335953},{"word":"and","start":113.46001,"end":113.700005,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0798628106713295},{"word":"he","start":113.700005,"end":113.86,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.06436102837324142},{"word":"was","start":113.86,"end":114.18,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05674147978425026},{"word":"after","start":114.18,"end":114.68,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.04478263109922409},{"word":"cm9681","start":114.740005,"end":116.520004,"confidence":0.87434894,"punctuated_word":"CM9681.","sentiment":"neutral","sentiment_score":-0.0368620827794075},{"word":"yep","start":123.465004,"end":123.965004,"confidence":0.9812012,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.058821938931941986},{"word":"sorry","start":125.865005,"end":126.365005,"confidence":0.98217773,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.19362318515777588},{"word":"yeah","start":128.825,"end":129.145,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.046581022441387177},{"word":"i","start":129.145,"end":129.30501,"confidence":0.9790039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06559930741786957},{"word":"wanted","start":129.30501,"end":129.625,"confidence":0.99609375,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.05271473899483681},{"word":"to","start":129.625,"end":130.025,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05842325836420059},{"word":"check","start":130.025,"end":130.38,"confidence":0.98950195,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.05531439930200577},{"word":"yeah","start":130.70001,"end":131.20001,"confidence":0.9824219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015189720317721369},{"word":"right","start":137.74,"end":138.24,"confidence":0.99853516,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.0012013092637062073},{"word":"sure","start":147.58499,"end":148.08499,"confidence":0.9975586,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.11385028064250946},{"word":"5894790","start":148.86499,"end":152.08499,"confidence":0.99741906,"punctuated_word":"5894790.","sentiment":"neutral","sentiment_score":0.02912759780883789},{"word":"mhmm","start":181.615,"end":182.115,"confidence":0.97436523,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.11984294652938844},{"word":"lead","start":221.48999,"end":221.81,"confidence":0.85839844,"punctuated_word":"Lead","sentiment":"neutral","sentiment_score":-0.189661368727684},{"word":"time","start":221.81,"end":222.20999,"confidence":0.8671875,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.2053978145122528},{"word":"i","start":222.20999,"end":222.37,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1859024167060852},{"word":"can","start":222.37,"end":222.53,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02703562006354332},{"word":"see","start":222.53,"end":222.84999,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.03818751126527786},{"word":"here","start":222.84999,"end":223.33,"confidence":0.99902344,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.015605229884386064},{"word":"on","start":223.33,"end":223.48999,"confidence":0.9760742,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.028593990951776505},{"word":"your","start":223.48999,"end":223.89,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03024220839142799},{"word":"ingram","start":223.89,"end":224.37,"confidence":0.32006836,"punctuated_word":"Ingram","sentiment":"neutral","sentiment_score":-0.01864907145500183},{"word":"portal","start":224.37,"end":224.87,"confidence":0.8725586,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":-0.022946525365114212},{"word":"on","start":225.53499,"end":225.61499,"confidence":0.7246094,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.03468221053481102},{"word":"the","start":225.61499,"end":225.855,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05069975182414055},{"word":"lead","start":225.855,"end":226.095,"confidence":0.98828125,"punctuated_word":"lead","sentiment":"neutral","sentiment_score":-0.06013665348291397},{"word":"time","start":226.095,"end":226.495,"confidence":0.95458984,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.05137936770915985},{"word":"it","start":226.495,"end":226.655,"confidence":0.9902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05597098916769028},{"word":"shows","start":226.655,"end":226.97499,"confidence":0.99609375,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":-0.07543401420116425},{"word":"is","start":226.97499,"end":227.375,"confidence":0.6142578,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09753119945526124},{"word":"september","start":227.375,"end":228.105,"confidence":0.99902344,"punctuated_word":"September","sentiment":"neutral","sentiment_score":-0.0789598673582077},{"word":"22","start":228.105,"end":228.83499,"confidence":0.99902344,"punctuated_word":"22.","sentiment":"neutral","sentiment_score":-0.10184595733880995},{"word":"so","start":249.95999,"end":250.2,"confidence":0.68896484,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11070072650909424},{"word":"what","start":250.2,"end":250.44,"confidence":0.9873047,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06754252314567566},{"word":"could","start":250.44,"end":250.68,"confidence":0.9921875,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.07445072382688522},{"word":"be","start":250.68,"end":251.18,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06437958776950836},{"word":"the","start":251.64,"end":251.87999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19274762272834775},{"word":"best","start":251.87999,"end":252.2,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.1743771731853485},{"word":"possible","start":252.2,"end":252.7,"confidence":1.0,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.2016294151544571},{"word":"uh-huh","start":264.485,"end":264.985,"confidence":0.9767578,"punctuated_word":"uh-huh.","sentiment":"neutral","sentiment_score":0.08789455890655518}],"paragraphs":{"transcript":"\nThis is Ross speaking from Tech Home Systems. Hi there. Actually, I was just after an inquiry. We got one customer, and he was after CM9681. Yep.\n\nSorry? Yeah. I wanted to check. Yeah. Right.\n\nSure. 5894790. Mhmm. Lead time, I can see here on your Ingram portal. On the lead time, it shows is September 22.\n\nSo what could be the best possible uh-huh.","paragraphs":[{"sentences":[{"text":"This is Ross speaking from Tech Home Systems.","start":100.865,"end":103.445,"sentiment":"neutral","sentiment_score":0.07383771101012826},{"text":"Hi there.","start":108.420006,"end":108.98,"sentiment":"neutral","sentiment_score":-0.0038297343999147415},{"text":"Actually, I was just after an inquiry.","start":108.98,"end":111.3,"sentiment":"neutral","sentiment_score":-0.07629749178886414},{"text":"We got one customer, and he was after CM9681.","start":111.3,"end":116.520004,"sentiment":"neutral","sentiment_score":-0.06417879545026356},{"text":"Yep.","start":123.465004,"end":123.965004,"sentiment":"neutral","sentiment_score":-0.058821938931941986}],"sentiment":"neutral","sentiment_score":-0.02175819708241357,"num_words":27,"start":100.865,"end":123.965004},{"sentences":[{"text":"Sorry?","start":125.865005,"end":126.365005,"sentiment":"neutral","sentiment_score":-0.19362318515777588},{"text":"Yeah.","start":128.825,"end":129.145,"sentiment":"neutral","sentiment_score":-0.046581022441387177},{"text":"I wanted to check.","start":129.145,"end":130.38,"sentiment":"neutral","sentiment_score":-0.058012926019728184},{"text":"Yeah.","start":130.70001,"end":131.20001,"sentiment":"neutral","sentiment_score":-0.015189720317721369},{"text":"Right.","start":137.74,"end":138.24,"sentiment":"neutral","sentiment_score":0.0012013092637062073}],"sentiment":"neutral","sentiment_score":-0.06078054034151137,"num_words":8,"start":125.865005,"end":138.24},{"sentences":[{"text":"Sure.","start":147.58499,"end":148.08499,"sentiment":"neutral","sentiment_score":0.11385028064250946},{"text":"5894790.","start":148.86499,"end":152.08499,"sentiment":"neutral","sentiment_score":0.02912759780883789},{"text":"Mhmm.","start":181.615,"end":182.115,"sentiment":"neutral","sentiment_score":-0.11984294652938844},{"text":"Lead time, I can see here on your Ingram portal.","start":221.48999,"end":224.87,"sentiment":"neutral","sentiment_score":-0.07622217573225498},{"text":"On the lead time, it shows is September 22.","start":225.53499,"end":228.83499,"sentiment":"neutral","sentiment_score":-0.06740444567468432}],"sentiment":"neutral","sentiment_score":-0.06116940165785226,"num_words":22,"start":147.58499,"end":228.83499},{"sentences":[{"text":"So what could be the best possible uh-huh.","start":249.95999,"end":264.985,"sentiment":"neutral","sentiment_score":-0.09974165167659521}],"sentiment":"neutral","sentiment_score":-0.09974165167659521,"num_words":8,"start":249.95999,"end":264.985}]}}]},{"alternatives":[{"transcript":"You for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again. Please enter the five digit extend Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post For sales, say sales or press 1. For licensing, say licensing. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Thank you for calling. This is Beth. Can I have your name, please? Hi, Ross. How can I help you? CM9681. That's Charlie mama. Right? So you're calling in to check if there's stock. Are you checking for stock availability? Okay. Let me see. Just one moment. Do you have the Ingram Micros Q? 5894790. Okay. So this is for the connection module Ethernet. Yeah. We currently do not have stock. Let me see on the lead time. Just one moment. I'm sorry. The actually, the vendor has not provided us with a lead time. So I think you will you will be able to check the ETA once purchased and or once the order has been made because I don't see a lead time provided by the vendor. This one is currently out of stock. Let me see if there's incoming stock. Just one moment. I actually don't have that on my end. So I think that's just an estimate. Because, yeah, because I don't I don't see that. You can send us a an email, to quotes@IngramMicro.com.au, and our quoting team would be able to provide you with more information. They can check with the vendor with more information regarding the lead time and the possible ETA for you. Right now, what I'm just seeing is what is on our our database. We currently have no stock and no lead time provided by the vendor. Yeah. So for my information, just send us an email for at coach@englandmicro.com.au. Anything else? Hello? Thank you for calling.","confidence":0.9995117,"words":[{"word":"you","start":0.16,"end":0.24,"confidence":0.98828125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0317942313849926},{"word":"for","start":0.24,"end":0.39999998,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.017973333597183228},{"word":"calling","start":0.39999998,"end":0.79999995,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.04545634239912033},{"word":"ingram","start":0.79999995,"end":1.1999999,"confidence":0.9970703,"punctuated_word":"Ingram","sentiment":"neutral","sentiment_score":-0.011821124702692032},{"word":"micro","start":1.1999999,"end":1.6999999,"confidence":0.99853516,"punctuated_word":"Micro.","sentiment":"neutral","sentiment_score":-0.004739399999380112},{"word":"please","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.10793404281139374},{"word":"stop","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.10368473827838898},{"word":"and","start":2.56,"end":2.72,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17831413447856903},{"word":"listen","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":-0.18186450004577637},{"word":"to","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12290216982364656},{"word":"this","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.15454532206058502},{"word":"entire","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"entire","sentiment":"neutral","sentiment_score":-0.13084472715854645},{"word":"message","start":3.6799998,"end":4.08,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.1172550618648529},{"word":"as","start":4.08,"end":4.24,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1221349686384201},{"word":"our","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.10875925421714784},{"word":"menu","start":4.4,"end":4.72,"confidence":0.99902344,"punctuated_word":"menu","sentiment":"neutral","sentiment_score":-0.06489990651607513},{"word":"options","start":4.72,"end":5.12,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":-0.1313208043575287},{"word":"have","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1323162019252777},{"word":"changed","start":5.3599997,"end":5.8599997,"confidence":1.0,"punctuated_word":"changed.","sentiment":"neutral","sentiment_score":-0.1118054986000061},{"word":"please","start":6.3999996,"end":6.7999997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.03894716501235962},{"word":"enter","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.03916526585817337},{"word":"the","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022190574556589127},{"word":"five","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.029844442382454872},{"word":"digit","start":7.44,"end":7.8399997,"confidence":1.0,"punctuated_word":"digit","sentiment":"neutral","sentiment_score":-0.02811145037412643},{"word":"extension","start":7.8399997,"end":8.32,"confidence":1.0,"punctuated_word":"extension","sentiment":"neutral","sentiment_score":-0.02144753187894821},{"word":"number","start":8.32,"end":8.559999,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.022029904648661613},{"word":"of","start":8.559999,"end":8.72,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01684209145605564},{"word":"the","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007402878254652023},{"word":"party","start":8.88,"end":9.2,"confidence":1.0,"punctuated_word":"party","sentiment":"neutral","sentiment_score":-0.004239581525325775},{"word":"you're","start":9.2,"end":9.44,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.024435095489025116},{"word":"trying","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.02100549265742302},{"word":"to","start":9.679999,"end":9.84,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.022812923416495323},{"word":"reach","start":9.84,"end":10.16,"confidence":0.76464844,"punctuated_word":"reach,","sentiment":"neutral","sentiment_score":-0.027577556669712067},{"word":"or","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03287091851234436},{"word":"press","start":10.4,"end":10.719999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.03402865305542946},{"word":"0","start":10.719999,"end":11.04,"confidence":1.0,"punctuated_word":"0","sentiment":"neutral","sentiment_score":-0.01637781225144863},{"word":"followed","start":11.04,"end":11.36,"confidence":0.99902344,"punctuated_word":"followed","sentiment":"neutral","sentiment_score":-0.03495156764984131},{"word":"by","start":11.36,"end":11.5199995,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.021839726716279984},{"word":"the","start":11.5199995,"end":11.759999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019329898059368137},{"word":"pound","start":11.759999,"end":12.24,"confidence":1.0,"punctuated_word":"pound","sentiment":"neutral","sentiment_score":-0.02085290104150772},{"word":"hash","start":12.24,"end":12.719999,"confidence":0.7480469,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.02531961165368557},{"word":"key","start":12.719999,"end":13.04,"confidence":0.99316406,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.029298018664121628},{"word":"for","start":13.04,"end":13.28,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04505966603755951},{"word":"more","start":13.28,"end":13.44,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.03867267072200775},{"word":"options","start":13.44,"end":13.94,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.04444383829832077},{"word":"we","start":22.585,"end":22.825,"confidence":0.9951172,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.3164081871509552},{"word":"didn't","start":22.825,"end":23.145,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.3233388066291809},{"word":"get","start":23.145,"end":23.305,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.3006974160671234},{"word":"that","start":23.305,"end":23.705,"confidence":0.99902344,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.35474032163619995},{"word":"please","start":23.705,"end":23.945,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2991304099559784},{"word":"try","start":23.945,"end":24.265,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.21895241737365723},{"word":"again","start":24.265,"end":24.765,"confidence":1.0,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.16306911408901217},{"word":"please","start":25.385,"end":25.705,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.03445632383227348},{"word":"enter","start":25.705,"end":26.025,"confidence":1.0,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.025031428784132004},{"word":"the","start":26.025,"end":26.185001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015066820196807384},{"word":"five","start":26.185001,"end":26.425,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.010768900625407696},{"word":"digit","start":26.425,"end":26.825,"confidence":1.0,"punctuated_word":"digit","sentiment":"neutral","sentiment_score":-0.006725240033119917},{"word":"extend","start":26.825,"end":27.3,"confidence":0.40185547,"punctuated_word":"extend","sentiment":"neutral","sentiment_score":-0.005163445137441158},{"word":"please","start":32.26,"end":32.579998,"confidence":0.9248047,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.016193754971027374},{"word":"choose","start":32.579998,"end":32.82,"confidence":1.0,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":-0.0110928975045681},{"word":"from","start":32.82,"end":33.059998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.005852123722434044},{"word":"the","start":33.059998,"end":33.22,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010358218103647232},{"word":"following","start":33.22,"end":33.54,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.013416646048426628},{"word":"options","start":33.54,"end":34.04,"confidence":0.99853516,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.0036132941022515297},{"word":"for","start":34.5,"end":34.739998,"confidence":0.9970703,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.004087638109922409},{"word":"sales","start":34.739998,"end":35.059998,"confidence":1.0,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":0.003904692828655243},{"word":"and","start":35.059998,"end":35.219997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0012027397751808169},{"word":"presales","start":35.219997,"end":35.719997,"confidence":0.99316406,"punctuated_word":"presales","sentiment":"neutral","sentiment_score":-0.0047927480190992355},{"word":"inquiries","start":35.86,"end":36.36,"confidence":0.99853516,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":-0.0050007011741399765},{"word":"say","start":36.66,"end":36.899998,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.008861370384693146},{"word":"presales","start":36.899998,"end":37.399998,"confidence":0.99853516,"punctuated_word":"presales","sentiment":"neutral","sentiment_score":-0.0056665875017642975},{"word":"or","start":37.46,"end":37.699997,"confidence":0.8925781,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.001107979565858841},{"word":"press","start":37.699997,"end":37.94,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.0067057060077786446},{"word":"1","start":37.94,"end":38.34,"confidence":0.99902344,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.0044896770268678665},{"word":"for","start":38.34,"end":38.579998,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.0014196578413248062},{"word":"post","start":38.579998,"end":38.899998,"confidence":0.99316406,"punctuated_word":"post","sentiment":"neutral","sentiment_score":0.0015166252851486206},{"word":"sales","start":38.899998,"end":39.14,"confidence":0.93115234,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":-0.004920830950140953},{"word":"support","start":39.14,"end":39.64,"confidence":1.0,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":-0.0029346859082579613},{"word":"say","start":39.925,"end":40.165,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.0042001111432909966},{"word":"post","start":40.165,"end":40.445,"confidence":0.87060547,"punctuated_word":"post","sentiment":"neutral","sentiment_score":-0.0014998037368059158},{"word":"for","start":40.725,"end":41.045,"confidence":0.7631836,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.005712262354791164},{"word":"sales","start":41.045,"end":41.545,"confidence":0.9995117,"punctuated_word":"sales,","sentiment":"neutral","sentiment_score":-0.004297681152820587},{"word":"say","start":41.684998,"end":42.005,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.010994086042046549},{"word":"sales","start":42.005,"end":42.325,"confidence":0.99902344,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":-0.006281675770878792},{"word":"or","start":42.325,"end":42.485,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.00787883996963501},{"word":"press","start":42.485,"end":42.805,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.009595966897904871},{"word":"1","start":42.805,"end":43.125,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.01067192293703556},{"word":"for","start":43.125,"end":43.445,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.015350554138422012},{"word":"licensing","start":43.445,"end":43.945,"confidence":0.9995117,"punctuated_word":"licensing,","sentiment":"neutral","sentiment_score":-0.01928001269698143},{"word":"say","start":44.085,"end":44.405,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.03134918212890625},{"word":"licensing","start":44.405,"end":44.905,"confidence":0.8483887,"punctuated_word":"licensing.","sentiment":"neutral","sentiment_score":-0.027757715433835983},{"word":"please","start":45.045,"end":45.285,"confidence":0.9892578,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.08277599513530731},{"word":"be","start":45.285,"end":45.445,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.09130788594484328},{"word":"advised","start":45.445,"end":45.845,"confidence":1.0,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":-0.11448515951633452},{"word":"that","start":45.845,"end":46.085,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12022361904382706},{"word":"this","start":46.085,"end":46.245,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.10187208652496338},{"word":"call","start":46.245,"end":46.565,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1161496490240097},{"word":"may","start":46.565,"end":46.725,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.15340878069400787},{"word":"be","start":46.725,"end":46.885,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.16608351469039917},{"word":"monitored","start":46.885,"end":47.285,"confidence":1.0,"punctuated_word":"monitored","sentiment":"neutral","sentiment_score":-0.13210125267505646},{"word":"or","start":47.285,"end":47.524998,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.14660358428955078},{"word":"recorded","start":47.524998,"end":47.925,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.1517343819141388},{"word":"for","start":47.925,"end":48.085,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.15882407128810885},{"word":"quality","start":48.085,"end":48.585,"confidence":0.99560547,"punctuated_word":"quality,","sentiment":"neutral","sentiment_score":-0.12215003371238708},{"word":"training","start":48.725,"end":49.204998,"confidence":0.98291016,"punctuated_word":"training,","sentiment":"neutral","sentiment_score":-0.13159994781017303},{"word":"and","start":49.204998,"end":49.445,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15356247127056122},{"word":"compliance","start":49.445,"end":49.945,"confidence":1.0,"punctuated_word":"compliance","sentiment":"neutral","sentiment_score":-0.1026337519288063},{"word":"purposes","start":50.004997,"end":50.504997,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":-0.10956069827079772},{"word":"by","start":51.364998,"end":51.684998,"confidence":1.0,"punctuated_word":"By","sentiment":"neutral","sentiment_score":-0.11589542031288148},{"word":"continuing","start":51.684998,"end":52.184998,"confidence":0.99853516,"punctuated_word":"continuing,","sentiment":"neutral","sentiment_score":-0.10236018896102904},{"word":"you","start":52.405,"end":52.645,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1221168041229248},{"word":"consent","start":52.645,"end":53.125,"confidence":0.9980469,"punctuated_word":"consent","sentiment":"neutral","sentiment_score":-0.0974416434764862},{"word":"to","start":53.125,"end":53.204998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11540144681930542},{"word":"this","start":53.204998,"end":53.445,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.12923797965049744},{"word":"recording","start":53.445,"end":53.945,"confidence":0.9995117,"punctuated_word":"recording.","sentiment":"neutral","sentiment_score":-0.1530824452638626},{"word":"to","start":54.260002,"end":54.5,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.12966561317443848},{"word":"opt","start":54.5,"end":54.66,"confidence":1.0,"punctuated_word":"opt","sentiment":"neutral","sentiment_score":-0.1028149276971817},{"word":"out","start":54.66,"end":55.16,"confidence":0.9995117,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.1256190836429596},{"word":"please","start":55.22,"end":55.62,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1127270832657814},{"word":"press","start":55.62,"end":55.78,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.0956752598285675},{"word":"1","start":55.78,"end":56.02,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.10190287977457048},{"word":"now","start":56.02,"end":56.52,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.09941348433494568},{"word":"you","start":61.7,"end":61.94,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.06670037657022476},{"word":"are","start":61.94,"end":62.1,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04769439995288849},{"word":"the","start":62.1,"end":62.260002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.048983775079250336},{"word":"first","start":62.260002,"end":62.5,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.05668073520064354},{"word":"caller","start":62.5,"end":62.82,"confidence":0.99902344,"punctuated_word":"caller","sentiment":"neutral","sentiment_score":-0.057352080941200256},{"word":"in","start":62.82,"end":62.9,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.05000199005007744},{"word":"the","start":62.9,"end":63.06,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.054012544453144073},{"word":"queue","start":63.06,"end":63.54,"confidence":0.99902344,"punctuated_word":"queue.","sentiment":"neutral","sentiment_score":-0.06920459121465683},{"word":"please","start":63.54,"end":63.78,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.14489933848381042},{"word":"wait","start":63.78,"end":63.940002,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.122735396027565},{"word":"for","start":63.940002,"end":64.1,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.19176431000232697},{"word":"the","start":64.1,"end":64.26,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1553369164466858},{"word":"next","start":64.26,"end":64.58,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.1433606743812561},{"word":"available","start":64.58,"end":64.98,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.13968761265277865},{"word":"representative","start":64.98,"end":65.48,"confidence":1.0,"punctuated_word":"representative.","sentiment":"neutral","sentiment_score":-0.1799742579460144},{"word":"your","start":66.585,"end":66.825005,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.214916467666626},{"word":"call","start":66.825005,"end":67.065,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2711086869239807},{"word":"is","start":67.065,"end":67.225,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.25705575942993164},{"word":"important","start":67.225,"end":67.705,"confidence":1.0,"punctuated_word":"important","sentiment":"neutral","sentiment_score":-0.29906970262527466},{"word":"to","start":67.705,"end":67.865,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23971615731716156},{"word":"us","start":67.865,"end":68.265,"confidence":0.9995117,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.24786798655986783},{"word":"please","start":68.265,"end":68.505005,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.25284305214881897},{"word":"remain","start":68.505005,"end":68.905,"confidence":1.0,"punctuated_word":"remain","sentiment":"neutral","sentiment_score":-0.2143237292766571},{"word":"on","start":68.905,"end":68.985,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2171342521905899},{"word":"the","start":68.985,"end":69.065,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19498351216316223},{"word":"line","start":69.065,"end":69.305,"confidence":0.8742676,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":-0.19787734746932983},{"word":"and","start":69.305,"end":69.545,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.20558114349842072},{"word":"your","start":69.545,"end":69.705,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.24370984733104703},{"word":"call","start":69.705,"end":69.945,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.245095819234848},{"word":"will","start":69.945,"end":70.025,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.25521665811538696},{"word":"be","start":70.025,"end":70.185,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.24179551005363464},{"word":"answered","start":70.185,"end":70.505005,"confidence":1.0,"punctuated_word":"answered","sentiment":"neutral","sentiment_score":-0.2979404330253601},{"word":"by","start":70.505005,"end":70.665,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.21444600820541385},{"word":"the","start":70.665,"end":70.825005,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19720688462257385},{"word":"next","start":70.825005,"end":71.145004,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.1150410994887352},{"word":"available","start":71.145004,"end":71.625,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.16188493371009827},{"word":"representative","start":71.625,"end":72.125,"confidence":1.0,"punctuated_word":"representative.","sentiment":"neutral","sentiment_score":-0.13170436024665833},{"word":"thank","start":95.195,"end":95.315,"confidence":0.31982422,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.15617547929286957},{"word":"you","start":95.315,"end":95.435,"confidence":0.7324219,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14392149448394775},{"word":"for","start":95.435,"end":95.59499,"confidence":0.92089844,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2455899268388748},{"word":"calling","start":95.59499,"end":96.09499,"confidence":0.30581665,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.1507893204689026},{"word":"this","start":96.155,"end":96.395,"confidence":0.6977539,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.15383341908454895},{"word":"is","start":96.395,"end":96.715,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.19309301674365997},{"word":"beth","start":96.715,"end":97.115,"confidence":0.6463623,"punctuated_word":"Beth.","sentiment":"neutral","sentiment_score":0.1888468861579895},{"word":"can","start":97.115,"end":97.274994,"confidence":0.9550781,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.12544070184230804},{"word":"i","start":97.274994,"end":97.435,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09071308374404909},{"word":"have","start":97.435,"end":97.674995,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08421409130096436},{"word":"your","start":97.674995,"end":97.835,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06865793466567993},{"word":"name","start":97.835,"end":98.075,"confidence":0.9975586,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.07068625837564468},{"word":"please","start":98.075,"end":98.575,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.08800919353961945},{"word":"hi","start":105.034996,"end":105.274994,"confidence":0.9772949,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1822315454483032},{"word":"ross","start":105.274994,"end":105.59499,"confidence":0.9628906,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.2018621861934662},{"word":"how","start":105.59499,"end":105.755,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.22452335059642792},{"word":"can","start":105.755,"end":105.91499,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.192976638674736},{"word":"i","start":105.91499,"end":106.075,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2206317037343979},{"word":"help","start":106.075,"end":106.235,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.1898928135633469},{"word":"you","start":106.235,"end":106.735,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.203829288482666},{"word":"cm9681","start":119.75,"end":121.875,"confidence":0.8986003,"punctuated_word":"CM9681.","sentiment":"neutral","sentiment_score":-0.024593068286776543},{"word":"that's","start":121.875,"end":122.355,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.023437663912773132},{"word":"charlie","start":122.355,"end":122.835,"confidence":0.9760742,"punctuated_word":"Charlie","sentiment":"neutral","sentiment_score":-0.02074749767780304},{"word":"mama","start":122.835,"end":123.335,"confidence":0.86848956,"punctuated_word":"mama.","sentiment":"neutral","sentiment_score":-0.02359970659017563},{"word":"right","start":123.395004,"end":123.895004,"confidence":0.9526367,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.029332468286156654},{"word":"so","start":124.915,"end":125.155,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11853291094303132},{"word":"you're","start":125.155,"end":125.395004,"confidence":0.9980469,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.1424228549003601},{"word":"calling","start":125.395004,"end":125.795,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.14981824159622192},{"word":"in","start":125.795,"end":125.955,"confidence":0.96533203,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.14603449404239657},{"word":"to","start":125.955,"end":126.035,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20038896799087524},{"word":"check","start":126.035,"end":126.275,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.21808481216430664},{"word":"if","start":126.275,"end":126.435,"confidence":0.97998047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.20793843269348145},{"word":"there's","start":126.435,"end":126.755,"confidence":0.80737305,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.22031456232070923},{"word":"stock","start":126.755,"end":127.255,"confidence":0.69189453,"punctuated_word":"stock.","sentiment":"neutral","sentiment_score":-0.15856076776981354},{"word":"are","start":128.035,"end":128.195,"confidence":1.0,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.07805006206035614},{"word":"you","start":128.195,"end":128.355,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07554642111063004},{"word":"checking","start":128.355,"end":128.675,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.07000052183866501},{"word":"for","start":128.675,"end":128.91501,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07289595156908035},{"word":"stock","start":128.91501,"end":129.235,"confidence":0.9838867,"punctuated_word":"stock","sentiment":"neutral","sentiment_score":-0.08246473968029022},{"word":"availability","start":129.235,"end":129.735,"confidence":1.0,"punctuated_word":"availability?","sentiment":"neutral","sentiment_score":-0.09177663922309875},{"word":"okay","start":133.475,"end":133.875,"confidence":0.9885254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01263303868472576},{"word":"let","start":133.875,"end":134.115,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0059460848569869995},{"word":"me","start":134.115,"end":134.275,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.004874221980571747},{"word":"see","start":134.275,"end":134.515,"confidence":0.9890137,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.005890943109989166},{"word":"just","start":134.515,"end":134.835,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.0015367455780506134},{"word":"one","start":134.835,"end":134.995,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0033379197120666504},{"word":"moment","start":134.995,"end":135.495,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.004870105534791946},{"word":"do","start":143.90001,"end":144.14,"confidence":0.83251953,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.0012526735663414},{"word":"you","start":144.14,"end":144.22,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0032525062561035156},{"word":"have","start":144.22,"end":144.38,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.000039808452129364014},{"word":"the","start":144.38,"end":144.62001,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008583128452301025},{"word":"ingram","start":144.62001,"end":144.94,"confidence":0.984375,"punctuated_word":"Ingram","sentiment":"neutral","sentiment_score":-0.005432089790701866},{"word":"micros","start":144.94,"end":145.44,"confidence":0.6480713,"punctuated_word":"Micros","sentiment":"neutral","sentiment_score":0.011249744333326817},{"word":"q","start":145.5,"end":146.0,"confidence":0.73010254,"punctuated_word":"Q?","sentiment":"neutral","sentiment_score":0.004344548098742962},{"word":"5894790","start":155.105,"end":157.44499,"confidence":0.93763953,"punctuated_word":"5894790.","sentiment":"neutral","sentiment_score":0.016027137637138367},{"word":"okay","start":159.105,"end":159.605,"confidence":0.74194336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03548049181699753},{"word":"so","start":173.23,"end":173.55,"confidence":0.6074219,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.034571729600429535},{"word":"this","start":173.55,"end":173.79,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04360435530543327},{"word":"is","start":173.79,"end":174.11,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03588901832699776},{"word":"for","start":174.11,"end":174.34999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03503802791237831},{"word":"the","start":174.34999,"end":174.84999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05860245972871781},{"word":"connection","start":175.70999,"end":176.20999,"confidence":0.9941406,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.07922223210334778},{"word":"module","start":176.26999,"end":176.75,"confidence":0.99609375,"punctuated_word":"module","sentiment":"neutral","sentiment_score":0.05753025785088539},{"word":"ethernet","start":176.75,"end":177.25,"confidence":0.9433594,"punctuated_word":"Ethernet.","sentiment":"neutral","sentiment_score":0.07609133422374725},{"word":"yeah","start":177.55,"end":177.87,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06745995581150055},{"word":"we","start":177.87,"end":178.11,"confidence":1.0,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.3466806411743164},{"word":"currently","start":178.11,"end":178.51,"confidence":0.9980469,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.3868639767169952},{"word":"do","start":178.51,"end":178.67,"confidence":0.99902344,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.3825094401836395},{"word":"not","start":178.67,"end":178.91,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.41018885374069214},{"word":"have","start":178.91,"end":179.15,"confidence":0.99902344,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4378158450126648},{"word":"stock","start":179.15,"end":179.65,"confidence":0.99365234,"punctuated_word":"stock.","sentiment":"negative","sentiment_score":-0.4767957031726837},{"word":"let","start":180.645,"end":180.805,"confidence":0.95947266,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.26337671279907227},{"word":"me","start":180.805,"end":180.965,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.17842958867549896},{"word":"see","start":180.965,"end":181.465,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.1973726600408554},{"word":"on","start":183.44499,"end":183.685,"confidence":0.98828125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.10302385687828064},{"word":"the","start":183.685,"end":183.845,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12791584432125092},{"word":"lead","start":183.845,"end":184.165,"confidence":0.99121094,"punctuated_word":"lead","sentiment":"neutral","sentiment_score":-0.12138717621564864},{"word":"time","start":184.165,"end":184.645,"confidence":0.9946289,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.16205936670303345},{"word":"just","start":184.645,"end":184.885,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.09683264046907424},{"word":"one","start":184.885,"end":185.125,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.1701195240020752},{"word":"moment","start":185.125,"end":185.625,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.10117994993925096},{"word":"i'm","start":202.18,"end":202.42,"confidence":0.84106445,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17407755553722382},{"word":"sorry","start":202.42,"end":202.9,"confidence":0.99194336,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1934085488319397},{"word":"the","start":202.9,"end":203.22,"confidence":0.78271484,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.19054855406284332},{"word":"actually","start":203.62,"end":204.02,"confidence":0.95581055,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.22317996621131897},{"word":"the","start":204.02,"end":204.18,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3190971314907074},{"word":"vendor","start":204.18,"end":204.58,"confidence":1.0,"punctuated_word":"vendor","sentiment":"neutral","sentiment_score":-0.29101434350013733},{"word":"has","start":204.58,"end":204.82,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.4415770471096039},{"word":"not","start":204.82,"end":205.06,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3619494438171386},{"word":"provided","start":205.06,"end":205.56,"confidence":1.0,"punctuated_word":"provided","sentiment":"negative","sentiment_score":-0.3466159403324127},{"word":"us","start":205.7,"end":205.94,"confidence":0.99902344,"punctuated_word":"us","sentiment":"negative","sentiment_score":-0.3398670554161072},{"word":"with","start":205.94,"end":206.18,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3427559435367584},{"word":"a","start":206.18,"end":206.34,"confidence":0.54296875,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3532576560974121},{"word":"lead","start":206.34,"end":206.66,"confidence":0.99902344,"punctuated_word":"lead","sentiment":"negative","sentiment_score":-0.3449854552745819},{"word":"time","start":206.66,"end":207.16,"confidence":0.8105469,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.2640399634838104},{"word":"so","start":207.395,"end":207.55501,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10314417630434036},{"word":"i","start":207.55501,"end":207.715,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09112279117107391},{"word":"think","start":207.715,"end":208.215,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0066258832812309265},{"word":"you","start":208.355,"end":208.595,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05883835256099701},{"word":"will","start":208.595,"end":209.095,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.047315776348114014},{"word":"you","start":209.475,"end":209.715,"confidence":0.7104492,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04813719540834427},{"word":"will","start":209.715,"end":209.955,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03951358050107956},{"word":"be","start":209.955,"end":210.035,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.020482555031776428},{"word":"able","start":210.035,"end":210.195,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.02224128693342209},{"word":"to","start":210.195,"end":210.695,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07391415536403656},{"word":"check","start":210.91501,"end":211.235,"confidence":0.99316406,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.01788732409477234},{"word":"the","start":211.235,"end":211.475,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1073722392320633},{"word":"eta","start":211.475,"end":211.975,"confidence":0.9970703,"punctuated_word":"ETA","sentiment":"neutral","sentiment_score":-0.08621322363615036},{"word":"once","start":212.035,"end":212.515,"confidence":0.9970703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.07241882383823395},{"word":"purchased","start":212.515,"end":213.015,"confidence":0.67578125,"punctuated_word":"purchased","sentiment":"neutral","sentiment_score":-0.044715382158756256},{"word":"and","start":213.395,"end":213.55501,"confidence":0.34350586,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1338271200656891},{"word":"or","start":213.715,"end":213.875,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.10493753850460052},{"word":"once","start":213.875,"end":214.195,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.1266031563282013},{"word":"the","start":214.195,"end":214.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1580633968114853},{"word":"order","start":214.355,"end":214.675,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.130540132522583},{"word":"has","start":214.675,"end":214.835,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.1423410028219223},{"word":"been","start":214.835,"end":215.075,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.13917553424835205},{"word":"made","start":215.075,"end":215.575,"confidence":1.0,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.12839893996715546},{"word":"because","start":216.435,"end":216.755,"confidence":0.38427734,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.15463857352733612},{"word":"i","start":216.755,"end":216.835,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33980321884155273},{"word":"don't","start":216.835,"end":217.075,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3496866226196289},{"word":"see","start":217.075,"end":217.235,"confidence":1.0,"punctuated_word":"see","sentiment":"negative","sentiment_score":-0.35377538204193115},{"word":"a","start":217.235,"end":217.395,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.403003454208374},{"word":"lead","start":217.395,"end":217.63501,"confidence":1.0,"punctuated_word":"lead","sentiment":"negative","sentiment_score":-0.39939606189727783},{"word":"time","start":217.63501,"end":217.875,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.2797023355960846},{"word":"provided","start":217.875,"end":218.355,"confidence":1.0,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":-0.31957709789276123},{"word":"by","start":218.355,"end":218.595,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.3313385546207428},{"word":"the","start":218.595,"end":218.755,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35669949650764465},{"word":"vendor","start":218.755,"end":219.255,"confidence":0.99902344,"punctuated_word":"vendor.","sentiment":"neutral","sentiment_score":-0.231557235121727},{"word":"this","start":220.02,"end":220.26001,"confidence":0.9921875,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.2115783393383026},{"word":"one","start":220.26001,"end":220.5,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.18962320685386655},{"word":"is","start":220.5,"end":220.66,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.21917517483234408},{"word":"currently","start":220.66,"end":221.16,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.21844258904457092},{"word":"out","start":221.22,"end":221.72,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.17658783495426178},{"word":"of","start":221.74,"end":222.24,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.19383177161216736},{"word":"stock","start":222.26001,"end":222.76001,"confidence":1.0,"punctuated_word":"stock.","sentiment":"neutral","sentiment_score":-0.16082707047462463},{"word":"let","start":230.5,"end":230.66,"confidence":0.5083008,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.05967261269688606},{"word":"me","start":230.66,"end":230.82,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04062898829579353},{"word":"see","start":230.82,"end":231.06,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.055286653339862823},{"word":"if","start":231.06,"end":231.3,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.077120840549469},{"word":"there's","start":231.3,"end":231.7,"confidence":0.9875488,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.09436428546905518},{"word":"incoming","start":231.7,"end":232.2,"confidence":0.87158203,"punctuated_word":"incoming","sentiment":"neutral","sentiment_score":-0.1230575069785118},{"word":"stock","start":232.34,"end":232.74,"confidence":0.99121094,"punctuated_word":"stock.","sentiment":"neutral","sentiment_score":-0.11707352101802826},{"word":"just","start":232.74,"end":232.98001,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.08630606532096863},{"word":"one","start":232.98001,"end":233.22,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.12209880352020264},{"word":"moment","start":233.22,"end":233.72,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.08746695518493652},{"word":"i","start":241.75499,"end":241.915,"confidence":0.5390625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25428056716918945},{"word":"actually","start":241.915,"end":242.315,"confidence":0.9658203,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.27504003047943115},{"word":"don't","start":242.315,"end":242.555,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.30404579639434814},{"word":"have","start":242.555,"end":242.715,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3334629237651825},{"word":"that","start":242.715,"end":243.03499,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.36003410816192627},{"word":"on","start":243.03499,"end":243.275,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.4065355956554413},{"word":"my","start":243.275,"end":243.515,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4211620092391968},{"word":"end","start":243.515,"end":244.015,"confidence":0.7717285,"punctuated_word":"end.","sentiment":"negative","sentiment_score":-0.35367515683174133},{"word":"so","start":244.39499,"end":244.715,"confidence":0.9902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.24005118012428284},{"word":"i","start":244.715,"end":244.875,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23327048122882843},{"word":"think","start":244.875,"end":245.11499,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.19944168627262115},{"word":"that's","start":245.11499,"end":245.435,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.26916730403900146},{"word":"just","start":245.435,"end":245.67499,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.27338671684265137},{"word":"an","start":245.67499,"end":245.83499,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.3091723918914795},{"word":"estimate","start":245.83499,"end":246.33499,"confidence":0.97631836,"punctuated_word":"estimate.","sentiment":"neutral","sentiment_score":-0.32786038517951965},{"word":"because","start":251.56999,"end":252.06999,"confidence":0.59521484,"punctuated_word":"Because,","sentiment":"neutral","sentiment_score":-0.11669444292783736},{"word":"yeah","start":252.45,"end":252.69,"confidence":0.71240234,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.18604415655136108},{"word":"because","start":252.69,"end":253.01,"confidence":0.9921875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2014738768339157},{"word":"i","start":253.01,"end":253.51,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31858572363853455},{"word":"don't","start":253.81,"end":254.29,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.29204314947128296},{"word":"i","start":254.29,"end":254.53,"confidence":0.9892578,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.39327237010002136},{"word":"don't","start":254.53,"end":254.77,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3491904139518738},{"word":"see","start":254.77,"end":255.09,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.28400835394859314},{"word":"that","start":255.09,"end":255.49,"confidence":0.9914551,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.24861544370651245},{"word":"you","start":255.97,"end":256.13,"confidence":0.98828125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.027092672884464264},{"word":"can","start":256.13,"end":256.45,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.011046022176742554},{"word":"send","start":256.45,"end":256.77,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.02751101553440094},{"word":"us","start":256.77,"end":257.17,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.0001712441444396973},{"word":"a","start":257.17,"end":257.57,"confidence":0.94921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004349470138549805},{"word":"an","start":257.73,"end":258.05,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0000741034746170044},{"word":"email","start":258.05,"end":258.55,"confidence":0.9848633,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.01967548206448555},{"word":"to","start":259.25,"end":259.65,"confidence":0.9589844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006377875804901123},{"word":"quotes@ingrammicro.com.au","start":259.65,"end":262.725,"confidence":0.91677517,"punctuated_word":"quotes@IngramMicro.com.au,","sentiment":"neutral","sentiment_score":0.04645757004618645},{"word":"and","start":262.885,"end":263.20502,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10051042586565018},{"word":"our","start":263.20502,"end":263.445,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09157960116863252},{"word":"quoting","start":263.445,"end":263.765,"confidence":0.90771484,"punctuated_word":"quoting","sentiment":"neutral","sentiment_score":0.06713548302650452},{"word":"team","start":263.765,"end":263.92502,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.08769066631793976},{"word":"would","start":263.92502,"end":264.165,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1191217675805092},{"word":"be","start":264.165,"end":264.245,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.14037677645683289},{"word":"able","start":264.245,"end":264.48502,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.157638281583786},{"word":"to","start":264.48502,"end":264.64502,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10853361338377},{"word":"provide","start":264.64502,"end":265.045,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.1045749932527542},{"word":"you","start":265.045,"end":265.285,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11400765180587769},{"word":"with","start":265.285,"end":265.785,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14884597063064575},{"word":"more","start":265.92502,"end":266.245,"confidence":0.8183594,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.04953157156705856},{"word":"information","start":266.245,"end":266.745,"confidence":0.99853516,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":0.06922522187232971},{"word":"they","start":267.36502,"end":267.525,"confidence":0.99902344,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.08287392556667328},{"word":"can","start":267.525,"end":267.765,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0566849485039711},{"word":"check","start":267.765,"end":268.085,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.07414178550243378},{"word":"with","start":268.085,"end":268.245,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0813593938946724},{"word":"the","start":268.245,"end":268.405,"confidence":0.6586914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05462804436683655},{"word":"vendor","start":268.405,"end":268.905,"confidence":1.0,"punctuated_word":"vendor","sentiment":"neutral","sentiment_score":0.022502072155475616},{"word":"with","start":270.005,"end":270.325,"confidence":0.9741211,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08503174781799316},{"word":"more","start":270.325,"end":270.64502,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.03019380569458008},{"word":"information","start":270.64502,"end":271.14502,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.031112097203731537},{"word":"regarding","start":271.285,"end":271.765,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.009906239807605743},{"word":"the","start":271.765,"end":271.92502,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027497462928295135},{"word":"lead","start":271.92502,"end":272.165,"confidence":0.9980469,"punctuated_word":"lead","sentiment":"neutral","sentiment_score":-0.03892172127962112},{"word":"time","start":272.165,"end":272.565,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.06752000749111176},{"word":"and","start":272.565,"end":272.885,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07203862071037292},{"word":"the","start":272.885,"end":272.965,"confidence":0.9199219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.042857855558395386},{"word":"possible","start":272.965,"end":273.465,"confidence":0.99902344,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":0.006602942943572998},{"word":"eta","start":273.525,"end":274.005,"confidence":0.99560547,"punctuated_word":"ETA","sentiment":"neutral","sentiment_score":0.05668345093727112},{"word":"for","start":274.005,"end":274.245,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05391443520784378},{"word":"you","start":274.245,"end":274.745,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.008413411676883698},{"word":"right","start":275.49002,"end":275.73,"confidence":0.93847656,"punctuated_word":"Right","sentiment":"neutral","sentiment_score":-0.11487755179405212},{"word":"now","start":275.73,"end":275.97,"confidence":0.9003906,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.15932193398475647},{"word":"what","start":275.97,"end":276.21002,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.14574864506721497},{"word":"i'm","start":276.21002,"end":276.37,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1789434552192688},{"word":"just","start":276.37,"end":276.61002,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21364110708236697},{"word":"seeing","start":276.61002,"end":276.93002,"confidence":0.9980469,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":-0.1990162432193756},{"word":"is","start":276.93002,"end":277.17,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2379717081785202},{"word":"what","start":277.17,"end":277.33002,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.234608992934227},{"word":"is","start":277.33002,"end":277.57,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.25357210636138916},{"word":"on","start":277.57,"end":277.89,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.21611475944519043},{"word":"our","start":277.89,"end":278.39,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.3040127754211426},{"word":"our","start":278.69,"end":278.93002,"confidence":0.8833008,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.30160972476005554},{"word":"database","start":278.93002,"end":279.43002,"confidence":0.9941406,"punctuated_word":"database.","sentiment":"neutral","sentiment_score":-0.237752228975296},{"word":"we","start":279.97,"end":280.21002,"confidence":0.99902344,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.3369014263153076},{"word":"currently","start":280.21002,"end":280.69,"confidence":0.99902344,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.44900885224342346},{"word":"have","start":280.69,"end":281.09,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.40617942810058594},{"word":"no","start":281.09,"end":281.41,"confidence":0.9980469,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.44083094596862793},{"word":"stock","start":281.41,"end":281.91,"confidence":0.9394531,"punctuated_word":"stock","sentiment":"negative","sentiment_score":-0.42302268743515015},{"word":"and","start":282.05002,"end":282.45,"confidence":0.9350586,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.41678035259246826},{"word":"no","start":282.45,"end":282.69,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.4791152477264404},{"word":"lead","start":282.69,"end":282.93002,"confidence":0.9970703,"punctuated_word":"lead","sentiment":"negative","sentiment_score":-0.35391223430633545},{"word":"time","start":282.93002,"end":283.43002,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.3185616731643677},{"word":"provided","start":283.49002,"end":283.99002,"confidence":0.99316406,"punctuated_word":"provided","sentiment":"negative","sentiment_score":-0.3581477403640747},{"word":"by","start":284.21002,"end":284.37,"confidence":1.0,"punctuated_word":"by","sentiment":"negative","sentiment_score":-0.43030011653900146},{"word":"the","start":284.37,"end":284.53,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3964302241802216},{"word":"vendor","start":284.53,"end":285.03,"confidence":1.0,"punctuated_word":"vendor.","sentiment":"neutral","sentiment_score":-0.220540851354599},{"word":"yeah","start":289.435,"end":289.755,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04132867604494095},{"word":"so","start":289.755,"end":290.075,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06583192199468613},{"word":"for","start":290.075,"end":290.315,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06887057423591614},{"word":"my","start":290.315,"end":290.475,"confidence":0.7661133,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.11570649594068529},{"word":"information","start":290.475,"end":290.975,"confidence":0.98583984,"punctuated_word":"information,","sentiment":"neutral","sentiment_score":0.13562503457069397},{"word":"just","start":291.035,"end":291.27502,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1287304311990738},{"word":"send","start":291.27502,"end":291.435,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.12063255906105042},{"word":"us","start":291.435,"end":291.595,"confidence":0.99316406,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1329132914543152},{"word":"an","start":291.595,"end":291.83502,"confidence":0.96777344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.11795417964458466},{"word":"email","start":291.83502,"end":292.33502,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.12395288795232771},{"word":"for","start":292.55502,"end":293.05502,"confidence":0.8017578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11616414040327072},{"word":"at","start":293.67502,"end":293.99503,"confidence":0.9941406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.10619930922985076},{"word":"coach@englandmicro.com.au","start":293.99503,"end":297.61502,"confidence":0.8881836,"punctuated_word":"coach@englandmicro.com.au.","sentiment":"neutral","sentiment_score":0.13014622032642365},{"word":"anything","start":302.49,"end":302.88998,"confidence":0.6845703,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":0.08138975501060486},{"word":"else","start":302.88998,"end":303.38998,"confidence":0.9951172,"punctuated_word":"else?","sentiment":"neutral","sentiment_score":0.05421663448214531},{"word":"hello","start":310.56998,"end":311.06998,"confidence":0.89868164,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0012930694501847029},{"word":"thank","start":315.88287,"end":316.20288,"confidence":0.8642578,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.783658504486084},{"word":"you","start":316.20288,"end":316.36285,"confidence":0.99609375,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7732123732566833},{"word":"for","start":316.36285,"end":316.52286,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.8179062008857727},{"word":"calling","start":316.52286,"end":317.02286,"confidence":1.0,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.07702023535966873}],"paragraphs":{"transcript":"\nYou for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again.\n\nPlease enter the five digit extend Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post For sales, say sales or press 1. For licensing, say licensing. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.\n\nBy continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us.\n\nPlease remain on the line, and your call will be answered by the next available representative. Thank you for calling. This is Beth. Can I have your name, please? Hi, Ross.\n\nHow can I help you? CM9681. That's Charlie mama. Right? So you're calling in to check if there's stock.\n\nAre you checking for stock availability? Okay. Let me see. Just one moment. Do you have the Ingram Micros Q?\n\n5894790. Okay. So this is for the connection module Ethernet. Yeah. We currently do not have stock.\n\nLet me see on the lead time. Just one moment. I'm sorry. The actually, the vendor has not provided us with a lead time. So I think you will you will be able to check the ETA once purchased and or once the order has been made because I don't see a lead time provided by the vendor.\n\nThis one is currently out of stock. Let me see if there's incoming stock. Just one moment. I actually don't have that on my end. So I think that's just an estimate.\n\nBecause, yeah, because I don't I don't see that. You can send us a an email, to quotes@IngramMicro.com.au, and our quoting team would be able to provide you with more information. They can check with the vendor with more information regarding the lead time and the possible ETA for you. Right now, what I'm just seeing is what is on our our database. We currently have no stock and no lead time provided by the vendor.\n\nYeah. So for my information, just send us an email for at coach@englandmicro.com.au. Anything else? Hello? Thank you for calling.","paragraphs":[{"sentences":[{"text":"You for calling Ingram Micro.","start":0.16,"end":1.6999999,"sentiment":"neutral","sentiment_score":-0.02235688641667366},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":2.0,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.12632723791258677},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.3999996,"end":13.94,"sentiment":"neutral","sentiment_score":-0.02650373987853527},{"text":"We didn't get that.","start":22.585,"end":23.705,"sentiment":"neutral","sentiment_score":-0.32379618287086487},{"text":"Please try again.","start":23.705,"end":24.765,"sentiment":"neutral","sentiment_score":-0.22705064713954926}],"sentiment":"neutral","sentiment_score":-0.08741922447314629,"num_words":52,"start":0.16,"end":24.765},{"sentences":[{"text":"Please enter the five digit extend Please choose from the following options.","start":25.385,"end":34.04,"sentiment":"neutral","sentiment_score":-0.013144924421794713},{"text":"For sales and presales inquiries, say presales or press 1.","start":34.5,"end":38.34,"sentiment":"neutral","sentiment_score":-0.002440966200083494},{"text":"For post sales support, say post For sales, say sales or press 1.","start":38.34,"end":43.125,"sentiment":"neutral","sentiment_score":-0.005299299955368042},{"text":"For licensing, say licensing.","start":43.125,"end":44.905,"sentiment":"neutral","sentiment_score":-0.02343436609953642},{"text":"Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":45.045,"end":50.504997,"sentiment":"neutral","sentiment_score":-0.12676922845489838}],"sentiment":"neutral","sentiment_score":-0.04464025004667097,"num_words":56,"start":25.385,"end":50.504997},{"sentences":[{"text":"By continuing, you consent to this recording.","start":51.364998,"end":53.945,"sentiment":"neutral","sentiment_score":-0.11936227551528386},{"text":"To opt out, please press 1 now.","start":54.260002,"end":56.52,"sentiment":"neutral","sentiment_score":-0.10968833310263497},{"text":"You are the first caller in the queue.","start":61.7,"end":63.54,"sentiment":"neutral","sentiment_score":-0.056328811682760715},{"text":"Please wait for the next available representative.","start":63.54,"end":65.48,"sentiment":"neutral","sentiment_score":-0.1539655008486339},{"text":"Your call is important to us.","start":66.585,"end":68.265,"sentiment":"neutral","sentiment_score":-0.25495579342047375}],"sentiment":"neutral","sentiment_score":-0.13318508629287992,"num_words":35,"start":51.364998,"end":68.265},{"sentences":[{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":68.265,"end":72.125,"sentiment":"neutral","sentiment_score":-0.21167403692379594},{"text":"Thank you for calling.","start":95.195,"end":96.09499,"sentiment":"neutral","sentiment_score":0.17411905527114868},{"text":"This is Beth.","start":96.155,"end":97.115,"sentiment":"neutral","sentiment_score":0.17859110732873282},{"text":"Can I have your name, please?","start":97.115,"end":98.575,"sentiment":"neutral","sentiment_score":0.0879535439113776},{"text":"Hi, Ross.","start":105.034996,"end":105.59499,"sentiment":"neutral","sentiment_score":0.1920468658208847}],"sentiment":"neutral","sentiment_score":-0.04008774363225506,"num_words":31,"start":68.265,"end":105.59499},{"sentences":[{"text":"How can I help you?","start":105.59499,"end":106.735,"sentiment":"neutral","sentiment_score":0.20637075901031493},{"text":"CM9681.","start":119.75,"end":121.875,"sentiment":"neutral","sentiment_score":-0.024593068286776543},{"text":"That's Charlie mama.","start":121.875,"end":123.335,"sentiment":"neutral","sentiment_score":-0.0225949560602506},{"text":"Right?","start":123.395004,"end":123.895004,"sentiment":"neutral","sentiment_score":-0.029332468286156654},{"text":"So you're calling in to check if there's stock.","start":124.915,"end":127.255,"sentiment":"neutral","sentiment_score":-0.17356622715791067}],"sentiment":"neutral","sentiment_score":-0.03431329758543717,"num_words":19,"start":105.59499,"end":127.255},{"sentences":[{"text":"Are you checking for stock availability?","start":128.035,"end":129.735,"sentiment":"neutral","sentiment_score":-0.07845572258035342},{"text":"Okay.","start":133.475,"end":133.875,"sentiment":"neutral","sentiment_score":-0.01263303868472576},{"text":"Let me see.","start":133.875,"end":134.515,"sentiment":"neutral","sentiment_score":-0.005570416649182637},{"text":"Just one moment.","start":134.515,"end":135.495,"sentiment":"neutral","sentiment_score":-1.519918441772461e-6},{"text":"Do you have the Ingram Micros Q?","start":143.90001,"end":146.0,"sentiment":"neutral","sentiment_score":-0.00042370201221534183}],"sentiment":"neutral","sentiment_score":-0.025152454897761346,"num_words":20,"start":128.035,"end":146.0},{"sentences":[{"text":"5894790.","start":155.105,"end":157.44499,"sentiment":"neutral","sentiment_score":0.016027137637138367},{"text":"Okay.","start":159.105,"end":159.605,"sentiment":"neutral","sentiment_score":0.03548049181699753},{"text":"So this is for the connection module Ethernet.","start":173.23,"end":177.25,"sentiment":"neutral","sentiment_score":0.05256867688149214},{"text":"Yeah.","start":177.55,"end":177.87,"sentiment":"neutral","sentiment_score":-0.06745995581150055},{"text":"We currently do not have stock.","start":177.87,"end":179.65,"sentiment":"negative","sentiment_score":-0.40680907666683197}],"sentiment":"neutral","sentiment_score":-0.11977984537096585,"num_words":17,"start":155.105,"end":179.65},{"sentences":[{"text":"Let me see on the lead time.","start":180.645,"end":184.645,"sentiment":"neutral","sentiment_score":-0.16479502937623433},{"text":"Just one moment.","start":184.645,"end":185.625,"sentiment":"neutral","sentiment_score":-0.1227107048034668},{"text":"I'm sorry.","start":202.18,"end":202.9,"sentiment":"neutral","sentiment_score":-0.18374305218458176},{"text":"The actually, the vendor has not provided us with a lead time.","start":202.9,"end":207.16,"sentiment":"neutral","sentiment_score":-0.3182407083610694},{"text":"So I think you will you will be able to check the ETA once purchased and or once the order has been made because I don't see a lead time provided by the vendor.","start":207.395,"end":219.255,"sentiment":"neutral","sentiment_score":-0.1581919125336058}],"sentiment":"neutral","sentiment_score":-0.19114822329118333,"num_words":58,"start":180.645,"end":219.255},{"sentences":[{"text":"This one is currently out of stock.","start":220.02,"end":222.76001,"sentiment":"neutral","sentiment_score":-0.19572371244430542},{"text":"Let me see if there's incoming stock.","start":230.5,"end":232.74,"sentiment":"neutral","sentiment_score":-0.08102920119251524},{"text":"Just one moment.","start":232.74,"end":233.72,"sentiment":"neutral","sentiment_score":-0.09862394134203593},{"text":"I actually don't have that on my end.","start":241.75499,"end":244.015,"sentiment":"negative","sentiment_score":-0.3385295234620571},{"text":"So I think that's just an estimate.","start":244.39499,"end":246.33499,"sentiment":"neutral","sentiment_score":-0.26462144936834064}],"sentiment":"neutral","sentiment_score":-0.21230401727370918,"num_words":32,"start":220.02,"end":246.33499},{"sentences":[{"text":"Because, yeah, because I don't I don't see that.","start":251.56999,"end":255.49,"sentiment":"neutral","sentiment_score":-0.2655475479033258},{"text":"You can send us a an email, to quotes@IngramMicro.com.au, and our quoting team would be able to provide you with more information.","start":255.97,"end":266.745,"sentiment":"neutral","sentiment_score":0.05989230220968073},{"text":"They can check with the vendor with more information regarding the lead time and the possible ETA for you.","start":267.36502,"end":274.745,"sentiment":"neutral","sentiment_score":0.03964309355146006},{"text":"Right now, what I'm just seeing is what is on our our database.","start":275.49002,"end":279.43002,"sentiment":"neutral","sentiment_score":-0.21516855634175813},{"text":"We currently have no stock and no lead time provided by the vendor.","start":279.97,"end":285.03,"sentiment":"negative","sentiment_score":-0.38690244463773876}],"sentiment":"neutral","sentiment_score":-0.10718423049700887,"num_words":76,"start":251.56999,"end":285.03},{"sentences":[{"text":"Yeah.","start":289.435,"end":289.755,"sentiment":"neutral","sentiment_score":0.04132867604494095},{"text":"So for my information, just send us an email for at coach@englandmicro.com.au.","start":289.755,"end":297.61502,"sentiment":"neutral","sentiment_score":0.11356058716773987},{"text":"Anything else?","start":302.49,"end":303.38998,"sentiment":"neutral","sentiment_score":0.06780319474637508},{"text":"Hello?","start":310.56998,"end":311.06998,"sentiment":"neutral","sentiment_score":0.0012930694501847029},{"text":"Thank you for calling.","start":315.88287,"end":317.02286,"sentiment":"positive","sentiment_score":0.5744392108172178}],"sentiment":"neutral","sentiment_score":0.19193560121348127,"num_words":20,"start":289.435,"end":317.02286}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again.\n\nPlease enter the five digit extend Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post For sales, say sales or press 1. For licensing, say licensing. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.\n\nBy continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us.\n\nPlease remain on the line, and your call will be answered by the next available representative. Thank you for calling. This is Beth. Can I have your name, please?\n\nChannel 0: This is Ross speaking from Tech Home Systems.\n\nChannel 1: Hi, Ross. How can I help you?\n\nChannel 0: Hi there. Actually, I was just after an inquiry. We got one customer, and he was after CM9681.\n\nChannel 1: CM9681. That's Charlie mama. Right?\n\nChannel 0: Yep.\n\nChannel 1: So you're calling in\n\nChannel 0: Sorry?\n\nChannel 1: to check if there's stock. Are you checking for\n\nChannel 0: Yeah.\n\nChannel 1: stock\n\nChannel 0: I\n\nChannel 1: availability?\n\nChannel 0: wanted to check. Yeah.\n\nChannel 1: Okay. Let me see. Just one moment.\n\nChannel 0: Right.\n\nChannel 1: Do you have the Ingram Micros Q?\n\nChannel 0: Sure. 5894790.\n\nChannel 1: 5894790. Okay. So this is for the connection module Ethernet. Yeah. We currently do not have stock.\n\nLet me see\n\nChannel 0: Mhmm.\n\nChannel 1: on the lead time. Just one moment. I'm sorry. The actually, the vendor has not provided us with a lead time. So I think you will you will be able to check the ETA once purchased and or once the order has been made because I don't see a lead time provided by the vendor.\n\nThis one is currently out\n\nChannel 0: Lead\n\nChannel 1: of\n\nChannel 0: time, I\n\nChannel 1: stock.\n\nChannel 0: can see here on your Ingram portal. On the lead time, it shows is September 22.\n\nChannel 1: Let me see if there's incoming stock. Just one moment. I actually don't have that on my end. So I think that's just an estimate.\n\nChannel 0: So what could be\n\nChannel 1: Because,\n\nChannel 0: the best possible\n\nChannel 1: yeah, because I don't I don't see that. You can send us a an email, to quotes@IngramMicro.com.au, and our quoting team would be able\n\nChannel 0: uh-huh.\n\nChannel 1: to provide you with more information. They can check with the vendor with more information regarding the lead time and the possible ETA for you. Right now, what I'm just seeing is what is on our our database. We currently have no stock and no lead time provided by the vendor. Yeah.\n\nSo for my information, just send us an email for at coach@englandmicro.com.au. Anything else? Hello? Thank you for calling.","paragraphs":[{"sentences":[{"text":"You for calling Ingram Micro.","start":0.16,"end":1.6999999,"sentiment":"neutral","sentiment_score":-0.02235688641667366},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":2.0,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.12632723791258677},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.3999996,"end":13.94,"sentiment":"neutral","sentiment_score":-0.02650373987853527},{"text":"We didn't get that.","start":22.585,"end":23.705,"sentiment":"neutral","sentiment_score":-0.32379618287086487},{"text":"Please try again.","start":23.705,"end":24.765,"sentiment":"neutral","sentiment_score":-0.22705064713954926}],"sentiment":"neutral","sentiment_score":-0.08741922447314629,"channel":1,"num_words":52,"start":0.16,"end":24.765},{"sentences":[{"text":"Please enter the five digit extend Please choose from the following options.","start":25.385,"end":34.04,"sentiment":"neutral","sentiment_score":-0.013144924421794713},{"text":"For sales and presales inquiries, say presales or press 1.","start":34.5,"end":38.34,"sentiment":"neutral","sentiment_score":-0.002440966200083494},{"text":"For post sales support, say post For sales, say sales or press 1.","start":38.34,"end":43.125,"sentiment":"neutral","sentiment_score":-0.005299299955368042},{"text":"For licensing, say licensing.","start":43.125,"end":44.905,"sentiment":"neutral","sentiment_score":-0.02343436609953642},{"text":"Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":45.045,"end":50.504997,"sentiment":"neutral","sentiment_score":-0.12676922845489838}],"sentiment":"neutral","sentiment_score":-0.04464025004667097,"channel":1,"num_words":56,"start":25.385,"end":50.504997},{"sentences":[{"text":"By continuing, you consent to this recording.","start":51.364998,"end":53.945,"sentiment":"neutral","sentiment_score":-0.11936227551528386},{"text":"To opt out, please press 1 now.","start":54.260002,"end":56.52,"sentiment":"neutral","sentiment_score":-0.10968833310263497},{"text":"You are the first caller in the queue.","start":61.7,"end":63.54,"sentiment":"neutral","sentiment_score":-0.056328811682760715},{"text":"Please wait for the next available representative.","start":63.54,"end":65.48,"sentiment":"neutral","sentiment_score":-0.1539655008486339},{"text":"Your call is important to us.","start":66.585,"end":68.265,"sentiment":"neutral","sentiment_score":-0.25495579342047375}],"sentiment":"neutral","sentiment_score":-0.13318508629287992,"channel":1,"num_words":35,"start":51.364998,"end":68.265},{"sentences":[{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":68.265,"end":72.125,"sentiment":"neutral","sentiment_score":-0.21167403692379594},{"text":"Thank you for calling.","start":95.195,"end":96.09499,"sentiment":"neutral","sentiment_score":0.17411905527114868},{"text":"This is Beth.","start":96.155,"end":97.115,"sentiment":"neutral","sentiment_score":0.17859110732873282},{"text":"Can I have your name, please?","start":97.115,"end":98.575,"sentiment":"neutral","sentiment_score":0.0879535439113776}],"sentiment":"neutral","sentiment_score":-0.056097027042816425,"channel":1,"num_words":29,"start":68.265,"end":98.575},{"sentences":[{"text":"This is Ross speaking from Tech Home Systems.","start":100.865,"end":103.445,"sentiment":"neutral","sentiment_score":0.07383771101012826}],"sentiment":"neutral","sentiment_score":0.07383771101012826,"channel":0,"num_words":8,"start":100.865,"end":103.445},{"sentences":[{"text":"Hi, Ross.","start":105.034996,"end":105.59499,"sentiment":"neutral","sentiment_score":0.1920468658208847},{"text":"How can I help you?","start":105.59499,"end":106.735,"sentiment":"neutral","sentiment_score":0.20637075901031493}],"sentiment":"neutral","sentiment_score":0.20227821809904917,"channel":1,"num_words":7,"start":105.034996,"end":106.735},{"sentences":[{"text":"Hi there.","start":108.420006,"end":108.98,"sentiment":"neutral","sentiment_score":-0.0038297343999147415},{"text":"Actually, I was just after an inquiry.","start":108.98,"end":111.3,"sentiment":"neutral","sentiment_score":-0.07629749178886414},{"text":"We got one customer, and he was after CM9681.","start":111.3,"end":116.520004,"sentiment":"neutral","sentiment_score":-0.06417879545026356}],"sentiment":"neutral","sentiment_score":-0.06218617057634725,"channel":0,"num_words":18,"start":108.420006,"end":116.520004},{"sentences":[{"text":"CM9681.","start":119.75,"end":121.875,"sentiment":"neutral","sentiment_score":-0.024593068286776543},{"text":"That's Charlie mama.","start":121.875,"end":123.335,"sentiment":"neutral","sentiment_score":-0.0225949560602506},{"text":"Right?","start":123.395004,"end":123.895004,"sentiment":"neutral","sentiment_score":-0.029332468286156654}],"sentiment":"neutral","sentiment_score":-0.024342080950736998,"channel":1,"num_words":5,"start":119.75,"end":123.895004},{"sentences":[{"text":"Yep.","start":123.465004,"end":123.965004,"sentiment":"neutral","sentiment_score":-0.058821938931941986}],"sentiment":"neutral","sentiment_score":-0.058821938931941986,"channel":0,"num_words":1,"start":123.465004,"end":123.965004},{"sentences":[{"text":"So you're calling in","start":124.915,"end":125.955,"sentiment":"neutral","sentiment_score":-0.13920212537050247}],"sentiment":"neutral","sentiment_score":-0.13920212537050247,"channel":1,"num_words":4,"start":124.915,"end":125.955},{"sentences":[{"text":"Sorry?","start":125.865005,"end":126.365005,"sentiment":"neutral","sentiment_score":-0.19362318515777588}],"sentiment":"neutral","sentiment_score":-0.19362318515777588,"channel":0,"num_words":1,"start":125.865005,"end":126.365005},{"sentences":[{"text":"to check if there's stock.","start":125.955,"end":127.255,"sentiment":"neutral","sentiment_score":-0.20105750858783722},{"text":"Are you checking for","start":128.035,"end":128.91501,"sentiment":"neutral","sentiment_score":-0.07412323914468288}],"sentiment":"neutral","sentiment_score":-0.14464227772421306,"channel":1,"num_words":9,"start":125.955,"end":128.91501},{"sentences":[{"text":"Yeah.","start":128.825,"end":129.145,"sentiment":"neutral","sentiment_score":-0.046581022441387177}],"sentiment":"neutral","sentiment_score":-0.046581022441387177,"channel":0,"num_words":1,"start":128.825,"end":129.145},{"sentences":[{"text":"stock","start":128.91501,"end":129.235,"sentiment":"neutral","sentiment_score":-0.08246473968029022}],"sentiment":"neutral","sentiment_score":-0.08246473968029022,"channel":1,"num_words":1,"start":128.91501,"end":129.235},{"sentences":[{"text":"I","start":129.145,"end":129.30501,"sentiment":"neutral","sentiment_score":-0.06559930741786957}],"sentiment":"neutral","sentiment_score":-0.06559930741786957,"channel":0,"num_words":1,"start":129.145,"end":129.30501},{"sentences":[{"text":"availability?","start":129.235,"end":129.735,"sentiment":"neutral","sentiment_score":-0.09177663922309875}],"sentiment":"neutral","sentiment_score":-0.09177663922309875,"channel":1,"num_words":1,"start":129.235,"end":129.735},{"sentences":[{"text":"wanted to check.","start":129.30501,"end":130.38,"sentiment":"neutral","sentiment_score":-0.055484132220347725},{"text":"Yeah.","start":130.70001,"end":131.20001,"sentiment":"neutral","sentiment_score":-0.015189720317721369}],"sentiment":"neutral","sentiment_score":-0.045410529244691133,"channel":0,"num_words":4,"start":129.30501,"end":131.20001},{"sentences":[{"text":"Okay.","start":133.475,"end":133.875,"sentiment":"neutral","sentiment_score":-0.01263303868472576},{"text":"Let me see.","start":133.875,"end":134.515,"sentiment":"neutral","sentiment_score":-0.005570416649182637},{"text":"Just one moment.","start":134.515,"end":135.495,"sentiment":"neutral","sentiment_score":-1.519918441772461e-6}],"sentiment":"neutral","sentiment_score":-0.0041926926267998555,"channel":1,"num_words":7,"start":133.475,"end":135.495},{"sentences":[{"text":"Right.","start":137.74,"end":138.24,"sentiment":"neutral","sentiment_score":0.0012013092637062073}],"sentiment":"neutral","sentiment_score":0.0012013092637062073,"channel":0,"num_words":1,"start":137.74,"end":138.24},{"sentences":[{"text":"Do you have the Ingram Micros Q?","start":143.90001,"end":146.0,"sentiment":"neutral","sentiment_score":-0.00042370201221534183}],"sentiment":"neutral","sentiment_score":-0.00042370201221534183,"channel":1,"num_words":7,"start":143.90001,"end":146.0},{"sentences":[{"text":"Sure.","start":147.58499,"end":148.08499,"sentiment":"neutral","sentiment_score":0.11385028064250946},{"text":"5894790.","start":148.86499,"end":152.08499,"sentiment":"neutral","sentiment_score":0.02912759780883789}],"sentiment":"neutral","sentiment_score":0.07148893922567368,"channel":0,"num_words":2,"start":147.58499,"end":152.08499},{"sentences":[{"text":"5894790.","start":155.105,"end":157.44499,"sentiment":"neutral","sentiment_score":0.016027137637138367},{"text":"Okay.","start":159.105,"end":159.605,"sentiment":"neutral","sentiment_score":0.03548049181699753},{"text":"So this is for the connection module Ethernet.","start":173.23,"end":177.25,"sentiment":"neutral","sentiment_score":0.05256867688149214},{"text":"Yeah.","start":177.55,"end":177.87,"sentiment":"neutral","sentiment_score":-0.06745995581150055},{"text":"We currently do not have stock.","start":177.87,"end":179.65,"sentiment":"negative","sentiment_score":-0.40680907666683197}],"sentiment":"neutral","sentiment_score":-0.11977984537096585,"channel":1,"num_words":17,"start":155.105,"end":179.65},{"sentences":[{"text":"Let me see","start":180.645,"end":181.465,"sentiment":"neutral","sentiment_score":-0.21305965383847555}],"sentiment":"neutral","sentiment_score":-0.21305965383847555,"channel":1,"num_words":3,"start":180.645,"end":181.465},{"sentences":[{"text":"Mhmm.","start":181.615,"end":182.115,"sentiment":"neutral","sentiment_score":-0.11984294652938844}],"sentiment":"neutral","sentiment_score":-0.11984294652938844,"channel":0,"num_words":1,"start":181.615,"end":182.115},{"sentences":[{"text":"on the lead time.","start":183.44499,"end":184.645,"sentiment":"neutral","sentiment_score":-0.1285965610295534},{"text":"Just one moment.","start":184.645,"end":185.625,"sentiment":"neutral","sentiment_score":-0.1227107048034668},{"text":"I'm sorry.","start":202.18,"end":202.9,"sentiment":"neutral","sentiment_score":-0.18374305218458176},{"text":"The actually, the vendor has not provided us with a lead time.","start":202.9,"end":207.16,"sentiment":"neutral","sentiment_score":-0.3182407083610694},{"text":"So I think you will you will be able to check the ETA once purchased and or once the order has been made because I don't see a lead time provided by the vendor.","start":207.395,"end":219.255,"sentiment":"neutral","sentiment_score":-0.1581919125336058}],"sentiment":"neutral","sentiment_score":-0.18995305435224014,"channel":1,"num_words":55,"start":183.44499,"end":219.255},{"sentences":[{"text":"This one is currently out","start":220.02,"end":221.72,"sentiment":"neutral","sentiment_score":-0.2030814290046692}],"sentiment":"neutral","sentiment_score":-0.2030814290046692,"channel":1,"num_words":5,"start":220.02,"end":221.72},{"sentences":[{"text":"Lead","start":221.48999,"end":221.81,"sentiment":"neutral","sentiment_score":-0.189661368727684}],"sentiment":"neutral","sentiment_score":-0.189661368727684,"channel":0,"num_words":1,"start":221.48999,"end":221.81},{"sentences":[{"text":"of","start":221.74,"end":222.24,"sentiment":"neutral","sentiment_score":-0.19383177161216736}],"sentiment":"neutral","sentiment_score":-0.19383177161216736,"channel":1,"num_words":1,"start":221.74,"end":222.24},{"sentences":[{"text":"time, I","start":221.81,"end":222.37,"sentiment":"neutral","sentiment_score":-0.195650115609169}],"sentiment":"neutral","sentiment_score":-0.195650115609169,"channel":0,"num_words":2,"start":221.81,"end":222.37},{"sentences":[{"text":"stock.","start":222.26001,"end":222.76001,"sentiment":"neutral","sentiment_score":-0.16082707047462463}],"sentiment":"neutral","sentiment_score":-0.16082707047462463,"channel":1,"num_words":1,"start":222.26001,"end":222.76001},{"sentences":[{"text":"can see here on your Ingram portal.","start":222.37,"end":224.87,"sentiment":"neutral","sentiment_score":-0.025894308196646825},{"text":"On the lead time, it shows is September 22.","start":225.53499,"end":228.83499,"sentiment":"neutral","sentiment_score":-0.06740444567468432}],"sentiment":"neutral","sentiment_score":-0.04924376052804291,"channel":0,"num_words":16,"start":222.37,"end":228.83499},{"sentences":[{"text":"Let me see if there's incoming stock.","start":230.5,"end":232.74,"sentiment":"neutral","sentiment_score":-0.08102920119251524},{"text":"Just one moment.","start":232.74,"end":233.72,"sentiment":"neutral","sentiment_score":-0.09862394134203593},{"text":"I actually don't have that on my end.","start":241.75499,"end":244.015,"sentiment":"negative","sentiment_score":-0.3385295234620571},{"text":"So I think that's just an estimate.","start":244.39499,"end":246.33499,"sentiment":"neutral","sentiment_score":-0.26462144936834064}],"sentiment":"neutral","sentiment_score":-0.21694650262594223,"channel":1,"num_words":25,"start":230.5,"end":246.33499},{"sentences":[{"text":"So what could be","start":249.95999,"end":251.18,"sentiment":"neutral","sentiment_score":-0.07926839031279087}],"sentiment":"neutral","sentiment_score":-0.07926839031279087,"channel":0,"num_words":4,"start":249.95999,"end":251.18},{"sentences":[{"text":"Because,","start":251.56999,"end":252.06999,"sentiment":"neutral","sentiment_score":-0.11669444292783736}],"sentiment":"neutral","sentiment_score":-0.11669444292783736,"channel":1,"num_words":1,"start":251.56999,"end":252.06999},{"sentences":[{"text":"the best possible","start":251.64,"end":252.7,"sentiment":"neutral","sentiment_score":-0.1895847370227178}],"sentiment":"neutral","sentiment_score":-0.1895847370227178,"channel":0,"num_words":3,"start":251.64,"end":252.7},{"sentences":[{"text":"yeah, because I don't I don't see that.","start":252.45,"end":255.49,"sentiment":"neutral","sentiment_score":-0.2841541860252619},{"text":"You can send us a an email, to quotes@IngramMicro.com.au, and our quoting team would be able","start":255.97,"end":264.48502,"sentiment":"neutral","sentiment_score":0.04518197663128376}],"sentiment":"neutral","sentiment_score":-0.06459674425423145,"channel":1,"num_words":24,"start":252.45,"end":264.48502},{"sentences":[{"text":"uh-huh.","start":264.485,"end":264.985,"sentiment":"neutral","sentiment_score":0.08789455890655518}],"sentiment":"neutral","sentiment_score":0.08789455890655518,"channel":0,"num_words":1,"start":264.485,"end":264.985},{"sentences":[{"text":"to provide you with more information.","start":264.48502,"end":266.745,"sentiment":"neutral","sentiment_score":0.09911983708540599},{"text":"They can check with the vendor with more information regarding the lead time and the possible ETA for you.","start":267.36502,"end":274.745,"sentiment":"neutral","sentiment_score":0.03964309355146006},{"text":"Right now, what I'm just seeing is what is on our our database.","start":275.49002,"end":279.43002,"sentiment":"neutral","sentiment_score":-0.21516855634175813},{"text":"We currently have no stock and no lead time provided by the vendor.","start":279.97,"end":285.03,"sentiment":"negative","sentiment_score":-0.38690244463773876},{"text":"Yeah.","start":289.435,"end":289.755,"sentiment":"neutral","sentiment_score":0.04132867604494095}],"sentiment":"neutral","sentiment_score":-0.12380108724419887,"channel":1,"num_words":52,"start":264.48502,"end":289.755},{"sentences":[{"text":"So for my information, just send us an email for at coach@englandmicro.com.au.","start":289.755,"end":297.61502,"sentiment":"neutral","sentiment_score":0.11356058716773987},{"text":"Anything else?","start":302.49,"end":303.38998,"sentiment":"neutral","sentiment_score":0.06780319474637508},{"text":"Hello?","start":310.56998,"end":311.06998,"sentiment":"neutral","sentiment_score":0.0012930694501847029},{"text":"Thank you for calling.","start":315.88287,"end":317.02286,"sentiment":"positive","sentiment_score":0.5744392108172178}],"sentiment":"neutral","sentiment_score":0.19986228148550972,"channel":1,"num_words":19,"start":289.755,"end":317.02286}]},"summary":{"result":"success","short":"The customer calls Ingram Micro and is prompted to select options for different departments. They are then transferred to another representative who informs them that they do not have stock for CM9681 and advises them to send an email to the company with more information. The representative also provides the customer with the lead time for CM9 1/3 and advises them to send an email to the company with the information."},"intents":{"segments":[{"text":"So you're calling in Sorry? to check if there's stock. Are you checking for Yeah.","start_word":211,"end_word":225,"intents":[{"intent":"Check stock availability","confidence_score":0.28547296}]},{"text":"So this is for the connection module Ethernet. Yeah.","start_word":252,"end_word":260,"intents":[{"intent":"Provide eta","confidence_score":0.1662224}]},{"text":"on the lead time. Just one moment.","start_word":271,"end_word":277,"intents":[{"intent":"Check lead time","confidence_score":0.13479383}]},{"text":"So I think you will you will be able to check the ETA once purchased and or once the order has been made because I don't see a lead time provided by the vendor.","start_word":292,"end_word":325,"intents":[{"intent":"Check eta","confidence_score":0.239799}]},{"text":"So for my information, just send us an email for at coach@englandmicro.com.au. Anything else?","start_word":462,"end_word":475,"intents":[{"intent":"Send email","confidence_score":0.31467873},{"intent":"Provide information","confidence_score":0.11667499},{"intent":"Provide information","confidence_score":0.28248125}]}]},"sentiments":{"segments":[{"text":"You for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again. Please enter the five digit extend Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post For sales, say sales or press 1. For licensing, say licensing. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Thank you for calling. This is Beth. Can I have your name, please? This is Ross speaking from Tech Home Systems. Hi, Ross. How can I help you? Hi there. Actually, I was just after an inquiry. We got one customer, and he was after CM9681. CM9681. That's Charlie mama. Right? Yep. So you're calling in Sorry? to check if there's stock. Are you checking for Yeah. stock I availability? wanted to check. Yeah. Okay. Let me see. Just one moment. Right. Do you have the Ingram Micros Q? Sure. 5894790. 5894790. Okay. So this is for the connection module Ethernet. Yeah.","start_word":0,"end_word":260,"sentiment":"neutral","sentiment_score":-0.05446721453547934},{"text":"We currently do not have stock.","start_word":261,"end_word":266,"sentiment":"negative","sentiment_score":-0.4168072044849396},{"text":"Let me see Mhmm. on the lead time. Just one moment. I'm sorry. The actually, the vendor has not provided us with a lead time. So I think you will you will be able to check the ETA once purchased and or once the order has been made because I don't see a lead time provided by the vendor. This one is currently out Lead of time, I stock. can see here on your Ingram portal. On the lead time, it shows is September 22. Let me see if there's incoming stock. Just one moment.","start_word":267,"end_word":361,"sentiment":"neutral","sentiment_score":-0.15617461502552032},{"text":"I actually don't have that on my end.","start_word":362,"end_word":369,"sentiment":"negative","sentiment_score":-0.33363664150238037},{"text":"So I think that's just an estimate. So what could be Because, the best possible yeah, because I don't I don't see that. You can send us a an email, to quotes@IngramMicro.com.au, and our quoting team would be able uh-huh. to provide you with more information. They can check with the vendor with more information regarding the lead time and the possible ETA for you. Right now, what I'm just seeing is what is on our our database.","start_word":370,"end_word":447,"sentiment":"neutral","sentiment_score":-0.06790470331907272},{"text":"We currently have no stock and no lead time provided by the vendor.","start_word":448,"end_word":460,"sentiment":"negative","sentiment_score":-0.3750194907188415},{"text":"Yeah. So for my information, just send us an email for at coach@englandmicro.com.au. Anything else? Hello?","start_word":461,"end_word":476,"sentiment":"neutral","sentiment_score":0.10402584820985794},{"text":"Thank you for calling.","start_word":477,"end_word":480,"sentiment":"positive","sentiment_score":0.766498863697052}],"average":{"sentiment":"neutral","sentiment_score":-0.07646180348223951}}}}