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Katie speaking. I don't think it's the right number. Yeah. I'm in the mental health team.\n\nNo. It's not. I don't have a direct number, I'm afraid. I can send I can I can send an email if you like for a callback? Okay.\n\nNo worries. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling Trademium.","start":10.16,"end":11.44,"sentiment":"positive","sentiment_score":0.5564645305275917},{"text":"Katie speaking.","start":11.44,"end":12.259999,"sentiment":"positive","sentiment_score":0.4316207766532898},{"text":"I don't think it's the right number.","start":24.215,"end":26.154999,"sentiment":"neutral","sentiment_score":-0.1469409859606198},{"text":"Yeah.","start":31.48,"end":31.800001,"sentiment":"neutral","sentiment_score":-0.002343743573874235},{"text":"I'm in the mental health team.","start":31.800001,"end":33.420002,"sentiment":"neutral","sentiment_score":-0.003384517399050916}],"sentiment":"neutral","sentiment_score":0.10189309628622141,"num_words":20,"start":10.16,"end":33.420002},{"sentences":[{"text":"No.","start":38.04,"end":38.54,"sentiment":"neutral","sentiment_score":-0.2042853832244873},{"text":"It's not.","start":38.760002,"end":39.48,"sentiment":"neutral","sentiment_score":-0.1973625347018242},{"text":"I don't have a direct number, I'm afraid.","start":39.48,"end":41.42,"sentiment":"neutral","sentiment_score":-0.23161088116467},{"text":"I can send I can I can send an email if you like for a callback?","start":43.425,"end":48.254997,"sentiment":"neutral","sentiment_score":0.09003357705660164},{"text":"Okay.","start":60.146877,"end":60.466877,"sentiment":"neutral","sentiment_score":0.21563377976417544}],"sentiment":"neutral","sentiment_score":-0.02841880318841764,"num_words":28,"start":38.04,"end":60.466877},{"sentences":[{"text":"No worries.","start":60.466877,"end":61.266876,"sentiment":"neutral","sentiment_score":0.04314121790230274},{"text":"Thanks.","start":61.266876,"end":61.746876,"sentiment":"neutral","sentiment_score":0.2301947325468063},{"text":"Bye.","start":61.746876,"end":62.246876,"sentiment":"neutral","sentiment_score":0.1267465502023697}],"sentiment":"neutral","sentiment_score":0.11080592963844538,"num_words":4,"start":60.466877,"end":62.246876}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Trademium. Katie speaking.\n\nChannel 0: Oh, yes. Hi. I'm Andrew, and I was trying to get ahold of Matthew.\n\nChannel 1: I don't think it's the right number.\n\nChannel 0: Tradewind Australia.\n\nChannel 1: Yeah. I'm in the mental health team.\n\nChannel 0: Oh, this is in the IT department? My\n\nChannel 1: No. It's not. I don't have a direct number, I'm afraid.\n\nChannel 0: oh, it's alright.\n\nChannel 1: I can\n\nChannel 0: Well,\n\nChannel 1: send\n\nChannel 0: thank you.\n\nChannel 1: I can I can send an email if you like for a callback?\n\nChannel 0: Oh, it's alright. I I actually have this number. It's just that it didn't answer, so I tried this one. So I'll try to get him later, but thank you for checking. Appreciate\n\nChannel 1: Okay. No\n\nChannel 0: it.\n\nChannel 1: worries. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling Trademium.","start":10.16,"end":11.44,"sentiment":"positive","sentiment_score":0.5564645305275917},{"text":"Katie speaking.","start":11.44,"end":12.259999,"sentiment":"positive","sentiment_score":0.4316207766532898}],"sentiment":"positive","sentiment_score":0.5148499459028244,"channel":1,"num_words":6,"start":10.16,"end":12.259999},{"sentences":[{"text":"Oh, yes.","start":14.075,"end":14.555,"sentiment":"neutral","sentiment_score":0.10111720114946365},{"text":"Hi.","start":14.555,"end":15.055,"sentiment":"neutral","sentiment_score":0.04264533519744873},{"text":"I'm Andrew, and I was trying to get ahold of Matthew.","start":15.675,"end":19.055,"sentiment":"neutral","sentiment_score":0.026920133354988964}],"sentiment":"neutral","sentiment_score":0.03864294317151819,"channel":0,"num_words":14,"start":14.075,"end":19.055},{"sentences":[{"text":"I don't think it's the right number.","start":24.215,"end":26.154999,"sentiment":"neutral","sentiment_score":-0.1469409859606198}],"sentiment":"neutral","sentiment_score":-0.1469409859606198,"channel":1,"num_words":7,"start":24.215,"end":26.154999},{"sentences":[{"text":"Tradewind Australia.","start":29.66,"end":30.8,"sentiment":"neutral","sentiment_score":-0.008044724934734404}],"sentiment":"neutral","sentiment_score":-0.008044724934734404,"channel":0,"num_words":2,"start":29.66,"end":30.8},{"sentences":[{"text":"Yeah.","start":31.48,"end":31.800001,"sentiment":"neutral","sentiment_score":-0.002343743573874235},{"text":"I'm in the mental health team.","start":31.800001,"end":33.420002,"sentiment":"neutral","sentiment_score":-0.003384517399050916}],"sentiment":"neutral","sentiment_score":-0.003235835424025676,"channel":1,"num_words":7,"start":31.48,"end":33.420002},{"sentences":[{"text":"Oh, this is in the IT department?","start":34.94,"end":37.12,"sentiment":"neutral","sentiment_score":-0.011341368247355734},{"text":"My","start":37.26,"end":37.5,"sentiment":"neutral","sentiment_score":-0.07587497681379318}],"sentiment":"neutral","sentiment_score":-0.019408069318160415,"channel":0,"num_words":8,"start":34.94,"end":37.5},{"sentences":[{"text":"No.","start":38.04,"end":38.54,"sentiment":"neutral","sentiment_score":-0.2042853832244873},{"text":"It's not.","start":38.760002,"end":39.48,"sentiment":"neutral","sentiment_score":-0.1973625347018242},{"text":"I don't have a direct number, I'm afraid.","start":39.48,"end":41.42,"sentiment":"neutral","sentiment_score":-0.23161088116467}],"sentiment":"neutral","sentiment_score":-0.22289977290413596,"channel":1,"num_words":11,"start":38.04,"end":41.42},{"sentences":[{"text":"oh, it's alright.","start":42.785,"end":43.745,"sentiment":"neutral","sentiment_score":0.01884484539429347}],"sentiment":"neutral","sentiment_score":0.01884484539429347,"channel":0,"num_words":3,"start":42.785,"end":43.745},{"sentences":[{"text":"I can","start":43.425,"end":43.905,"sentiment":"neutral","sentiment_score":0.06119462288916111}],"sentiment":"neutral","sentiment_score":0.06119462288916111,"channel":1,"num_words":2,"start":43.425,"end":43.905},{"sentences":[{"text":"Well,","start":43.745,"end":43.945,"sentiment":"neutral","sentiment_score":0.1505805253982544}],"sentiment":"neutral","sentiment_score":0.1505805253982544,"channel":0,"num_words":1,"start":43.745,"end":43.945},{"sentences":[{"text":"send","start":43.905,"end":44.225,"sentiment":"neutral","sentiment_score":0.21767708659172055}],"sentiment":"neutral","sentiment_score":0.21767708659172055,"channel":1,"num_words":1,"start":43.905,"end":44.225},{"sentences":[{"text":"thank you.","start":43.945,"end":44.645,"sentiment":"positive","sentiment_score":0.3490596115589142}],"sentiment":"positive","sentiment_score":0.3490596115589142,"channel":0,"num_words":2,"start":43.945,"end":44.645},{"sentences":[{"text":"I can I can send an email if you like for a callback?","start":44.225,"end":48.254997,"sentiment":"neutral","sentiment_score":0.08465160773350643}],"sentiment":"neutral","sentiment_score":0.08465160773350643,"channel":1,"num_words":13,"start":44.225,"end":48.254997},{"sentences":[{"text":"Oh, it's alright.","start":49.265,"end":50.165,"sentiment":"neutral","sentiment_score":0.03917983919382095},{"text":"I I actually have this number.","start":50.225,"end":51.985,"sentiment":"neutral","sentiment_score":0.0733787976205349},{"text":"It's just that it didn't answer, so I tried this one.","start":51.985,"end":54.705,"sentiment":"neutral","sentiment_score":-0.09810570390387015},{"text":"So I'll try to get him later, but thank you for checking.","start":54.705,"end":60.02688,"sentiment":"neutral","sentiment_score":0.16893629853924116},{"text":"Appreciate","start":60.086876,"end":60.566875,"sentiment":"positive","sentiment_score":0.5100985765457153}],"sentiment":"neutral","sentiment_score":0.06109041573874878,"channel":0,"num_words":33,"start":49.265,"end":60.566875},{"sentences":[{"text":"Okay.","start":60.146877,"end":60.466877,"sentiment":"neutral","sentiment_score":0.21563377976417544},{"text":"No","start":60.466877,"end":60.786877,"sentiment":"neutral","sentiment_score":0.03161292523145676}],"sentiment":"neutral","sentiment_score":0.1236233524978161,"channel":1,"num_words":2,"start":60.146877,"end":60.786877},{"sentences":[{"text":"it.","start":60.566875,"end":61.066875,"sentiment":"neutral","sentiment_score":0.04297512769699097}],"sentiment":"neutral","sentiment_score":0.04297512769699097,"channel":0,"num_words":1,"start":60.566875,"end":61.066875},{"sentences":[{"text":"worries.","start":60.786877,"end":61.266876,"sentiment":"neutral","sentiment_score":0.05466951057314873},{"text":"Thanks.","start":61.266876,"end":61.746876,"sentiment":"neutral","sentiment_score":0.2301947325468063},{"text":"Bye.","start":61.746876,"end":62.246876,"sentiment":"neutral","sentiment_score":0.1267465502023697}],"sentiment":"neutral","sentiment_score":0.13720359777410826,"channel":1,"num_words":3,"start":60.786877,"end":62.246876}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach Matthew at Transureium in the mental health department but has reached the IT department instead. The agent, Katie, offers to send an email for a callback and suggests Andrew try calling again later. Andrew thanks Katie and ends the call."},"intents":{"segments":[{"text":"I'm Andrew, and I was trying to get ahold of Matthew. I don't think it's the right number. Tradewind Australia.","start_word":9,"end_word":28,"intents":[{"intent":"Contact matthew","confidence_score":0.3622929}]},{"text":"I can I can send an email if you like for a callback?","start_word":64,"end_word":76,"intents":[{"intent":"Send email","confidence_score":0.226336},{"intent":"Send email","confidence_score":0.13293637}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Trademium. Katie speaking.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.5352572798728943},{"text":"Oh, yes. Hi. I'm Andrew, and I was trying to get ahold of Matthew. I don't think it's the right number. Tradewind Australia. Yeah. I'm in the mental health team. Oh, this is in the IT department? My No. It's not. I don't have a direct number, I'm afraid. oh, it's alright. I can Well, send thank you. I can I can send an email if you like for a callback? Oh, it's alright. I I actually have this number. It's just that it didn't answer, so I tried this one. So I'll try to get him later, but thank you for checking.","start_word":6,"end_word":108,"sentiment":"neutral","sentiment_score":-0.005442115478217602},{"text":"Appreciate Okay.","start_word":109,"end_word":110,"sentiment":"positive","sentiment_score":0.392312616109848},{"text":"No it. worries. Thanks. Bye.","start_word":111,"end_word":115,"sentiment":"neutral","sentiment_score":0.11950433254241943}],"average":{"sentiment":"neutral","sentiment_score":0.04005910973799856}}}}