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Your call may be recorded for training purposes. Hi. Good morning. Thank you for calling Comcast. This is Lynn. How can I help you? Triple card da Silva. Alright. Hold on. Let me just go ahead and check. Chulika Da Silva. And am I speaking with? Alright. Mary from Virgilons AI. Alright. I'll just go ahead and check if Julika D'Silva is available. Okay? Have it in the long hold. Thank you so much. Paying too much on your energy bills? Join Cover You and start saving now. We cater for all different lifestyles and energy needs across New South Wales and Victoria. So speak with us now, and we'll show you how you can start saving, or jump online to compare your energy bill to find out how we can help you save at covau.com.au. Whether you're a family man Or a business professional. CoverYou can provide you with the utilities you demand. We work with homes throughout New South Wales and Victoria. And equally as many businesses entrust us with their electricity and gas needs. Discover the benefits online by heading to covau.com.au. Want to save more when signing up with CoverYou? Then help your friends and family benefit and refer them. Not only will they receive a great deal, but you'll receive a $50 gift card for passing on our name. Ask us about more deals when we return. We understand that sometimes issues can occur at the worst possible times. That's why we offer a twenty four hour seven day a week customer service team. If you are unable to wait on hold, then send your inquiry through to support@covau.com.au, and we'll endeavor to Hello, Mary? Hi. Thank you so much for patiently waiting. So I already checked here, Julie Cadsella, and as per checking, Mary, I was not able to transfer the call, and I was advised that you need to contact them directly on their office. I'm so sorry, but we don't have any direct line from IT department. Thank you so much. Have a nice day ahead. 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to Tel Pacific. Your call may be recorded for training purposes. Hi. Good morning. Thank you for calling Comcast.\n\nThis is Lynn. How can I help you? Triple card da Silva. Alright. Hold on.\n\nLet me just go ahead and check. Chulika Da Silva. And am I speaking with? Alright. Mary from Virgilons AI.\n\nAlright. I'll just go ahead and check if Julika D'Silva is available. Okay? Have it in the long hold. Thank you so much.\n\nPaying too much on your energy bills? Join Cover You and start saving now. We cater for all different lifestyles and energy needs across New South Wales and Victoria. So speak with us now, and we'll show you how you can start saving, or jump online to compare your energy bill to find out how we can help you save at covau.com.au. Whether you're a family man Or a business professional.\n\nCoverYou can provide you with the utilities you demand. We work with homes throughout New South Wales and Victoria. And equally as many businesses entrust us with their electricity and gas needs. Discover the benefits online by heading to covau.com.au. Want to save more when signing up with CoverYou?\n\nThen help your friends and family benefit and refer them. Not only will they receive a great deal, but you'll receive a $50 gift card for passing on our name. Ask us about more deals when we return. We understand that sometimes issues can occur at the worst possible times. That's why we offer a twenty four hour seven day a week customer service team.\n\nIf you are unable to wait on hold, then send your inquiry through to support@covau.com.au, and we'll endeavor to Hello, Mary? Hi. Thank you so much for patiently waiting. So I already checked here, Julie Cadsella, and as per checking, Mary, I was not able to transfer the call, and I was advised that you need to contact them directly on their office. I'm so sorry, but we don't have any direct line from IT department.\n\nThank you so much. Have a nice day ahead. Bye for now.","paragraphs":[{"sentences":[{"text":"Welcome to Tel Pacific.","start":1.8399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.1715785339474678},{"text":"Your call may be recorded for training purposes.","start":3.76,"end":6.18,"sentiment":"neutral","sentiment_score":0.03527307393960655},{"text":"Hi.","start":19.395,"end":19.635,"sentiment":"neutral","sentiment_score":0.23235398530960083},{"text":"Good morning.","start":19.635,"end":20.275,"sentiment":"positive","sentiment_score":0.4338621646165848},{"text":"Thank you for calling Comcast.","start":20.275,"end":21.735,"sentiment":"positive","sentiment_score":0.5589676022529602}],"sentiment":"neutral","sentiment_score":0.24317075265571475,"num_words":20,"start":1.8399999,"end":21.735},{"sentences":[{"text":"This is Lynn.","start":22.035,"end":22.994999,"sentiment":"positive","sentiment_score":0.5184424916903178},{"text":"How can I help 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Your call may be recorded for training purposes. Hi. Good morning. Thank you for calling Comcast.\n\nThis is Lynn. How can I help you?\n\nChannel 0: Yes, dear. Good morning. Can you help me out to transfer this call to Chuklika Da Silva from\n\nChannel 1: Triple\n\nChannel 0: IT?\n\nChannel 1: card da Silva.\n\nChannel 0: Yes. Chulika Da Silva.\n\nChannel 1: Alright. Hold on. Let me just go ahead and check. Chulika Da Silva. And am I speaking with?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Alright. Mary from Virgilons AI. Alright. I'll just go ahead and check if Julika D'Silva is available. Okay?\n\nChannel 0: Sure. Thank you.\n\nChannel 1: Have it in the long hold. Thank you so much. Paying too much on your energy bills? Join Cover You and start saving now. We cater for all different lifestyles and energy needs across New South Wales and Victoria.\n\nSo speak with us now, and we'll show you how you can start saving, or jump online to compare your energy bill to find out how we can help you save at covau.com.au. Whether you're a family man Or a business professional. CoverYou can provide you with the utilities you demand. We work with homes throughout New South Wales and Victoria. And equally as many businesses entrust us with their electricity and gas needs.\n\nDiscover the benefits online by heading to covau.com.au. Want to save more when signing up with CoverYou? Then help your friends and family benefit and refer them. Not only will they receive a great deal, but you'll receive a $50 gift card for passing on our name. Ask us about more deals when we return.\n\nWe understand that sometimes issues can occur at the worst possible times. That's why we offer a twenty four hour seven day a week customer service team. If you are unable to wait on hold, then send your inquiry through to support@covau.com.au, and we'll endeavor to Hello, Mary?\n\nChannel 0: Yes.\n\nChannel 1: Hi. Thank you so much for patiently waiting. So I already checked here, Julie Cadsella, and as per checking, Mary, I was not able to transfer the call, and I was advised that you need to contact them directly on their office.\n\nChannel 0: May I know the number to call?\n\nChannel 1: I'm so sorry, but we don't have any direct line from IT department.\n\nChannel 0: I see. No worries. Maybe I'll just drop an email directly to Julika. But thank you for taking this call.\n\nChannel 1: Thank you so much. Have a nice day\n\nChannel 0: Mhmm.\n\nChannel 1: ahead. Bye for now.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Tel Pacific.","start":1.8399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.1715785339474678},{"text":"Your call may be recorded for training purposes.","start":3.76,"end":6.18,"sentiment":"neutral","sentiment_score":0.03527307393960655},{"text":"Hi.","start":19.395,"end":19.635,"sentiment":"neutral","sentiment_score":0.23235398530960083},{"text":"Good morning.","start":19.635,"end":20.275,"sentiment":"positive","sentiment_score":0.4338621646165848},{"text":"Thank you for calling Comcast.","start":20.275,"end":21.735,"sentiment":"positive","sentiment_score":0.5589676022529602}],"sentiment":"neutral","sentiment_score":0.24317075265571475,"channel":1,"num_words":20,"start":1.8399999,"end":21.735},{"sentences":[{"text":"This is Lynn.","start":22.035,"end":22.994999,"sentiment":"positive","sentiment_score":0.5184424916903178},{"text":"How can I help you?","start":22.994999,"end":24.295,"sentiment":"positive","sentiment_score":0.4632056653499603}],"sentiment":"positive","sentiment_score":0.4839194752275944,"channel":1,"num_words":8,"start":22.035,"end":24.295},{"sentences":[{"text":"Yes, dear.","start":24.935001,"end":25.815,"sentiment":"neutral","sentiment_score":0.13883696496486664},{"text":"Good morning.","start":25.815,"end":26.555,"sentiment":"neutral","sentiment_score":0.2399609386920929},{"text":"Can you help me out to transfer this call to Chuklika Da Silva from","start":26.775002,"end":32.480003,"sentiment":"neutral","sentiment_score":0.08159096139882292}],"sentiment":"neutral","sentiment_score":0.10554829260541333,"channel":0,"num_words":18,"start":24.935001,"end":32.480003},{"sentences":[{"text":"Triple","start":35.57,"end":36.05,"sentiment":"neutral","sentiment_score":0.07612204551696777}],"sentiment":"neutral","sentiment_score":0.07612204551696777,"channel":1,"num_words":1,"start":35.57,"end":36.05},{"sentences":[{"text":"IT?","start":35.98,"end":36.48,"sentiment":"neutral","sentiment_score":0.0821734070777893}],"sentiment":"neutral","sentiment_score":0.0821734070777893,"channel":0,"num_words":1,"start":35.98,"end":36.48},{"sentences":[{"text":"card da Silva.","start":36.05,"end":37.03,"sentiment":"neutral","sentiment_score":0.007802751536170642}],"sentiment":"neutral","sentiment_score":0.007802751536170642,"channel":1,"num_words":3,"start":36.05,"end":37.03},{"sentences":[{"text":"Yes.","start":38.22,"end":38.72,"sentiment":"neutral","sentiment_score":0.03187398612499237},{"text":"Chulika Da Silva.","start":39.02,"end":40.64,"sentiment":"neutral","sentiment_score":0.02658492575089137}],"sentiment":"neutral","sentiment_score":0.02790719084441662,"channel":0,"num_words":4,"start":38.22,"end":40.64},{"sentences":[{"text":"Alright.","start":43.235,"end":43.715,"sentiment":"neutral","sentiment_score":0.04394051432609558},{"text":"Hold on.","start":43.715,"end":44.275,"sentiment":"neutral","sentiment_score":0.01828006561845541},{"text":"Let me just go ahead and check.","start":44.275,"end":46.295,"sentiment":"neutral","sentiment_score":0.018977587510432516},{"text":"Chulika Da Silva.","start":46.515,"end":49.335,"sentiment":"neutral","sentiment_score":0.009677412143598},{"text":"And am I speaking with?","start":50.460003,"end":52.08,"sentiment":"neutral","sentiment_score":-0.002026045322418213}],"sentiment":"neutral","sentiment_score":0.012902542664152052,"channel":1,"num_words":18,"start":43.235,"end":52.08},{"sentences":[{"text":"Mary from Vigilance AI.","start":53.594997,"end":56.734997,"sentiment":"neutral","sentiment_score":0.030957155395299196}],"sentiment":"neutral","sentiment_score":0.030957155395299196,"channel":0,"num_words":4,"start":53.594997,"end":56.734997},{"sentences":[{"text":"Alright.","start":59.5,"end":59.9,"sentiment":"neutral","sentiment_score":0.055522724986076355},{"text":"Mary from Virgilons AI.","start":59.9,"end":61.9,"sentiment":"neutral","sentiment_score":0.06355788558721542},{"text":"Alright.","start":61.9,"end":62.300003,"sentiment":"neutral","sentiment_score":0.09348516166210176},{"text":"I'll just go ahead and check if Julika D'Silva is available.","start":62.300003,"end":67.564995,"sentiment":"neutral","sentiment_score":0.06901915642348203},{"text":"Okay?","start":67.625,"end":68.125,"sentiment":"neutral","sentiment_score":0.07006628811359406}],"sentiment":"neutral","sentiment_score":0.06847313543160756,"channel":1,"num_words":18,"start":59.5,"end":68.125},{"sentences":[{"text":"Sure.","start":68.66,"end":69.16,"sentiment":"neutral","sentiment_score":0.1217578649520874},{"text":"Thank you.","start":69.22,"end":69.96,"sentiment":"neutral","sentiment_score":0.29659058153629303}],"sentiment":"neutral","sentiment_score":0.23831300934155783,"channel":0,"num_words":3,"start":68.66,"end":69.96},{"sentences":[{"text":"Have it in the long hold.","start":70.665,"end":72.024994,"sentiment":"neutral","sentiment_score":0.07094458304345608},{"text":"Thank you so much.","start":72.024994,"end":73.16499,"sentiment":"positive","sentiment_score":0.3474137969315052},{"text":"Paying too much on your energy 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inquiry through to support@covau.com.au, and we'll endeavor to Hello, Mary?","start":168.75,"end":180.395,"sentiment":"neutral","sentiment_score":-0.014764747083453196}],"sentiment":"neutral","sentiment_score":0.0022654446511296555,"channel":1,"num_words":48,"start":157.205,"end":180.395},{"sentences":[{"text":"Yes.","start":181.125,"end":181.625,"sentiment":"neutral","sentiment_score":0.05178258568048477}],"sentiment":"neutral","sentiment_score":0.05178258568048477,"channel":0,"num_words":1,"start":181.125,"end":181.625},{"sentences":[{"text":"Hi.","start":182.295,"end":182.61499,"sentiment":"neutral","sentiment_score":0.1285102516412735},{"text":"Thank you so much for patiently waiting.","start":182.61499,"end":184.715,"sentiment":"positive","sentiment_score":0.37879757796015057},{"text":"So I already checked here, Julie Cadsella, and as per checking, Mary, I was not able to transfer the call, and I was advised that you need to contact them directly on their office.","start":184.935,"end":202.58,"sentiment":"neutral","sentiment_score":-0.11956119830446209}],"sentiment":"neutral","sentiment_score":-0.030594939166413888,"channel":1,"num_words":42,"start":182.295,"end":202.58},{"sentences":[{"text":"May I know the number to call?","start":205.515,"end":207.13501,"sentiment":"neutral","sentiment_score":-0.026458305439778736}],"sentiment":"neutral","sentiment_score":-0.026458305439778736,"channel":0,"num_words":7,"start":205.515,"end":207.13501},{"sentences":[{"text":"I'm so sorry, but we don't have any direct line from IT department.","start":208.725,"end":216.905,"sentiment":"neutral","sentiment_score":-0.2156998056631822}],"sentiment":"neutral","sentiment_score":-0.2156998056631822,"channel":1,"num_words":13,"start":208.725,"end":216.905},{"sentences":[{"text":"I see.","start":219.02,"end":219.84,"sentiment":"neutral","sentiment_score":-0.051188740879297256},{"text":"No 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day","start":227.06,"end":227.78,"sentiment":"positive","sentiment_score":0.4717758223414421}],"sentiment":"positive","sentiment_score":0.5182925201952457,"channel":1,"num_words":8,"start":225.94,"end":227.78},{"sentences":[{"text":"Mhmm.","start":227.65501,"end":228.15501,"sentiment":"neutral","sentiment_score":0.2834119200706482}],"sentiment":"neutral","sentiment_score":0.2834119200706482,"channel":0,"num_words":1,"start":227.65501,"end":228.15501},{"sentences":[{"text":"ahead.","start":227.78,"end":228.26001,"sentiment":"neutral","sentiment_score":0.09395086020231248},{"text":"Bye for now.","start":228.26001,"end":229.16,"sentiment":"neutral","sentiment_score":0.04968621333440145}],"sentiment":"neutral","sentiment_score":0.060752375051379204,"channel":1,"num_words":4,"start":227.78,"end":229.16},{"sentences":[{"text":"You 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Lynn tries to transfer the call to Chuklika Da Silva from Triple IT, but is unsuccessful. She tries to transfer the call to Julika, but is unsuccessful again and is advised to contact the IT department directly."},"intents":{"segments":[{"text":"Can you help me out to transfer this call to Chuklika Da Silva from Triple IT? card da Silva.","start_word":32,"end_word":50,"intents":[{"intent":"Transfer call","confidence_score":0.92931247}]},{"text":"I'll just go ahead and check if Julika D'Silva is available. Okay? Sure. Thank you.","start_word":83,"end_word":97,"intents":[{"intent":"Check availability","confidence_score":0.85311896}]},{"text":"Paying too much on your energy bills? Join Cover You and start saving now. We cater for all different lifestyles and energy needs across New South Wales and Victoria. 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Want to save more when signing up with CoverYou?","start_word":188,"end_word":227,"sentiment":"neutral","sentiment_score":0.22183262184262276},{"text":"Then help your friends and family benefit and refer them. Not only will they receive a great deal, but you'll receive a $50 gift card for passing on our name.","start_word":228,"end_word":257,"sentiment":"positive","sentiment_score":0.46754035353660583},{"text":"Ask us about more deals when we return. We understand that sometimes issues can occur at the worst possible times. That's why we offer a twenty four hour seven day a week customer service team. If you are unable to wait on hold, then send your inquiry through to support@covau.com.au, and we'll endeavor to Hello, Mary? Yes. 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Bye.","start_word":406,"end_word":412,"sentiment":"neutral","sentiment_score":0.14324685079710825}],"average":{"sentiment":"neutral","sentiment_score":0.15116100711422367}}}}