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Is this Emma?\n\nChannel 1: Yes. Who's calling?\n\nChannel 0: This is Veronica from Oakview Financial. How are you?\n\nChannel 1: I'm kinda busy at the moment.\n\nChannel 0: Okay. No problem at all. I did have you book in for your under review, but I can get it rescheduled when it's a better time for you.\n\nChannel 1: Yeah. Clearly, that letter anyway.\n\nChannel 0: Yeah. Let me have a look here. I could do a Wednesday at 4PM. Would that work for you?\n\nChannel 1: Yeah. Of course not.\n\nChannel 0: Yeah. Alright. Perfect. I will give you a call on Wednesday at 4PM.\n\nChannel 1: Bye.\n\nChannel 0: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.05041147768497467}],"sentiment":"neutral","sentiment_score":0.05041147768497467,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Good afternoon.","start":2.48,"end":3.12,"sentiment":"neutral","sentiment_score":0.32111454010009766},{"text":"Is this Emma?","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.1623708258072535}],"sentiment":"neutral","sentiment_score":0.22586831152439119,"channel":0,"num_words":5,"start":2.48,"end":3.9399998},{"sentences":[{"text":"Yes.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.0907445102930069},{"text":"Who's calling?","start":5.8399997,"end":6.66,"sentiment":"neutral","sentiment_score":0.07367819361388683}],"sentiment":"neutral","sentiment_score":0.07936696584026019,"channel":1,"num_words":3,"start":5.52,"end":6.66},{"sentences":[{"text":"This is Veronica from Oakview Financial.","start":7.2,"end":9.54,"sentiment":"neutral","sentiment_score":0.11573137963811557},{"text":"How are you?","start":9.679999,"end":10.5,"sentiment":"neutral","sentiment_score":0.1523879071076711}],"sentiment":"neutral","sentiment_score":0.12795022212796742,"channel":0,"num_words":9,"start":7.2,"end":10.5},{"sentences":[{"text":"I'm kinda busy at the moment.","start":11.759999,"end":13.299999,"sentiment":"negative","sentiment_score":-0.41420746346314746}],"sentiment":"negative","sentiment_score":-0.41420746346314746,"channel":1,"num_words":6,"start":11.759999,"end":13.299999},{"sentences":[{"text":"Okay.","start":14.015,"end":14.515,"sentiment":"neutral","sentiment_score":-0.04236593842506409},{"text":"No problem at all.","start":14.575001,"end":15.375,"sentiment":"neutral","sentiment_score":0.17131353728473186},{"text":"I did have you book in for your under review, but I can get it rescheduled when it's a better time for you.","start":15.375,"end":21.075,"sentiment":"neutral","sentiment_score":0.17313054754682208}],"sentiment":"neutral","sentiment_score":0.16517467158181326,"channel":0,"num_words":28,"start":14.015,"end":21.075},{"sentences":[{"text":"Yeah.","start":22.425,"end":22.665,"sentiment":"neutral","sentiment_score":0.13268610835075378},{"text":"Clearly, that letter anyway.","start":22.665,"end":24.045,"sentiment":"neutral","sentiment_score":0.08576875366270542}],"sentiment":"neutral","sentiment_score":0.0951522246003151,"channel":1,"num_words":5,"start":22.425,"end":24.045},{"sentences":[{"text":"Yeah.","start":24.67,"end":25.150002,"sentiment":"neutral","sentiment_score":0.14002352952957153},{"text":"Let me have a look here.","start":25.150002,"end":26.51,"sentiment":"neutral","sentiment_score":0.13457797964413962},{"text":"I could do a Wednesday at 4PM.","start":26.51,"end":30.53,"sentiment":"neutral","sentiment_score":0.13672141305037908},{"text":"Would that work for you?","start":30.59,"end":31.808937,"sentiment":"neutral","sentiment_score":0.1475641369819641}],"sentiment":"neutral","sentiment_score":0.13907168335036227,"channel":0,"num_words":19,"start":24.67,"end":31.808937},{"sentences":[{"text":"Yeah.","start":32.16,"end":32.64,"sentiment":"neutral","sentiment_score":0.06996095180511475},{"text":"Of course not.","start":32.64,"end":33.54,"sentiment":"neutral","sentiment_score":0.06904475390911102}],"sentiment":"neutral","sentiment_score":0.06927380338311195,"channel":1,"num_words":4,"start":32.16,"end":33.54},{"sentences":[{"text":"Yeah.","start":33.168938,"end":33.668938,"sentiment":"neutral","sentiment_score":0.1355455219745636},{"text":"Alright.","start":33.808937,"end":34.288937,"sentiment":"positive","sentiment_score":0.3480096757411957},{"text":"Perfect.","start":34.288937,"end":34.788937,"sentiment":"positive","sentiment_score":0.6156630516052246},{"text":"I will give you a call on Wednesday at 4PM.","start":35.088936,"end":37.668938,"sentiment":"positive","sentiment_score":0.3570033639669418}],"sentiment":"positive","sentiment_score":0.35917322223003095,"channel":0,"num_words":13,"start":33.168938,"end":37.668938},{"sentences":[{"text":"Bye.","start":38.24,"end":38.74,"sentiment":"positive","sentiment_score":0.3358745276927948}],"sentiment":"positive","sentiment_score":0.3358745276927948,"channel":1,"num_words":1,"start":38.24,"end":38.74},{"sentences":[{"text":"Thanks.","start":39.248936,"end":39.728935,"sentiment":"positive","sentiment_score":0.5401013493537903},{"text":"Bye.","start":39.728935,"end":40.228935,"sentiment":"neutral","sentiment_score":0.22401106357574463}],"sentiment":"positive","sentiment_score":0.38205620646476746,"channel":0,"num_words":2,"start":39.248936,"end":40.228935}]},"summary":{"result":"success","short":"The customer, Emma, receives a call from a representative from Oakview Financial named Veronica who is trying to schedule an under review. Emma is busy but agrees to a Wednesday 4 PM appointment at 4PM. Veronica confirms the appointment and the call ends."},"intents":{"segments":[{"text":"I did have you book in for your under review, but I can get it rescheduled when it's a better time for you.","start_word":29,"end_word":51,"intents":[{"intent":"Schedule review","confidence_score":0.022068735}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. Is this Emma? Yes. Who's calling? This is Veronica from Oakview Financial. How are you?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.1317651867866516},{"text":"I'm kinda busy at the moment.","start_word":18,"end_word":23,"sentiment":"negative","sentiment_score":-0.38682225346565247},{"text":"Okay. No problem at all. I did have you book in for your under review, but I can get it rescheduled when it's a better time for you. Yeah. Clearly, that letter anyway. Yeah. Let me have a look here. I could do a Wednesday at 4PM. Would that work for you? Yeah. Of course not. Yeah.","start_word":24,"end_word":80,"sentiment":"neutral","sentiment_score":0.13935457170009613},{"text":"Alright. Perfect. I will give you a call on Wednesday at 4PM. Bye. Thanks.","start_word":81,"end_word":94,"sentiment":"positive","sentiment_score":0.3898463845252991},{"text":"Bye.","start_word":95,"end_word":95,"sentiment":"neutral","sentiment_score":0.29761725664138794}],"average":{"sentiment":"neutral","sentiment_score":0.1443994882944468}}}}