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you for calling CryptoSoft. Blue speaking. How may I help you? With Tim Hudson. Before transferring your call to Tim, sir, I'll be taking that details.\n\nAnd would I be able to get a brief reason for your call, sir? Regarding the introduction meeting. Meeting. And would I be able to get your first and your last name, please? So that'll be Rondo Dupas Dupas, d u p a s.\n\nAnd would I be able to get the company that you're calling on behalf of? Cloud Solution IT. And would I be able to get your best contact number before transferring your call to team? Kindly hold the line. I'll send your call.\n\nThank you so much for holding the line. Unfortunately, I wasn't able to get through to Tim. What I'll be I'll be sending him the details, but since you didn't give us your best contact number, would you be calling back? Or thank you so much, and bye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling CryptoSoft.","start":6.3999996,"end":8.02,"sentiment":"positive","sentiment_score":0.6053053140640259},{"text":"Blue speaking.","start":8.48,"end":9.2,"sentiment":"positive","sentiment_score":0.691039651632309},{"text":"How may I help you?","start":9.2,"end":10.42,"sentiment":"positive","sentiment_score":0.4879610359668732},{"text":"With Tim Hudson.","start":16.975,"end":18.195,"sentiment":"neutral","sentiment_score":0.03789914399385452},{"text":"Before transferring your call to Tim, sir, I'll be taking that details.","start":18.255001,"end":22.095001,"sentiment":"neutral","sentiment_score":0.04870307771489024}],"sentiment":"neutral","sentiment_score":0.2795016821473837,"num_words":27,"start":6.3999996,"end":22.095001},{"sentences":[{"text":"And would I be able to get a brief reason for your call, sir?","start":22.095001,"end":24.75,"sentiment":"neutral","sentiment_score":0.058589614661676545},{"text":"Regarding the introduction meeting.","start":31.63,"end":33.65,"sentiment":"neutral","sentiment_score":0.02768400963395834},{"text":"Meeting.","start":38.75,"end":39.25,"sentiment":"neutral","sentiment_score":0.042090848088264465},{"text":"And would I be able to get your first and your last name, please?","start":40.955,"end":44.015,"sentiment":"neutral","sentiment_score":0.03820865561387369},{"text":"So that'll be Rondo Dupas Dupas, d u p a s.","start":47.035,"end":52.77,"sentiment":"neutral","sentiment_score":0.02297357063401829}],"sentiment":"neutral","sentiment_score":0.04001618062400005,"num_words":44,"start":22.095001,"end":52.77},{"sentences":[{"text":"And would I be able to get the company that you're calling on behalf of?","start":55.170002,"end":58.47,"sentiment":"neutral","sentiment_score":0.04612658098340035},{"text":"Cloud Solution IT.","start":62.53,"end":65.99,"sentiment":"neutral","sentiment_score":0.029239534710844357},{"text":"And would I be able to get your best contact number before transferring your call to team?","start":66.555,"end":70.495,"sentiment":"neutral","sentiment_score":0.02761162116247065},{"text":"Kindly hold the line.","start":76.075005,"end":77.115005,"sentiment":"neutral","sentiment_score":-0.17978253960609436},{"text":"I'll send your call.","start":77.115005,"end":78.33,"sentiment":"neutral","sentiment_score":-0.06333631090819836}],"sentiment":"neutral","sentiment_score":0.00643115061833415,"num_words":43,"start":55.170002,"end":78.33},{"sentences":[{"text":"Thank you so much for holding the line.","start":94.965,"end":96.884995,"sentiment":"neutral","sentiment_score":0.11761612724512815},{"text":"Unfortunately, I wasn't able to get through to Tim.","start":96.884995,"end":99.865,"sentiment":"negative","sentiment_score":-0.33985400862163967},{"text":"What I'll be I'll be sending him the details, but since you didn't give us your best contact number, would you be calling back?","start":100.965,"end":110.53,"sentiment":"neutral","sentiment_score":-0.042653336587439604},{"text":"Or thank you so much, and bye for now.","start":110.53,"end":116.39,"sentiment":"neutral","sentiment_score":0.294751622610622}],"sentiment":"neutral","sentiment_score":-0.00977345068473369,"num_words":50,"start":94.965,"end":116.39}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling CryptoSoft. Blue speaking. How may I help you?\n\nChannel 0: Yeah. I I would like to speak with Tim Hudson. Oh,\n\nChannel 1: With Tim Hudson. Before transferring your call to Tim, sir, I'll be taking that details. And would I be able to get a brief reason for your call, sir?\n\nChannel 0: yeah. This is regarding the introductory meeting that we're proposing to him.\n\nChannel 1: Regarding the introduction meeting.\n\nChannel 0: Yep.\n\nChannel 1: Meeting. And would I be able to get your first and your last name, please?\n\nChannel 0: Yeah. Ronald Pupas.\n\nChannel 1: So that'll be Rondo\n\nChannel 0: Tupas.\n\nChannel 1: Dupas Dupas, d\n\nChannel 0: Yes.\n\nChannel 1: u p\n\nChannel 0: Yes.\n\nChannel 1: a s.\n\nChannel 0: Yep.\n\nChannel 1: And would I be able to get the company that you're calling on behalf of?\n\nChannel 0: Cloud solution IT.\n\nChannel 1: Cloud Solution IT. 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The agent takes the call and asks for the customer's information, including their name, contact number, and company. The agent is unable to reach Tim and decides to send the details to him instead."},"intents":{"segments":[{"text":"I'll be sending him the details, but since you didn't give us your best contact number, would you be calling back? Or Yeah?","start_word":175,"end_word":197,"intents":[{"intent":"Requesting a call back","confidence_score":0.002910779}]}]},"sentiments":{"segments":[{"text":"Thank you for calling CryptoSoft. Blue speaking. How may I help you?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.5755612850189209},{"text":"Yeah. I I would like to speak with Tim Hudson. Oh, With Tim Hudson. Before transferring your call to Tim, sir, I'll be taking that details. And would I be able to get a brief reason for your call, sir? yeah. This is regarding the introductory meeting that we're proposing to him. Regarding the introduction meeting. Yep. Meeting. And would I be able to get your first and your last name, please? Yeah. Ronald Pupas. So that'll be Rondo Tupas. Dupas Dupas, d Yes. u p Yes. a s. Yep. And would I be able to get the company that you're calling on behalf of? Cloud solution IT. Cloud Solution IT. And would I be able to get your best contact number before transferring your call to team? I don't have any. Kindly hold the line. I'll send your call. Alright. Thank you so much for holding the line.","start_word":12,"end_word":160,"sentiment":"neutral","sentiment_score":0.02454742044210434},{"text":"Unfortunately, I wasn't able to get through to Tim.","start_word":161,"end_word":169,"sentiment":"negative","sentiment_score":-0.3452923893928528},{"text":"Alright. What I'll be Okay. I'll be sending him the details, but since you didn't give us your best contact number, would you be calling back? Or Yeah? Okay. I'll just call back.","start_word":170,"end_word":202,"sentiment":"neutral","sentiment_score":-0.022487100213766095},{"text":"thank you Thank so you. much, and bye for now.","start_word":203,"end_word":212,"sentiment":"positive","sentiment_score":0.3787822127342224}],"average":{"sentiment":"neutral","sentiment_score":0.04443921860615919}}}}