{"metadata":{"transaction_key":"deprecated","request_id":"019f2002-26c7-7c00-b6ac-15ee2bbcb289","sha256":"6695d91920dd9e135561ef5445fb186f9cbbccba26d4a7f075d3b49a30d6519b","created":"2026-07-01T23:27:21.806Z","duration":314.42395,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1038,"output_tokens":79},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1125,"output_tokens":1128},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1125,"output_tokens":100}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, sorry if the line was disconnected. Yeah. That's what I'm trying to confirm from you if it's okay. It's okay on our end. Your billing date will be every first of each month, and then that's cover the full month. Like, for example, this month, our billing cycle is every first, and it's covered the full month. However, if you remember, when you signed up, you have a upfront payment, and then you're eligible for a free month. So we provided you the free month, and then we credited your, a front payment for this month. So you already been paid for this month. So by next month, if we submitted the request to take effect on August, that will be the time that we can change your plan from 6995 to 7995. In that way, you don't need to pay double because we are happy to upgrade it. However, you have to pay for the standard plan. Oh, I'm sorry. You cut off. I just shared amount. No. If we if we upgraded this today, you will oh, August 1. The the effect will be the first. Yes. We we will put it on the system, and then we will request it to take effect on August if you decided just to have it next billing. Is that okay? Okay. That's perfect. So I'll advise our tech team that we will just continue your basic plan this month, and then we will just put your upgrade request to take effect on August. Okay? Oh, so you would like the upgrade right now and then paid for the August? Okay. Sure. So, basically uh-huh. Yes. Yeah. I I get what you are trying to say. You would like the upgrade now, but you will be paying by August. So, technically, by August 1, what you will be receiving is your billing period period will be like this, just to be clear, July 2 two August 30. You have to decide if you would like to upgrade it now August because we have to put it on the system. Because if we put it on the system by August 1, you already have an invoice for the basic plan. Reason why I've reached out to you today to explain. Oh, okay. Okay. You would like to update today to take effect on August? Alright. So for the full month of July, what you are having is the basic. Okay? Okay. Alright. That's all, Kira. I will go ahead and inform our tech. Yeah. You don't need to pay right now because for the full month of August, the amount the upfront payment you made has been credited. The reason why you never received an invoice just today for the basic plan that you are using for the full month. And then by August, you will be receiving an invoice for the standard, and the upgrade will take effect August 1. Okay. Perfect. Thank you so much for answering my phone call. We'll take it from here, and have a good one. Be safe. If you need any assistance or you have a concern, just let us know. Sorry. What is that again? Yeah. You are you are asking to send you an email in reference to your request. Okay. Sure. Not a problem. I can do that for you. Shortly, you will receive the email. Okay? Alright. Thank you so much. Have a good one. Mhmm. Be safe. 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Yeah. That's what I'm trying to confirm from you if it's okay. It's okay on our end. Your billing date will be every first of each month, and then that's cover the full month.\n\nLike, for example, this month, our billing cycle is every first, and it's covered the full month. However, if you remember, when you signed up, you have a upfront payment, and then you're eligible for a free month. So we provided you the free month, and then we credited your, a front payment for this month. So you already been paid for this month. So by next month, if we submitted the request to take effect on August, that will be the time that we can change your plan from 6995 to 7995.\n\nIn that way, you don't need to pay double because we are happy to upgrade it. However, you have to pay for the standard plan. Oh, I'm sorry. You cut off. I just shared amount.\n\nNo. If we if we upgraded this today, you will oh, August 1. The the effect will be the first. Yes. We we will put it on the system, and then we will request it to take effect on August if you decided just to have it next billing.\n\nIs that okay? Okay. That's perfect. So I'll advise our tech team that we will just continue your basic plan this month, and then we will just put your upgrade request to take effect on August. Okay?\n\nOh, so you would like the upgrade right now and then paid for the August? Okay. Sure. So, basically uh-huh. Yes.\n\nYeah. I I get what you are trying to say. You would like the upgrade now, but you will be paying by August. So, technically, by August 1, what you will be receiving is your billing period period will be like this, just to be clear, July 2 two August 30. You have to decide if you would like to upgrade it now August because we have to put it on the system.\n\nBecause if we put it on the system by August 1, you already have an invoice for the basic plan. Reason why I've reached out to you today to explain. Oh, okay. Okay. You would like to update today to take effect on August?\n\nAlright. So for the full month of July, what you are having is the basic. Okay? Okay. Alright.\n\nThat's all, Kira. I will go ahead and inform our tech. Yeah. You don't need to pay right now because for the full month of August, the amount the upfront payment you made has been credited. The reason why you never received an invoice just today for the basic plan that you are using for the full month.\n\nAnd then by August, you will be receiving an invoice for the standard, and the upgrade will take effect August 1. Okay. Perfect. Thank you so much for answering my phone call. We'll take it from here, and have a good one.\n\nBe safe. If you need any assistance or you have a concern, just let us know. Sorry. What is that again? Yeah.\n\nYou are you are asking to send you an email in reference to your request. Okay. Sure. Not a problem. I can do that for you.\n\nShortly, you will receive the email. Okay? Alright. Thank you so much. Have a good one.\n\nMhmm. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, sorry if the line was disconnected.","start":1.1999999,"end":4.42,"sentiment":"neutral","sentiment_score":-0.30627998071057455},{"text":"Yeah.","start":4.88,"end":5.2,"sentiment":"neutral","sentiment_score":-0.034231655299663544},{"text":"That's what I'm trying to confirm from you if it's okay.","start":5.2,"end":8.26,"sentiment":"neutral","sentiment_score":0.08492585508660837},{"text":"It's okay on our end.","start":8.4,"end":10.099999,"sentiment":"neutral","sentiment_score":0.11014260798692703},{"text":"Your billing date will be every first of each month, and then that's cover the full month.","start":12.0,"end":18.795,"sentiment":"neutral","sentiment_score":0.16278893895008983}],"sentiment":"neutral","sentiment_score":0.05058824116500413,"num_words":41,"start":1.1999999,"end":18.795},{"sentences":[{"text":"Like, for example, this month, our billing cycle is every first, and it's covered the full 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7995.","start":43.845,"end":56.965,"sentiment":"neutral","sentiment_score":0.17325366879331655}],"sentiment":"neutral","sentiment_score":0.24650997724584353,"num_words":93,"start":19.414999,"end":56.965},{"sentences":[{"text":"In that way, you don't need to pay double because we are happy to upgrade it.","start":56.965,"end":61.58,"sentiment":"neutral","sentiment_score":0.1632359802024439},{"text":"However, you have to pay for the standard plan.","start":61.58,"end":65.36,"sentiment":"neutral","sentiment_score":-0.013906207142604722},{"text":"Oh, I'm sorry.","start":69.740005,"end":70.54,"sentiment":"neutral","sentiment_score":-0.13870232800642648},{"text":"You cut off.","start":70.54,"end":71.18,"sentiment":"neutral","sentiment_score":-0.22445120414098105},{"text":"I just shared 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Kira.","start":231.67,"end":232.62999,"sentiment":"neutral","sentiment_score":-0.012300606351345778},{"text":"I will go ahead and inform our tech.","start":232.62999,"end":237.435,"sentiment":"neutral","sentiment_score":-0.11428464949131012},{"text":"Yeah.","start":239.175,"end":239.495,"sentiment":"neutral","sentiment_score":0.006176333874464035},{"text":"You don't need to pay right now because for the full month of August, the amount the upfront payment you made has been credited.","start":239.495,"end":247.115,"sentiment":"neutral","sentiment_score":0.009125313100715479},{"text":"The reason why you never received an invoice just today for the basic plan that you are using for the full month.","start":247.335,"end":254.40001,"sentiment":"neutral","sentiment_score":-0.005903278223492883}],"sentiment":"neutral","sentiment_score":-0.014756332544995279,"num_words":58,"start":231.67,"end":254.40001},{"sentences":[{"text":"And then by August, you will be receiving an invoice for the standard, and the upgrade will take effect August 1.","start":254.54001,"end":264.0,"sentiment":"neutral","sentiment_score":0.03975750381747881},{"text":"Okay.","start":266.535,"end":266.935,"sentiment":"neutral","sentiment_score":0.17054930329322815},{"text":"Perfect.","start":266.935,"end":267.435,"sentiment":"positive","sentiment_score":0.34873926639556885},{"text":"Thank you so much for answering my phone call.","start":267.575,"end":270.535,"sentiment":"neutral","sentiment_score":0.2812301930454042},{"text":"We'll take it from here, and have a good one.","start":270.535,"end":272.935,"sentiment":"neutral","sentiment_score":0.3319122165441513}],"sentiment":"neutral","sentiment_score":0.17153309649300008,"num_words":42,"start":254.54001,"end":272.935},{"sentences":[{"text":"Be safe.","start":272.935,"end":273.495,"sentiment":"neutral","sentiment_score":0.23652656376361847},{"text":"If you need any assistance or you have a concern, just let us know.","start":273.495,"end":283.90997,"sentiment":"neutral","sentiment_score":0.00536349236166903},{"text":"Sorry.","start":284.33,"end":284.65,"sentiment":"neutral","sentiment_score":-0.043390169739723206},{"text":"What is that again?","start":284.65,"end":285.71,"sentiment":"neutral","sentiment_score":-0.03603094909340143},{"text":"Yeah.","start":292.475,"end":292.975,"sentiment":"neutral","sentiment_score":0.023416083306074142}],"sentiment":"neutral","sentiment_score":0.017456551717424936,"num_words":22,"start":272.935,"end":292.975},{"sentences":[{"text":"You are you are asking to send you an email in reference to your request.","start":293.035,"end":298.55502,"sentiment":"neutral","sentiment_score":0.014520525932312012},{"text":"Okay.","start":298.55502,"end":299.035,"sentiment":"neutral","sentiment_score":0.07351778447628021},{"text":"Sure.","start":299.035,"end":299.435,"sentiment":"neutral","sentiment_score":0.11494965106248856},{"text":"Not a 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So when is the billing date? Yeah. Yeah. I can. Yeah. I thought that I can just pay some amount and then get an upgrade. Like, on on which day do I have to, like, tell that I can upgrade on that day? Like, August? Which day? No. No. No. Like, on August, when can I upgrade it? $5. Yep. Alright. Yep. Yep. Newswomen. Yep. Can you just do it right now so that if I buy anything, if I forget it on August so that it happens? Yeah. I mean I mean, I don't wanna pay now, but so that we just made it the billing thing for August. So that from on August 1, that goes to standard plan. Alright. I'm just gonna call you on August 1. That's gonna be fine, I guess. Yeah. Oh, alright. Yeah. So, like, you're gonna update in August. Right? Like, you're gonna update no. No. No. No. You're gonna update it today so that I can get the standard one from August. Is it right? Yeah. Yep. Yep. Perfect. Yep. Alright. No worries. I don't have to pay right now. Right? Alright. Yep. No worries. Yeah. Actually, like, just give me a mail that you're changing that from basic to standard. Go ahead. And then give me a note that you're changing from basic to standard from August. Yeah. Yeah. Yeah. Yeah. Alright. Yeah. Yeah. 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Yeah.\n\nChannel 1: And\n\nChannel 0: That's what\n\nChannel 1: he's\n\nChannel 0: I'm trying\n\nChannel 1: yeah.\n\nChannel 0: to confirm from you if it's okay. It's\n\nChannel 1: So\n\nChannel 0: okay on\n\nChannel 1: when is\n\nChannel 0: our\n\nChannel 1: the billing\n\nChannel 0: end.\n\nChannel 1: date?\n\nChannel 0: Your billing date will be every first of each month, and then that's cover the full month. Like, for example, this month, our billing cycle is every first, and it's covered the full month. However, if you remember, when you signed up, you have a upfront payment, and then you're eligible for a free month. So we provided you the free month, and then we credited your, a front payment for this month. So you already been paid for this month.\n\nSo by next month, if we submitted the request to take effect on August, that will be the time that we can change your plan from 6995 to 7995. In that way, you don't need to pay double because we are\n\nChannel 1: Yeah.\n\nChannel 0: happy\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: I\n\nChannel 0: upgrade\n\nChannel 1: can.\n\nChannel 0: it. However, you have to pay for the standard\n\nChannel 1: Yeah. I\n\nChannel 0: plan.\n\nChannel 1: thought that I can just pay some amount and then get an upgrade.\n\nChannel 0: Oh, I'm sorry. You\n\nChannel 1: Like,\n\nChannel 0: cut off. I just shared\n\nChannel 1: on on which\n\nChannel 0: amount.\n\nChannel 1: day do I have to, like, tell that I can upgrade on that day? Like, August? Which day?\n\nChannel 0: No. If we if we upgraded this today,\n\nChannel 1: No. No. No. Like,\n\nChannel 0: you will\n\nChannel 1: on August, when can I upgrade it?\n\nChannel 0: oh, August 1. The the\n\nChannel 1: $5.\n\nChannel 0: effect will be the first. Yes. We we will put it on the system, and then we will request it to take effect on August if you\n\nChannel 1: Yep.\n\nChannel 0: decided\n\nChannel 1: Alright.\n\nChannel 0: just to have it\n\nChannel 1: Yep.\n\nChannel 0: next billing. Is\n\nChannel 1: Yep.\n\nChannel 0: that okay?\n\nChannel 1: Newswomen. Yep.\n\nChannel 0: Okay. That's perfect. So I'll advise our tech team that we will just continue your basic plan this month, and then we will just put your upgrade request to take effect on August. Okay?\n\nChannel 1: Can you just do it right now so that if I buy anything, if I forget it on August so that it happens?\n\nChannel 0: Oh, so you would like the upgrade right now and then paid for the August?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Sure. So, basically\n\nChannel 1: I mean I mean, I don't wanna pay now, but so that\n\nChannel 0: uh-huh.\n\nChannel 1: we just made it the billing thing for August. So that from on August 1, that goes to standard plan.\n\nChannel 0: Yes. Yeah. I I get what you are trying to say. You would like the upgrade now, but you will be paying by August. So, technically, by August 1, what you will be receiving is your billing period period will be like this, just to be clear, July 2 two August 30.\n\nChannel 1: Alright. I'm just gonna call you on August 1. That's gonna be fine, I guess. Yeah.\n\nChannel 0: You have to decide if you would like to upgrade it now August because we have to put it on the system. Because if we put it on the system by August 1, you already have an invoice for the basic plan. Reason why I've reached out to you today to\n\nChannel 1: Oh, alright.\n\nChannel 0: explain.\n\nChannel 1: Yeah. So, like, you're gonna update in August. Right? Like, you're\n\nChannel 0: Oh, okay.\n\nChannel 1: gonna update no. No. No. No. You're gonna update it today so that I can get the standard one from August.\n\nIs it\n\nChannel 0: Okay. You would like to\n\nChannel 1: right?\n\nChannel 0: update today\n\nChannel 1: Yeah.\n\nChannel 0: to take effect on August?\n\nChannel 1: Yep. Yep. Perfect.\n\nChannel 0: Alright. So for the full month of July, what you are having is the basic. Okay?\n\nChannel 1: Yep. Alright. No worries.\n\nChannel 0: Okay. Alright. That's all, Kira. I will go ahead and inform\n\nChannel 1: I don't\n\nChannel 0: our\n\nChannel 1: have\n\nChannel 0: tech.\n\nChannel 1: to pay right now. Right?\n\nChannel 0: Yeah. You don't need to pay right now because for the full month of August, the amount the upfront payment you made has been credited. The reason why you never received an invoice just today for the basic plan that you are using for the full month. And then by August, you will be receiving an invoice for the standard, and the upgrade will take effect August 1.\n\nChannel 1: Alright.\n\nChannel 0: Okay. Perfect. Thank\n\nChannel 1: Yep.\n\nChannel 0: you so much for answering\n\nChannel 1: No worries.\n\nChannel 0: my phone call. We'll take\n\nChannel 1: Yeah.\n\nChannel 0: it from here, and have a good one. Be safe. If you need any assistance or you have a concern,\n\nChannel 1: Actually,\n\nChannel 0: just\n\nChannel 1: like,\n\nChannel 0: let\n\nChannel 1: just give me a mail that you're changing that from basic to standard. Go ahead.\n\nChannel 0: us know. Sorry. What is that again?\n\nChannel 1: And then give me a note that you're changing from basic to standard from August.\n\nChannel 0: Yeah. You are you are asking to send you an email in\n\nChannel 1: Yeah.\n\nChannel 0: reference\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: Yeah.\n\nChannel 0: your request.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Sure. Not a problem. I can do that for you. Shortly,\n\nChannel 1: Alright.\n\nChannel 0: you will receive the email. Okay? Alright. Thank you so much. Have a good one.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm done.\n\nChannel 0: Be safe. 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in","start":293.035,"end":297.11502,"sentiment":"neutral","sentiment_score":0.01346932402388616}],"sentiment":"neutral","sentiment_score":0.014298220630735159,"channel":0,"num_words":12,"start":292.475,"end":297.11502},{"sentences":[{"text":"Yeah.","start":297.07498,"end":297.395,"sentiment":"neutral","sentiment_score":0.006171603687107563}],"sentiment":"neutral","sentiment_score":0.006171603687107563,"channel":1,"num_words":1,"start":297.07498,"end":297.395},{"sentences":[{"text":"reference","start":297.11502,"end":297.595,"sentiment":"neutral","sentiment_score":0.01055082492530346}],"sentiment":"neutral","sentiment_score":0.01055082492530346,"channel":0,"num_words":1,"start":297.11502,"end":297.595},{"sentences":[{"text":"Yeah.","start":297.395,"end":297.63498,"sentiment":"neutral","sentiment_score":0.016459614038467407}],"sentiment":"neutral","sentiment_score":0.016459614038467407,"channel":1,"num_words":1,"start":297.395,"end":297.63498},{"sentences":[{"text":"to","start":297.595,"end":297.755,"sentiment":"neutral","sentiment_score":0.016816744580864906}],"sentiment":"neutral","sentiment_score":0.016816744580864906,"channel":0,"num_words":1,"start":297.595,"end":297.755},{"sentences":[{"text":"Yeah.","start":297.63498,"end":298.115,"sentiment":"neutral","sentiment_score":0.01810329407453537}],"sentiment":"neutral","sentiment_score":0.01810329407453537,"channel":1,"num_words":1,"start":297.63498,"end":298.115},{"sentences":[{"text":"your request.","start":297.755,"end":298.55502,"sentiment":"neutral","sentiment_score":0.021138877607882023}],"sentiment":"neutral","sentiment_score":0.021138877607882023,"channel":0,"num_words":2,"start":297.755,"end":298.55502},{"sentences":[{"text":"Yeah.","start":298.115,"end":298.615,"sentiment":"neutral","sentiment_score":0.05115268379449845}],"sentiment":"neutral","sentiment_score":0.05115268379449845,"channel":1,"num_words":1,"start":298.115,"end":298.615},{"sentences":[{"text":"Okay.","start":298.55502,"end":299.035,"sentiment":"neutral","sentiment_score":0.07351778447628021},{"text":"Sure.","start":299.035,"end":299.435,"sentiment":"neutral","sentiment_score":0.11494965106248856},{"text":"Not a problem.","start":299.435,"end":300.23502,"sentiment":"neutral","sentiment_score":0.17530575891335806},{"text":"I can do that for you.","start":300.23502,"end":301.67502,"sentiment":"neutral","sentiment_score":0.17597012221813202},{"text":"Shortly,","start":301.67502,"end":302.155,"sentiment":"neutral","sentiment_score":0.09215222299098969}],"sentiment":"neutral","sentiment_score":0.15519647238155207,"channel":0,"num_words":12,"start":298.55502,"end":302.155},{"sentences":[{"text":"Alright.","start":301.875,"end":302.375,"sentiment":"neutral","sentiment_score":0.11504817008972168}],"sentiment":"neutral","sentiment_score":0.11504817008972168,"channel":1,"num_words":1,"start":301.875,"end":302.375},{"sentences":[{"text":"you will receive the email.","start":302.155,"end":303.435,"sentiment":"neutral","sentiment_score":0.11837148666381836},{"text":"Okay?","start":303.435,"end":303.935,"sentiment":"neutral","sentiment_score":0.10624007880687714},{"text":"Alright.","start":306.03,"end":306.53,"sentiment":"neutral","sentiment_score":0.2331227958202362},{"text":"Thank you so much.","start":306.59,"end":307.71,"sentiment":"positive","sentiment_score":0.540643185377121},{"text":"Have a good one.","start":307.71,"end":308.77,"sentiment":"positive","sentiment_score":0.5436021238565445}],"sentiment":"positive","sentiment_score":0.35121343632539115,"channel":0,"num_words":15,"start":302.155,"end":308.77},{"sentences":[{"text":"Yeah.","start":308.3589,"end":308.8589,"sentiment":"neutral","sentiment_score":0.151204913854599},{"text":"Yeah.","start":309.31888,"end":309.6389,"sentiment":"neutral","sentiment_score":0.06979615241289139}],"sentiment":"neutral","sentiment_score":0.1105005331337452,"channel":1,"num_words":2,"start":308.3589,"end":309.6389},{"sentences":[{"text":"Mhmm.","start":309.55,"end":309.78998,"sentiment":"neutral","sentiment_score":0.003412187099456787}],"sentiment":"neutral","sentiment_score":0.003412187099456787,"channel":0,"num_words":1,"start":309.55,"end":309.78998},{"sentences":[{"text":"I'm done.","start":309.6389,"end":310.2189,"sentiment":"neutral","sentiment_score":0.1104527935385704}],"sentiment":"neutral","sentiment_score":0.1104527935385704,"channel":1,"num_words":2,"start":309.6389,"end":310.2189},{"sentences":[{"text":"Be safe.","start":309.78998,"end":310.44998,"sentiment":"neutral","sentiment_score":0.22276413440704346},{"text":"Bye bye.","start":310.66998,"end":311.33,"sentiment":"neutral","sentiment_score":0.05076686292886734}],"sentiment":"neutral","sentiment_score":0.1367654986679554,"channel":0,"num_words":4,"start":309.78998,"end":311.33}]},"summary":{"result":"success","short":"The customer is trying to upgrade their plan and the agent explains that they will need to pay a one-time upfront payment and then credit a front payment for the current month. The upgrade will take effect on August and the customer will receive their billing period will be the current month. The agent advises the customer to send an email to confirm the upgrade and provides instructions for updating their plan."},"intents":{"segments":[{"text":"So by next month, if we submitted the request to take effect on August, that will be the time that we can change your plan from 6995 to 7995.","start_word":115,"end_word":143,"intents":[{"intent":"Confirm payment plan change","confidence_score":0.006520272}]},{"text":"So I'll advise our tech team that we will just continue your basic plan this month, and then we will just put your upgrade request to take effect on August. Okay?","start_word":293,"end_word":323,"intents":[{"intent":"Inform about upgrade request","confidence_score":0.0008114155},{"intent":"Update plan information","confidence_score":0.09182223}]},{"text":"So I'll advise our tech team that we will just continue your basic plan this month, and then we will just put your upgrade request to take effect on August. Okay? Can you just do it right now so that if I buy anything, if I forget it on August so that it happens? Oh, so you would like the upgrade right now and then paid for the August? Yeah. Okay. Sure.","start_word":293,"end_word":364,"intents":[{"intent":"Confirm upgrade request","confidence_score":0.15249988},{"intent":"Confirm upgrade request","confidence_score":0.067049794}]},{"text":"So, basically I mean I mean, I don't wanna pay now, but so that uh-huh. we just made it the billing thing for August. So that from on August 1, that goes to standard plan. Yes. Yeah.","start_word":365,"end_word":401,"intents":[{"intent":"Confirm billing terms","confidence_score":0.00094163796}]},{"text":"You're gonna update it today so that I can get the standard one from August. Is it Okay.","start_word":542,"end_word":559,"intents":[{"intent":"Update plan","confidence_score":0.7635196},{"intent":"Update plan","confidence_score":0.1194181}]},{"text":"You are you are asking to send you an email in Yeah. reference Yeah.","start_word":764,"end_word":777,"intents":[{"intent":"Provide email","confidence_score":0.029535292}]}]},"sentiments":{"segments":[{"text":"No. Oh, sorry if the line was disconnected. Yeah. And That's what I'm he's trying yeah. to confirm from you if it's okay. It's okay So on when our is the end. billing date? Your billing date will be every first of each month, and then that's cover the full month. Like, for example, this month, our billing cycle is every first, and it's covered the full month. However, if you remember, when you signed up, you have a upfront payment, and then you're eligible for a free month.","start_word":0,"end_word":88,"sentiment":"neutral","sentiment_score":0.10888274759054184},{"text":"So we provided you the free month, and then we credited your, a front payment for this month. So you already been paid for this month.","start_word":89,"end_word":114,"sentiment":"positive","sentiment_score":0.3795955777168274},{"text":"So by next month, if we submitted the request to take effect on August, that will be the time that we can change your plan from 6995 to 7995. In that way, you don't need to pay double because we are Yeah.","start_word":115,"end_word":156,"sentiment":"neutral","sentiment_score":0.17224469780921936},{"text":"happy Yeah.","start_word":157,"end_word":158,"sentiment":"positive","sentiment_score":0.4044492244720459},{"text":"to I upgrade can. it. However, you have to pay for the standard Yeah. I plan. thought that I can just pay some amount and then get an upgrade. Oh, I'm sorry. You Like, cut off. I just shared on on which amount. day do I have to, like, tell that I can upgrade on that day? Like, August? Which day? No. If we if we upgraded this today, No. No. No. Like, you will on August, when can I upgrade it? oh, August 1. The the $5. effect will be the first. Yes. We we will put it on the system, and then we will request it to take effect on August if you Yep. decided Alright. just to have it Yep. next billing. Is Yep. that okay? Newswomen. Yep.","start_word":159,"end_word":289,"sentiment":"neutral","sentiment_score":-0.023342757308073628},{"text":"Okay. That's perfect.","start_word":290,"end_word":292,"sentiment":"positive","sentiment_score":0.6962822675704956},{"text":"So I'll advise our tech team that we will just continue your basic plan this month, and then we will just put your upgrade request to take effect on August. Okay? Can you just do it right now so that if I buy anything, if I forget it on August so that it happens? Oh, so you would like the upgrade right now and then paid for the August? Yeah. Okay. Sure. So, basically I mean I mean, I don't wanna pay now, but so that uh-huh. we just made it the billing thing for August. So that from on August 1, that goes to standard plan. Yes. Yeah. I I get what you are trying to say. You would like the upgrade now, but you will be paying by August. So, technically, by August 1, what you will be receiving is your billing period period will be like this, just to be clear, July 2 two August 30. Alright. I'm just gonna call you on August 1. That's gonna be fine, I guess. Yeah. You have to decide if you would like to upgrade it now August because we have to put it on the system. Because if we put it on the system by August 1, you already have an invoice for the basic plan. Reason why I've reached out to you today to Oh, alright. explain. Yeah. So, like, you're gonna update in August. Right? Like, you're Oh, okay. gonna update no. No.","start_word":293,"end_word":538,"sentiment":"neutral","sentiment_score":0.07536212354898453},{"text":"No. No.","start_word":539,"end_word":540,"sentiment":"negative","sentiment_score":-0.35867875814437866},{"text":"You're gonna update it today so that I can get the standard one from August. Is it Okay. You would like to right? update today Yeah. to take effect on August? Yep. Yep.","start_word":541,"end_word":573,"sentiment":"neutral","sentiment_score":0.043861400336027145},{"text":"Perfect.","start_word":574,"end_word":574,"sentiment":"positive","sentiment_score":0.37918514013290405},{"text":"Alright. So for the full month of July, what you are having is the basic. Okay? Yep. Alright. No worries. Okay. Alright. That's all, Kira. I will go ahead and inform I don't our have tech. to pay right now. Right? Yeah. You don't need to pay right now because for the full month of August, the amount the upfront payment you made has been credited. The reason why you never received an invoice just today for the basic plan that you are using for the full month. And then by August, you will be receiving an invoice for the standard, and the upgrade will take effect August 1. Alright. Okay.","start_word":575,"end_word":685,"sentiment":"neutral","sentiment_score":0.013847511261701584},{"text":"Perfect. Thank Yep.","start_word":686,"end_word":688,"sentiment":"positive","sentiment_score":0.34699368476867676},{"text":"you so much for answering No worries. my phone call. We'll take Yeah.","start_word":689,"end_word":701,"sentiment":"neutral","sentiment_score":0.2026619613170624},{"text":"it from here, and have a good one.","start_word":702,"end_word":709,"sentiment":"positive","sentiment_score":0.3863275945186615},{"text":"Be safe. If you need any assistance or you have a concern, Actually, just like, let just give me a mail that you're changing that from basic to standard. Go ahead. us know. Sorry. What is that again? And then give me a note that you're changing from basic to standard from August. Yeah. You are you are asking to send you an email in Yeah. reference Yeah. to Yeah. your request. Yeah. Okay. Sure. Not a problem. I can do that for you. Shortly, Alright. you will receive the email. Okay? Alright.","start_word":710,"end_word":802,"sentiment":"neutral","sentiment_score":0.044853564351797104},{"text":"Thank you so much. Have a good one.","start_word":803,"end_word":810,"sentiment":"positive","sentiment_score":0.542640209197998},{"text":"Yeah. Yeah. Mhmm. I'm done. Be safe. Bye bye.","start_word":811,"end_word":819,"sentiment":"neutral","sentiment_score":0.12544956389400694}],"average":{"sentiment":"neutral","sentiment_score":0.07989872601015348}}}}