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With the the income protection kind of thing, so you know how income protection kind of replaces your your income when you're sick or injured? What they're basically saying is that if you keep getting income out of the business, well, then you there's no loss of income to claim on kind of thing. They were pretty well happy for it to pretty much be a scenario where if you were sick, you could just stop payments from the business and receive a claim. Yeah. It's a tough one. It's almost like they would want you to be like, no. No. Like, we we wouldn't try and go and claim kind of thing, but they were almost leaning the other way saying that, you know, they can they can pay you if you're injured. But if you're still getting an income and you're not losing anything, then they can't pay you. Yeah. Cool. One thing to just sort of update is that let's say you guys change your your wages down the line. If you upped your drawings from the business and you were injured, what you could essentially do is they'd pay you that part amount that you're insured for, and then the rest can still come out of the business. Yeah. So it's a bit of a top up scenario, if that makes sense. Cool. That should be pretty much it. We'll get admitted they didn't have any issues and it should go through pretty easily. Awesome. No. You are totally fine. I'll let Maddie know, and you're good to go. 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good afternoon. It's Tommy here. How are you doing? No, mate. Thank you so much for calling.\n\nI really appreciate it. With the the income protection kind of thing, so you know how income protection kind of replaces your your income when you're sick or injured? What they're basically saying is that if you keep getting income out of the business, well, then you there's no loss of income to claim on kind of thing. They were pretty well happy for it to pretty much be a scenario where if you were sick, you could just stop payments from the business and receive a claim. Yeah.\n\nIt's a tough one. It's almost like they would want you to be like, no. No. Like, we we wouldn't try and go and claim kind of thing, but they were almost leaning the other way saying that, you know, they can they can pay you if you're injured. But if you're still getting an income and you're not losing anything, then they can't pay you.\n\nYeah. Cool. One thing to just sort of update is that let's say you guys change your your wages down the line. If you upped your drawings from the business and you were injured, what you could essentially do is they'd pay you that part amount that you're insured for, and then the rest can still come out of the business. Yeah.\n\nSo it's a bit of a top up scenario, if that makes sense. Cool. That should be pretty much it. We'll get admitted they didn't have any issues and it should go through pretty easily. Awesome.\n\nNo. You are totally fine. I'll let Maddie know, and you're good to go. Thanks, Baylinda.","paragraphs":[{"sentences":[{"text":"Linda, good afternoon.","start":1.68,"end":2.96,"sentiment":"neutral","sentiment_score":0.3189306358496348},{"text":"It's Tommy here.","start":2.96,"end":3.6,"sentiment":"neutral","sentiment_score":0.2272296150525411},{"text":"How are you doing?","start":3.6,"end":4.42,"sentiment":"neutral","sentiment_score":0.17893534153699875},{"text":"No, mate.","start":6.72,"end":7.12,"sentiment":"neutral","sentiment_score":0.303699791431427},{"text":"Thank you so much for calling.","start":7.12,"end":8.16,"sentiment":"positive","sentiment_score":0.6792722940444946}],"sentiment":"positive","sentiment_score":0.39095863699913025,"num_words":18,"start":1.68,"end":8.16},{"sentences":[{"text":"I really appreciate it.","start":8.16,"end":9.46,"sentiment":"positive","sentiment_score":0.7516928017139435},{"text":"With the the income protection kind of thing, so you know how income protection kind of replaces your your income when you're sick or 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How are things? Yeah. Good. Yep. Okay. Yeah. Yeah. Okay. Okay. Alright. Well, yeah. Which oh, yeah. I wasn't sure which way to answer that. Yes. So whichever Okay. Okay. Yeah. Yeah. Whichever yeah. Whatever way is best you think. Just yeah. Alright. Mhmm. Okay. I get you. Yeah. Alright. Perfect. Okay. Alright. Yeah. Perfect. Alright. Thanks, honey. Do I do I need to go back to Maddie, or I just have a quick call to make? It says yeah. Alright. Perfect. Thanks, honey. Bye bye. 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How are things? Yeah. Good. Yep.\n\nOkay. Yeah. Yeah. Okay. Okay.\n\nAlright. Well, yeah. Which oh, yeah. I wasn't sure which way to answer that. Yes.\n\nSo whichever Okay. Okay. Yeah. Yeah. Whichever yeah.\n\nWhatever way is best you think. Just yeah. Alright. Mhmm. Okay.\n\nI get you. Yeah. Alright. Perfect. Okay.\n\nAlright. Yeah. Perfect. Alright. Thanks, honey.\n\nDo I do I need to go back to Maddie, or I just have a quick call to make? It says yeah. Alright. Perfect. Thanks, honey.\n\nBye bye. 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It's Tommy here. How are you\n\nChannel 1: Hi,\n\nChannel 0: doing?\n\nChannel 1: Sally. How are things? Yeah. Good.\n\nChannel 0: No, mate. Thank you so much for calling. I really appreciate it.\n\nChannel 1: Yep.\n\nChannel 0: With the the income protection kind of thing, so you know how income protection kind of replaces your your income when you're sick or injured?\n\nChannel 1: Okay. Yeah. Yeah.\n\nChannel 0: What they're basically saying is that if you keep getting income out of the business, well, then you there's no loss of income to claim on kind of thing.\n\nChannel 1: Okay.\n\nChannel 0: They were pretty well happy for it to pretty much be a scenario where if you were sick, you could just stop payments from the business and\n\nChannel 1: Okay.\n\nChannel 0: receive a claim.\n\nChannel 1: Alright. Well, yeah. Which oh, yeah. I wasn't sure which way to answer that. Yes.\n\nChannel 0: Yeah. It's\n\nChannel 1: So\n\nChannel 0: a tough\n\nChannel 1: whichever\n\nChannel 0: one. It's almost like they would want you to be like, no. No. Like, we we wouldn't try and go and claim kind of thing, but they were\n\nChannel 1: Okay.\n\nChannel 0: almost leaning the other way saying that, you know, they can they can pay you if you're injured. But if you're still getting an income and you're not losing anything, then they can't pay you.\n\nChannel 1: Okay. Yeah. Yeah. Whichever yeah. 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Tommy explains that income protection can be a scenario where if sick or injured, the customer can stop payments on the business and receive a claim. He also discusses a top-up scenario where if the customer upgrades their drawings from the business, they can essentially pay the insured part of the business and the rest can come out of the business. The customer is instructed to call Maddie if needed and the call ends."},"intents":{"segments":[{"text":"With the the income protection kind of thing, so you know how income protection kind of replaces your your income when you're sick or injured? Okay.","start_word":30,"end_word":55,"intents":[{"intent":"Inform about income protection","confidence_score":0.02667487}]},{"text":"But if you're still getting an income and you're not losing anything, then they can't pay you. Okay. Yeah. Yeah.","start_word":188,"end_word":207,"intents":[{"intent":"Confirm business status","confidence_score":0.03750406}]},{"text":"One thing to just sort of update is that let's say you guys change your your wages down the line. Mhmm.","start_word":220,"end_word":240,"intents":[{"intent":"Change wages","confidence_score":0.057092965}]},{"text":"One thing to just sort of update is that let's say you guys change your your wages down the line. Mhmm. If you upped your drawings from the business and you were injured, what you could essentially do is they'd pay you that part amount that you're insured for, and then the rest can still come out of the business. Okay. Yeah.","start_word":220,"end_word":281,"intents":[{"intent":"Update insurance coverage","confidence_score":0.10588501}]}]},"sentiments":{"segments":[{"text":"Linda, good afternoon. It's Tommy here. How are you doing? Hi, Sally. How are things? Yeah.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.18753167986869812},{"text":"Good.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.4243331253528595},{"text":"No, mate.","start_word":17,"end_word":18,"sentiment":"neutral","sentiment_score":0.3102249801158905},{"text":"Thank you so much for calling. I really appreciate it.","start_word":19,"end_word":28,"sentiment":"positive","sentiment_score":0.7060768008232117},{"text":"Yep. With the the income protection kind of thing, so you know how income protection kind of replaces your your income when you're sick or injured? Okay. Yeah. Yeah. What they're basically saying is that if you keep getting income out of the business, well, then you there's no loss of income to claim on kind of thing. Okay. They were pretty well happy for it to pretty much be a scenario where if you were sick, you could just stop payments from the business and Okay. receive a claim. Alright. Well, yeah. Which oh, yeah. I wasn't sure which way to answer that. Yes. Yeah. It's So a tough whichever one. It's almost like they would want you to be like, no. No. Like, we we wouldn't try and go and claim kind of thing, but they were Okay. almost leaning the other way saying that, you know, they can they can pay you if you're injured.","start_word":29,"end_word":186,"sentiment":"neutral","sentiment_score":0.004606054630130529},{"text":"But if you're still getting an income and you're not losing anything, then they can't pay you.","start_word":187,"end_word":203,"sentiment":"negative","sentiment_score":-0.38336318731307983},{"text":"Okay. Yeah. Yeah. Whichever yeah. Whatever way is best you think. Just Yeah. yeah. Cool. Alright. One thing to just sort of update is that let's say you guys change your your wages down the line. Mhmm. If you upped your drawings from the business and you were injured, what you could essentially do is they'd pay you that part amount that you're insured for, and then the rest can still come out of the business. Okay. Yeah. I So get it's you. a bit of Yeah. a top up scenario, if that makes sense. Alright.","start_word":204,"end_word":299,"sentiment":"neutral","sentiment_score":-0.004155769478529692},{"text":"Perfect. Cool.","start_word":300,"end_word":301,"sentiment":"positive","sentiment_score":0.4156032204627991},{"text":"Okay. Alright. That should be pretty much it. We'll get admitted they didn't have any issues and Yeah.","start_word":302,"end_word":319,"sentiment":"neutral","sentiment_score":0.2225574404001236},{"text":"it should go through pretty easily. Perfect.","start_word":320,"end_word":326,"sentiment":"positive","sentiment_score":0.4066790938377381},{"text":"Alright.","start_word":327,"end_word":327,"sentiment":"neutral","sentiment_score":0.24173074960708615},{"text":"Thanks, honey.","start_word":328,"end_word":329,"sentiment":"positive","sentiment_score":0.38441067934036255},{"text":"Do I do I need to go back to Maddie, or I just have a quick call to make? Awesome. No. You are totally fine. I'll let Maddie It know, says and you're yeah.","start_word":330,"end_word":363,"sentiment":"neutral","sentiment_score":0.1697276085615158},{"text":"good to go.","start_word":364,"end_word":366,"sentiment":"positive","sentiment_score":0.37554287910461426},{"text":"Alright.","start_word":367,"end_word":367,"sentiment":"neutral","sentiment_score":0.3074309825897217},{"text":"Perfect. Thanks, honey. Thanks, Bye Baylinda. bye.","start_word":368,"end_word":374,"sentiment":"positive","sentiment_score":0.5701327068465096},{"text":"Bye bye.","start_word":375,"end_word":376,"sentiment":"neutral","sentiment_score":0.29300904273986816}],"average":{"sentiment":"neutral","sentiment_score":0.07593076816503552}}}}