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And if I could just get you confirmed security for me, full name, date of birth, and address. Perfect. Thank you. I just sent the email off to you. I spoke to CareSoup earlier today with regards to to her account. And, essentially speaking, we would be withdrawing it's it's just shy of 200,000. So account account account balance sits at 449,000, but the life insurance policy hasn't been paid into the account yet, which when it is paid in, because the claim's sitting with MetLife at the moment, the insurer, that would increase the balance to $4.91. So if we if we withdraw a $191,642.50, if we're gonna be really specific, that'll leave a balance of 300,000 after the life insurance policy is paid out. The life insurance policy is still being assessed under the claim. I don't see it it's claimed separately. Yeah. Yeah. Yeah. Because the the life insurance policy sits with the insurer, which is MetLife, which is where the income protection policy sits as well. CareSoup have CareSoup have basically approved the, like, the superannuation amount to be withdrawn. That will pay into CareSuper anyway when the money goes in, but that'll leave the account with 300,000. So what we're wanting to achieve is achievable. It's just I wanted to make sure I explained it. I tried to keep it really, really just simple in the email. I just wanted to make sure that I could, yeah, sort of explain that. Essentially speaking, I spoke to CareSoup and to her able to respond or realistically, you can respond from to her email with the instructions that you wanna withdraw the $191,642.50. You could you can route it. You can just make it a 191,000 or a 190,000 if you want to. And Care Super will honor that instruction, and and they'll they'll pay pay pay the funds. Outside of that, can I ask which hospital is Duhart Inn? Hi. The reason I asked is because of, I guess, where she's at and where like, we've we've been in and out of hospital a little bit. There are, like, a couple of documents that we could get signed to start future plan and start, you know, getting those that those those pension accounts and stuff like that set up. I spoke to sorry. To to start sort of getting everything set up for, like, the ongoing pension for you and stuff like that. Would you like, I'm I'm willing and to, I guess, cross a personal barrier. My sister is currently in the hospital with a newborn. Her newborn's in the hospital, so I'm dropping her off to the hospital tomorrow morning. So I'm actually gonna be at GCOF tomorrow. Visit to just get while to her feeling okay? I I can be flexible. I'll be I can be at the hospital anywhere up to about 11:00. You don't you don't have to be. No. Not at all. Because it's it's only it's only two no. It's only through her signature that I'm it's only through her signature that I'm gonna need on because it it's her account. So it's only her signature that I'm gonna need. It was just me extending the courtesy to yourself. Yeah. That's fine. Yeah. Yeah. Do you do you just wanna do you wanna even just leave it to tomorrow, give her a call tomorrow morning and see how she feels, and then you can just like, the office sorry. The office is open from 08:00 in the morning 08:30. Sorry. The the phone lines are open. If you just wanna call the office and they can transfer you through to me, and if she like, irrespective of whether she wants to talk to me or she doesn't like, wants to see me or she doesn't, and worst case scenario, the office is really close to the, like, the the the hospital. I'm happy to just make the trip out sometime next week as well. Like, it it it's perfectly fine. Yes. No. No. I'm calling from the office line. I'm calling from the office line. Yeah. Yeah. So if you call back through the office, the team will transfer you through. I'm I am not in any meetings for the evening, so I am free. There's probably a home somewhat. Yes. No. I have a home to go to, but no. I'm you you can you can 100% just yeah. Call through, and they'll they'll pop you through to me. Oh, hey. That's what we do. We gotta work hard for our clients. Yeah. Yes. No. Okay. Perfect. While you're on the phone, do you wanna see if she's able to reply to CareSuper with that figure to see if she's, like, if she's feeling up to it? Because if not, I can always help her out tomorrow or next week when I see you. Okay. Cool. I'll speak to you in a bit. Sorry. They're not they're not the fastest. No. But I have I have a document that can kind of expediate it a little bit, and that's one of the documents I wanna take the two hour to get signed. And it just gives me a little bit more authority to kick them into gear because I'm I'm not an authorized adviser on that account. I'm very limited in being able to provide instructions. I'm only able to get information, whereas the document that I have allows me to actually give instructions, not full account authority, but just a little bit more push. So that's one of the documents I wanna take to just kind of get things moving. Yeah. Even if she changes her mind tomorrow, that's definitely fine. As I said, I'm I'm going to the hospital to drop my sister off, so it's not an inconvenience at all. That's okay. Speak soon. Bye, Robert. 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Robert. Larissa, Oakview Financial. How are you going? That's good. Just a really quick one.\n\nAnd before I jump into it, I do need to let you know our call is recorded. And if I could just get you confirmed security for me, full name, date of birth, and address. Perfect. Thank you. I just sent the email off to you.\n\nI spoke to CareSoup earlier today with regards to to her account. And, essentially speaking, we would be withdrawing it's it's just shy of 200,000. So account account account balance sits at 449,000, but the life insurance policy hasn't been paid into the account yet, which when it is paid in, because the claim's sitting with MetLife at the moment, the insurer, that would increase the balance to $4.91. So if we if we withdraw a $191,642.50, if we're gonna be really specific, that'll leave a balance of 300,000 after the life insurance policy is paid out. The life insurance policy is still being assessed under the claim.\n\nI don't see it it's claimed separately. Yeah. Yeah. Yeah. Because the the life insurance policy sits with the insurer, which is MetLife, which is where the income protection policy sits as well.\n\nCareSoup have CareSoup have basically approved the, like, the superannuation amount to be withdrawn. That will pay into CareSuper anyway when the money goes in, but that'll leave the account with 300,000. So what we're wanting to achieve is achievable. It's just I wanted to make sure I explained it. I tried to keep it really, really just simple in the email.\n\nI just wanted to make sure that I could, yeah, sort of explain that. Essentially speaking, I spoke to CareSoup and to her able to respond or realistically, you can respond from to her email with the instructions that you wanna withdraw the $191,642.50. You could you can route it. You can just make it a 191,000 or a 190,000 if you want to. And Care Super will honor that instruction, and and they'll they'll pay pay pay the funds.\n\nOutside of that, can I ask which hospital is Duhart Inn? Hi. The reason I asked is because of, I guess, where she's at and where like, we've we've been in and out of hospital a little bit. There are, like, a couple of documents that we could get signed to start future plan and start, you know, getting those that those those pension accounts and stuff like that set up. I spoke to sorry.\n\nTo to start sort of getting everything set up for, like, the ongoing pension for you and stuff like that. Would you like, I'm I'm willing and to, I guess, cross a personal barrier. My sister is currently in the hospital with a newborn. Her newborn's in the hospital, so I'm dropping her off to the hospital tomorrow morning. So I'm actually gonna be at GCOF tomorrow.\n\nVisit to just get while to her feeling okay? I I can be flexible. I'll be I can be at the hospital anywhere up to about 11:00. You don't you don't have to be. No.\n\nNot at all. Because it's it's only it's only two no. It's only through her signature that I'm it's only through her signature that I'm gonna need on because it it's her account. So it's only her signature that I'm gonna need. It was just me extending the courtesy to yourself.\n\nYeah. That's fine. Yeah. Yeah. Do you do you just wanna do you wanna even just leave it to tomorrow, give her a call tomorrow morning and see how she feels, and then you can just like, the office sorry.\n\nThe office is open from 08:00 in the morning 08:30. Sorry. The the phone lines are open. If you just wanna call the office and they can transfer you through to me, and if she like, irrespective of whether she wants to talk to me or she doesn't like, wants to see me or she doesn't, and worst case scenario, the office is really close to the, like, the the the hospital. I'm happy to just make the trip out sometime next week as well.\n\nLike, it it it's perfectly fine. Yes. No. No. I'm calling from the office line.\n\nI'm calling from the office line. Yeah. Yeah. So if you call back through the office, the team will transfer you through. I'm I am not in any meetings for the evening, so I am free.\n\nThere's probably a home somewhat. Yes. No. I have a home to go to, but no. I'm you you can you can 100% just yeah.\n\nCall through, and they'll they'll pop you through to me. Oh, hey. That's what we do. We gotta work hard for our clients. Yeah.\n\nYes. No. Okay. Perfect. While you're on the phone, do you wanna see if she's able to reply to CareSuper with that figure to see if she's, like, if she's feeling up to it?\n\nBecause if not, I can always help her out tomorrow or next week when I see you. Okay. Cool. I'll speak to you in a bit. Sorry.\n\nThey're not they're not the fastest. No. But I have I have a document that can kind of expediate it a little bit, and that's one of the documents I wanna take the two hour to get signed. And it just gives me a little bit more authority to kick them into gear because I'm I'm not an authorized adviser on that account. I'm very limited in being able to provide instructions.\n\nI'm only able to get information, whereas the document that I have allows me to actually give instructions, not full account authority, but just a little bit more push. So that's one of the documents I wanna take to just kind of get things moving. Yeah. Even if she changes her mind tomorrow, that's definitely fine. As I said, I'm I'm going to the hospital to drop my sister off, so it's not an inconvenience at all.\n\nThat's okay. Speak soon. Bye, Robert. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Robert.","start":5.3599997,"end":6.0,"sentiment":"neutral","sentiment_score":0.07570846006274223},{"text":"Larissa, Oakview Financial.","start":6.0,"end":7.2,"sentiment":"neutral","sentiment_score":0.1691285247604052},{"text":"How are you going?","start":7.2,"end":7.94,"sentiment":"neutral","sentiment_score":0.2764436602592468},{"text":"That's good.","start":10.8,"end":11.7,"sentiment":"positive","sentiment_score":0.7380889356136322},{"text":"Just a really quick one.","start":12.16,"end":13.04,"sentiment":"positive","sentiment_score":0.42302019000053404}],"sentiment":"positive","sentiment_score":0.3347409972921014,"num_words":16,"start":5.3599997,"end":13.04},{"sentences":[{"text":"And before I jump into it, I do need to let you know our call is recorded.","start":13.04,"end":15.62,"sentiment":"neutral","sentiment_score":0.05969055062707733},{"text":"And if I could just get you confirmed security for me, full name, date of birth, and address.","start":17.005001,"end":21.025002,"sentiment":"neutral","sentiment_score":0.09515579127603108},{"text":"Perfect.","start":32.54,"end":33.02,"sentiment":"positive","sentiment_score":0.5776625275611877},{"text":"Thank you.","start":33.02,"end":33.76,"sentiment":"positive","sentiment_score":0.6061172783374786},{"text":"I just sent the email off to you.","start":34.7,"end":36.88,"sentiment":"neutral","sentiment_score":0.1849937830120325}],"sentiment":"neutral","sentiment_score":0.13037806417307127,"num_words":46,"start":13.04,"end":36.88},{"sentences":[{"text":"I spoke to CareSoup earlier today with regards to to her account.","start":37.66,"end":43.635,"sentiment":"neutral","sentiment_score":0.017992977208147447},{"text":"And, essentially speaking, we would be withdrawing it's it's just shy of 200,000.","start":45.054996,"end":54.195,"sentiment":"neutral","sentiment_score":-0.03788572922348976},{"text":"So account account account balance sits at 449,000, but the life insurance policy hasn't been paid into the account yet, which when it is paid in, because the claim's sitting with MetLife at the moment, the insurer, that would increase the balance to $4.91.","start":55.35,"end":78.105,"sentiment":"neutral","sentiment_score":-0.06919764907268638},{"text":"So if we if we withdraw a $191,642.50, if we're gonna be really specific, that'll leave a balance of 300,000 after the life insurance policy is paid out.","start":79.205,"end":91.86,"sentiment":"neutral","sentiment_score":-0.04362147763250895},{"text":"The life insurance policy is still being assessed under the claim.","start":92.245,"end":95.865,"sentiment":"neutral","sentiment_score":-0.10654817386107011}],"sentiment":"neutral","sentiment_score":-0.0529141351739613,"num_words":108,"start":37.66,"end":95.865},{"sentences":[{"text":"I don't see it it's claimed separately.","start":96.725,"end":101.465,"sentiment":"neutral","sentiment_score":-0.048952476786715646},{"text":"Yeah.","start":102.405,"end":102.905,"sentiment":"neutral","sentiment_score":-0.02798890694975853},{"text":"Yeah.","start":104.560005,"end":104.880005,"sentiment":"neutral","sentiment_score":-0.006140712648630142},{"text":"Yeah.","start":104.880005,"end":105.12,"sentiment":"neutral","sentiment_score":-0.011215753853321075},{"text":"Because the the life insurance policy sits with the insurer, which is MetLife, which is where the income protection policy sits as well.","start":105.12,"end":110.98,"sentiment":"neutral","sentiment_score":-0.05037765877078409}],"sentiment":"neutral","sentiment_score":-0.04686966250565919,"num_words":33,"start":96.725,"end":110.98},{"sentences":[{"text":"CareSoup have CareSoup have basically approved the, like, the superannuation amount to be withdrawn.","start":113.76,"end":120.815,"sentiment":"neutral","sentiment_score":0.04013349874211209},{"text":"That will pay into CareSuper anyway when the money goes in, but that'll leave the account with 300,000.","start":121.995,"end":128.395,"sentiment":"neutral","sentiment_score":0.2344324787457784},{"text":"So what we're wanting to achieve is achievable.","start":128.395,"end":130.895,"sentiment":"positive","sentiment_score":0.6852399073541164},{"text":"It's just I wanted to make sure I explained it.","start":131.53,"end":133.85,"sentiment":"positive","sentiment_score":0.4328407824039459},{"text":"I tried to keep it really, really just simple in the email.","start":133.85,"end":136.83,"sentiment":"positive","sentiment_score":0.355919989446799}],"sentiment":"neutral","sentiment_score":0.30424226703302515,"num_words":62,"start":113.76,"end":136.83},{"sentences":[{"text":"I just wanted to make sure that I could, yeah, sort of explain that.","start":137.45001,"end":141.87001,"sentiment":"neutral","sentiment_score":0.31946964136191774},{"text":"Essentially speaking, I spoke to CareSoup and to her able to respond or realistically, you can respond from to her email with the instructions that you wanna withdraw the $191,642.50.","start":142.09001,"end":158.335,"sentiment":"neutral","sentiment_score":0.13887768487135568},{"text":"You could you can route it.","start":158.76001,"end":159.64,"sentiment":"neutral","sentiment_score":0.1007234441737334},{"text":"You can just make it a 191,000 or a 190,000 if you want to.","start":159.64,"end":163.18001,"sentiment":"neutral","sentiment_score":0.13206489863140242},{"text":"And Care Super will honor that instruction, and and they'll they'll pay pay pay the funds.","start":164.12001,"end":173.5,"sentiment":"neutral","sentiment_score":0.31473559979349375}],"sentiment":"neutral","sentiment_score":0.20159905459731817,"num_words":80,"start":137.45001,"end":173.5},{"sentences":[{"text":"Outside of that, can I ask which hospital is Duhart Inn?","start":175.295,"end":181.395,"sentiment":"neutral","sentiment_score":0.026201592250303787},{"text":"Hi.","start":186.175,"end":186.675,"sentiment":"neutral","sentiment_score":0.05936824530363083},{"text":"The reason I asked is because of, I guess, where she's at and where like, we've we've been in and out of hospital a little bit.","start":187.81,"end":197.10999,"sentiment":"neutral","sentiment_score":0.013364024200619986},{"text":"There are, like, a couple of documents that we could get signed to start future plan and start, you know, getting those that those those pension accounts and stuff like that set up.","start":198.29,"end":209.095,"sentiment":"neutral","sentiment_score":0.039680334880496514},{"text":"I spoke to sorry.","start":209.635,"end":214.14,"sentiment":"neutral","sentiment_score":-0.0803384892642498}],"sentiment":"neutral","sentiment_score":0.02244196644363304,"num_words":75,"start":175.295,"end":214.14},{"sentences":[{"text":"To to start sort of getting everything set up for, like, the ongoing pension for you and stuff like that.","start":214.14,"end":221.59999,"sentiment":"neutral","sentiment_score":0.011650491878390313},{"text":"Would you like, I'm I'm willing and to, I guess, cross a personal barrier.","start":223.81999,"end":228.7,"sentiment":"neutral","sentiment_score":-0.038583659300846715},{"text":"My sister is currently in the hospital with a newborn.","start":228.7,"end":231.995,"sentiment":"neutral","sentiment_score":-0.05808626413345337},{"text":"Her newborn's in the hospital, so I'm dropping her off to the hospital tomorrow morning.","start":233.095,"end":237.115,"sentiment":"neutral","sentiment_score":0.014719980458418528},{"text":"So I'm actually gonna be at GCOF tomorrow.","start":237.815,"end":240.475,"sentiment":"neutral","sentiment_score":0.12375265639275312}],"sentiment":"neutral","sentiment_score":0.0048178645379062905,"num_words":67,"start":214.14,"end":240.475},{"sentences":[{"text":"Visit to just get while to her feeling okay?","start":241.14,"end":254.52,"sentiment":"neutral","sentiment_score":0.11998246610164642},{"text":"I I can be flexible.","start":278.41,"end":280.83,"sentiment":"neutral","sentiment_score":0.03158318847417831},{"text":"I'll be I can be at the hospital anywhere up to about 11:00.","start":280.88998,"end":284.51,"sentiment":"neutral","sentiment_score":0.03156401962041855},{"text":"You don't you don't have to be.","start":294.01498,"end":295.13498,"sentiment":"neutral","sentiment_score":-0.02752743661403656},{"text":"No.","start":295.13498,"end":295.375,"sentiment":"neutral","sentiment_score":-0.06535476446151733}],"sentiment":"neutral","sentiment_score":0.03971553061689649,"num_words":35,"start":241.14,"end":295.375},{"sentences":[{"text":"Not at all.","start":295.375,"end":296.275,"sentiment":"neutral","sentiment_score":-0.05623406916856766},{"text":"Because it's it's only it's only two no.","start":298.41498,"end":301.49002,"sentiment":"neutral","sentiment_score":-0.029089485993608832},{"text":"It's only through her signature that I'm it's only through her signature that I'm gonna need on because it it's her account.","start":301.49002,"end":307.11002,"sentiment":"neutral","sentiment_score":-0.04594085907394236},{"text":"So it's only her signature that I'm gonna need.","start":307.33002,"end":309.17,"sentiment":"neutral","sentiment_score":0.008480886825256877},{"text":"It was just me extending the courtesy to yourself.","start":309.17,"end":312.31,"sentiment":"neutral","sentiment_score":0.08140930533409119}],"sentiment":"neutral","sentiment_score":-0.011825593444062215,"num_words":51,"start":295.375,"end":312.31},{"sentences":[{"text":"Yeah.","start":323.835,"end":324.07498,"sentiment":"neutral","sentiment_score":0.1428561955690384},{"text":"That's fine.","start":324.07498,"end":324.895,"sentiment":"neutral","sentiment_score":0.15488561242818832},{"text":"Yeah.","start":332.29,"end":332.79,"sentiment":"neutral","sentiment_score":-0.08026821166276932},{"text":"Yeah.","start":353.39,"end":353.89,"sentiment":"neutral","sentiment_score":-0.08724316954612732},{"text":"Do you do you just wanna do you wanna even just leave it to tomorrow, give her a call tomorrow morning and see how she feels, and then you can just like, the office sorry.","start":357.87,"end":368.245,"sentiment":"neutral","sentiment_score":0.060131684158529555}],"sentiment":"neutral","sentiment_score":0.05974312461912632,"num_words":40,"start":323.835,"end":368.245},{"sentences":[{"text":"The office is open from 08:00 in the morning 08:30.","start":368.245,"end":372.32498,"sentiment":"neutral","sentiment_score":0.008847013395279647},{"text":"Sorry.","start":372.32498,"end":372.72498,"sentiment":"neutral","sentiment_score":-0.04644135385751724},{"text":"The the phone lines are open.","start":372.72498,"end":373.845,"sentiment":"neutral","sentiment_score":-0.05173755902796984},{"text":"If you just wanna call the office and they can transfer you through to me, and if she like, irrespective of whether she wants to talk to me or she doesn't like, wants to see me or she doesn't, and worst case scenario, the office is really close to the, like, the the the hospital.","start":373.845,"end":389.69,"sentiment":"neutral","sentiment_score":-0.11309834220869974},{"text":"I'm happy to just make the trip out sometime next week as well.","start":389.83,"end":393.21,"sentiment":"positive","sentiment_score":0.6242554279474112}],"sentiment":"neutral","sentiment_score":0.019135472561944932,"num_words":85,"start":368.245,"end":393.21},{"sentences":[{"text":"Like, it it it's perfectly fine.","start":394.22998,"end":396.27502,"sentiment":"positive","sentiment_score":0.3499058509866397},{"text":"Yes.","start":403.77502,"end":404.27502,"sentiment":"neutral","sentiment_score":0.033846184611320496},{"text":"No.","start":409.61,"end":409.85,"sentiment":"neutral","sentiment_score":-0.14998215436935425},{"text":"No.","start":409.85,"end":410.01,"sentiment":"neutral","sentiment_score":-0.2362719923257828},{"text":"I'm calling from the office line.","start":410.01,"end":411.53,"sentiment":"neutral","sentiment_score":-0.1907013083497683}],"sentiment":"neutral","sentiment_score":0.040187952915827434,"num_words":15,"start":394.22998,"end":411.53},{"sentences":[{"text":"I'm calling from the office line.","start":411.53,"end":413.15,"sentiment":"neutral","sentiment_score":-0.11495103438695271},{"text":"Yeah.","start":414.25,"end":414.49,"sentiment":"neutral","sentiment_score":0.052289798855781555},{"text":"Yeah.","start":414.49,"end":414.72998,"sentiment":"neutral","sentiment_score":0.06281938403844833},{"text":"So if you call back through the office, the team will transfer you through.","start":414.72998,"end":418.16998,"sentiment":"neutral","sentiment_score":0.03660639002919197},{"text":"I'm I am not in any meetings for the evening, so I am free.","start":418.16998,"end":422.03,"sentiment":"neutral","sentiment_score":-0.09168986816491399}],"sentiment":"neutral","sentiment_score":-0.03738238103687763,"num_words":36,"start":411.53,"end":422.03},{"sentences":[{"text":"There's probably a home somewhat.","start":427.33502,"end":428.61502,"sentiment":"neutral","sentiment_score":-0.08075003772974014},{"text":"Yes.","start":428.61502,"end":428.93503,"sentiment":"neutral","sentiment_score":0.0022272206842899323},{"text":"No.","start":428.93503,"end":429.095,"sentiment":"neutral","sentiment_score":-0.12311695516109468},{"text":"I have a home to go to, but no.","start":429.095,"end":430.61502,"sentiment":"neutral","sentiment_score":-0.09244585244192018},{"text":"I'm you you can you can 100% just yeah.","start":430.61502,"end":433.755,"sentiment":"neutral","sentiment_score":0.0161304229663478}],"sentiment":"neutral","sentiment_score":-0.04845915153622627,"num_words":25,"start":427.33502,"end":433.755},{"sentences":[{"text":"Call through, and they'll they'll pop you through to me.","start":434.135,"end":436.39502,"sentiment":"neutral","sentiment_score":-0.1187674954533577},{"text":"Oh, hey.","start":439.23,"end":439.79,"sentiment":"neutral","sentiment_score":0.022491026669740677},{"text":"That's what we do.","start":439.79,"end":440.51,"sentiment":"neutral","sentiment_score":0.06659619696438313},{"text":"We gotta work hard for our clients.","start":440.51,"end":442.05002,"sentiment":"neutral","sentiment_score":0.11312900057860784},{"text":"Yeah.","start":446.43,"end":446.93,"sentiment":"neutral","sentiment_score":0.058238059282302856}],"sentiment":"neutral","sentiment_score":-0.001090293750166893,"num_words":24,"start":434.135,"end":446.93},{"sentences":[{"text":"Yes.","start":454.185,"end":454.685,"sentiment":"neutral","sentiment_score":0.04153330996632576},{"text":"No.","start":464.745,"end":465.15,"sentiment":"neutral","sentiment_score":-0.10478311777114868},{"text":"Okay.","start":475.31,"end":475.81,"sentiment":"neutral","sentiment_score":0.02281307429075241},{"text":"Perfect.","start":478.43,"end":478.93,"sentiment":"positive","sentiment_score":0.5367330312728882},{"text":"While you're on the phone, do you wanna see if she's able to reply to CareSuper with that figure to see if she's, like, if she's feeling up to it?","start":479.375,"end":490.815,"sentiment":"neutral","sentiment_score":0.07502933206657568}],"sentiment":"neutral","sentiment_score":0.08079930175753201,"num_words":34,"start":454.185,"end":490.815},{"sentences":[{"text":"Because if not, I can always help her out tomorrow or next week when I see you.","start":490.815,"end":495.69,"sentiment":"neutral","sentiment_score":0.1383431065170204},{"text":"Okay.","start":496.31,"end":496.81,"sentiment":"neutral","sentiment_score":0.15103843808174133},{"text":"Cool.","start":497.35,"end":497.67,"sentiment":"neutral","sentiment_score":0.1296398639678955},{"text":"I'll speak to you in a bit.","start":497.67,"end":498.88998,"sentiment":"neutral","sentiment_score":0.03501369431614876},{"text":"Sorry.","start":500.07,"end":500.57,"sentiment":"neutral","sentiment_score":-0.016418395563960075}],"sentiment":"neutral","sentiment_score":0.10596994731437277,"num_words":27,"start":490.815,"end":500.57},{"sentences":[{"text":"They're not they're not the fastest.","start":504.71,"end":506.57,"sentiment":"neutral","sentiment_score":-0.1593941648801168},{"text":"No.","start":506.95,"end":507.45,"sentiment":"neutral","sentiment_score":-0.0649532824754715},{"text":"But I have I have a document that can kind of expediate it a little bit, and that's one of the documents I wanna take the two hour to get signed.","start":508.15,"end":516.755,"sentiment":"neutral","sentiment_score":0.013306776362080728},{"text":"And it just gives me a little bit more authority to kick them into gear because I'm I'm not an authorized adviser on that account.","start":518.175,"end":526.42004,"sentiment":"neutral","sentiment_score":-0.05942891180515289},{"text":"I'm very limited in being able to provide instructions.","start":526.42004,"end":529.56,"sentiment":"neutral","sentiment_score":-0.1481568134493298}],"sentiment":"neutral","sentiment_score":-0.04761031000978417,"num_words":72,"start":504.71,"end":529.56},{"sentences":[{"text":"I'm only able to get information, whereas the document that I have allows me to actually give instructions, not full account authority, but just a little bit more push.","start":529.78,"end":540.195,"sentiment":"neutral","sentiment_score":-0.04433915995318314},{"text":"So that's one of the documents I wanna take to just kind of get things moving.","start":541.295,"end":545.235,"sentiment":"neutral","sentiment_score":0.13131637615151703},{"text":"Yeah.","start":555.72,"end":555.95996,"sentiment":"neutral","sentiment_score":0.11904097348451614},{"text":"Even if she changes her mind tomorrow, that's definitely fine.","start":555.95996,"end":558.76,"sentiment":"neutral","sentiment_score":0.1673673041164875},{"text":"As I said, I'm I'm going to the hospital to drop my sister off, so it's not an inconvenience at all.","start":558.76,"end":563.58,"sentiment":"neutral","sentiment_score":0.026643540444118635}],"sentiment":"neutral","sentiment_score":0.04113577589295901,"num_words":77,"start":529.78,"end":563.58},{"sentences":[{"text":"That's okay.","start":567.7649,"end":568.24493,"sentiment":"positive","sentiment_score":0.4225611686706543},{"text":"Speak soon.","start":568.24493,"end":568.7249,"sentiment":"neutral","sentiment_score":0.18789014220237732},{"text":"Bye, Robert.","start":568.7249,"end":569.4649,"sentiment":"neutral","sentiment_score":0.2634202167391777},{"text":"Bye.","start":570.3249,"end":570.8249,"sentiment":"neutral","sentiment_score":-0.13641230762004852}],"sentiment":"neutral","sentiment_score":0.2301901068006243,"num_words":7,"start":567.7649,"end":570.8249}]}}]},{"alternatives":[{"transcript":"Hello? Hi. I'm back. Hi, Larissa. Good. Thanks. Full name is Robert Peter McKenna. Date of birth is 07/01/1947 And 4 Slash 100 Cock Blue Street East, Southport. Mhmm. Right. Yep. Right. Okay. Uh-huh. Yep. Uh-huh. Right. Okay. Yeah. So that's done separate. The life assurance, it's claimed separately. Right. Okay. Oops. Alright. Yeah. Yeah. Okay. Yep. Yep. Yeah. No. That's thanks for that. Yep. Mhmm. Right. Yeah. Yeah. Okay. Yep. She's in the Gold Gold Coast University. To get to to get sorry. You've lost me there. To get what? Sorry. Oh, okay. Yep. Yep. Yeah. I guess she's she's not really all that well, quite honestly, at the moment. She's she's on oxygen because she she had trouble breathing. I'm not so what what time are you you're you're going to visit your sister in the in the morning, you said? Mhmm. Right. Yeah. Do I have to be there? Do I mean, do you need two signatures? Sorry? Yeah. Right. Yeah. Well, thanks for that. Look. I'll give her a ring and see if if she is up for that. Otherwise, we might have to delay getting signatures until, you know, till she comes home or it's possible she she might get discharged tomorrow, but she's like, she got fluctuating temperatures as well. So they they they probably they probably won't want to risk sending her home again while she's in this situation. Yeah. Yeah. Yep. Okay. Alright. Yeah. Well, I'll I can ring out I can ring out now. And is there a number I can call you back on now? Or, like, what so you're you're on you're on your own mobile at the moment, are you? Hello? You're still in the office. Right. Oh, okay. Okay. Right. Don't you don't you have a home to go to? You're working too hard. Work working too hard, Larissa. Okay. Well, look. I'll I'll give her give her a ring now, and I'll ring you back with the see what she wants to do, whether whether it would be okay for you to go and drop in on her in the morning any like, anytime because she wouldn't be she'll be on the ward for sure. I don't think she's getting any other tests outside of the ward. Like, she had a she had a she had a a chest X-ray today while I was in there, but I don't think, yeah, I don't think she'll be going anywhere tomorrow. So so I'll ring you back, Larissa, is the answer? Okay. Yep. Okay. Yep. Yep. Okay. Terrific. So how long is the how long is the MetLife claim? They're they're pretty slow, aren't they? MetLife. Right. Yep. Okay. Yep. Sure. Okay. Yep. Yep. Yeah. Okay. Yep. Right. Okay. Well, look, I'll ring her now, and I'll I'll ring you back and see see how she's feeling about you coming in tomorrow. Okay. Yeah. Okay. Yeah. Thanks, Larissa. Okay. I'll I'll get back to you. Thank you. Cheers. 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Hi. I'm back. Hi, Larissa. Good.\n\nThanks. Full name is Robert Peter McKenna. Date of birth is 07/01/1947 And 4 Slash 100 Cock Blue Street East, Southport. Mhmm. Right.\n\nYep. Right. Okay. Uh-huh. Yep.\n\nUh-huh. Right. Okay. Yeah. So that's done separate.\n\nThe life assurance, it's claimed separately. Right. Okay. Oops. Alright.\n\nYeah. Yeah. Okay. Yep. Yep.\n\nYeah. No. That's thanks for that. Yep. Mhmm.\n\nRight. Yeah. Yeah. Okay. Yep.\n\nShe's in the Gold Gold Coast University. To get to to get sorry. You've lost me there. To get what? Sorry.\n\nOh, okay. Yep. Yep. Yeah. I guess she's she's not really all that well, quite honestly, at the moment.\n\nShe's she's on oxygen because she she had trouble breathing. I'm not so what what time are you you're you're going to visit your sister in the in the morning, you said? Mhmm. Right. Yeah.\n\nDo I have to be there? Do I mean, do you need two signatures? Sorry? Yeah. Right.\n\nYeah. Well, thanks for that. Look. I'll give her a ring and see if if she is up for that. Otherwise, we might have to delay getting signatures until, you know, till she comes home or it's possible she she might get discharged tomorrow, but she's like, she got fluctuating temperatures as well.\n\nSo they they they probably they probably won't want to risk sending her home again while she's in this situation. Yeah. Yeah. Yep. Okay.\n\nAlright. Yeah. Well, I'll I can ring out I can ring out now. And is there a number I can call you back on now? Or, like, what so you're you're on you're on your own mobile at the moment, are you?\n\nHello? You're still in the office. Right. Oh, okay. Okay.\n\nRight. Don't you don't you have a home to go to? You're working too hard. Work working too hard, Larissa. Okay.\n\nWell, look. I'll I'll give her give her a ring now, and I'll ring you back with the see what she wants to do, whether whether it would be okay for you to go and drop in on her in the morning any like, anytime because she wouldn't be she'll be on the ward for sure. I don't think she's getting any other tests outside of the ward. Like, she had a she had a she had a a chest X-ray today while I was in there, but I don't think, yeah, I don't think she'll be going anywhere tomorrow. So so I'll ring you back, Larissa, is the answer?\n\nOkay. Yep. Okay. Yep. Yep.\n\nOkay. Terrific. So how long is the how long is the MetLife claim? They're they're pretty slow, aren't they? MetLife.\n\nRight. Yep. Okay. Yep. Sure.\n\nOkay. Yep. Yep. Yeah. Okay.\n\nYep. Right. Okay. Well, look, I'll ring her now, and I'll I'll ring you back and see see how she's feeling about you coming in tomorrow. Okay.\n\nYeah. Okay. Yeah. Thanks, Larissa. Okay.\n\nI'll I'll get back to you. Thank you. Cheers. 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separately.","start":97.875,"end":103.415,"sentiment":"neutral","sentiment_score":-0.04026030438641707},{"text":"Right.","start":103.475,"end":103.795,"sentiment":"neutral","sentiment_score":-0.004973875358700752},{"text":"Okay.","start":103.795,"end":104.295,"sentiment":"neutral","sentiment_score":-0.005559113807976246},{"text":"Oops.","start":105.395004,"end":105.895004,"sentiment":"neutral","sentiment_score":-0.05454612895846367},{"text":"Alright.","start":111.49,"end":111.81,"sentiment":"neutral","sentiment_score":0.02105928026139736}],"sentiment":"neutral","sentiment_score":-0.028558166418224572,"num_words":10,"start":97.875,"end":111.81},{"sentences":[{"text":"Yeah.","start":111.81,"end":112.05,"sentiment":"neutral","sentiment_score":0.016810428351163864},{"text":"Yeah.","start":112.05,"end":112.37,"sentiment":"neutral","sentiment_score":0.01935551315546036},{"text":"Okay.","start":112.37,"end":112.87,"sentiment":"neutral","sentiment_score":0.030406035482883453},{"text":"Yep.","start":113.73,"end":114.23,"sentiment":"neutral","sentiment_score":0.02896793745458126},{"text":"Yep.","start":126.275,"end":126.775,"sentiment":"neutral","sentiment_score":0.19901125133037567}],"sentiment":"neutral","sentiment_score":0.058910233154892924,"num_words":5,"start":111.81,"end":126.775},{"sentences":[{"text":"Yeah.","start":136.27501,"end":136.77501,"sentiment":"neutral","sentiment_score":0.15201276540756226},{"text":"No.","start":136.91501,"end":137.075,"sentiment":"neutral","sentiment_score":0.17708364129066467},{"text":"That's thanks for that.","start":137.075,"end":138.455,"sentiment":"positive","sentiment_score":0.5020497739315033},{"text":"Yep.","start":142.43,"end":142.93,"sentiment":"neutral","sentiment_score":0.13395807147026062},{"text":"Mhmm.","start":145.15,"end":145.65,"sentiment":"neutral","sentiment_score":0.1054900884628296}],"sentiment":"neutral","sentiment_score":0.3220929577946663,"num_words":8,"start":136.27501,"end":145.65},{"sentences":[{"text":"Right.","start":152.67,"end":153.165,"sentiment":"neutral","sentiment_score":0.11466234922409058},{"text":"Yeah.","start":159.08499,"end":159.58499,"sentiment":"neutral","sentiment_score":0.11261863261461258},{"text":"Yeah.","start":163.245,"end":163.745,"sentiment":"neutral","sentiment_score":0.20938390493392944},{"text":"Okay.","start":167.67,"end":168.17,"sentiment":"positive","sentiment_score":0.3668903112411499},{"text":"Yep.","start":175.03,"end":175.53,"sentiment":"neutral","sentiment_score":0.06986217945814133}],"sentiment":"neutral","sentiment_score":0.17468347549438476,"num_words":5,"start":152.67,"end":175.53},{"sentences":[{"text":"She's in the Gold Gold Coast University.","start":181.795,"end":184.055,"sentiment":"neutral","sentiment_score":0.0445196841444288},{"text":"To get to to get sorry.","start":209.51501,"end":211.035,"sentiment":"neutral","sentiment_score":-0.08845543054242928},{"text":"You've lost me there.","start":211.035,"end":211.835,"sentiment":"neutral","sentiment_score":-0.22021744400262833},{"text":"To get what?","start":211.835,"end":212.475,"sentiment":"neutral","sentiment_score":-0.0578329898416996},{"text":"Sorry.","start":212.475,"end":212.975,"sentiment":"neutral","sentiment_score":-0.12414126098155975}],"sentiment":"neutral","sentiment_score":-0.06655260956003553,"num_words":21,"start":181.795,"end":212.975},{"sentences":[{"text":"Oh, okay.","start":219.115,"end":219.77501,"sentiment":"neutral","sentiment_score":0.018362765200436115},{"text":"Yep.","start":221.9,"end":222.14,"sentiment":"neutral","sentiment_score":0.07304924726486206},{"text":"Yep.","start":222.14,"end":222.64,"sentiment":"neutral","sentiment_score":0.0771661177277565},{"text":"Yeah.","start":255.75,"end":256.25,"sentiment":"neutral","sentiment_score":0.03508272022008896},{"text":"I guess she's she's not really all that well, quite honestly, at the moment.","start":256.31,"end":262.39,"sentiment":"negative","sentiment_score":-0.4266525719846998}],"sentiment":"neutral","sentiment_score":-0.3026901259038009,"num_words":19,"start":219.115,"end":262.39},{"sentences":[{"text":"She's she's on oxygen because she she had trouble breathing.","start":262.39,"end":268.065,"sentiment":"negative","sentiment_score":-0.42629130482673644},{"text":"I'm not so what what time are you you're you're going to visit your sister in the in the morning, you said?","start":270.60498,"end":278.60498,"sentiment":"neutral","sentiment_score":-0.13409933684901756},{"text":"Mhmm.","start":278.60498,"end":279.06,"sentiment":"neutral","sentiment_score":0.0028221835382282734},{"text":"Right.","start":285.22,"end":285.72,"sentiment":"neutral","sentiment_score":0.04144555702805519},{"text":"Yeah.","start":286.66,"end":287.16,"sentiment":"neutral","sentiment_score":0.025316815823316578}],"sentiment":"neutral","sentiment_score":-0.20410039721589004,"num_words":35,"start":262.39,"end":287.16},{"sentences":[{"text":"Do I have to be there?","start":291.22,"end":292.68,"sentiment":"neutral","sentiment_score":-0.004746640877177318},{"text":"Do I mean, do you need two signatures?","start":297.595,"end":299.615,"sentiment":"neutral","sentiment_score":-0.02496966370381415},{"text":"Sorry?","start":300.95502,"end":301.45502,"sentiment":"neutral","sentiment_score":-0.03218097984790802},{"text":"Yeah.","start":306.075,"end":306.575,"sentiment":"neutral","sentiment_score":-0.01860995218157768},{"text":"Right.","start":307.755,"end":308.255,"sentiment":"neutral","sentiment_score":0.031818993389606476}],"sentiment":"neutral","sentiment_score":-0.014541711384320961,"num_words":17,"start":291.22,"end":308.255},{"sentences":[{"text":"Yeah.","start":312.34,"end":312.74002,"sentiment":"neutral","sentiment_score":0.19823293387889865},{"text":"Well, thanks for that.","start":312.74002,"end":313.96002,"sentiment":"positive","sentiment_score":0.563729777932167},{"text":"Look.","start":316.02002,"end":316.26,"sentiment":"positive","sentiment_score":0.412034809589386},{"text":"I'll give her a ring and see if if she is up for that.","start":316.26,"end":322.2,"sentiment":"neutral","sentiment_score":0.3030569297926767},{"text":"Otherwise, we might have to delay getting signatures until, you know, till she comes home or it's possible she she might get discharged tomorrow, but she's like, she got fluctuating temperatures as well.","start":326.74503,"end":344.94,"sentiment":"neutral","sentiment_score":-0.1618715307929299}],"sentiment":"neutral","sentiment_score":0.033324968983542244,"num_words":53,"start":312.34,"end":344.94},{"sentences":[{"text":"So they they they probably they probably won't want to risk sending her home again while she's in this situation.","start":344.94,"end":354.975,"sentiment":"neutral","sentiment_score":-0.30278243198990823},{"text":"Yeah.","start":383.4,"end":383.9,"sentiment":"neutral","sentiment_score":-0.034607984125614166},{"text":"Yeah.","start":384.605,"end":385.105,"sentiment":"neutral","sentiment_score":-0.02501269429922104},{"text":"Yep.","start":391.885,"end":392.125,"sentiment":"neutral","sentiment_score":0.33158618211746216},{"text":"Okay.","start":392.125,"end":392.625,"sentiment":"neutral","sentiment_score":0.3324103355407715}],"sentiment":"neutral","sentiment_score":-0.22713636669019857,"num_words":24,"start":344.94,"end":392.625},{"sentences":[{"text":"Alright.","start":393.405,"end":393.905,"sentiment":"neutral","sentiment_score":0.27830058336257935},{"text":"Yeah.","start":394.285,"end":394.605,"sentiment":"neutral","sentiment_score":0.2047765552997589},{"text":"Well, I'll I can ring out I can ring out now.","start":394.605,"end":397.325,"sentiment":"neutral","sentiment_score":0.2469515786929564},{"text":"And is there a number I can call you back on now?","start":397.325,"end":401.96002,"sentiment":"neutral","sentiment_score":0.019527033902704716},{"text":"Or, like, what so you're you're on you're on your own mobile at the moment, are you?","start":401.96002,"end":407.74002,"sentiment":"neutral","sentiment_score":0.008179011206854792}],"sentiment":"neutral","sentiment_score":0.08506933575318683,"num_words":42,"start":393.405,"end":407.74002},{"sentences":[{"text":"Hello?","start":409.72,"end":410.22,"sentiment":"neutral","sentiment_score":-0.08691608905792236},{"text":"You're still in the office.","start":411.32,"end":412.76,"sentiment":"neutral","sentiment_score":-0.13601527214050294},{"text":"Right.","start":412.76,"end":413.26,"sentiment":"neutral","sentiment_score":0.0020480770617723465},{"text":"Oh, okay.","start":413.40002,"end":414.06,"sentiment":"neutral","sentiment_score":0.03901788964867592},{"text":"Okay.","start":422.065,"end":422.305,"sentiment":"neutral","sentiment_score":0.00048384442925453186}],"sentiment":"neutral","sentiment_score":-0.06864247489720583,"num_words":10,"start":409.72,"end":422.305},{"sentences":[{"text":"Right.","start":422.305,"end":422.805,"sentiment":"neutral","sentiment_score":-0.012982446700334547},{"text":"Don't you don't you have a home to go to?","start":422.865,"end":425.04498,"sentiment":"neutral","sentiment_score":-0.09665057882666588},{"text":"You're working too hard.","start":433.97,"end":435.33002,"sentiment":"neutral","sentiment_score":-0.15120627637952566},{"text":"Work working too hard, Larissa.","start":435.33002,"end":437.59,"sentiment":"neutral","sentiment_score":-0.1737769514322281},{"text":"Okay.","start":439.49002,"end":439.81,"sentiment":"neutral","sentiment_score":0.034229621291160583}],"sentiment":"neutral","sentiment_score":-0.11518897506452742,"num_words":21,"start":422.305,"end":439.81},{"sentences":[{"text":"Well, look.","start":439.81,"end":440.21002,"sentiment":"neutral","sentiment_score":0.046512652188539505},{"text":"I'll I'll give her give her a ring now, and I'll ring you back with the see what she wants to do, whether whether it would be okay for you to go and drop in on her in the morning any like, anytime because she wouldn't be she'll be on the ward for sure.","start":440.21002,"end":458.63998,"sentiment":"neutral","sentiment_score":0.015528805002018257},{"text":"I don't think she's getting any other tests outside of the ward.","start":458.63998,"end":463.3,"sentiment":"negative","sentiment_score":-0.3883208508292834},{"text":"Like, she had a she had a she had a a chest X-ray today while I was in there, but I don't think, yeah, I don't think she'll be going anywhere tomorrow.","start":463.36,"end":473.425,"sentiment":"neutral","sentiment_score":-0.10980250738793984},{"text":"So so I'll ring you back, Larissa, is the answer?","start":473.56497,"end":478.06497,"sentiment":"neutral","sentiment_score":0.024961707927286626}],"sentiment":"neutral","sentiment_score":-0.06356665993278676,"num_words":110,"start":439.81,"end":478.06497},{"sentences":[{"text":"Okay.","start":479.645,"end":480.145,"sentiment":"neutral","sentiment_score":0.13579735159873962},{"text":"Yep.","start":484.05,"end":484.55,"sentiment":"neutral","sentiment_score":0.09703712910413742},{"text":"Okay.","start":487.81,"end":488.31,"sentiment":"neutral","sentiment_score":0.06594442576169968},{"text":"Yep.","start":488.45,"end":488.95,"sentiment":"neutral","sentiment_score":0.07216337323188782},{"text":"Yep.","start":493.41,"end":493.91,"sentiment":"neutral","sentiment_score":0.11051778495311736}],"sentiment":"neutral","sentiment_score":0.09629201292991638,"num_words":5,"start":479.645,"end":493.91},{"sentences":[{"text":"Okay.","start":494.53,"end":495.01,"sentiment":"neutral","sentiment_score":0.19361309707164764},{"text":"Terrific.","start":495.01,"end":495.51,"sentiment":"positive","sentiment_score":0.7199571132659912},{"text":"So how long is the how long is the MetLife claim?","start":496.525,"end":500.705,"sentiment":"neutral","sentiment_score":0.024480641226876865},{"text":"They're they're pretty slow, aren't they?","start":500.925,"end":502.865,"sentiment":"neutral","sentiment_score":-0.1338679331044356},{"text":"MetLife.","start":503.72498,"end":504.22498,"sentiment":"neutral","sentiment_score":-0.08147838711738586}],"sentiment":"neutral","sentiment_score":0.014908563904464244,"num_words":20,"start":494.53,"end":504.22498},{"sentences":[{"text":"Right.","start":514.02,"end":514.52,"sentiment":"neutral","sentiment_score":0.023990368470549583},{"text":"Yep.","start":521.785,"end":522.285,"sentiment":"neutral","sentiment_score":-0.02354336529970169},{"text":"Okay.","start":523.385,"end":523.885,"sentiment":"neutral","sentiment_score":-0.04314123094081879},{"text":"Yep.","start":527.865,"end":528.365,"sentiment":"neutral","sentiment_score":-0.15233823657035828},{"text":"Sure.","start":528.425,"end":528.925,"sentiment":"neutral","sentiment_score":-0.05926989018917084}],"sentiment":"neutral","sentiment_score":-0.0508604709059,"num_words":5,"start":514.02,"end":528.925},{"sentences":[{"text":"Okay.","start":530.185,"end":530.685,"sentiment":"neutral","sentiment_score":-0.05042058229446411},{"text":"Yep.","start":532.025,"end":532.525,"sentiment":"neutral","sentiment_score":-0.04285864159464836},{"text":"Yep.","start":538.38,"end":538.88,"sentiment":"neutral","sentiment_score":-0.04584413394331932},{"text":"Yeah.","start":540.54,"end":540.94,"sentiment":"neutral","sentiment_score":0.034147508442401886},{"text":"Okay.","start":540.94,"end":541.44,"sentiment":"neutral","sentiment_score":0.04989863187074661}],"sentiment":"neutral","sentiment_score":-0.01101544350385666,"num_words":5,"start":530.185,"end":541.44},{"sentences":[{"text":"Yep.","start":541.66,"end":542.16,"sentiment":"neutral","sentiment_score":0.07810944318771362},{"text":"Right.","start":545.89996,"end":546.22,"sentiment":"neutral","sentiment_score":0.1112586036324501},{"text":"Okay.","start":546.22,"end":546.54,"sentiment":"neutral","sentiment_score":0.10315608978271484},{"text":"Well, look, I'll ring her now, and I'll I'll ring you back and see see how she's feeling about you coming in tomorrow.","start":546.54,"end":554.225,"sentiment":"neutral","sentiment_score":0.09572702289923378},{"text":"Okay.","start":556.365,"end":556.865,"sentiment":"neutral","sentiment_score":0.1526956558227539}],"sentiment":"neutral","sentiment_score":0.09803486367066701,"num_words":27,"start":541.66,"end":556.865},{"sentences":[{"text":"Yeah.","start":558.925,"end":559.425,"sentiment":"neutral","sentiment_score":0.008247721008956432},{"text":"Okay.","start":562.9249,"end":563.3249,"sentiment":"neutral","sentiment_score":0.057282522320747375},{"text":"Yeah.","start":563.3249,"end":563.8249,"sentiment":"neutral","sentiment_score":0.2728484272956848},{"text":"Thanks, Larissa.","start":563.8849,"end":564.7849,"sentiment":"positive","sentiment_score":0.6151555329561234},{"text":"Okay.","start":564.8449,"end":565.24493,"sentiment":"positive","sentiment_score":0.4054841995239258}],"sentiment":"neutral","sentiment_score":0.32902898934359354,"num_words":6,"start":558.925,"end":565.24493},{"sentences":[{"text":"I'll I'll get back to you.","start":565.24493,"end":566.7849,"sentiment":"positive","sentiment_score":0.3425787066419919},{"text":"Thank you.","start":567.5649,"end":568.30493,"sentiment":"positive","sentiment_score":0.63732048869133},{"text":"Cheers.","start":569.5649,"end":570.0449,"sentiment":"positive","sentiment_score":0.5974878072738647},{"text":"Bye.","start":570.0449,"end":570.5449,"sentiment":"neutral","sentiment_score":0.3196712136268616}],"sentiment":"positive","sentiment_score":0.4247272238135338,"num_words":10,"start":565.24493,"end":570.5449}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Robert. Larissa,\n\nChannel 1: Hi. I'm back.\n\nChannel 0: Oakview Financial. How are you going?\n\nChannel 1: Hi, Larissa. Good. Thanks.\n\nChannel 0: That's good. Just a really quick one. And before I jump into it, I do need to let you know our call is recorded. And if I could just get you confirmed security for me, full name, date of birth, and address.\n\nChannel 1: Full name is Robert Peter McKenna. Date of birth is 07/01/1947 And 4 Slash 100 Cock Blue Street East, Southport.\n\nChannel 0: Perfect. Thank you. I just sent the email off to you. I spoke to CareSoup earlier today\n\nChannel 1: Mhmm. Right.\n\nChannel 0: with regards to to her account.\n\nChannel 1: Yep.\n\nChannel 0: And, essentially speaking, we would be withdrawing it's it's just shy of 200,000.\n\nChannel 1: Right.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: account account account balance sits at 449,000, but the life insurance policy\n\nChannel 1: Uh-huh.\n\nChannel 0: hasn't been paid into the account yet, which when it is paid in, because the claim's\n\nChannel 1: Yep.\n\nChannel 0: sitting with MetLife at the moment,\n\nChannel 1: Uh-huh.\n\nChannel 0: the insurer, that would increase the balance to $4.91.\n\nChannel 1: Right.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: if we if we withdraw a $191,642.50,\n\nChannel 1: Yeah.\n\nChannel 0: if we're gonna be really specific, that'll leave a balance of 300,000 after the life insurance policy is paid out. The life insurance policy is still being assessed under the claim.\n\nChannel 1: So that's done\n\nChannel 0: I don't\n\nChannel 1: separate.\n\nChannel 0: see\n\nChannel 1: The life assurance,\n\nChannel 0: it it's claimed separately.\n\nChannel 1: it's\n\nChannel 0: Yeah.\n\nChannel 1: claimed separately. Right. Okay.\n\nChannel 0: Yeah. Yeah. Because\n\nChannel 1: Oops.\n\nChannel 0: the the life insurance policy sits with the insurer, which is MetLife, which is where the income protection policy sits as well.\n\nChannel 1: Alright. Yeah. Yeah. Okay. Yep.\n\nChannel 0: CareSoup have CareSoup have basically approved the, like, the superannuation amount to be withdrawn. That will pay into CareSuper anyway when the money goes in, but that'll\n\nChannel 1: Yep.\n\nChannel 0: leave the account with 300,000. So what we're wanting to achieve is achievable. It's just I wanted to make sure I explained it. I tried to keep it really, really just simple in the\n\nChannel 1: Yeah.\n\nChannel 0: email.\n\nChannel 1: No. That's thanks\n\nChannel 0: I just\n\nChannel 1: for\n\nChannel 0: wanted\n\nChannel 1: that.\n\nChannel 0: to make sure that I could, yeah, sort of explain that. Essentially\n\nChannel 1: Yep.\n\nChannel 0: speaking, I spoke to CareSoup and\n\nChannel 1: Mhmm.\n\nChannel 0: to her able to respond or realistically, you can respond from to her email\n\nChannel 1: Right.\n\nChannel 0: with the instructions that you wanna withdraw the $191,642.50. You could you\n\nChannel 1: Yeah.\n\nChannel 0: can route it. You can just make it a 191,000 or a 190,000 if you want to.\n\nChannel 1: Yeah.\n\nChannel 0: And Care Super will honor that instruction,\n\nChannel 1: Okay.\n\nChannel 0: and and they'll they'll pay pay pay the funds.\n\nChannel 1: Yep.\n\nChannel 0: Outside of that, can I ask which hospital is Duhart Inn?\n\nChannel 1: She's in the Gold Gold Coast University.\n\nChannel 0: Hi. The reason I asked is because of, I guess, where she's at and where like, we've we've been in and out of hospital a little bit. There are, like, a couple of documents that we could get signed to start future plan and start, you know, getting those that those those pension accounts and stuff like that set up.\n\nChannel 1: To\n\nChannel 0: I\n\nChannel 1: get\n\nChannel 0: spoke\n\nChannel 1: to to\n\nChannel 0: to\n\nChannel 1: get sorry. You've lost me there. To get what? Sorry.\n\nChannel 0: sorry. To to start sort of getting everything set up for, like, the ongoing pension for you\n\nChannel 1: Oh, okay.\n\nChannel 0: and stuff like that.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Would you like, I'm I'm willing and to, I guess, cross a personal barrier. My sister is currently in the hospital with a newborn. Her newborn's in the hospital, so I'm dropping her off to the hospital tomorrow morning. So I'm actually gonna be at GCOF tomorrow. Visit to just get while to her feeling okay?\n\nChannel 1: Yeah. I guess she's she's not really all that well, quite honestly, at the moment. She's she's on oxygen because she she had trouble breathing. I'm not so what what time are you you're you're going to visit your sister in the in the morning, you said?\n\nChannel 0: I\n\nChannel 1: Mhmm.\n\nChannel 0: I can be flexible. I'll be I can be at the hospital anywhere up to about 11:00.\n\nChannel 1: Right. Yeah. Do I have to be there?\n\nChannel 0: You don't you don't have to be. No. Not at all.\n\nChannel 1: Do I mean, do\n\nChannel 0: Because\n\nChannel 1: you need\n\nChannel 0: it's it's\n\nChannel 1: two\n\nChannel 0: only\n\nChannel 1: signatures?\n\nChannel 0: it's only two\n\nChannel 1: Sorry?\n\nChannel 0: no. It's only through her signature that I'm it's only through her signature that I'm gonna need on because it\n\nChannel 1: Yeah.\n\nChannel 0: it's her account. So it's only\n\nChannel 1: Right.\n\nChannel 0: her signature that I'm gonna need. It was just me extending the courtesy to yourself.\n\nChannel 1: Yeah. Well, thanks for that. Look. I'll give her a ring and see if if she is up for that.\n\nChannel 0: Yeah. That's fine.\n\nChannel 1: Otherwise, we might have to delay getting signatures until,\n\nChannel 0: Yeah.\n\nChannel 1: you know, till she comes home or it's possible she she might get discharged tomorrow, but she's like, she got fluctuating temperatures as well. So they they they probably they probably won't want to risk sending her home again while she's in\n\nChannel 0: Yeah.\n\nChannel 1: this situation.\n\nChannel 0: Do you do you just wanna do you wanna even just leave it to tomorrow, give her a call tomorrow morning and see how she feels, and then you can just like, the office sorry. The office is open from 08:00 in the morning 08:30. Sorry. The the phone lines are open. If you just wanna call the office and they can transfer you through to me, and if she like, irrespective of whether she wants to talk to me or she doesn't like, wants to see\n\nChannel 1: Yeah.\n\nChannel 0: me or she doesn't,\n\nChannel 1: Yeah.\n\nChannel 0: and worst case scenario, the office is really close to the, like, the the the hospital. I'm happy to just make the trip out sometime\n\nChannel 1: Yep.\n\nChannel 0: next\n\nChannel 1: Okay.\n\nChannel 0: week as well.\n\nChannel 1: Alright.\n\nChannel 0: Like,\n\nChannel 1: Yeah.\n\nChannel 0: it\n\nChannel 1: Well,\n\nChannel 0: it\n\nChannel 1: I'll\n\nChannel 0: it's\n\nChannel 1: I can\n\nChannel 0: perfectly\n\nChannel 1: ring\n\nChannel 0: fine.\n\nChannel 1: out I can ring out now. And is there a number I can call you back on now? Or, like, what so you're you're\n\nChannel 0: Yes.\n\nChannel 1: on you're on your own mobile at the moment, are you?\n\nChannel 0: No.\n\nChannel 1: Hello?\n\nChannel 0: No. I'm calling from the office line.\n\nChannel 1: You're\n\nChannel 0: I'm calling\n\nChannel 1: still\n\nChannel 0: from\n\nChannel 1: in\n\nChannel 0: the\n\nChannel 1: the\n\nChannel 0: office\n\nChannel 1: office.\n\nChannel 0: line.\n\nChannel 1: Right. Oh, okay.\n\nChannel 0: Yeah. Yeah. So if you call back through the office, the team will transfer you through. I'm I am not in any meetings for the evening, so I am free.\n\nChannel 1: Okay. Right. Don't you don't you have a home to go to?\n\nChannel 0: There's probably a home somewhat. Yes. No. I have a home to go to, but no. I'm you you can you can 100% just yeah.\n\nChannel 1: You're\n\nChannel 0: Call\n\nChannel 1: working\n\nChannel 0: through,\n\nChannel 1: too\n\nChannel 0: and\n\nChannel 1: hard.\n\nChannel 0: they'll they'll pop\n\nChannel 1: Work\n\nChannel 0: you through to me.\n\nChannel 1: working too hard, Larissa.\n\nChannel 0: Oh, hey.\n\nChannel 1: Okay.\n\nChannel 0: That's\n\nChannel 1: Well,\n\nChannel 0: what\n\nChannel 1: look.\n\nChannel 0: we\n\nChannel 1: I'll\n\nChannel 0: do. We\n\nChannel 1: I'll\n\nChannel 0: gotta\n\nChannel 1: give her\n\nChannel 0: work hard for our clients.\n\nChannel 1: give her a ring now, and I'll ring you back with the see\n\nChannel 0: Yeah.\n\nChannel 1: what she wants to do, whether whether it would be okay for you to go and drop in on her in the morning\n\nChannel 0: Yes.\n\nChannel 1: any like, anytime because she wouldn't be she'll be on the ward for sure. I don't think she's getting any other tests outside of the ward. Like, she had a she had\n\nChannel 0: No.\n\nChannel 1: a she had a a chest X-ray today while I was in there, but I don't think, yeah, I don't think she'll be going anywhere tomorrow. So so I'll\n\nChannel 0: Okay.\n\nChannel 1: ring you back, Larissa, is the answer?\n\nChannel 0: Perfect. While you're\n\nChannel 1: Okay.\n\nChannel 0: on the phone, do you wanna see if she's able to reply to CareSuper\n\nChannel 1: Yep.\n\nChannel 0: with that figure\n\nChannel 1: Okay.\n\nChannel 0: to see\n\nChannel 1: Yep.\n\nChannel 0: if she's, like, if she's feeling up to it? Because if not, I can always help her out tomorrow or next\n\nChannel 1: Yep.\n\nChannel 0: week when I see\n\nChannel 1: Okay. Terrific.\n\nChannel 0: you. Okay.\n\nChannel 1: So how long is\n\nChannel 0: Cool. I'll speak to you in a bit.\n\nChannel 1: the how long is the MetLife\n\nChannel 0: Sorry.\n\nChannel 1: claim? They're they're pretty slow, aren't they? MetLife.\n\nChannel 0: They're not they're not the fastest. No. But I have I have a document that can kind of expediate it a little bit, and that's one of\n\nChannel 1: Right.\n\nChannel 0: the documents I wanna take the two hour to get signed. And it just gives me a little bit more authority to kick\n\nChannel 1: Yep.\n\nChannel 0: them into gear because I'm\n\nChannel 1: Okay.\n\nChannel 0: I'm not an authorized adviser on that account. I'm very limited in\n\nChannel 1: Yep.\n\nChannel 0: being able\n\nChannel 1: Sure.\n\nChannel 0: to provide instructions. I'm only\n\nChannel 1: Okay.\n\nChannel 0: able to get information, whereas\n\nChannel 1: Yep.\n\nChannel 0: the document that I have allows me to actually give instructions, not full account authority, but just a little\n\nChannel 1: Yep.\n\nChannel 0: bit more push.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: that's one of the documents I wanna take to just kind of get things moving.\n\nChannel 1: Right. Okay. Well, look, I'll ring her now, and I'll I'll ring you back and see see how she's feeling about you coming in tomorrow.\n\nChannel 0: Yeah. Even if\n\nChannel 1: Okay.\n\nChannel 0: she changes her mind tomorrow, that's definitely fine. As\n\nChannel 1: Yeah.\n\nChannel 0: I said, I'm I'm going to the hospital to drop my sister off, so it's not an inconvenience at\n\nChannel 1: Okay.\n\nChannel 0: all.\n\nChannel 1: Yeah. Thanks, Larissa. Okay. I'll I'll get back to you. Thank\n\nChannel 0: That's\n\nChannel 1: you.\n\nChannel 0: okay. Speak soon. Bye, Robert.\n\nChannel 1: Cheers. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.024372044950723648}],"sentiment":"neutral","sentiment_score":0.024372044950723648,"channel":1,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Hi, Robert.","start":5.3599997,"end":6.0,"sentiment":"neutral","sentiment_score":0.07570846006274223},{"text":"Larissa,","start":6.0,"end":6.48,"sentiment":"neutral","sentiment_score":0.07330595701932907}],"sentiment":"neutral","sentiment_score":0.07490762571493785,"channel":0,"num_words":3,"start":5.3599997,"end":6.48},{"sentences":[{"text":"Hi.","start":6.16,"end":6.24,"sentiment":"neutral","sentiment_score":0.1776045262813568},{"text":"I'm back.","start":6.24,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.184282585978508}],"sentiment":"neutral","sentiment_score":0.1820565660794576,"channel":1,"num_words":3,"start":6.16,"end":6.8999996},{"sentences":[{"text":"Oakview Financial.","start":6.48,"end":7.2,"sentiment":"neutral","sentiment_score":0.2170398086309433},{"text":"How are you going?","start":7.2,"end":7.94,"sentiment":"neutral","sentiment_score":0.2764436602592468}],"sentiment":"neutral","sentiment_score":0.25664237638314563,"channel":0,"num_words":6,"start":6.48,"end":7.94},{"sentences":[{"text":"Hi, Larissa.","start":8.559999,"end":9.28,"sentiment":"neutral","sentiment_score":0.2914520353078842},{"text":"Good.","start":9.28,"end":9.5199995,"sentiment":"positive","sentiment_score":0.6938100457191467},{"text":"Thanks.","start":9.5199995,"end":10.0199995,"sentiment":"positive","sentiment_score":0.7789146900177002}],"sentiment":"positive","sentiment_score":0.5139072015881538,"channel":1,"num_words":4,"start":8.559999,"end":10.0199995},{"sentences":[{"text":"That's good.","start":10.8,"end":11.7,"sentiment":"positive","sentiment_score":0.7380889356136322},{"text":"Just a really quick one.","start":12.16,"end":13.04,"sentiment":"positive","sentiment_score":0.42302019000053404},{"text":"And before I jump into it, I do need to let you know our call is recorded.","start":13.04,"end":15.62,"sentiment":"neutral","sentiment_score":0.05969055062707733},{"text":"And if I could just get you confirmed security for me, full name, date of birth, and address.","start":17.005001,"end":21.025002,"sentiment":"neutral","sentiment_score":0.09515579127603108}],"sentiment":"neutral","sentiment_score":0.15044815297282876,"channel":0,"num_words":42,"start":10.8,"end":21.025002},{"sentences":[{"text":"Full name is Robert Peter McKenna.","start":22.895,"end":24.835,"sentiment":"neutral","sentiment_score":0.05411051275829474},{"text":"Date of birth is 07/01/1947 And 4 Slash 100 Cock Blue Street East, Southport.","start":24.895,"end":31.460001,"sentiment":"neutral","sentiment_score":0.04260816065860646}],"sentiment":"neutral","sentiment_score":0.04605886628851295,"channel":1,"num_words":20,"start":22.895,"end":31.460001},{"sentences":[{"text":"Perfect.","start":32.54,"end":33.02,"sentiment":"positive","sentiment_score":0.5776625275611877},{"text":"Thank you.","start":33.02,"end":33.76,"sentiment":"positive","sentiment_score":0.6061172783374786},{"text":"I just sent the email off to you.","start":34.7,"end":36.88,"sentiment":"neutral","sentiment_score":0.1849937830120325},{"text":"I spoke to CareSoup earlier today","start":37.66,"end":39.92,"sentiment":"neutral","sentiment_score":0.039773243789871536}],"sentiment":"neutral","sentiment_score":0.20638157712186084,"channel":0,"num_words":17,"start":32.54,"end":39.92},{"sentences":[{"text":"Mhmm.","start":40.16,"end":40.48,"sentiment":"neutral","sentiment_score":0.04122321307659149},{"text":"Right.","start":40.48,"end":40.98,"sentiment":"neutral","sentiment_score":0.011464886367321014}],"sentiment":"neutral","sentiment_score":0.026344049721956253,"channel":1,"num_words":2,"start":40.16,"end":40.98},{"sentences":[{"text":"with regards to to her account.","start":40.54,"end":43.635,"sentiment":"neutral","sentiment_score":-0.003787289373576641}],"sentiment":"neutral","sentiment_score":-0.003787289373576641,"channel":0,"num_words":6,"start":40.54,"end":43.635},{"sentences":[{"text":"Yep.","start":44.445,"end":44.945,"sentiment":"neutral","sentiment_score":-0.005292929708957672}],"sentiment":"neutral","sentiment_score":-0.005292929708957672,"channel":1,"num_words":1,"start":44.445,"end":44.945},{"sentences":[{"text":"And, essentially speaking, we would be withdrawing it's it's just shy of 200,000.","start":45.054996,"end":54.195,"sentiment":"neutral","sentiment_score":-0.03788572922348976}],"sentiment":"neutral","sentiment_score":-0.03788572922348976,"channel":0,"num_words":13,"start":45.054996,"end":54.195},{"sentences":[{"text":"Right.","start":55.085,"end":55.485,"sentiment":"neutral","sentiment_score":-0.008475258015096188}],"sentiment":"neutral","sentiment_score":-0.008475258015096188,"channel":1,"num_words":1,"start":55.085,"end":55.485},{"sentences":[{"text":"So","start":55.35,"end":55.59,"sentiment":"neutral","sentiment_score":-0.015183448791503906}],"sentiment":"neutral","sentiment_score":-0.015183448791503906,"channel":0,"num_words":1,"start":55.35,"end":55.59},{"sentences":[{"text":"Okay.","start":55.485,"end":55.985,"sentiment":"neutral","sentiment_score":-0.017195459455251694}],"sentiment":"neutral","sentiment_score":-0.017195459455251694,"channel":1,"num_words":1,"start":55.485,"end":55.985},{"sentences":[{"text":"account account account balance sits at 449,000, but the life insurance policy","start":55.59,"end":63.53,"sentiment":"neutral","sentiment_score":-0.09135896262402336}],"sentiment":"neutral","sentiment_score":-0.09135896262402336,"channel":0,"num_words":12,"start":55.59,"end":63.53},{"sentences":[{"text":"Uh-huh.","start":63.66,"end":64.16,"sentiment":"neutral","sentiment_score":-0.14361469447612762}],"sentiment":"neutral","sentiment_score":-0.14361469447612762,"channel":1,"num_words":1,"start":63.66,"end":64.16},{"sentences":[{"text":"hasn't been paid into the account yet, which when it is paid in, because the 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increase the balance to $4.91.","start":73.765,"end":78.105,"sentiment":"neutral","sentiment_score":-0.008322317463656267}],"sentiment":"neutral","sentiment_score":-0.008322317463656267,"channel":0,"num_words":9,"start":73.765,"end":78.105},{"sentences":[{"text":"Right.","start":78.915,"end":79.315,"sentiment":"neutral","sentiment_score":0.0017045047134160995}],"sentiment":"neutral","sentiment_score":0.0017045047134160995,"channel":1,"num_words":1,"start":78.915,"end":79.315},{"sentences":[{"text":"So","start":79.205,"end":79.365005,"sentiment":"neutral","sentiment_score":0.0022456571459770203}],"sentiment":"neutral","sentiment_score":0.0022456571459770203,"channel":0,"num_words":1,"start":79.205,"end":79.365005},{"sentences":[{"text":"Okay.","start":79.315,"end":79.815,"sentiment":"neutral","sentiment_score":0.0024948883801698685}],"sentiment":"neutral","sentiment_score":0.0024948883801698685,"channel":1,"num_words":1,"start":79.315,"end":79.815},{"sentences":[{"text":"if we if we withdraw a $191,642.50,","start":79.365005,"end":84.34,"sentiment":"neutral","sentiment_score":-0.010578350675392098}],"sentiment":"neutral","sentiment_score":-0.010578350675392098,"channel":0,"num_words":7,"start":79.365005,"end":84.34},{"sentences":[{"text":"Yeah.","start":84.55,"end":85.05,"sentiment":"neutral","sentiment_score":-0.012769590131938456}],"sentiment":"neutral","sentiment_score":-0.012769590131938456,"channel":1,"num_words":1,"start":84.55,"end":85.05},{"sentences":[{"text":"if we're gonna be really specific, that'll leave a balance of 300,000 after the life insurance policy is paid out.","start":84.72,"end":91.86,"sentiment":"neutral","sentiment_score":-0.05747992880642414},{"text":"The life insurance policy is still being assessed under the 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the life insurance policy sits with the insurer, which is MetLife, which is where the income protection policy sits as 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soon.","start":568.24493,"end":568.7249,"sentiment":"neutral","sentiment_score":0.18789014220237732},{"text":"Bye, Robert.","start":568.7249,"end":569.4649,"sentiment":"neutral","sentiment_score":0.2634202167391777}],"sentiment":"neutral","sentiment_score":0.23734860122203827,"channel":0,"num_words":5,"start":568.00494,"end":569.4649},{"sentences":[{"text":"Cheers.","start":569.5649,"end":570.0449,"sentiment":"positive","sentiment_score":0.5974878072738647},{"text":"Bye.","start":570.0449,"end":570.5449,"sentiment":"neutral","sentiment_score":0.3196712136268616}],"sentiment":"positive","sentiment_score":0.45857951045036316,"channel":1,"num_words":2,"start":569.5649,"end":570.5449},{"sentences":[{"text":"Bye.","start":570.3249,"end":570.8249,"sentiment":"neutral","sentiment_score":-0.13641230762004852}],"sentiment":"neutral","sentiment_score":-0.13641230762004852,"channel":0,"num_words":1,"start":570.3249,"end":570.8249}]},"summary":{"result":"success","short":"Robert receives a call from Oakview Financial confirming his security and informing him of his account balance sitting at $ Ian,000. The customer is interested in setting up a pension account for their sister who needs to be seen soon. The agent offers to call the sister to see if she wants to set up the account and provides the customer with the agent's mobile number and instructed to call back in the morning to see if the agent can get in touch with the customer. The agent explains that they are limited in their authority to provide instructions and that the customer will need to provide the necessary document."},"intents":{"segments":[{"text":"And before I jump into it, I do need to let you know our call is recorded. And if I could just get you confirmed security for me, full name, date of birth, and address. Full name is Robert Peter McKenna. Date of birth is 07/01/1947 And 4 Slash 100 Cock Blue Street East, Southport. Perfect.","start_word":24,"end_word":79,"intents":[{"intent":"Confirm security","confidence_score":0.5732313}]},{"text":"And, essentially speaking, we would be withdrawing it's it's just shy of 200,000. Right. So Okay.","start_word":105,"end_word":120,"intents":[{"intent":"Set aside funds","confidence_score":0.00026975007},{"intent":"Obtain funds","confidence_score":0.0004191599}]},{"text":"So Okay. account account account balance sits at 449,000, but the life insurance policy Uh-huh. hasn't been paid into the account yet, which when it is paid in, because the claim's Yep. sitting with MetLife at the moment, Uh-huh. the insurer, that would increase the balance to $4.91. Right.","start_word":119,"end_word":167,"intents":[{"intent":"Assess claim","confidence_score":0.011085561}]},{"text":"The reason I asked is because of, I guess, where she's at and where like, we've we've been in and out of hospital a little bit. There are, like, a couple of documents that we could get signed to start future plan and start, you know, getting those that those those pension accounts and stuff like that set up.","start_word":435,"end_word":493,"intents":[{"intent":"Set up future plan","confidence_score":0.0006571277}]},{"text":"Would you like, I'm I'm willing and to, I guess, cross a personal barrier.","start_word":536,"end_word":549,"intents":[{"intent":"Cross personal barrier","confidence_score":0.090392195}]},{"text":"So I'm actually gonna be at GCOF tomorrow. Visit to just get while to her feeling okay? Yeah.","start_word":575,"end_word":592,"intents":[{"intent":"Attend gcof visit","confidence_score":0.029077077}]},{"text":"I guess she's she's not really all that well, quite honestly, at the moment. She's she's on oxygen because she she had trouble breathing.","start_word":594,"end_word":617,"intents":[{"intent":"Discuss health status","confidence_score":0.0002864379}]},{"text":"Do I mean, do Because you need it's it's two only signatures? it's only two Sorry?","start_word":677,"end_word":692,"intents":[{"intent":"Confirm eligibility","confidence_score":0.00046549164}]},{"text":"It was just me extending the courtesy to yourself. 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Because if not, I can always help her out tomorrow or next Yep. week when I see Okay.","start_word":1250,"end_word":1276,"intents":[{"intent":"Help yep follow-up","confidence_score":0.000006116465}]},{"text":"the documents I wanna take the two hour to get signed. And it just gives me a little bit more authority to kick Yep. them into gear because I'm Okay.","start_word":1335,"end_word":1364,"intents":[{"intent":"Evaluate documents' validity","confidence_score":6.2342923e-7}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Robert. Larissa, Hi. I'm back. Oakview Financial. How are you going? Hi, Larissa.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.18464501202106476},{"text":"Good. Thanks. That's good. Just a really quick one.","start_word":15,"end_word":23,"sentiment":"positive","sentiment_score":0.599190354347229},{"text":"And before I jump into it, I do need to let you know our call is recorded. And if I could just get you confirmed security for me, full name, date of birth, and address. Full name is Robert Peter McKenna. Date of birth is 07/01/1947 And 4 Slash 100 Cock Blue Street East, Southport.","start_word":24,"end_word":78,"sentiment":"neutral","sentiment_score":0.06587404012680054},{"text":"Perfect. Thank you.","start_word":79,"end_word":81,"sentiment":"positive","sentiment_score":0.5879212021827698},{"text":"I just sent the email off to you. I spoke to CareSoup earlier today Mhmm. Right. with regards to to her account. Yep. And, essentially speaking, we would be withdrawing it's it's just shy of 200,000. Right. So Okay. account account account balance sits at 449,000, but the life insurance policy Uh-huh. hasn't been paid into the account yet, which when it is paid in, because the claim's Yep. sitting with MetLife at the moment, Uh-huh. the insurer, that would increase the balance to $4.91. Right. So Okay. if we if we withdraw a $191,642.50, Yeah. if we're gonna be really specific, that'll leave a balance of 300,000 after the life insurance policy is paid out. The life insurance policy is still being assessed under the claim. So that's done I don't separate. see The life assurance, it it's claimed separately. it's Yeah. claimed separately. Right. Okay. Yeah. Yeah. Because Oops. the the life insurance policy sits with the insurer, which is MetLife, which is where the income protection policy sits as well. Alright. Yeah. Yeah. Okay. Yep. CareSoup have CareSoup have basically approved the, like, the superannuation amount to be withdrawn. That will pay into CareSuper anyway when the money goes in, but that'll Yep.","start_word":82,"end_word":287,"sentiment":"neutral","sentiment_score":-0.010588736210054564},{"text":"leave the account with 300,000. So what we're wanting to achieve is achievable. It's just I wanted to make sure I explained it. I tried to keep it really, really just simple in the Yeah.","start_word":288,"end_word":322,"sentiment":"positive","sentiment_score":0.4561371207237244},{"text":"email. No.","start_word":323,"end_word":324,"sentiment":"neutral","sentiment_score":0.16666539013385773},{"text":"That's thanks I just for wanted that.","start_word":325,"end_word":331,"sentiment":"positive","sentiment_score":0.4713999927043915},{"text":"to make sure that I could, yeah, sort of explain that. Essentially Yep. speaking, I spoke to CareSoup and Mhmm. to her able to respond or realistically, you can respond from to her email Right. with the instructions that you wanna withdraw the $191,642.50. You could you Yeah. can route it. You can just make it a 191,000 or a 190,000 if you want to. Yeah.","start_word":332,"end_word":397,"sentiment":"neutral","sentiment_score":0.1526765078306198},{"text":"And Care Super will honor that instruction, Okay.","start_word":398,"end_word":405,"sentiment":"positive","sentiment_score":0.4024300277233124},{"text":"and and they'll they'll pay pay pay the funds. Yep. Outside of that, can I ask which hospital is Duhart Inn? She's in the Gold Gold Coast University. Hi. The reason I asked is because of, I guess, where she's at and where like, we've we've been in and out of hospital a little bit. There are, like, a couple of documents that we could get signed to start future plan and start, you know, getting those that those those pension accounts and stuff like that set up. To I get spoke to to to get sorry. You've lost me there. To get what? Sorry. sorry. To to start sort of getting everything set up for, like, the ongoing pension for you Oh, okay. and stuff like that. Yep. Yep. Would you like, I'm I'm willing and to, I guess, cross a personal barrier. My sister is currently in the hospital with a newborn. Her newborn's in the hospital, so I'm dropping her off to the hospital tomorrow morning. So I'm actually gonna be at GCOF tomorrow. Visit to just get while to her feeling okay? Yeah.","start_word":406,"end_word":592,"sentiment":"neutral","sentiment_score":0.023709796369075775},{"text":"I guess she's she's not really all that well, quite honestly, at the moment. She's she's on oxygen because she she had trouble breathing.","start_word":593,"end_word":616,"sentiment":"negative","sentiment_score":-0.4118194580078125},{"text":"I'm not so what what time are you you're you're going to visit your sister in the in the morning, you said? I Mhmm. I can be flexible. I'll be I can be at the hospital anywhere up to about 11:00. Right. Yeah. Do I have to be there? You don't you don't have to be. No. Not at all. Do I mean, do Because you need it's it's two only signatures? it's only two Sorry? no. It's only through her signature that I'm it's only through her signature that I'm gonna need on because it Yeah. it's her account. So it's only Right. her signature that I'm gonna need. It was just me extending the courtesy to yourself. Yeah.","start_word":617,"end_word":736,"sentiment":"neutral","sentiment_score":-0.02617456391453743},{"text":"Well, thanks for that. Look.","start_word":737,"end_word":741,"sentiment":"positive","sentiment_score":0.5077681541442871},{"text":"I'll give her a ring and see if if she is up for that. Yeah. That's fine. Otherwise, we might have to delay getting signatures until, Yeah. you know, till she comes home or it's possible she she might get discharged tomorrow, but she's like, she got fluctuating temperatures as well. So they they they probably they probably won't want to risk sending her home again while she's in Yeah. this situation. Do you do you just wanna do you wanna even just leave it to tomorrow, give her a call tomorrow morning and see how she feels, and then you can just like, the office sorry. The office is open from 08:00 in the morning 08:30. Sorry. The the phone lines are open. If you just wanna call the office and they can transfer you through to me, and if she like, irrespective of whether she wants to talk to me or she doesn't like, wants to see Yeah. me or she doesn't, Yeah. and worst case scenario, the office is really close to the, like, the the the hospital.","start_word":742,"end_word":922,"sentiment":"neutral","sentiment_score":-0.05424823138595286},{"text":"I'm happy to just make the trip out sometime Yep.","start_word":923,"end_word":932,"sentiment":"positive","sentiment_score":0.6719610095024109},{"text":"next Okay. week as well. Alright. Like, Yeah.","start_word":933,"end_word":940,"sentiment":"neutral","sentiment_score":0.25494593381881714},{"text":"it Well, it I'll it's I can perfectly ring fine.","start_word":941,"end_word":950,"sentiment":"positive","sentiment_score":0.3897630274295807},{"text":"out I can ring out now. And is there a number I can call you back on now? Or, like, what so you're you're Yes. on you're on your own mobile at the moment, are you? No. Hello? No. I'm calling from the office line. You're I'm calling still from in the the office office. line. Right. Oh, okay. Yeah. Yeah. So if you call back through the office, the team will transfer you through. I'm I am not in any meetings for the evening, so I am free. Okay. Right. Don't you don't you have a home to go to? There's probably a home somewhat. Yes. No. I have a home to go to, but no. I'm you you can you can 100% just yeah. You're Call working through, too and hard. they'll they'll pop Work you through to me. working too hard, Larissa. Oh, hey. Okay. That's Well, what look. we I'll do. We I'll gotta give her work hard for our clients. give her a ring now, and I'll ring you back with the see Yeah. what she wants to do, whether whether it would be okay for you to go and drop in on her in the morning Yes. any like, anytime because she wouldn't be she'll be on the ward for sure.","start_word":951,"end_word":1167,"sentiment":"neutral","sentiment_score":-0.02496974915266037},{"text":"I don't think she's getting any other tests outside of the ward.","start_word":1168,"end_word":1179,"sentiment":"negative","sentiment_score":-0.3778931200504303},{"text":"Like, she had a she had No. a she had a a chest X-ray today while I was in there, but I don't think, yeah, I don't think she'll be going anywhere tomorrow. So so I'll Okay. ring you back, Larissa, is the answer?","start_word":1180,"end_word":1223,"sentiment":"neutral","sentiment_score":-0.07953274927356026},{"text":"Perfect.","start_word":1224,"end_word":1224,"sentiment":"positive","sentiment_score":0.5367330312728882},{"text":"While you're Okay. on the phone, do you wanna see if she's able to reply to CareSuper Yep. with that figure Okay. to see Yep. if she's, like, if she's feeling up to it? Because if not, I can always help her out tomorrow or next Yep. week when I see Okay.","start_word":1225,"end_word":1276,"sentiment":"neutral","sentiment_score":0.0917513743042946},{"text":"Terrific. you.","start_word":1277,"end_word":1278,"sentiment":"positive","sentiment_score":0.6007763743400574},{"text":"Okay. So how long is Cool. I'll speak to you in a bit. the how long is the MetLife Sorry. claim? They're they're pretty slow, aren't they? MetLife. They're not they're not the fastest. No. But I have I have a document that can kind of expediate it a little bit, and that's one of Right. the documents I wanna take the two hour to get signed. And it just gives me a little bit more authority to kick Yep. them into gear because I'm Okay. I'm not an authorized adviser on that account. I'm very limited in Yep. being able Sure. to provide instructions. I'm only Okay. able to get information, whereas Yep. the document that I have allows me to actually give instructions, not full account authority, but just a little Yep. bit more push. Yeah. Okay. So Yep. that's one of the documents I wanna take to just kind of get things moving. Right. Okay. Well, look, I'll ring her now, and I'll I'll ring you back and see see how she's feeling about you coming in tomorrow. Yeah. Even if Okay. she changes her mind tomorrow, that's definitely fine. As Yeah. I said, I'm I'm going to the hospital to drop my sister off, so it's not an inconvenience at Okay. all. Yeah.","start_word":1279,"end_word":1495,"sentiment":"neutral","sentiment_score":0.010710155743727898},{"text":"Thanks, Larissa. Okay.","start_word":1496,"end_word":1498,"sentiment":"positive","sentiment_score":0.5376762747764587},{"text":"I'll I'll get back to you.","start_word":1499,"end_word":1504,"sentiment":"neutral","sentiment_score":0.2993227541446686},{"text":"Thank That's you.","start_word":1505,"end_word":1507,"sentiment":"positive","sentiment_score":0.5852810144424438},{"text":"okay. Speak soon. Bye, Robert.","start_word":1508,"end_word":1512,"sentiment":"neutral","sentiment_score":0.2367328554391861},{"text":"Cheers.","start_word":1513,"end_word":1513,"sentiment":"positive","sentiment_score":0.5974878072738647},{"text":"Bye. Bye.","start_word":1514,"end_word":1515,"sentiment":"neutral","sentiment_score":0.25875282287597656}],"average":{"sentiment":"neutral","sentiment_score":0.031990432233553356}}}}