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It was just after or about a some paperwork that she's setting up for us for convincing. Selling one. She sent through a, client aware of acknowledgment, and I just quickly wanted to have a chat to her about that. Oh, it actually says to contact Carrie if she's, yeah, in. Thanks. No worries. Happy to hold, otherwise. Thank you. Thanks. Hello. Doing well. How have you been? That's good. Absolutely. So all of the work done and this is I probably should have flagged that in the email through to you guys. All the work done was actually done seven years and two months ago, which is awesome because it's just outside of the coverage. No? Uh-huh. Gotcha. It the the work was carried out. Sorry. Sorry. There's a delay. Mhmm. Gotcha. Okay. The work was carried out by like, the flooring was done by a licensed flooring person. Air conditioning was done by a licensed air conditioner, like, installer. How do we rectify the paperwork? How do we make sure that that's the case? Yeah. That's gonna be absolutely, because it's from a while back. Uh-huh. Okay. Cool. So need to contact the person that you sent through and get him to do that. Cool. Yep. Gotcha. No problem. And do you think that if if I contact him shortly, like, today, it'd still be gotcha. So we'd still be all good for the sale on the thirtieth? Thanks, Carrie. I'll keep you my tone now, and thanks for clarifying the difference on that. All good. Cool. No worries. Thanks. See you. Bye. 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All Points Conveyancing. Gemma speaking. Good. How are you? She's actually not in the office today. Can I help you with something, Daniel? Okay. Just a property you're buying or selling or yeah. Did she leave a message for you yesterday? Did she? Okay. Let me yes. Okay. Oh, yeah. I was just looking at that myself. Let me have a look. Alright. Let me just pop you on a brief hold, and I'll see. I think Carrie's on the phone, but I'll see if I can get through to it. One moment. Thanks. Daniel, it's Carrie. How are you? I'm very well. Thank you. Yep. So Mary Anne sent you a waiver because in your instruction sheet, you advised us that there has been works done, and now you've come back and said that they haven't. We just need you to sign a waiver to let you know that, you know, if you get we sell the property in there and the purchaser tries to get out of it under the fact that work's been done without any owner builder report that you understand that the contract can be ended. No. That's in regards to building permits. No. Okay. So owner builder work goes on any work you've done. It's only the seven years is only for permits issued in the last seven years. Yep. So yep. So a purchaser can look. Yeah. So yeah. So basically, if you've done owner builder work and you don't have an owner builder inspection report in your contract, it does give the vendor a ground to argue that it's a defective section 32. We'd need to see we'd need to see all the paperwork to make sure that they're fully licensed. So we'd need to see yeah. And that's why I could see in your email that you're having trouble get accessing paperwork to it all. Yep. So if I was in your situation, I would get known to build a report done for a couple of $100 to to save you a headache down the track, but as I said, it's totally up to yourselves. Yeah. Yeah. I would get yep. So the work would be under $16. Yep. Okay. Yep. I would definitely go and get a owner builder inspection report done, and that way then we're a 100% covered off. Oh, they're pretty quick. Yeah. Yeah. That that don't take that long. No. Yeah. If you if you get onto that straight away, yep, you'll you should be right to get that back in the few days, and then we can get it all sorted for you. No worries. Alright. Fantastic. Alright. Thanks. Thanks, Adrian. See you. Bye. 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morning. All Points Conveyancing. Gemma speaking. Good. How are you?\n\nShe's actually not in the office today. Can I help you with something, Daniel? Okay. Just a property you're buying or selling or yeah. Did she leave a message for you yesterday?\n\nDid she? Okay. Let me yes. Okay. Oh, yeah.\n\nI was just looking at that myself. Let me have a look. Alright. Let me just pop you on a brief hold, and I'll see. I think Carrie's on the phone, but I'll see if I can get through to it.\n\nOne moment. Thanks. Daniel, it's Carrie. How are you? I'm very well.\n\nThank you. Yep. So Mary Anne sent you a waiver because in your instruction sheet, you advised us that there has been works done, and now you've come back and said that they haven't. We just need you to sign a waiver to let you know that, you know, if you get we sell the property in there and the purchaser tries to get out of it under the fact that work's been done without any owner builder report that you understand that the contract can be ended. No.\n\nThat's in regards to building permits. No. Okay. So owner builder work goes on any work you've done. It's only the seven years is only for permits issued in the last seven years.\n\nYep. So yep. So a purchaser can look. Yeah. So yeah.\n\nSo basically, if you've done owner builder work and you don't have an owner builder inspection report in your contract, it does give the vendor a ground to argue that it's a defective section 32. We'd need to see we'd need to see all the paperwork to make sure that they're fully licensed. So we'd need to see yeah. And that's why I could see in your email that you're having trouble get accessing paperwork to it all. Yep.\n\nSo if I was in your situation, I would get known to build a report done for a couple of $100 to to save you a headache down the track, but as I said, it's totally up to yourselves. Yeah. Yeah. I would get yep. So the work would be under $16.\n\nYep. Okay. Yep. I would definitely go and get a owner builder inspection report done, and that way then we're a 100% covered off. Oh, they're pretty quick.\n\nYeah. Yeah. That that don't take that long. No. Yeah.\n\nIf you if you get onto that straight away, yep, you'll you should be right to get that back in the few days, and then we can get it all sorted for you. No worries. Alright. Fantastic. Alright.\n\nThanks. Thanks, Adrian. See you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.04,"end":1.5999999,"sentiment":"positive","sentiment_score":0.33921000361442566},{"text":"All Points Conveyancing.","start":1.5999999,"end":2.5,"sentiment":"neutral","sentiment_score":0.17755997677644095},{"text":"Gemma speaking.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.094132911413908},{"text":"Good.","start":7.2799997,"end":7.6,"sentiment":"positive","sentiment_score":0.3987789750099182},{"text":"How are you?","start":7.6,"end":8.42,"sentiment":"neutral","sentiment_score":0.23995731274286905}],"sentiment":"neutral","sentiment_score":0.22891060669313779,"num_words":11,"start":1.04,"end":8.42},{"sentences":[{"text":"She's actually not in the office today.","start":13.295,"end":14.975,"sentiment":"neutral","sentiment_score":-0.12481352686882019},{"text":"Can I help you with something, 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the phone, but I'll see if I can get through to it.","start":54.504997,"end":56.745,"sentiment":"neutral","sentiment_score":-0.0038600186044277507}],"sentiment":"neutral","sentiment_score":0.011636572079690424,"num_words":41,"start":49.864998,"end":56.745},{"sentences":[{"text":"One moment.","start":56.745,"end":57.485,"sentiment":"neutral","sentiment_score":0.007831948809325695},{"text":"Thanks.","start":60.550003,"end":61.050003,"sentiment":"neutral","sentiment_score":0.2997090816497803},{"text":"Daniel, it's Carrie.","start":132.075,"end":133.115,"sentiment":"neutral","sentiment_score":0.10132773965597153},{"text":"How are you?","start":133.115,"end":134.015,"sentiment":"neutral","sentiment_score":0.10415203372637431},{"text":"I'm very well.","start":136.475,"end":137.435,"sentiment":"positive","sentiment_score":0.36633572975794476}],"sentiment":"neutral","sentiment_score":0.1692349573907753,"num_words":12,"start":56.745,"end":137.435},{"sentences":[{"text":"Thank 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builder inspection report in your contract, it does give the vendor a ground to argue that it's a defective section 32.","start":195.81999,"end":208.31999,"sentiment":"neutral","sentiment_score":-0.2565976743187223},{"text":"We'd need to see we'd need to see all the paperwork to make sure that they're fully licensed.","start":223.85,"end":228.67001,"sentiment":"neutral","sentiment_score":-0.1044438886973593},{"text":"So we'd need to see yeah.","start":230.33,"end":232.49,"sentiment":"neutral","sentiment_score":-0.037166393750036754},{"text":"And that's why I could see in your email that you're having trouble get accessing paperwork to it all.","start":232.49,"end":240.435,"sentiment":"neutral","sentiment_score":-0.1316772095466915},{"text":"Yep.","start":242.17499,"end":242.67499,"sentiment":"neutral","sentiment_score":0.014070656150579453}],"sentiment":"neutral","sentiment_score":-0.17179371247398137,"num_words":79,"start":195.81999,"end":242.67499},{"sentences":[{"text":"So if I was in your situation, I would get known to build a report done for a couple of $100 to to save you a headache down the track, but as I said, it's totally up to yourselves.","start":244.17499,"end":252.61,"sentiment":"neutral","sentiment_score":0.025947749614715576},{"text":"Yeah.","start":257.79,"end":258.29,"sentiment":"neutral","sentiment_score":0.027763307094573975},{"text":"Yeah.","start":258.99,"end":259.31,"sentiment":"neutral","sentiment_score":0.14639505743980408},{"text":"I would get yep.","start":259.31,"end":260.19,"sentiment":"neutral","sentiment_score":0.21674205362796783},{"text":"So the work would be under $16.","start":260.19,"end":262.29,"sentiment":"neutral","sentiment_score":0.13303207180329732}],"sentiment":"neutral","sentiment_score":0.057390640704677656,"num_words":52,"start":244.17499,"end":262.29},{"sentences":[{"text":"Yep.","start":263.745,"end":263.98502,"sentiment":"neutral","sentiment_score":0.1419672816991806},{"text":"Okay.","start":263.98502,"end":264.305,"sentiment":"neutral","sentiment_score":0.21329379081726071},{"text":"Yep.","start":264.305,"end":264.545,"sentiment":"neutral","sentiment_score":0.2792443037033081},{"text":"I would definitely go and get a owner builder inspection report done, and that way then we're a 100% covered off.","start":264.545,"end":270.725,"sentiment":"neutral","sentiment_score":0.28713260732945944},{"text":"Oh, they're pretty quick.","start":276.6,"end":277.72,"sentiment":"neutral","sentiment_score":0.015720238676294688}],"sentiment":"neutral","sentiment_score":0.24025611017298484,"num_words":28,"start":263.745,"end":277.72},{"sentences":[{"text":"Yeah.","start":277.72,"end":277.88,"sentiment":"neutral","sentiment_score":0.012899132445454596},{"text":"Yeah.","start":277.88,"end":278.2,"sentiment":"neutral","sentiment_score":0.00934101827442646},{"text":"That that don't take that long.","start":278.2,"end":279.64,"sentiment":"neutral","sentiment_score":-0.03245539156099161},{"text":"No.","start":279.64,"end":280.14,"sentiment":"neutral","sentiment_score":-0.02587884292006493},{"text":"Yeah.","start":283.96002,"end":284.28003,"sentiment":"neutral","sentiment_score":0.08808819204568863}],"sentiment":"neutral","sentiment_score":-0.011028284952044488,"num_words":10,"start":277.72,"end":284.28003},{"sentences":[{"text":"If you if you get onto that straight away, yep, you'll you should be right to get that back in the few days, and then we can get it all sorted for you.","start":284.28003,"end":292.185,"sentiment":"neutral","sentiment_score":0.12284187092022462},{"text":"No worries.","start":297.52502,"end":298.245,"sentiment":"neutral","sentiment_score":0.1481284648180008},{"text":"Alright.","start":298.245,"end":298.725,"sentiment":"neutral","sentiment_score":0.2912113070487976},{"text":"Fantastic.","start":298.725,"end":299.225,"sentiment":"positive","sentiment_score":0.6274275779724121},{"text":"Alright.","start":299.36502,"end":299.765,"sentiment":"neutral","sentiment_score":0.3053239583969116}],"sentiment":"neutral","sentiment_score":0.1466842503531983,"num_words":38,"start":284.28003,"end":299.765},{"sentences":[{"text":"Thanks.","start":299.765,"end":300.245,"sentiment":"positive","sentiment_score":0.35005056858062744},{"text":"Thanks, Adrian.","start":300.245,"end":300.965,"sentiment":"neutral","sentiment_score":0.125153586268425},{"text":"See you.","start":300.965,"end":301.36502,"sentiment":"neutral","sentiment_score":0.1440216675400734},{"text":"Bye.","start":301.36502,"end":301.765,"sentiment":"neutral","sentiment_score":0.0981222689151764},{"text":"Bye.","start":301.765,"end":302.265,"sentiment":"neutral","sentiment_score":0.11768659204244614}],"sentiment":"neutral","sentiment_score":0.15774427673646382,"num_words":7,"start":299.765,"end":302.265}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. All Points Conveyancing. Gemma speaking.\n\nChannel 0: Hey. It's my name is Daniel. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: Doing well. Thanks. I was just wondering if Mary Anne's in, please.\n\nChannel 1: She's actually not in the office today. Can I help you with something, Daniel?\n\nChannel 0: Oh, all good. It was just after or about a some paperwork that she's setting up for us for convincing.\n\nChannel 1: Okay. Just a property you're buying or selling or\n\nChannel 0: Selling one.\n\nChannel 1: yeah. Did she leave a message for you yesterday? Did she?\n\nChannel 0: She sent through a, client aware of acknowledgment, and I just quickly wanted to have a\n\nChannel 1: Okay.\n\nChannel 0: chat to her about\n\nChannel 1: Let\n\nChannel 0: that. Oh,\n\nChannel 1: me\n\nChannel 0: it actually says to contact Carrie if she's,\n\nChannel 1: yes.\n\nChannel 0: yeah,\n\nChannel 1: Okay.\n\nChannel 0: in.\n\nChannel 1: Oh, yeah. I was just\n\nChannel 0: Thanks.\n\nChannel 1: looking at that myself. Let me have a look. Alright. Let me just pop you on a brief hold, and I'll see. I think Carrie's on the phone, but I'll see if I can get through to it.\n\nOne moment.\n\nChannel 0: No worries. Happy to hold, otherwise. Thank you.\n\nChannel 1: Thanks.\n\nChannel 0: Thanks.\n\nChannel 1: Daniel, it's Carrie. How are you?\n\nChannel 0: Hello. Doing well. How have you been?\n\nChannel 1: I'm very well. Thank you.\n\nChannel 0: That's good.\n\nChannel 1: Yep. So Mary Anne sent you a waiver because in your instruction sheet, you advised us that there has been works done, and now you've come back and said that they haven't. We just need you to sign a waiver to let you know that, you know, if you get we sell the property in there and the purchaser tries to get out of it under the fact that work's been done without any owner builder report that you understand that the contract can be ended.\n\nChannel 0: Absolutely. So all of the work done and this is I probably should have flagged that in the email through to you guys. All the work done was actually done seven years and two months ago, which is awesome because it's just outside of the\n\nChannel 1: No.\n\nChannel 0: coverage.\n\nChannel 1: That's in regards to\n\nChannel 0: No?\n\nChannel 1: building permits. No.\n\nChannel 0: Uh-huh.\n\nChannel 1: Okay. So owner builder work goes on any work you've done. It's only the seven years is only for permits issued in the last seven years.\n\nChannel 0: Gotcha.\n\nChannel 1: Yep.\n\nChannel 0: It\n\nChannel 1: So yep.\n\nChannel 0: the\n\nChannel 1: So a\n\nChannel 0: the\n\nChannel 1: purchaser\n\nChannel 0: work was\n\nChannel 1: can look.\n\nChannel 0: carried out. Sorry. Sorry.\n\nChannel 1: Yeah.\n\nChannel 0: There's\n\nChannel 1: So\n\nChannel 0: a delay.\n\nChannel 1: yeah. So basically, if you've done owner builder work and you don't have an owner builder inspection report in your contract, it does give the vendor a ground to argue that it's a defective section 32.\n\nChannel 0: Mhmm. Gotcha. Okay. The work was carried out by like, the flooring was done by a licensed flooring person. Air conditioning was done by a licensed air conditioner, like, installer.\n\nHow do we rectify the paperwork? How do we make sure that that's\n\nChannel 1: We'd\n\nChannel 0: the case?\n\nChannel 1: need to see we'd need to see all the paperwork to make sure that they're fully licensed. So we'd need\n\nChannel 0: Yeah.\n\nChannel 1: to\n\nChannel 0: That's\n\nChannel 1: see\n\nChannel 0: gonna\n\nChannel 1: yeah. And that's why I could see in\n\nChannel 0: be\n\nChannel 1: your email that you're having trouble get accessing paperwork to it\n\nChannel 0: absolutely,\n\nChannel 1: all.\n\nChannel 0: because it's from a while back.\n\nChannel 1: Yep. So if I was in your situation, I would get known to build a report done for a couple of $100 to to save you a headache down the track, but as I said, it's totally up to yourselves.\n\nChannel 0: Uh-huh. Okay. Cool. So need to contact the person that you sent through and get\n\nChannel 1: Yeah.\n\nChannel 0: him to do that.\n\nChannel 1: Yeah.\n\nChannel 0: Cool.\n\nChannel 1: I would get yep. So the work would be under $16.\n\nChannel 0: Yep.\n\nChannel 1: Yep. Okay. Yep. I would definitely go and get a owner builder inspection report done, and that way then we're a 100% covered off.\n\nChannel 0: Gotcha. No problem. And do you think that if if I contact him shortly, like, today,\n\nChannel 1: Oh,\n\nChannel 0: it'd\n\nChannel 1: they're\n\nChannel 0: still\n\nChannel 1: pretty quick.\n\nChannel 0: be\n\nChannel 1: Yeah. Yeah. That that don't take that long. No.\n\nChannel 0: gotcha. So we'd still be all good for the sale on the thirtieth?\n\nChannel 1: Yeah. If you if you get onto that straight away, yep, you'll you should be right to get that back in the few days, and then we can get it all sorted for you.\n\nChannel 0: Thanks, Carrie. I'll keep you my tone now, and thanks for clarifying the difference on that.\n\nChannel 1: No worries.\n\nChannel 0: All\n\nChannel 1: Alright.\n\nChannel 0: good.\n\nChannel 1: Fantastic.\n\nChannel 0: Cool.\n\nChannel 1: Alright. Thanks.\n\nChannel 0: No\n\nChannel 1: Thanks,\n\nChannel 0: worries.\n\nChannel 1: Adrian. See\n\nChannel 0: Thanks.\n\nChannel 1: you. Bye.\n\nChannel 0: See\n\nChannel 1: Bye.\n\nChannel 0: you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.04,"end":1.5999999,"sentiment":"positive","sentiment_score":0.33921000361442566},{"text":"All Points Conveyancing.","start":1.5999999,"end":2.5,"sentiment":"neutral","sentiment_score":0.17755997677644095},{"text":"Gemma speaking.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.094132911413908}],"sentiment":"neutral","sentiment_score":0.19990939434085572,"channel":1,"num_words":7,"start":1.04,"end":3.46},{"sentences":[{"text":"Hey.","start":4.96,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.13952554762363434},{"text":"It's my name is Daniel.","start":5.2799997,"end":6.64,"sentiment":"neutral","sentiment_score":0.12096022516489029},{"text":"How are you?","start":6.64,"end":7.46,"sentiment":"neutral","sentiment_score":0.15910998483498892}],"sentiment":"neutral","sentiment_score":0.13573962532811695,"channel":0,"num_words":9,"start":4.96,"end":7.46},{"sentences":[{"text":"Good.","start":7.2799997,"end":7.6,"sentiment":"positive","sentiment_score":0.3987789750099182},{"text":"How are you?","start":7.6,"end":8.42,"sentiment":"neutral","sentiment_score":0.23995731274286905}],"sentiment":"neutral","sentiment_score":0.27966272830963135,"channel":1,"num_words":4,"start":7.2799997,"end":8.42},{"sentences":[{"text":"Doing well.","start":9.679999,"end":10.24,"sentiment":"positive","sentiment_score":0.46522119641304016},{"text":"Thanks.","start":10.24,"end":10.74,"sentiment":"positive","sentiment_score":0.4277052283287048},{"text":"I was just wondering if Mary Anne's in, please.","start":10.8,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.00406654624061452}],"sentiment":"neutral","sentiment_score":0.11012905874910454,"channel":0,"num_words":12,"start":9.679999,"end":13.139999},{"sentences":[{"text":"She's actually not in the office today.","start":13.295,"end":14.975,"sentiment":"neutral","sentiment_score":-0.12481352686882019},{"text":"Can I help you with something, Daniel?","start":14.975,"end":16.435001,"sentiment":"neutral","sentiment_score":-0.007789881500814643}],"sentiment":"neutral","sentiment_score":-0.06630170418481741,"channel":1,"num_words":14,"start":13.295,"end":16.435001},{"sentences":[{"text":"Oh, all good.","start":17.925,"end":19.285,"sentiment":"neutral","sentiment_score":0.24037904540697733},{"text":"It was just after or about a some paperwork that she's setting up for us for 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yesterday?","start":33.170002,"end":35.010002,"sentiment":"neutral","sentiment_score":-0.0009954606648534536},{"text":"Did she?","start":35.010002,"end":35.75,"sentiment":"neutral","sentiment_score":-0.004693618044257164}],"sentiment":"neutral","sentiment_score":0.0004001159898259423,"channel":1,"num_words":11,"start":32.61,"end":35.75},{"sentences":[{"text":"She sent through a, client aware of acknowledgment, and I just quickly wanted to have a","start":37.6,"end":42.225,"sentiment":"neutral","sentiment_score":-0.0007457054744008929}],"sentiment":"neutral","sentiment_score":-0.0007457054744008929,"channel":0,"num_words":16,"start":37.6,"end":42.225},{"sentences":[{"text":"Okay.","start":44.265,"end":44.585,"sentiment":"neutral","sentiment_score":-0.0021935650147497654}],"sentiment":"neutral","sentiment_score":-0.0021935650147497654,"channel":1,"num_words":1,"start":44.265,"end":44.585},{"sentences":[{"text":"chat to her about","start":44.305,"end":44.625,"sentiment":"neutral","sentiment_score":-0.0076487925834953785}],"sentiment":"neutral","sentiment_score":-0.0076487925834953785,"channel":0,"num_words":4,"start":44.305,"end":44.625},{"sentences":[{"text":"Let","start":44.585,"end":44.825,"sentiment":"neutral","sentiment_score":-0.01257096603512764}],"sentiment":"neutral","sentiment_score":-0.01257096603512764,"channel":1,"num_words":1,"start":44.585,"end":44.825},{"sentences":[{"text":"that.","start":44.625,"end":44.704998,"sentiment":"neutral","sentiment_score":-0.011656785383820534},{"text":"Oh,","start":44.704998,"end":44.945,"sentiment":"neutral","sentiment_score":-0.02639966458082199}],"sentiment":"neutral","sentiment_score":-0.019028224982321262,"channel":0,"num_words":2,"start":44.625,"end":44.945},{"sentences":[{"text":"me","start":44.825,"end":45.325,"sentiment":"neutral","sentiment_score":-0.03417292982339859}],"sentiment":"neutral","sentiment_score":-0.03417292982339859,"channel":1,"num_words":1,"start":44.825,"end":45.325},{"sentences":[{"text":"it actually says to contact Carrie if she's,","start":44.945,"end":47.605,"sentiment":"neutral","sentiment_score":-0.0329863871447742}],"sentiment":"neutral","sentiment_score":-0.0329863871447742,"channel":0,"num_words":8,"start":44.945,"end":47.605},{"sentences":[{"text":"yes.","start":48.024998,"end":48.504997,"sentiment":"neutral","sentiment_score":-0.021112965419888496}],"sentiment":"neutral","sentiment_score":-0.021112965419888496,"channel":1,"num_words":1,"start":48.024998,"end":48.504997},{"sentences":[{"text":"yeah,","start":48.385,"end":48.704998,"sentiment":"neutral","sentiment_score":-0.010347861796617508}],"sentiment":"neutral","sentiment_score":-0.010347861796617508,"channel":0,"num_words":1,"start":48.385,"end":48.704998},{"sentences":[{"text":"Okay.","start":48.504997,"end":48.985,"sentiment":"neutral","sentiment_score":-0.005803815089166164}],"sentiment":"neutral","sentiment_score":-0.005803815089166164,"channel":1,"num_words":1,"start":48.504997,"end":48.985},{"sentences":[{"text":"in.","start":48.704998,"end":49.204998,"sentiment":"neutral","sentiment_score":-0.007618486881256104}],"sentiment":"neutral","sentiment_score":-0.007618486881256104,"channel":0,"num_words":1,"start":48.704998,"end":49.204998},{"sentences":[{"text":"Oh, yeah.","start":48.985,"end":49.864998,"sentiment":"neutral","sentiment_score":0.008775386027991772},{"text":"I was just","start":49.864998,"end":50.265,"sentiment":"neutral","sentiment_score":0.01568566883603732}],"sentiment":"neutral","sentiment_score":0.0129215557128191,"channel":1,"num_words":5,"start":48.985,"end":50.265},{"sentences":[{"text":"Thanks.","start":50.225,"end":50.725,"sentiment":"neutral","sentiment_score":0.09120754152536392}],"sentiment":"neutral","sentiment_score":0.09120754152536392,"channel":0,"num_words":1,"start":50.225,"end":50.725},{"sentences":[{"text":"looking at that myself.","start":50.265,"end":51.324997,"sentiment":"neutral","sentiment_score":0.03535685874521732},{"text":"Let me have a look.","start":51.785,"end":52.665,"sentiment":"neutral","sentiment_score":0.01670934446156025},{"text":"Alright.","start":52.665,"end":52.905,"sentiment":"neutral","sentiment_score":0.02589701861143112},{"text":"Let me just pop you on a brief hold, and I'll see.","start":52.905,"end":54.504997,"sentiment":"neutral","sentiment_score":0.020077630877494812},{"text":"I think Carrie's on the phone, but I'll see if I can get through to it.","start":54.504997,"end":56.745,"sentiment":"neutral","sentiment_score":-0.0038600186044277507}],"sentiment":"neutral","sentiment_score":0.011316906546294615,"channel":1,"num_words":38,"start":50.265,"end":56.745},{"sentences":[{"text":"One moment.","start":56.745,"end":57.485,"sentiment":"neutral","sentiment_score":0.007831948809325695}],"sentiment":"neutral","sentiment_score":0.007831948809325695,"channel":1,"num_words":2,"start":56.745,"end":57.485},{"sentences":[{"text":"No worries.","start":58.670002,"end":59.15,"sentiment":"neutral","sentiment_score":0.0678233914077282},{"text":"Happy to hold, otherwise.","start":59.15,"end":60.11,"sentiment":"neutral","sentiment_score":0.1673358790576458},{"text":"Thank you.","start":60.11,"end":60.77,"sentiment":"positive","sentiment_score":0.3403131514787674}],"sentiment":"neutral","sentiment_score":0.1857020752504468,"channel":0,"num_words":8,"start":58.670002,"end":60.77},{"sentences":[{"text":"Thanks.","start":60.550003,"end":61.050003,"sentiment":"neutral","sentiment_score":0.2997090816497803}],"sentiment":"neutral","sentiment_score":0.2997090816497803,"channel":1,"num_words":1,"start":60.550003,"end":61.050003},{"sentences":[{"text":"Thanks.","start":62.43,"end":62.93,"sentiment":"neutral","sentiment_score":0.2904844880104065}],"sentiment":"neutral","sentiment_score":0.2904844880104065,"channel":0,"num_words":1,"start":62.43,"end":62.93},{"sentences":[{"text":"Daniel, it's Carrie.","start":132.075,"end":133.115,"sentiment":"neutral","sentiment_score":0.10132773965597153},{"text":"How are you?","start":133.115,"end":134.015,"sentiment":"neutral","sentiment_score":0.10415203372637431}],"sentiment":"neutral","sentiment_score":0.10273988669117291,"channel":1,"num_words":6,"start":132.075,"end":134.015},{"sentences":[{"text":"Hello.","start":134.66501,"end":135.16501,"sentiment":"neutral","sentiment_score":0.10630154609680176},{"text":"Doing well.","start":135.225,"end":135.625,"sentiment":"neutral","sentiment_score":0.2005440890789032},{"text":"How have you been?","start":135.625,"end":136.605,"sentiment":"neutral","sentiment_score":0.12498410791158676}],"sentiment":"neutral","sentiment_score":0.1439037365572793,"channel":0,"num_words":7,"start":134.66501,"end":136.605},{"sentences":[{"text":"I'm very well.","start":136.475,"end":137.435,"sentiment":"positive","sentiment_score":0.36633572975794476},{"text":"Thank 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customer named Daniel calls Points Conveyancing to ask for Mary Anne, but she is not in the office. Daniel informs the representative that Mary Anne sent a waiver to inform Daniel that the work done on the property is a defective section 32, which is covered under the contract. Daniel advises Daniel to contact the person he was speaking with and get a owner builder inspection report done so that the work can be sorted out quickly."},"intents":{"segments":[{"text":"It was just after or about a some paperwork that she's setting up for us for convincing. Okay.","start_word":49,"end_word":66,"intents":[{"intent":"Request assistance with paperwork","confidence_score":0.05094935}]},{"text":"We just need you to sign a waiver to let you know that, you know, if you get we sell the property in there and the purchaser tries to get out of it under the fact that work's been done without any owner builder report that you understand that the contract can be ended. Absolutely.","start_word":234,"end_word":288,"intents":[{"intent":"Sign waiver","confidence_score":0.82940704},{"intent":"Check waiver","confidence_score":0.030142616}]},{"text":"How do we rectify the paperwork?","start_word":458,"end_word":463,"intents":[{"intent":"Resolve paperwork","confidence_score":0.009272818}]},{"text":"need to see we'd need to see all the paperwork to make sure that they're fully licensed. So we'd need Yeah.","start_word":474,"end_word":494,"intents":[{"intent":"Verify license","confidence_score":0.08832419}]},{"text":"And that's why I could see in be your email that you're having trouble get accessing paperwork to it absolutely, all. because it's from a while back. Yep.","start_word":500,"end_word":527,"intents":[{"intent":"Resolve paperwork issue","confidence_score":0.004597085}]},{"text":"So if I was in your situation, I would get known to build a report done for a couple of $100 to to save you a headache down the track, but as I said, it's totally up to yourselves. Uh-huh.","start_word":528,"end_word":567,"intents":[{"intent":"Request report","confidence_score":0.29759112}]},{"text":"So need to contact the person that you sent through and get Yeah. him to do that. Yeah. Cool. I would get yep. So the work would be under $16. Yep. Yep. Okay. Yep. I would definitely go and get a owner builder inspection report done, and that way then we're a 100% covered off. Gotcha.","start_word":570,"end_word":625,"intents":[{"intent":"Provide information","confidence_score":0.005443032}]},{"text":"So we'd still be all good for the sale on the thirtieth? Yeah.","start_word":658,"end_word":670,"intents":[{"intent":"Confirm purchase","confidence_score":0.014262739}]},{"text":"No worries. All Alright. good. Fantastic. Cool. Alright. Thanks. No Thanks, worries. Adrian. See Thanks. you.","start_word":720,"end_word":735,"intents":[{"intent":"Confirm understanding","confidence_score":0.1309486}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.33641505241394043},{"text":"All Points Conveyancing. Gemma speaking. Hey. It's my name is Daniel. How are you?","start_word":2,"end_word":15,"sentiment":"neutral","sentiment_score":0.13459810614585876},{"text":"Good.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.3987789750099182},{"text":"How are you?","start_word":17,"end_word":19,"sentiment":"neutral","sentiment_score":0.24101409316062927},{"text":"Doing well. Thanks.","start_word":20,"end_word":22,"sentiment":"positive","sentiment_score":0.4527158737182617},{"text":"I was just wondering if Mary Anne's in, please. She's actually not in the office today. Can I help you with something, Daniel? Oh, all good. It was just after or about a some paperwork that she's setting up for us for convincing. Okay. Just a property you're buying or selling or Selling one. yeah. Did she leave a message for you yesterday? Did she? She sent through a, client aware of acknowledgment, and I just quickly wanted to have a Okay. chat to her about Let that. Oh, me it actually says to contact Carrie if she's, yes. yeah, Okay. in. Oh, yeah. I was just Thanks. looking at that myself. Let me have a look. Alright. Let me just pop you on a brief hold, and I'll see. I think Carrie's on the phone, but I'll see if I can get through to it. One moment. No worries. Happy to hold, otherwise.","start_word":23,"end_word":176,"sentiment":"neutral","sentiment_score":0.013567868620157242},{"text":"Thank you.","start_word":177,"end_word":178,"sentiment":"positive","sentiment_score":0.33420073986053467},{"text":"Thanks. Thanks. Daniel, it's Carrie. How are you? Hello. Doing well. How have you been?","start_word":179,"end_word":193,"sentiment":"neutral","sentiment_score":0.15101629495620728},{"text":"I'm very well. Thank you. That's good.","start_word":194,"end_word":200,"sentiment":"positive","sentiment_score":0.4047947227954865},{"text":"Yep. So Mary Anne sent you a waiver because in your instruction sheet, you advised us that there has been works done, and now you've come back and said that they haven't. We just need you to sign a waiver to let you know that, you know, if you get we sell the property in there and the purchaser tries to get out of it under the fact that work's been done without any owner builder report that you understand that the contract can be ended. Absolutely. So all of the work done and this is I probably should have flagged that in the email through to you guys. All the work done was actually done seven years and two months ago, which is awesome because it's just outside of the No. coverage. That's in regards to No? building permits. No. Uh-huh. Okay. So owner builder work goes on any work you've done. It's only the seven years is only for permits issued in the last seven years. Gotcha. It Yep. So yep. the So the a work purchaser was can carried look. out. Sorry. Sorry. Yeah. There's So a delay. yeah. So basically, if you've done owner builder work and you don't have an owner builder inspection report in your contract, it does give the vendor a ground to argue that it's a defective section 32. Mhmm. Gotcha. Okay. The work was carried out by like, the flooring was done by a licensed flooring person. Air conditioning was done by a licensed air conditioner, like, installer. How do we rectify the paperwork? How do we make sure that that's We'd the case? need to see we'd need to see all the paperwork to make sure that they're fully licensed. So we'd need Yeah. to That's see gonna yeah. And that's why I could see in be your email that you're having trouble get accessing paperwork to it absolutely, all. because it's from a while back. Yep. So if I was in your situation, I would get known to build a report done for a couple of $100 to to save you a headache down the track, but as I said, it's totally up to yourselves. Uh-huh. Okay. Cool. So need to contact the person that you sent through and get Yeah. him to do that. Yeah. Cool. I would get yep. So the work would be under $16. Yep. Yep. Okay. Yep. I would definitely go and get a owner builder inspection report done, and that way then we're a 100% covered off. Gotcha. No problem. And do you think that if if I contact him shortly, like, today, Oh, it'd they're still pretty quick. be Yeah. Yeah. That that don't take that long. No. gotcha. So we'd still be all good for the sale on the thirtieth? Yeah. If you if you get onto that straight away, yep, you'll you should be right to get that back in the few days, and then we can get it all sorted for you.","start_word":201,"end_word":703,"sentiment":"neutral","sentiment_score":-0.037077300420871546},{"text":"Thanks, Carrie.","start_word":704,"end_word":705,"sentiment":"positive","sentiment_score":0.38282743096351624},{"text":"I'll keep you my tone now, and thanks for clarifying the difference on that. No worries. All Alright.","start_word":706,"end_word":723,"sentiment":"neutral","sentiment_score":0.2836049497127533},{"text":"good. Fantastic. Cool.","start_word":724,"end_word":726,"sentiment":"positive","sentiment_score":0.5019022226333618},{"text":"Alright.","start_word":727,"end_word":727,"sentiment":"neutral","sentiment_score":0.3053239583969116},{"text":"Thanks.","start_word":728,"end_word":728,"sentiment":"positive","sentiment_score":0.35005056858062744},{"text":"No Thanks, worries. Adrian. See Thanks. you. Bye. See Bye. you. Bye. Bye.","start_word":729,"end_word":741,"sentiment":"neutral","sentiment_score":0.13831961154937744}],"average":{"sentiment":"neutral","sentiment_score":0.015164032825448894}}}}