{"metadata":{"transaction_key":"deprecated","request_id":"01a0e5d8-af8b-7c13-84c1-09e1e4c19e56","sha256":"d4cb49a06430c7f6ad143449bb60ec53bc8f37f0b14f05359ea73577134dfa57","created":"2026-09-28T02:29:40.756Z","duration":630.28796,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1568,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1757,"output_tokens":1761},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1757,"output_tokens":75}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Hello, Zohib. How are you doing today? Sure. No worries. I'll be more than happy of help. And we really appreciate you and your I mean, for choosing Airtel. For us to proceed, could you provide your last name, please? Thank you so much. I just want to make sure that I've got your name correctly. I have Zohay Khaled. It's z for Zulu. Just cut me off if I am I mean, spelled it with it's important. It's Z for Zulu, O for Oscar, H for Henry, A for alpha, I for India, B for bravo. Correct? And then for your last name, I have k for kilo, h for hotel, e for echo, l for Lima. Oh, a for that's c for kilo, h for hotel, a for alpha, l for Lima, I for India, d for delta. Correct? Okay. And you're looking for a 50 MBPS plan. Just to make sure that your address is serviceable, I know that you've already visited the the network that is serviceable in your location. I just want to make sure that on our end as well. So if you could please provide your service address, please. Thank you so much. Just give me one second. Sorry. That's 9. What's that again? I have Unit 009. And then slash. Oh, 100 9. Correct? And then and then 1009 slash 9. Correct? And what's the street name again? One second, please. No worries. Is it the Genevieve Street? Genevieve Street. I have G E N E V I E V E. Sorry. I'm I I I I I I lost you at after g for okay. Mhmm. Okay. Thank you so much. I have Unit 1 Hun 1009 Slash 9 Gay Street. Let me check. Is it 9 Gay Street Castle Hill? 1009. Okay. Just to complete your address, I have Unit 10099 Gay Street, right, New South Wales. Okay. Yes. Your address is serviceable with our network, Supa network. And moving forward, that's gonna be 50 Mbps plan. And if I may ask, how many users will gonna use the Internet? Okay. Yeah. This is a the perfect plan. How do you how you normally use the Internet? Is it browsing, streaming? Do you also work at home? So if I may ask, how many person usually do work at home? If I may ask if have you already tried I mean, if you have already used a previous plan under 50 MBPS for a work at home setup, how is it? Okay. Okay. Sure. No worries. And if I may ask, are you switching new Internet or this is your new address? Oh, okay. No worries. Let me go ahead now and check with you that our current prices. Hold on. We actually have current promotion. If I may ask if you are going to use your current router or you're gonna okay. Thank you so much. Just give me one second. Okay. Let me just Okay. Super Network. K. So for 50 Mbps, we have a $79.95. That's the standard price. And if we you are gonna have a contract for twelve months, we'll offer you a 15% discount for six months. And then after six months, the the standard fee for $79 and 95¢ will start after six months. So let me So are you going to sure. Sure. It's it's fine then. If you don't if you don't wanna lock have a lock in contract, there's just a connection fee for $45. This is only a one time payment. No. It's it depends on the contract, and the promotion for a one month free one month free was already over. Our current offer promotion offer right now is for a twenty four months contract with 10% discount for twelve months and the twelve month contract for 15% discount for six months. Or you rather go with the no lock in contract? Mhmm. Yeah. You might mhmm. Yeah. Yeah. It's actually the best price for 50 m b p s. It's 70 $9.95 per per month. The connection fee is $45 only, and that's only a one time payment. Thank you so much. Sure. You can call us anytime. And if you need further assistance and questions, don't don't hesitate to call us, and we'll be more than happy to assist. Okay? 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you for calling Airtel. My name is Mary. May I have your name, please? Hello, Zohib. How are you doing today?\n\nSure. No worries. I'll be more than happy of help. And we really appreciate you and your I mean, for choosing Airtel. For us to proceed, could you provide your last name, please?\n\nThank you so much. I just want to make sure that I've got your name correctly. I have Zohay Khaled. It's z for Zulu. Just cut me off if I am I mean, spelled it with it's important.\n\nIt's Z for Zulu, O for Oscar, H for Henry, A for alpha, I for India, B for bravo. Correct? And then for your last name, I have k for kilo, h for hotel, e for echo, l for Lima. Oh, a for that's c for kilo, h for hotel, a for alpha, l for Lima, I for India, d for delta. Correct?\n\nOkay. And you're looking for a 50 MBPS plan. Just to make sure that your address is serviceable, I know that you've already visited the the network that is serviceable in your location. I just want to make sure that on our end as well. So if you could please provide your service address, please.\n\nThank you so much. Just give me one second. Sorry. That's 9. What's that again?\n\nI have Unit 009. And then slash. Oh, 100 9. Correct? And then and then 1009 slash 9.\n\nCorrect? And what's the street name again? One second, please. No worries. Is it the Genevieve Street?\n\nGenevieve Street. I have G E N E V I E V E. Sorry. I'm I I I I I I lost you at after g for okay. Mhmm.\n\nOkay. Thank you so much. I have Unit 1 Hun 1009 Slash 9 Gay Street. Let me check. Is it 9 Gay Street Castle Hill?\n\n1009. Okay. Just to complete your address, I have Unit 10099 Gay Street, right, New South Wales. Okay. Yes.\n\nYour address is serviceable with our network, Supa network. And moving forward, that's gonna be 50 Mbps plan. And if I may ask, how many users will gonna use the Internet? Okay. Yeah.\n\nThis is a the perfect plan. How do you how you normally use the Internet? Is it browsing, streaming? Do you also work at home? So if I may ask, how many person usually do work at home?\n\nIf I may ask if have you already tried I mean, if you have already used a previous plan under 50 MBPS for a work at home setup, how is it? Okay. Okay. Sure. No worries.\n\nAnd if I may ask, are you switching new Internet or this is your new address? Oh, okay. No worries. Let me go ahead now and check with you that our current prices. Hold on.\n\nWe actually have current promotion. If I may ask if you are going to use your current router or you're gonna okay. Thank you so much. Just give me one second. Okay.\n\nLet me just Okay. Super Network. K. So for 50 Mbps, we have a $79.95. That's the standard price.\n\nAnd if we you are gonna have a contract for twelve months, we'll offer you a 15% discount for six months. And then after six months, the the standard fee for $79 and 95¢ will start after six months. So let me So are you going to sure. Sure. It's it's fine then.\n\nIf you don't if you don't wanna lock have a lock in contract, there's just a connection fee for $45. This is only a one time payment. No. It's it depends on the contract, and the promotion for a one month free one month free was already over. Our current offer promotion offer right now is for a twenty four months contract with 10% discount for twelve months and the twelve month contract for 15% discount for six months.\n\nOr you rather go with the no lock in contract? Mhmm. Yeah. You might mhmm. Yeah.\n\nYeah. It's actually the best price for 50 m b p s. It's 70 $9.95 per per month. The connection fee is $45 only, and that's only a one time payment. Thank you so much.\n\nSure. You can call us anytime. And if you need further assistance and questions, don't don't hesitate to call us, and we'll be more than happy to assist. Okay? Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.1999999,"end":2.56,"sentiment":"positive","sentiment_score":0.49278509616851807},{"text":"My name is Mary.","start":2.56,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.31598691642284393},{"text":"May I have your name, please?","start":3.4399998,"end":4.74,"sentiment":"neutral","sentiment_score":0.18211381137371063},{"text":"Hello, Zohib.","start":8.24,"end":9.2,"sentiment":"neutral","sentiment_score":0.2666594460606575},{"text":"How are you doing today?","start":9.2,"end":10.42,"sentiment":"positive","sentiment_score":0.3473047435283661}],"sentiment":"neutral","sentiment_score":0.3222908465699716,"num_words":22,"start":1.1999999,"end":10.42},{"sentences":[{"text":"Sure.","start":42.615,"end":43.015,"sentiment":"neutral","sentiment_score":0.21402853727340695},{"text":"No worries.","start":43.015,"end":43.415,"sentiment":"positive","sentiment_score":0.39643165469169617},{"text":"I'll be more than happy of help.","start":43.415,"end":44.935,"sentiment":"positive","sentiment_score":0.7555650898388454},{"text":"And we really appreciate you and your I mean, for choosing Airtel.","start":44.935,"end":49.114998,"sentiment":"positive","sentiment_score":0.6383075465758642},{"text":"For us to proceed, could you provide your last name, please?","start":49.255,"end":53.915,"sentiment":"neutral","sentiment_score":0.15872833200476386}],"sentiment":"positive","sentiment_score":0.47580453595428757,"num_words":33,"start":42.615,"end":53.915},{"sentences":[{"text":"Thank you so much.","start":61.06,"end":62.1,"sentiment":"positive","sentiment_score":0.5036951154470444},{"text":"I just want to make sure that I've got your name correctly.","start":62.1,"end":64.76,"sentiment":"neutral","sentiment_score":0.08756246510893106},{"text":"I have Zohay Khaled.","start":65.3,"end":67.7,"sentiment":"neutral","sentiment_score":0.043375201523303986},{"text":"It's z for Zulu.","start":67.7,"end":69.32,"sentiment":"neutral","sentiment_score":0.044106772635132074},{"text":"Just cut me off if I am I mean, spelled it with it's important.","start":69.38,"end":74.905,"sentiment":"neutral","sentiment_score":-0.001391638269914048}],"sentiment":"neutral","sentiment_score":0.08936776326184995,"num_words":38,"start":61.06,"end":74.905},{"sentences":[{"text":"It's Z for Zulu, O for Oscar, H for Henry, A for alpha, I for India, B for bravo.","start":75.925,"end":86.17,"sentiment":"neutral","sentiment_score":0.018069157180817502},{"text":"Correct?","start":87.03,"end":87.53,"sentiment":"neutral","sentiment_score":0.02939290553331375},{"text":"And then for your last name, I have k for kilo, h for hotel, e for echo, l for Lima.","start":88.63,"end":96.49,"sentiment":"neutral","sentiment_score":0.010132616548798979},{"text":"Oh, a for that's c for kilo, h for hotel, a for alpha, l for Lima, I for India, d for delta.","start":97.43,"end":107.635,"sentiment":"neutral","sentiment_score":0.026334095365283163},{"text":"Correct?","start":107.635,"end":108.135,"sentiment":"neutral","sentiment_score":0.06154237687587738}],"sentiment":"neutral","sentiment_score":0.0193055825056656,"num_words":63,"start":75.925,"end":108.135},{"sentences":[{"text":"Okay.","start":110.115,"end":110.615,"sentiment":"neutral","sentiment_score":0.1480468511581421},{"text":"And you're looking for a 50 MBPS plan.","start":110.835,"end":113.655,"sentiment":"neutral","sentiment_score":0.07168369693681598},{"text":"Just to make sure that your address is serviceable, I know that you've already visited the the network that is serviceable in your location.","start":114.96,"end":123.94,"sentiment":"neutral","sentiment_score":0.16331364214420319},{"text":"I just want to make sure that on our end as well.","start":124.0,"end":126.88,"sentiment":"neutral","sentiment_score":0.17226394141713777},{"text":"So if you could please provide your service address, please.","start":126.88,"end":130.445,"sentiment":"neutral","sentiment_score":0.05549910571426153}],"sentiment":"neutral","sentiment_score":0.13205822167748754,"num_words":55,"start":110.115,"end":130.445},{"sentences":[{"text":"Thank you so much.","start":141.22,"end":141.94,"sentiment":"positive","sentiment_score":0.6690322011709213},{"text":"Just give me one second.","start":141.94,"end":143.23999,"sentiment":"neutral","sentiment_score":0.2043517917394638},{"text":"Sorry.","start":159.395,"end":159.79501,"sentiment":"neutral","sentiment_score":-0.04318506270647049},{"text":"That's 9.","start":159.79501,"end":160.85501,"sentiment":"neutral","sentiment_score":-0.032413627952337265},{"text":"What's that again?","start":161.315,"end":162.21501,"sentiment":"neutral","sentiment_score":-0.009977553815891346}],"sentiment":"neutral","sentiment_score":0.23732951888814569,"num_words":15,"start":141.22,"end":162.21501},{"sentences":[{"text":"I have Unit 009.","start":173.4,"end":175.66,"sentiment":"neutral","sentiment_score":0.01084306463599205},{"text":"And then slash.","start":177.16,"end":178.22,"sentiment":"neutral","sentiment_score":0.011358252726495266},{"text":"Oh, 100 9.","start":180.6,"end":182.2,"sentiment":"neutral","sentiment_score":0.011108430102467537},{"text":"Correct?","start":182.2,"end":182.565,"sentiment":"neutral","sentiment_score":0.0190869253128767},{"text":"And then and then 1009 slash 9.","start":184.485,"end":190.565,"sentiment":"neutral","sentiment_score":0.007365963089146784}],"sentiment":"neutral","sentiment_score":0.010078942998208933,"num_words":18,"start":173.4,"end":190.565},{"sentences":[{"text":"Correct?","start":190.565,"end":191.065,"sentiment":"neutral","sentiment_score":0.01986001245677471},{"text":"And what's the street name again?","start":192.88501,"end":194.905,"sentiment":"neutral","sentiment_score":0.006996406630302469},{"text":"One second, please.","start":210.13501,"end":211.27501,"sentiment":"neutral","sentiment_score":0.004780015132079522},{"text":"No worries.","start":223.56001,"end":224.38,"sentiment":"neutral","sentiment_score":0.023024448193609715},{"text":"Is it the Genevieve Street?","start":228.12001,"end":229.90001,"sentiment":"neutral","sentiment_score":0.012237854860723018}],"sentiment":"neutral","sentiment_score":0.010789215783862507,"num_words":17,"start":190.565,"end":229.90001},{"sentences":[{"text":"Genevieve Street.","start":230.6,"end":231.66,"sentiment":"neutral","sentiment_score":0.014028909616172314},{"text":"I have G E N E V I E V E.","start":236.6,"end":242.00499,"sentiment":"neutral","sentiment_score":0.00024578639898787877},{"text":"Sorry.","start":252.18,"end":252.58,"sentiment":"neutral","sentiment_score":-0.07484391331672668},{"text":"I'm I I I I I I lost you at after g for okay.","start":252.58,"end":260.12,"sentiment":"neutral","sentiment_score":-0.13576125247137888},{"text":"Mhmm.","start":261.3,"end":261.8,"sentiment":"neutral","sentiment_score":-0.028107795864343643}],"sentiment":"neutral","sentiment_score":-0.06802923359169528,"num_words":29,"start":230.6,"end":261.8},{"sentences":[{"text":"Okay.","start":263.69998,"end":264.19998,"sentiment":"neutral","sentiment_score":0.07551469653844833},{"text":"Thank you so much.","start":264.675,"end":269.985,"sentiment":"neutral","sentiment_score":0.1629566978663206},{"text":"I have Unit 1 Hun 1009 Slash 9 Gay Street.","start":277.27,"end":282.16998,"sentiment":"neutral","sentiment_score":0.044506780616939065},{"text":"Let me check.","start":284.78998,"end":285.84998,"sentiment":"neutral","sentiment_score":0.03152121603488922},{"text":"Is it 9 Gay Street Castle Hill?","start":292.17502,"end":294.435,"sentiment":"neutral","sentiment_score":0.022372038502778326}],"sentiment":"neutral","sentiment_score":0.056943088471889496,"num_words":25,"start":263.69998,"end":294.435},{"sentences":[{"text":"1009.","start":300.575,"end":302.035,"sentiment":"neutral","sentiment_score":0.04195304960012436},{"text":"Okay.","start":304.56,"end":304.88,"sentiment":"neutral","sentiment_score":0.0619475431740284},{"text":"Just to complete your address, I have Unit 10099 Gay Street, right, New South Wales.","start":304.88,"end":313.22,"sentiment":"neutral","sentiment_score":0.05601993004480998},{"text":"Okay.","start":313.76,"end":314.26,"sentiment":"neutral","sentiment_score":0.13793811202049255},{"text":"Yes.","start":314.4,"end":314.9,"sentiment":"neutral","sentiment_score":0.2294282019138336}],"sentiment":"neutral","sentiment_score":0.0690297819674015,"num_words":19,"start":300.575,"end":314.9},{"sentences":[{"text":"Your address is serviceable with our network, Supa network.","start":315.12,"end":319.06,"sentiment":"neutral","sentiment_score":0.25598721040619743},{"text":"And moving forward, that's gonna be 50 Mbps plan.","start":319.645,"end":323.82498,"sentiment":"neutral","sentiment_score":0.21483713719579908},{"text":"And if I may ask, how many users will gonna use the Internet?","start":324.205,"end":327.665,"sentiment":"neutral","sentiment_score":0.009502565953880548},{"text":"Okay.","start":330.04498,"end":330.54498,"sentiment":"neutral","sentiment_score":0.12221651524305344},{"text":"Yeah.","start":330.60498,"end":330.845,"sentiment":"neutral","sentiment_score":0.3211236596107483}],"sentiment":"neutral","sentiment_score":0.1455846260809763,"num_words":33,"start":315.12,"end":330.845},{"sentences":[{"text":"This is a the perfect plan.","start":330.845,"end":332.365,"sentiment":"positive","sentiment_score":0.7611586848894755},{"text":"How do you how you normally use the Internet?","start":332.365,"end":335.37,"sentiment":"neutral","sentiment_score":0.26890168421798283},{"text":"Is it browsing, streaming?","start":335.37,"end":337.55,"sentiment":"neutral","sentiment_score":0.15354231372475624},{"text":"Do you also work at home?","start":337.69,"end":339.31,"sentiment":"neutral","sentiment_score":0.07819958031177521},{"text":"So if I may ask, how many person usually do work at home?","start":342.41,"end":346.27,"sentiment":"neutral","sentiment_score":0.020436411651854332}],"sentiment":"neutral","sentiment_score":0.21937124619848633,"num_words":38,"start":330.845,"end":346.27},{"sentences":[{"text":"If I may ask if have you already tried I mean, if you have already used a previous plan under 50 MBPS for a work at home setup, how is it?","start":349.795,"end":360.535,"sentiment":"neutral","sentiment_score":0.018731699775784247},{"text":"Okay.","start":362.81998,"end":363.31998,"sentiment":"neutral","sentiment_score":0.142688050866127},{"text":"Okay.","start":363.53998,"end":363.86,"sentiment":"neutral","sentiment_score":0.09518299251794816},{"text":"Sure.","start":363.86,"end":364.09998,"sentiment":"neutral","sentiment_score":0.07811446487903595},{"text":"No worries.","start":364.09998,"end":364.84,"sentiment":"neutral","sentiment_score":0.04264471121132374}],"sentiment":"neutral","sentiment_score":0.027276600659307506,"num_words":36,"start":349.795,"end":364.84},{"sentences":[{"text":"And if I may ask, are you switching new Internet or this is your new address?","start":365.06,"end":371.71997,"sentiment":"neutral","sentiment_score":-0.005172912962734699},{"text":"Oh, okay.","start":376.595,"end":377.235,"sentiment":"neutral","sentiment_score":0.009967032354325056},{"text":"No worries.","start":377.235,"end":377.715,"sentiment":"neutral","sentiment_score":0.015946500468999147},{"text":"Let me go ahead now and check with you that our current prices.","start":377.715,"end":383.655,"sentiment":"neutral","sentiment_score":0.010655109412395038},{"text":"Hold on.","start":383.715,"end":384.535,"sentiment":"neutral","sentiment_score":0.002791240345686674}],"sentiment":"neutral","sentiment_score":0.0032331246084400587,"num_words":35,"start":365.06,"end":384.535},{"sentences":[{"text":"We actually have current promotion.","start":385.715,"end":387.41498,"sentiment":"neutral","sentiment_score":0.04209007285535336},{"text":"If I may ask if you are going to use your current router or you're gonna okay.","start":388.90997,"end":395.96997,"sentiment":"neutral","sentiment_score":0.02312355159836657},{"text":"Thank you so much.","start":398.59,"end":399.55,"sentiment":"positive","sentiment_score":0.5235482975840569},{"text":"Just give me one second.","start":399.55,"end":401.00998,"sentiment":"neutral","sentiment_score":0.09837898313999176},{"text":"Okay.","start":408.585,"end":409.065,"sentiment":"neutral","sentiment_score":0.03794000297784805}],"sentiment":"neutral","sentiment_score":0.10086183907696977,"num_words":32,"start":385.715,"end":409.065},{"sentences":[{"text":"Let me just Okay.","start":409.065,"end":417.11002,"sentiment":"neutral","sentiment_score":0.03827878786250949},{"text":"Super Network.","start":417.49,"end":418.31,"sentiment":"neutral","sentiment_score":0.10900233313441277},{"text":"K.","start":423.81,"end":424.31,"sentiment":"neutral","sentiment_score":0.03273862972855568},{"text":"So for 50 Mbps, we have a $79.95.","start":426.29,"end":431.165,"sentiment":"neutral","sentiment_score":0.05597949353978038},{"text":"That's the standard price.","start":431.225,"end":432.605,"sentiment":"neutral","sentiment_score":0.07104487251490355}],"sentiment":"neutral","sentiment_score":0.05978283609606718,"num_words":19,"start":409.065,"end":432.605},{"sentences":[{"text":"And if we you are gonna have a contract for twelve months, we'll offer you a 15% discount for six months.","start":433.065,"end":441.245,"sentiment":"neutral","sentiment_score":0.08231168346745628},{"text":"And then after six months, the the standard fee for $79 and 95¢ will start after six months.","start":442.905,"end":451.42,"sentiment":"neutral","sentiment_score":0.05074192693128305},{"text":"So let me So are you going to sure.","start":452.52002,"end":474.905,"sentiment":"neutral","sentiment_score":-0.061868755146861076},{"text":"Sure.","start":475.84,"end":476.34,"sentiment":"neutral","sentiment_score":0.05143188685178757},{"text":"It's it's fine then.","start":476.96,"end":478.25998,"sentiment":"neutral","sentiment_score":0.04097462212666869}],"sentiment":"neutral","sentiment_score":0.043262878647790506,"num_words":53,"start":433.065,"end":478.25998},{"sentences":[{"text":"If you don't if you don't wanna lock have a lock in contract, there's just a connection fee for $45.","start":478.56,"end":486.25998,"sentiment":"neutral","sentiment_score":-0.08874086327850819},{"text":"This is only a one time payment.","start":486.4,"end":487.995,"sentiment":"neutral","sentiment_score":-0.06530440651944705},{"text":"No.","start":499.35498,"end":499.85498,"sentiment":"neutral","sentiment_score":-0.07423966377973557},{"text":"It's it depends on the contract, and the promotion for a one month free one month free was already over.","start":500.875,"end":512.68,"sentiment":"neutral","sentiment_score":-0.03747711041942239},{"text":"Our current offer promotion offer right now is for a twenty four months contract with 10% discount for twelve months and the twelve month contract for 15% discount for six months.","start":512.68,"end":537.81,"sentiment":"neutral","sentiment_score":0.03885885736634655}],"sentiment":"neutral","sentiment_score":-0.023431713987566247,"num_words":79,"start":478.56,"end":537.81},{"sentences":[{"text":"Or you rather go with the no lock in contract?","start":538.58997,"end":541.00995,"sentiment":"neutral","sentiment_score":-0.05878930613398552},{"text":"Mhmm.","start":576.815,"end":577.315,"sentiment":"neutral","sentiment_score":0.06245916336774826},{"text":"Yeah.","start":582.83,"end":583.33,"sentiment":"neutral","sentiment_score":0.04897736385464668},{"text":"You might mhmm.","start":586.99,"end":588.53,"sentiment":"neutral","sentiment_score":0.0031628526436785855},{"text":"Yeah.","start":594.59,"end":594.975,"sentiment":"neutral","sentiment_score":0.0474453866481781}],"sentiment":"neutral","sentiment_score":-0.0262201618461404,"num_words":16,"start":538.58997,"end":594.975},{"sentences":[{"text":"Yeah.","start":596.255,"end":596.495,"sentiment":"neutral","sentiment_score":0.08298081159591675},{"text":"It's actually the best price for 50 m b p s.","start":596.495,"end":599.63495,"sentiment":"neutral","sentiment_score":0.13935275104912845},{"text":"It's 70 $9.95 per per month.","start":599.855,"end":603.315,"sentiment":"neutral","sentiment_score":0.09544777249296506},{"text":"The connection fee is $45 only, and that's only a one time payment.","start":606.255,"end":609.99,"sentiment":"neutral","sentiment_score":0.039840200915932655},{"text":"Thank you so much.","start":615.35,"end":616.49,"sentiment":"positive","sentiment_score":0.7199697494506836}],"sentiment":"neutral","sentiment_score":0.1596099805086851,"num_words":35,"start":596.255,"end":616.49},{"sentences":[{"text":"Sure.","start":617.99,"end":618.31,"sentiment":"neutral","sentiment_score":0.295330286026001},{"text":"You can call us anytime.","start":618.31,"end":619.61,"sentiment":"neutral","sentiment_score":0.20093752741813659},{"text":"And if you need further assistance and questions, don't don't hesitate to call us, and we'll be more than happy to assist.","start":619.67,"end":625.5629,"sentiment":"neutral","sentiment_score":0.18551986757665873},{"text":"Okay?","start":625.64294,"end":626.14294,"sentiment":"positive","sentiment_score":0.3669416904449463},{"text":"Thank you.","start":628.44293,"end":629.1829,"sentiment":"neutral","sentiment_score":0.2863202132284641}],"sentiment":"neutral","sentiment_score":0.20390442344209841,"num_words":31,"start":617.99,"end":629.1829}]}}]},{"alternatives":[{"transcript":"Hi, Mary. I'm Zohib. I'm good. I'm good. So I was just calling with regards to a new Internet connection. So now in my building, there is there has been new connection of super network. And so I'm just selecting between I mean, essentially, Airtel is is one of the Internet service providers on that network. So, yeah, I just wanted to check your best price really for the 50 MBPS plan. That's Khaled, k h a l I d. Yep. Yep. Cool. Yep. Yep. Yes. No. A for alpha. A for alpha. Yep. Khaled. Yep. That's correct. Perfect. Yes. It's Unit 10099 Gay Street, Castle Hill. Yep. 9 Gay Street, G A Y. The unit is 1009. Yes. It's Yep. Yep. 10 0 9. Yep. Yes. That's G A Y, Gay Street. Sorry. So so Victory. No. No. No. No. Not that. It's just 9 Gay Street, G A Y, G For Giraffe, A For Alpha, Y For Yankee. G for giraffe, a for apple, and Y for Yankee. Yep. No worries. That's correct. Yep. Do you have that on that on your list as well, I guess? Or that's correct. Yes. Yep. That's correct. Two. Yes. I do. Just me. Yes. It was it was fine. It's perfect. Yep. No. So I'm switching my Internet from origin. Yes. Yep. Yes. I plan to use the current one. Sure. Yeah. No. I think I'll stick to I mean, I I won't do that in the twelve month, actually. So I'm I'm most probably will leave the apartment in four months' time. So that's why I can't do the one one year plan. Yep. Okay. Okay. Sure. And I think the first month is free for this building. Sure. Sure. Yeah. No. I think so yeah. No. I will go with no lock in contract, actually. But yeah. I think so so I think the building management has actually told us that on this new network, we will have one month free. Now and I think on your website as well, obviously, it just says one month free for the plans. Cool. I think I'll I'll actually let me just confirm with the building management as well, just get some clarification for that one month, and you probably check some other plans as well just to compare the rates, obviously, like, at the best price. But I think for you guys, with no lock in contract, 80 is the best price for 50 Mbps. Okay. Cool. Cool. Cool. Cool. That's the connection fee. Yep. Cool. Cool. Cool. Okay. No worries. Thank you, Mary. I all good. Thanks for your help. See you. Bye. Yep. Definitely. I appreciate it. Thank you. See you. 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Mary. I'm Zohib. I'm good. I'm good. So I was just calling with regards to a new Internet connection.\n\nSo now in my building, there is there has been new connection of super network. And so I'm just selecting between I mean, essentially, Airtel is is one of the Internet service providers on that network. So, yeah, I just wanted to check your best price really for the 50 MBPS plan. That's Khaled, k h a l I d. Yep.\n\nYep. Cool. Yep. Yep. Yes.\n\nNo. A for alpha. A for alpha. Yep. Khaled.\n\nYep. That's correct. Perfect. Yes. It's Unit 10099 Gay Street, Castle Hill.\n\nYep. 9 Gay Street, G A Y. The unit is 1009. Yes. It's Yep.\n\nYep. 10 0 9. Yep. Yes. That's G A Y, Gay Street.\n\nSorry. So so Victory. No. No. No.\n\nNo. Not that. It's just 9 Gay Street, G A Y, G For Giraffe, A For Alpha, Y For Yankee. G for giraffe, a for apple, and Y for Yankee. Yep.\n\nNo worries. That's correct. Yep. Do you have that on that on your list as well, I guess? Or that's correct.\n\nYes. Yep. That's correct. Two. Yes.\n\nI do. Just me. Yes. It was it was fine. It's perfect.\n\nYep. No. So I'm switching my Internet from origin. Yes. Yep.\n\nYes. I plan to use the current one. Sure. Yeah. No.\n\nI think I'll stick to I mean, I I won't do that in the twelve month, actually. So I'm I'm most probably will leave the apartment in four months' time. So that's why I can't do the one one year plan. Yep. Okay.\n\nOkay. Sure. And I think the first month is free for this building. Sure. Sure.\n\nYeah. No. I think so yeah. No. I will go with no lock in contract, actually.\n\nBut yeah. I think so so I think the building management has actually told us that on this new network, we will have one month free. Now and I think on your website as well, obviously, it just says one month free for the plans. Cool. I think I'll I'll actually let me just confirm with the building management as well, just get some clarification for that one month, and you probably check some other plans as well just to compare the rates, obviously, like, at the best price.\n\nBut I think for you guys, with no lock in contract, 80 is the best price for 50 Mbps. Okay. Cool. Cool. Cool.\n\nCool. That's the connection fee. Yep. Cool. Cool.\n\nCool. Okay. No worries. Thank you, Mary. I all good.\n\nThanks for your help. See you. Bye. Yep. Definitely.\n\nI appreciate it. Thank you. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":5.44,"end":6.16,"sentiment":"neutral","sentiment_score":0.09445295110344887},{"text":"I'm Zohib.","start":6.16,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.0882062241435051},{"text":"I'm good.","start":10.88,"end":11.44,"sentiment":"positive","sentiment_score":0.5633949041366577},{"text":"I'm good.","start":11.44,"end":12.099999,"sentiment":"positive","sentiment_score":0.5452241897583008},{"text":"So I was just calling with regards to a new Internet connection.","start":13.215,"end":18.435001,"sentiment":"neutral","sentiment_score":0.06576881542180975}],"sentiment":"neutral","sentiment_score":0.1685891161672771,"num_words":20,"start":5.44,"end":18.435001},{"sentences":[{"text":"So now in my building, there is there has been new connection of super network.","start":18.655,"end":25.715,"sentiment":"neutral","sentiment_score":0.03753916919231415},{"text":"And so I'm just selecting between I mean, essentially, Airtel is is one of the Internet service providers on that network.","start":27.055,"end":34.8,"sentiment":"neutral","sentiment_score":0.05637189985385963},{"text":"So, yeah, I just wanted to check your best price really for the 50 MBPS plan.","start":34.8,"end":54.995003,"sentiment":"neutral","sentiment_score":0.07267797528766096},{"text":"That's Khaled, k h a l I d.","start":54.995003,"end":58.579998,"sentiment":"neutral","sentiment_score":0.054026579950004816},{"text":"Yep.","start":72.465,"end":72.965,"sentiment":"neutral","sentiment_score":0.020526310428977013}],"sentiment":"neutral","sentiment_score":0.05512268835159599,"num_words":61,"start":18.655,"end":72.965},{"sentences":[{"text":"Yep.","start":73.744995,"end":74.244995,"sentiment":"neutral","sentiment_score":0.042936041951179504},{"text":"Cool.","start":74.385,"end":74.885,"sentiment":"neutral","sentiment_score":0.1119932383298874},{"text":"Yep.","start":87.2,"end":87.7,"sentiment":"neutral","sentiment_score":0.02398011088371277},{"text":"Yep.","start":88.0,"end":88.399994,"sentiment":"neutral","sentiment_score":0.030161216855049133},{"text":"Yes.","start":88.399994,"end":88.899994,"sentiment":"neutral","sentiment_score":0.04003260284662247}],"sentiment":"neutral","sentiment_score":0.049820642173290255,"num_words":5,"start":73.744995,"end":88.899994},{"sentences":[{"text":"No.","start":95.495,"end":95.735,"sentiment":"neutral","sentiment_score":-0.01671578735113144},{"text":"A for alpha.","start":95.735,"end":96.715004,"sentiment":"neutral","sentiment_score":-0.009183904233699044},{"text":"A for alpha.","start":97.335,"end":98.395004,"sentiment":"neutral","sentiment_score":0.011153707901636759},{"text":"Yep.","start":98.695,"end":99.195,"sentiment":"neutral","sentiment_score":0.030799921602010727},{"text":"Khaled.","start":99.415,"end":99.915,"sentiment":"neutral","sentiment_score":0.031414225697517395}],"sentiment":"neutral","sentiment_score":0.0057119745502455365,"num_words":9,"start":95.495,"end":99.915},{"sentences":[{"text":"Yep.","start":100.375,"end":100.875,"sentiment":"neutral","sentiment_score":0.03687719255685806},{"text":"That's correct.","start":108.375,"end":109.29,"sentiment":"neutral","sentiment_score":0.14291886985301971},{"text":"Perfect.","start":109.29,"end":109.79,"sentiment":"positive","sentiment_score":0.39897358417510986},{"text":"Yes.","start":114.17,"end":114.67,"sentiment":"neutral","sentiment_score":0.017813537269830704},{"text":"It's Unit 10099 Gay Street, Castle Hill.","start":130.985,"end":136.9,"sentiment":"neutral","sentiment_score":0.06995539367198944}],"sentiment":"neutral","sentiment_score":0.10243248411764701,"num_words":12,"start":100.375,"end":136.9},{"sentences":[{"text":"Yep.","start":143.44,"end":143.94,"sentiment":"neutral","sentiment_score":0.00519272405654192},{"text":"9 Gay Street, G A Y.","start":163.77,"end":166.75,"sentiment":"neutral","sentiment_score":0.006153164159817},{"text":"The unit is 1009.","start":177.705,"end":179.725,"sentiment":"neutral","sentiment_score":0.007477582665160298},{"text":"Yes.","start":181.785,"end":182.265,"sentiment":"neutral","sentiment_score":0.01299477368593216},{"text":"It's Yep.","start":182.265,"end":183.16501,"sentiment":"neutral","sentiment_score":0.01864386349916458}],"sentiment":"neutral","sentiment_score":0.008736038597167603,"num_words":14,"start":143.44,"end":183.16501},{"sentences":[{"text":"Yep.","start":183.465,"end":183.965,"sentiment":"neutral","sentiment_score":0.015223744325339794},{"text":"10 0 9.","start":184.10501,"end":185.325,"sentiment":"neutral","sentiment_score":0.008486243275304636},{"text":"Yep.","start":185.785,"end":186.15,"sentiment":"neutral","sentiment_score":0.01042264699935913},{"text":"Yes.","start":191.34999,"end":191.84999,"sentiment":"neutral","sentiment_score":0.015566684305667875},{"text":"That's G A Y, Gay Street.","start":195.59,"end":198.405,"sentiment":"neutral","sentiment_score":0.009904788341373205}],"sentiment":"neutral","sentiment_score":0.010508377958709994,"num_words":12,"start":183.465,"end":198.405},{"sentences":[{"text":"Sorry.","start":222.02,"end":222.52,"sentiment":"neutral","sentiment_score":0.009039285592734814},{"text":"So so Victory.","start":225.015,"end":234.875,"sentiment":"neutral","sentiment_score":0.02984192656973998},{"text":"No.","start":241.47,"end":241.95,"sentiment":"neutral","sentiment_score":-0.025375157594680783},{"text":"No.","start":241.95,"end":242.27,"sentiment":"neutral","sentiment_score":-0.04245452582836151},{"text":"No.","start":242.27,"end":242.51,"sentiment":"neutral","sentiment_score":-0.05399181693792343}],"sentiment":"neutral","sentiment_score":-0.0033223478655729976,"num_words":7,"start":222.02,"end":242.51},{"sentences":[{"text":"No.","start":242.51,"end":242.67,"sentiment":"neutral","sentiment_score":-0.0577213317155838},{"text":"Not that.","start":242.67,"end":243.33,"sentiment":"neutral","sentiment_score":-0.05598715879023075},{"text":"It's just 9 Gay Street, G A Y, G For Giraffe, A For Alpha, Y For Yankee.","start":244.11,"end":251.56999,"sentiment":"neutral","sentiment_score":-0.020296197110677466},{"text":"G for giraffe, a for apple, and Y for Yankee.","start":257.95502,"end":262.695,"sentiment":"neutral","sentiment_score":-0.0542268168181181},{"text":"Yep.","start":264.995,"end":265.495,"sentiment":"neutral","sentiment_score":0.11247476935386658}],"sentiment":"neutral","sentiment_score":-0.03046852900015731,"num_words":31,"start":242.51,"end":265.495},{"sentences":[{"text":"No worries.","start":265.795,"end":266.34,"sentiment":"neutral","sentiment_score":0.08228829875588417},{"text":"That's correct.","start":280.58,"end":281.655,"sentiment":"neutral","sentiment_score":0.055050380527973175},{"text":"Yep.","start":283.235,"end":283.735,"sentiment":"neutral","sentiment_score":0.05510341376066208},{"text":"Do you have that on that on your list as well, I guess?","start":284.51498,"end":287.475,"sentiment":"neutral","sentiment_score":0.03874648348070108},{"text":"Or that's correct.","start":287.475,"end":295.235,"sentiment":"neutral","sentiment_score":0.05939994131525358}],"sentiment":"neutral","sentiment_score":0.048175470548726264,"num_words":21,"start":265.795,"end":295.235},{"sentences":[{"text":"Yes.","start":295.235,"end":295.62,"sentiment":"neutral","sentiment_score":0.065688356757164},{"text":"Yep.","start":312.355,"end":312.855,"sentiment":"neutral","sentiment_score":0.055851973593235016},{"text":"That's correct.","start":313.55502,"end":314.295,"sentiment":"neutral","sentiment_score":0.13980743288993835},{"text":"Two.","start":328.85,"end":329.35,"sentiment":"neutral","sentiment_score":0.052275724709033966},{"text":"Yes.","start":339.905,"end":340.405,"sentiment":"neutral","sentiment_score":0.09760524332523346}],"sentiment":"neutral","sentiment_score":0.09183936069409053,"num_words":6,"start":295.235,"end":340.405},{"sentences":[{"text":"I do.","start":340.70502,"end":341.36502,"sentiment":"neutral","sentiment_score":0.10508957505226135},{"text":"Just me.","start":347.66998,"end":348.40997,"sentiment":"neutral","sentiment_score":0.014404595829546452},{"text":"Yes.","start":359.935,"end":360.435,"sentiment":"neutral","sentiment_score":0.04033580422401428},{"text":"It was it was fine.","start":360.975,"end":362.095,"sentiment":"positive","sentiment_score":0.3762251317501068},{"text":"It's perfect.","start":362.095,"end":362.675,"sentiment":"positive","sentiment_score":0.7196472883224487}],"sentiment":"neutral","sentiment_score":0.29997869844858843,"num_words":12,"start":340.70502,"end":362.675},{"sentences":[{"text":"Yep.","start":364.735,"end":365.235,"sentiment":"neutral","sentiment_score":0.02483515068888664},{"text":"No.","start":372.495,"end":372.815,"sentiment":"neutral","sentiment_score":-0.0554061122238636},{"text":"So I'm switching my Internet from origin.","start":372.815,"end":375.61,"sentiment":"neutral","sentiment_score":-0.032736742070743015},{"text":"Yes.","start":377.83,"end":378.33,"sentiment":"neutral","sentiment_score":0.017911255359649658},{"text":"Yep.","start":385.27,"end":385.77,"sentiment":"neutral","sentiment_score":0.03802908957004547}],"sentiment":"neutral","sentiment_score":-0.018526164645498448,"num_words":11,"start":364.735,"end":385.77},{"sentences":[{"text":"Yes.","start":393.965,"end":394.465,"sentiment":"neutral","sentiment_score":0.04039333015680313},{"text":"I plan to use the current one.","start":396.365,"end":397.98,"sentiment":"neutral","sentiment_score":0.09145139051335198},{"text":"Sure.","start":453.72,"end":454.22,"sentiment":"neutral","sentiment_score":0.018337491899728775},{"text":"Yeah.","start":454.6,"end":455.0,"sentiment":"neutral","sentiment_score":-0.04706874489784241},{"text":"No.","start":455.0,"end":455.32,"sentiment":"neutral","sentiment_score":-0.2249050140380859}],"sentiment":"neutral","sentiment_score":0.03881061788309704,"num_words":11,"start":393.965,"end":455.32},{"sentences":[{"text":"I think I'll stick to I mean, I I won't do that in the twelve month, actually.","start":455.32,"end":462.565,"sentiment":"neutral","sentiment_score":-0.24701809532502117},{"text":"So I'm I'm most probably will leave the apartment in four months' time.","start":465.105,"end":472.11,"sentiment":"neutral","sentiment_score":-0.18166853258242974},{"text":"So that's why I can't do the one one year plan.","start":472.34998,"end":475.33,"sentiment":"neutral","sentiment_score":-0.17508737742900848},{"text":"Yep.","start":475.46997,"end":475.96997,"sentiment":"neutral","sentiment_score":0.00681658461689949},{"text":"Okay.","start":489.98502,"end":490.48502,"sentiment":"neutral","sentiment_score":0.026026370003819466}],"sentiment":"neutral","sentiment_score":-0.1966073660743098,"num_words":43,"start":455.32,"end":490.48502},{"sentences":[{"text":"Okay.","start":490.625,"end":491.125,"sentiment":"neutral","sentiment_score":0.05672068893909454},{"text":"Sure.","start":491.505,"end":492.005,"sentiment":"neutral","sentiment_score":0.1344374418258667},{"text":"And I think the first month is free for this building.","start":493.185,"end":496.805,"sentiment":"neutral","sentiment_score":0.15290011194619266},{"text":"Sure.","start":532.2,"end":532.7,"sentiment":"neutral","sentiment_score":0.03700628876686096},{"text":"Sure.","start":532.92,"end":533.42,"sentiment":"neutral","sentiment_score":0.03433677554130554}],"sentiment":"neutral","sentiment_score":0.12962682843208312,"num_words":15,"start":490.625,"end":533.42},{"sentences":[{"text":"Yeah.","start":533.72003,"end":533.96,"sentiment":"neutral","sentiment_score":0.0012581776827573776},{"text":"No.","start":533.96,"end":534.2,"sentiment":"neutral","sentiment_score":-0.0810696929693222},{"text":"I think so yeah.","start":534.2,"end":542.90497,"sentiment":"neutral","sentiment_score":-0.04725508810952306},{"text":"No.","start":542.90497,"end":543.065,"sentiment":"neutral","sentiment_score":-0.12925368547439575},{"text":"I will go with no lock in contract, actually.","start":543.065,"end":546.02496,"sentiment":"neutral","sentiment_score":-0.08310332480404112}],"sentiment":"neutral","sentiment_score":-0.07162596727721393,"num_words":16,"start":533.72003,"end":546.02496},{"sentences":[{"text":"But yeah.","start":546.02496,"end":548.505,"sentiment":"neutral","sentiment_score":-0.005492138676345348},{"text":"I think so so I think the building management has actually told us that on this new network, we will have one month free.","start":548.505,"end":556.44,"sentiment":"neutral","sentiment_score":0.06155349795396129},{"text":"Now and I think on your website as well, obviously, it just says one month free for the plans.","start":559.22,"end":565.07996,"sentiment":"neutral","sentiment_score":0.05338105794630552},{"text":"Cool.","start":568.90497,"end":569.225,"sentiment":"neutral","sentiment_score":0.2596442997455597},{"text":"I think I'll I'll actually let me just confirm with the building management as well, just get some clarification for that one month, and you probably check some other plans as well just to compare the rates, obviously, like, at the best price.","start":569.225,"end":586.35,"sentiment":"neutral","sentiment_score":0.09150678989325844}],"sentiment":"neutral","sentiment_score":0.07499973078289729,"num_words":89,"start":546.02496,"end":586.35},{"sentences":[{"text":"But I think for you guys, with no lock in contract, 80 is the best price for 50 Mbps.","start":587.93,"end":595.185,"sentiment":"neutral","sentiment_score":0.03138484864642745},{"text":"Okay.","start":596.685,"end":597.185,"sentiment":"neutral","sentiment_score":0.11978236585855484},{"text":"Cool.","start":597.805,"end":598.305,"sentiment":"neutral","sentiment_score":0.1847477555274963},{"text":"Cool.","start":598.565,"end":599.065,"sentiment":"neutral","sentiment_score":0.2125658392906189},{"text":"Cool.","start":599.325,"end":599.825,"sentiment":"neutral","sentiment_score":0.20404085516929624}],"sentiment":"neutral","sentiment_score":0.057280388701221215,"num_words":23,"start":587.93,"end":599.825},{"sentences":[{"text":"Cool.","start":600.205,"end":600.705,"sentiment":"neutral","sentiment_score":0.14919304847717285},{"text":"That's the connection fee.","start":603.645,"end":605.505,"sentiment":"neutral","sentiment_score":0.027046832256019115},{"text":"Yep.","start":609.005,"end":609.3,"sentiment":"neutral","sentiment_score":0.055726077407598495},{"text":"Cool.","start":610.89996,"end":611.14,"sentiment":"neutral","sentiment_score":0.2866569459438324},{"text":"Cool.","start":611.14,"end":611.3,"sentiment":"neutral","sentiment_score":0.28491872549057007}],"sentiment":"neutral","sentiment_score":0.11058526579290628,"num_words":8,"start":600.205,"end":611.3},{"sentences":[{"text":"Cool.","start":611.3,"end":611.8,"sentiment":"neutral","sentiment_score":0.24021358788013455},{"text":"Okay.","start":612.01996,"end":612.51996,"sentiment":"neutral","sentiment_score":0.19239208102226257},{"text":"No worries.","start":612.58,"end":613.32,"sentiment":"neutral","sentiment_score":0.258389413356781},{"text":"Thank you, Mary.","start":613.77997,"end":614.68,"sentiment":"positive","sentiment_score":0.5440007249514262},{"text":"I all good.","start":615.7,"end":616.82,"sentiment":"positive","sentiment_score":0.6829837958017985}],"sentiment":"positive","sentiment_score":0.4630338057875633,"num_words":10,"start":611.3,"end":616.82},{"sentences":[{"text":"Thanks for your help.","start":616.82,"end":617.62,"sentiment":"positive","sentiment_score":0.72219018638134},{"text":"See you.","start":617.62,"end":618.26,"sentiment":"positive","sentiment_score":0.45547452569007874},{"text":"Bye.","start":618.26,"end":618.76,"sentiment":"neutral","sentiment_score":0.2517469525337219},{"text":"Yep.","start":620.01996,"end":620.51996,"sentiment":"neutral","sentiment_score":0.031012345105409626},{"text":"Definitely.","start":624.66,"end":625.16,"sentiment":"neutral","sentiment_score":0.19054238498210907}],"sentiment":"positive","sentiment_score":0.47477905328075093,"num_words":9,"start":616.82,"end":625.16},{"sentences":[{"text":"I appreciate it.","start":625.66296,"end":626.38293,"sentiment":"positive","sentiment_score":0.7513352235158285},{"text":"Thank you.","start":626.38293,"end":626.94293,"sentiment":"positive","sentiment_score":0.7800421416759491},{"text":"See you.","start":626.94293,"end":627.5029,"sentiment":"positive","sentiment_score":0.624743789434433},{"text":"Bye.","start":627.5029,"end":628.0029,"sentiment":"positive","sentiment_score":0.3999651074409485}],"sentiment":"positive","sentiment_score":0.6829428300261497,"num_words":8,"start":625.66296,"end":628.0029}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hi, Mary. I'm Zohib.\n\nChannel 0: Hello, Zohib. How are you doing today?\n\nChannel 1: I'm good. I'm good. So I was just calling with regards to a new Internet connection. So now in my building, there is there has been new connection of super network. And so I'm just selecting between I mean, essentially, Airtel is is one of the Internet service providers on that network.\n\nSo, yeah, I just wanted to check your best price really for the 50 MBPS\n\nChannel 0: Sure. No worries. I'll be more than happy of help. And we really appreciate you and your I mean, for choosing Airtel. For us to proceed, could you provide your last name, please?\n\nChannel 1: plan. That's Khaled, k h a l I d.\n\nChannel 0: Thank you so much. I just want to make sure that I've got your name correctly. I have Zohay Khaled. It's z for Zulu. Just cut me off if I am I mean,\n\nChannel 1: Yep.\n\nChannel 0: spelled it\n\nChannel 1: Yep.\n\nChannel 0: with it's\n\nChannel 1: Cool.\n\nChannel 0: important. It's Z for Zulu, O for Oscar, H for Henry, A for alpha, I for India, B for bravo. Correct?\n\nChannel 1: Yep. Yep. Yes.\n\nChannel 0: And then for your last name, I have k for kilo, h for hotel, e for echo, l\n\nChannel 1: No.\n\nChannel 0: for\n\nChannel 1: A for\n\nChannel 0: Lima.\n\nChannel 1: alpha. A\n\nChannel 0: Oh,\n\nChannel 1: for alpha. Yep.\n\nChannel 0: a for\n\nChannel 1: Khaled.\n\nChannel 0: that's c\n\nChannel 1: Yep.\n\nChannel 0: for kilo, h for hotel, a for alpha, l for Lima, I for India, d for delta. Correct?\n\nChannel 1: That's correct. Perfect.\n\nChannel 0: Okay. And you're looking for a 50 MBPS plan.\n\nChannel 1: Yes.\n\nChannel 0: Just to make sure that your address is serviceable, I know that you've already visited the the network that is serviceable in your location. I just want to make sure that on our end as well. So if you could please provide your service address, please.\n\nChannel 1: It's Unit 10099 Gay Street, Castle Hill.\n\nChannel 0: Thank you so much. Just give me one second.\n\nChannel 1: Yep.\n\nChannel 0: Sorry. That's 9. What's that again?\n\nChannel 1: 9 Gay Street, G A Y.\n\nChannel 0: I have Unit 009. And then\n\nChannel 1: The\n\nChannel 0: slash.\n\nChannel 1: unit is 1009.\n\nChannel 0: Oh, 100\n\nChannel 1: Yes.\n\nChannel 0: 9. Correct?\n\nChannel 1: It's Yep. Yep. 10\n\nChannel 0: And\n\nChannel 1: 0\n\nChannel 0: then\n\nChannel 1: 9. Yep.\n\nChannel 0: and then 1009 slash 9. Correct?\n\nChannel 1: Yes.\n\nChannel 0: And what's the street name again?\n\nChannel 1: That's G A Y, Gay Street.\n\nChannel 0: One second, please.\n\nChannel 1: Sorry.\n\nChannel 0: No worries.\n\nChannel 1: So\n\nChannel 0: Is it the Genevieve Street? Genevieve Street.\n\nChannel 1: so Victory.\n\nChannel 0: I have G E N E V I E V\n\nChannel 1: No.\n\nChannel 0: E.\n\nChannel 1: No. No. No. Not that. It's just 9 Gay Street, G A Y, G For Giraffe, A For Alpha, Y For Yankee.\n\nChannel 0: Sorry. I'm I I I I I I lost you at after g for\n\nChannel 1: G for giraffe, a\n\nChannel 0: okay.\n\nChannel 1: for apple, and\n\nChannel 0: Mhmm.\n\nChannel 1: Y for Yankee.\n\nChannel 0: Okay. Thank you\n\nChannel 1: Yep. No worries.\n\nChannel 0: so much. I have Unit 1 Hun 1009 Slash\n\nChannel 1: That's\n\nChannel 0: 9\n\nChannel 1: correct.\n\nChannel 0: Gay Street.\n\nChannel 1: Yep. Do you\n\nChannel 0: Let\n\nChannel 1: have that\n\nChannel 0: me\n\nChannel 1: on that\n\nChannel 0: check.\n\nChannel 1: on your list as well, I guess? Or\n\nChannel 0: Is it 9 Gay Street Castle Hill?\n\nChannel 1: that's correct. Yes.\n\nChannel 0: 1009. Okay. Just to complete your address, I have Unit 10099 Gay Street, right, New\n\nChannel 1: Yep.\n\nChannel 0: South Wales.\n\nChannel 1: That's\n\nChannel 0: Okay.\n\nChannel 1: correct.\n\nChannel 0: Yes. Your address is serviceable with our network, Supa network. And moving forward, that's gonna be 50 Mbps plan. And if I may ask, how many users will gonna use the Internet?\n\nChannel 1: Two.\n\nChannel 0: Okay. Yeah. This is a the perfect plan. How do you how you normally use the Internet? Is it browsing, streaming?\n\nDo you also work at home?\n\nChannel 1: Yes. I do.\n\nChannel 0: So if I may ask, how many person usually do work at home?\n\nChannel 1: Just me.\n\nChannel 0: If I may ask if have you already tried I mean, if you have already used a previous plan under 50 MBPS for a work at home setup, how is\n\nChannel 1: Yes.\n\nChannel 0: it?\n\nChannel 1: It was it was fine. It's perfect.\n\nChannel 0: Okay. Okay. Sure. No worries.\n\nChannel 1: Yep.\n\nChannel 0: And if I may ask, are you switching new Internet or this is your new address?\n\nChannel 1: No. So I'm switching my Internet from origin.\n\nChannel 0: Oh, okay. No worries. Let\n\nChannel 1: Yes.\n\nChannel 0: me go ahead now and check with you that our current prices. Hold on.\n\nChannel 1: Yep.\n\nChannel 0: We actually have current promotion. If I may ask if you are going to use your current router or\n\nChannel 1: Yes.\n\nChannel 0: you're gonna okay.\n\nChannel 1: I plan to use the current one.\n\nChannel 0: Thank you so much. Just give me one second. Okay. Let me just Okay. Super Network.\n\nK. So for 50 Mbps, we have a $79.95. That's the standard price. And if we you are gonna have a contract for twelve months, we'll offer you a 15% discount for six months. And then after six months, the the standard fee for $79 and 95¢ will start after six months.\n\nSo let me\n\nChannel 1: Sure. Yeah. No. I think I'll stick to I mean, I I won't do that in the twelve month, actually.\n\nChannel 0: So are you going\n\nChannel 1: So\n\nChannel 0: to\n\nChannel 1: I'm I'm most probably will leave the apartment in four months' time. So that's why I can't do the one one\n\nChannel 0: sure.\n\nChannel 1: year plan. Yep.\n\nChannel 0: Sure. It's it's fine then. If you don't if you don't wanna lock have a lock in contract, there's just a connection fee for $45. This is only a one time payment.\n\nChannel 1: Okay. Okay. Sure. And I think the first month is free for this building.\n\nChannel 0: No. It's it depends on the contract, and the promotion for a one month free one month free was already over. Our current offer promotion offer right now is for a twenty four months contract with 10% discount for twelve months and the twelve month contract for 15% discount for six\n\nChannel 1: Sure. Sure. Yeah. No. I think\n\nChannel 0: months. Or you rather go with the no lock in contract?\n\nChannel 1: so yeah. No. I will go with no lock in contract, actually. But yeah. I think so so I think the building management has actually told us that on this new network, we will have one month free.\n\nNow and I think on your website as well, obviously, it just says one month free for the plans. Cool. I think I'll I'll actually let me just confirm with the building management as well, just get some clarification\n\nChannel 0: Mhmm.\n\nChannel 1: for that one month, and you probably check some other plans as well\n\nChannel 0: Yeah.\n\nChannel 1: just to compare the rates, obviously, like, at the best price.\n\nChannel 0: You might\n\nChannel 1: But\n\nChannel 0: mhmm.\n\nChannel 1: I think for you guys, with no lock in contract, 80 is the best price for 50\n\nChannel 0: Yeah.\n\nChannel 1: Mbps.\n\nChannel 0: Yeah. It's\n\nChannel 1: Okay.\n\nChannel 0: actually the best price\n\nChannel 1: Cool.\n\nChannel 0: for 50 m\n\nChannel 1: Cool.\n\nChannel 0: b p s.\n\nChannel 1: Cool.\n\nChannel 0: It's 70\n\nChannel 1: Cool.\n\nChannel 0: $9.95 per per month.\n\nChannel 1: That's the connection fee.\n\nChannel 0: The connection fee is $45 only, and that's only a\n\nChannel 1: Yep.\n\nChannel 0: one time payment.\n\nChannel 1: Cool. Cool. Cool. Okay. No worries.\n\nThank you, Mary.\n\nChannel 0: Thank you\n\nChannel 1: I\n\nChannel 0: so much.\n\nChannel 1: all good. Thanks for your help. See you.\n\nChannel 0: Sure.\n\nChannel 1: Bye.\n\nChannel 0: You can call us anytime. And if\n\nChannel 1: Yep.\n\nChannel 0: you need further assistance and questions, don't don't hesitate to call us, and we'll be more than\n\nChannel 1: Definitely.\n\nChannel 0: happy to assist. Okay?\n\nChannel 1: I appreciate it. Thank you. See you. Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.1999999,"end":2.56,"sentiment":"positive","sentiment_score":0.49278509616851807},{"text":"My name is Mary.","start":2.56,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.31598691642284393},{"text":"May I have your name, please?","start":3.4399998,"end":4.74,"sentiment":"neutral","sentiment_score":0.18211381137371063}],"sentiment":"neutral","sentiment_score":0.321370400985082,"channel":0,"num_words":15,"start":1.1999999,"end":4.74},{"sentences":[{"text":"Hi, Mary.","start":5.44,"end":6.16,"sentiment":"neutral","sentiment_score":0.09445295110344887},{"text":"I'm Zohib.","start":6.16,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.0882062241435051}],"sentiment":"neutral","sentiment_score":0.09132958762347698,"channel":1,"num_words":4,"start":5.44,"end":6.8999996},{"sentences":[{"text":"Hello, 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The representative, Mary, confirms the customer's information and provides details about the plan and pricing. The customer is also informed of a promotion and the cost of the plan."},"intents":{"segments":[{"text":"So, yeah, I just wanted to check your best price really for the 50 MBPS Sure. No worries.","start_word":78,"end_word":95,"intents":[{"intent":"Request cost and plan","confidence_score":0.000006686194}]},{"text":"So if you could please provide your service address, please.","start_word":301,"end_word":310,"intents":[{"intent":"Provide service address","confidence_score":0.5496736}]},{"text":"It's Unit 10099 Gay Street, Castle Hill.","start_word":311,"end_word":317,"intents":[{"intent":"Confirm address","confidence_score":0.26314205},{"intent":"Provide address","confidence_score":0.10011188},{"intent":"Provide address","confidence_score":0.053759214}]},{"text":"If you don't if you don't wanna lock have a lock in contract, there's just a connection fee for $45. This is only a one time payment. Okay.","start_word":855,"end_word":882,"intents":[{"intent":"Clarify pricing","confidence_score":0.048244942}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.4803549647331238},{"text":"My name is Mary. May I have your name, please? Hi, Mary. I'm Zohib. Hello, Zohib.","start_word":5,"end_word":20,"sentiment":"neutral","sentiment_score":0.19080588221549988},{"text":"How are you doing today? I'm good. I'm good.","start_word":21,"end_word":29,"sentiment":"positive","sentiment_score":0.4731113612651825},{"text":"So I was just calling with regards to a new Internet connection. So now in my building, there is there has been new connection of super network. And so I'm just selecting between I mean, essentially, Airtel is is one of the Internet service providers on that network. So, yeah, I just wanted to check your best price really for the 50 MBPS Sure.","start_word":30,"end_word":93,"sentiment":"neutral","sentiment_score":0.06252352893352509},{"text":"No worries. I'll be more than happy of help. And we really appreciate you and your I mean, for choosing Airtel.","start_word":94,"end_word":114,"sentiment":"positive","sentiment_score":0.6398773193359375},{"text":"For us to proceed, could you provide your last name, please? plan. That's Khaled, k h a l I d.","start_word":115,"end_word":134,"sentiment":"neutral","sentiment_score":0.09793328493833542},{"text":"Thank you so much.","start_word":135,"end_word":138,"sentiment":"positive","sentiment_score":0.4927528500556946},{"text":"I just want to make sure that I've got your name correctly. I have Zohay Khaled. It's z for Zulu. Just cut me off if I am I mean, Yep. spelled it Yep. with it's Cool. important. It's Z for Zulu, O for Oscar, H for Henry, A for alpha, I for India, B for bravo. Correct? Yep. Yep. Yes. And then for your last name, I have k for kilo, h for hotel, e for echo, l No. for A for Lima. alpha. A Oh, for alpha. Yep. a for Khaled. that's c Yep. for kilo, h for hotel, a for alpha, l for Lima, I for India, d for delta. Correct? That's correct.","start_word":139,"end_word":253,"sentiment":"neutral","sentiment_score":0.03036193549633026},{"text":"Perfect.","start_word":254,"end_word":254,"sentiment":"positive","sentiment_score":0.39897358417510986},{"text":"Okay. And you're looking for a 50 MBPS plan. Yes. Just to make sure that your address is serviceable, I know that you've already visited the the network that is serviceable in your location. I just want to make sure that on our end as well. So if you could please provide your service address, please. It's Unit 10099 Gay Street, Castle Hill.","start_word":255,"end_word":317,"sentiment":"neutral","sentiment_score":0.11949181604006934},{"text":"Thank you so much.","start_word":318,"end_word":321,"sentiment":"positive","sentiment_score":0.662092387676239},{"text":"Just give me one second. Yep. Sorry. That's 9. What's that again? 9 Gay Street, G A Y. I have Unit 009. And then The slash. unit is 1009. Oh, 100 Yes. 9. Correct? It's Yep. Yep. 10 And 0 then 9. Yep. and then 1009 slash 9. Correct? Yes. And what's the street name again? That's G A Y, Gay Street. One second, please. Sorry. No worries. So Is it the Genevieve Street? Genevieve Street. so Victory. I have G E N E V I E V No. E. No. No. No. Not that. It's just 9 Gay Street, G A Y, G For Giraffe, A For Alpha, Y For Yankee. Sorry. I'm I I I I I I lost you at after g for G for giraffe, a okay. for apple, and Mhmm. Y for Yankee. Okay. Thank you Yep. No worries. so much. I have Unit 1 Hun 1009 Slash That's 9 correct. Gay Street. Yep. Do you Let have that me on that check. on your list as well, I guess? Or Is it 9 Gay Street Castle Hill? that's correct. Yes. 1009. Okay. Just to complete your address, I have Unit 10099 Gay Street, right, New Yep. South Wales. That's Okay. correct. Yes. Your address is serviceable with our network, Supa network. And moving forward, that's gonna be 50 Mbps plan. And if I may ask, how many users will gonna use the Internet? Two. Okay. Yeah.","start_word":322,"end_word":563,"sentiment":"neutral","sentiment_score":0.03223329914872311},{"text":"This is a the perfect plan.","start_word":564,"end_word":569,"sentiment":"positive","sentiment_score":0.758987545967102},{"text":"How do you how you normally use the Internet? Is it browsing, streaming? Do you also work at home? Yes. I do. So if I may ask, how many person usually do work at home? Just me. If I may ask if have you already tried I mean, if you have already used a previous plan under 50 MBPS for a work at home setup, how is Yes. it?","start_word":570,"end_word":638,"sentiment":"neutral","sentiment_score":0.06800904124975204},{"text":"It was it was fine. It's perfect.","start_word":639,"end_word":645,"sentiment":"positive","sentiment_score":0.5403090119361877},{"text":"Okay. Okay. Sure. No worries. Yep. And if I may ask, are you switching new Internet or this is your new address? No. So I'm switching my Internet from origin. Oh, okay. No worries. Let Yes. me go ahead now and check with you that our current prices. Hold on. Yep. We actually have current promotion. If I may ask if you are going to use your current router or Yes. you're gonna okay. I plan to use the current one.","start_word":646,"end_word":726,"sentiment":"neutral","sentiment_score":0.02231256477534771},{"text":"Thank you so much.","start_word":727,"end_word":730,"sentiment":"positive","sentiment_score":0.4994613826274872},{"text":"Just give me one second. Okay. Let me just Okay. Super Network. K. So for 50 Mbps, we have a $79.95. That's the standard price. And if we you are gonna have a contract for twelve months, we'll offer you a 15% discount for six months. And then after six months, the the standard fee for $79 and 95<unk> will start after six months. So let me Sure. Yeah. No. I think I'll stick to I mean, I I won't do that in the twelve month, actually. So are you going So to I'm I'm most probably will leave the apartment in four months' time. So that's why I can't do the one one sure. year plan. Yep. Sure. It's it's fine then. If you don't if you don't wanna lock have a lock in contract, there's just a connection fee for $45. This is only a one time payment. Okay. Okay. Sure. And I think the first month is free for this building. No. It's it depends on the contract, and the promotion for a one month free one month free was already over. Our current offer promotion offer right now is for a twenty four months contract with 10% discount for twelve months and the twelve month contract for 15% discount for six Sure. Sure. Yeah. No. I think months. Or you rather go with the no lock in contract? so yeah. No. I will go with no lock in contract, actually. But yeah. I think so so I think the building management has actually told us that on this new network, we will have one month free. Now and I think on your website as well, obviously, it just says one month free for the plans. Cool. I think I'll I'll actually let me just confirm with the building management as well, just get some clarification Mhmm. for that one month, and you probably check some other plans as well Yeah. just to compare the rates, obviously, like, at the best price. You might But mhmm. I think for you guys, with no lock in contract, 80 is the best price for 50 Yeah. Mbps. Yeah. It's Okay. actually the best price Cool. for 50 m Cool. b p s. Cool. It's 70 Cool. $9.95 per per month. That's the connection fee. The connection fee is $45 only, and that's only a Yep. one time payment. Cool. Cool. Cool. Okay. No worries.","start_word":731,"end_word":1135,"sentiment":"neutral","sentiment_score":0.017623204544738487},{"text":"Thank you, Mary. Thank you I so much. all good. Thanks for your help. See you.","start_word":1136,"end_word":1151,"sentiment":"positive","sentiment_score":0.6331040859222412},{"text":"Sure. Bye. You can call us anytime. And if Yep. you need further assistance and questions, don't don't hesitate to call us, and we'll be more than Definitely.","start_word":1152,"end_word":1179,"sentiment":"neutral","sentiment_score":0.14050381737095968},{"text":"happy to assist. Okay? I appreciate it. Thank you. See you. Bye. Thank you.","start_word":1180,"end_word":1193,"sentiment":"positive","sentiment_score":0.6103799939155579}],"average":{"sentiment":"neutral","sentiment_score":0.08212584409437554}}}}