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Yes. I have called a while ago, and, I was told that my OptiComm service would be resumed. So any, like, updates on that? Yes.\n\nYes. Yeah. Yeah. Yeah. You are.\n\nWill your office not be closed then? Okay. Okay. Yeah. Sure.\n\nThen just let me know because I want to have my Internet set up by tomorrow, whether it's with Airtel or with another provider because it's quite difficult to use everything as a student without any Wi Fi. Yeah. Yeah. Yeah. My phone's gonna be on.\n\nJust let me know by tonight so I can do something tomorrow if Airtel doesn't work out. Yeah. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. Yes. I have called a while ago, and, I\n\nChannel 0: Mhmm.\n\nChannel 1: was told that my OptiComm service would be resumed. So any, like, updates on that?\n\nChannel 0: Mhmm. Mhmm. Am I speaking with Alicia Ali\n\nChannel 1: Yes.\n\nChannel 0: Labiva?\n\nChannel 1: Yes. Yeah. Yeah. Yeah.\n\nChannel 0: Yes. So mhmm. Yes. So as of the moment,\n\nChannel 1: You are.\n\nChannel 0: we're currently checking if we can still resume the your service to our other provider. Is it okay if I give you a callback, like, after thirty minutes?\n\nChannel 1: Will your office not be closed then?\n\nChannel 0: Actually, we'll be we're going to settle your account first before we close. So rest\n\nChannel 1: Okay.\n\nChannel 0: assured that we'll be going to call you if it's possible or you should be proceeding with other ISP. Okay.\n\nChannel 1: Okay. Yeah. Sure. Then just let me know because I want to have my Internet set up by tomorrow, whether it's with Airtel or with another provider because it's quite difficult to use everything as a student without any Wi Fi.\n\nChannel 0: Yeah. Sure. We're going to update you. Just please keep your lines open.\n\nChannel 1: Yeah. Yeah. Yeah. My phone's gonna be on. Just let me know by tonight so I can do something tomorrow if Airtel doesn't work out.\n\nChannel 0: Okay. Got it. Thank you. Bye for now. I'll\n\nChannel 1: Yeah. Bye.\n\nChannel 0: see.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.20135697722435},{"text":"Good afternoon.","start":1.5999999,"end":2.32,"sentiment":"positive","sentiment_score":0.43590644001960754},{"text":"This is Maureen from Airtel tech support.","start":2.32,"end":5.2,"sentiment":"positive","sentiment_score":0.3895233486379896},{"text":"How can I assist you today?","start":5.2,"end":6.66,"sentiment":"positive","sentiment_score":0.42233360310395557}],"sentiment":"positive","sentiment_score":0.3958646822720766,"channel":0,"num_words":16,"start":1.1999999,"end":6.66},{"sentences":[{"text":"Hello.","start":7.12,"end":7.6,"sentiment":"neutral","sentiment_score":0.04835367202758789},{"text":"Yes.","start":7.6,"end":8.08,"sentiment":"neutral","sentiment_score":0.06117409467697144},{"text":"I have called a while ago, and, I","start":8.08,"end":11.679999,"sentiment":"neutral","sentiment_score":-0.004580959910526872}],"sentiment":"neutral","sentiment_score":0.007288008742034435,"channel":1,"num_words":10,"start":7.12,"end":11.679999},{"sentences":[{"text":"Mhmm.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.002814331091940403}],"sentiment":"neutral","sentiment_score":0.002814331091940403,"channel":0,"num_words":1,"start":11.5199995,"end":12.0199995},{"sentences":[{"text":"was told that my OptiComm service would be resumed.","start":11.679999,"end":15.875,"sentiment":"neutral","sentiment_score":-0.005270706489682198},{"text":"So any, like, updates on that?","start":19.535,"end":22.595001,"sentiment":"neutral","sentiment_score":0.0013608504086732864}],"sentiment":"neutral","sentiment_score":-0.002618083730340004,"channel":1,"num_words":15,"start":11.679999,"end":22.595001},{"sentences":[{"text":"Mhmm.","start":23.335,"end":23.734999,"sentiment":"neutral","sentiment_score":0.002134517068043351},{"text":"Mhmm.","start":23.734999,"end":24.134998,"sentiment":"neutral","sentiment_score":0.002095262287184596},{"text":"Am I speaking with Alicia Ali","start":24.134998,"end":26.555,"sentiment":"neutral","sentiment_score":0.0018039350397884846}],"sentiment":"neutral","sentiment_score":0.0018816736992448568,"channel":0,"num_words":8,"start":23.335,"end":26.555},{"sentences":[{"text":"Yes.","start":26.494999,"end":26.994999,"sentiment":"neutral","sentiment_score":0.010266398079693316}],"sentiment":"neutral","sentiment_score":0.010266398079693316,"channel":1,"num_words":1,"start":26.494999,"end":26.994999},{"sentences":[{"text":"Labiva?","start":26.695,"end":27.195,"sentiment":"neutral","sentiment_score":0.009002314880490303}],"sentiment":"neutral","sentiment_score":0.009002314880490303,"channel":0,"num_words":1,"start":26.695,"end":27.195},{"sentences":[{"text":"Yes.","start":27.135,"end":27.63,"sentiment":"neutral","sentiment_score":0.016954071819782257},{"text":"Yeah.","start":27.869999,"end":27.989998,"sentiment":"neutral","sentiment_score":0.020075101405382156},{"text":"Yeah.","start":27.989998,"end":28.109999,"sentiment":"neutral","sentiment_score":0.02271667867898941},{"text":"Yeah.","start":28.109999,"end":28.609999,"sentiment":"neutral","sentiment_score":0.02918956987559795}],"sentiment":"neutral","sentiment_score":0.022233855444937944,"channel":1,"num_words":4,"start":27.135,"end":28.609999},{"sentences":[{"text":"Yes.","start":28.17,"end":28.41,"sentiment":"neutral","sentiment_score":0.0305795781314373},{"text":"So 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minutes?","start":42.465,"end":46.725002,"sentiment":"neutral","sentiment_score":-0.003345931521975077}],"sentiment":"neutral","sentiment_score":-0.021059304675353423,"channel":0,"num_words":28,"start":32.25,"end":46.725002},{"sentences":[{"text":"Will your office not be closed then?","start":48.184998,"end":51.085,"sentiment":"neutral","sentiment_score":-0.10873094520398549}],"sentiment":"neutral","sentiment_score":-0.10873094520398549,"channel":1,"num_words":7,"start":48.184998,"end":51.085},{"sentences":[{"text":"Actually, we'll be we're going to settle your account first before we close.","start":54.065002,"end":60.39,"sentiment":"neutral","sentiment_score":-0.1317782814686115},{"text":"So rest","start":60.39,"end":61.43,"sentiment":"neutral","sentiment_score":-0.009127365425229073}],"sentiment":"neutral","sentiment_score":-0.11542482599616051,"channel":0,"num_words":15,"start":54.065002,"end":61.43},{"sentences":[{"text":"Okay.","start":61.41,"end":61.91,"sentiment":"neutral","sentiment_score":0.05492604523897171}],"sentiment":"neutral","sentiment_score":0.05492604523897171,"channel":1,"num_words":1,"start":61.41,"end":61.91},{"sentences":[{"text":"assured that we'll be going to call you if it's possible or you should be proceeding with other 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Fi.","start":71.615,"end":84.090004,"sentiment":"neutral","sentiment_score":-0.034376267637861405}],"sentiment":"neutral","sentiment_score":-0.026141642252119575,"channel":1,"num_words":41,"start":69.695,"end":84.090004},{"sentences":[{"text":"Yeah.","start":84.73,"end":85.05,"sentiment":"neutral","sentiment_score":0.08831161260604858},{"text":"Sure.","start":85.05,"end":85.37,"sentiment":"neutral","sentiment_score":0.178361713886261},{"text":"We're going to update you.","start":85.37,"end":87.07,"sentiment":"neutral","sentiment_score":0.22259494066238403},{"text":"Just please keep your lines open.","start":87.29,"end":89.79,"sentiment":"neutral","sentiment_score":0.14080339670181274}],"sentiment":"neutral","sentiment_score":0.17111295461654663,"channel":0,"num_words":13,"start":84.73,"end":89.79},{"sentences":[{"text":"Yeah.","start":91.99,"end":92.15,"sentiment":"neutral","sentiment_score":0.048032671213150024},{"text":"Yeah.","start":92.15,"end":92.31,"sentiment":"neutral","sentiment_score":0.035724349319934845},{"text":"Yeah.","start":92.31,"end":92.47,"sentiment":"neutral","sentiment_score":0.03364499285817146},{"text":"My phone's gonna be on.","start":92.47,"end":93.51,"sentiment":"neutral","sentiment_score":0.020493885688483714},{"text":"Just let me know by tonight so I can do something tomorrow if Airtel doesn't work 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now.","start":101.32294,"end":102.04294,"sentiment":"neutral","sentiment_score":0.3122131923834483},{"text":"I'll","start":102.04294,"end":102.54294,"sentiment":"neutral","sentiment_score":0.18757018446922305}],"sentiment":"neutral","sentiment_score":0.2853950444195006,"channel":0,"num_words":9,"start":99.21,"end":102.54294},{"sentences":[{"text":"Yeah.","start":103.265,"end":103.585,"sentiment":"neutral","sentiment_score":0.14869500696659088},{"text":"Bye.","start":103.585,"end":104.085,"sentiment":"neutral","sentiment_score":0.11339859664440156}],"sentiment":"neutral","sentiment_score":0.13104680180549622,"channel":1,"num_words":2,"start":103.265,"end":104.085},{"sentences":[{"text":"see.","start":104.36294,"end":104.86294,"sentiment":"neutral","sentiment_score":0.06125406175851822}],"sentiment":"neutral","sentiment_score":0.06125406175851822,"channel":0,"num_words":1,"start":104.36294,"end":104.86294}]},"summary":{"result":"success","short":"The customer, Alicia Ali, called Airtel tech support asking about the status of her OptiComm service. The representative, Maureen, informed her that they were checking if she could resume service to another provider and offered to call her back in 30 minutes to settle the account. The customer agreed and asked for Maureen to keep her lines open."},"intents":{"segments":[{"text":"Then just let me know because I want to have my Internet set up by tomorrow, whether it's with Airtel or with another provider because it's quite difficult to use everything as a student without any Wi Fi. Yeah.","start_word":141,"end_word":179,"intents":[{"intent":"Schedule internet service reset","confidence_score":0.000063485095}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20135697722435},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4023357331752777},{"text":"Hello. Yes. I have called a while ago, and, Mhmm. I was told that my OptiComm service would be resumed. So any, like, updates on that? Mhmm. Mhmm. Am I speaking with Alicia Ali Yes. Labiva? Yes. Yeah. Yeah. Yeah. Yes. So mhmm. Yes. So as of the moment, You are. we're currently checking if we can still resume the your service to our other provider. Is it okay if I give you a callback, like, after thirty minutes? Will your office not be closed then? Actually, we'll be we're going to settle your account first before we close. So rest Okay. assured that we'll be going to call you if it's possible or you should be proceeding with other ISP. Okay. Okay. Yeah. Sure. Then just let me know because I want to have my Internet set up by tomorrow, whether it's with Airtel or with another provider because it's quite difficult to use everything as a student without any Wi Fi. Yeah. Sure. We're going to update you. Just please keep your lines open. Yeah. Yeah. Yeah. My phone's gonna be on. Just let me know by tonight so I can do something tomorrow if Airtel doesn't work out. Okay. Got it.","start_word":16,"end_word":219,"sentiment":"neutral","sentiment_score":-0.0014778523473069072},{"text":"Thank you.","start_word":220,"end_word":221,"sentiment":"positive","sentiment_score":0.4239596128463745},{"text":"Bye for now. I'll Yeah. Bye. see.","start_word":222,"end_word":228,"sentiment":"neutral","sentiment_score":0.19841791689395905}],"average":{"sentiment":"neutral","sentiment_score":0.03711599758293622}}}}