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Thank you. Let me just select here Mastercard. May I have the card number, please? Thank you. 51636 10233020005. Thank you. Expiration date, please? 07/29. Okay. Let me put here. 0729. CVV, please. Okay. 118. Let me just put your name here. So we'll be processing $30. Okay. Okay. Just one moment. It's still processing. Alright? Scan the school today. Okay, Raj. You will receive, like, a text message including the OTP. Just read it to me so you could authorize this $30 payment today. It's sent to your phone number, ends in 9786. 16627441. Okay. Thank you. Let me just validate. Alright. Right. So the $30 has been processed, so I will enable our provisioning team to send the router. And if I may ask, have you already decided in reference to the handset? I believe you talked to Dom in reference with the handset and what numbers you would like to have. Mm-mm. Oh, actually, we sent you have you checked the images that we sent prior? Like, I believe it's five or six with the prices. Yeah. Yeah. It sent out. Let me check here on my end. Delete the day that we oh, last Tuesday, July 7. 01/02/1934. You have not? Okay. Let me forward it while I have you on the line. I know you're busy, but that way we can sort this out. I'll just forward the emails here. K. Orders. This one and then this one. Okay. Kindly check, please. I've already resent. It came from this email melissa@airtel.net.au. Via WhatsApp? Yeah. Would you like me to send the email just through WhatsApp 9786? Because we sent it to your email, but seems like you're not receiving it. Yeah. I can ask our tech team to send instead the options for the router through your WhatsApp number. 9786. It's the same. Right? Okay. Sure. We'll send you through WhatsApp for your convenience. Okay? And then just response. Alright. Thank you. Have a good one, and talk soon. 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afternoon. This is Airtel accounts. Raj? I'm good. I'm calling you earlier.\n\nLet's go ahead and process your $30 payment. Okay. Sure. Are you going to use your Visa or your Mastercard? Okay.\n\nThank you. Let me just select here Mastercard. May I have the card number, please? Thank you. 51636 10233020005.\n\nThank you. Expiration date, please? 07/29. Okay. Let me put here.\n\n0729. CVV, please. Okay. 118. Let me just put your name here.\n\nSo we'll be processing $30. Okay. Okay. Just one moment. It's still processing.\n\nAlright? Scan the school today. Okay, Raj. You will receive, like, a text message including the OTP. Just read it to me so you could authorize this $30 payment today.\n\nIt's sent to your phone number, ends in 9786. 16627441. Okay. Thank you. Let me just validate.\n\nAlright. Right. So the $30 has been processed, so I will enable our provisioning team to send the router. And if I may ask, have you already decided in reference to the handset? I believe you talked to Dom in reference with the handset and what numbers you would like to have.\n\nMm-mm. Oh, actually, we sent you have you checked the images that we sent prior? Like, I believe it's five or six with the prices. Yeah. Yeah.\n\nIt sent out. Let me check here on my end. Delete the day that we oh, last Tuesday, July 7. 01/02/1934. You have not?\n\nOkay. Let me forward it while I have you on the line. I know you're busy, but that way we can sort this out. I'll just forward the emails here. K.\n\nOrders. This one and then this one. Okay. Kindly check, please. I've already resent.\n\nIt came from this email melissa@airtel.net.au. Via WhatsApp? Yeah. Would you like me to send the email just through WhatsApp 9786? Because we sent it to your email, but seems like you're not receiving it.\n\nYeah. I can ask our tech team to send instead the options for the router through your WhatsApp number. 9786. It's the same. Right?\n\nOkay. Sure. We'll send you through WhatsApp for your convenience. Okay? And then just response.\n\nAlright. Thank you. Have a good one, and talk soon. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.71999997,"sentiment":"positive","sentiment_score":0.4806889146566391},{"text":"This is Airtel accounts.","start":0.71999997,"end":2.1,"sentiment":"positive","sentiment_score":0.403581440448761},{"text":"Raj?","start":4.24,"end":4.74,"sentiment":"positive","sentiment_score":0.3639030158519745},{"text":"I'm good.","start":4.88,"end":5.52,"sentiment":"positive","sentiment_score":0.6343194842338562},{"text":"I'm calling you earlier.","start":5.52,"end":6.58,"sentiment":"neutral","sentiment_score":0.3241162598133087}],"sentiment":"positive","sentiment_score":0.4234392780524034,"num_words":13,"start":0.16,"end":6.58},{"sentences":[{"text":"Let's go ahead and process your $30 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How are you doing? Yes, please. Mascot. 5163610233020005.\n\nSix six. Yes. So which is 07/29. 118. Alright.\n\nAlright. The code is 16627441. Yes. Ask him to give me the the what do you call send me the the the pictures of the handset, but it didn't Okay. One moment.\n\nI haven't received anything. Okay. No. I haven't received anything. Please.\n\nDid you send in my phone number? Yep. I haven't received it. Yes. Okay.\n\nOkay.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.4399998,"end":3.76,"sentiment":"positive","sentiment_score":0.5025806427001953},{"text":"How are you doing?","start":3.76,"end":4.58,"sentiment":"positive","sentiment_score":0.47431938350200653},{"text":"Yes, please.","start":10.32,"end":11.139999,"sentiment":"neutral","sentiment_score":0.16940821707248688},{"text":"Mascot.","start":17.125,"end":17.625,"sentiment":"neutral","sentiment_score":0.052802737802267075},{"text":"5163610233020005.","start":29.849998,"end":40.75,"sentiment":"neutral","sentiment_score":0.026136675849556923}],"sentiment":"neutral","sentiment_score":0.31306822494500214,"num_words":9,"start":3.4399998,"end":40.75},{"sentences":[{"text":"Six six.","start":44.715,"end":45.535,"sentiment":"neutral","sentiment_score":0.025557751767337322},{"text":"Yes.","start":54.475,"end":54.875,"sentiment":"neutral","sentiment_score":-0.004112656228244305},{"text":"So which is 07/29.","start":54.875,"end":57.79,"sentiment":"neutral","sentiment_score":-0.011677629547193646},{"text":"118.","start":66.41,"end":67.39,"sentiment":"neutral","sentiment_score":0.0034882244653999805},{"text":"Alright.","start":179.75,"end":180.25,"sentiment":"neutral","sentiment_score":0.10193269699811935}],"sentiment":"neutral","sentiment_score":0.011745916731241677,"num_words":9,"start":44.715,"end":180.25},{"sentences":[{"text":"Alright.","start":191.945,"end":192.185,"sentiment":"neutral","sentiment_score":0.06613514572381973},{"text":"The code is 16627441.","start":192.185,"end":197.44,"sentiment":"neutral","sentiment_score":0.05406527314335108},{"text":"Yes.","start":204.46,"end":204.96,"sentiment":"neutral","sentiment_score":0.09934844821691512},{"text":"Ask him to give me the the what do you call send me the the the pictures of the handset, but it didn't Okay.","start":231.905,"end":253.81,"sentiment":"neutral","sentiment_score":-0.019756408253063757},{"text":"One moment.","start":253.95,"end":254.67,"sentiment":"neutral","sentiment_score":-0.02365295123308897}],"sentiment":"neutral","sentiment_score":-0.00436609418829903,"num_words":32,"start":191.945,"end":254.67},{"sentences":[{"text":"I haven't received anything.","start":254.67,"end":256.37,"sentiment":"neutral","sentiment_score":-0.11379774380475283},{"text":"Okay.","start":274.965,"end":275.04,"sentiment":"neutral","sentiment_score":-0.008387436158955097},{"text":"No.","start":282.88,"end":283.04,"sentiment":"neutral","sentiment_score":-0.2855410873889923},{"text":"I haven't received anything.","start":283.04,"end":284.5,"sentiment":"negative","sentiment_score":-0.3669412061572075},{"text":"Please.","start":291.275,"end":291.775,"sentiment":"neutral","sentiment_score":-0.04105919227004051}],"sentiment":"neutral","sentiment_score":-0.2052675923332572,"num_words":11,"start":254.67,"end":291.775},{"sentences":[{"text":"Did you send in my phone number?","start":341.935,"end":344.515,"sentiment":"neutral","sentiment_score":-0.04361873652253832},{"text":"Yep.","start":370.115,"end":370.435,"sentiment":"neutral","sentiment_score":-0.14747333526611328},{"text":"I haven't received it.","start":370.435,"end":371.735,"sentiment":"neutral","sentiment_score":-0.33213886618614197},{"text":"Yes.","start":383.315,"end":383.67,"sentiment":"neutral","sentiment_score":0.07488270103931427},{"text":"Okay.","start":392.79,"end":393.29,"sentiment":"neutral","sentiment_score":0.1426847279071808}],"sentiment":"neutral","sentiment_score":-0.1116994661944253,"num_words":14,"start":341.935,"end":393.29},{"sentences":[{"text":"Okay.","start":397.59003,"end":398.09003,"sentiment":"neutral","sentiment_score":0.2927512526512146}],"sentiment":"neutral","sentiment_score":0.2927512526512146,"num_words":1,"start":397.59003,"end":398.09003}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. This is Airtel accounts.\n\nChannel 1: Yes. How are you doing?\n\nChannel 0: Raj? I'm good. I'm calling you earlier. Let's go ahead and process your $30 payment.\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. Sure. Are you going to use your Visa or your Mastercard?\n\nChannel 1: Mascot.\n\nChannel 0: Okay. Thank you. Let me just select here Mastercard. May I have the card number, please?\n\nChannel 1: 5163610233020005.\n\nChannel 0: Thank you. 51636\n\nChannel 1: Six six.\n\nChannel 0: 10233020005. Thank you. Expiration date, please?\n\nChannel 1: Yes. So which is 07/29.\n\nChannel 0: 07/29. Okay. Let me put here. 0729. CVV, please.\n\nChannel 1: 118.\n\nChannel 0: Okay. 118. Let me just put your name here. So we'll be processing $30. Okay.\n\nOkay. Just one moment. It's still processing. Alright? Scan the school today.\n\nOkay, Raj. You will receive, like, a text message including the OTP. Just read it to me so you could authorize this $30 payment today.\n\nChannel 1: Alright.\n\nChannel 0: It's sent to your phone number, ends in 9786.\n\nChannel 1: Alright. The code is 16627441.\n\nChannel 0: 16627441.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you. Let me just validate. Alright. Right.\n\nSo the $30 has been processed, so I will enable our provisioning team to send the router. And if I may ask, have you already decided in reference to the handset? I believe you talked to Dom in reference with the handset and what numbers you would like to have.\n\nChannel 1: Ask him to give me the the what do you call send me the the the pictures of the handset,\n\nChannel 0: Mm-mm.\n\nChannel 1: but\n\nChannel 0: Oh,\n\nChannel 1: it\n\nChannel 0: actually,\n\nChannel 1: didn't\n\nChannel 0: we sent you have you checked the images that we sent prior? Like, I believe it's five or six with the prices.\n\nChannel 1: Okay. One moment. I haven't received\n\nChannel 0: Yeah.\n\nChannel 1: anything.\n\nChannel 0: Yeah. It sent out. Let me check here on my end. Delete the day that we oh, last Tuesday, July 7.\n\nChannel 1: Okay.\n\nChannel 0: 01/02/1934.\n\nChannel 1: No. I haven't received anything.\n\nChannel 0: You have not? Okay. Let me forward it while I have you on the line.\n\nChannel 1: Please.\n\nChannel 0: I know you're busy, but that way we can sort this out. I'll just forward the emails here. K. Orders. This one and then this one.\n\nOkay. Kindly check, please. I've already resent. It came from this email melissa@airtel.net.au.\n\nChannel 1: Did you send in my phone number?\n\nChannel 0: Via WhatsApp? Yeah. Would you like me to send the email just through WhatsApp 9786? Because we sent it to your email, but seems like you're not receiving it.\n\nChannel 1: Yep. I haven't received it.\n\nChannel 0: Yeah. I can ask our tech team to send instead the options for the router through your WhatsApp number. 9786. It's the same. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Sure. We'll send you through WhatsApp for your convenience. Okay? And then just response.\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you. Have a good one, and talk soon.\n\nChannel 1: Okay.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.71999997,"sentiment":"positive","sentiment_score":0.4806889146566391},{"text":"This is Airtel accounts.","start":0.71999997,"end":2.1,"sentiment":"positive","sentiment_score":0.403581440448761}],"sentiment":"positive","sentiment_score":0.429283931851387,"channel":0,"num_words":6,"start":0.16,"end":2.1},{"sentences":[{"text":"Yes.","start":3.4399998,"end":3.76,"sentiment":"positive","sentiment_score":0.5025806427001953},{"text":"How are you doing?","start":3.76,"end":4.58,"sentiment":"positive","sentiment_score":0.47431938350200653}],"sentiment":"positive","sentiment_score":0.4799716353416443,"channel":1,"num_words":5,"start":3.4399998,"end":4.58},{"sentences":[{"text":"Raj?","start":4.24,"end":4.74,"sentiment":"positive","sentiment_score":0.3639030158519745},{"text":"I'm good.","start":4.88,"end":5.52,"sentiment":"positive","sentiment_score":0.6343194842338562},{"text":"I'm calling you earlier.","start":5.52,"end":6.58,"sentiment":"neutral","sentiment_score":0.3241162598133087},{"text":"Let's go ahead and process your $30 payment.","start":6.8799996,"end":9.46,"sentiment":"neutral","sentiment_score":0.23690780624747276}],"sentiment":"neutral","sentiment_score":0.3216179649035136,"channel":0,"num_words":15,"start":4.24,"end":9.46},{"sentences":[{"text":"Yes, please.","start":10.32,"end":11.139999,"sentiment":"neutral","sentiment_score":0.16940821707248688}],"sentiment":"neutral","sentiment_score":0.16940821707248688,"channel":1,"num_words":2,"start":10.32,"end":11.139999},{"sentences":[{"text":"Okay.","start":11.44,"end":11.92,"sentiment":"neutral","sentiment_score":0.10842972993850708},{"text":"Sure.","start":11.92,"end":12.24,"sentiment":"neutral","sentiment_score":0.11099479347467422},{"text":"Are you going to use your Visa or your Mastercard?","start":12.24,"end":15.54,"sentiment":"neutral","sentiment_score":0.04959539901465178}],"sentiment":"neutral","sentiment_score":0.059614876129974924,"channel":0,"num_words":12,"start":11.44,"end":15.54},{"sentences":[{"text":"Mascot.","start":17.125,"end":17.625,"sentiment":"neutral","sentiment_score":0.052802737802267075}],"sentiment":"neutral","sentiment_score":0.052802737802267075,"channel":1,"num_words":1,"start":17.125,"end":17.625},{"sentences":[{"text":"Okay.","start":18.615,"end":19.095001,"sentiment":"neutral","sentiment_score":0.1264781653881073},{"text":"Thank you.","start":19.095001,"end":19.815,"sentiment":"neutral","sentiment_score":0.3005150407552719},{"text":"Let me just select here Mastercard.","start":19.815,"end":21.835,"sentiment":"neutral","sentiment_score":0.11948039506872495},{"text":"May I have the card number, please?","start":26.615,"end":28.715,"sentiment":"neutral","sentiment_score":0.06521608680486679}],"sentiment":"neutral","sentiment_score":0.11880645155906677,"channel":0,"num_words":16,"start":18.615,"end":28.715},{"sentences":[{"text":"5163610233020005.","start":29.849998,"end":40.75,"sentiment":"neutral","sentiment_score":0.026136675849556923}],"sentiment":"neutral","sentiment_score":0.026136675849556923,"channel":1,"num_words":1,"start":29.849998,"end":40.75},{"sentences":[{"text":"Thank you.","start":42.81,"end":43.53,"sentiment":"neutral","sentiment_score":0.15250595659017563},{"text":"51636","start":43.53,"end":45.355,"sentiment":"neutral","sentiment_score":0.04313388466835022}],"sentiment":"neutral","sentiment_score":0.1160485992829005,"channel":0,"num_words":3,"start":42.81,"end":45.355},{"sentences":[{"text":"Six six.","start":44.715,"end":45.535,"sentiment":"neutral","sentiment_score":0.025557751767337322}],"sentiment":"neutral","sentiment_score":0.025557751767337322,"channel":1,"num_words":2,"start":44.715,"end":45.535},{"sentences":[{"text":"10233020005.","start":45.355,"end":49.695,"sentiment":"neutral","sentiment_score":0.02243477664887905},{"text":"Thank you.","start":51.594997,"end":52.394997,"sentiment":"neutral","sentiment_score":0.1257716417312622},{"text":"Expiration date, please?","start":52.394997,"end":53.855,"sentiment":"neutral","sentiment_score":-0.024695818622907}],"sentiment":"neutral","sentiment_score":0.03331510070711374,"channel":0,"num_words":6,"start":45.355,"end":53.855},{"sentences":[{"text":"Yes.","start":54.475,"end":54.875,"sentiment":"neutral","sentiment_score":-0.004112656228244305},{"text":"So which is 07/29.","start":54.875,"end":57.79,"sentiment":"neutral","sentiment_score":-0.011677629547193646}],"sentiment":"neutral","sentiment_score":-0.010164634883403778,"channel":1,"num_words":5,"start":54.475,"end":57.79},{"sentences":[{"text":"07/29.","start":58.600002,"end":60.2,"sentiment":"neutral","sentiment_score":-0.005306166596710682},{"text":"Okay.","start":60.2,"end":60.7,"sentiment":"neutral","sentiment_score":0.02124827913939953},{"text":"Let me put here.","start":60.920002,"end":62.06,"sentiment":"neutral","sentiment_score":0.01833726093173027},{"text":"0729.","start":62.2,"end":63.66,"sentiment":"neutral","sentiment_score":0.0049430085346102715},{"text":"CVV, please.","start":64.04,"end":65.1,"sentiment":"neutral","sentiment_score":0.005347518716007471}],"sentiment":"neutral","sentiment_score":0.011658800248470571,"channel":0,"num_words":9,"start":58.600002,"end":65.1},{"sentences":[{"text":"118.","start":66.41,"end":67.39,"sentiment":"neutral","sentiment_score":0.0034882244653999805}],"sentiment":"neutral","sentiment_score":0.0034882244653999805,"channel":1,"num_words":1,"start":66.41,"end":67.39},{"sentences":[{"text":"Okay.","start":70.44,"end":70.94,"sentiment":"neutral","sentiment_score":0.016049856320023537},{"text":"118.","start":71.0,"end":72.54,"sentiment":"neutral","sentiment_score":0.009834105148911476},{"text":"Let me just put your name here.","start":74.495,"end":76.354996,"sentiment":"neutral","sentiment_score":0.028567343950271606},{"text":"So we'll be processing $30.","start":76.975,"end":80.115,"sentiment":"neutral","sentiment_score":0.04011003747582435},{"text":"Okay.","start":83.135,"end":83.635,"sentiment":"neutral","sentiment_score":0.06435460597276688}],"sentiment":"neutral","sentiment_score":0.032717344164848325,"channel":0,"num_words":15,"start":70.44,"end":83.635},{"sentences":[{"text":"Okay.","start":107.295,"end":107.695,"sentiment":"neutral","sentiment_score":0.06612396985292435},{"text":"Just one moment.","start":107.695,"end":108.575,"sentiment":"neutral","sentiment_score":0.049759012957413994},{"text":"It's still processing.","start":108.575,"end":109.955,"sentiment":"neutral","sentiment_score":0.05826072891553243},{"text":"Alright?","start":110.095,"end":110.595,"sentiment":"neutral","sentiment_score":0.09431707859039308},{"text":"Scan the school today.","start":113.455,"end":114.835,"sentiment":"neutral","sentiment_score":0.07525199092924595}],"sentiment":"neutral","sentiment_score":0.06545901981492837,"channel":0,"num_words":12,"start":107.295,"end":114.835},{"sentences":[{"text":"Okay, Raj.","start":167.7,"end":168.42,"sentiment":"neutral","sentiment_score":0.17326082289218903},{"text":"You will receive, like, a text message including the OTP.","start":168.42,"end":172.92,"sentiment":"neutral","sentiment_score":0.19587128460407258},{"text":"Just read it to me so you could authorize this $30 payment today.","start":173.3,"end":177.4,"sentiment":"neutral","sentiment_score":0.23653141695719498}],"sentiment":"neutral","sentiment_score":0.21520571649074555,"channel":0,"num_words":25,"start":167.7,"end":177.4},{"sentences":[{"text":"Alright.","start":179.75,"end":180.25,"sentiment":"neutral","sentiment_score":0.10193269699811935}],"sentiment":"neutral","sentiment_score":0.10193269699811935,"channel":1,"num_words":1,"start":179.75,"end":180.25},{"sentences":[{"text":"It's sent to your phone number, ends in 9786.","start":185.905,"end":189.20499,"sentiment":"neutral","sentiment_score":0.06908202833599514}],"sentiment":"neutral","sentiment_score":0.06908202833599514,"channel":0,"num_words":9,"start":185.905,"end":189.20499},{"sentences":[{"text":"Alright.","start":191.945,"end":192.185,"sentiment":"neutral","sentiment_score":0.06613514572381973},{"text":"The code is 16627441.","start":192.185,"end":197.44,"sentiment":"neutral","sentiment_score":0.05406527314335108}],"sentiment":"neutral","sentiment_score":0.05647924765944481,"channel":1,"num_words":5,"start":191.945,"end":197.44},{"sentences":[{"text":"16627441.","start":200.48,"end":203.7,"sentiment":"neutral","sentiment_score":0.03918280452489853}],"sentiment":"neutral","sentiment_score":0.03918280452489853,"channel":0,"num_words":1,"start":200.48,"end":203.7},{"sentences":[{"text":"Yes.","start":204.46,"end":204.96,"sentiment":"neutral","sentiment_score":0.09934844821691512}],"sentiment":"neutral","sentiment_score":0.09934844821691512,"channel":1,"num_words":1,"start":204.46,"end":204.96},{"sentences":[{"text":"Okay.","start":205.6,"end":206.1,"sentiment":"neutral","sentiment_score":0.17234641313552856},{"text":"Thank you.","start":206.95999,"end":207.78,"sentiment":"positive","sentiment_score":0.335677832365036},{"text":"Let me just validate.","start":208.0,"end":209.3,"sentiment":"neutral","sentiment_score":0.19533689692616463},{"text":"Alright.","start":211.47499,"end":211.795,"sentiment":"neutral","sentiment_score":0.17935779690742493},{"text":"Right.","start":211.795,"end":212.11499,"sentiment":"neutral","sentiment_score":0.17888516187667847}],"sentiment":"neutral","sentiment_score":0.2203658471504847,"channel":0,"num_words":9,"start":205.6,"end":212.11499},{"sentences":[{"text":"So the $30 has been processed, so I will enable our provisioning team to send the router.","start":212.11499,"end":219.33499,"sentiment":"neutral","sentiment_score":0.27603599692092223},{"text":"And if I may ask, have you already decided in reference to the handset?","start":219.555,"end":224.375,"sentiment":"neutral","sentiment_score":0.0334038557484746},{"text":"I believe you talked to Dom in reference with the handset and what numbers you would like to 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sent you have you checked the images that we sent prior?","start":242.91501,"end":248.13501,"sentiment":"neutral","sentiment_score":-0.0703520600994428},{"text":"Like, I believe it's five or six with the prices.","start":248.195,"end":251.175,"sentiment":"neutral","sentiment_score":-0.04903577007353306}],"sentiment":"neutral","sentiment_score":-0.060662837360392914,"channel":0,"num_words":22,"start":242.91501,"end":251.175},{"sentences":[{"text":"Okay.","start":253.31,"end":253.81,"sentiment":"neutral","sentiment_score":-0.017062287777662277},{"text":"One moment.","start":253.95,"end":254.67,"sentiment":"neutral","sentiment_score":-0.02365295123308897},{"text":"I haven't received","start":254.67,"end":255.87,"sentiment":"neutral","sentiment_score":-0.12252871816356976}],"sentiment":"neutral","sentiment_score":-0.07199239078909159,"channel":1,"num_words":6,"start":253.31,"end":255.87},{"sentences":[{"text":"Yeah.","start":255.52,"end":256.02002,"sentiment":"neutral","sentiment_score":-0.09718208014965056}],"sentiment":"neutral","sentiment_score":-0.09718208014965056,"channel":0,"num_words":1,"start":255.52,"end":256.02002},{"sentences":[{"text":"anything.","start":255.87,"end":256.37,"sentiment":"neutral","sentiment_score":-0.087604820728302}],"sentiment":"neutral","sentiment_score":-0.087604820728302,"channel":1,"num_words":1,"start":255.87,"end":256.37},{"sentences":[{"text":"Yeah.","start":257.36002,"end":257.68,"sentiment":"neutral","sentiment_score":-0.04630561918020248},{"text":"It sent out.","start":257.68,"end":258.72,"sentiment":"neutral","sentiment_score":-0.05381543437639872},{"text":"Let me check here on my end.","start":258.72,"end":261.30002,"sentiment":"neutral","sentiment_score":-0.016330990408148085},{"text":"Delete the day that we oh, last Tuesday, July 7.","start":264.585,"end":269.32498,"sentiment":"neutral","sentiment_score":-0.023621294274926187}],"sentiment":"neutral","sentiment_score":-0.0265848475197951,"channel":0,"num_words":21,"start":257.36002,"end":269.32498},{"sentences":[{"text":"Okay.","start":274.965,"end":275.04,"sentiment":"neutral","sentiment_score":-0.008387436158955097}],"sentiment":"neutral","sentiment_score":-0.008387436158955097,"channel":1,"num_words":1,"start":274.965,"end":275.04},{"sentences":[{"text":"01/02/1934.","start":276.66498,"end":278.205,"sentiment":"neutral","sentiment_score":-0.011075041256844996}],"sentiment":"neutral","sentiment_score":-0.011075041256844996,"channel":0,"num_words":1,"start":276.66498,"end":278.205},{"sentences":[{"text":"No.","start":282.88,"end":283.04,"sentiment":"neutral","sentiment_score":-0.2855410873889923},{"text":"I haven't received anything.","start":283.04,"end":284.5,"sentiment":"negative","sentiment_score":-0.3669412061572075}],"sentiment":"negative","sentiment_score":-0.3506611824035645,"channel":1,"num_words":5,"start":282.88,"end":284.5},{"sentences":[{"text":"You have not?","start":285.47,"end":286.35,"sentiment":"neutral","sentiment_score":-0.21942583719889322},{"text":"Okay.","start":286.35,"end":286.85,"sentiment":"neutral","sentiment_score":-0.05024166032671928},{"text":"Let me forward it while I have you on the line.","start":286.99,"end":290.05,"sentiment":"neutral","sentiment_score":-0.008312672207301313}],"sentiment":"neutral","sentiment_score":-0.05333057108024756,"channel":0,"num_words":15,"start":285.47,"end":290.05},{"sentences":[{"text":"Please.","start":291.275,"end":291.775,"sentiment":"neutral","sentiment_score":-0.04105919227004051}],"sentiment":"neutral","sentiment_score":-0.04105919227004051,"channel":1,"num_words":1,"start":291.275,"end":291.775},{"sentences":[{"text":"I know you're busy, but that way we can sort this out.","start":291.415,"end":295.195,"sentiment":"neutral","sentiment_score":-0.10496555206676324},{"text":"I'll just forward the emails here.","start":295.73502,"end":298.075,"sentiment":"neutral","sentiment_score":-0.015552832356964549},{"text":"K.","start":299.815,"end":300.315,"sentiment":"neutral","sentiment_score":-0.006980588659644127},{"text":"Orders.","start":300.535,"end":301.035,"sentiment":"neutral","sentiment_score":-0.01154029369354248},{"text":"This one and then this one.","start":304.24,"end":309.93997,"sentiment":"neutral","sentiment_score":-0.014328834290305773}],"sentiment":"neutral","sentiment_score":-0.05605375027069105,"channel":0,"num_words":26,"start":291.415,"end":309.93997},{"sentences":[{"text":"Okay.","start":313.36,"end":313.86,"sentiment":"neutral","sentiment_score":0.018149569630622864},{"text":"Kindly check, please.","start":314.08,"end":315.37997,"sentiment":"neutral","sentiment_score":0.009079874182740847},{"text":"I've already resent.","start":316.15997,"end":318.045,"sentiment":"neutral","sentiment_score":-0.12742836525042853},{"text":"It came from this email melissa@airtel.net.au.","start":333.79,"end":339.09,"sentiment":"neutral","sentiment_score":-0.08179100044071674}],"sentiment":"neutral","sentiment_score":-0.06366476201667236,"channel":0,"num_words":13,"start":313.36,"end":339.09},{"sentences":[{"text":"Did you send in my phone number?","start":341.935,"end":344.515,"sentiment":"neutral","sentiment_score":-0.04361873652253832}],"sentiment":"neutral","sentiment_score":-0.04361873652253832,"channel":1,"num_words":7,"start":341.935,"end":344.515},{"sentences":[{"text":"Via WhatsApp?","start":347.065,"end":347.965,"sentiment":"neutral","sentiment_score":-0.029596662148833275},{"text":"Yeah.","start":350.985,"end":351.485,"sentiment":"neutral","sentiment_score":-0.04284258931875229},{"text":"Would you like me to send the email just through WhatsApp 9786?","start":351.625,"end":357.085,"sentiment":"neutral","sentiment_score":-0.08687035677333672},{"text":"Because we sent it to your email, but seems like you're not receiving it.","start":361.32,"end":366.14,"sentiment":"negative","sentiment_score":-0.35099697751658304}],"sentiment":"neutral","sentiment_score":-0.208911651038918,"channel":0,"num_words":29,"start":347.065,"end":366.14},{"sentences":[{"text":"Yep.","start":370.115,"end":370.435,"sentiment":"neutral","sentiment_score":-0.14747333526611328},{"text":"I haven't received it.","start":370.435,"end":371.735,"sentiment":"neutral","sentiment_score":-0.33213886618614197}],"sentiment":"neutral","sentiment_score":-0.2952057600021362,"channel":1,"num_words":5,"start":370.115,"end":371.735},{"sentences":[{"text":"Yeah.","start":372.20502,"end":372.445,"sentiment":"neutral","sentiment_score":-0.11949308216571808},{"text":"I can ask our tech team to send instead the options for the router through your WhatsApp number.","start":372.445,"end":380.14502,"sentiment":"neutral","sentiment_score":-0.04885813883609242},{"text":"9786.","start":380.445,"end":381.405,"sentiment":"neutral","sentiment_score":-0.008661888539791107},{"text":"It's the same.","start":381.405,"end":382.045,"sentiment":"neutral","sentiment_score":-0.0030445553517589965},{"text":"Right?","start":382.045,"end":382.545,"sentiment":"neutral","sentiment_score":0.02103513665497303}],"sentiment":"neutral","sentiment_score":-0.041487499964811526,"channel":0,"num_words":24,"start":372.20502,"end":382.545},{"sentences":[{"text":"Yes.","start":383.315,"end":383.67,"sentiment":"neutral","sentiment_score":0.07488270103931427}],"sentiment":"neutral","sentiment_score":0.07488270103931427,"channel":1,"num_words":1,"start":383.315,"end":383.67},{"sentences":[{"text":"Okay.","start":384.285,"end":384.785,"sentiment":"neutral","sentiment_score":0.10563302040100098},{"text":"Sure.","start":384.845,"end":385.24503,"sentiment":"neutral","sentiment_score":0.16259297728538513},{"text":"We'll send you through WhatsApp for your convenience.","start":385.24503,"end":388.80002,"sentiment":"neutral","sentiment_score":0.17899457179009914},{"text":"Okay?","start":388.94,"end":389.34003,"sentiment":"neutral","sentiment_score":0.07005580514669418},{"text":"And then just response.","start":389.34003,"end":391.44,"sentiment":"neutral","sentiment_score":0.06837413366883993}],"sentiment":"neutral","sentiment_score":0.13624899412194888,"channel":0,"num_words":15,"start":384.285,"end":391.44},{"sentences":[{"text":"Okay.","start":392.79,"end":393.29,"sentiment":"neutral","sentiment_score":0.1426847279071808}],"sentiment":"neutral","sentiment_score":0.1426847279071808,"channel":1,"num_words":1,"start":392.79,"end":393.29},{"sentences":[{"text":"Alright.","start":393.74002,"end":394.24002,"sentiment":"neutral","sentiment_score":0.28914183378219604},{"text":"Thank you.","start":394.30002,"end":394.94,"sentiment":"positive","sentiment_score":0.42496609687805176},{"text":"Have a good one, and talk soon.","start":394.94,"end":396.72,"sentiment":"positive","sentiment_score":0.7425984229360308}],"sentiment":"positive","sentiment_score":0.6337262988090515,"channel":0,"num_words":10,"start":393.74002,"end":396.72},{"sentences":[{"text":"Okay.","start":397.59003,"end":398.09003,"sentiment":"neutral","sentiment_score":0.2927512526512146}],"sentiment":"neutral","sentiment_score":0.2927512526512146,"channel":1,"num_words":1,"start":397.59003,"end":398.09003},{"sentences":[{"text":"Bye bye.","start":398.46002,"end":399.2,"sentiment":"neutral","sentiment_score":0.038050536066293716}],"sentiment":"neutral","sentiment_score":0.038050536066293716,"channel":0,"num_words":2,"start":398.46002,"end":399.2}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to make a payment and provides their credit card information. The agent confirms the payment and sends an email with instructions for the customer to send pictures of the handset. The agent also tries to contact the customer via WhatsApp but receives no response."},"intents":{"segments":[{"text":"Let's go ahead and process your $30 payment. Yes, please.","start_word":18,"end_word":27,"intents":[{"intent":"Process $30 payment","confidence_score":0.37863237}]},{"text":"Are you going to use your Visa or your Mastercard? Mascot. Okay. Thank you. Let me just select here Mastercard. May I have the card number, please?","start_word":30,"end_word":56,"intents":[{"intent":"Verify card details","confidence_score":0.098356046}]},{"text":"Expiration date, please? Yes.","start_word":66,"end_word":69,"intents":[{"intent":"Verify expiration date","confidence_score":0.106520206}]},{"text":"You will receive, like, a text message including the OTP. Just read it to me so you could authorize this $30 payment today. Alright. It's sent to your phone number, ends in 9786. Alright. The code is 16627441. 16627441.","start_word":113,"end_word":151,"intents":[{"intent":"Obtain code from otp","confidence_score":0.000031021948}]},{"text":"So the $30 has been processed, so I will enable our provisioning team to send the router.","start_word":162,"end_word":178,"intents":[{"intent":"Enable router provisioning","confidence_score":0.16863176}]},{"text":"I haven't received anything. You have not?","start_word":292,"end_word":298,"intents":[{"intent":"Resolve issue with sent emails","confidence_score":0.000055681674}]},{"text":"Did you send in my phone number? Via WhatsApp? Yeah.","start_word":351,"end_word":360,"intents":[{"intent":"Request to receive phone number","confidence_score":0.0010406746}]},{"text":"I can ask our tech team to send instead the options for the router through your WhatsApp number. 9786.","start_word":393,"end_word":411,"intents":[{"intent":"Request to send router pictures through wwedlocks","confidence_score":0.0011639603}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Airtel accounts. Yes. How are you doing? Raj? I'm good. I'm calling you earlier.","start_word":0,"end_word":17,"sentiment":"positive","sentiment_score":0.4496516287326813},{"text":"Let's go ahead and process your $30 payment. Yes, please. Okay. Sure. Are you going to use your Visa or your Mastercard? Mascot. Okay. Thank you. Let me just select here Mastercard. May I have the card number, please? 5163610233020005. Thank you. 51636 Six six. 10233020005. Thank you. Expiration date, please? Yes. So which is 07/29. 07/29. Okay. Let me put here. 0729. CVV, please. 118. Okay. 118. Let me just put your name here. So we'll be processing $30. Okay. Okay. Just one moment. It's still processing. Alright? Scan the school today. Okay, Raj. You will receive, like, a text message including the OTP. Just read it to me so you could authorize this $30 payment today. Alright. It's sent to your phone number, ends in 9786. Alright. The code is 16627441. 16627441. Yes. Okay. Thank you. Let me just validate. Alright. Right. So the $30 has been processed, so I will enable our provisioning team to send the router. And if I may ask, have you already decided in reference to the handset? I believe you talked to Dom in reference with the handset and what numbers you would like to have. Ask him to give me the the what do you call send me the the the pictures of the handset, Mm-mm. but Oh, it actually, didn't we sent you have you checked the images that we sent prior? Like, I believe it's five or six with the prices. Okay. One moment. I haven't received Yeah. anything. Yeah. It sent out. Let me check here on my end. Delete the day that we oh, last Tuesday, July 7. Okay. 01/02/1934. No.","start_word":18,"end_word":291,"sentiment":"neutral","sentiment_score":0.05542315471998967},{"text":"I haven't received anything.","start_word":292,"end_word":295,"sentiment":"negative","sentiment_score":-0.3470555543899536},{"text":"You have not? Okay. Let me forward it while I have you on the line. Please. I know you're busy, but that way we can sort this out. I'll just forward the emails here. K. Orders. This one and then this one. Okay. Kindly check, please. I've already resent. It came from this email melissa@airtel.net.au. Did you send in my phone number? Via WhatsApp? Yeah. Would you like me to send the email just through WhatsApp 9786?","start_word":296,"end_word":372,"sentiment":"neutral","sentiment_score":-0.05556299164891243},{"text":"Because we sent it to your email, but seems like you're not receiving it.","start_word":373,"end_word":386,"sentiment":"negative","sentiment_score":-0.35678282380104065},{"text":"Yep. I haven't received it. Yeah. I can ask our tech team to send instead the options for the router through your WhatsApp number. 9786. It's the same. Right? Yes. Okay. Sure. We'll send you through WhatsApp for your convenience. Okay? And then just response. Okay. Alright.","start_word":387,"end_word":433,"sentiment":"neutral","sentiment_score":0.0032483485992997885},{"text":"Thank you. Have a good one, and talk soon.","start_word":434,"end_word":442,"sentiment":"positive","sentiment_score":0.677676624721951},{"text":"Okay. Bye bye.","start_word":443,"end_word":445,"sentiment":"neutral","sentiment_score":0.20420382916927335}],"average":{"sentiment":"neutral","sentiment_score":0.046650048960810125}}}}