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Have a great weekend.\n\nChannel 0: You too.","paragraphs":[{"sentences":[{"text":"Calling Spire.","start":0.24,"end":4.56,"sentiment":"neutral","sentiment_score":0.026498821564018726},{"text":"Your call will be answered shortly.","start":4.56,"end":6.18,"sentiment":"neutral","sentiment_score":0.06316834005216758},{"text":"Spire reception.","start":15.435,"end":16.155,"sentiment":"neutral","sentiment_score":0.04934537597000599},{"text":"This is Beth.","start":16.155,"end":16.715,"sentiment":"neutral","sentiment_score":0.10631213088830312},{"text":"How can I help?","start":16.715,"end":17.615,"sentiment":"neutral","sentiment_score":0.11991658806800842}],"sentiment":"neutral","sentiment_score":0.07819418707752929,"channel":1,"num_words":17,"start":0.24,"end":17.615},{"sentences":[{"text":"Oh, hi.","start":18.175,"end":18.815,"sentiment":"neutral","sentiment_score":0.08089307695627213},{"text":"Good 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cybersecurity.","start":28.46,"end":29.52,"sentiment":"neutral","sentiment_score":-0.010522203054279089}],"sentiment":"neutral","sentiment_score":-0.010522203054279089,"channel":0,"num_words":2,"start":28.46,"end":29.52},{"sentences":[{"text":"Okay.","start":31.289999,"end":31.61,"sentiment":"neutral","sentiment_score":0.011577630415558817},{"text":"We actually handle all of that in house.","start":31.61,"end":34.03,"sentiment":"neutral","sentiment_score":0.02988885762169957}],"sentiment":"neutral","sentiment_score":0.027854276821017265,"channel":1,"num_words":9,"start":31.289999,"end":34.03},{"sentences":[{"text":"Oh, well, is he available to speak to, or are you able to transfer me","start":35.66,"end":40.38,"sentiment":"neutral","sentiment_score":0.0036098022013902665}],"sentiment":"neutral","sentiment_score":0.0036098022013902665,"channel":0,"num_words":15,"start":35.66,"end":40.38},{"sentences":[{"text":"He's","start":40.184998,"end":40.504997,"sentiment":"neutral","sentiment_score":-0.06533768028020859}],"sentiment":"neutral","sentiment_score":-0.06533768028020859,"channel":1,"num_words":1,"start":40.184998,"end":40.504997},{"sentences":[{"text":"to","start":40.38,"end":40.54,"sentiment":"neutral","sentiment_score":-0.06350231915712357}],"sentiment":"neutral","sentiment_score":-0.06350231915712357,"channel":0,"num_words":1,"start":40.38,"end":40.54},{"sentences":[{"text":"not,","start":40.504997,"end":40.824997,"sentiment":"neutral","sentiment_score":-0.08811873942613602}],"sentiment":"neutral","sentiment_score":-0.08811873942613602,"channel":1,"num_words":1,"start":40.504997,"end":40.824997},{"sentences":[{"text":"him?","start":40.54,"end":41.04,"sentiment":"neutral","sentiment_score":-0.09699670970439912}],"sentiment":"neutral","sentiment_score":-0.09699670970439912,"channel":0,"num_words":1,"start":40.54,"end":41.04},{"sentences":[{"text":"unfortunately.","start":40.824997,"end":41.324997,"sentiment":"neutral","sentiment_score":-0.262725830078125},{"text":"He doesn't take calls, but you can send through an email if you'd like.","start":41.465,"end":44.765,"sentiment":"neutral","sentiment_score":-0.18717590825898306}],"sentiment":"neutral","sentiment_score":-0.19221256971359252,"channel":1,"num_words":15,"start":40.824997,"end":44.765},{"sentences":[{"text":"Okay.","start":46.085003,"end":46.485,"sentiment":"neutral","sentiment_score":-0.0011584032326936722},{"text":"Understood.","start":46.485,"end":46.985,"sentiment":"neutral","sentiment_score":-0.008849676698446274},{"text":"Well, thank you.","start":47.125,"end":48.005,"sentiment":"positive","sentiment_score":0.4628671606381734},{"text":"You have a great day.","start":48.005,"end":49.065002,"sentiment":"positive","sentiment_score":0.6037619113922119}],"sentiment":"positive","sentiment_score":0.43974029589444397,"channel":0,"num_words":10,"start":46.085003,"end":49.065002},{"sentences":[{"text":"No worries.","start":48.665,"end":49.305,"sentiment":"neutral","sentiment_score":0.31631234288215637},{"text":"Have a great weekend.","start":49.305,"end":50.364998,"sentiment":"positive","sentiment_score":0.4880578815937042}],"sentiment":"positive","sentiment_score":0.4308093686898549,"channel":1,"num_words":6,"start":48.665,"end":50.364998},{"sentences":[{"text":"You too.","start":51.205,"end":51.945,"sentiment":"neutral","sentiment_score":0.15257273614406586}],"sentiment":"neutral","sentiment_score":0.15257273614406586,"channel":0,"num_words":2,"start":51.205,"end":51.945}]},"summary":{"result":"success","short":"The customer is trying to reach Richard, the IT general manager, about cybersecurity and is directed to Beth, the representative. Beth informs the customer that they handle it in-house and suggests sending an email instead, which the customer agrees to. They end the call politely."},"intents":{"segments":[{"text":"Your call will be answered shortly. Spire reception. This is Beth. How can I help? Oh, hi.","start_word":2,"end_word":18,"intents":[{"intent":"Request callback","confidence_score":0.003936259}]},{"text":"I was actually trying to get Richard, the IT general manager, What was this regarding?","start_word":22,"end_word":36,"intents":[{"intent":"Provide info","confidence_score":0.0010506157}]},{"text":"Oh, well, is he available to speak to, or are you able to transfer me He's to not, him?","start_word":48,"end_word":66,"intents":[{"intent":"Transfer call","confidence_score":0.23599394}]}]},"sentiments":{"segments":[{"text":"Calling Spire. Your call will be answered shortly. Spire reception. This is Beth. How can I help? Oh, hi. Good morning. Yeah. I was actually trying to get Richard, the IT general manager, What was this regarding? Regarding cybersecurity. Okay. We actually handle all of that in house. Oh, well, is he available to speak to, or are you able to transfer me He's to not, him? unfortunately. He doesn't take calls, but you can send through an email if you'd like. Okay. Understood.","start_word":0,"end_word":83,"sentiment":"neutral","sentiment_score":-0.014529084786772728},{"text":"Well, thank you. You have a great day.","start_word":84,"end_word":91,"sentiment":"positive","sentiment_score":0.5325002074241638},{"text":"No worries.","start_word":92,"end_word":93,"sentiment":"neutral","sentiment_score":0.3244860768318176},{"text":"Have a great weekend.","start_word":94,"end_word":97,"sentiment":"positive","sentiment_score":0.4907265603542328},{"text":"You too.","start_word":98,"end_word":99,"sentiment":"neutral","sentiment_score":0.18156734108924863}],"average":{"sentiment":"neutral","sentiment_score":0.06014570871988932}}}}