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Good afternoon. Yeah. This is, yeah, this is John again from Louisville. Yeah. Google Care. Yeah. Yeah. It's a good one because I already I also called maybe your your the next shift yesterday, and then they fixed it. But the problem is let me help you. They already because what what happened is before when when we talk, they said that it it will be just the a forward forwarded number. Right? But in this afternoon, they said that they changed the plan. So give me a sec. This is where's the first one. So they said that no. What happened is they want a different configuration. So, yeah, it's a different it's really a different, you know, scenario. Different problem that that we fixed yesterday. So what will what happened is when you call the 1800 in our number. Right? Yeah. It's Gervidia Care Services. Yeah. So they changed the plan. Yeah. They they they want to change the the one we talked in the morning. They changed whatever the discussion really in the main office. So they want that when you call the 1800 number, which is the really the number, they want the option one to be on a different number. So I think so I think they fixed it already yesterday, but it's still not working. I already gave them the number, and then they called me around maybe, like, five minutes before five, so we haven't tried it. And then our main office, they tried it again this morning, and they said that it's still not working. Already fixed it. Yeah. Yeah. Yes. Yes. Yes. Yes. Yeah. It's still not working. Yes. Yes. Yes, please. Yes. Yes. Okay. Thank you. Thank you so much. Thank you. Take care, Mary. Sure. Sure. Yes. Yes. I'm here. Okay. No worries. Thank you. Thank you, Marie. Yeah. You too. 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Mary. Good afternoon. Yeah. This is, yeah, this is John again from Louisville. Yeah.\n\nGoogle Care. Yeah. Yeah. It's a good one because I already I also called maybe your your the next shift yesterday, and then they fixed it. But the problem is let me help you.\n\nThey already because what what happened is before when when we talk, they said that it it will be just the a forward forwarded number. Right? But in this afternoon, they said that they changed the plan. So give me a sec. This is where's the first one.\n\nSo they said that no. What happened is they want a different configuration. So, yeah, it's a different it's really a different, you know, scenario. Different problem that that we fixed yesterday. So what will what happened is when you call the 1800 in our number.\n\nRight? Yeah. It's Gervidia Care Services. Yeah. So they changed the plan.\n\nYeah. They they they want to change the the one we talked in the morning. They changed whatever the discussion really in the main office. So they want that when you call the 1800 number, which is the really the number, they want the option one to be on a different number. So I think so I think they fixed it already yesterday, but it's still not working.\n\nI already gave them the number, and then they called me around maybe, like, five minutes before five, so we haven't tried it. And then our main office, they tried it again this morning, and they said that it's still not working. Already fixed it. Yeah. Yeah.\n\nYes. Yes. Yes. Yes. Yeah.\n\nIt's still not working. Yes. Yes. Yes, please. Yes.\n\nYes. Okay. Thank you. Thank you so much. Thank you.\n\nTake care, Mary. Sure. Sure. Yes. Yes.\n\nI'm here. Okay. No worries. Thank you. Thank you, Marie.\n\nYeah. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, Mary.","start":5.04,"end":5.94,"sentiment":"neutral","sentiment_score":0.08993300050497055},{"text":"Good afternoon.","start":7.52,"end":8.26,"sentiment":"neutral","sentiment_score":0.26138129085302353},{"text":"Yeah.","start":9.92,"end":10.32,"sentiment":"neutral","sentiment_score":0.07669678330421448},{"text":"This is, yeah, this is John again from Louisville.","start":10.32,"end":13.679999,"sentiment":"neutral","sentiment_score":0.02370874873465962},{"text":"Yeah.","start":13.679999,"end":14.025,"sentiment":"neutral","sentiment_score":0.01869734190404415}],"sentiment":"neutral","sentiment_score":0.06742676310241222,"num_words":15,"start":5.04,"end":14.025},{"sentences":[{"text":"Google 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My name is Mary. May I have your name, please?\n\nChannel 1: Hello, Mary. Good afternoon.\n\nChannel 0: Hello? Good afternoon.\n\nChannel 1: Yeah.\n\nChannel 0: May I have\n\nChannel 1: This\n\nChannel 0: your name,\n\nChannel 1: is,\n\nChannel 0: please?\n\nChannel 1: yeah, this is John again from Louisville. Yeah.\n\nChannel 0: From\n\nChannel 1: Google\n\nChannel 0: sorry?\n\nChannel 1: Care.\n\nChannel 0: Oh, yeah. Hello, John.\n\nChannel 1: Yeah.\n\nChannel 0: How is it?\n\nChannel 1: Yeah. It's a good one because I already I also called maybe your your the next shift yesterday, and then\n\nChannel 0: Mhmm.\n\nChannel 1: they fixed it. But the problem is let\n\nChannel 0: Okay.\n\nChannel 1: me help you. They already because what what happened is before when when we talk, they said that it it will be just the a forward forwarded number. Right? But\n\nChannel 0: Yeah.\n\nChannel 1: in this afternoon, they said that they changed the plan. So give me a sec. This is where's the first one. So they said\n\nChannel 0: I\n\nChannel 1: that\n\nChannel 0: mean, did you receive an email?\n\nChannel 1: no. What happened is they want a different configuration. So, yeah, it's a different it's really a different, you know, scenario. Different problem that that we fixed yesterday. So what will what happened is when you call the 1800 in our number.\n\nRight?\n\nChannel 0: Hold on one moment, please. Let me just pull up the account.\n\nChannel 1: Yeah.\n\nChannel 0: Forgot the spelling. What's the account name again?\n\nChannel 1: It's Gervidia Care Services.\n\nChannel 0: Care services. Got it. Thank you so much. So what happened was the problem was fixed. However, you\n\nChannel 1: Yeah. So they changed the plan.\n\nChannel 0: the plan.\n\nChannel 1: Yeah. They they they want to change the the one we talked in the morning. They changed whatever the discussion really in the main office. So they want that when you call the 1800 number, which is the really the number, they want the option one to be on a different number. So I think so I think they\n\nChannel 0: Okay.\n\nChannel 1: fixed it already yesterday, but it's\n\nChannel 0: Okay.\n\nChannel 1: still not working. I\n\nChannel 0: Alright.\n\nChannel 1: already gave them the number, and then they called me around maybe, like, five minutes before five, so we haven't tried it. And then our main office, they tried it again this morning, and they said that it's still not working.\n\nChannel 0: So what the tech team\n\nChannel 1: Already\n\nChannel 0: did\n\nChannel 1: fixed\n\nChannel 0: yesterday\n\nChannel 1: it. Yeah.\n\nChannel 0: yeah. So what happened was when they dial your office number, when they press number 1, it there is a desired or specific\n\nChannel 1: Yeah.\n\nChannel 0: department\n\nChannel 1: Yes.\n\nChannel 0: to be\n\nChannel 1: Yes.\n\nChannel 0: connected.\n\nChannel 1: Yes. Yes.\n\nChannel 0: However, when you guys get off the phone and tried,\n\nChannel 1: Yeah.\n\nChannel 0: the,\n\nChannel 1: It's still not working.\n\nChannel 0: it's not working. Correct?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. I'll go ahead and connect you to one of our tech support team, the one\n\nChannel 1: Yes,\n\nChannel 0: who spoke\n\nChannel 1: please.\n\nChannel 0: with you yesterday.\n\nChannel 1: Yes.\n\nChannel 0: Her\n\nChannel 1: Yes.\n\nChannel 0: name is Maureen. If you can still remember her, I can transfer you.\n\nChannel 1: Okay.\n\nChannel 0: Her\n\nChannel 1: Thank\n\nChannel 0: him\n\nChannel 1: you. Thank you\n\nChannel 0: her\n\nChannel 1: so much.\n\nChannel 0: you. Okay?\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.\n\nChannel 1: Take care, Mary.\n\nChannel 0: One moment. Please stay on the line. Okay? I'll transfer you the right way.\n\nChannel 1: Sure. Sure.\n\nChannel 0: Hello, John? John?\n\nChannel 1: Yes. Yes. I'm here.\n\nChannel 0: Yes. Thank you so much for holding. Maureen is currently engaged in a call now, and we'll get back to you once she's available. Okay?\n\nChannel 1: Okay. No worries. Thank you. Thank you, Marie.\n\nChannel 0: Thank you so much, John. Have a\n\nChannel 1: Yeah.\n\nChannel 0: great day.\n\nChannel 1: You too. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"You've reached department.","start":0.39999998,"end":1.54,"sentiment":"neutral","sentiment_score":0.019159308945139248},{"text":"My name is Mary.","start":2.0,"end":3.06,"sentiment":"neutral","sentiment_score":0.029651046730577946},{"text":"May I have your name, please?","start":3.1999998,"end":4.5,"sentiment":"neutral","sentiment_score":0.027426367936034996}],"sentiment":"neutral","sentiment_score":0.026203101644149192,"channel":0,"num_words":13,"start":0.39999998,"end":4.5},{"sentences":[{"text":"Hello, Mary.","start":5.04,"end":5.94,"sentiment":"neutral","sentiment_score":0.08993300050497055},{"text":"Good 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He explains that the problem was fixed the previous day, but the plan is now changed. He is transferred to a tech support representative named Maureen who will help him."},"intents":{"segments":[{"text":"in this afternoon, they said that they changed the plan. So give me a sec.","start_word":110,"end_word":124,"intents":[{"intent":"Fix plan change","confidence_score":0.5152221}]},{"text":"fixed it already yesterday, but it's Okay. still not working.","start_word":296,"end_word":305,"intents":[{"intent":"Fix phone issue","confidence_score":0.027630944}]},{"text":"I'll go ahead and connect you to one of our tech support team, the one who Yes, spoke please. with you yesterday.","start_word":415,"end_word":436,"intents":[{"intent":"Connect to tech support","confidence_score":0.22444165}]}]},"sentiments":{"segments":[{"text":"You've reached department. My name is Mary. May I have your name, please? Hello, Mary. Good afternoon. Hello? Good afternoon. May Yeah. 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Different problem that that we fixed yesterday. So what will what happened is when you call the 1800 in our number. Right? Hold on one moment, please. Let me just pull up the account. Yeah. Forgot the spelling. What's the account name again? It's Gervidia Care Services. Care services. Got it.","start_word":70,"end_word":213,"sentiment":"neutral","sentiment_score":-0.09137937426567078},{"text":"Thank you so much.","start_word":214,"end_word":217,"sentiment":"positive","sentiment_score":0.5001434683799744},{"text":"So what happened was the problem was fixed. However, you Yeah. So they changed the plan. the plan. Yeah. They they they want to change the the one we talked in the morning. They changed whatever the discussion really in the main office. So they want that when you call the 1800 number, which is the really the number, they want the option one to be on a different number. 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