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Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yep. Wonderful. And, also, just to confirm that I'm speaking to the right person, could you please provide me with your client password? I can provide you with a prompt if you like. The son's name and of birth. Yep. Perfect. Thank you so much for that. I appreciate your patience with that. Basically, I was phoning today just to touch base for a check-in and just see how yourself and Stephanie are going, if there's any significant changes occurring in your lives, and any any areas that we can assist with. Yeah. Okay. Do you know the new do you have the details of your new employee's name? E l e sorry. Electrical. Yep. Yep. Yep. Electrical. Beautiful. I can do that. And when do you think when what's your start date with them? Oh, lovely. Fantastic. Is there a change in your income, or is it the same? Okay. Okay. Alright. Anything any other changes? Yeah. Okay. Alright. Mhmm. For the insurance. Yeah. Okay. Well, leave that with me, and I'll get that looked into and investigated and get someone to get back to you. That's easy. I can do that. The own the yeah. Yeah. That was what I was gonna mention to you. I don't have any beneficiary nominations on file for yourself and Stephanie for your hub 20 four. I you can give me the details, but it does require a wet signature. So I can if you have access to a printer, I can get them emailed to you, or, alternatively, I can post them to you. Yes. I think we can write what time? Typically, the office isn't open on Friday, but I will be here myself. Okay. Okay. Okay. I can do no. That's fine. It's totally understandable. That is completely fine. I'll get those sent out for yourself and Stephanie. Just note that neither you will require witnesses, but neither of you can witness each other's if you are each other's beneficiary. Is that right? Yep. Okay. And did you want us to prefill those forms, or have you just yeah. And have you discussed previously what kind of beneficiary nomination it was gonna be, whether it was a non lapsing binding or just a binding? Do you recall? Okay. Alright. So just so just very quickly, the difference between a non lapsing binding and a binding is that with binding, you'll have to renew it every three years. Non lapsing is it is in place until you submit another form. Non lapsing? Perfect. Okay. Beautiful. Well, I can definitely arrange that. And I will also get in contact with the insurance team about your insurance queries and get them to get in contact with you. Okay. Alright. Fantastic. I will I will follow it get that followed up on. Thanks so much for your time, Jake. Have a great day. 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Jake. It's Jenna here finding from Oakview Financial. How are you today? I'm well. Thank you.\n\nI'm well. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yep. Wonderful.\n\nAnd, also, just to confirm that I'm speaking to the right person, could you please provide me with your client password? I can provide you with a prompt if you like. The son's name and of birth. Yep. Perfect.\n\nThank you so much for that. I appreciate your patience with that. Basically, I was phoning today just to touch base for a check-in and just see how yourself and Stephanie are going, if there's any significant changes occurring in your lives, and any any areas that we can assist with. Yeah. Okay.\n\nDo you know the new do you have the details of your new employee's name? E l e sorry. Electrical. Yep. Yep.\n\nYep. Electrical. Beautiful. I can do that. And when do you think when what's your start date with them?\n\nOh, lovely. Fantastic. Is there a change in your income, or is it the same? Okay. Okay.\n\nAlright. Anything any other changes? Yeah. Okay. Alright.\n\nMhmm. For the insurance. Yeah. Okay. Well, leave that with me, and I'll get that looked into and investigated and get someone to get back to you.\n\nThat's easy. I can do that. The own the yeah. Yeah. That was what I was gonna mention to you.\n\nI don't have any beneficiary nominations on file for yourself and Stephanie for your hub 20 four. I you can give me the details, but it does require a wet signature. So I can if you have access to a printer, I can get them emailed to you, or, alternatively, I can post them to you. Yes. I think we can write what time?\n\nTypically, the office isn't open on Friday, but I will be here myself. Okay. Okay. Okay. I can do no.\n\nThat's fine. It's totally understandable. That is completely fine. I'll get those sent out for yourself and Stephanie. Just note that neither you will require witnesses, but neither of you can witness each other's if you are each other's beneficiary.\n\nIs that right? Yep. Okay. And did you want us to prefill those forms, or have you just yeah. And have you discussed previously what kind of beneficiary nomination it was gonna be, whether it was a non lapsing binding or just a binding?\n\nDo you recall? Okay. Alright. So just so just very quickly, the difference between a non lapsing binding and a binding is that with binding, you'll have to renew it every three years. Non lapsing is it is in place until you submit another form.\n\nNon lapsing? Perfect. Okay. Beautiful. Well, I can definitely arrange that.\n\nAnd I will also get in contact with the insurance team about your insurance queries and get them to get in contact with you. Okay. Alright. Fantastic. I will I will follow it get that followed up on.\n\nThanks so much for your time, Jake. Have a great day. 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Jake speaking. Hi, Jake. Good. Thanks. Yourself? I'm Yep. Yep. Yeah. HudsonO20126. I've gone I've just I've just about to start a new job, so I've just finished up with them. So it'll be payments being made by a different employer. Eleart Electrical, e l e a r t h. That's alright. So e l, Earth. So e l e a r t h, Electrical. September 1. My income will be my base will be a little bit less, but I'm going back on wages. So with overtime, it should be about the same. No. I just I never heard back from the fellas for the insurances. So I'm running into some dramas because I've had shoulder surgery. So the insurance team never got back to me. So my AMP account is still open, and there's still, I think, 15 or $10 in that account that is doing nothing and obviously keeps getting money drawn from it for the insurances on that super. Yep. And then also, I've the forms that come in this data pack where you can declare beneficiary and whatnot, is there an electronic copy of those at all? Just because I don't know where they've gone. I can give them to you over the phone if it's easier. I can do that now. Is there a day I'm not. I'm actually on the Gold Coast Friday. It's alright. Just just send them in the resend them in the post, and I'll get them returned back. I think I actually think the other one's got wet in the rain, if I'm being completely honest. Okay. That's alright. We can get Steph that. He lives upstairs to witness it. If you could. I just essentially, if something happens to me, I want everything to go to Steph. Yeah. Let's do that one. Yeah. Just because I was gonna have a look at another contract, but I didn't end up ever hearing anything. Alright. Thank you. Same to you. Bye. 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Jake speaking. Hi, Jake. Good. Thanks.\n\nYourself? I'm Yep. Yep. Yeah. HudsonO20126.\n\nI've gone I've just I've just about to start a new job, so I've just finished up with them. So it'll be payments being made by a different employer. Eleart Electrical, e l e a r t h. That's alright. So e l, Earth.\n\nSo e l e a r t h, Electrical. September 1. My income will be my base will be a little bit less, but I'm going back on wages. So with overtime, it should be about the same. No.\n\nI just I never heard back from the fellas for the insurances. So I'm running into some dramas because I've had shoulder surgery. So the insurance team never got back to me. So my AMP account is still open, and there's still, I think, 15 or $10 in that account that is doing nothing and obviously keeps getting money drawn from it for the insurances on that super. Yep.\n\nAnd then also, I've the forms that come in this data pack where you can declare beneficiary and whatnot, is there an electronic copy of those at all? Just because I don't know where they've gone. I can give them to you over the phone if it's easier. I can do that now. Is there a day I'm not.\n\nI'm actually on the Gold Coast Friday. It's alright. Just just send them in the resend them in the post, and I'll get them returned back. I think I actually think the other one's got wet in the rain, if I'm being completely honest. Okay.\n\nThat's alright. We can get Steph that. He lives upstairs to witness it. If you could. I just essentially, if something happens to me, I want everything to go to Steph.\n\nYeah. Let's do that one. Yeah. Just because I was gonna have a look at another contract, but I didn't end up ever hearing anything. Alright.\n\nThank you. Same to you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.01893661543726921},{"text":"Jake speaking.","start":1.8399999,"end":2.58,"sentiment":"neutral","sentiment_score":0.015461699571460485},{"text":"Hi, Jake.","start":3.6799998,"end":4.42,"sentiment":"neutral","sentiment_score":0.17849738895893097},{"text":"Good.","start":7.7599998,"end":8.0,"sentiment":"positive","sentiment_score":0.5361630916595459},{"text":"Thanks.","start":8.0,"end":8.32,"sentiment":"positive","sentiment_score":0.5692074298858643}],"sentiment":"neutral","sentiment_score":0.21603218772049462,"num_words":7,"start":1.36,"end":8.32},{"sentences":[{"text":"Yourself?","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.29645681381225586},{"text":"I'm Yep.","start":9.84,"end":19.175,"sentiment":"neutral","sentiment_score":0.19246982410550117},{"text":"Yep.","start":20.195,"end":20.695,"sentiment":"neutral","sentiment_score":0.1444168984889984},{"text":"Yeah.","start":37.6,"end":38.1,"sentiment":"neutral","sentiment_score":0.0296956580132246},{"text":"HudsonO20126.","start":41.405003,"end":44.225002,"sentiment":"neutral","sentiment_score":0.015845108777284622}],"sentiment":"neutral","sentiment_score":0.1452256878837943,"num_words":6,"start":8.32,"end":44.225002},{"sentences":[{"text":"I've gone I've just I've just about to start a new job, so I've just finished up with them.","start":69.355,"end":74.735,"sentiment":"neutral","sentiment_score":-0.13584267426478236},{"text":"So it'll be payments being made by a different employer.","start":76.259995,"end":79.24,"sentiment":"neutral","sentiment_score":-0.04643224403262138},{"text":"Eleart Electrical, e l e a r t h.","start":84.899994,"end":88.439995,"sentiment":"neutral","sentiment_score":-0.0013113006069842312},{"text":"That's alright.","start":94.535,"end":95.015,"sentiment":"neutral","sentiment_score":0.01813411759212613},{"text":"So e l, Earth.","start":95.015,"end":96.635,"sentiment":"neutral","sentiment_score":0.009789235657081008}],"sentiment":"neutral","sentiment_score":-0.06776613134107637,"num_words":44,"start":69.355,"end":96.635},{"sentences":[{"text":"So e l e a r t h, Electrical.","start":96.775,"end":99.595,"sentiment":"neutral","sentiment_score":0.010692384352700578},{"text":"September 1.","start":107.740005,"end":108.72,"sentiment":"neutral","sentiment_score":0.012195882853120565},{"text":"My income will be my base will be a little bit less, but I'm going back on wages.","start":115.5,"end":120.045,"sentiment":"neutral","sentiment_score":-0.05553670682840877},{"text":"So with overtime, it should be about the 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that super.","start":150.555,"end":163.29,"sentiment":"negative","sentiment_score":-0.33575216121971607},{"text":"Yep.","start":169.75,"end":170.25,"sentiment":"positive","sentiment_score":0.33981889486312866}],"sentiment":"negative","sentiment_score":-0.38762708558984427,"num_words":69,"start":134.06,"end":170.25},{"sentences":[{"text":"And then also, I've the forms that come in this data pack where you can declare beneficiary and whatnot, is there an electronic copy of those at all?","start":172.845,"end":182.52501,"sentiment":"neutral","sentiment_score":0.029578686359205415},{"text":"Just because I don't know where they've gone.","start":182.52501,"end":184.785,"sentiment":"neutral","sentiment_score":-0.14996575191617012},{"text":"I can give them to you over the phone if it's easier.","start":190.94,"end":193.18,"sentiment":"neutral","sentiment_score":-0.028958764237662155},{"text":"I can do that now.","start":193.18,"end":194.24,"sentiment":"neutral","sentiment_score":0.11206019818782806},{"text":"Is there a day I'm not.","start":207.085,"end":215.345,"sentiment":"neutral","sentiment_score":-0.038040268855790295}],"sentiment":"neutral","sentiment_score":-0.0065587896664263835,"num_words":59,"start":172.845,"end":215.345},{"sentences":[{"text":"I'm actually on the Gold Coast Friday.","start":221.78,"end":223.87999,"sentiment":"neutral","sentiment_score":-0.02140509550060545},{"text":"It's alright.","start":233.86499,"end":234.425,"sentiment":"neutral","sentiment_score":0.030989322811365128},{"text":"Just just send them in the resend them in the post, and I'll get them returned back.","start":234.425,"end":239.165,"sentiment":"neutral","sentiment_score":0.03759647478513858},{"text":"I think I actually think the other one's got wet in the rain, if I'm being completely honest.","start":240.025,"end":244.605,"sentiment":"neutral","sentiment_score":-0.07024374086823729},{"text":"Okay.","start":259.16498,"end":259.565,"sentiment":"neutral","sentiment_score":0.05378757789731026}],"sentiment":"neutral","sentiment_score":-0.01465148242811362,"num_words":45,"start":221.78,"end":259.565},{"sentences":[{"text":"That's alright.","start":259.565,"end":260.125,"sentiment":"neutral","sentiment_score":0.11111286655068398},{"text":"We can get Steph that.","start":260.125,"end":261.16498,"sentiment":"neutral","sentiment_score":0.11566061675548553},{"text":"He lives upstairs to witness it.","start":261.16498,"end":262.94498,"sentiment":"neutral","sentiment_score":0.08141130829850833},{"text":"If you could.","start":270.04498,"end":270.865,"sentiment":"neutral","sentiment_score":0.02491129624346892},{"text":"I just essentially, if something happens to me, I want everything to go to Steph.","start":282.02,"end":285.63998,"sentiment":"neutral","sentiment_score":0.0010415420712282261}],"sentiment":"neutral","sentiment_score":0.04449528020866696,"num_words":31,"start":259.565,"end":285.63998},{"sentences":[{"text":"Yeah.","start":302.15002,"end":302.39,"sentiment":"neutral","sentiment_score":0.029969267547130585},{"text":"Let's do that one.","start":302.39,"end":303.61002,"sentiment":"neutral","sentiment_score":0.03620724938809872},{"text":"Yeah.","start":315.765,"end":316.085,"sentiment":"neutral","sentiment_score":0.03749516606330872},{"text":"Just because I was gonna have a look at another contract, but I didn't end up ever hearing anything.","start":316.085,"end":321.545,"sentiment":"neutral","sentiment_score":-0.007444862766485465},{"text":"Alright.","start":328.23294,"end":328.55295,"sentiment":"neutral","sentiment_score":0.326575368642807}],"sentiment":"neutral","sentiment_score":0.015285246432400666,"num_words":26,"start":302.15002,"end":328.55295},{"sentences":[{"text":"Thank you.","start":328.55295,"end":329.37292,"sentiment":"positive","sentiment_score":0.5341279208660126},{"text":"Same to you.","start":331.91293,"end":332.71292,"sentiment":"neutral","sentiment_score":0.26387061675389606},{"text":"Bye.","start":332.71292,"end":333.21292,"sentiment":"neutral","sentiment_score":0.14391478896141052},{"text":"Bye.","start":334.07294,"end":334.57294,"sentiment":"neutral","sentiment_score":-0.09009580314159392}],"sentiment":"neutral","sentiment_score":0.27338381111621857,"num_words":7,"start":328.55295,"end":334.57294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Jake speaking.\n\nChannel 0: Hi, Jake.\n\nChannel 1: Hi,\n\nChannel 0: It's\n\nChannel 1: Jake.\n\nChannel 0: Jenna here finding from Oakview Financial. How are you today?\n\nChannel 1: Good. Thanks. Yourself?\n\nChannel 0: I'm well.\n\nChannel 1: I'm\n\nChannel 0: Thank you. I'm well. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Wonderful.\n\nChannel 1: Yep.\n\nChannel 0: And, also, just to confirm that I'm speaking to the right person, could you please provide me with your client password? I can provide you with a prompt if you like.\n\nChannel 1: Yeah.\n\nChannel 0: The son's name and of birth.\n\nChannel 1: HudsonO20126.\n\nChannel 0: Yep. Perfect. Thank you so much for that. I appreciate your patience with that. Basically, I was phoning today just to touch base for a check-in and just see how yourself and Stephanie are going, if there's any significant changes occurring in your lives, and any any areas that we can assist with.\n\nChannel 1: I've gone I've just I've just about to start a new job, so I've just finished up with them.\n\nChannel 0: Yeah.\n\nChannel 1: So it'll be payments being made by a different employer.\n\nChannel 0: Okay. Do you know the new do you have the details of your new employee's name?\n\nChannel 1: Eleart Electrical, e l e a r t h.\n\nChannel 0: E l e sorry. Electrical.\n\nChannel 1: That's alright.\n\nChannel 0: Yep.\n\nChannel 1: So e l, Earth. So e l\n\nChannel 0: Yep.\n\nChannel 1: e a r t h, Electrical.\n\nChannel 0: Yep. Electrical. Beautiful. I can do that. And when do you think when what's your start date with them?\n\nChannel 1: September 1.\n\nChannel 0: Oh, lovely. Fantastic. Is there a change in your income, or is it the same?\n\nChannel 1: My income will be my base will be a little bit less, but I'm going back on wages. So with overtime, it should be about the same.\n\nChannel 0: Okay. Okay. Alright. Anything any other changes?\n\nChannel 1: No. I just I never heard back from the fellas for the insurances. So I'm running into some dramas because I've had shoulder surgery.\n\nChannel 0: Yeah. Okay. Alright.\n\nChannel 1: So the insurance team never got back to me. So my AMP account is still open, and there's still,\n\nChannel 0: Mhmm.\n\nChannel 1: I think, 15 or $10 in that account that is doing nothing and obviously keeps getting money drawn from it for the insurances\n\nChannel 0: For\n\nChannel 1: on that\n\nChannel 0: the insurance.\n\nChannel 1: super.\n\nChannel 0: Yeah. Okay. Well, leave that with me, and I'll get that looked into and investigated and get someone to get back to you. That's\n\nChannel 1: Yep.\n\nChannel 0: easy. I can do that. The\n\nChannel 1: And then also,\n\nChannel 0: own the yeah.\n\nChannel 1: I've\n\nChannel 0: Yeah.\n\nChannel 1: the forms that come in this data pack where you can declare beneficiary and whatnot, is there an electronic copy of those at all? Just because I don't know where they've gone.\n\nChannel 0: That was what I was gonna mention to you. I don't have any beneficiary nominations on file for yourself and Stephanie for\n\nChannel 1: I\n\nChannel 0: your\n\nChannel 1: can\n\nChannel 0: hub\n\nChannel 1: give them\n\nChannel 0: 20\n\nChannel 1: to you over\n\nChannel 0: four.\n\nChannel 1: the phone if it's easier. I can do that now.\n\nChannel 0: I you can give me the details, but it does require a wet signature. So I can if you have access to a printer, I can get them emailed to you, or, alternatively, I can post them to you.\n\nChannel 1: Is there a day I'm not. I'm actually on the Gold Coast Friday.\n\nChannel 0: Yes. I think we can write what time? Typically, the office isn't open on Friday, but I will be here myself.\n\nChannel 1: It's alright. Just just send them in the resend them\n\nChannel 0: Okay.\n\nChannel 1: in the post, and I'll get\n\nChannel 0: Okay.\n\nChannel 1: them returned back.\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: think I actually think the other one's got wet in the rain,\n\nChannel 0: can\n\nChannel 1: if I'm being completely honest.\n\nChannel 0: do no. That's fine. It's totally understandable. That is completely fine. I'll get those sent out for yourself and Stephanie.\n\nJust note that neither you will require witnesses, but neither of you can witness each other's if you are each other's beneficiary. Is that\n\nChannel 1: Okay.\n\nChannel 0: right?\n\nChannel 1: That's alright. We can get Steph that.\n\nChannel 0: Yep.\n\nChannel 1: He lives upstairs to witness it.\n\nChannel 0: Okay. And did you want us to prefill those forms, or have\n\nChannel 1: If\n\nChannel 0: you\n\nChannel 1: you\n\nChannel 0: just\n\nChannel 1: could.\n\nChannel 0: yeah. And have you discussed previously what kind of beneficiary nomination it was gonna be, whether it was a non lapsing binding or just a binding?\n\nChannel 1: I\n\nChannel 0: Do\n\nChannel 1: just\n\nChannel 0: you\n\nChannel 1: essentially,\n\nChannel 0: recall?\n\nChannel 1: if something happens to me, I want everything to go to Steph.\n\nChannel 0: Okay. Alright. So just so just very quickly, the difference between a non lapsing binding and a binding is that with binding, you'll have to renew it every three years. Non lapsing is it is in place until you submit another form.\n\nChannel 1: Yeah. Let's do that one.\n\nChannel 0: Non lapsing? Perfect. Okay. Beautiful. Well, I can definitely arrange that.\n\nAnd I will also get in contact with the insurance team about your insurance queries and get them to get in contact with you.\n\nChannel 1: Yeah. Just because I was gonna have a look at another contract, but I didn't end up ever hearing anything.\n\nChannel 0: Okay. Alright. Fantastic. I will I will follow it get that followed up on.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Thanks so much for your time, Jake. Have a great day.\n\nChannel 1: Same to you. Bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.01893661543726921},{"text":"Jake speaking.","start":1.8399999,"end":2.58,"sentiment":"neutral","sentiment_score":0.015461699571460485}],"sentiment":"neutral","sentiment_score":0.016620004860063393,"channel":1,"num_words":3,"start":1.36,"end":2.58},{"sentences":[{"text":"Hi, Jake.","start":3.04,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.09823824092745782}],"sentiment":"neutral","sentiment_score":0.09823824092745782,"channel":0,"num_words":2,"start":3.04,"end":3.6799998},{"sentences":[{"text":"Hi,","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.17839694023132324}],"sentiment":"neutral","sentiment_score":0.17839694023132324,"channel":1,"num_words":1,"start":3.6799998,"end":3.9199998},{"sentences":[{"text":"It's","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.12863758206367493}],"sentiment":"neutral","sentiment_score":0.12863758206367493,"channel":0,"num_words":1,"start":3.6799998,"end":4.0},{"sentences":[{"text":"Jake.","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.1785978376865387}],"sentiment":"neutral","sentiment_score":0.1785978376865387,"channel":1,"num_words":1,"start":3.9199998,"end":4.42},{"sentences":[{"text":"Jenna here finding from Oakview Financial.","start":4.0,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.20994950830936432},{"text":"How are you today?","start":6.3199997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.23491429537534714}],"sentiment":"neutral","sentiment_score":0.21993542313575745,"channel":0,"num_words":10,"start":4.0,"end":7.2999997},{"sentences":[{"text":"Good.","start":7.7599998,"end":8.0,"sentiment":"positive","sentiment_score":0.5361630916595459},{"text":"Thanks.","start":8.0,"end":8.32,"sentiment":"positive","sentiment_score":0.5692074298858643},{"text":"Yourself?","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.29645681381225586}],"sentiment":"positive","sentiment_score":0.46727577845255536,"channel":1,"num_words":3,"start":7.7599998,"end":8.82},{"sentences":[{"text":"I'm well.","start":9.28,"end":9.92,"sentiment":"positive","sentiment_score":0.35775747895240784}],"sentiment":"positive","sentiment_score":0.35775747895240784,"channel":0,"num_words":2,"start":9.28,"end":9.92},{"sentences":[{"text":"I'm","start":9.84,"end":10.34,"sentiment":"neutral","sentiment_score":0.3315463960170746}],"sentiment":"neutral","sentiment_score":0.3315463960170746,"channel":1,"num_words":1,"start":9.84,"end":10.34},{"sentences":[{"text":"Thank you.","start":9.92,"end":10.4,"sentiment":"positive","sentiment_score":0.6256842315196991},{"text":"I'm well.","start":10.4,"end":11.219999,"sentiment":"positive","sentiment_score":0.38237594068050385},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.","start":12.16,"end":17.475,"sentiment":"neutral","sentiment_score":0.031946200270043766},{"text":"Is that okay?","start":17.535,"end":18.355,"sentiment":"neutral","sentiment_score":0.044456277042627335}],"sentiment":"neutral","sentiment_score":0.09614172605797648,"channel":0,"num_words":30,"start":9.92,"end":18.355},{"sentences":[{"text":"Yep.","start":18.675,"end":19.175,"sentiment":"neutral","sentiment_score":0.053393252193927765}],"sentiment":"neutral","sentiment_score":0.053393252193927765,"channel":1,"num_words":1,"start":18.675,"end":19.175},{"sentences":[{"text":"Yep.","start":19.775,"end":20.175,"sentiment":"neutral","sentiment_score":0.13376888632774353},{"text":"Wonderful.","start":20.175,"end":20.675,"sentiment":"positive","sentiment_score":0.4533640742301941}],"sentiment":"neutral","sentiment_score":0.2935664802789688,"channel":0,"num_words":2,"start":19.775,"end":20.675},{"sentences":[{"text":"Yep.","start":20.195,"end":20.695,"sentiment":"neutral","sentiment_score":0.1444168984889984}],"sentiment":"neutral","sentiment_score":0.1444168984889984,"channel":1,"num_words":1,"start":20.195,"end":20.695},{"sentences":[{"text":"And, also, just to confirm that I'm speaking to the right person, could you please provide me with your client password?","start":21.935,"end":28.115,"sentiment":"neutral","sentiment_score":0.04718848069508871},{"text":"I can provide you with a prompt if you like.","start":34.27,"end":36.77,"sentiment":"neutral","sentiment_score":0.04106904082000255}],"sentiment":"neutral","sentiment_score":0.04521446783215769,"channel":0,"num_words":31,"start":21.935,"end":36.77},{"sentences":[{"text":"Yeah.","start":37.6,"end":38.1,"sentiment":"neutral","sentiment_score":0.0296956580132246}],"sentiment":"neutral","sentiment_score":0.0296956580132246,"channel":1,"num_words":1,"start":37.6,"end":38.1},{"sentences":[{"text":"The son's name and of 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today just to touch base for a check-in and just see how yourself and Stephanie are going, if there's any significant changes occurring in your lives, and any any areas that we can assist with.","start":49.645,"end":66.915,"sentiment":"neutral","sentiment_score":0.1433865901751396}],"sentiment":"neutral","sentiment_score":0.24185386187625382,"channel":0,"num_words":53,"start":44.685,"end":66.915},{"sentences":[{"text":"I've gone I've just I've just about to start a new job, so I've just finished up with them.","start":69.355,"end":74.735,"sentiment":"neutral","sentiment_score":-0.13584267426478236}],"sentiment":"neutral","sentiment_score":-0.13584267426478236,"channel":1,"num_words":19,"start":69.355,"end":74.735},{"sentences":[{"text":"Yeah.","start":75.215,"end":75.715,"sentiment":"neutral","sentiment_score":-0.048274002969264984}],"sentiment":"neutral","sentiment_score":-0.048274002969264984,"channel":0,"num_words":1,"start":75.215,"end":75.715},{"sentences":[{"text":"So it'll be 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in his lives. The representative also asks for the customer's new employer and income details, and explains that the customer's AMP account is still open. The representative also asks about beneficiary nomination and explains that the customer will need to renew their AMP contract every three years."},"intents":{"segments":[{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yep.","start_word":28,"end_word":54,"intents":[{"intent":"Provide and confirm understanding","confidence_score":0.000013902076}]},{"text":"And, also, just to confirm that I'm speaking to the right person, could you please provide me with your client password?","start_word":58,"end_word":78,"intents":[{"intent":"Confirm identity","confidence_score":0.42467415}]},{"text":"I can provide you with a prompt if you like. Yeah.","start_word":79,"end_word":89,"intents":[{"intent":"Provide prompt","confidence_score":0.08112299}]},{"text":"Thank you so much for that. I appreciate your patience with that. Basically, I was phoning today just to touch base for a check-in and just see how yourself and Stephanie are going, if there's any significant changes occurring in your lives, and any any areas that we can assist with.","start_word":99,"end_word":149,"intents":[{"intent":"Check-in","confidence_score":0.19418868},{"intent":"Assist with changes","confidence_score":0.0061585237},{"intent":"Assist with changes","confidence_score":0.0036251664}]},{"text":"Well, leave that with me, and I'll get that looked into and investigated and get someone to get back to you. That's Yep.","start_word":375,"end_word":397,"intents":[{"intent":"Investigate account","confidence_score":0.014439251}]},{"text":"the forms that come in this data pack where you can declare beneficiary and whatnot, is there an electronic copy of those at all?","start_word":412,"end_word":435,"intents":[{"intent":"Create beneficiary forms","confidence_score":0.012119488},{"intent":"Request email of forms","confidence_score":0.0011278093}]},{"text":"I you can give me the details, but it does require a wet signature. 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I've gone I've just I've just about to start a new job, so I've just finished up with them. Yeah. So it'll be payments being made by a different employer. Okay. Do you know the new do you have the details of your new employee's name? Eleart Electrical, e l e a r t h. E l e sorry. Electrical. That's alright. Yep. So e l, Earth. So e l Yep. e a r t h, Electrical. Yep. Electrical.","start_word":111,"end_word":228,"sentiment":"neutral","sentiment_score":0.01630149595439434},{"text":"Beautiful.","start_word":229,"end_word":229,"sentiment":"positive","sentiment_score":0.44998663663864136},{"text":"I can do that. And when do you think when what's your start date with them? September 1. Oh, lovely. Fantastic. Is there a change in your income, or is it the same? My income will be my base will be a little bit less, but I'm going back on wages. So with overtime, it should be about the same. Okay. Okay. Alright. Anything any other changes?","start_word":230,"end_word":296,"sentiment":"neutral","sentiment_score":0.0394708482034282},{"text":"No. I just I never heard back from the fellas for the insurances. So I'm running into some dramas because I've had shoulder surgery.","start_word":297,"end_word":320,"sentiment":"negative","sentiment_score":-0.521384060382843},{"text":"Yeah. Okay. Alright. So the insurance team never got back to me. So my AMP account is still open, and there's still, Mhmm.","start_word":321,"end_word":343,"sentiment":"neutral","sentiment_score":-0.22468943893909457},{"text":"I think, 15 or $10 in that account that is doing nothing and obviously keeps getting money drawn from it for the insurances For on that the insurance.","start_word":344,"end_word":371,"sentiment":"negative","sentiment_score":-0.364638477563858},{"text":"super. Yeah. Okay. Well, leave that with me, and I'll get that looked into and investigated and get someone to get back to you. That's Yep.","start_word":372,"end_word":397,"sentiment":"neutral","sentiment_score":0.10814391076564787},{"text":"easy.","start_word":398,"end_word":398,"sentiment":"positive","sentiment_score":0.4176720380783081},{"text":"I can do that. The And then also, own the yeah. I've Yeah. the forms that come in this data pack where you can declare beneficiary and whatnot, is there an electronic copy of those at all? Just because I don't know where they've gone. That was what I was gonna mention to you. I don't have any beneficiary nominations on file for yourself and Stephanie for I your can hub give them 20 to you over four. the phone if it's easier. I can do that now. I you can give me the details, but it does require a wet signature. So I can if you have access to a printer, I can get them emailed to you, or, alternatively, I can post them to you. Is there a day I'm not. I'm actually on the Gold Coast Friday. Yes. I think we can write what time? Typically, the office isn't open on Friday, but I will be here myself. It's alright. Just just send them in the resend them Okay. in the post, and I'll get Okay. them returned back. Okay. I I think I actually think the other one's got wet in the rain, can if I'm being completely honest. do no. That's fine. It's totally understandable. That is completely fine. I'll get those sent out for yourself and Stephanie. Just note that neither you will require witnesses, but neither of you can witness each other's if you are each other's beneficiary. Is that Okay. right? That's alright. We can get Steph Yep. that. He lives upstairs to witness it. Okay. And did you want us to prefill those forms, or have If you you just could. yeah. And have you discussed previously what kind of beneficiary nomination it was gonna be, whether it was a non lapsing binding or just a binding? I Do just you essentially, recall? if something happens to me, I want everything to go to Steph. Okay. Alright. So just so just very quickly, the difference between a non lapsing binding and a binding is that with binding, you'll have to renew it every three years. Non lapsing is it is in place until you submit another form. Yeah. Let's do that one. Non lapsing? Perfect. Okay.","start_word":399,"end_word":773,"sentiment":"neutral","sentiment_score":0.017563944909721612},{"text":"Beautiful. Well, I can definitely arrange that.","start_word":774,"end_word":780,"sentiment":"positive","sentiment_score":0.392362505197525},{"text":"And I will also get in contact with the insurance team about your insurance queries and get them to get in contact with you. Yeah. Just because I was gonna have a look at another contract, but I didn't end up ever hearing anything. Okay. Alright.","start_word":781,"end_word":826,"sentiment":"neutral","sentiment_score":0.11052600294351578},{"text":"Fantastic. 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