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Armid. As we spoke yesterday, you mentioned you will be settling your overdue invoice for this month. Until today, we have not received it. Kindly process the payment at your earliest convenience. 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When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"forwarded","start":0.39999998,"end":0.79999995,"confidence":0.44213867,"punctuated_word":"Forwarded","sentiment":"negative","sentiment_score":-0.4727494716644287},{"word":"to","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.43868932127952576},{"word":"voice","start":0.96,"end":1.28,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.4542829990386963},{"word":"mail","start":1.28,"end":1.78,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.4254782199859619},{"word":"the","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5915111899375916},{"word":"person","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5745033025741577},{"word":"you're","start":2.3999999,"end":2.72,"confidence":0.98950195,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.5195872187614441},{"word":"trying","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.5580461025238037},{"word":"to","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5899778008460999},{"word":"reach","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.6287778615951538},{"word":"is","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6115294694900513},{"word":"not","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6083970665931702},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5908808708190918},{"word":"at","start":4.64,"end":4.88,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.2520630955696106},{"word":"the","start":4.88,"end":4.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21420441567897797},{"word":"tone","start":4.96,"end":5.46,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.17018884420394895},{"word":"please","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2270049750804901},{"word":"record","start":5.8399997,"end":6.16,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.21586117148399353},{"word":"your","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.22926051914691925},{"word":"message","start":6.3999996,"end":6.8999996,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.23061394691467285},{"word":"when","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.16232392191886902},{"word":"you","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19366861879825592},{"word":"have","start":7.44,"end":7.68,"confidence":0.9951172,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.15439490973949432},{"word":"finished","start":7.68,"end":8.16,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1368325799703598},{"word":"recording","start":8.16,"end":8.66,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.1886289417743683},{"word":"you","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2445086240768433},{"word":"may","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.25175508856773376},{"word":"hang","start":9.2,"end":9.36,"confidence":0.99902344,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.217948779463768},{"word":"up","start":9.36,"end":9.86,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.2369478940963745}],"paragraphs":{"transcript":"\nForwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.39999998,"end":1.78,"sentiment":"negative","sentiment_score":-0.44780000299215317},{"text":"The person you're trying to reach is not available.","start":1.8399999,"end":4.34,"sentiment":"negative","sentiment_score":-0.5859123203489516},{"text":"At the tone, please record your message.","start":4.64,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.21988528115408762},{"text":"When you have finished recording, you may hang up.","start":7.04,"end":9.86,"sentiment":"neutral","sentiment_score":-0.19855659537845188}],"sentiment":"negative","sentiment_score":-0.35829714557220194,"num_words":29,"start":0.39999998,"end":9.86}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Armid. As we spoke yesterday, you mentioned you will be settling your overdue invoice for this month. Until today, we have not received it. Kindly process the payment at your earliest convenience. And if you any help, please let us know.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.39999998,"end":1.78,"sentiment":"negative","sentiment_score":-0.44780000299215317},{"text":"The person you're trying to reach is not available.","start":1.8399999,"end":4.34,"sentiment":"negative","sentiment_score":-0.5859123203489516},{"text":"At the tone, please record your message.","start":4.64,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.21988528115408762},{"text":"When you have finished recording, you may hang up.","start":7.04,"end":9.86,"sentiment":"neutral","sentiment_score":-0.19855659537845188}],"sentiment":"negative","sentiment_score":-0.35829714557220194,"channel":1,"num_words":29,"start":0.39999998,"end":9.86},{"sentences":[{"text":"Hi, Armid.","start":14.275,"end":14.934999,"sentiment":"neutral","sentiment_score":0.041464170441031456},{"text":"As we spoke yesterday, you mentioned you will be settling your overdue invoice for this month.","start":15.075,"end":21.335,"sentiment":"neutral","sentiment_score":-0.12299112463369966},{"text":"Until today, we have not received it.","start":22.035,"end":24.554937,"sentiment":"negative","sentiment_score":-0.4499849762235369},{"text":"Kindly process the payment at your earliest convenience.","start":24.954937,"end":29.214937,"sentiment":"neutral","sentiment_score":-0.1270935833454132},{"text":"And if you any help, please let us know.","start":29.834938,"end":33.51494,"sentiment":"neutral","sentiment_score":0.0768607830007871}],"sentiment":"neutral","sentiment_score":-0.12761490729947886,"channel":0,"num_words":42,"start":14.275,"end":33.51494},{"sentences":[{"text":"Thank you.","start":33.51494,"end":34.334938,"sentiment":"positive","sentiment_score":0.35896654427051544}],"sentiment":"positive","sentiment_score":0.35896654427051544,"channel":0,"num_words":2,"start":33.51494,"end":34.334938}]},"summary":{"result":"success","short":"The customer is calling because they missed a call from the agent regarding an overdue invoice that they need to settle. 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