{"metadata":{"transaction_key":"deprecated","request_id":"e04249e2-0751-4698-b810-b3803511b7fc","sha256":"d6b320acc7755707ea03e69bdbed2be369bd6782ec387e5d7cd8977f08505546","created":"2026-03-11T00:03:10.227Z","duration":26.855938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":64,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":72,"output_tokens":72},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":72,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, William. It's Veronica from Oakview Financial. Just had you booked in to go over your annual review. If you can please give me a callback on 1300160796. Thanks.","confidence":0.9968077,"words":[{"word":"good","start":8.639999,"end":8.8,"confidence":0.99630463,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3455844521522522},{"word":"morning","start":8.8,"end":9.2,"confidence":0.99882567,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.4645461440086365},{"word":"william","start":9.2,"end":9.599999,"confidence":0.9993264,"punctuated_word":"William.","sentiment":"positive","sentiment_score":0.43244028091430664},{"word":"it's","start":9.599999,"end":10.0,"confidence":0.9987095,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.3529534339904785},{"word":"veronica","start":10.0,"end":10.48,"confidence":0.9905697,"punctuated_word":"Veronica","sentiment":"positive","sentiment_score":0.3649536371231079},{"word":"from","start":10.48,"end":10.96,"confidence":0.9983594,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.35859042406082153},{"word":"oakview","start":10.96,"end":11.44,"confidence":0.88029444,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.28241193294525146},{"word":"financial","start":11.44,"end":11.94,"confidence":0.99215364,"punctuated_word":"Financial.","sentiment":"positive","sentiment_score":0.34843510389328003},{"word":"just","start":12.16,"end":12.4,"confidence":0.9484146,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.42076337337493896},{"word":"had","start":12.4,"end":12.559999,"confidence":0.57987773,"punctuated_word":"had","sentiment":"positive","sentiment_score":0.42200517654418945},{"word":"you","start":12.559999,"end":12.719999,"confidence":0.9404569,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2995036244392395},{"word":"booked","start":12.719999,"end":13.04,"confidence":0.9960198,"punctuated_word":"booked","sentiment":"positive","sentiment_score":0.3972242474555969},{"word":"in","start":13.04,"end":13.36,"confidence":0.9920953,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.41836029291152954},{"word":"to","start":13.36,"end":13.5199995,"confidence":0.99758637,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4779490828514099},{"word":"go","start":13.5199995,"end":13.679999,"confidence":0.99702495,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.5224172472953796},{"word":"over","start":13.679999,"end":13.92,"confidence":0.9986992,"punctuated_word":"over","sentiment":"positive","sentiment_score":0.5557852983474731},{"word":"your","start":13.92,"end":14.16,"confidence":0.9944291,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.422522485256195},{"word":"annual","start":14.16,"end":14.24,"confidence":0.72613454,"punctuated_word":"annual","sentiment":"positive","sentiment_score":0.3911888599395752},{"word":"review","start":14.24,"end":14.74,"confidence":0.9976474,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.2573622465133667},{"word":"if","start":15.554999,"end":15.634999,"confidence":0.9995059,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.10111384838819504},{"word":"you","start":15.634999,"end":15.794999,"confidence":0.9999052,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.052011460065841675},{"word":"can","start":15.794999,"end":16.035,"confidence":0.9984112,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.033226922154426575},{"word":"please","start":16.035,"end":16.275,"confidence":0.9961612,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.015061900019645693},{"word":"give","start":16.275,"end":16.435,"confidence":0.9993161,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.029025450348854065},{"word":"me","start":16.435,"end":16.515,"confidence":0.99972326,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.14207357168197632},{"word":"a","start":16.515,"end":16.675,"confidence":0.99407274,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04740734398365021},{"word":"callback","start":16.675,"end":17.154999,"confidence":0.9968077,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.030051782727241516},{"word":"on","start":17.154999,"end":17.474998,"confidence":0.9969806,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07404130697250366},{"word":"1300160796","start":17.474998,"end":22.615,"confidence":0.9654945,"punctuated_word":"1300160796.","sentiment":"neutral","sentiment_score":0.11927008628845216},{"word":"thanks","start":22.835,"end":23.335,"confidence":0.99723923,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.32951244711875916}],"paragraphs":{"transcript":"\nGood morning, William. It's Veronica from Oakview Financial. Just had you booked in to go over your annual review. If you can please give me a callback on 1300160796. Thanks.","paragraphs":[{"sentences":[{"text":"Good morning, William.","start":8.639999,"end":9.599999,"sentiment":"positive","sentiment_score":0.41419029235839844},{"text":"It's Veronica from Oakview Financial.","start":9.599999,"end":11.94,"sentiment":"positive","sentiment_score":0.34146890640258787},{"text":"Just had you booked in to go over your annual review.","start":12.16,"end":14.74,"sentiment":"positive","sentiment_score":0.4168256304480813},{"text":"If you can please give me a callback on 1300160796.","start":15.554999,"end":22.615,"sentiment":"neutral","sentiment_score":0.0643283672630787},{"text":"Thanks.","start":22.835,"end":23.335,"sentiment":"neutral","sentiment_score":0.32951244711875916}],"sentiment":"neutral","sentiment_score":0.2835931154588858,"num_words":30,"start":8.639999,"end":23.335}]}}]},{"alternatives":[{"transcript":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","confidence":0.9999094,"words":[{"word":"the","start":0.24,"end":0.48,"confidence":0.9972312,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4646911919116974},{"word":"person","start":0.48,"end":0.88,"confidence":0.99994373,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5022866725921631},{"word":"you","start":0.88,"end":1.12,"confidence":0.99974626,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4449285864830017},{"word":"are","start":1.12,"end":1.28,"confidence":0.9998185,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.4017881453037262},{"word":"calling","start":1.28,"end":1.76,"confidence":0.99994266,"punctuated_word":"calling","sentiment":"negative","sentiment_score":-0.5162039399147034},{"word":"is","start":1.76,"end":2.0,"confidence":0.99984,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6315370202064514},{"word":"not","start":2.0,"end":2.32,"confidence":0.99996936,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6437175273895264},{"word":"available","start":2.32,"end":2.82,"confidence":0.99984,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6185903549194336},{"word":"please","start":3.28,"end":3.6799998,"confidence":0.9997836,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4233742356300354},{"word":"leave","start":3.6799998,"end":3.84,"confidence":0.99994457,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3675144910812378},{"word":"a","start":3.84,"end":4.0,"confidence":0.9998753,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3880424201488495},{"word":"short","start":4.0,"end":4.3199997,"confidence":0.99999213,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.2351907193660736},{"word":"message","start":4.3199997,"end":4.8199997,"confidence":0.93087727,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.293512761592865},{"word":"and","start":4.88,"end":5.2,"confidence":0.99984384,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1944752335548401},{"word":"it","start":5.2,"end":5.3599997,"confidence":0.99997854,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2845480144023895},{"word":"will","start":5.3599997,"end":5.44,"confidence":0.9999871,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.17432014644145966},{"word":"be","start":5.44,"end":5.6,"confidence":0.9999441,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1925612837076187},{"word":"sent","start":5.6,"end":6.0,"confidence":0.9999306,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.19470812380313873},{"word":"as","start":6.0,"end":6.16,"confidence":0.99952435,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2130532413721085},{"word":"an","start":6.16,"end":6.3199997,"confidence":0.99996495,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.23588666319847107},{"word":"audio","start":6.3199997,"end":6.72,"confidence":0.9999094,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.176296666264534},{"word":"message","start":6.72,"end":7.22,"confidence":0.9998169,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2716035842895508}],"paragraphs":{"transcript":"\nThe person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.24,"end":2.82,"sentiment":"negative","sentiment_score":-0.5279679298400879},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.28,"end":7.22,"sentiment":"neutral","sentiment_score":-0.26036339891808374}],"sentiment":"negative","sentiment_score":-0.3576741374351762,"num_words":22,"start":0.24,"end":7.22}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Good morning, William. It's Veronica from Oakview Financial. Just had you booked in to go over your annual review. If you can please give me a callback on 1300160796. Thanks.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.24,"end":2.82,"sentiment":"negative","sentiment_score":-0.5279679298400879},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.28,"end":7.22,"sentiment":"neutral","sentiment_score":-0.26036339891808374}],"sentiment":"negative","sentiment_score":-0.3576741374351762,"channel":1,"num_words":22,"start":0.24,"end":7.22},{"sentences":[{"text":"Good morning, William.","start":8.639999,"end":9.599999,"sentiment":"positive","sentiment_score":0.41419029235839844},{"text":"It's Veronica from Oakview Financial.","start":9.599999,"end":11.94,"sentiment":"positive","sentiment_score":0.34146890640258787},{"text":"Just had you booked in to go over your annual review.","start":12.16,"end":14.74,"sentiment":"positive","sentiment_score":0.4168256304480813},{"text":"If you can please give me a callback on 1300160796.","start":15.554999,"end":22.615,"sentiment":"neutral","sentiment_score":0.0643283672630787},{"text":"Thanks.","start":22.835,"end":23.335,"sentiment":"neutral","sentiment_score":0.32951244711875916}],"sentiment":"neutral","sentiment_score":0.2835931154588858,"channel":0,"num_words":30,"start":8.639999,"end":23.335}]},"summary":{"result":"success","short":"The representative from Oakview Financial, Veronica, calls William to schedule an annual review and leaves a message asking for a callback on 1300160ter. William's voicemail greets Veronica and provides a number for William to call back."},"intents":{"segments":[{"text":"If you can please give me a callback on 1300160796. Thanks.","start_word":41,"end_word":51,"intents":[{"intent":"Leave message","confidence_score":0.10692426},{"intent":"Discuss annual review","confidence_score":0.027949853},{"intent":"Callback","confidence_score":0.006948871}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.538037121295929},{"text":"Please leave a short message, and it will be sent as an audio message.","start_word":8,"end_word":21,"sentiment":"neutral","sentiment_score":-0.2704851031303406},{"text":"Good morning, William. It's Veronica from Oakview Financial. Just had you booked in to go over your annual review.","start_word":22,"end_word":40,"sentiment":"positive","sentiment_score":0.38485386967659},{"text":"If you can please give me a callback on 1300160796.","start_word":41,"end_word":50,"sentiment":"neutral","sentiment_score":0.07747607678174973},{"text":"Thanks.","start_word":51,"end_word":51,"sentiment":"positive","sentiment_score":0.49482059478759766}],"average":{"sentiment":"neutral","sentiment_score":0.04523899488978916}}}}