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Speaking with. Hi. Hello? Hey. Good. How are you? Mhmm. Which which company again? Which company again? Aecon system. Okay. What was the what is the poll? You you try to place a web order? What is the issue that you're facing? So I'll order only show what? One item? But you see this your your card have two item. Right? Is it all for so you you want to order two item, but you only show one item or what? Is it because they are not in the same warehouse? Just take it, like because I can't see your cart. Can you just submit the order so that it comes to me and I will help you out? Yeah. Check out. Check out. Check them out. What do they ask you? Just just just go through the whole thing and then send me the order out. Yeah. Just just put in your delivery address order delivery address. How about the other product? Is it in back order or what? Yeah. Yeah. Yeah. So just give me a second. Do you just submitted the order or what? No. Not not you. Just just submit. Even it's a back order, just submit so that it comes to me. Because I can't see what you are seeing. Yeah. Place order. Don't don't need to proceed the payment yet. Just place the order. Yeah. Anywhere else. Yeah. No problem. Once you come to me, Can you if you can't, drop me a email. You got my email address. I'll process it manually for no. Who's your when you log in to the portal, who's your account manager? When you log in to the portal, do you see the your account manager? The information is there. Yeah. Yeah. Yeah. So my email address is there. So you can send me your email, and, yeah, I can create a order manually for you if you have problem placing it online. Yeah. Yeah. Yeah. Yeah. Yeah. Send me the card or whatever you can see from your side. And then the delivery address. Oh, send me you know, I'll I'll once I see the email I'll create, and I'll give you a call. Okay. No problem. Thanks. Thanks. Bye. 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Speaking with. Hi. Hello? Hey.\n\nGood. How are you? Mhmm. Which which company again? Which company again?\n\nAecon system. Okay. What was the what is the poll? You you try to place a web order? What is the issue that you're facing?\n\nSo I'll order only show what? One item? But you see this your your card have two item. Right? Is it all for so you you want to order two item, but you only show one item or what?\n\nIs it because they are not in the same warehouse? Just take it, like because I can't see your cart. Can you just submit the order so that it comes to me and I will help you out? Yeah. Check out.\n\nCheck out. Check them out. What do they ask you? Just just just go through the whole thing and then send me the order out. Yeah.\n\nJust just put in your delivery address order delivery address. How about the other product? Is it in back order or what? Yeah. Yeah.\n\nYeah. So just give me a second. Do you just submitted the order or what? No. Not not you.\n\nJust just submit. Even it's a back order, just submit so that it comes to me. Because I can't see what you are seeing. Yeah. Place order.\n\nDon't don't need to proceed the payment yet. Just place the order. Yeah. Anywhere else. Yeah.\n\nNo problem. Once you come to me, Can you if you can't, drop me a email. You got my email address. I'll process it manually for no. Who's your when you log in to the portal, who's your account manager?\n\nWhen you log in to the portal, do you see the your account manager? The information is there. Yeah. Yeah. Yeah.\n\nSo my email address is there. So you can send me your email, and, yeah, I can create a order manually for you if you have problem placing it online. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Send me the card or whatever you can see from your side. And then the delivery address. Oh, send me you know, I'll I'll once I see the email I'll create, and I'll give you a call.\n\nOkay. No problem. Thanks. Thanks. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.3104974180459976},{"text":"Speaking with.","start":0.32,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.1247798427939415},{"text":"Hi.","start":6.16,"end":6.24,"sentiment":"neutral","sentiment_score":0.09038037061691284},{"text":"Hello?","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.07845405489206314},{"text":"Hey.","start":11.679999,"end":11.92,"sentiment":"neutral","sentiment_score":0.24955853819847107}],"sentiment":"neutral","sentiment_score":0.18413535505533218,"num_words":7,"start":0.16,"end":11.92},{"sentences":[{"text":"Good.","start":11.92,"end":12.42,"sentiment":"positive","sentiment_score":0.4699442684650421},{"text":"How are 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Speaking with.\n\nChannel 0: Hello?\n\nChannel 1: Hi. Hello?\n\nChannel 0: Hey. Morning, Raymond. It's Ross with Tech Home Systems. How are you, ma'am?\n\nChannel 1: Hey. Good. How are you?\n\nChannel 0: Waiting really well. Actually, Raymond, I wanted to place an order for one of my customer.\n\nChannel 1: Mhmm.\n\nChannel 0: And while placing order, I was facing some issues. So could you help me out? Like, if\n\nChannel 1: Which\n\nChannel 0: you can\n\nChannel 1: which company again? Which company again?\n\nChannel 0: System.\n\nChannel 1: Aecon system. Okay. What was the what is the poll? You you try to place a web order?\n\nChannel 0: Yep. I was trying to place an order, but facing some issues.\n\nChannel 1: What is the issue that you're facing?\n\nChannel 0: Actually, there are two items which are in stock. And when I try to place order, the order order summary shows only one item pricing.\n\nChannel 1: So I'll order only show what? One\n\nChannel 0: Only\n\nChannel 1: item?\n\nChannel 0: only one item in the summary.\n\nChannel 1: But you see this your your card have two item. Right?\n\nChannel 0: Sorry.\n\nChannel 1: Is\n\nChannel 0: Come\n\nChannel 1: it all\n\nChannel 0: again?\n\nChannel 1: for so you you want to order two item, but you only show one item or what?\n\nChannel 0: Yep. The order summary shows only one item.\n\nChannel 1: Is it because they are not in the same warehouse?\n\nChannel 0: Yep.\n\nChannel 1: Just take it, like because I can't see your cart. Can you just submit the order so that it comes to me and I will help you out?\n\nChannel 0: Okay. Right now I am in my view cart section. Shall I go to checkout?\n\nChannel 1: Yeah. Check out. Check out. Check them out.\n\nChannel 0: Uh-huh. Now I am into checkout. What do I need to do now?\n\nChannel 1: What do they ask you? Just just just go through the whole thing\n\nChannel 0: Delivery\n\nChannel 1: and then send me the order\n\nChannel 0: address.\n\nChannel 1: out. Yeah. Just just put in your delivery address order delivery address.\n\nChannel 0: Okay. Delivery address entered. And now Okay. So now order summary comes to only single product.\n\nChannel 1: How about the other product? Is it in back order or what?\n\nChannel 0: Because shipping warehouse, Melbourne, there's no stock of one item.\n\nChannel 1: Yeah. Yeah. Yeah. So just give me a second. Do you just submitted the order or what?\n\nNo. Not not you.\n\nChannel 0: Not yet.\n\nChannel 1: Just just submit. Even it's a back order, just submit so that it comes to me. Because I can't see\n\nChannel 0: There's\n\nChannel 1: what\n\nChannel 0: an\n\nChannel 1: you\n\nChannel 0: option\n\nChannel 1: are seeing.\n\nChannel 0: for play place order and proceed to payment.\n\nChannel 1: Yeah. Place order. Don't don't need to proceed the payment yet. Just place the order.\n\nChannel 0: So there's an important note. Some of the items are not in stock at our warehouse closest to your delivery address. Would you like to group my items into one shipment and send together, or want my items faster ship as available from any warehouse?\n\nChannel 1: Yeah. Anywhere else.\n\nChannel 0: From anywhere else. Okay. Alright. No. That that would be fine if you go with one shipment and send together.\n\nChannel 1: Yeah. No problem. Once you come to me,\n\nChannel 0: Place order. When I try to place order, the pop up comes place log off and log on. I don't know.\n\nChannel 1: Can you if you can't, drop me a email. You got my email address. I'll process it manually for\n\nChannel 0: Sir, I don't have your email.\n\nChannel 1: no. Who's your when you log in to the portal, who's your account manager?\n\nChannel 0: Sorry. Come again?\n\nChannel 1: When you log in to the portal, do you see the your account manager? The\n\nChannel 0: Yep.\n\nChannel 1: information\n\nChannel 0: It's Raymond.\n\nChannel 1: is there. Yeah. Yeah. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: So my email address is there. So you can send me your email, and, yeah, I can create a order manually for you if you have problem placing it online.\n\nChannel 0: Okay. So do I need to send the product details, SKU and all?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Yeah.\n\nSend me the card or whatever you can see from your side.\n\nChannel 0: Delivery\n\nChannel 1: And then\n\nChannel 0: address and okay.\n\nChannel 1: the delivery address. Oh, send me you know, I'll I'll once I see the email I'll create, and I'll give you a call.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Okay.\n\nChannel 0: Sure.\n\nChannel 1: No problem. Thanks.\n\nChannel 0: Yeah. Will do.\n\nChannel 1: Thanks.\n\nChannel 0: No\n\nChannel 1: Bye.\n\nChannel 0: worries. Thank\n\nChannel 1: Bye.\n\nChannel 0: you.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.3104974180459976},{"text":"Speaking 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representative from Tech Home Systems calls to place an order for one of their customer's items, but encounters issues with the order summary. The representative asks the customer to submit the order so it arrives to them and provides instructions on how to do so. The customer is instructed to send the items together and receive their delivery address."},"intents":{"segments":[{"text":"Actually, Raymond, I wanted to place an order for one of my customer.","start_word":28,"end_word":40,"intents":[{"intent":"Place order","confidence_score":0.565818}]},{"text":"Can you just submit the order so that it comes to me and I will help you out? Okay.","start_word":209,"end_word":227,"intents":[{"intent":"Submit order","confidence_score":0.23888005}]},{"text":"Do you just submitted the order or what?","start_word":344,"end_word":351,"intents":[{"intent":"Submit order","confidence_score":0.55212665}]},{"text":"Place order.","start_word":393,"end_word":394,"intents":[{"intent":"Place order","confidence_score":0.08570237}]},{"text":"Can you if you can't, drop me a email. You got my email address. I'll process it manually for Sir, I don't have your email. no.","start_word":504,"end_word":529,"intents":[{"intent":"Send email","confidence_score":0.24610455}]},{"text":"So do I need to send the product details, SKU and all? Yeah.","start_word":602,"end_word":614,"intents":[{"intent":"Send product details","confidence_score":0.28715447}]}]},"sentiments":{"segments":[{"text":"Good morning. Speaking with. Hello? Hi. Hello? Hey. Morning, Raymond. It's Ross with Tech Home Systems.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.1973477005958557},{"text":"How are you, ma'am?","start_word":16,"end_word":19,"sentiment":"positive","sentiment_score":0.34668558835983276},{"text":"Hey.","start_word":20,"end_word":20,"sentiment":"neutral","sentiment_score":0.24955853819847107},{"text":"Good.","start_word":21,"end_word":21,"sentiment":"positive","sentiment_score":0.4699442684650421},{"text":"How are you?","start_word":22,"end_word":24,"sentiment":"neutral","sentiment_score":0.2844064235687256},{"text":"Waiting really well.","start_word":25,"end_word":27,"sentiment":"positive","sentiment_score":0.33844757080078125},{"text":"Actually, Raymond, I wanted to place an order for one of my customer. Mhmm. And while placing order, I was facing some issues. So could you help me out? Like, if Which you can which company again? Which company again? System. Aecon system. Okay. What was the what is the poll? You you try to place a web order? Yep. I was trying to place an order, but facing some issues. What is the issue that you're facing? Actually, there are two items which are in stock. And when I try to place order, the order order summary shows only one item pricing. So I'll order only show what? One Only item? only one item in the summary. But you see this your your card have two item. Right? Sorry. Is Come it all again? for so you you want to order two item, but you only show one item or what? Yep. The order summary shows only one item. Is it because they are not in the same warehouse? Yep. Just take it, like because I can't see your cart. Can you just submit the order so that it comes to me and I will help you out? Okay. Right now I am in my view cart section. Shall I go to checkout? Yeah. Check out. Check out. Check them out. Uh-huh. Now I am into checkout. What do I need to do now? What do they ask you? Just just just go through the whole thing Delivery and then send me the order address. out. Yeah. Just just put in your delivery address order delivery address. Okay. Delivery address entered. And now Okay. So now order summary comes to only single product. How about the other product? Is it in back order or what? Because shipping warehouse, Melbourne, there's no stock of one item. Yeah. Yeah. Yeah. So just give me a second. Do you just submitted the order or what? No. Not not you. Not yet. Just just submit. Even it's a back order, just submit so that it comes to me. Because I can't see There's what an you option are seeing. for play place order and proceed to payment. Yeah. Place order. Don't don't need to proceed the payment yet. Just place the order. So there's an important note. Some of the items are not in stock at our warehouse closest to your delivery address. Would you like to group my items into one shipment and send together, or want my items faster ship as available from any warehouse? Yeah. Anywhere else. From anywhere else. Okay. Alright. No. That that would be fine if you go with one shipment and send together. Yeah. No problem. Once you come to me, Place order. When I try to place order, the pop up comes place log off and log on. I don't know. Can you if you can't, drop me a email. You got my email address. I'll process it manually for Sir, I don't have your email. no. Who's your when you log in to the portal, who's your account manager? Sorry. Come again? When you log in to the portal, do you see the your account manager? The Yep. information It's Raymond. is there. Yeah. Yeah. Yeah. Yep. So my email address is there. So you can send me your email, and, yeah, I can create a order manually for you if you have problem placing it online. Okay. So do I need to send the product details, SKU and all? Yeah. Yeah. Yeah. Yeah. Yeah. Send me the card or whatever you can see from your side. Delivery And then address and okay. the delivery address. Oh, send me you know, I'll I'll once I see the email I'll create, and I'll give you a call. Okay. Alright. Okay. Sure.","start_word":28,"end_word":663,"sentiment":"neutral","sentiment_score":-0.028738802011159935},{"text":"No problem. Thanks.","start_word":664,"end_word":666,"sentiment":"positive","sentiment_score":0.3666970729827881},{"text":"Yeah.","start_word":667,"end_word":667,"sentiment":"neutral","sentiment_score":0.309225857257843},{"text":"Will do. Thanks.","start_word":668,"end_word":670,"sentiment":"positive","sentiment_score":0.40839073061943054},{"text":"No Bye. worries.","start_word":671,"end_word":673,"sentiment":"neutral","sentiment_score":0.18792200088500977},{"text":"Thank Bye. you.","start_word":674,"end_word":676,"sentiment":"positive","sentiment_score":0.6100348234176636}],"average":{"sentiment":"neutral","sentiment_score":-0.0023014385289515603}}}}