{"metadata":{"transaction_key":"deprecated","request_id":"01a060b1-8189-7f32-ba18-bc472f3ca025","sha256":"f4d8af05821248210e910e6f5f7451a71e17bf280f5d1fbcd974540ec3f97f9f","created":"2026-09-02T05:57:22.647Z","duration":45.647938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":153,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":178,"output_tokens":178},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":178,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Andrew. It's Andrew as well for from vigilance AI. Have I caught you in a bad time? Oh, yes. Andrew, I don't know if you still remember, but we have actually spoken with you maybe a couple of months ago. And at the time, you're busy, mate. So we sent you an email with some information about our AI MDR platform called Vigilance AI. Oh, you mean, do you guys already have cybersecurity? Is that why you're not interested?","confidence":0.9777832,"words":[{"word":"oh","start":3.36,"end":3.6,"confidence":0.96240234,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03573603183031082},{"word":"hi","start":3.6,"end":3.9199998,"confidence":0.9921875,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.039584070444107056},{"word":"andrew","start":3.9199998,"end":4.4,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.04249614104628563},{"word":"it's","start":4.4,"end":4.7999997,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05191775411367416},{"word":"andrew","start":4.7999997,"end":5.2999997,"confidence":0.8408203,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.04439672827720642},{"word":"as","start":5.52,"end":5.68,"confidence":0.8408203,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04448678344488144},{"word":"well","start":5.68,"end":6.18,"confidence":0.9951172,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.04350552335381508},{"word":"for","start":6.24,"end":6.48,"confidence":0.36791992,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04057730734348297},{"word":"from","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05750546604394913},{"word":"vigilance","start":6.8799996,"end":7.3799996,"confidence":0.46875,"punctuated_word":"vigilance","sentiment":"neutral","sentiment_score":0.06569835543632507},{"word":"ai","start":7.52,"end":8.02,"confidence":0.88378906,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.04903918504714966},{"word":"have","start":8.72,"end":8.96,"confidence":0.8144531,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.07319377362728119},{"word":"i","start":8.96,"end":9.12,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10732510685920715},{"word":"caught","start":9.12,"end":9.36,"confidence":0.6748047,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.10841716825962068},{"word":"you","start":9.36,"end":9.5199995,"confidence":0.9267578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14190413057804108},{"word":"in","start":9.5199995,"end":9.599999,"confidence":0.58984375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.18401573598384857},{"word":"a","start":9.599999,"end":9.679999,"confidence":0.515625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.20969992876052856},{"word":"bad","start":9.679999,"end":10.0,"confidence":0.7402344,"punctuated_word":"bad","sentiment":"neutral","sentiment_score":-0.25072890520095825},{"word":"time","start":10.0,"end":10.5,"confidence":0.9909668,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.25025656819343567},{"word":"oh","start":14.075,"end":14.3949995,"confidence":0.9777832,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.09179987013339996},{"word":"yes","start":14.3949995,"end":14.795,"confidence":0.9394531,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.04113135859370232},{"word":"andrew","start":14.795,"end":15.295,"confidence":0.94311523,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":-0.06593209505081177},{"word":"i","start":15.674999,"end":15.754999,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11300954967737198},{"word":"don't","start":15.754999,"end":15.915,"confidence":0.9880371,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.08965583145618439},{"word":"know","start":15.915,"end":16.075,"confidence":0.9970703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07889686524868011},{"word":"if","start":16.075,"end":16.154999,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0930960476398468},{"word":"you","start":16.154999,"end":16.314999,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08665500581264496},{"word":"still","start":16.314999,"end":16.635,"confidence":0.9941406,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.0724642276763916},{"word":"remember","start":16.635,"end":17.115,"confidence":0.9707031,"punctuated_word":"remember,","sentiment":"neutral","sentiment_score":-0.04884999617934227},{"word":"but","start":17.115,"end":17.355,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04691314324736595},{"word":"we","start":17.355,"end":17.515,"confidence":0.9873047,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04751954972743988},{"word":"have","start":17.515,"end":17.675,"confidence":0.9716797,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.020210232585668564},{"word":"actually","start":17.675,"end":18.075,"confidence":0.9980469,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.016319846734404564},{"word":"spoken","start":18.075,"end":18.555,"confidence":0.99902344,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":-0.0142899751663208},{"word":"with","start":18.555,"end":18.715,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.009390275925397871},{"word":"you","start":18.715,"end":19.215,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02760222926735878},{"word":"maybe","start":19.435,"end":19.935,"confidence":0.8671875,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.021730739623308185},{"word":"a","start":20.474998,"end":20.555,"confidence":0.8769531,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.019910862669348717},{"word":"couple","start":20.555,"end":20.875,"confidence":0.9863281,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.039981354027986526},{"word":"of","start":20.875,"end":20.955,"confidence":0.5917969,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.030070926994085312},{"word":"months","start":20.955,"end":21.275,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.028963349759578705},{"word":"ago","start":21.275,"end":21.675,"confidence":0.8046875,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.03613309562206268},{"word":"and","start":21.675,"end":22.175,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.09081368148326874},{"word":"at","start":22.555,"end":22.715,"confidence":0.9301758,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.18008823692798617},{"word":"the","start":22.715,"end":22.794998,"confidence":0.9707031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16835416853427887},{"word":"time","start":22.794998,"end":23.115,"confidence":0.9238281,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.14737826585769653},{"word":"you're","start":23.115,"end":23.355,"confidence":0.75927734,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.2206079661846161},{"word":"busy","start":23.355,"end":23.675,"confidence":0.65930176,"punctuated_word":"busy,","sentiment":"neutral","sentiment_score":-0.19841182231903076},{"word":"mate","start":23.675,"end":23.915,"confidence":0.921875,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.14767730236053467},{"word":"so","start":23.915,"end":24.075,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0753348171710968},{"word":"we","start":24.075,"end":24.235,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06522753834724426},{"word":"sent","start":24.235,"end":24.474998,"confidence":0.9980469,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.06443949788808823},{"word":"you","start":24.474998,"end":24.555,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08003498613834381},{"word":"an","start":24.555,"end":24.715,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07531344890594482},{"word":"email","start":24.715,"end":25.115,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.05531124770641327},{"word":"with","start":25.115,"end":25.275,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0556810162961483},{"word":"some","start":25.275,"end":25.515,"confidence":0.99121094,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.04461167007684707},{"word":"information","start":25.515,"end":26.015,"confidence":0.99609375,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.0260859839618206},{"word":"about","start":26.075,"end":26.395,"confidence":0.9873047,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.01775776594877243},{"word":"our","start":26.395,"end":26.634998,"confidence":0.9526367,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.02440645173192024},{"word":"ai","start":26.634998,"end":27.035,"confidence":0.9741211,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.015717078000307083},{"word":"mdr","start":27.115,"end":27.615,"confidence":0.96069336,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":-0.030902225524187088},{"word":"platform","start":28.039999,"end":28.359999,"confidence":0.58496094,"punctuated_word":"platform","sentiment":"neutral","sentiment_score":-0.04232014715671539},{"word":"called","start":28.359999,"end":28.519999,"confidence":0.9921875,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.011393483728170397},{"word":"vigilance","start":28.519999,"end":29.019999,"confidence":0.96728516,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.013215722516179085},{"word":"ai","start":29.48,"end":29.98,"confidence":0.8269043,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.01391986757516861},{"word":"oh","start":34.68,"end":35.18,"confidence":0.96533203,"punctuated_word":"Oh,","sentiment":"negative","sentiment_score":-0.429260790348053},{"word":"you","start":35.48,"end":35.64,"confidence":0.90625,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3677872121334076},{"word":"mean","start":35.64,"end":36.14,"confidence":0.74243164,"punctuated_word":"mean,","sentiment":"negative","sentiment_score":-0.33669552206993103},{"word":"do","start":36.92,"end":37.079998,"confidence":0.83984375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.24960225820541385},{"word":"you","start":37.079998,"end":37.239998,"confidence":0.95410156,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.380437284708023},{"word":"guys","start":37.239998,"end":37.48,"confidence":0.96777344,"punctuated_word":"guys","sentiment":"negative","sentiment_score":-0.42447108030319214},{"word":"already","start":37.48,"end":37.8,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.3059334456920624},{"word":"have","start":37.8,"end":38.12,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.32524436712265015},{"word":"cybersecurity","start":38.12,"end":38.62,"confidence":0.9265137,"punctuated_word":"cybersecurity?","sentiment":"neutral","sentiment_score":-0.2656625807285309},{"word":"is","start":38.84,"end":39.0,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.2858099937438965},{"word":"that","start":39.0,"end":39.239998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2878301441669464},{"word":"why","start":39.239998,"end":39.48,"confidence":0.9980469,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.31697985529899597},{"word":"you're","start":39.48,"end":39.879997,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.41345930099487305},{"word":"not","start":39.879997,"end":40.12,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5422185659408569},{"word":"interested","start":40.12,"end":40.62,"confidence":0.9995117,"punctuated_word":"interested?","sentiment":"negative","sentiment_score":-0.4047117531299591}],"paragraphs":{"transcript":"\nOh, hi, Andrew. It's Andrew as well for from vigilance AI. Have I caught you in a bad time? Oh, yes. Andrew, I don't know if you still remember, but we have actually spoken with you maybe a couple of months ago.\n\nAnd at the time, you're busy, mate. So we sent you an email with some information about our AI MDR platform called Vigilance AI. Oh, you mean, do you guys already have cybersecurity? Is that why you're not interested?","paragraphs":[{"sentences":[{"text":"Oh, hi, Andrew.","start":3.36,"end":4.4,"sentiment":"neutral","sentiment_score":0.03927208110690117},{"text":"It's Andrew as well for from vigilance AI.","start":4.4,"end":8.02,"sentiment":"neutral","sentiment_score":0.04964088788256049},{"text":"Have I caught you in a bad time?","start":8.72,"end":10.5,"sentiment":"neutral","sentiment_score":-0.16569266468286514},{"text":"Oh, yes.","start":14.075,"end":14.795,"sentiment":"neutral","sentiment_score":-0.06646561436355114},{"text":"Andrew, I don't know if you still remember, but we have actually spoken with you maybe a couple of months ago.","start":14.795,"end":21.675,"sentiment":"neutral","sentiment_score":-0.04798072381388573}],"sentiment":"neutral","sentiment_score":-0.0464553428547723,"num_words":42,"start":3.36,"end":21.675},{"sentences":[{"text":"And at the time, you're busy, mate.","start":21.675,"end":23.915,"sentiment":"neutral","sentiment_score":-0.16476163480963027},{"text":"So we sent you an email with some information about our AI MDR platform called Vigilance AI.","start":23.915,"end":29.98,"sentiment":"neutral","sentiment_score":-0.04001404662780902},{"text":"Oh, you mean, do you guys already have cybersecurity?","start":34.68,"end":38.62,"sentiment":"negative","sentiment_score":-0.34278828236791825},{"text":"Is that why you're not interested?","start":38.84,"end":40.62,"sentiment":"negative","sentiment_score":-0.37516826887925464}],"sentiment":"neutral","sentiment_score":-0.183837804895563,"num_words":39,"start":21.675,"end":40.62}]}}]},{"alternatives":[{"transcript":"Good afternoon. Blackhawk side. Andrew speaking. No. What what what's it regarding? Okay. Yeah. I'm I'm not interested at all. No. We don't use it at all. So I'm not interested. Thank you. Goodbye.","confidence":0.9970703,"words":[{"word":"good","start":0.39999998,"end":0.64,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.1206754669547081},{"word":"afternoon","start":0.64,"end":1.04,"confidence":0.9980469,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.09391332417726515},{"word":"blackhawk","start":1.04,"end":1.54,"confidence":0.94750977,"punctuated_word":"Blackhawk","sentiment":"neutral","sentiment_score":0.03799624741077423},{"word":"side","start":3.58,"end":4.08,"confidence":0.6677246,"punctuated_word":"side.","sentiment":"neutral","sentiment_score":0.03858792036771774},{"word":"andrew","start":6.12,"end":6.62,"confidence":0.9970703,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.04588792473077774},{"word":"speaking","start":8.66,"end":9.16,"confidence":0.9980469,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":-0.006502602249383926},{"word":"no","start":11.36,"end":11.599999,"confidence":0.96777344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3233906626701355},{"word":"what","start":11.599999,"end":11.84,"confidence":0.99902344,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.265933096408844},{"word":"what","start":11.84,"end":12.0,"confidence":0.6230469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2796197235584259},{"word":"what's","start":12.08,"end":12.4,"confidence":0.99853516,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.21969501674175265},{"word":"it","start":12.4,"end":12.48,"confidence":0.9350586,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.15655216574668884},{"word":"regarding","start":12.48,"end":12.98,"confidence":0.9995117,"punctuated_word":"regarding?","sentiment":"neutral","sentiment_score":-0.14468029141426086},{"word":"okay","start":30.93,"end":31.25,"confidence":0.8156738,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.10534220933914185},{"word":"yeah","start":31.25,"end":31.65,"confidence":0.98876953,"punctuated_word":"Yeah.","sentiment":"negative","sentiment_score":-0.34078946709632874},{"word":"i'm","start":31.65,"end":31.97,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6222991943359375},{"word":"i'm","start":31.97,"end":32.05,"confidence":0.97680664,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7541130781173706},{"word":"not","start":32.05,"end":32.29,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8321240544319153},{"word":"interested","start":32.29,"end":32.77,"confidence":0.9980469,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.7349053025245667},{"word":"at","start":32.77,"end":32.85,"confidence":0.9892578,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.728611171245575},{"word":"all","start":32.85,"end":33.35,"confidence":0.99609375,"punctuated_word":"all.","sentiment":"negative","sentiment_score":-0.6680333614349365},{"word":"no","start":40.772938,"end":41.17294,"confidence":0.9729004,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.6442854404449463},{"word":"we","start":41.17294,"end":41.33294,"confidence":1.0,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.7147214412689209},{"word":"don't","start":41.33294,"end":41.572937,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.6767346262931824},{"word":"use","start":41.572937,"end":41.732937,"confidence":1.0,"punctuated_word":"use","sentiment":"negative","sentiment_score":-0.6392741203308105},{"word":"it","start":41.732937,"end":41.892937,"confidence":0.99902344,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.7595459222793579},{"word":"at","start":41.892937,"end":42.052937,"confidence":0.99316406,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7474701404571533},{"word":"all","start":42.052937,"end":42.212936,"confidence":0.7861328,"punctuated_word":"all.","sentiment":"negative","sentiment_score":-0.664453387260437},{"word":"so","start":42.212936,"end":42.452938,"confidence":0.9873047,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.5663205981254578},{"word":"i'm","start":42.452938,"end":42.532936,"confidence":0.77001953,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6786435842514038},{"word":"not","start":42.532936,"end":42.612938,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7837315201759338},{"word":"interested","start":42.612938,"end":43.092937,"confidence":1.0,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.6862596273422241},{"word":"thank","start":43.092937,"end":43.33294,"confidence":1.0,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.5220621228218079},{"word":"you","start":43.33294,"end":43.572937,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.4915059208869934},{"word":"goodbye","start":43.572937,"end":44.072937,"confidence":0.99560547,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":-0.2427365779876709}],"paragraphs":{"transcript":"\nGood afternoon. Blackhawk side. Andrew speaking. No. What what what's it regarding?\n\nOkay. Yeah. I'm I'm not interested at all. No. We don't use it at all.\n\nSo I'm not interested. Thank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.04,"sentiment":"neutral","sentiment_score":0.10729439556598663},{"text":"Blackhawk side.","start":1.04,"end":4.08,"sentiment":"neutral","sentiment_score":0.03829208388924599},{"text":"Andrew speaking.","start":6.12,"end":9.16,"sentiment":"neutral","sentiment_score":0.019692661240696907},{"text":"No.","start":11.36,"end":11.599999,"sentiment":"neutral","sentiment_score":-0.3233906626701355},{"text":"What what what's it regarding?","start":11.599999,"end":12.98,"sentiment":"neutral","sentiment_score":-0.21329605877399443}],"sentiment":"neutral","sentiment_score":-0.08827605626235406,"num_words":12,"start":0.39999998,"end":12.98},{"sentences":[{"text":"Okay.","start":30.93,"end":31.25,"sentiment":"neutral","sentiment_score":-0.10534220933914185},{"text":"Yeah.","start":31.25,"end":31.65,"sentiment":"negative","sentiment_score":-0.34078946709632874},{"text":"I'm I'm not interested at all.","start":31.65,"end":33.35,"sentiment":"negative","sentiment_score":-0.7233476936817169},{"text":"No.","start":40.772938,"end":41.17294,"sentiment":"negative","sentiment_score":-0.6442854404449463},{"text":"We don't use it at all.","start":41.17294,"end":42.212936,"sentiment":"negative","sentiment_score":-0.700366606314977}],"sentiment":"negative","sentiment_score":-0.6421801944573721,"num_words":15,"start":30.93,"end":42.212936},{"sentences":[{"text":"So I'm not interested.","start":42.212936,"end":43.092937,"sentiment":"negative","sentiment_score":-0.6787388324737549},{"text":"Thank you.","start":43.092937,"end":43.572937,"sentiment":"negative","sentiment_score":-0.5067840218544006},{"text":"Goodbye.","start":43.572937,"end":44.072937,"sentiment":"neutral","sentiment_score":-0.2427365779876709}],"sentiment":"negative","sentiment_score":-0.567322850227356,"num_words":7,"start":42.212936,"end":44.072937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Blackhawk\n\nChannel 0: Oh,\n\nChannel 1: side.\n\nChannel 0: hi, Andrew. It's Andrew as well\n\nChannel 1: Andrew\n\nChannel 0: for from vigilance AI.\n\nChannel 1: speaking.\n\nChannel 0: Have I caught you in a bad time?\n\nChannel 1: No. What what what's it regarding?\n\nChannel 0: Oh, yes. Andrew, I don't know if you still remember, but we have actually spoken with you maybe a couple of months ago. And at the time, you're busy, mate. So we sent you an email with some information about our AI MDR platform called Vigilance AI.\n\nChannel 1: Okay. Yeah. I'm I'm not interested at all.\n\nChannel 0: Oh, you mean, do you guys already have cybersecurity? Is that why you're not interested?\n\nChannel 1: No. We don't use it at all. So I'm not interested. Thank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.04,"sentiment":"neutral","sentiment_score":0.10729439556598663},{"text":"Blackhawk","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.03799624741077423}],"sentiment":"neutral","sentiment_score":0.0841950128475825,"channel":1,"num_words":3,"start":0.39999998,"end":1.54},{"sentences":[{"text":"Oh,","start":3.36,"end":3.6,"sentiment":"neutral","sentiment_score":0.03573603183031082}],"sentiment":"neutral","sentiment_score":0.03573603183031082,"channel":0,"num_words":1,"start":3.36,"end":3.6},{"sentences":[{"text":"side.","start":3.58,"end":4.08,"sentiment":"neutral","sentiment_score":0.03858792036771774}],"sentiment":"neutral","sentiment_score":0.03858792036771774,"channel":1,"num_words":1,"start":3.58,"end":4.08},{"sentences":[{"text":"hi, Andrew.","start":3.6,"end":4.4,"sentiment":"neutral","sentiment_score":0.04104010574519634},{"text":"It's Andrew as well","start":4.4,"end":6.18,"sentiment":"neutral","sentiment_score":0.046076697297394276}],"sentiment":"neutral","sentiment_score":0.04439783344666163,"channel":0,"num_words":6,"start":3.6,"end":6.18},{"sentences":[{"text":"Andrew","start":6.12,"end":6.62,"sentiment":"neutral","sentiment_score":0.04588792473077774}],"sentiment":"neutral","sentiment_score":0.04588792473077774,"channel":1,"num_words":1,"start":6.12,"end":6.62},{"sentences":[{"text":"for from vigilance AI.","start":6.24,"end":8.02,"sentiment":"neutral","sentiment_score":0.05320507846772671}],"sentiment":"neutral","sentiment_score":0.05320507846772671,"channel":0,"num_words":4,"start":6.24,"end":8.02},{"sentences":[{"text":"speaking.","start":8.66,"end":9.16,"sentiment":"neutral","sentiment_score":-0.006502602249383926}],"sentiment":"neutral","sentiment_score":-0.006502602249383926,"channel":1,"num_words":1,"start":8.66,"end":9.16},{"sentences":[{"text":"Have I caught you in a bad time?","start":8.72,"end":10.5,"sentiment":"neutral","sentiment_score":-0.16569266468286514}],"sentiment":"neutral","sentiment_score":-0.16569266468286514,"channel":0,"num_words":8,"start":8.72,"end":10.5},{"sentences":[{"text":"No.","start":11.36,"end":11.599999,"sentiment":"neutral","sentiment_score":-0.3233906626701355},{"text":"What what what's it regarding?","start":11.599999,"end":12.98,"sentiment":"neutral","sentiment_score":-0.21329605877399443}],"sentiment":"neutral","sentiment_score":-0.2316451594233513,"channel":1,"num_words":6,"start":11.36,"end":12.98},{"sentences":[{"text":"Oh, yes.","start":14.075,"end":14.795,"sentiment":"neutral","sentiment_score":-0.06646561436355114},{"text":"Andrew, I don't know if you still remember, but we have actually spoken with you maybe a couple of months ago.","start":14.795,"end":21.675,"sentiment":"neutral","sentiment_score":-0.04798072381388573},{"text":"And at the time, you're busy, mate.","start":21.675,"end":23.915,"sentiment":"neutral","sentiment_score":-0.16476163480963027},{"text":"So we sent you an email with some information about our AI MDR platform called Vigilance AI.","start":23.915,"end":29.98,"sentiment":"neutral","sentiment_score":-0.04001404662780902}],"sentiment":"neutral","sentiment_score":-0.06327865245018868,"channel":0,"num_words":47,"start":14.075,"end":29.98},{"sentences":[{"text":"Okay.","start":30.93,"end":31.25,"sentiment":"neutral","sentiment_score":-0.10534220933914185},{"text":"Yeah.","start":31.25,"end":31.65,"sentiment":"negative","sentiment_score":-0.34078946709632874},{"text":"I'm I'm not interested at all.","start":31.65,"end":33.35,"sentiment":"negative","sentiment_score":-0.7233476936817169}],"sentiment":"negative","sentiment_score":-0.5982772298157215,"channel":1,"num_words":8,"start":30.93,"end":33.35},{"sentences":[{"text":"Oh, you mean, do you guys already have cybersecurity?","start":34.68,"end":38.62,"sentiment":"negative","sentiment_score":-0.34278828236791825},{"text":"Is that why you're not interested?","start":38.84,"end":40.62,"sentiment":"negative","sentiment_score":-0.37516826887925464}],"sentiment":"negative","sentiment_score":-0.3557402769724528,"channel":0,"num_words":15,"start":34.68,"end":40.62},{"sentences":[{"text":"No.","start":40.772938,"end":41.17294,"sentiment":"negative","sentiment_score":-0.6442854404449463},{"text":"We don't use it at all.","start":41.17294,"end":42.212936,"sentiment":"negative","sentiment_score":-0.700366606314977},{"text":"So I'm not interested.","start":42.212936,"end":43.092937,"sentiment":"negative","sentiment_score":-0.6787388324737549},{"text":"Thank you.","start":43.092937,"end":43.572937,"sentiment":"negative","sentiment_score":-0.5067840218544006},{"text":"Goodbye.","start":43.572937,"end":44.072937,"sentiment":"neutral","sentiment_score":-0.2427365779876709}],"sentiment":"negative","sentiment_score":-0.6298389307090214,"channel":1,"num_words":14,"start":40.772938,"end":44.072937}]},"summary":{"result":"success","short":"An agent from vigilance AI calls a customer named Andrew who had previously spoken with them about their AI MDR platform. The agent offers information about their platform, but the customer is not interested and declines, stating that they do not use it. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good afternoon. Blackhawk Oh, side. hi, Andrew. It's Andrew as well Andrew for from vigilance AI. speaking. Have I caught you in a bad time? No. What what what's it regarding? Oh, yes. Andrew, I don't know if you still remember, but we have actually spoken with you maybe a couple of months ago. And at the time, you're busy, mate. So we sent you an email with some information about our AI MDR platform called Vigilance AI. Okay.","start_word":0,"end_word":78,"sentiment":"neutral","sentiment_score":-0.06372972577810287},{"text":"Yeah. I'm I'm not interested at all. Oh, you mean, do you guys already have cybersecurity? Is that why you're not interested? No. We don't use it at all. So I'm not interested. Thank you.","start_word":79,"end_word":113,"sentiment":"negative","sentiment_score":-0.5374992489814758},{"text":"Goodbye.","start_word":114,"end_word":114,"sentiment":"neutral","sentiment_score":-0.30022919178009033}],"average":{"sentiment":"neutral","sentiment_score":-0.21809539366304204}}}}