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The customer confirms payment details and assures the agent that they won't need long hold times. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"I'm calling today to take payment for the overdue. Oh, okay.","start_word":19,"end_word":29,"intents":[{"intent":"Take payment","confidence_score":0.067627005}]}]},"sentiments":{"segments":[{"text":"Hi. Hi. I'm calling from ERP recycling. How are you? Hello. How are you?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.1392355114221573},{"text":"I'm good. Thank you.","start_word":14,"end_word":17,"sentiment":"positive","sentiment_score":0.671876072883606},{"text":"Yep. I'm calling today to take payment for the overdue. Oh, okay. Alright. I'm... Vito is gonna come in. I I get Vito to call you straight away. Okay? And then get some payment done. Yes, please. Okay. We really Won't need be a long. payment about Of course. the... Of course. For the Won't July. be long. Okay? Yeah.","start_word":18,"end_word":77,"sentiment":"neutral","sentiment_score":0.08014705032110214},{"text":"Thank you.","start_word":78,"end_word":79,"sentiment":"positive","sentiment_score":0.37641391158103943},{"text":"Bye bye.","start_word":80,"end_word":81,"sentiment":"neutral","sentiment_score":0.24763326346874237},{"text":"Thank you.","start_word":82,"end_word":83,"sentiment":"positive","sentiment_score":0.4079245924949646},{"text":"Yeah. Bye.","start_word":84,"end_word":85,"sentiment":"neutral","sentiment_score":0.13033050298690796}],"average":{"sentiment":"neutral","sentiment_score":0.1421764242238012}}}}