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Speaking with. Good. How are you? Hey. You just sent the email. Right? I saw the email. Is it that one? The RAM? Is it the RAM or SSD? Yeah. Is it need to be crucial or can be any other brand? Only for crucial. That one yeah. I saw it. I I sent it to my PM. Yeah. I'll I'll send you the p I'll shoot I'll I have passed it to our crucial PM. Oh, I'm waiting for them to come back to you. Oh, oh, okay. No problem. I already saw the email. Just yeah. No problem. Let's see what come back come back from there. If there's no enough stock, then I'll propose any alternative. Okay? K. Yeah. I know. But you also know the situation with all these SSD and and and RAM price on the upside because of AI and not much. No. It's not not so much on the price. It's whether you have the stocks and especially with Crucial, the yep. They are pulling out of the retail market. So it's hard to get stocks and, you know, I don't think there's much negotiation on price. So let's let's let's wait for my PM talk. And once I get got anything, I'll let you know. Okay. Thanks, Ross. Have a good day. 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Catherine. Speaking with. Good. How are you? Hey.\n\nYou just sent the email. Right? I saw the email. Is it that one? The RAM?\n\nIs it the RAM or SSD? Yeah. Is it need to be crucial or can be any other brand? Only for crucial. That one yeah.\n\nI saw it. I I sent it to my PM. Yeah. I'll I'll send you the p I'll shoot I'll I have passed it to our crucial PM. Oh, I'm waiting for them to come back to you.\n\nOh, oh, okay. No problem. I already saw the email. Just yeah. No problem.\n\nLet's see what come back come back from there. If there's no enough stock, then I'll propose any alternative. Okay? K. Yeah.\n\nI know. But you also know the situation with all these SSD and and and RAM price on the upside because of AI and not much. No. It's not not so much on the price. It's whether you have the stocks and especially with Crucial, the yep.\n\nThey are pulling out of the retail market. So it's hard to get stocks and, you know, I don't think there's much negotiation on price. So let's let's let's wait for my PM talk. And once I get got anything, I'll let you know. Okay.\n\nThanks, Ross. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Catherine.","start":2.24,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.058411071076989174},{"text":"Speaking with.","start":2.8799999,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.05938790366053581},{"text":"Good.","start":10.719999,"end":10.88,"sentiment":"positive","sentiment_score":0.409661203622818},{"text":"How are you?","start":10.88,"end":11.78,"sentiment":"neutral","sentiment_score":0.27537165582180023},{"text":"Hey.","start":15.12,"end":15.495,"sentiment":"neutral","sentiment_score":0.05106453597545624}],"sentiment":"neutral","sentiment_score":0.16915985072652498,"num_words":9,"start":2.24,"end":15.495},{"sentences":[{"text":"You just sent the email.","start":25.895,"end":27.015,"sentiment":"neutral","sentiment_score":0.005138776917010546},{"text":"Right?","start":27.015,"end":27.255,"sentiment":"neutral","sentiment_score":0.005405494477599859},{"text":"I saw the 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let's let's let's wait for my PM talk.","start":111.314995,"end":116.4,"sentiment":"neutral","sentiment_score":-0.017866103638273973},{"text":"And once I get got anything, I'll let you know.","start":116.64,"end":121.520004,"sentiment":"neutral","sentiment_score":0.00421860609203577},{"text":"Okay.","start":121.520004,"end":122.020004,"sentiment":"neutral","sentiment_score":0.11657494306564332}],"sentiment":"neutral","sentiment_score":-0.089931713259365,"num_words":45,"start":102.595,"end":122.020004},{"sentences":[{"text":"Thanks, Ross.","start":122.16,"end":123.06,"sentiment":"positive","sentiment_score":0.3653392195701599},{"text":"Have a good 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Speaking with.\n\nChannel 0: Good afternoon, Raymond. Ross here again. How are you, ma'am?\n\nChannel 1: Good. How are you?\n\nChannel 0: Doing good, buddy. Remember,\n\nChannel 1: Hey.\n\nChannel 0: actually, I sent you through an email regarding an inquiry of one of our customer?\n\nChannel 1: You just sent the email. Right? I saw the email. Is it that one? The\n\nChannel 0: Yep.\n\nChannel 1: RAM? Is it the RAM or SSD?\n\nChannel 0: Yep. Yep. The Crucial SSD.\n\nChannel 1: Yeah. Is it need to be crucial or can be any other brand?\n\nChannel 0: For Crucial.\n\nChannel 1: Only for crucial. That one\n\nChannel 0: Yep.\n\nChannel 1: yeah. I saw\n\nChannel 0: And\n\nChannel 1: it. I\n\nChannel 0: also\n\nChannel 1: I sent\n\nChannel 0: if you\n\nChannel 1: it\n\nChannel 0: can\n\nChannel 1: to\n\nChannel 0: suggest\n\nChannel 1: my PM.\n\nChannel 0: me any alternative?\n\nChannel 1: Yeah. I'll I'll send you the p I'll shoot I'll I have passed it to our crucial PM. Oh, I'm waiting for them to come back to you.\n\nChannel 0: Okay. Alright. No worries then.\n\nChannel 1: Oh, oh,\n\nChannel 0: Looking\n\nChannel 1: okay.\n\nChannel 0: forward\n\nChannel 1: No\n\nChannel 0: for\n\nChannel 1: problem. I\n\nChannel 0: your\n\nChannel 1: already\n\nChannel 0: for\n\nChannel 1: saw the email.\n\nChannel 0: yep.\n\nChannel 1: Just\n\nChannel 0: Okay.\n\nChannel 1: yeah.\n\nChannel 0: No worries.\n\nChannel 1: No problem.\n\nChannel 0: Thanks.\n\nChannel 1: Let's see what come back come back from there. If there's no enough stock, then I'll propose any alternative.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Okay?\n\nChannel 0: No worries. Also, look on\n\nChannel 1: K.\n\nChannel 0: pricing as well, like, customers\n\nChannel 1: Yeah.\n\nChannel 0: after bulk purchase.\n\nChannel 1: I know. But you also know the\n\nChannel 0: Mhmm.\n\nChannel 1: situation with all these SSD and and and RAM price\n\nChannel 0: Right.\n\nChannel 1: on the upside because of AI\n\nChannel 0: Correct.\n\nChannel 1: and not much. No. It's not not so much on the price. It's whether you have the stocks and especially with Crucial, the yep. They are pulling\n\nChannel 0: Alright.\n\nChannel 1: out of the retail market. So it's hard to get stocks and, you know, I don't think there's much negotiation on price. So\n\nChannel 0: Mhmm.\n\nChannel 1: let's let's let's wait for my PM talk. And once I get got anything, I'll let you\n\nChannel 0: Okay. Alright.\n\nChannel 1: know. Okay.\n\nChannel 0: Thanks.\n\nChannel 1: Thanks, Ross.\n\nChannel 0: Yep. Cheers.\n\nChannel 1: Have a good\n\nChannel 0: Bye.\n\nChannel 1: day. Bye.\n\nChannel 0: You too.","paragraphs":[{"sentences":[{"text":"Hi, Catherine.","start":2.24,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.058411071076989174},{"text":"Speaking with.","start":2.8799999,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.05938790366053581}],"sentiment":"neutral","sentiment_score":0.05889948736876249,"channel":1,"num_words":4,"start":2.24,"end":3.6999998},{"sentences":[{"text":"Good afternoon, Raymond.","start":5.8399997,"end":6.8999996,"sentiment":"positive","sentiment_score":0.34228525559107464},{"text":"Ross here again.","start":6.96,"end":8.1,"sentiment":"neutral","sentiment_score":0.3248460690180461},{"text":"How are you, 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price.","start":104.755,"end":110.854996,"sentiment":"neutral","sentiment_score":-0.18045257207225351},{"text":"So","start":111.314995,"end":111.814995,"sentiment":"neutral","sentiment_score":-0.04972255229949951}],"sentiment":"neutral","sentiment_score":-0.16734016589496448,"channel":1,"num_words":23,"start":103.395,"end":111.814995},{"sentences":[{"text":"Mhmm.","start":111.815,"end":112.315,"sentiment":"neutral","sentiment_score":-0.03592381626367569}],"sentiment":"neutral","sentiment_score":-0.03592381626367569,"channel":0,"num_words":1,"start":111.815,"end":112.315},{"sentences":[{"text":"let's let's let's wait for my PM talk.","start":112.274994,"end":116.4,"sentiment":"neutral","sentiment_score":-0.013884047555620782},{"text":"And once I get got anything, I'll let you","start":116.64,"end":119.14,"sentiment":"neutral","sentiment_score":-0.00005069768263234032}],"sentiment":"neutral","sentiment_score":-0.006560509387568077,"channel":1,"num_words":17,"start":112.274994,"end":119.14},{"sentences":[{"text":"Okay.","start":120.15,"end":120.65,"sentiment":"neutral","sentiment_score":0.021615156903862953},{"text":"Alright.","start":120.79,"end":121.29,"sentiment":"neutral","sentiment_score":0.04432816430926323}],"sentiment":"neutral","sentiment_score":0.03297166060656309,"channel":0,"num_words":2,"start":120.15,"end":121.29},{"sentences":[{"text":"know.","start":121.44,"end":121.520004,"sentiment":"neutral","sentiment_score":0.04264234006404877},{"text":"Okay.","start":121.520004,"end":122.020004,"sentiment":"neutral","sentiment_score":0.11657494306564332}],"sentiment":"neutral","sentiment_score":0.07960864156484604,"channel":1,"num_words":2,"start":121.44,"end":122.020004},{"sentences":[{"text":"Thanks.","start":122.07,"end":122.57,"sentiment":"neutral","sentiment_score":0.28360411524772644}],"sentiment":"neutral","sentiment_score":0.28360411524772644,"channel":0,"num_words":1,"start":122.07,"end":122.57},{"sentences":[{"text":"Thanks, Ross.","start":122.16,"end":123.06,"sentiment":"positive","sentiment_score":0.3653392195701599}],"sentiment":"positive","sentiment_score":0.3653392195701599,"channel":1,"num_words":2,"start":122.16,"end":123.06},{"sentences":[{"text":"Yep.","start":122.869995,"end":123.369995,"sentiment":"neutral","sentiment_score":0.2612913250923157},{"text":"Cheers.","start":123.83,"end":124.229996,"sentiment":"positive","sentiment_score":0.4200630784034729}],"sentiment":"positive","sentiment_score":0.3406772017478943,"channel":0,"num_words":2,"start":122.869995,"end":124.229996},{"sentences":[{"text":"Have a good","start":123.840004,"end":124.24,"sentiment":"positive","sentiment_score":0.43753928939501446}],"sentiment":"positive","sentiment_score":0.43753928939501446,"channel":1,"num_words":3,"start":123.840004,"end":124.24},{"sentences":[{"text":"Bye.","start":124.229996,"end":124.729996,"sentiment":"positive","sentiment_score":0.3395574986934662}],"sentiment":"positive","sentiment_score":0.3395574986934662,"channel":0,"num_words":1,"start":124.229996,"end":124.729996},{"sentences":[{"text":"day.","start":124.24,"end":124.48,"sentiment":"neutral","sentiment_score":0.21067312359809875},{"text":"Bye.","start":124.48,"end":124.98,"sentiment":"neutral","sentiment_score":0.14149463176727295}],"sentiment":"neutral","sentiment_score":0.17608387768268585,"channel":1,"num_words":2,"start":124.24,"end":124.98},{"sentences":[{"text":"You too.","start":125.509995,"end":126.25,"sentiment":"neutral","sentiment_score":0.0952468067407608}],"sentiment":"neutral","sentiment_score":0.0952468067407608,"channel":0,"num_words":2,"start":125.509995,"end":126.25}]},"summary":{"result":"success","short":"A customer named Raymond sent an email to Ross about a customer's inquiry. Ross confirms the details of the inquiry and suggests alternative options for the customer's SSD and RAM. They discuss the impact of the price of SSD and RAM on the retail market and plan to wait for the PM's response."},"intents":{"segments":[{"text":"Is it need to be crucial or can be any other brand? For Crucial.","start_word":67,"end_word":80,"intents":[{"intent":"Request alternative brand","confidence_score":0.0047759805}]}]},"sentiments":{"segments":[{"text":"Hi, Catherine. Speaking with.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.059327881783246994},{"text":"Good afternoon, Raymond.","start_word":4,"end_word":6,"sentiment":"positive","sentiment_score":0.34689611196517944},{"text":"Ross here again. How are you, ma'am?","start_word":7,"end_word":13,"sentiment":"neutral","sentiment_score":0.32487282156944275},{"text":"Good.","start_word":14,"end_word":14,"sentiment":"positive","sentiment_score":0.409661203622818},{"text":"How are you?","start_word":15,"end_word":17,"sentiment":"neutral","sentiment_score":0.27964895963668823},{"text":"Doing good, buddy.","start_word":18,"end_word":20,"sentiment":"positive","sentiment_score":0.5438584685325623},{"text":"Remember, Hey. actually, I sent you through an email regarding an inquiry of one of our customer? You just sent the email. Right? I saw the email. Is it that one? The Yep. RAM? Is it the RAM or SSD? Yep. Yep. The Crucial SSD. Yeah. Is it need to be crucial or can be any other brand? For Crucial. Only for crucial. That one Yep. yeah. I saw And it. I also I sent if you it can to suggest my PM. me any alternative? Yeah. I'll I'll send you the p I'll shoot I'll I have passed it to our crucial PM. Oh, I'm waiting for them to come back to you. Okay. Alright. No worries then. Oh, oh, Looking okay. forward No for problem. your I already for saw the email. yep. Just Okay. No yeah. worries. No problem. Thanks. Let's see what come back come back from there. If there's no enough stock, then I'll propose any alternative. Yeah. Sure. Okay? No worries. Also, look on K. pricing as well, like, customers Yeah. after bulk purchase. I know. But you also know the Mhmm. situation with all these SSD and and and RAM price Right. on the upside because of AI Correct. and not much. No. It's not not so much on the price. It's whether you have the stocks and especially with Crucial, the yep. They are pulling Alright. out of the retail market. So it's hard to get stocks and, you know, I don't think there's much negotiation on price. So Mhmm. let's let's let's wait for my PM talk. And once I get got anything, I'll let you Okay. Alright. know. Okay. Thanks.","start_word":21,"end_word":300,"sentiment":"neutral","sentiment_score":-0.01615215837955475},{"text":"Thanks, Ross.","start_word":301,"end_word":302,"sentiment":"positive","sentiment_score":0.3653392195701599},{"text":"Yep.","start_word":303,"end_word":303,"sentiment":"neutral","sentiment_score":0.2612913250923157},{"text":"Cheers. Have a good Bye.","start_word":304,"end_word":308,"sentiment":"positive","sentiment_score":0.4065493643283844},{"text":"day. Bye. You too.","start_word":309,"end_word":312,"sentiment":"neutral","sentiment_score":0.148615300655365}],"average":{"sentiment":"neutral","sentiment_score":0.025132875562212956}}}}