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Richard, I've called you to assist you in processing your $30 payment. In that way, our provisioning team would be able to dispatch your router. Would you like to process it over the phone using your Visa or your Mastercard? Okay. Oh, that is correct. As indicated from our email, that's a new development charges. It's different from connection fee because you sign up for twenty four month contract, so your connection fee with Airtel is for free. But if I may ask, are you the property owner of the apartment or a renter? Alright. So, yeah, technically, as indicated from our email, this is a new development charges. So that's a different thing. Reason why even though your Internet or your service is available, since it's a first time connecting to the Internet service as mandated by Australian government in reference with this matter, the 3 $130 is payable. Actually, this is just like a pass on to the network. So we're they are just instructing us to collect this and then pass to them because they are the one who's building this development charges prior to this building that's on the progress of development before you've it's up and running for the services. Something like that. Alright? Yeah. Yeah. Anyway, that's not yet due. So for your router express delivery fee, you're going to use your Visa or your Mastercard. Okay. Thank you so much. Loading here. Let me just put here Visa. May I have your card number, please? Yes. I am. Thank you. 4029930000513231. Okay. Thank you. Let me just yes. Okay. And your name as it appears on this card, please? Let's see. Okay. Thank you. Expiration date, please? Okay. Mhmm. Yes, please. 08/2028. CVV, please? 174. Yes. And would you like to use this card as your payment method for direct debit? Yeah. It's like oh, that would be fine. Anyway, every first of each month, you will be receiving the bill. And then from the bill, you'll have the options to process your payment. It's our discussion if you would like to process it here through the portal or by electronic transfer, something like that. Okay? Oh, sure. That would be fine. We'll just do the $30 for this card today. Okay? One time. It's almost done. One moment. Let me just check here. You said your security code is 174? Okay. Is this a credit card or a debit card? A debit. Okay. Because it should send you, like, an OTP. Just be on the line for a minute, okay, to authorize the payment. Thank you so much. Thank you so much for patiently waiting. I'm so sorry for the delay. I waited for the SMS to be sent to your phone number. Kindly check and then read the one time code to authorize 30 dollars. Thank you. 197624. Okay. So your express delivery fee has been successfully processed. You will receive your official payment receipt shortly to your email address, Richard. And then once your router has been dispatched, I'll send you the tracking details via email for your reference. Okay? K. Sure. Yeah. The the address that you provided to our tech team this morning, I believe, 8 Highland Crest, Smithfield 2164. Right? Yeah. It's indicated on here. Thank you so much. Appreciate your call today. And then if you need any assistance, just feel free to get in touch. Alright? Thank you. Oh, thank you so much. Have a good one. Be safe always. Okay? 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This is Airtel accounts. My name is Melissa. Am I speaking to Richard Katulong? Hi.\n\nHow are you today? That's great to hear. I'm fine. Thank you so much for answering my phone call. Richard, I've called you to assist you in processing your $30 payment.\n\nIn that way, our provisioning team would be able to dispatch your router. Would you like to process it over the phone using your Visa or your Mastercard? Okay. Oh, that is correct. As indicated from our email, that's a new development charges.\n\nIt's different from connection fee because you sign up for twenty four month contract, so your connection fee with Airtel is for free. But if I may ask, are you the property owner of the apartment or a renter? Alright. So, yeah, technically, as indicated from our email, this is a new development charges. So that's a different thing.\n\nReason why even though your Internet or your service is available, since it's a first time connecting to the Internet service as mandated by Australian government in reference with this matter, the 3 $130 is payable. Actually, this is just like a pass on to the network. So we're they are just instructing us to collect this and then pass to them because they are the one who's building this development charges prior to this building that's on the progress of development before you've it's up and running for the services. Something like that. Alright?\n\nYeah. Yeah. Anyway, that's not yet due. So for your router express delivery fee, you're going to use your Visa or your Mastercard. Okay.\n\nThank you so much. Loading here. Let me just put here Visa. May I have your card number, please? Yes.\n\nI am. Thank you. 4029930000513231. Okay. Thank you.\n\nLet me just yes. Okay. And your name as it appears on this card, please? Let's see. Okay.\n\nThank you. Expiration date, please? Okay. Mhmm. Yes, please.\n\n08/2028. CVV, please? 174. Yes. And would you like to use this card as your payment method for direct debit?\n\nYeah. It's like oh, that would be fine. Anyway, every first of each month, you will be receiving the bill. And then from the bill, you'll have the options to process your payment. It's our discussion if you would like to process it here through the portal or by electronic transfer, something like that.\n\nOkay? Oh, sure. That would be fine. We'll just do the $30 for this card today. Okay?\n\nOne time. It's almost done. One moment. Let me just check here. You said your security code is 174?\n\nOkay. Is this a credit card or a debit card? A debit. Okay. Because it should send you, like, an OTP.\n\nJust be on the line for a minute, okay, to authorize the payment. Thank you so much. Thank you so much for patiently waiting. I'm so sorry for the delay. I waited for the SMS to be sent to your phone number.\n\nKindly check and then read the one time code to authorize 30 dollars. Thank you. 197624. Okay. So your express delivery fee has been successfully processed.\n\nYou will receive your official payment receipt shortly to your email address, Richard. And then once your router has been dispatched, I'll send you the tracking details via email for your reference. Okay? K. Sure.\n\nYeah. The the address that you provided to our tech team this morning, I believe, 8 Highland Crest, Smithfield 2164. Right? Yeah. It's indicated on here.\n\nThank you so much. Appreciate your call today. And then if you need any assistance, just feel free to get in touch. Alright? Thank you.\n\nOh, thank you so much. Have a good one. Be safe always. Okay? Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.029811996966600415},{"text":"This is Airtel accounts.","start":4.0,"end":5.68,"sentiment":"neutral","sentiment_score":0.03568555507808924},{"text":"My name is Melissa.","start":5.68,"end":6.66,"sentiment":"neutral","sentiment_score":0.034653233364224434},{"text":"Am I speaking to Richard Katulong?","start":6.7999997,"end":8.9,"sentiment":"neutral","sentiment_score":0.025391333581258852},{"text":"Hi.","start":11.5199995,"end":11.84,"sentiment":"neutral","sentiment_score":0.22613674402236936}],"sentiment":"neutral","sentiment_score":0.0431032435153611,"num_words":16,"start":3.6799998,"end":11.84},{"sentences":[{"text":"How are you today?","start":11.84,"end":12.82,"sentiment":"neutral","sentiment_score":0.28762156516313553},{"text":"That's great to hear.","start":15.125,"end":16.005001,"sentiment":"positive","sentiment_score":0.7167400419712067},{"text":"I'm fine.","start":16.005001,"end":16.485,"sentiment":"positive","sentiment_score":0.5057161748409271},{"text":"Thank you so much for answering my phone call.","start":16.485,"end":18.805,"sentiment":"positive","sentiment_score":0.7312359015146891},{"text":"Richard, I've called you to assist you in processing your $30 payment.","start":18.805,"end":24.005001,"sentiment":"neutral","sentiment_score":0.18660898134112358}],"sentiment":"positive","sentiment_score":0.4467519247724164,"num_words":31,"start":11.84,"end":24.005001},{"sentences":[{"text":"In that way, our provisioning team would be able to dispatch your router.","start":24.005001,"end":29.145,"sentiment":"neutral","sentiment_score":0.23388119041919708},{"text":"Would you like to process it over the phone using your Visa or your Mastercard?","start":29.34,"end":33.36,"sentiment":"neutral","sentiment_score":0.08868283679087957},{"text":"Okay.","start":37.02,"end":37.52,"sentiment":"neutral","sentiment_score":-0.00048538949340581894},{"text":"Oh, that is correct.","start":47.385,"end":48.504997,"sentiment":"neutral","sentiment_score":0.0768179651349783},{"text":"As indicated from our email, that's a new development charges.","start":48.504997,"end":53.725,"sentiment":"neutral","sentiment_score":-0.0004262424539774656}],"sentiment":"neutral","sentiment_score":0.10867958311208112,"num_words":43,"start":24.005001,"end":53.725},{"sentences":[{"text":"It's different from connection fee because you sign up for twenty four month contract, so your connection fee with Airtel is for free.","start":54.184998,"end":62.09,"sentiment":"neutral","sentiment_score":0.028433822459824707},{"text":"But if I may ask, are you the property owner of the apartment or a renter?","start":62.309998,"end":67.77,"sentiment":"neutral","sentiment_score":-0.016407845934736542},{"text":"Alright.","start":68.79,"end":69.19,"sentiment":"neutral","sentiment_score":0.02377717941999435},{"text":"So, yeah, technically, as indicated from our email, this is a new development charges.","start":69.19,"end":76.354996,"sentiment":"neutral","sentiment_score":-0.03848676050880125},{"text":"So that's a different thing.","start":76.575,"end":78.274994,"sentiment":"neutral","sentiment_score":-0.06028360426425934}],"sentiment":"neutral","sentiment_score":-0.007203442498378582,"num_words":59,"start":54.184998,"end":78.274994},{"sentences":[{"text":"Reason why even though your Internet or your service is available, since it's a first time connecting to the Internet service as mandated by Australian government in reference with this matter, the 3 $130 is payable.","start":78.73499,"end":94.46999,"sentiment":"neutral","sentiment_score":-0.05472189167307483},{"text":"Actually, this is just like a pass on to the network.","start":94.46999,"end":98.49,"sentiment":"neutral","sentiment_score":-0.08696388724175366},{"text":"So we're they are just instructing us to collect this and then pass to them because they are the one who's building this development charges prior to this building that's on the progress of development before you've it's up and running for the services.","start":98.95,"end":116.585,"sentiment":"neutral","sentiment_score":-0.06781710983804343},{"text":"Something like that.","start":117.909996,"end":118.95,"sentiment":"neutral","sentiment_score":0.03707825640837351},{"text":"Alright?","start":118.95,"end":119.45,"sentiment":"neutral","sentiment_score":0.07525919377803802}],"sentiment":"neutral","sentiment_score":-0.060253155050113014,"num_words":95,"start":78.73499,"end":119.45},{"sentences":[{"text":"Yeah.","start":121.11,"end":121.43,"sentiment":"neutral","sentiment_score":0.03625568002462387},{"text":"Yeah.","start":121.43,"end":121.75,"sentiment":"neutral","sentiment_score":0.02284202165901661},{"text":"Anyway, that's not yet due.","start":121.75,"end":123.77,"sentiment":"neutral","sentiment_score":-0.12584232427179814},{"text":"So for your router express delivery fee, you're going to use your Visa or your Mastercard.","start":124.31,"end":131.20999,"sentiment":"neutral","sentiment_score":-0.007142261601984501},{"text":"Okay.","start":133.985,"end":134.485,"sentiment":"neutral","sentiment_score":0.2662137746810913}],"sentiment":"neutral","sentiment_score":-0.017424013776083786,"num_words":24,"start":121.11,"end":134.485},{"sentences":[{"text":"Thank you so much.","start":134.625,"end":135.845,"sentiment":"positive","sentiment_score":0.6348417848348618},{"text":"Loading here.","start":137.105,"end":138.08499,"sentiment":"positive","sentiment_score":0.35238924622535706},{"text":"Let me just put here Visa.","start":139.345,"end":141.285,"sentiment":"neutral","sentiment_score":0.13827955971161524},{"text":"May I have your card number, please?","start":141.665,"end":144.00499,"sentiment":"neutral","sentiment_score":0.11345657386950084},{"text":"Yes.","start":146.11,"end":146.34999,"sentiment":"neutral","sentiment_score":0.0438929945230484}],"sentiment":"neutral","sentiment_score":0.24559560008347034,"num_words":20,"start":134.625,"end":146.34999},{"sentences":[{"text":"I am.","start":146.34999,"end":146.93,"sentiment":"neutral","sentiment_score":0.03233034908771515},{"text":"Thank you.","start":164.63501,"end":165.35501,"sentiment":"neutral","sentiment_score":0.16890547424554825},{"text":"4029930000513231.","start":165.35501,"end":171.77501,"sentiment":"neutral","sentiment_score":0.06811819970607758},{"text":"Okay.","start":173.435,"end":173.91501,"sentiment":"neutral","sentiment_score":0.1750456839799881},{"text":"Thank you.","start":173.91501,"end":174.715,"sentiment":"neutral","sentiment_score":0.3098488301038742}],"sentiment":"neutral","sentiment_score":0.1581666488200426,"num_words":8,"start":146.34999,"end":174.715},{"sentences":[{"text":"Let me just yes.","start":174.715,"end":177.7,"sentiment":"neutral","sentiment_score":0.14852552488446236},{"text":"Okay.","start":179.44,"end":179.84,"sentiment":"neutral","sentiment_score":0.08333222568035126},{"text":"And your name as it appears on this card, please?","start":179.84,"end":183.14,"sentiment":"neutral","sentiment_score":0.061148468777537344},{"text":"Let's see.","start":186.64,"end":187.28,"sentiment":"neutral","sentiment_score":0.039840349927544594},{"text":"Okay.","start":187.28,"end":187.76001,"sentiment":"neutral","sentiment_score":0.110821895301342}],"sentiment":"neutral","sentiment_score":0.08219008934166697,"num_words":18,"start":174.715,"end":187.76001},{"sentences":[{"text":"Thank you.","start":187.76001,"end":188.48,"sentiment":"neutral","sentiment_score":0.17901040613651276},{"text":"Expiration date, please?","start":188.48,"end":189.94,"sentiment":"neutral","sentiment_score":0.03685642903049787},{"text":"Okay.","start":192.695,"end":193.195,"sentiment":"neutral","sentiment_score":0.017104458063840866},{"text":"Mhmm.","start":197.41501,"end":197.91501,"sentiment":"neutral","sentiment_score":0.010614031925797462},{"text":"Yes, please.","start":198.13501,"end":198.955,"sentiment":"neutral","sentiment_score":0.02301942463964224}],"sentiment":"neutral","sentiment_score":0.06026082651482688,"num_words":9,"start":187.76001,"end":198.955},{"sentences":[{"text":"08/2028.","start":202.05501,"end":205.43501,"sentiment":"neutral","sentiment_score":0.00857347622513771},{"text":"CVV, please?","start":208.83,"end":209.97,"sentiment":"neutral","sentiment_score":0.010440930258482695},{"text":"174.","start":212.43001,"end":213.97,"sentiment":"neutral","sentiment_score":0.01198071986436844},{"text":"Yes.","start":217.87001,"end":218.37001,"sentiment":"neutral","sentiment_score":0.07518752664327621},{"text":"And would you like to use this card as your payment method for direct debit?","start":219.035,"end":223.775,"sentiment":"neutral","sentiment_score":0.05796378155549367}],"sentiment":"neutral","sentiment_score":0.049304015329107644,"num_words":20,"start":202.05501,"end":223.775},{"sentences":[{"text":"Yeah.","start":227.11499,"end":227.355,"sentiment":"neutral","sentiment_score":0.06275445222854614},{"text":"It's like oh, that would be fine.","start":227.355,"end":232.76001,"sentiment":"neutral","sentiment_score":0.10808533642973218},{"text":"Anyway, every first of each month, you will be receiving the bill.","start":232.76001,"end":235.64,"sentiment":"neutral","sentiment_score":0.1565223541110754},{"text":"And then from the bill, you'll have the options to process your payment.","start":235.64,"end":239.72,"sentiment":"neutral","sentiment_score":0.12551648098115736},{"text":"It's our discussion if you would like to process it here through the portal or by electronic transfer, something like that.","start":239.72,"end":248.285,"sentiment":"neutral","sentiment_score":0.015890480373941716}],"sentiment":"neutral","sentiment_score":0.08635248883661849,"num_words":54,"start":227.11499,"end":248.285},{"sentences":[{"text":"Okay?","start":248.285,"end":248.785,"sentiment":"neutral","sentiment_score":0.01989137753844261},{"text":"Oh, sure.","start":249.965,"end":250.445,"sentiment":"neutral","sentiment_score":0.12824676930904388},{"text":"That would be fine.","start":250.445,"end":251.645,"sentiment":"neutral","sentiment_score":0.2912982478737831},{"text":"We'll just do the $30 for this card today.","start":251.645,"end":255.485,"sentiment":"neutral","sentiment_score":0.2679316649834315},{"text":"Okay?","start":255.485,"end":255.985,"sentiment":"neutral","sentiment_score":0.14322690665721893}],"sentiment":"neutral","sentiment_score":0.23506998818586855,"num_words":17,"start":248.285,"end":255.985},{"sentences":[{"text":"One time.","start":256.845,"end":257.665,"sentiment":"positive","sentiment_score":0.37197884917259216},{"text":"It's almost done.","start":258.97,"end":259.77,"sentiment":"neutral","sentiment_score":0.2956077555815379},{"text":"One moment.","start":259.77,"end":260.51,"sentiment":"neutral","sentiment_score":0.1370985433459282},{"text":"Let me just check here.","start":262.65,"end":264.19,"sentiment":"neutral","sentiment_score":0.07109424620866775},{"text":"You said your security code is 174?","start":270.09,"end":274.20502,"sentiment":"neutral","sentiment_score":0.031910935949001996}],"sentiment":"neutral","sentiment_score":0.13072767549831615,"num_words":19,"start":256.845,"end":274.20502},{"sentences":[{"text":"Okay.","start":276.905,"end":277.405,"sentiment":"neutral","sentiment_score":0.01970936730504036},{"text":"Is this a credit card or a debit card?","start":300.565,"end":303.225,"sentiment":"neutral","sentiment_score":0.02225118378798167},{"text":"A debit.","start":307.205,"end":307.945,"sentiment":"neutral","sentiment_score":0.02461352664977312},{"text":"Okay.","start":308.005,"end":308.505,"sentiment":"neutral","sentiment_score":0.0639692172408104},{"text":"Because it should send you, like, an OTP.","start":309.365,"end":312.345,"sentiment":"neutral","sentiment_score":0.1417546086013317}],"sentiment":"neutral","sentiment_score":0.06986681717847075,"num_words":21,"start":276.905,"end":312.345},{"sentences":[{"text":"Just be on the line for a minute, okay, to authorize the payment.","start":312.565,"end":316.105,"sentiment":"neutral","sentiment_score":0.11873188041723691},{"text":"Thank you so much.","start":316.26,"end":319.48,"sentiment":"neutral","sentiment_score":0.2878742665052414},{"text":"Thank you so much for patiently waiting.","start":575.72,"end":577.48,"sentiment":"positive","sentiment_score":0.5140033534594944},{"text":"I'm so sorry for the delay.","start":577.48,"end":578.68,"sentiment":"neutral","sentiment_score":-0.10135745257139206},{"text":"I waited for the SMS to be sent to your phone number.","start":578.68,"end":581.8,"sentiment":"neutral","sentiment_score":0.04988947510719299}],"sentiment":"neutral","sentiment_score":0.14960866598855882,"num_words":42,"start":312.565,"end":581.8},{"sentences":[{"text":"Kindly check and then read the one time code to authorize 30 dollars.","start":581.8,"end":597.635,"sentiment":"neutral","sentiment_score":0.05562919349624561},{"text":"Thank you.","start":600.79004,"end":601.45,"sentiment":"neutral","sentiment_score":0.16263960301876068},{"text":"197624.","start":601.51,"end":604.17004,"sentiment":"neutral","sentiment_score":0.06620926409959793},{"text":"Okay.","start":611.03,"end":611.53,"sentiment":"neutral","sentiment_score":0.14503587782382965},{"text":"So your express delivery fee has been successfully processed.","start":611.83,"end":615.21,"sentiment":"positive","sentiment_score":0.39706919425063664}],"sentiment":"neutral","sentiment_score":0.18589717737184122,"num_words":26,"start":581.8,"end":615.21},{"sentences":[{"text":"You will receive your official payment receipt shortly to your email address, Richard.","start":615.66504,"end":620.405,"sentiment":"neutral","sentiment_score":0.3269725361695656},{"text":"And then once your router has been dispatched, I'll send you the tracking details via email for your reference.","start":620.465,"end":626.885,"sentiment":"neutral","sentiment_score":0.2353031000024394},{"text":"Okay?","start":627.025,"end":627.525,"sentiment":"neutral","sentiment_score":0.22008267045021057},{"text":"K.","start":628.95996,"end":629.45996,"sentiment":"neutral","sentiment_score":0.093555748462677},{"text":"Sure.","start":630.39996,"end":630.89996,"sentiment":"neutral","sentiment_score":0.06475390493869781}],"sentiment":"neutral","sentiment_score":0.2599941198314939,"num_words":35,"start":615.66504,"end":630.89996},{"sentences":[{"text":"Yeah.","start":634.95996,"end":635.36,"sentiment":"neutral","sentiment_score":0.04460350424051285},{"text":"The the address that you provided to our tech team this morning, I believe, 8 Highland Crest, Smithfield 2164.","start":635.36,"end":645.705,"sentiment":"neutral","sentiment_score":0.0490040510990902},{"text":"Right?","start":645.705,"end":646.205,"sentiment":"neutral","sentiment_score":0.03121933899819851},{"text":"Yeah.","start":646.905,"end":647.305,"sentiment":"neutral","sentiment_score":0.11906644701957704},{"text":"It's indicated on here.","start":647.305,"end":649.065,"sentiment":"neutral","sentiment_score":0.17809319496154785}],"sentiment":"neutral","sentiment_score":0.07070534773027667,"num_words":26,"start":634.95996,"end":649.065},{"sentences":[{"text":"Thank you so much.","start":649.065,"end":650.34503,"sentiment":"positive","sentiment_score":0.48043476790189743},{"text":"Appreciate your call today.","start":650.34503,"end":651.705,"sentiment":"positive","sentiment_score":0.6489056497812271},{"text":"And then if you need any assistance, just feel free to get in touch.","start":651.705,"end":654.905,"sentiment":"neutral","sentiment_score":0.31948836679969517},{"text":"Alright?","start":654.905,"end":655.405,"sentiment":"neutral","sentiment_score":0.1828584671020508},{"text":"Thank you.","start":656.87006,"end":657.77,"sentiment":"positive","sentiment_score":0.5861364305019379}],"sentiment":"positive","sentiment_score":0.4138132053613663,"num_words":25,"start":649.065,"end":657.77},{"sentences":[{"text":"Oh, thank you so much.","start":658.07,"end":659.27,"sentiment":"positive","sentiment_score":0.7004913449287414},{"text":"Have a good one.","start":659.27,"end":660.31,"sentiment":"positive","sentiment_score":0.6607014089822769},{"text":"Be safe always.","start":660.31,"end":661.35004,"sentiment":"positive","sentiment_score":0.3848583896954854},{"text":"Okay?","start":661.35004,"end":661.85004,"sentiment":"neutral","sentiment_score":0.08679693937301636},{"text":"Bye bye.","start":661.99005,"end":662.73004,"sentiment":"neutral","sentiment_score":0.13531730324029922}],"sentiment":"positive","sentiment_score":0.5104846050341924,"num_words":15,"start":658.07,"end":662.73004}]}}]},{"alternatives":[{"transcript":"Hello? That's me speaking. Good. Thank you. Yourself? That's okay. Yep. Yeah. Just before I go ahead with that, I've got an invoice for a $330 connection fee. Now there's already Internet there that's connected. All I need to physically do is just plug in the router. Yep. Yes. I am. Yeah. I'm the owner. Yep. Yep. Yep. Yep. Okay. Okay. Okay then. Yep. We'll just go ahead with that router purchase, please. We'll use Visa today, please. Thank you. Yep. You ready? 4029930000513231. Yes. So this is a secured line. Right? Yes. Yes. Okay. Yeah. It's Richard c. Cattulong. And Cattulong as well. So Richard c. Cattulong. Okay. Expiration? 08/28. Yeah. 174. Yeah. And that's just $30 coming out today? Yeah. Okay. Direct debit. Can I pay it, like, just get a bill? I don't wanna direct debit. Yep. Yeah. Yeah. I think I'll do electronic transfer. Yeah. Sure. Thank you. Yes. This is debit. Yes. Sure. Thank you. Still hang on a sec. Yep. Yep. It's 197624. Six 2 4. Sounds perfect. Just to confirm, it it is being sent to 8 Highland Crescent Smithfield 2164 New South Wales? That's right. I forgot her name. Yes. That's the one. Yes. Correct. Thank you. Yep. Thank you. Have a good day. You too. Bye. You too. Thank you. 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That's me speaking. Good. Thank you. Yourself?\n\nThat's okay. Yep. Yeah. Just before I go ahead with that, I've got an invoice for a $330 connection fee. Now there's already Internet there that's connected.\n\nAll I need to physically do is just plug in the router. Yep. Yes. I am. Yeah.\n\nI'm the owner. Yep. Yep. Yep. Yep.\n\nOkay. Okay. Okay then. Yep. We'll just go ahead with that router purchase, please.\n\nWe'll use Visa today, please. Thank you. Yep. You ready? 4029930000513231.\n\nYes. So this is a secured line. Right? Yes. Yes.\n\nOkay. Yeah. It's Richard c. Cattulong. And Cattulong as well.\n\nSo Richard c. Cattulong. Okay. Expiration? 08/28.\n\nYeah. 174. Yeah. And that's just $30 coming out today? Yeah.\n\nOkay. Direct debit. Can I pay it, like, just get a bill? I don't wanna direct debit. Yep.\n\nYeah. Yeah. I think I'll do electronic transfer. Yeah. Sure.\n\nThank you. Yes. This is debit. Yes. Sure.\n\nThank you. Still hang on a sec. Yep. Yep. It's 197624.\n\nSix 2 4. 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This is Airtel accounts. My name is Melissa. Am I speaking to Richard Katulong?\n\nChannel 1: That's me speaking.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Good. Thank you. Yourself?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering my phone call. Richard,\n\nChannel 1: That's\n\nChannel 0: I've\n\nChannel 1: okay.\n\nChannel 0: called you to assist you in processing your $30 payment. In that way, our provisioning team would be able to dispatch your router. Would you\n\nChannel 1: Yep.\n\nChannel 0: like to process it over the phone using your Visa or your Mastercard?\n\nChannel 1: Yeah. Just before I go ahead with that, I've got\n\nChannel 0: Okay.\n\nChannel 1: an invoice for a $330 connection fee. Now there's already Internet there that's connected. All I need to physically do is just plug in the router.\n\nChannel 0: Oh, that is correct. As indicated from our email, that's a new development charges. It's different from connection fee because you sign up for twenty four month contract, so your connection\n\nChannel 1: Yep.\n\nChannel 0: fee with Airtel is for free. But if I may ask, are you the property owner of the apartment or\n\nChannel 1: Yes.\n\nChannel 0: a renter?\n\nChannel 1: I am. Yeah. I'm the\n\nChannel 0: Alright.\n\nChannel 1: owner.\n\nChannel 0: So, yeah, technically, as indicated from our email, this is a\n\nChannel 1: Yep.\n\nChannel 0: new development charges. So that's a different thing. Reason\n\nChannel 1: Yep.\n\nChannel 0: why even though your Internet or your service is available, since it's a first time connecting to the Internet service as\n\nChannel 1: Yep.\n\nChannel 0: mandated by Australian government in reference\n\nChannel 1: Yep.\n\nChannel 0: with this matter, the 3\n\nChannel 1: Okay.\n\nChannel 0: $130 is payable. Actually, this is just like a pass on to the network. So we're\n\nChannel 1: Okay.\n\nChannel 0: they are just instructing us to collect this and then pass to them because they are the one who's building this development charges prior to this building that's on the progress of development before you've it's up and running for the services.\n\nChannel 1: Okay then.\n\nChannel 0: Something\n\nChannel 1: Yep.\n\nChannel 0: like\n\nChannel 1: We'll just\n\nChannel 0: that.\n\nChannel 1: go ahead\n\nChannel 0: Alright?\n\nChannel 1: with that router purchase, please.\n\nChannel 0: Yeah. Yeah. Anyway, that's not yet due. So for your router express delivery fee, you're going to use your Visa or your Mastercard.\n\nChannel 1: We'll use Visa today, please.\n\nChannel 0: Okay. Thank you so much.\n\nChannel 1: Thank you.\n\nChannel 0: Loading here. Let me just put here Visa. May I have your card number, please?\n\nChannel 1: Yep. You ready?\n\nChannel 0: Yes. I am.\n\nChannel 1: 4029930000513231.\n\nChannel 0: Thank you. 4029930000513231.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you. Let me\n\nChannel 1: So\n\nChannel 0: just\n\nChannel 1: this is a secured line. Right?\n\nChannel 0: yes.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. And your name as it appears on this card, please?\n\nChannel 1: Okay. Yeah. It's Richard c.\n\nChannel 0: Let's see. Okay. Thank you. Expiration\n\nChannel 1: Cattulong.\n\nChannel 0: date, please?\n\nChannel 1: And Cattulong as well. So Richard\n\nChannel 0: Okay.\n\nChannel 1: c. Cattulong. Okay. Expiration?\n\nChannel 0: Mhmm. Yes, please.\n\nChannel 1: 08/28.\n\nChannel 0: 08/2028.\n\nChannel 1: Yeah.\n\nChannel 0: CVV, please?\n\nChannel 1: 174.\n\nChannel 0: 174.\n\nChannel 1: Yeah. And that's just $30 coming out today?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: And would you like to use this card as your payment method for direct debit?\n\nChannel 1: Direct debit. Can\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: It's\n\nChannel 1: pay\n\nChannel 0: like\n\nChannel 1: it, like, just get a bill? I don't wanna direct debit.\n\nChannel 0: oh, that would be fine. Anyway, every first of each month, you will be receiving the bill. And then from the bill, you'll have the options to process your payment. It's our discussion if you would like\n\nChannel 1: Yep.\n\nChannel 0: to process it here through the portal or by electronic transfer,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: something\n\nChannel 1: I think\n\nChannel 0: like\n\nChannel 1: I'll\n\nChannel 0: that.\n\nChannel 1: do\n\nChannel 0: Okay?\n\nChannel 1: electronic transfer. Yeah.\n\nChannel 0: Oh, sure. That would be fine. We'll just do the $30 for this card today. Okay?\n\nChannel 1: Sure. Thank\n\nChannel 0: One\n\nChannel 1: you.\n\nChannel 0: time. It's almost done. One moment. Let me just check here. You said your security code is 174?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Is this a credit card or a debit card?\n\nChannel 1: This is debit.\n\nChannel 0: A debit. Okay. Because it should send you, like, an OTP. Just be on the line for a minute, okay, to authorize\n\nChannel 1: Yes.\n\nChannel 0: the payment. Thank you\n\nChannel 1: Sure.\n\nChannel 0: so\n\nChannel 1: Thank you.\n\nChannel 0: much. Thank you so much for patiently waiting. I'm so sorry for the delay. I waited for the SMS to be sent to your phone number. Kindly check and\n\nChannel 1: Still\n\nChannel 0: then\n\nChannel 1: hang on\n\nChannel 0: read\n\nChannel 1: a sec.\n\nChannel 0: the one time code to authorize\n\nChannel 1: Yep.\n\nChannel 0: 30\n\nChannel 1: Yep. It's\n\nChannel 0: dollars.\n\nChannel 1: 197624.\n\nChannel 0: Thank you. 197624.\n\nChannel 1: Six 2 4.\n\nChannel 0: Okay. So your express delivery fee has been successfully processed. You will receive your official payment receipt shortly to your email address, Richard. And then once your router has been dispatched, I'll send you the tracking details via email for your reference. Okay?\n\nChannel 1: Sounds perfect. Just\n\nChannel 0: K.\n\nChannel 1: to confirm, it it is\n\nChannel 0: Sure.\n\nChannel 1: being sent to 8 Highland Crescent Smithfield 2164 New South Wales?\n\nChannel 0: Yeah. The the address that you provided to our tech team this morning, I believe, 8\n\nChannel 1: That's\n\nChannel 0: Highland\n\nChannel 1: right. I forgot\n\nChannel 0: Crest,\n\nChannel 1: her name.\n\nChannel 0: Smithfield\n\nChannel 1: Yes. That's the one.\n\nChannel 0: 2164. Right?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Yeah.\n\nChannel 1: Thank\n\nChannel 0: It's\n\nChannel 1: you.\n\nChannel 0: indicated on here. Thank you so\n\nChannel 1: Yep.\n\nChannel 0: much. Appreciate your call today. And then if you need any assistance, just feel free to get in touch. Alright?\n\nChannel 1: Thank you. Have\n\nChannel 0: Thank you. Oh, thank you\n\nChannel 1: a good\n\nChannel 0: so\n\nChannel 1: day.\n\nChannel 0: much. Have a good one. Be safe\n\nChannel 1: You too.\n\nChannel 0: always.\n\nChannel 1: Bye.\n\nChannel 0: Okay? Bye\n\nChannel 1: You\n\nChannel 0: bye.\n\nChannel 1: too. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.01961904764175415}],"sentiment":"neutral","sentiment_score":0.01961904764175415,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Hi.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.029811996966600415},{"text":"This is Airtel accounts.","start":4.0,"end":5.68,"sentiment":"neutral","sentiment_score":0.03568555507808924},{"text":"My name is Melissa.","start":5.68,"end":6.66,"sentiment":"neutral","sentiment_score":0.034653233364224434},{"text":"Am I speaking to Richard Katulong?","start":6.7999997,"end":8.9,"sentiment":"neutral","sentiment_score":0.025391333581258852}],"sentiment":"neutral","sentiment_score":0.030901010148227215,"channel":0,"num_words":15,"start":3.6799998,"end":8.9},{"sentences":[{"text":"That's me 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already Internet there that's connected.","start":40.925,"end":43.645,"sentiment":"neutral","sentiment_score":0.044425597680466514},{"text":"All I need to physically do is just plug in the router.","start":43.645,"end":46.545,"sentiment":"neutral","sentiment_score":0.025104436092078686}],"sentiment":"neutral","sentiment_score":0.02034747736671796,"channel":1,"num_words":26,"start":37.15,"end":46.545},{"sentences":[{"text":"Oh, that is correct.","start":47.385,"end":48.504997,"sentiment":"neutral","sentiment_score":0.0768179651349783},{"text":"As indicated from our email, that's a new development charges.","start":48.504997,"end":53.725,"sentiment":"neutral","sentiment_score":-0.0004262424539774656},{"text":"It's different from connection fee because you sign up for twenty four month contract, so your 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He was instructed to use his Visa card to process the payment and was given a secure line to process it. The payment was successfully processed and the customer was informed of a tracking details via email."},"intents":{"segments":[{"text":"called you to assist you in processing your $30 payment. In that way, our provisioning team would be able to dispatch your router. Would you Yep. like to process it over the phone using your Visa or your Mastercard? Yeah.","start_word":47,"end_word":86,"intents":[{"intent":"Process payment","confidence_score":0.27328932}]},{"text":"they are just instructing us to collect this and then pass to them because they are the one who's building this development charges prior to this building that's on the progress of development before you've it's up and running for the services. Okay then.","start_word":260,"end_word":303,"intents":[{"intent":"Collect development charges","confidence_score":0.08517995}]},{"text":"I It's pay like it, like, just get a bill? I don't wanna direct debit. oh, that would be fine. Anyway, every first of each month, you will be receiving the bill. And then from the bill, you'll have the options to process your payment.","start_word":470,"end_word":514,"intents":[{"intent":"Process payment","confidence_score":0.75402874}]},{"text":"It's our discussion if you would like Yep. to process it here through the portal or by electronic transfer, Yeah.","start_word":516,"end_word":535,"intents":[{"intent":"Process payment","confidence_score":0.6235555}]},{"text":"You said your security code is 174? Yes. Okay.","start_word":578,"end_word":586,"intents":[{"intent":"Verify security code","confidence_score":0.16893198}]},{"text":"So your express delivery fee has been successfully processed. You will receive your official payment receipt shortly to your email address, Richard. And then once your router has been dispatched, I'll send you the tracking details via email for your reference. Okay?","start_word":685,"end_word":726,"intents":[{"intent":"Provide payment confirmation and confirmation","confidence_score":0.000008613384}]},{"text":"So your express delivery fee has been successfully processed. You will receive your official payment receipt shortly to your email address, Richard. And then once your router has been dispatched, I'll send you the tracking details via email for your reference. Okay? Sounds perfect.","start_word":685,"end_word":728,"intents":[{"intent":"Send receipt confirmation","confidence_score":0.00010659667}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. This is Airtel accounts. My name is Melissa. Am I speaking to Richard Katulong? That's me speaking. Hi. How are you today?","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.08135367184877396},{"text":"Good. Thank you. Yourself? That's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":24,"end_word":42,"sentiment":"positive","sentiment_score":0.625602126121521},{"text":"Richard, That's I've okay. called you to assist you in processing your $30 payment. In that way, our provisioning team would be able to dispatch your router. Would you Yep. like to process it over the phone using your Visa or your Mastercard? Yeah. Just before I go ahead with that, I've got Okay. an invoice for a $330 connection fee. Now there's already Internet there that's connected. All I need to physically do is just plug in the router. Oh, that is correct. As indicated from our email, that's a new development charges. It's different from connection fee because you sign up for twenty four month contract, so your connection Yep. fee with Airtel is for free. But if I may ask, are you the property owner of the apartment or Yes. a renter? I am. Yeah. I'm the Alright. owner. So, yeah, technically, as indicated from our email, this is a Yep. new development charges. So that's a different thing. Reason Yep. why even though your Internet or your service is available, since it's a first time connecting to the Internet service as Yep. mandated by Australian government in reference Yep. with this matter, the 3 Okay. $130 is payable. Actually, this is just like a pass on to the network. So we're Okay. they are just instructing us to collect this and then pass to them because they are the one who's building this development charges prior to this building that's on the progress of development before you've it's up and running for the services. Okay then. Something Yep. like We'll just that. go ahead Alright? with that router purchase, please. Yeah. Yeah. Anyway, that's not yet due. So for your router express delivery fee, you're going to use your Visa or your Mastercard. We'll use Visa today, please. Okay.","start_word":43,"end_word":345,"sentiment":"neutral","sentiment_score":0.01171884276341684},{"text":"Thank you so much. Thank you. Loading here.","start_word":346,"end_word":353,"sentiment":"positive","sentiment_score":0.5299938917160034},{"text":"Let me just put here Visa. May I have your card number, please? Yep. You ready? Yes. I am. 4029930000513231. Thank you. 4029930000513231. Yes. Okay. Thank you. Let me So just this is a secured line. Right? yes. Yes. Yes. Okay. And your name as it appears on this card, please? Okay. Yeah. It's Richard c. Let's see. Okay. Thank you. Expiration Cattulong. date, please? And Cattulong as well. So Richard Okay. c. Cattulong. Okay. Expiration? Mhmm. Yes, please. 08/28. 08/2028. Yeah. CVV, please? 174. 174. Yeah. And that's just $30 coming out today? Yes. Yeah. Okay. And would you like to use this card as your payment method for direct debit? Direct debit. Can Yeah. I It's pay like it, like, just get a bill? I don't wanna direct debit. oh, that would be fine. Anyway, every first of each month, you will be receiving the bill. And then from the bill, you'll have the options to process your payment. It's our discussion if you would like Yep. to process it here through the portal or by electronic transfer, Yeah. Yeah. something I think like I'll that. do Okay? electronic transfer. Yeah. Oh, sure. That would be fine. We'll just do the $30 for this card today. Okay? Sure.","start_word":354,"end_word":563,"sentiment":"neutral","sentiment_score":0.0755537065366904},{"text":"Thank One you.","start_word":564,"end_word":566,"sentiment":"positive","sentiment_score":0.4330918192863464},{"text":"time. It's almost done. One moment. Let me just check here. You said your security code is 174? Yes. Okay. Is this a credit card or a debit card? This is debit. A debit. Okay. Because it should send you, like, an OTP. Just be on the line for a minute, okay, to authorize Yes. the payment. Thank you Sure.","start_word":567,"end_word":626,"sentiment":"neutral","sentiment_score":0.10540690273046494},{"text":"so Thank you. much. Thank you so much for patiently waiting.","start_word":627,"end_word":637,"sentiment":"positive","sentiment_score":0.4657602608203888},{"text":"I'm so sorry for the delay. I waited for the SMS to be sent to your phone number. Kindly check and Still then hang on read a sec. the one time code to authorize Yep. 30 Yep. It's dollars. 197624. Thank you. 197624. Six 2 4. Okay.","start_word":638,"end_word":684,"sentiment":"neutral","sentiment_score":0.0385008342564106},{"text":"So your express delivery fee has been successfully processed.","start_word":685,"end_word":693,"sentiment":"positive","sentiment_score":0.4000382423400879},{"text":"You will receive your official payment receipt shortly to your email address, Richard. And then once your router has been dispatched, I'll send you the tracking details via email for your reference. Okay?","start_word":694,"end_word":726,"sentiment":"neutral","sentiment_score":0.2641153931617737},{"text":"Sounds perfect.","start_word":727,"end_word":728,"sentiment":"positive","sentiment_score":0.3938735425472259},{"text":"Just K. to confirm, it it is Sure. being sent to 8 Highland Crescent Smithfield 2164 New South Wales? Yeah. The the address that you provided to our tech team this morning, I believe, 8 That's Highland right. I forgot Crest, her name. Smithfield Yes. That's the one. 2164. Right? Yes. Correct. Yeah. Thank It's you. indicated on here.","start_word":729,"end_word":787,"sentiment":"neutral","sentiment_score":0.06801432371139526},{"text":"Thank you so Yep. much. Appreciate your call today.","start_word":788,"end_word":796,"sentiment":"positive","sentiment_score":0.5569844245910645},{"text":"And then if you need any assistance, just feel free to get in touch. Alright?","start_word":797,"end_word":811,"sentiment":"neutral","sentiment_score":0.31429455280303953},{"text":"Thank you. Have Thank you. Oh, thank you a good so day. much. Have a good one. Be safe You too.","start_word":812,"end_word":832,"sentiment":"positive","sentiment_score":0.6074821949005127},{"text":"always. Bye. Okay? Bye You bye. too.","start_word":833,"end_word":839,"sentiment":"neutral","sentiment_score":0.16204653680324554},{"text":"Thank you.","start_word":840,"end_word":841,"sentiment":"positive","sentiment_score":0.5860860347747803},{"text":"Bye bye.","start_word":842,"end_word":843,"sentiment":"neutral","sentiment_score":0.28229114413261414}],"average":{"sentiment":"neutral","sentiment_score":0.11164917474678854}}}}