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Thank you.\n\nChannel 0: Okay?\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Anik.","start":0.24,"end":0.9,"sentiment":"neutral","sentiment_score":0.03467972204089165}],"sentiment":"neutral","sentiment_score":0.03467972204089165,"channel":0,"num_words":2,"start":0.24,"end":0.9},{"sentences":[{"text":"It's","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":-0.3205443322658539}],"sentiment":"neutral","sentiment_score":-0.3205443322658539,"channel":1,"num_words":1,"start":2.24,"end":2.6399999},{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":-0.019894272089004517}],"sentiment":"neutral","sentiment_score":-0.019894272089004517,"channel":0,"num_words":1,"start":2.24,"end":2.74},{"sentences":[{"text":"not.","start":2.6399999,"end":3.04,"sentiment":"neutral","sentiment_score":-0.2997341752052307},{"text":"It's me.","start":3.04,"end":4.02,"sentiment":"neutral","sentiment_score":-0.23862387239933014}],"sentiment":"neutral","sentiment_score":-0.2589939733346303,"channel":1,"num_words":3,"start":2.6399999,"end":4.02},{"sentences":[{"text":"Oh, hello, me.","start":4.16,"end":5.22,"sentiment":"neutral","sentiment_score":-0.0413336306810379}],"sentiment":"neutral","sentiment_score":-0.0413336306810379,"channel":0,"num_words":3,"start":4.16,"end":5.22},{"sentences":[{"text":"Hello?","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.025156956166028976},{"text":"What are we doing with problems that only Affinity can look at?","start":7.9199996,"end":12.34,"sentiment":"neutral","sentiment_score":-0.07825115943948428}],"sentiment":"neutral","sentiment_score":-0.07416698995691079,"channel":1,"num_words":13,"start":5.2799997,"end":12.34},{"sentences":[{"text":"Well, Affinity on-site today.","start":13.224999,"end":15.084999,"sentiment":"neutral","sentiment_score":0.03888073796406388}],"sentiment":"neutral","sentiment_score":0.03888073796406388,"channel":0,"num_words":4,"start":13.224999,"end":15.084999},{"sentences":[{"text":"Oh, right.","start":15.395,"end":17.175001,"sentiment":"neutral","sentiment_score":0.0004574260674417019},{"text":"So are we still emailing Jay, or is that","start":18.195,"end":21.655,"sentiment":"neutral","sentiment_score":-0.021019463737805683}],"sentiment":"neutral","sentiment_score":-0.01711457468230616,"channel":1,"num_words":11,"start":15.395,"end":21.655},{"sentences":[{"text":"No.","start":22.025,"end":22.265,"sentiment":"neutral","sentiment_score":-0.07699596881866455},{"text":"So if you email I t c coolabar.","start":22.265,"end":25.244999,"sentiment":"neutral","sentiment_score":-0.040131120244041085}],"sentiment":"neutral","sentiment_score":-0.04422721453011036,"channel":0,"num_words":9,"start":22.025,"end":25.244999},{"sentences":[{"text":"hang on.","start":25.795,"end":26.615,"sentiment":"neutral","sentiment_score":-0.030488817021250725},{"text":"ITC","start":31.49,"end":31.99,"sentiment":"neutral","sentiment_score":-0.017172187566757202}],"sentiment":"neutral","sentiment_score":-0.02604994053641955,"channel":1,"num_words":3,"start":25.795,"end":31.99},{"sentences":[{"text":"But if","start":31.89,"end":32.55,"sentiment":"neutral","sentiment_score":-0.01997310481965542}],"sentiment":"neutral","sentiment_score":-0.01997310481965542,"channel":0,"num_words":2,"start":31.89,"end":32.55},{"sentences":[{"text":"Boulevard.","start":32.37,"end":32.87,"sentiment":"neutral","sentiment_score":-0.019298255443573}],"sentiment":"neutral","sentiment_score":-0.019298255443573,"channel":1,"num_words":1,"start":32.37,"end":32.87},{"sentences":[{"text":"you depending","start":32.77,"end":33.49,"sentiment":"neutral","sentiment_score":-0.017666874453425407}],"sentiment":"neutral","sentiment_score":-0.017666874453425407,"channel":0,"num_words":2,"start":32.77,"end":33.49},{"sentences":[{"text":"Okay.","start":33.41,"end":33.91,"sentiment":"neutral","sentiment_score":-0.018813222646713257}],"sentiment":"neutral","sentiment_score":-0.018813222646713257,"channel":1,"num_words":1,"start":33.41,"end":33.91},{"sentences":[{"text":"on what the issue is, if you wander around to what was Jay's office next to maintenance, Kieran sat in there.","start":33.49,"end":38.79,"sentiment":"neutral","sentiment_score":-0.05798817727537382}],"sentiment":"neutral","sentiment_score":-0.05798817727537382,"channel":0,"num_words":21,"start":33.49,"end":38.79},{"sentences":[{"text":"Okay.","start":39.25,"end":39.75,"sentiment":"neutral","sentiment_score":-0.033380888402462006},{"text":"It's phone issues, really.","start":40.65294,"end":42.672935,"sentiment":"neutral","sentiment_score":-0.14977746084332466}],"sentiment":"neutral","sentiment_score":-0.12649814635515214,"channel":1,"num_words":5,"start":39.25,"end":42.672935},{"sentences":[{"text":"Let I tell you what.","start":45.38294,"end":46.022938,"sentiment":"neutral","sentiment_score":-0.022148120030760766},{"text":"Let let me call you back in two 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you.","start":48.332935,"end":49.072937,"sentiment":"positive","sentiment_score":0.47606347501277924}],"sentiment":"positive","sentiment_score":0.38888612389564514,"channel":1,"num_words":3,"start":47.932938,"end":49.072937},{"sentences":[{"text":"Okay?","start":49.06294,"end":49.462936,"sentiment":"neutral","sentiment_score":0.2226872444152832}],"sentiment":"neutral","sentiment_score":0.2226872444152832,"channel":0,"num_words":1,"start":49.06294,"end":49.462936},{"sentences":[{"text":"Bye.","start":49.13294,"end":49.63294,"sentiment":"neutral","sentiment_score":0.20784835517406464}],"sentiment":"neutral","sentiment_score":0.20784835517406464,"channel":1,"num_words":1,"start":49.13294,"end":49.63294},{"sentences":[{"text":"Bye.","start":49.462936,"end":49.962936,"sentiment":"neutral","sentiment_score":0.0713420882821083}],"sentiment":"neutral","sentiment_score":0.0713420882821083,"channel":0,"num_words":1,"start":49.462936,"end":49.962936}]},"summary":{"result":"success","short":"The customer is discussing phone issues with the agent, mentioning that Affinity can only look at problems that Affinity is experiencing. The customer suggests emailing Jay instead and mentions Kieran's presence at maintenance's office. The call ends with the customer saying they will call back in two days."},"intents":{"segments":[{"text":"What are we doing with problems that only Affinity can look at?","start_word":11,"end_word":22,"intents":[{"intent":"Ask about phone issues","confidence_score":0.0038426905}]}]},"sentiments":{"segments":[{"text":"Hi, Anik. Hello? It's not. It's me. Oh, hello, me. Hello? What are we doing with problems that only Affinity can look at? Well, Affinity on-site today. Oh, right. So are we still emailing Jay, or is that No. So if you email I t c coolabar. hang on. ITC But if Boulevard. you depending Okay. on what the issue is, if you wander around to what was Jay's office next to maintenance, Kieran sat in there. Okay. It's phone issues, really. Let I tell you what. Let let me call you back in two secs. Alright.","start_word":0,"end_word":96,"sentiment":"neutral","sentiment_score":-0.045348040759563446},{"text":"Thank you.","start_word":97,"end_word":98,"sentiment":"positive","sentiment_score":0.4554348587989807},{"text":"Okay? Bye. Bye.","start_word":99,"end_word":101,"sentiment":"neutral","sentiment_score":0.16967090964317322}],"average":{"sentiment":"neutral","sentiment_score":-0.026051629803137865}}}}