{"metadata":{"transaction_key":"deprecated","request_id":"01a0f4b6-5daf-76d2-9508-379cf6f3ad15","sha256":"9cdf1206b81afb5822b419b44c425d2519ee278759d9f4a7c6d150f7adbc71c2","created":"2026-09-30T23:46:29.416Z","duration":216.14394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":507,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":550,"output_tokens":552},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":550,"output_tokens":93}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Ertak tech support. Yeah. I'm good. Thanks for asking. How are you? Yes. Just calling regarding the slow speed report. Yeah. So we did reboot on our end at the network site. So this often clears out any linking issues with the connection. May I ask since when it is happening? I mean, the slow speed. Since when did you experience it? And this is every night? Okay. And this is is it happening every night? Okay. I see. May I know how many of you are using the device? Only. Okay. And how about every morning? Is it are you experiencing slow speed as well or no? Morning. Is the Internet working fine every morning? Hello? Okay. I see. So we did reboot on our side as this often clears out any lingering connectivity issues. So for it to take effect on your end, is it okay if you do a full power cycle with the router? Yeah. Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. So I'll note this step in your account. If the issue is still there I'll note this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. So after the power cycle of the router, after twenty minutes, if the issue persists, we're going to ask you for to run a speed test and report it to the network team if ever the issue has did not hasn't resolved with the PowerSchool. Mhmm. Okay. Sure. Are you doing the power saver now? Can you do it now? Alright. Okay. Sure. Just give us a callback if the issue persists through that. Okay. Thank you. Bye for now. Have a great day.","confidence":0.9980469,"words":[{"word":"hello","start":2.24,"end":2.74,"confidence":0.9692383,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.19667983055114743},{"word":"good","start":2.96,"end":3.1999998,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5125216841697693},{"word":"morning","start":3.1999998,"end":3.6,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.48146724700927734},{"word":"this","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3859913945198059},{"word":"is","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3691831529140472},{"word":"maureen","start":4.0,"end":4.5,"confidence":0.9255371,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.40405601263046265},{"word":"from","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3683807849884033},{"word":"ertak","start":4.88,"end":5.38,"confidence":0.24279785,"punctuated_word":"Ertak","sentiment":"neutral","sentiment_score":0.31652331352233887},{"word":"tech","start":5.44,"end":5.68,"confidence":0.81347656,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.3787320554256439},{"word":"support","start":5.68,"end":6.18,"confidence":0.99902344,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.3513990640640259},{"word":"yeah","start":8.96,"end":9.36,"confidence":0.83251953,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.49155232310295105},{"word":"i'm","start":9.36,"end":9.599999,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6397498846054077},{"word":"good","start":9.599999,"end":9.84,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6980663537979126},{"word":"thanks","start":9.84,"end":10.08,"confidence":0.99609375,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.77079838514328},{"word":"for","start":10.08,"end":10.32,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.757953405380249},{"word":"asking","start":10.32,"end":10.639999,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.7559096813201904},{"word":"how","start":10.639999,"end":10.8,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.49560871720314026},{"word":"are","start":10.8,"end":10.96,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.4470009505748749},{"word":"you","start":10.96,"end":11.46,"confidence":0.99853516,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.5484188199043274},{"word":"yes","start":12.799999,"end":13.299999,"confidence":0.76123047,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13034963607788086},{"word":"just","start":15.085,"end":15.405,"confidence":0.9394531,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.029637299478054047},{"word":"calling","start":15.405,"end":15.805,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.006377626210451126},{"word":"regarding","start":15.805,"end":16.305,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.012232478708028792},{"word":"the","start":16.365,"end":16.605,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025794174522161484},{"word":"slow","start":16.605,"end":16.845,"confidence":0.9863281,"punctuated_word":"slow","sentiment":"neutral","sentiment_score":-0.03675511106848717},{"word":"speed","start":16.845,"end":17.345,"confidence":0.9980469,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.024001602083444595},{"word":"report","start":17.405,"end":17.905,"confidence":0.7714844,"punctuated_word":"report.","sentiment":"neutral","sentiment_score":-0.01877725124359131},{"word":"yeah","start":20.685,"end":21.185,"confidence":0.8886719,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0380362868309021},{"word":"so","start":21.325,"end":21.825,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01195729523897171},{"word":"we","start":21.965,"end":22.205,"confidence":0.984375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.008688054978847504},{"word":"did","start":22.205,"end":22.525,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.007527805864810944},{"word":"reboot","start":22.525,"end":23.025,"confidence":0.9892578,"punctuated_word":"reboot","sentiment":"neutral","sentiment_score":0.01189333200454712},{"word":"on","start":23.404999,"end":23.645,"confidence":0.9550781,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0008563026785850525},{"word":"our","start":23.645,"end":23.885,"confidence":0.97509766,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.018620744347572327},{"word":"end","start":23.885,"end":24.385,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.003028176724910736},{"word":"at","start":24.845001,"end":25.005001,"confidence":0.90527344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.02015042304992676},{"word":"the","start":25.005001,"end":25.165,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04789166525006294},{"word":"network","start":25.165,"end":25.645,"confidence":0.99902344,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.01931549608707428},{"word":"site","start":25.645,"end":26.145,"confidence":0.6040039,"punctuated_word":"site.","sentiment":"neutral","sentiment_score":0.014222051948308945},{"word":"so","start":26.365,"end":26.865,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04479071497917175},{"word":"this","start":27.404999,"end":27.645,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05428401380777359},{"word":"often","start":27.645,"end":28.125,"confidence":0.9970703,"punctuated_word":"often","sentiment":"neutral","sentiment_score":0.0477253794670105},{"word":"clears","start":28.125,"end":28.525,"confidence":1.0,"punctuated_word":"clears","sentiment":"neutral","sentiment_score":-0.006348613649606705},{"word":"out","start":28.525,"end":28.765,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.00219583511352539},{"word":"any","start":28.765,"end":29.085,"confidence":0.9970703,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.10529203712940216},{"word":"linking","start":29.085,"end":29.564999,"confidence":0.7495117,"punctuated_word":"linking","sentiment":"neutral","sentiment_score":-0.11792212724685668},{"word":"issues","start":29.564999,"end":30.064999,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.12897928059101105},{"word":"with","start":30.42,"end":30.66,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12211458384990692},{"word":"the","start":30.66,"end":30.98,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05910898745059967},{"word":"connection","start":30.98,"end":31.48,"confidence":0.99853516,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.08559690415859222},{"word":"may","start":32.260002,"end":32.5,"confidence":0.8178711,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.03081042878329754},{"word":"i","start":32.5,"end":32.66,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.017295481637120247},{"word":"ask","start":32.66,"end":32.9,"confidence":0.9980469,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.028533415868878365},{"word":"since","start":32.9,"end":33.22,"confidence":0.90527344,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.03823141008615494},{"word":"when","start":33.22,"end":33.38,"confidence":0.91259766,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.03666693717241287},{"word":"it","start":33.38,"end":33.54,"confidence":0.97314453,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03496452420949936},{"word":"is","start":33.54,"end":33.7,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.043925389647483826},{"word":"happening","start":33.7,"end":34.2,"confidence":0.9975586,"punctuated_word":"happening?","sentiment":"neutral","sentiment_score":-0.03754572570323944},{"word":"i","start":43.06,"end":43.14,"confidence":0.9536133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.040029220283031464},{"word":"mean","start":43.14,"end":43.64,"confidence":0.9289551,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.039046887308359146},{"word":"the","start":44.02,"end":44.52,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07439461350440979},{"word":"slow","start":45.645,"end":45.885002,"confidence":0.9448242,"punctuated_word":"slow","sentiment":"neutral","sentiment_score":-0.07000341266393661},{"word":"speed","start":45.885002,"end":46.385002,"confidence":0.8041992,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":-0.05977256968617439},{"word":"since","start":46.685,"end":47.085,"confidence":0.9951172,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":-0.05648760497570038},{"word":"when","start":47.085,"end":47.245003,"confidence":0.9267578,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.04677502810955048},{"word":"did","start":47.245003,"end":47.405003,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.07901091128587723},{"word":"you","start":47.405003,"end":47.725002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0646403431892395},{"word":"experience","start":47.725002,"end":48.125,"confidence":0.97509766,"punctuated_word":"experience","sentiment":"neutral","sentiment_score":-0.09557876735925674},{"word":"it","start":48.125,"end":48.625,"confidence":0.96972656,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.06297331303358078},{"word":"and","start":57.165,"end":57.485,"confidence":0.54345703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.02359471656382084},{"word":"this","start":57.485,"end":57.725,"confidence":0.64941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02697872370481491},{"word":"is","start":57.725,"end":57.885002,"confidence":0.97998047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.019342832267284393},{"word":"every","start":57.885002,"end":58.205,"confidence":0.9863281,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.013431105762720108},{"word":"night","start":58.205,"end":58.705,"confidence":0.97875977,"punctuated_word":"night?","sentiment":"neutral","sentiment_score":-0.008980484679341316},{"word":"okay","start":64.58,"end":65.08,"confidence":0.763916,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01117123756557703},{"word":"and","start":65.299995,"end":65.7,"confidence":0.99121094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0035291891545057297},{"word":"this","start":65.7,"end":66.1,"confidence":0.9863281,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0008687730878591537},{"word":"is","start":66.1,"end":66.58,"confidence":0.9667969,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.006268972530961037},{"word":"is","start":66.979996,"end":67.22,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005489785224199295},{"word":"it","start":67.22,"end":67.46,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.006594657897949219},{"word":"happening","start":67.46,"end":67.96,"confidence":1.0,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":0.0054913051426410675},{"word":"every","start":68.259995,"end":68.58,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.002907203510403633},{"word":"night","start":68.58,"end":69.08,"confidence":1.0,"punctuated_word":"night?","sentiment":"neutral","sentiment_score":0.007097044959664345},{"word":"okay","start":72.02,"end":72.34,"confidence":0.9633789,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.026090268045663834},{"word":"i","start":72.34,"end":72.58,"confidence":0.98291016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019546687602996823},{"word":"see","start":72.58,"end":73.08,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.025559894740581512},{"word":"may","start":74.325,"end":74.645,"confidence":0.97998047,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.01948547549545765},{"word":"i","start":74.645,"end":74.725,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017480747774243355},{"word":"know","start":74.725,"end":75.045,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.013251418247818949},{"word":"how","start":75.045,"end":75.205,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.007905947044491768},{"word":"many","start":75.205,"end":75.445,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.00854584015905857},{"word":"of","start":75.445,"end":75.525,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.008946457877755165},{"word":"you","start":75.525,"end":75.765,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013191334903240204},{"word":"are","start":75.765,"end":76.005,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01205177791416645},{"word":"using","start":76.005,"end":76.405,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.025821713730692863},{"word":"the","start":76.405,"end":76.565,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02156444638967514},{"word":"device","start":76.565,"end":77.065,"confidence":0.99902344,"punctuated_word":"device?","sentiment":"neutral","sentiment_score":0.007654100656509399},{"word":"only","start":80.725,"end":81.225,"confidence":0.7727051,"punctuated_word":"Only.","sentiment":"neutral","sentiment_score":-0.014242107979953287},{"word":"okay","start":81.765,"end":82.265,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010397983714938164},{"word":"and","start":83.285,"end":83.785,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.004130726680159569},{"word":"how","start":87.13,"end":87.45,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.0030965656042099},{"word":"about","start":87.45,"end":87.92999,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.008827988058328629},{"word":"every","start":87.92999,"end":88.329994,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.00017610006034374237},{"word":"morning","start":88.329994,"end":88.829994,"confidence":0.96655273,"punctuated_word":"morning?","sentiment":"neutral","sentiment_score":-0.0013682451099157331},{"word":"is","start":88.89,"end":89.13,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.012115009129047394},{"word":"it","start":89.13,"end":89.45,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.013309117406606674},{"word":"are","start":89.689995,"end":89.92999,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.031420014798641205},{"word":"you","start":89.92999,"end":90.09,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.032356929033994675},{"word":"experiencing","start":90.09,"end":90.59,"confidence":0.99902344,"punctuated_word":"experiencing","sentiment":"neutral","sentiment_score":-0.05210130289196968},{"word":"slow","start":90.89,"end":91.13,"confidence":0.96875,"punctuated_word":"slow","sentiment":"neutral","sentiment_score":-0.06327790766954422},{"word":"speed","start":91.13,"end":91.369995,"confidence":0.9980469,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.053627196699380875},{"word":"as","start":91.369995,"end":91.53,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.02214644104242325},{"word":"well","start":91.53,"end":91.92999,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.022647827863693237},{"word":"or","start":91.92999,"end":92.09,"confidence":0.9633789,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04700597375631333},{"word":"no","start":92.09,"end":92.59,"confidence":0.99853516,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":-0.04326615855097771},{"word":"morning","start":98.815,"end":99.135,"confidence":0.68603516,"punctuated_word":"Morning.","sentiment":"neutral","sentiment_score":0.03572888672351837},{"word":"is","start":99.135,"end":99.615,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03621320426464081},{"word":"the","start":99.615,"end":99.854996,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05553581938147545},{"word":"internet","start":99.854996,"end":100.335,"confidence":0.87597656,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.04926455020904541},{"word":"working","start":100.335,"end":100.655,"confidence":0.99902344,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.06800249218940735},{"word":"fine","start":100.655,"end":101.055,"confidence":1.0,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.1119021475315094},{"word":"every","start":101.055,"end":101.295,"confidence":0.9667969,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.051262352615594864},{"word":"morning","start":101.295,"end":101.795,"confidence":0.99365234,"punctuated_word":"morning?","sentiment":"neutral","sentiment_score":0.04514928162097931},{"word":"hello","start":106.575,"end":107.075,"confidence":0.99853516,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02111864648759365},{"word":"okay","start":113.79,"end":114.270004,"confidence":0.9748535,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.051400862634181976},{"word":"i","start":114.270004,"end":114.51,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.044698722660541534},{"word":"see","start":114.51,"end":115.01,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.05789190158247948},{"word":"so","start":115.71,"end":115.87,"confidence":0.7607422,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.049297723919153214},{"word":"we","start":115.87,"end":116.11,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07755541801452637},{"word":"did","start":116.11,"end":116.43,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.07700873911380768},{"word":"reboot","start":116.43,"end":116.93,"confidence":0.98291016,"punctuated_word":"reboot","sentiment":"neutral","sentiment_score":0.048159852623939514},{"word":"on","start":116.990005,"end":117.15,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04765877872705459},{"word":"our","start":117.15,"end":117.39,"confidence":0.9921875,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08812548220157623},{"word":"side","start":117.39,"end":117.79,"confidence":0.8310547,"punctuated_word":"side","sentiment":"neutral","sentiment_score":0.09101546555757524},{"word":"as","start":117.79,"end":118.03,"confidence":0.4375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.14597956836223602},{"word":"this","start":118.03,"end":118.19,"confidence":0.8364258,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1719922125339508},{"word":"often","start":118.19,"end":118.590004,"confidence":0.9951172,"punctuated_word":"often","sentiment":"neutral","sentiment_score":0.15386679768562317},{"word":"clears","start":118.590004,"end":118.990005,"confidence":1.0,"punctuated_word":"clears","sentiment":"neutral","sentiment_score":0.08486282825469971},{"word":"out","start":118.990005,"end":119.310005,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.09211032837629318},{"word":"any","start":119.310005,"end":119.630005,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.011519968509674072},{"word":"lingering","start":119.630005,"end":120.11,"confidence":1.0,"punctuated_word":"lingering","sentiment":"neutral","sentiment_score":-0.1260746568441391},{"word":"connectivity","start":120.11,"end":120.61,"confidence":0.9951172,"punctuated_word":"connectivity","sentiment":"neutral","sentiment_score":-0.0740908682346344},{"word":"issues","start":120.67,"end":121.17,"confidence":0.99365234,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.01877022348344326},{"word":"so","start":121.950005,"end":122.450005,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.042549218982458115},{"word":"for","start":122.67,"end":122.91,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03587456792593002},{"word":"it","start":122.91,"end":123.07,"confidence":0.9902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05405038595199585},{"word":"to","start":123.07,"end":123.23,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03235096484422684},{"word":"take","start":123.23,"end":123.47,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.056306712329387665},{"word":"effect","start":123.47,"end":123.79,"confidence":0.9970703,"punctuated_word":"effect","sentiment":"neutral","sentiment_score":0.08783765137195587},{"word":"on","start":123.79,"end":123.950005,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08231233805418015},{"word":"your","start":123.950005,"end":124.11,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08212227374315262},{"word":"end","start":124.11,"end":124.270004,"confidence":0.99902344,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":0.08400559425354004},{"word":"is","start":124.270004,"end":124.51,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.055263061076402664},{"word":"it","start":124.51,"end":124.590004,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08938563615083694},{"word":"okay","start":124.590004,"end":124.83,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.0692700743675232},{"word":"if","start":124.83,"end":124.990005,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08976369351148605},{"word":"you","start":124.990005,"end":125.15,"confidence":0.53466797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.054522864520549774},{"word":"do","start":125.15,"end":125.31,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05083074793219566},{"word":"a","start":125.31,"end":125.39,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07220849394798279},{"word":"full","start":125.39,"end":125.625,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.12470832467079164},{"word":"power","start":125.625,"end":126.025,"confidence":1.0,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.07933865487575531},{"word":"cycle","start":126.025,"end":126.345,"confidence":1.0,"punctuated_word":"cycle","sentiment":"neutral","sentiment_score":0.0657593384385109},{"word":"with","start":126.345,"end":126.585,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04185915365815163},{"word":"the","start":126.585,"end":126.665,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04330755025148392},{"word":"router","start":126.665,"end":127.165,"confidence":0.9995117,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.048464152961969376},{"word":"yeah","start":129.545,"end":130.045,"confidence":0.93310547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0954684466123581},{"word":"please","start":130.985,"end":131.385,"confidence":0.8310547,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.017810247838497162},{"word":"unplug","start":131.385,"end":131.865,"confidence":0.9995117,"punctuated_word":"unplug","sentiment":"neutral","sentiment_score":0.01783200353384018},{"word":"the","start":131.865,"end":132.105,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014051977545022964},{"word":"router","start":132.105,"end":132.605,"confidence":0.95751953,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.0188132431358099},{"word":"keep","start":133.385,"end":133.545,"confidence":0.94189453,"punctuated_word":"Keep","sentiment":"neutral","sentiment_score":-0.010528981685638428},{"word":"it","start":133.545,"end":133.865,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03397050499916077},{"word":"unplugged","start":133.865,"end":134.345,"confidence":0.9944661,"punctuated_word":"unplugged","sentiment":"neutral","sentiment_score":0.019770819693803787},{"word":"for","start":134.345,"end":134.665,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.014915905892848969},{"word":"twenty","start":134.665,"end":134.985,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.03939055651426315},{"word":"minutes","start":134.985,"end":135.485,"confidence":0.9951172,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.03076108731329441},{"word":"after","start":136.265,"end":136.585,"confidence":1.0,"punctuated_word":"After","sentiment":"neutral","sentiment_score":0.0056769028306007385},{"word":"that","start":136.585,"end":137.065,"confidence":0.99560547,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.026803195476531982},{"word":"plug","start":137.065,"end":137.385,"confidence":0.9941406,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.02844133973121643},{"word":"it","start":137.385,"end":137.625,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04918019473552704},{"word":"back","start":137.625,"end":137.785,"confidence":0.91748047,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0414075143635273},{"word":"in","start":137.785,"end":138.025,"confidence":0.99121094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04806029796600342},{"word":"and","start":138.025,"end":138.185,"confidence":0.9536133,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02381955459713936},{"word":"check","start":138.185,"end":138.345,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0345504991710186},{"word":"your","start":138.345,"end":138.585,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03806948661804199},{"word":"internet","start":138.585,"end":139.065,"confidence":0.97509766,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.036717839539051056},{"word":"connection","start":139.065,"end":139.565,"confidence":0.99853516,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.030175400897860527},{"word":"so","start":140.43999,"end":140.93999,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0427422896027565},{"word":"i'll","start":141.15999,"end":141.31999,"confidence":0.9814453,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0463184230029583},{"word":"note","start":141.31999,"end":141.64,"confidence":0.8642578,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.03786292672157288},{"word":"this","start":141.64,"end":141.87999,"confidence":0.90283203,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06308269500732422},{"word":"step","start":141.87999,"end":142.12,"confidence":0.89501953,"punctuated_word":"step","sentiment":"neutral","sentiment_score":0.05803964287042618},{"word":"in","start":142.12,"end":142.28,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.061145201325416565},{"word":"your","start":142.28,"end":142.51999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.052852362394332886},{"word":"account","start":142.51999,"end":143.01999,"confidence":0.86206055,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.033500511199235916},{"word":"if","start":143.31999,"end":143.56,"confidence":0.99609375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.05480649322271347},{"word":"the","start":143.56,"end":143.79999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0954458937048912},{"word":"issue","start":143.79999,"end":144.04,"confidence":0.99316406,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.09839526563882828},{"word":"is","start":144.04,"end":144.12,"confidence":0.79833984,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10541819781064989},{"word":"still","start":144.12,"end":144.35999,"confidence":0.9770508,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1324622631072998},{"word":"there","start":144.35999,"end":144.85999,"confidence":0.79833984,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.10316573083400726},{"word":"i'll","start":149.79999,"end":150.12,"confidence":0.95458984,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03665933012962341},{"word":"note","start":150.12,"end":150.28,"confidence":0.98828125,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.029402658343315125},{"word":"this","start":150.28,"end":150.43999,"confidence":0.94628906,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04079710692167282},{"word":"step","start":150.43999,"end":150.76,"confidence":0.98828125,"punctuated_word":"step","sentiment":"neutral","sentiment_score":0.04669627547264099},{"word":"in","start":150.76,"end":150.92,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06329508125782013},{"word":"your","start":150.92,"end":151.07999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.055036772042512894},{"word":"account","start":151.07999,"end":151.57999,"confidence":0.9921875,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.0369236022233963},{"word":"if","start":152.04,"end":152.28,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.043739765882492065},{"word":"the","start":152.28,"end":152.43999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07572765648365021},{"word":"issue","start":152.43999,"end":152.68,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.1353958696126938},{"word":"is","start":152.68,"end":152.84,"confidence":0.9604492,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11676236987113953},{"word":"still","start":152.84,"end":153.07999,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.17171120643615723},{"word":"there","start":153.07999,"end":153.31999,"confidence":0.9970703,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.1725330352783203},{"word":"after","start":153.31999,"end":153.64,"confidence":0.99609375,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.17222492396831512},{"word":"the","start":153.64,"end":153.95999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1911853551864624},{"word":"twenty","start":153.95999,"end":154.35999,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.1455945521593094},{"word":"minute","start":154.35999,"end":154.68,"confidence":0.99316406,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":-0.1849420964717865},{"word":"wait","start":154.68,"end":155.18,"confidence":0.9980469,"punctuated_word":"wait,","sentiment":"neutral","sentiment_score":-0.15524230897426605},{"word":"please","start":155.735,"end":155.895,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.22068822383880615},{"word":"don't","start":155.895,"end":156.135,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15378394722938538},{"word":"hesitate","start":156.135,"end":156.615,"confidence":1.0,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":-0.1556454449892044},{"word":"to","start":156.615,"end":156.69499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20427405834198},{"word":"call","start":156.69499,"end":156.935,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.19586440920829773},{"word":"us","start":156.935,"end":157.095,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.14221510291099548},{"word":"back","start":157.095,"end":157.33499,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.13805246353149414},{"word":"so","start":157.33499,"end":157.575,"confidence":0.96435547,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1036543995141983},{"word":"we","start":157.575,"end":157.735,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08589300513267517},{"word":"can","start":157.735,"end":157.975,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07439404726028442},{"word":"continue","start":157.975,"end":158.375,"confidence":1.0,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":-0.07862398028373718},{"word":"with","start":158.375,"end":158.535,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0936826542019844},{"word":"the","start":158.535,"end":158.69499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11868388950824738},{"word":"next","start":158.69499,"end":158.935,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.06747627258300781},{"word":"steps","start":158.935,"end":159.33499,"confidence":0.98828125,"punctuated_word":"steps","sentiment":"neutral","sentiment_score":-0.06046551465988159},{"word":"or","start":159.33499,"end":159.83499,"confidence":0.98291016,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1345793604850769},{"word":"escalate","start":160.135,"end":160.615,"confidence":1.0,"punctuated_word":"escalate","sentiment":"neutral","sentiment_score":-0.1937391459941864},{"word":"the","start":160.615,"end":160.775,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1904498040676117},{"word":"issue","start":160.775,"end":161.095,"confidence":0.9111328,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.22424748539924624},{"word":"if","start":161.095,"end":161.255,"confidence":0.91748047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06422895193099976},{"word":"needed","start":161.255,"end":161.755,"confidence":0.9946289,"punctuated_word":"needed.","sentiment":"neutral","sentiment_score":-0.09286005795001984},{"word":"so","start":162.295,"end":162.795,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.016970768570899963},{"word":"after","start":163.33499,"end":163.735,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.00223415344953537},{"word":"the","start":163.735,"end":164.235,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02389385551214218},{"word":"power","start":164.295,"end":164.69499,"confidence":0.99902344,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.03852342069149017},{"word":"cycle","start":164.69499,"end":165.175,"confidence":0.99902344,"punctuated_word":"cycle","sentiment":"neutral","sentiment_score":0.02424345165491104},{"word":"of","start":165.175,"end":165.33499,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.00928518921136856},{"word":"the","start":165.33499,"end":165.495,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0033820122480392456},{"word":"router","start":165.495,"end":165.995,"confidence":0.80493164,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.00045291706919670105},{"word":"after","start":166.055,"end":166.375,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.00943153351545334},{"word":"twenty","start":166.375,"end":166.69499,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.026141688227653503},{"word":"minutes","start":166.69499,"end":167.175,"confidence":0.98583984,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":0.009661156684160233},{"word":"if","start":167.175,"end":167.415,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0036998018622398376},{"word":"the","start":167.415,"end":167.575,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08644977957010269},{"word":"issue","start":167.575,"end":167.895,"confidence":0.99902344,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.19421978294849396},{"word":"persists","start":167.895,"end":168.395,"confidence":0.9675293,"punctuated_word":"persists,","sentiment":"neutral","sentiment_score":-0.0784371942281723},{"word":"we're","start":168.75,"end":169.25,"confidence":0.9165039,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.009019456803798676},{"word":"going","start":170.35,"end":170.67,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.021399550139904026},{"word":"to","start":170.67,"end":170.83,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022680312395095825},{"word":"ask","start":170.83,"end":171.07,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.033267997205257416},{"word":"you","start":171.07,"end":171.31,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018871769309043884},{"word":"for","start":171.31,"end":171.81,"confidence":0.9506836,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.010448254644870758},{"word":"to","start":172.43,"end":172.67,"confidence":0.3544922,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022343873977661133},{"word":"run","start":172.67,"end":172.91,"confidence":1.0,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.0020528584718704224},{"word":"a","start":172.91,"end":173.07,"confidence":0.9135742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02716885879635811},{"word":"speed","start":173.07,"end":173.31,"confidence":1.0,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.015531450510025024},{"word":"test","start":173.31,"end":173.81,"confidence":0.99902344,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.02648983895778656},{"word":"and","start":174.35,"end":174.83,"confidence":0.96777344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.023392535746097565},{"word":"report","start":174.83,"end":175.23,"confidence":0.9951172,"punctuated_word":"report","sentiment":"neutral","sentiment_score":-0.0051404982805252075},{"word":"it","start":175.23,"end":175.73,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0173756405711174},{"word":"to","start":175.79,"end":176.03,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013624362647533417},{"word":"the","start":176.03,"end":176.53,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020947612822055817},{"word":"network","start":176.67,"end":177.15,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.006236404180526733},{"word":"team","start":177.15,"end":177.47,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.02863648533821106},{"word":"if","start":177.47,"end":177.79,"confidence":0.86621094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.006231315433979034},{"word":"ever","start":177.79,"end":178.29,"confidence":0.99902344,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.01267242431640625},{"word":"the","start":179.47,"end":179.63,"confidence":0.5810547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025657083839178085},{"word":"issue","start":179.63,"end":180.13,"confidence":0.99902344,"punctuated_word":"issue","sentiment":"negative","sentiment_score":-0.3400748372077942},{"word":"has","start":180.19,"end":180.67,"confidence":0.9902344,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.40745505690574646},{"word":"did","start":180.83,"end":181.15,"confidence":0.98828125,"punctuated_word":"did","sentiment":"negative","sentiment_score":-0.374373197555542},{"word":"not","start":181.15,"end":181.55,"confidence":0.96777344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.42118406295776367},{"word":"hasn't","start":181.87,"end":182.35,"confidence":0.9863281,"punctuated_word":"hasn't","sentiment":"negative","sentiment_score":-0.4356645345687866},{"word":"resolved","start":182.35,"end":182.83,"confidence":0.99316406,"punctuated_word":"resolved","sentiment":"negative","sentiment_score":-0.5469433665275574},{"word":"with","start":182.83,"end":183.07,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.5558337569236755},{"word":"the","start":183.07,"end":183.57,"confidence":0.9970703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5279321670532227},{"word":"powerschool","start":183.825,"end":184.325,"confidence":0.7109375,"punctuated_word":"PowerSchool.","sentiment":"negative","sentiment_score":-0.4004072844982147},{"word":"mhmm","start":189.58499,"end":190.08499,"confidence":0.9107666,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0018158406019210815},{"word":"okay","start":194.86499,"end":195.265,"confidence":0.935791,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05894580855965614},{"word":"sure","start":195.265,"end":195.765,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.08296342939138412},{"word":"are","start":197.70999,"end":197.79,"confidence":0.94628906,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.041522398591041565},{"word":"you","start":197.79,"end":197.95,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05321238562464714},{"word":"doing","start":197.95,"end":198.26999,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.05444812774658203},{"word":"the","start":198.26999,"end":198.51,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06259764730930328},{"word":"power","start":198.51,"end":198.90999,"confidence":0.8413086,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.07661023736000061},{"word":"saver","start":198.90999,"end":199.40999,"confidence":0.51397705,"punctuated_word":"saver","sentiment":"neutral","sentiment_score":0.03651305288076401},{"word":"now","start":199.62999,"end":199.95,"confidence":0.9946289,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.04091531038284302},{"word":"can","start":199.95,"end":200.11,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.028257261961698532},{"word":"you","start":200.11,"end":200.26999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022655710577964783},{"word":"do","start":200.26999,"end":200.34999,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.010409340262413023},{"word":"it","start":200.34999,"end":200.59,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.029663968831300735},{"word":"now","start":200.59,"end":201.09,"confidence":0.99853516,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.012372933328151705},{"word":"alright","start":202.67,"end":203.17,"confidence":0.71777344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.3309290409088135},{"word":"okay","start":205.54999,"end":206.03,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01513923704624176},{"word":"sure","start":206.03,"end":206.53,"confidence":1.0,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.018987100571393967},{"word":"just","start":206.81894,"end":207.05894,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.06144140660762787},{"word":"give","start":207.05894,"end":207.21893,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.10197380185127258},{"word":"us","start":207.21893,"end":207.45894,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.03648003935813904},{"word":"a","start":207.45894,"end":207.53894,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0933034121990204},{"word":"callback","start":207.53894,"end":207.93893,"confidence":0.9921875,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.04850428923964501},{"word":"if","start":207.93893,"end":208.17894,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1321349740028381},{"word":"the","start":208.17894,"end":208.33894,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2689589858055115},{"word":"issue","start":208.33894,"end":208.65894,"confidence":0.99902344,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.2801400423049927},{"word":"persists","start":208.65894,"end":209.15894,"confidence":0.73046875,"punctuated_word":"persists","sentiment":"neutral","sentiment_score":-0.1875950992107391},{"word":"through","start":209.53894,"end":209.77893,"confidence":0.9658203,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.05957572162151337},{"word":"that","start":209.77893,"end":210.27893,"confidence":0.9980469,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.06196610629558563},{"word":"okay","start":211.29893,"end":211.61894,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.27337759733200073},{"word":"thank","start":211.61894,"end":211.93893,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7236911654472351},{"word":"you","start":211.93893,"end":212.43893,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.684155285358429},{"word":"bye","start":212.89894,"end":213.13893,"confidence":0.9970703,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.4257239699363709},{"word":"for","start":213.13893,"end":213.29893,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.522306501865387},{"word":"now","start":213.29893,"end":213.79893,"confidence":1.0,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.5841801166534424},{"word":"have","start":214.01894,"end":214.25894,"confidence":0.9980469,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6531909704208374},{"word":"a","start":214.25894,"end":214.33894,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6733431220054626},{"word":"great","start":214.33894,"end":214.57893,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8202627301216125},{"word":"day","start":214.57893,"end":215.07893,"confidence":1.0,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.09742776304483414}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Ertak tech support. Yeah. I'm good.\n\nThanks for asking. How are you? Yes. Just calling regarding the slow speed report. Yeah.\n\nSo we did reboot on our end at the network site. So this often clears out any linking issues with the connection. May I ask since when it is happening? I mean, the slow speed. Since when did you experience it?\n\nAnd this is every night? Okay. And this is is it happening every night? Okay. I see.\n\nMay I know how many of you are using the device? Only. Okay. And how about every morning? Is it are you experiencing slow speed as well or no?\n\nMorning. Is the Internet working fine every morning? Hello? Okay. I see.\n\nSo we did reboot on our side as this often clears out any lingering connectivity issues. So for it to take effect on your end, is it okay if you do a full power cycle with the router? Yeah. Please unplug the router. Keep it unplugged for twenty minutes.\n\nAfter that, plug it back in and check your Internet connection. So I'll note this step in your account. If the issue is still there I'll note this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. So after the power cycle of the router, after twenty minutes, if the issue persists, we're going to ask you for to run a speed test and report it to the network team if ever the issue has did not hasn't resolved with the PowerSchool.\n\nMhmm. Okay. Sure. Are you doing the power saver now? Can you do it now?\n\nAlright. Okay. Sure. Just give us a callback if the issue persists through that. Okay.\n\nThank you. Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.19667983055114743},{"text":"Good morning.","start":2.96,"end":3.6,"sentiment":"positive","sentiment_score":0.4969944655895233},{"text":"This is Maureen from Ertak tech support.","start":3.6,"end":6.18,"sentiment":"positive","sentiment_score":0.3677522540092468},{"text":"Yeah.","start":8.96,"end":9.36,"sentiment":"positive","sentiment_score":0.49155232310295105},{"text":"I'm good.","start":9.36,"end":9.84,"sentiment":"positive","sentiment_score":0.6689081192016602}],"sentiment":"positive","sentiment_score":0.43033100779239947,"num_words":13,"start":2.24,"end":9.84},{"sentences":[{"text":"Thanks for asking.","start":9.84,"end":10.639999,"sentiment":"positive","sentiment_score":0.7615538239479065},{"text":"How are you?","start":10.639999,"end":11.46,"sentiment":"positive","sentiment_score":0.4970094958941142},{"text":"Yes.","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":0.13034963607788086},{"text":"Just calling regarding the slow speed report.","start":15.085,"end":17.905,"sentiment":"neutral","sentiment_score":-0.008154390645878655},{"text":"Yeah.","start":20.685,"end":21.185,"sentiment":"neutral","sentiment_score":0.0380362868309021}],"sentiment":"neutral","sentiment_score":0.259133009860913,"num_words":15,"start":9.84,"end":21.185},{"sentences":[{"text":"So we did reboot on our end at the network site.","start":21.325,"end":26.145,"sentiment":"neutral","sentiment_score":0.014372272247617895},{"text":"So this often clears out any linking issues with the connection.","start":26.365,"end":31.48,"sentiment":"neutral","sentiment_score":-0.0433060537007722},{"text":"May I ask since when it is happening?","start":32.260002,"end":34.2,"sentiment":"neutral","sentiment_score":-0.03349666413851082},{"text":"I mean, the slow speed.","start":43.06,"end":46.385002,"sentiment":"neutral","sentiment_score":-0.05664934068918228},{"text":"Since when did you experience it?","start":46.685,"end":48.625,"sentiment":"neutral","sentiment_score":-0.06757766132553418}],"sentiment":"neutral","sentiment_score":-0.031096526353460986,"num_words":41,"start":21.325,"end":48.625},{"sentences":[{"text":"And this is every night?","start":57.165,"end":58.705,"sentiment":"neutral","sentiment_score":-0.018465572595596315},{"text":"Okay.","start":64.58,"end":65.08,"sentiment":"neutral","sentiment_score":0.01117123756557703},{"text":"And this is is it happening every night?","start":65.299995,"end":69.08,"sentiment":"neutral","sentiment_score":0.0045636731665581465},{"text":"Okay.","start":72.02,"end":72.34,"sentiment":"neutral","sentiment_score":0.026090268045663834},{"text":"I see.","start":72.34,"end":73.08,"sentiment":"neutral","sentiment_score":0.02255329117178917}],"sentiment":"neutral","sentiment_score":0.001561741782900165,"num_words":17,"start":57.165,"end":73.08},{"sentences":[{"text":"May I know how many of you are using the device?","start":74.325,"end":77.065,"sentiment":"neutral","sentiment_score":0.01417266001755541},{"text":"Only.","start":80.725,"end":81.225,"sentiment":"neutral","sentiment_score":-0.014242107979953287},{"text":"Okay.","start":81.765,"end":82.265,"sentiment":"neutral","sentiment_score":0.010397983714938164},{"text":"And how about every morning?","start":83.285,"end":88.829994,"sentiment":"neutral","sentiment_score":-0.0017971944063901902},{"text":"Is it are you experiencing slow speed as well or no?","start":88.89,"end":92.59,"sentiment":"neutral","sentiment_score":-0.035752170803872024}],"sentiment":"neutral","sentiment_score":-0.008627748791256854,"num_words":29,"start":74.325,"end":92.59},{"sentences":[{"text":"Morning.","start":98.815,"end":99.135,"sentiment":"neutral","sentiment_score":0.03572888672351837},{"text":"Is the Internet working fine every morning?","start":99.135,"end":101.795,"sentiment":"neutral","sentiment_score":0.059618549687521796},{"text":"Hello?","start":106.575,"end":107.075,"sentiment":"neutral","sentiment_score":0.02111864648759365},{"text":"Okay.","start":113.79,"end":114.270004,"sentiment":"neutral","sentiment_score":0.051400862634181976},{"text":"I see.","start":114.270004,"end":115.01,"sentiment":"neutral","sentiment_score":0.051295312121510506}],"sentiment":"neutral","sentiment_score":0.05234740565841397,"num_words":12,"start":98.815,"end":115.01},{"sentences":[{"text":"So we did reboot on our side as this often clears out any lingering connectivity issues.","start":115.71,"end":121.17,"sentiment":"neutral","sentiment_score":0.057513588457368314},{"text":"So for it to take effect on your end, is it okay if you do a full power cycle with the router?","start":121.950005,"end":127.165,"sentiment":"neutral","sentiment_score":0.06554961153729395},{"text":"Yeah.","start":129.545,"end":130.045,"sentiment":"neutral","sentiment_score":0.0954684466123581},{"text":"Please unplug the router.","start":130.985,"end":132.605,"sentiment":"neutral","sentiment_score":0.01712686801329255},{"text":"Keep it unplugged for twenty minutes.","start":133.385,"end":135.485,"sentiment":"neutral","sentiment_score":0.021379982121288776}],"sentiment":"neutral","sentiment_score":0.05417478939860451,"num_words":49,"start":115.71,"end":135.485},{"sentences":[{"text":"After that, plug it back in and check your Internet connection.","start":136.265,"end":139.565,"sentiment":"neutral","sentiment_score":0.03299111144786531},{"text":"So I'll note this step in your account.","start":140.43999,"end":143.01999,"sentiment":"neutral","sentiment_score":0.04944300651550293},{"text":"If the issue is still there I'll note this step in your account.","start":143.31999,"end":151.57999,"sentiment":"neutral","sentiment_score":-0.021606385994416017},{"text":"If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":152.04,"end":161.755,"sentiment":"neutral","sentiment_score":-0.13620504247955978},{"text":"So after the power cycle of the router, after twenty minutes, if the issue persists, we're going to ask you for to run a speed test and report it to the network team if ever the issue has did not hasn't resolved with the PowerSchool.","start":162.295,"end":184.325,"sentiment":"neutral","sentiment_score":-0.09149266431728999}],"sentiment":"neutral","sentiment_score":-0.07337768801376907,"num_words":109,"start":136.265,"end":184.325},{"sentences":[{"text":"Mhmm.","start":189.58499,"end":190.08499,"sentiment":"neutral","sentiment_score":0.0018158406019210815},{"text":"Okay.","start":194.86499,"end":195.265,"sentiment":"neutral","sentiment_score":0.05894580855965614},{"text":"Sure.","start":195.265,"end":195.765,"sentiment":"neutral","sentiment_score":0.08296342939138412},{"text":"Are you doing the power saver now?","start":197.70999,"end":199.95,"sentiment":"neutral","sentiment_score":0.05225987998502595},{"text":"Can you do it now?","start":199.95,"end":201.09,"sentiment":"neutral","sentiment_score":0.020671842992305754}],"sentiment":"neutral","sentiment_score":0.04086023022731145,"num_words":15,"start":189.58499,"end":201.09},{"sentences":[{"text":"Alright.","start":202.67,"end":203.17,"sentiment":"neutral","sentiment_score":-0.3309290409088135},{"text":"Okay.","start":205.54999,"end":206.03,"sentiment":"neutral","sentiment_score":0.01513923704624176},{"text":"Sure.","start":206.03,"end":206.53,"sentiment":"neutral","sentiment_score":0.018987100571393967},{"text":"Just give us a callback if the issue persists through that.","start":206.81894,"end":210.27893,"sentiment":"neutral","sentiment_score":-0.10983106053688309},{"text":"Okay.","start":211.29893,"end":211.61894,"sentiment":"neutral","sentiment_score":0.27337759733200073}],"sentiment":"neutral","sentiment_score":-0.0821044514576594,"num_words":15,"start":202.67,"end":211.61894},{"sentences":[{"text":"Thank you.","start":211.61894,"end":212.43893,"sentiment":"positive","sentiment_score":0.703923225402832},{"text":"Bye for now.","start":212.89894,"end":213.79893,"sentiment":"positive","sentiment_score":0.5107368628184},{"text":"Have a great day.","start":214.01894,"end":215.07893,"sentiment":"positive","sentiment_score":0.5123422648757696}],"sentiment":"positive","sentiment_score":0.5543806776404381,"num_words":9,"start":211.61894,"end":215.07893}]}}]},{"alternatives":[{"transcript":"How are you? I'm good as well. Yes, please. Maybe after one or two hours. Close period is usually in the evenings. So starting from around seven until eleven in the night. 7PM to 11PM. Yes. Two of us. Morning. Morning also, but evenings are more. Yeah. It is. Sorry? Alright. Sure. Alright. I'll do that. And then if I'll check and give the update. No. I can't do it now. I can do it after one or two hours. Alright.","confidence":0.99365234,"words":[{"word":"how","start":7.7599998,"end":8.0,"confidence":0.97265625,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.38878485560417175},{"word":"are","start":8.0,"end":8.16,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.311610609292984},{"word":"you","start":8.16,"end":8.66,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.32327592372894287},{"word":"i'm","start":11.599999,"end":11.759999,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5630711317062378},{"word":"good","start":11.759999,"end":12.08,"confidence":0.99902344,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.567717969417572},{"word":"as","start":12.08,"end":12.24,"confidence":0.8076172,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.5361371040344238},{"word":"well","start":12.24,"end":12.74,"confidence":0.98046875,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.5236039161682129},{"word":"yes","start":19.045,"end":19.365,"confidence":0.99560547,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.06673961132764816},{"word":"please","start":19.365,"end":19.865,"confidence":0.9970703,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.06806108355522156},{"word":"maybe","start":36.85,"end":37.17,"confidence":0.93847656,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.04727394878864288},{"word":"after","start":37.17,"end":37.41,"confidence":0.96972656,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.05363764613866806},{"word":"one","start":37.41,"end":37.57,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.06094852834939957},{"word":"or","start":37.57,"end":37.73,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05722452700138092},{"word":"two","start":37.73,"end":37.97,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.05148619785904884},{"word":"hours","start":37.97,"end":38.47,"confidence":0.94873047,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":-0.04611795023083687},{"word":"close","start":46.925,"end":47.245,"confidence":0.2006836,"punctuated_word":"Close","sentiment":"neutral","sentiment_score":-0.06264588236808777},{"word":"period","start":47.245,"end":47.645,"confidence":0.53027344,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.0679667592048645},{"word":"is","start":47.645,"end":47.725,"confidence":0.39135742,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06574074178934097},{"word":"usually","start":47.725,"end":48.225,"confidence":0.9453125,"punctuated_word":"usually","sentiment":"neutral","sentiment_score":-0.08560571074485779},{"word":"in","start":49.325,"end":49.565,"confidence":0.8618164,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.032912056893110275},{"word":"the","start":49.565,"end":49.805,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03321457654237747},{"word":"evenings","start":49.805,"end":50.305,"confidence":0.7089844,"punctuated_word":"evenings.","sentiment":"neutral","sentiment_score":-0.03648600354790688},{"word":"so","start":51.245,"end":51.745,"confidence":0.9819336,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01687263883650303},{"word":"starting","start":51.885,"end":52.385,"confidence":0.9838867,"punctuated_word":"starting","sentiment":"neutral","sentiment_score":-0.01759001426398754},{"word":"from","start":52.445,"end":52.684998,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01663989946246147},{"word":"around","start":52.684998,"end":53.165,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.017211351543664932},{"word":"seven","start":53.165,"end":53.645,"confidence":0.99902344,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.01628335379064083},{"word":"until","start":53.645,"end":54.145,"confidence":0.9970703,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.028863107785582542},{"word":"eleven","start":54.285,"end":54.785,"confidence":1.0,"punctuated_word":"eleven","sentiment":"neutral","sentiment_score":-0.03068992681801319},{"word":"in","start":54.845,"end":55.085,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.024727793410420414},{"word":"the","start":55.085,"end":55.245,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021060898900032043},{"word":"night","start":55.245,"end":55.74,"confidence":0.99609375,"punctuated_word":"night.","sentiment":"neutral","sentiment_score":-0.03209856525063515},{"word":"7pm","start":60.940002,"end":61.74,"confidence":0.9003906,"punctuated_word":"7PM","sentiment":"neutral","sentiment_score":-0.002773287706077099},{"word":"to","start":61.74,"end":61.980003,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006886808201670647},{"word":"11pm","start":61.980003,"end":64.240005,"confidence":0.8925781,"punctuated_word":"11PM.","sentiment":"neutral","sentiment_score":-0.004290278069674969},{"word":"yes","start":69.5,"end":70.0,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.029970750212669373},{"word":"two","start":78.454994,"end":78.615,"confidence":0.9448242,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":-0.004399117082357407},{"word":"of","start":78.615,"end":78.774994,"confidence":0.8378906,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0016636811196804049},{"word":"us","start":78.774994,"end":79.274994,"confidence":0.99902344,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.005935980938374996},{"word":"morning","start":94.23,"end":94.73,"confidence":0.6027832,"punctuated_word":"Morning.","sentiment":"neutral","sentiment_score":0.026094652712345123},{"word":"morning","start":110.27,"end":110.77,"confidence":0.9506836,"punctuated_word":"Morning","sentiment":"neutral","sentiment_score":0.018863260746002197},{"word":"also","start":110.829994,"end":111.149994,"confidence":0.90478516,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":-0.0035932976752519608},{"word":"but","start":111.149994,"end":111.39,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.021402508020401},{"word":"evenings","start":111.39,"end":111.89,"confidence":0.97802734,"punctuated_word":"evenings","sentiment":"neutral","sentiment_score":-0.0549137145280838},{"word":"are","start":112.03,"end":112.28,"confidence":0.9892578,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05614496394991875},{"word":"more","start":112.28,"end":112.78,"confidence":0.99072266,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":-0.03139287978410721},{"word":"yeah","start":128.27501,"end":128.595,"confidence":0.9411621,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13690000772476196},{"word":"it","start":128.595,"end":128.755,"confidence":0.9951172,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.16071753203868866},{"word":"is","start":128.755,"end":129.255,"confidence":0.9941406,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.12683551013469696},{"word":"sorry","start":148.01,"end":148.51,"confidence":0.9499512,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.05293852090835571},{"word":"alright","start":162.375,"end":162.875,"confidence":0.99365234,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05778459832072258},{"word":"sure","start":179.61,"end":180.11,"confidence":0.8376465,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.15317153930664062},{"word":"alright","start":187.605,"end":188.08499,"confidence":0.7480469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.011861870996654034},{"word":"i'll","start":188.08499,"end":188.325,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0617181770503521},{"word":"do","start":188.325,"end":188.565,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04662414640188217},{"word":"that","start":188.565,"end":189.045,"confidence":0.77978516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.06656848639249802},{"word":"and","start":189.045,"end":189.28499,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03437388315796852},{"word":"then","start":189.28499,"end":189.525,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.014514584094285963},{"word":"if","start":189.525,"end":189.765,"confidence":0.8354492,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.009970678016543388},{"word":"i'll","start":190.485,"end":190.805,"confidence":0.9970703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02961008809506893},{"word":"check","start":190.805,"end":191.045,"confidence":0.9970703,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.028620168566703796},{"word":"and","start":191.045,"end":191.545,"confidence":0.8618164,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016328535974025726},{"word":"give","start":192.64499,"end":192.965,"confidence":0.8105469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.020900733768939972},{"word":"the","start":192.965,"end":193.205,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.045989904552698135},{"word":"update","start":193.205,"end":193.705,"confidence":0.9970703,"punctuated_word":"update.","sentiment":"neutral","sentiment_score":0.037186235189437866},{"word":"no","start":202.04001,"end":202.12,"confidence":0.8811035,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.433681845664978},{"word":"i","start":202.12,"end":202.28,"confidence":0.9428711,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4548232853412628},{"word":"can't","start":202.28,"end":202.52,"confidence":0.9406738,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4007869660854339},{"word":"do","start":202.52,"end":202.68001,"confidence":0.99902344,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.38980212807655334},{"word":"it","start":202.68001,"end":202.84,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2824390232563019},{"word":"now","start":202.84,"end":203.0,"confidence":0.95214844,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.3505564332008362},{"word":"i","start":203.0,"end":203.08,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1472245752811432},{"word":"can","start":203.08,"end":203.32,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.15206566452980042},{"word":"do","start":203.32,"end":203.48,"confidence":0.8852539,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.15060237050056458},{"word":"it","start":203.48,"end":203.64,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11451251804828644},{"word":"after","start":203.64,"end":203.96,"confidence":0.99316406,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1233753189444542},{"word":"one","start":203.96,"end":204.2,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.13374823331832886},{"word":"or","start":204.2,"end":204.36,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1266159564256668},{"word":"two","start":204.36,"end":204.52,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.1250636875629425},{"word":"hours","start":204.52,"end":205.02,"confidence":0.99365234,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":-0.16341213881969452},{"word":"alright","start":208.96887,"end":209.46887,"confidence":0.8342285,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02315422147512436}],"paragraphs":{"transcript":"\nHow are you? I'm good as well. Yes, please. Maybe after one or two hours. Close period is usually in the evenings.\n\nSo starting from around seven until eleven in the night. 7PM to 11PM. Yes. Two of us. Morning.\n\nMorning also, but evenings are more. Yeah. It is. Sorry? Alright.\n\nSure. Alright. I'll do that. And then if I'll check and give the update. No.\n\nI can't do it now. I can do it after one or two hours. Alright.","paragraphs":[{"sentences":[{"text":"How are you?","start":7.7599998,"end":8.66,"sentiment":"positive","sentiment_score":0.3412237962086995},{"text":"I'm good as well.","start":11.599999,"end":12.74,"sentiment":"positive","sentiment_score":0.5476325303316116},{"text":"Yes, please.","start":19.045,"end":19.865,"sentiment":"neutral","sentiment_score":0.06740034744143486},{"text":"Maybe after one or two hours.","start":36.85,"end":38.47,"sentiment":"neutral","sentiment_score":-0.05278146639466286},{"text":"Close period is usually in the evenings.","start":46.925,"end":50.305,"sentiment":"neutral","sentiment_score":-0.054938818727220805}],"sentiment":"neutral","sentiment_score":0.12035189433531328,"num_words":22,"start":7.7599998,"end":50.305},{"sentences":[{"text":"So starting from around seven until eleven in the night.","start":51.245,"end":55.74,"sentiment":"neutral","sentiment_score":-0.022203755006194113},{"text":"7PM to 11PM.","start":60.940002,"end":64.240005,"sentiment":"neutral","sentiment_score":-0.0046501246591409045},{"text":"Yes.","start":69.5,"end":70.0,"sentiment":"neutral","sentiment_score":0.029970750212669373},{"text":"Two of us.","start":78.454994,"end":79.274994,"sentiment":"neutral","sentiment_score":-0.003999593046804269},{"text":"Morning.","start":94.23,"end":94.73,"sentiment":"neutral","sentiment_score":0.026094652712345123}],"sentiment":"neutral","sentiment_score":-0.010662294458597898,"num_words":18,"start":51.245,"end":94.73},{"sentences":[{"text":"Morning also, but evenings are more.","start":110.27,"end":112.78,"sentiment":"neutral","sentiment_score":-0.024764017201960087},{"text":"Yeah.","start":128.27501,"end":128.595,"sentiment":"neutral","sentiment_score":0.13690000772476196},{"text":"It is.","start":128.595,"end":129.255,"sentiment":"neutral","sentiment_score":0.1437765210866928},{"text":"Sorry?","start":148.01,"end":148.51,"sentiment":"neutral","sentiment_score":-0.05293852090835571},{"text":"Alright.","start":162.375,"end":162.875,"sentiment":"neutral","sentiment_score":0.05778459832072258}],"sentiment":"neutral","sentiment_score":0.025519547645341267,"num_words":11,"start":110.27,"end":162.875},{"sentences":[{"text":"Sure.","start":179.61,"end":180.11,"sentiment":"neutral","sentiment_score":-0.15317153930664062},{"text":"Alright.","start":187.605,"end":188.08499,"sentiment":"neutral","sentiment_score":0.011861870996654034},{"text":"I'll do that.","start":188.08499,"end":189.045,"sentiment":"neutral","sentiment_score":0.05830360328157743},{"text":"And then if I'll check and give the update.","start":189.045,"end":193.705,"sentiment":"neutral","sentiment_score":0.026388312379519146},{"text":"No.","start":202.04001,"end":202.12,"sentiment":"negative","sentiment_score":-0.433681845664978}],"sentiment":"neutral","sentiment_score":-0.010839059514304002,"num_words":15,"start":179.61,"end":202.12},{"sentences":[{"text":"I can't do it now.","start":202.12,"end":203.0,"sentiment":"negative","sentiment_score":-0.3756815671920776},{"text":"I can do it after one or two hours.","start":203.0,"end":205.02,"sentiment":"neutral","sentiment_score":-0.1374022737145424},{"text":"Alright.","start":208.96887,"end":209.46887,"sentiment":"neutral","sentiment_score":0.02315422147512436}],"sentiment":"neutral","sentiment_score":-0.20612493852774302,"num_words":15,"start":202.12,"end":209.46887}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ertak tech support.\n\nChannel 1: How are you?\n\nChannel 0: Yeah. I'm good. Thanks for asking. How are you?\n\nChannel 1: I'm good as well.\n\nChannel 0: Yes. Just calling regarding the slow speed report.\n\nChannel 1: Yes, please.\n\nChannel 0: Yeah. So we did reboot on our end at the network site. So this often clears out any linking issues with the connection. May I ask since when it is happening?\n\nChannel 1: Maybe after one or two hours.\n\nChannel 0: I mean, the slow speed. Since\n\nChannel 1: Close\n\nChannel 0: when\n\nChannel 1: period\n\nChannel 0: did you\n\nChannel 1: is usually\n\nChannel 0: experience it?\n\nChannel 1: in the evenings. So starting from around seven until eleven in the night.\n\nChannel 0: And this is every night?\n\nChannel 1: 7PM to 11PM.\n\nChannel 0: Okay. And this is is it happening every night?\n\nChannel 1: Yes.\n\nChannel 0: Okay. I see. May I know how many of you are using the device?\n\nChannel 1: Two of us.\n\nChannel 0: Only. Okay. And how about every morning? Is it are you experiencing slow speed as well or no?\n\nChannel 1: Morning.\n\nChannel 0: Morning. Is the Internet working fine every morning? Hello?\n\nChannel 1: Morning also, but evenings are more.\n\nChannel 0: Okay. I see. So we did reboot on our side as this often clears out any lingering connectivity issues. So for it to take effect on your end, is it okay if you do a full power cycle with the router?\n\nChannel 1: Yeah. It is.\n\nChannel 0: Yeah. Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. So I'll note this step in your account.\n\nIf the issue is still there\n\nChannel 1: Sorry?\n\nChannel 0: I'll note this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. So\n\nChannel 1: Alright.\n\nChannel 0: after the power cycle of the router, after twenty minutes, if the issue persists, we're going to ask you for to run a speed test and report it to the network team if ever the\n\nChannel 1: Sure.\n\nChannel 0: issue has did not hasn't resolved with the PowerSchool.\n\nChannel 1: Alright. I'll do that. And then if\n\nChannel 0: Mhmm.\n\nChannel 1: I'll check and give the update.\n\nChannel 0: Okay. Sure. Are you doing the power saver now? Can you do it now?\n\nChannel 1: No. I can't do\n\nChannel 0: Alright.\n\nChannel 1: it now. I can do it after one or two hours.\n\nChannel 0: Okay. Sure. Just give us a callback if the issue persists\n\nChannel 1: Alright.\n\nChannel 0: through that. Okay. Thank you. Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.19667983055114743},{"text":"Good morning.","start":2.96,"end":3.6,"sentiment":"positive","sentiment_score":0.4969944655895233},{"text":"This is Maureen from Ertak tech support.","start":3.6,"end":6.18,"sentiment":"positive","sentiment_score":0.3677522540092468}],"sentiment":"positive","sentiment_score":0.3764934539794922,"channel":0,"num_words":10,"start":2.24,"end":6.18},{"sentences":[{"text":"How are you?","start":7.7599998,"end":8.66,"sentiment":"positive","sentiment_score":0.3412237962086995}],"sentiment":"positive","sentiment_score":0.3412237962086995,"channel":1,"num_words":3,"start":7.7599998,"end":8.66},{"sentences":[{"text":"Yeah.","start":8.96,"end":9.36,"sentiment":"positive","sentiment_score":0.49155232310295105},{"text":"I'm good.","start":9.36,"end":9.84,"sentiment":"positive","sentiment_score":0.6689081192016602},{"text":"Thanks for asking.","start":9.84,"end":10.639999,"sentiment":"positive","sentiment_score":0.7615538239479065},{"text":"How are you?","start":10.639999,"end":11.46,"sentiment":"positive","sentiment_score":0.4970094958941142}],"sentiment":"positive","sentiment_score":0.6227842801147037,"channel":0,"num_words":9,"start":8.96,"end":11.46},{"sentences":[{"text":"I'm good as well.","start":11.599999,"end":12.74,"sentiment":"positive","sentiment_score":0.5476325303316116}],"sentiment":"positive","sentiment_score":0.5476325303316116,"channel":1,"num_words":4,"start":11.599999,"end":12.74},{"sentences":[{"text":"Yes.","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":0.13034963607788086},{"text":"Just calling regarding the slow speed report.","start":15.085,"end":17.905,"sentiment":"neutral","sentiment_score":-0.008154390645878655}],"sentiment":"neutral","sentiment_score":0.009158612694591284,"channel":0,"num_words":8,"start":12.799999,"end":17.905},{"sentences":[{"text":"Yes, please.","start":19.045,"end":19.865,"sentiment":"neutral","sentiment_score":0.06740034744143486}],"sentiment":"neutral","sentiment_score":0.06740034744143486,"channel":1,"num_words":2,"start":19.045,"end":19.865},{"sentences":[{"text":"Yeah.","start":20.685,"end":21.185,"sentiment":"neutral","sentiment_score":0.0380362868309021},{"text":"So we did reboot on our end at the network site.","start":21.325,"end":26.145,"sentiment":"neutral","sentiment_score":0.014372272247617895},{"text":"So this often clears out any linking issues with the connection.","start":26.365,"end":31.48,"sentiment":"neutral","sentiment_score":-0.0433060537007722},{"text":"May I ask since when it is happening?","start":32.260002,"end":34.2,"sentiment":"neutral","sentiment_score":-0.03349666413851082}],"sentiment":"neutral","sentiment_score":-0.017684149105221994,"channel":0,"num_words":31,"start":20.685,"end":34.2},{"sentences":[{"text":"Maybe after one or two hours.","start":36.85,"end":38.47,"sentiment":"neutral","sentiment_score":-0.05278146639466286}],"sentiment":"neutral","sentiment_score":-0.05278146639466286,"channel":1,"num_words":6,"start":36.85,"end":38.47},{"sentences":[{"text":"I mean, the slow speed.","start":43.06,"end":46.385002,"sentiment":"neutral","sentiment_score":-0.05664934068918228},{"text":"Since","start":46.685,"end":47.085,"sentiment":"neutral","sentiment_score":-0.05648760497570038}],"sentiment":"neutral","sentiment_score":-0.056622384736935295,"channel":0,"num_words":6,"start":43.06,"end":47.085},{"sentences":[{"text":"Close","start":46.925,"end":47.245,"sentiment":"neutral","sentiment_score":-0.06264588236808777}],"sentiment":"neutral","sentiment_score":-0.06264588236808777,"channel":1,"num_words":1,"start":46.925,"end":47.245},{"sentences":[{"text":"when","start":47.085,"end":47.245003,"sentiment":"neutral","sentiment_score":-0.04677502810955048}],"sentiment":"neutral","sentiment_score":-0.04677502810955048,"channel":0,"num_words":1,"start":47.085,"end":47.245003},{"sentences":[{"text":"period","start":47.245,"end":47.645,"sentiment":"neutral","sentiment_score":-0.0679667592048645}],"sentiment":"neutral","sentiment_score":-0.0679667592048645,"channel":1,"num_words":1,"start":47.245,"end":47.645},{"sentences":[{"text":"did you","start":47.245003,"end":47.725002,"sentiment":"neutral","sentiment_score":-0.07182562723755836}],"sentiment":"neutral","sentiment_score":-0.07182562723755836,"channel":0,"num_words":2,"start":47.245003,"end":47.725002},{"sentences":[{"text":"is usually","start":47.645,"end":48.225,"sentiment":"neutral","sentiment_score":-0.07567322626709938}],"sentiment":"neutral","sentiment_score":-0.07567322626709938,"channel":1,"num_words":2,"start":47.645,"end":48.225},{"sentences":[{"text":"experience it?","start":47.725002,"end":48.625,"sentiment":"neutral","sentiment_score":-0.07927604019641876}],"sentiment":"neutral","sentiment_score":-0.07927604019641876,"channel":0,"num_words":2,"start":47.725002,"end":48.625},{"sentences":[{"text":"in the evenings.","start":49.325,"end":50.305,"sentiment":"neutral","sentiment_score":-0.03420421232779821},{"text":"So starting from around seven until eleven in the night.","start":51.245,"end":55.74,"sentiment":"neutral","sentiment_score":-0.022203755006194113}],"sentiment":"neutral","sentiment_score":-0.024973091311179675,"channel":1,"num_words":13,"start":49.325,"end":55.74},{"sentences":[{"text":"And this is every night?","start":57.165,"end":58.705,"sentiment":"neutral","sentiment_score":-0.018465572595596315}],"sentiment":"neutral","sentiment_score":-0.018465572595596315,"channel":0,"num_words":5,"start":57.165,"end":58.705},{"sentences":[{"text":"7PM to 11PM.","start":60.940002,"end":64.240005,"sentiment":"neutral","sentiment_score":-0.0046501246591409045}],"sentiment":"neutral","sentiment_score":-0.0046501246591409045,"channel":1,"num_words":3,"start":60.940002,"end":64.240005},{"sentences":[{"text":"Okay.","start":64.58,"end":65.08,"sentiment":"neutral","sentiment_score":0.01117123756557703},{"text":"And this is is it happening every night?","start":65.299995,"end":69.08,"sentiment":"neutral","sentiment_score":0.0045636731665581465}],"sentiment":"neutral","sentiment_score":0.005297846988671356,"channel":0,"num_words":9,"start":64.58,"end":69.08},{"sentences":[{"text":"Yes.","start":69.5,"end":70.0,"sentiment":"neutral","sentiment_score":0.029970750212669373}],"sentiment":"neutral","sentiment_score":0.029970750212669373,"channel":1,"num_words":1,"start":69.5,"end":70.0},{"sentences":[{"text":"Okay.","start":72.02,"end":72.34,"sentiment":"neutral","sentiment_score":0.026090268045663834},{"text":"I see.","start":72.34,"end":73.08,"sentiment":"neutral","sentiment_score":0.02255329117178917},{"text":"May I know how many of you are using the device?","start":74.325,"end":77.065,"sentiment":"neutral","sentiment_score":0.01417266001755541}],"sentiment":"neutral","sentiment_score":0.016221150755882263,"channel":0,"num_words":14,"start":72.02,"end":77.065},{"sentences":[{"text":"Two of us.","start":78.454994,"end":79.274994,"sentiment":"neutral","sentiment_score":-0.003999593046804269}],"sentiment":"neutral","sentiment_score":-0.003999593046804269,"channel":1,"num_words":3,"start":78.454994,"end":79.274994},{"sentences":[{"text":"Only.","start":80.725,"end":81.225,"sentiment":"neutral","sentiment_score":-0.014242107979953287},{"text":"Okay.","start":81.765,"end":82.265,"sentiment":"neutral","sentiment_score":0.010397983714938164},{"text":"And how about every morning?","start":83.285,"end":88.829994,"sentiment":"neutral","sentiment_score":-0.0017971944063901902},{"text":"Is it are you experiencing slow speed as well or no?","start":88.89,"end":92.59,"sentiment":"neutral","sentiment_score":-0.035752170803872024}],"sentiment":"neutral","sentiment_score":-0.022561331952197686,"channel":0,"num_words":18,"start":80.725,"end":92.59},{"sentences":[{"text":"Morning.","start":94.23,"end":94.73,"sentiment":"neutral","sentiment_score":0.026094652712345123}],"sentiment":"neutral","sentiment_score":0.026094652712345123,"channel":1,"num_words":1,"start":94.23,"end":94.73},{"sentences":[{"text":"Morning.","start":98.815,"end":99.135,"sentiment":"neutral","sentiment_score":0.03572888672351837},{"text":"Is the Internet working fine every morning?","start":99.135,"end":101.795,"sentiment":"neutral","sentiment_score":0.059618549687521796},{"text":"Hello?","start":106.575,"end":107.075,"sentiment":"neutral","sentiment_score":0.02111864648759365}],"sentiment":"neutral","sentiment_score":0.05268637566930718,"channel":0,"num_words":9,"start":98.815,"end":107.075},{"sentences":[{"text":"Morning also, but evenings are more.","start":110.27,"end":112.78,"sentiment":"neutral","sentiment_score":-0.024764017201960087}],"sentiment":"neutral","sentiment_score":-0.024764017201960087,"channel":1,"num_words":6,"start":110.27,"end":112.78},{"sentences":[{"text":"Okay.","start":113.79,"end":114.270004,"sentiment":"neutral","sentiment_score":0.051400862634181976},{"text":"I see.","start":114.270004,"end":115.01,"sentiment":"neutral","sentiment_score":0.051295312121510506},{"text":"So we did reboot on our side as this often clears out any lingering connectivity issues.","start":115.71,"end":121.17,"sentiment":"neutral","sentiment_score":0.057513588457368314},{"text":"So for it to take effect on your end, is it okay if you do a full power cycle with the router?","start":121.950005,"end":127.165,"sentiment":"neutral","sentiment_score":0.06554961153729395}],"sentiment":"neutral","sentiment_score":0.06137317941501373,"channel":0,"num_words":41,"start":113.79,"end":127.165},{"sentences":[{"text":"Yeah.","start":128.27501,"end":128.595,"sentiment":"neutral","sentiment_score":0.13690000772476196},{"text":"It is.","start":128.595,"end":129.255,"sentiment":"neutral","sentiment_score":0.1437765210866928}],"sentiment":"neutral","sentiment_score":0.1414843499660492,"channel":1,"num_words":3,"start":128.27501,"end":129.255},{"sentences":[{"text":"Yeah.","start":129.545,"end":130.045,"sentiment":"neutral","sentiment_score":0.0954684466123581},{"text":"Please unplug the router.","start":130.985,"end":132.605,"sentiment":"neutral","sentiment_score":0.01712686801329255},{"text":"Keep it unplugged for twenty minutes.","start":133.385,"end":135.485,"sentiment":"neutral","sentiment_score":0.021379982121288776},{"text":"After that, plug it back in and check your Internet connection.","start":136.265,"end":139.565,"sentiment":"neutral","sentiment_score":0.03299111144786531},{"text":"So I'll note this step in your account.","start":140.43999,"end":143.01999,"sentiment":"neutral","sentiment_score":0.04944300651550293}],"sentiment":"neutral","sentiment_score":0.035023402981460096,"channel":0,"num_words":30,"start":129.545,"end":143.01999},{"sentences":[{"text":"If the issue is still there","start":143.31999,"end":144.85999,"sentiment":"neutral","sentiment_score":-0.09828230738639832}],"sentiment":"neutral","sentiment_score":-0.09828230738639832,"channel":0,"num_words":6,"start":143.31999,"end":144.85999},{"sentences":[{"text":"Sorry?","start":148.01,"end":148.51,"sentiment":"neutral","sentiment_score":-0.05293852090835571}],"sentiment":"neutral","sentiment_score":-0.05293852090835571,"channel":1,"num_words":1,"start":148.01,"end":148.51},{"sentences":[{"text":"I'll note this step in your account.","start":149.79999,"end":151.57999,"sentiment":"neutral","sentiment_score":0.04411583234156881},{"text":"If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":152.04,"end":161.755,"sentiment":"neutral","sentiment_score":-0.13620504247955978},{"text":"So","start":162.295,"end":162.795,"sentiment":"neutral","sentiment_score":0.016970768570899963}],"sentiment":"neutral","sentiment_score":-0.10081949410960078,"channel":0,"num_words":40,"start":149.79999,"end":162.795},{"sentences":[{"text":"Alright.","start":162.375,"end":162.875,"sentiment":"neutral","sentiment_score":0.05778459832072258}],"sentiment":"neutral","sentiment_score":0.05778459832072258,"channel":1,"num_words":1,"start":162.375,"end":162.875},{"sentences":[{"text":"after the power cycle of the router, after twenty minutes, if the issue persists, we're going to ask you for to run a speed test and report it to the network team if ever the","start":163.33499,"end":179.63,"sentiment":"neutral","sentiment_score":-0.0035506399614470344}],"sentiment":"neutral","sentiment_score":-0.0035506399614470344,"channel":0,"num_words":35,"start":163.33499,"end":179.63},{"sentences":[{"text":"Sure.","start":179.61,"end":180.11,"sentiment":"neutral","sentiment_score":-0.15317153930664062}],"sentiment":"neutral","sentiment_score":-0.15317153930664062,"channel":1,"num_words":1,"start":179.61,"end":180.11},{"sentences":[{"text":"issue has did not hasn't resolved with the PowerSchool.","start":179.63,"end":184.325,"sentiment":"negative","sentiment_score":-0.4455409182442559}],"sentiment":"negative","sentiment_score":-0.4455409182442559,"channel":0,"num_words":9,"start":179.63,"end":184.325},{"sentences":[{"text":"Alright.","start":187.605,"end":188.08499,"sentiment":"neutral","sentiment_score":0.011861870996654034},{"text":"I'll do that.","start":188.08499,"end":189.045,"sentiment":"neutral","sentiment_score":0.05830360328157743},{"text":"And then if","start":189.045,"end":189.765,"sentiment":"neutral","sentiment_score":0.019619715089599293}],"sentiment":"neutral","sentiment_score":0.03509026087288346,"channel":1,"num_words":7,"start":187.605,"end":189.765},{"sentences":[{"text":"Mhmm.","start":189.58499,"end":190.08499,"sentiment":"neutral","sentiment_score":0.0018158406019210815}],"sentiment":"neutral","sentiment_score":0.0018158406019210815,"channel":0,"num_words":1,"start":189.58499,"end":190.08499},{"sentences":[{"text":"I'll check and give the update.","start":190.485,"end":193.705,"sentiment":"neutral","sentiment_score":0.029772611024479072}],"sentiment":"neutral","sentiment_score":0.029772611024479072,"channel":1,"num_words":6,"start":190.485,"end":193.705},{"sentences":[{"text":"Okay.","start":194.86499,"end":195.265,"sentiment":"neutral","sentiment_score":0.05894580855965614},{"text":"Sure.","start":195.265,"end":195.765,"sentiment":"neutral","sentiment_score":0.08296342939138412},{"text":"Are you doing the power saver now?","start":197.70999,"end":199.95,"sentiment":"neutral","sentiment_score":0.05225987998502595},{"text":"Can you do it now?","start":199.95,"end":201.09,"sentiment":"neutral","sentiment_score":0.020671842992305754}],"sentiment":"neutral","sentiment_score":0.043649115200553625,"channel":0,"num_words":14,"start":194.86499,"end":201.09},{"sentences":[{"text":"No.","start":202.04001,"end":202.12,"sentiment":"negative","sentiment_score":-0.433681845664978},{"text":"I can't do","start":202.12,"end":202.68001,"sentiment":"negative","sentiment_score":-0.4151374598344167}],"sentiment":"negative","sentiment_score":-0.41977355629205704,"channel":1,"num_words":4,"start":202.04001,"end":202.68001},{"sentences":[{"text":"Alright.","start":202.67,"end":203.17,"sentiment":"neutral","sentiment_score":-0.3309290409088135}],"sentiment":"neutral","sentiment_score":-0.3309290409088135,"channel":0,"num_words":1,"start":202.67,"end":203.17},{"sentences":[{"text":"it now.","start":202.68001,"end":203.0,"sentiment":"neutral","sentiment_score":-0.31649772822856903},{"text":"I can do it after one or two hours.","start":203.0,"end":205.02,"sentiment":"neutral","sentiment_score":-0.1374022737145424}],"sentiment":"neutral","sentiment_score":-0.1699650836261836,"channel":1,"num_words":11,"start":202.68001,"end":205.02},{"sentences":[{"text":"Okay.","start":205.54999,"end":206.03,"sentiment":"neutral","sentiment_score":0.01513923704624176},{"text":"Sure.","start":206.03,"end":206.53,"sentiment":"neutral","sentiment_score":0.018987100571393967},{"text":"Just give us a callback if the issue persists","start":206.81894,"end":209.15894,"sentiment":"neutral","sentiment_score":-0.1345035611755318}],"sentiment":"neutral","sentiment_score":-0.10694597390565005,"channel":0,"num_words":11,"start":205.54999,"end":209.15894},{"sentences":[{"text":"Alright.","start":208.96887,"end":209.46887,"sentiment":"neutral","sentiment_score":0.02315422147512436}],"sentiment":"neutral","sentiment_score":0.02315422147512436,"channel":1,"num_words":1,"start":208.96887,"end":209.46887},{"sentences":[{"text":"through that.","start":209.53894,"end":210.27893,"sentiment":"neutral","sentiment_score":0.0011951923370361328},{"text":"Okay.","start":211.29893,"end":211.61894,"sentiment":"neutral","sentiment_score":0.27337759733200073},{"text":"Thank you.","start":211.61894,"end":212.43893,"sentiment":"positive","sentiment_score":0.703923225402832},{"text":"Bye for now.","start":212.89894,"end":213.79893,"sentiment":"positive","sentiment_score":0.5107368628184},{"text":"Have a great day.","start":214.01894,"end":215.07893,"sentiment":"positive","sentiment_score":0.5123422648757696}],"sentiment":"positive","sentiment_score":0.4387661733975013,"channel":0,"num_words":12,"start":209.53894,"end":215.07893}]},"summary":{"result":"success","short":"A representative from Er reminded the customer about the slow speed report and asked about their internet connection. The customer was experiencing issues every day and the representative asked them to run a speed test and report it to the network team if the issue persists. The customer was unable to do the test and was advised to call back if the issue persists."},"intents":{"segments":[{"text":"Thanks for asking. How are you?","start_word":16,"end_word":21,"intents":[{"intent":"Express gratitude for assistance","confidence_score":0.007237607}]},{"text":"Just calling regarding the slow speed report. Yes, please.","start_word":27,"end_word":35,"intents":[{"intent":"Report slow speed issue","confidence_score":0.011353642}]},{"text":"So we did reboot on our end at the network site. So this often clears out any linking issues with the connection.","start_word":37,"end_word":58,"intents":[{"intent":"Clarify connection issue","confidence_score":0.018375501}]},{"text":"May I know how many of you are using the device? Two of us.","start_word":122,"end_word":135,"intents":[{"intent":"Inquire about usage of device","confidence_score":0.015803978}]},{"text":"Is the Internet working fine every morning? Hello?","start_word":156,"end_word":163,"intents":[{"intent":"Inquire about internet connectivity","confidence_score":0.1722873}]},{"text":"after the power cycle of the router, after twenty minutes, if the issue persists, we're going to ask you for to run a speed test and report it to the network team if ever the Sure.","start_word":292,"end_word":327,"intents":[{"intent":"Report and test router","confidence_score":0.0010587504}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19667983055114743},{"text":"Good morning. This is Maureen from Ertak tech support. How are you? Yeah. I'm good. Thanks for asking. How are you? I'm good as well.","start_word":1,"end_word":25,"sentiment":"positive","sentiment_score":0.49775630235672},{"text":"Yes. Just calling regarding the slow speed report. Yes, please. Yeah. So we did reboot on our end at the network site. So this often clears out any linking issues with the connection. May I ask since when it is happening? Maybe after one or two hours. I mean, the slow speed. Since Close when period did you is usually experience it? in the evenings. So starting from around seven until eleven in the night. And this is every night? 7PM to 11PM. Okay. And this is is it happening every night? Yes. Okay. I see. May I know how many of you are using the device? Two of us. Only. Okay. And how about every morning? Is it are you experiencing slow speed as well or no? Morning. Morning. Is the Internet working fine every morning? Hello? Morning also, but evenings are more. Okay. I see. So we did reboot on our side as this often clears out any lingering connectivity issues. So for it to take effect on your end, is it okay if you do a full power cycle with the router? Yeah. It is. Yeah. Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. So I'll note this step in your account. If the issue is still there Sorry? I'll note this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. So Alright. after the power cycle of the router, after twenty minutes, if the issue persists, we're going to ask you for to run a speed test and report it to the network team if ever the Sure.","start_word":26,"end_word":327,"sentiment":"neutral","sentiment_score":-0.006963480570791474},{"text":"issue has did not hasn't resolved with the PowerSchool.","start_word":328,"end_word":336,"sentiment":"negative","sentiment_score":-0.4369769394397736},{"text":"Alright. I'll do that. And then if Mhmm. I'll check and give the update. Okay. Sure. Are you doing the power saver now? Can you do it now?","start_word":337,"end_word":364,"sentiment":"neutral","sentiment_score":0.0354318842291832},{"text":"No. I can't do Alright.","start_word":365,"end_word":369,"sentiment":"negative","sentiment_score":-0.39071372151374817},{"text":"it now. I can do it after one or two hours. Okay. Sure. Just give us a callback if the issue persists Alright. through that. Okay.","start_word":370,"end_word":395,"sentiment":"neutral","sentiment_score":-0.09094781242311},{"text":"Thank you. Bye for now. Have a great day.","start_word":396,"end_word":404,"sentiment":"positive","sentiment_score":0.6324727535247803}],"average":{"sentiment":"neutral","sentiment_score":0.027645123177680416}}}}