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you.","start":32.41694,"end":33.156937,"sentiment":"positive","sentiment_score":0.5976589322090149}],"sentiment":"positive","sentiment_score":0.4344539903104305,"channel":1,"num_words":4,"start":31.856937,"end":33.156937},{"sentences":[{"text":"Okay.","start":33.226936,"end":33.70694,"sentiment":"positive","sentiment_score":0.34577494859695435},{"text":"Thank you.","start":33.70694,"end":34.34694,"sentiment":"positive","sentiment_score":0.5718517005443573},{"text":"Bye for now.","start":34.34694,"end":35.246937,"sentiment":"neutral","sentiment_score":0.2792051335175832}],"sentiment":"positive","sentiment_score":0.38784895837306976,"channel":0,"num_words":6,"start":33.226936,"end":35.246937}]},"summary":{"result":"success","short":"Maya from Er reminded the customer, manifest, to call back after reviewing pictures and proceed with troubleshooting. The customer agrees to this and will call back after reviewing the pictures. The call ends with pleasantries."},"intents":{"segments":[{"text":"We're currently reviewing the picture. Is it okay if I give you a callback? Yeah.","start_word":28,"end_word":42,"intents":[{"intent":"Review picture","confidence_score":0.14071748}]},{"text":"We're currently reviewing the picture. Is it okay if I give you a callback? Yeah. Sure.","start_word":28,"end_word":43,"intents":[{"intent":"Request callback","confidence_score":0.05970476}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.26000452041625977},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.5262568593025208},{"text":"This is Maureen from Ertow tech support. Hi, Maureen. I just send Yeah. you a pictures. Okay. Am I speaking with Suhata? Yes. Yes. Okay. We're currently reviewing the picture. Is it okay if I give you a callback? Yeah. Sure. You can call Yeah. me in this number. Okay. I'll call you in this number after we review the pictures and proceed with the next troubleshooting. Yes.","start_word":3,"end_word":70,"sentiment":"neutral","sentiment_score":0.09020840376615524},{"text":"Sure. Thank you. Okay. Thank you.","start_word":71,"end_word":76,"sentiment":"positive","sentiment_score":0.4810714423656464},{"text":"Bye for now.","start_word":77,"end_word":79,"sentiment":"neutral","sentiment_score":0.3264159858226776}],"average":{"sentiment":"neutral","sentiment_score":0.14325885322150284}}}}