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It's Tommy here from. How are you doing? I'm doing absolutely fantastic. Weather is amazing, but I'm so sorry that I'm a little bit late for the appointment today.\n\nPerfect. Now I've got a couple of things to run by you, a couple of ideas that I wanna get your preference on. And just before I jump into it, quick usual security check, and then I can run you through the figures. Is that okay? Beautiful.\n\nSo I'll just start with your date of birth and address that we would have on file, please. Mhmm. Perfect. Sensational. I'm registered with Asica's adviser 1273105.\n\nAre you okay for the call to be recorded? Perfect. Now, mate, as a bit of a recap for what we were doing, so we had spoken about doing some alterations to the insurances. If this rings a bell, we were gonna try and bump up the life and disability insurance, another 200,000, just to kind of top it up a little bit, and then down the income protection to be in line with your income. Perfect.\n\nNow what I've done here... 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It's Tommy here from. How are you doing? I'm doing absolutely fantastic. Weather is amazing, but I'm so sorry that I'm a little bit late for the appointment today.\n\nChannel 1: No. All good. All good, man. All\n\nChannel 0: Perfect.\n\nChannel 1: good.\n\nChannel 0: Now\n\nChannel 1: That's all.\n\nChannel 0: I've got a couple of things to run by you, a couple\n\nChannel 1: Yep.\n\nChannel 0: of ideas that I wanna get your preference on.\n\nChannel 1: Yep.\n\nChannel 0: And just before I jump into it, quick usual security check, and then I can run you through the figures. Is that okay?\n\nChannel 1: Sure. Sure. Sure.\n\nChannel 0: Beautiful. So I'll just start with your date of birth and address that we would have on file, please.\n\nChannel 1: It's 09/05/1994,\n\nChannel 0: Mhmm.\n\nChannel 1: and my address is 45 Vocolas Crescent, Ellenbrook, New York,\n\nChannel 0: Perfect.\n\nChannel 1: New York.\n\nChannel 0: Sensational. I'm registered with Asica's adviser 1273105. 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income.","start":73.935,"end":76.74,"sentiment":"neutral","sentiment_score":0.01033553413369439}],"sentiment":"neutral","sentiment_score":0.01033553413369439,"channel":0,"num_words":11,"start":73.935,"end":76.74},{"sentences":[{"text":"Yep.","start":78.165,"end":78.665,"sentiment":"neutral","sentiment_score":0.06643451750278473}],"sentiment":"neutral","sentiment_score":0.06643451750278473,"channel":1,"num_words":1,"start":78.165,"end":78.665},{"sentences":[{"text":"Perfect.","start":79.619995,"end":80.119995,"sentiment":"neutral","sentiment_score":0.13182717561721802},{"text":"Now what I've done here...","start":80.18,"end":81.54,"sentiment":"neutral","sentiment_score":0.041534967720508575},{"text":"So we've done some quotes with your current insurer.","start":81.54,"end":83.7,"sentiment":"neutral","sentiment_score":0.023074542896615133},{"text":"So you currently have 300,000 of life insurance disability.","start":83.7,"end":86.92,"sentiment":"neutral","sentiment_score":0.019062629383471277},{"text":"We did some quotes for 500,000 and trimming down the income protection from 9,000 a month to 7,300 a month, which is the percentage of your income.","start":87.299995,"end":100.284935,"sentiment":"neutral","sentiment_score":0.03530286728507943}],"sentiment":"neutral","sentiment_score":0.03278262708701339,"channel":0,"num_words":51,"start":79.619995,"end":100.284935}]},"summary":{"result":"success","short":"A representative from Asica called a customer named Manana to discuss some changes to their insurance coverage. The representative had some quotes for the customer's current insurance and wanted to adjust the coverage to fit their needs. The customer had 300,000 of life insurance disability and was given a new coverage amount of 7,300 a month. The call was recorded."},"intents":{"segments":[{"text":"I've got a couple of things to run by you, a couple Yep. of ideas that I wanna get your preference on.","start_word":45,"end_word":66,"intents":[{"intent":"Get ideas","confidence_score":0.1555949}]},{"text":"And just before I jump into it, quick usual security check, and then I can run you through the figures. Is that okay? Sure.","start_word":68,"end_word":91,"intents":[{"intent":"Run security check","confidence_score":0.013649268}]},{"text":"Now, mate, as a bit of a recap for what we were doing, so we had spoken about doing some alterations to the insurances.","start_word":150,"end_word":173,"intents":[{"intent":"Suggest alterations","confidence_score":0.00009125041}]},{"text":"Now, mate, as a bit of a recap for what we were doing, so we had spoken about doing some alterations to the insurances. Yep.","start_word":150,"end_word":174,"intents":[{"intent":"Recap insurance","confidence_score":0.0028807903}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon, Manana. It's Tommy here from. How are you doing?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.2023671567440033},{"text":"I'm doing absolutely fantastic.","start_word":12,"end_word":15,"sentiment":"positive","sentiment_score":0.607970118522644},{"text":"Weather is amazing, but I'm so sorry that I'm a little bit late for the appointment today. No. All good. All good, man.","start_word":16,"end_word":38,"sentiment":"neutral","sentiment_score":-0.09574870765209198},{"text":"All Perfect.","start_word":39,"end_word":40,"sentiment":"positive","sentiment_score":0.443396508693695},{"text":"good. Now That's all. I've got a couple of things to run by you, a couple Yep. of ideas that I wanna get your preference on. Yep. And just before I jump into it, quick usual security check, and then I can run you through the figures. Is that okay? Sure. Sure. Sure.","start_word":41,"end_word":93,"sentiment":"neutral","sentiment_score":0.08582043647766113},{"text":"Beautiful.","start_word":94,"end_word":94,"sentiment":"positive","sentiment_score":0.3877274096012115},{"text":"So I'll just start with your date of birth and address that we would have on file, please. It's 09/05/1994, Mhmm. and my address is 45 Vocolas Crescent, Ellenbrook, New York, Perfect. New York. Sensational. I'm registered with Asica's adviser 1273105. Are you okay for the call to be recorded? Yep. I heard you. Perfect. Now, mate, as a bit of a recap for what we were doing, so we had spoken about doing some alterations to the insurances. Yep. If this rings a bell, we were gonna try and bump up the life and disability insurance, another 200,000, just to kind of top it up a little bit, and then Yep. down the income protection to be in line with your income. Yep. Perfect. Now what I've done here... So we've done some quotes with your current insurer. So you currently have 300,000 of life insurance disability. We did some quotes for 500,000 and trimming down the income protection from 9,000 a month to 7,300 a month, which is the percentage of your income.","start_word":95,"end_word":269,"sentiment":"neutral","sentiment_score":0.03657029569149017}],"average":{"sentiment":"neutral","sentiment_score":0.05840991241763337}}}}