{"metadata":{"transaction_key":"deprecated","request_id":"019f356e-29c8-75b0-bf55-b4dd9f114e27","sha256":"699c618500fd3203064c3376334e38fa2e60aa513a537afbd423ca6c51471dc0","created":"2026-07-06T03:17:20.864Z","duration":6.1919374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":22},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Come to Peak Lubricants. Press 1 for sales. Press 2 for technical. Press 3 for account.","confidence":0.999321,"words":[{"word":"come","start":0.24,"end":0.48,"confidence":0.7633519,"punctuated_word":"Come","sentiment":"positive","sentiment_score":0.4433547854423523},{"word":"to","start":0.48,"end":0.71999997,"confidence":0.9982443,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6267157196998596},{"word":"peak","start":0.71999997,"end":0.96,"confidence":0.8217396,"punctuated_word":"Peak","sentiment":"positive","sentiment_score":0.45805686712265015},{"word":"lubricants","start":0.96,"end":1.46,"confidence":0.995547,"punctuated_word":"Lubricants.","sentiment":"positive","sentiment_score":0.4536384344100952},{"word":"press","start":1.92,"end":2.24,"confidence":0.999321,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.10093852877616882},{"word":"1","start":2.24,"end":2.56,"confidence":0.9999081,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.05805002152919769},{"word":"for","start":2.56,"end":2.8,"confidence":0.992226,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08840077370405197},{"word":"sales","start":2.8,"end":3.3,"confidence":0.99335635,"punctuated_word":"sales.","sentiment":"neutral","sentiment_score":0.07343260943889618},{"word":"press","start":3.4399998,"end":3.84,"confidence":0.9996623,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.001906558871269226},{"word":"2","start":3.84,"end":4.08,"confidence":0.99996996,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.04470241814851761},{"word":"for","start":4.08,"end":4.24,"confidence":0.99979204,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07643947005271912},{"word":"technical","start":4.24,"end":4.74,"confidence":0.9992477,"punctuated_word":"technical.","sentiment":"neutral","sentiment_score":0.06641536951065063},{"word":"press","start":5.04,"end":5.2799997,"confidence":0.99980944,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.019063733518123627},{"word":"3","start":5.2799997,"end":5.6,"confidence":0.99973863,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.06742552667856216},{"word":"for","start":5.6,"end":5.8399997,"confidence":0.99938786,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.053011756390333176},{"word":"account","start":5.8399997,"end":6.1919374,"confidence":0.9509319,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.06611286103725433}],"paragraphs":{"transcript":"\nCome to Peak Lubricants. Press 1 for sales. Press 2 for technical. Press 3 for account.","paragraphs":[{"sentences":[{"text":"Come to Peak Lubricants.","start":0.24,"end":1.46,"sentiment":"positive","sentiment_score":0.4954414516687393},{"text":"Press 1 for sales.","start":1.92,"end":3.3,"sentiment":"neutral","sentiment_score":0.08020548336207867},{"text":"Press 2 for technical.","start":3.4399998,"end":4.74,"sentiment":"neutral","sentiment_score":0.047365954145789146},{"text":"Press 3 for account.","start":5.04,"end":6.1919374,"sentiment":"neutral","sentiment_score":0.051403469406068325}],"sentiment":"neutral","sentiment_score":0.16860408964566886,"num_words":16,"start":0.24,"end":6.1919374}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Come to Peak Lubricants. Press 1 for sales. Press 2 for technical. Press 3 for account.","paragraphs":[{"sentences":[{"text":"Come to Peak Lubricants.","start":0.24,"end":1.46,"sentiment":"positive","sentiment_score":0.4954414516687393},{"text":"Press 1 for sales.","start":1.92,"end":3.3,"sentiment":"neutral","sentiment_score":0.08020548336207867},{"text":"Press 2 for technical.","start":3.4399998,"end":4.74,"sentiment":"neutral","sentiment_score":0.047365954145789146},{"text":"Press 3 for account.","start":5.04,"end":6.1919374,"sentiment":"neutral","sentiment_score":0.051403469406068325}],"sentiment":"neutral","sentiment_score":0.16860408964566886,"channel":1,"num_words":16,"start":0.24,"end":6.1919374}]},"summary":{"result":"success","short":"Come to Peak Lubricants. Press 1 for sales. Press 2 for technical. Press 3 for account."},"intents":{"segments":[{"text":"Press 3 for account.","start_word":12,"end_word":15,"intents":[{"intent":"Inform about sales and technical services","confidence_score":0.0006234641}]}]},"sentiments":{"segments":[{"text":"Come to Peak Lubricants.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.47752588987350464},{"text":"Press 1 for sales. Press 2 for technical. Press 3 for account.","start_word":4,"end_word":15,"sentiment":"neutral","sentiment_score":0.06619986146688461}],"average":{"sentiment":"neutral","sentiment_score":0.19707632064819336}}}}